Upload folder using huggingface_hub

BTT_QA.csv

@@ -0,0 +1,56 @@
+path_to_store,knowledge_base_identifier,creation_timestamp,question,answer,identifier
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the impact of leaving a vehicle engine running when stationary for reasons other than traffic conditions under the Environmental Protection and Management (Vehicular Emissions) Regulations?,"It is an offence, and offenders are liable to a fine of up to $5,000 if convicted in court.",BTT_0
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does a broken white line indicate on a two-way road?,It indicates the centre line of a two-way road.,BTT_1
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the minimum tread depth required for tyres before they need to be replaced as per Singapore's Basic Theory Test?,Tyres should be replaced if their tread depth is less than 1.6mm.,BTT_2
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What driving control can be used to switch on a device to clear the windshield when it is raining?,The Wiper Switch.,BTT_3
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What key road safety measures are implemented in school zones to enhance safety?,"Key road safety measures in school zones include prominent school zone signs, traffic calming measures like road humps, pedestrian crossings, parking restriction lines, railings along the road center, and red-textured road surfaces near school gates.",BTT_4
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What precaution should motorcycle owners take to prevent theft even during short durations?,Motorcycle owners should remove ignition keys and handle lock their motorcycles even for short durations.,BTT_5
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What action must a licence holder take to have their demerit points expunged?,Maintain a 12-month period free of scheduled offences.,BTT_6
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the time frame during which free parking is available on Sundays and public holidays in short-term parking lots?,Free parking is available from 7am to 10.30pm.,BTT_7
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,"What is the required action if an accident occurs, regardless of its severity or visible damage?","Report the accident to your insurer within 24 hours or by the next working day with your accident vehicle, even if there is no visible damage or you are not claiming from any insurers or third parties.",BTT_8
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What happens to the stopping distance of a vehicle on a wet road compared to a dry road?,The stopping distance of a vehicle increases to about twice that on a dry road due to less friction between tyres and the wet surface.,BTT_9
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What gear practice should be followed while driving a manual vehicle to prevent dragging the engine?,Avoid dragging the engine by using the correct gear.,BTT_10
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does the acronym 'SH' stand for in Singapore's Expressway Monitoring and Advisory Systems (EMAS)?,Shoulder,BTT_11
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What should drivers do if the traffic lights turn red while they are in the yellow box junction?,Drivers should proceed to complete their turn and clear the junction.,BTT_12
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the minimum number of yellow reflective markings required on each side of a long vehicle for visibility enhancement?,Three yellow reflective markings.,BTT_13
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What are the two sections mentioned in the document related to the Parts and Controls of a Car?,Front View and Rear View.,BTT_14
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the maximum width of a vehicle allowed to enter where the corresponding road sign prohibits vehicles with width in excess of 2.3m?,The maximum permissible width is 2.3 meters.,BTT_15
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the penalty for using a mobile communication device while driving in Singapore?,"The penalty for using a mobile communication device while driving includes a fine not exceeding $1,000 or imprisonment not exceeding 6 months, or both.",BTT_16
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is crucial before pulling out to pass another vehicle to alert other road users of your intention?,Give a clear signal in good time.,BTT_17
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the purpose of bus-stop separator areas being painted red?,The red paint alerts motorists to the presence of merging vehicles from bus-stops.,BTT_18
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,"What type of vehicles are permitted to use bus lanes during restricted hours other than omnibuses, bicycles, emergency service, and police vehicles?","Non-scheduled buses, such as school and factory buses, are permitted to use bus lanes during restricted hours.",BTT_19
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,Where must vehicles with speed limits of 60 km/h and below travel on an expressway?,They must travel along the left-hand lane of the expressway.,BTT_20
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is recommended for optimizing fuel efficiency when using air-conditioning in a vehicle?,Avoid setting the air-conditioning temperature too low and increase the fan speed instead.,BTT_21
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What type of background and border colors are used for directional signs that provide information on non-expressway roads?,Green backgrounds with white borders.,BTT_22
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What actions should people take during an emergency in Fort Canning Tunnel and Woodsville Tunnel?,"People should head for the tunnel entrance or exit, whichever is safer.",BTT_23
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,Why is it important to keep a safe following distance from the vehicle in front?,To allow enough room to stop safely if the vehicle stops abruptly.,BTT_24
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What specific road conditions can warning signs indicate to drivers?,"Warning signs can indicate slippery roads, gated and ungated level crossings, uneven roads, road humps, steep upward and downward slopes, roads leading to quays, river banks, or seas.",BTT_25
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,"What is prohibited for pedal cyclists, including trishaws, tricycles, and bicycles, beyond the point marked by certain signs?","The riding of pedal-cycles, including trishaws, tricycles, and bicycles, is prohibited.",BTT_26
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,"Under what circumstances is it permissible to drive, move, or stop on the road shoulder or verge?","It is permissible only in the event of a breakdown, accident, or emergency.",BTT_27
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,Which website should you visit to get information about driving overseas and applying for an International Driving Permit (IDP) in Singapore?,Automobile Association of Singapore (AAS) website.,BTT_28
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does a green-down arrow on lane use signs indicate to motorists in the tunnels?,It indicates that a motorist can drive on ahead.,BTT_29
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the recommended sequence to look at a junction according to the Basic Theory Test?,"Look right, then left, then right again.",BTT_30
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What must vehicles approaching a Police Officer from the front and behind do?,They must stop.,BTT_31
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the penalty for exceeding the speed limit of a vehicle by 1 to 20 kilometres per hour?,It is considered an offence.,BTT_32
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,"What does the signal ""Means \""GO\"" for straight ahead vehicles and \""GO\"" for right turn vehicles"" indicate?",It indicates that vehicles can proceed straight ahead as well as make a right turn.,BTT_33
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the designated use for parking lots demarcated in red within Singapore's parking guidelines?,Parking lots demarcated in red are reserved for Season Parking Ticket Holders.,BTT_34
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is a topic discussed when learning the basic theory of driving in Singapore?,Basic theory of driving.,BTT_35
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,Which category of traffic signs must be followed without exception?,Mandatory signs are compulsory signs.,BTT_36
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What action should be taken when encountering a situation that requires reduced speed to ensure safety?,Slow down.,BTT_37
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does a yellow color on Travel Time Display signboards indicate?,Yellow color indicates that the travel time displayed is between 50% to 125% more than normal travel time.,BTT_38
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What must drivers do when driving in a tunnel to ensure they can handle ERP payments?,Drivers must insert the cash card in advance for ERP payments when driving in tunnels.,BTT_39
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What information is indicated by the car park signboard located at the entrance of each car park or along the public road?,"The car park signboard indicates the different parking schemes, operating hours, and parking rates available.",BTT_40
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the minimum age requirement to qualify for a driving licence in Singapore?,The minimum age requirement to qualify for a driving licence in Singapore is 18 years old.,BTT_41
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the maximum speed limit for vehicles traveling in a silver zone when a 40km/h speed limit sign is attached below?,40 km/h,BTT_42
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,"When approaching a side road, what should drivers do regarding vehicles entering from it?",Give way to vehicles from the side road entering the main road.,BTT_43
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does the road sign indicating 'Road narrows on one side' signify?,"It warns drivers that the road ahead will narrow on one side, requiring caution and potential adjustments in lane position.",BTT_44
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does the yellow section in a mandatory give-way to buses area indicate?,It indicates a mandatory give-way to buses area.,BTT_45
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,How does driving a vehicle in the right gear impact fuel efficiency and emissions?,Driving the vehicle in the right gear will increase fuel efficiency and reduce emissions.,BTT_46
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is the consequence of failing to comply with prohibitory signs in Singapore's Basic Theory Test regulations?,It constitutes an offence.,BTT_47
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What action should motorists take when they notice buses pulling out of the bus bay?,Motorists should slow down and watch out for buses pulling out of the bus bay.,BTT_48
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What must a driver do before moving off to ensure safety and comply with regulations?,Fasten the seat belt and look in the mirrors.,BTT_49
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,How many steps are involved in the specified process for overtaking another vehicle safely according to Singapore's Basic Theory Test?,12 steps,BTT_50
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,Under what circumstances must a driver refrain from crossing the center line of the road?,"A driver must not cross the center line at bends, near the crest of a rise, or anywhere else where they cannot clearly see the road ahead (Fact 3).",BTT_51
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What is indicated by merging arrows drawn on the road in Singapore's Basic Theory Test?,Merging arrows indicate that two traffic lanes are merging into one traffic lane and give motorists advance warning of this situation.,BTT_52
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What safety measures are included under road code conduct to ensure a safe following distance while driving?,The road code conduct includes the two-second rule and stopping distance to ensure safe following distance while driving.,BTT_53
+BTT_QA.json,BTT,2025-05-05T18:23:25.623617,What does the 'Two-way traffic ahead' sign instruct drivers to do?,"Slow down, keep left, and beware of oncoming traffic.",BTT_54

CPF_QA.csv

@@ -0,0 +1,113 @@
+path_to_store,knowledge_base_identifier,creation_timestamp,question,answer,identifier
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How can I change the mode of payment for my Platform Workers CPF Transition Support (PCTS)? / I have already registered for PayNow-NRIC to receive my Government cash benefits. Do I still need to provide my bank account details?,"No further action is required from you if you have already registered for PayNow-NRIC with the participating banks. You are encouraged to register for PayNow-NRIC with a PayNow-GIRO-participating local or foreign bank in Singapore to receive your Platform Workers CPF Transition Support (PCTS) payments promptly. Payment will be made by default to your PayNow-NRIC-linked bank account.If you do not have a PayNow-NRIC-linked bank account, you can update your bank account details by logging in to oure-serviceswith your Singpass. Payment instructions received will be used for future government benefits. The Government will validate the bank account details that you have registered.If you have closed your bank account, ceased being a joint account holder, or have provided the wrong bank account details, we will inform you to update your bank account details. You will receive a notification sent to your Singpass app. If you do not have the app, a letter will be sent to your NRIC address. This notification will not be sent via SMS, WhatsApp or any other platforms.If you have not linked your NRIC to PayNow or have not provided a valid bank account to the Government, you will receive future Government cash benefits via GovCash.GovCashis a payment mode where you can withdraw your Government benefits in cash from OCBC ATMs.Citizens who are on GovCash will receive their cash benefits 2-3 weeks later than those who have linked their NRIC to PayNow or have provided a valid bank account.",CPF_0
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Is the 3 years track record for new funds applied at the fund level or based on the experience of Fund Management Companies?,"The preference for a 3 year performance track record is generally applied at the fund level. Fund managers should preferably show a minimum track record so that they can be better assessed on their ability whether they are able to give consistently good performance against the benchmark for the specific fund they manage.In the case of indexed funds or Exchange Traded Funds, the 3 year track record is applied differently. The focus will be on the fund management company's technology or systems and processes that they have established to perform the rebalancing functions to track indexes closely1and their ability to consistently maintain a low cost structure for the index funds they have under management.1Low tracking error",CPF_1
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How is the 12-month average gross monthly income (AMI) criterion computed?,"The 12-month average gross monthly income is defined as:Sum of income earned in the past 12-month period ÷ Total number of months worked in the past 12-month periodTo qualify for WIS:a) Your 12-month average gross monthly income must not exceed $2,500; andb) Your gross monthly income must not exceed $2,500.",CPF_2
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How much do I need to refund when I sell my property after I made a voluntary housing refund?,"On sale of your property, the selling price will be distributed, in the following order:1. Outstanding housing loan2. CPF principal amount withdrawn for the property, and its accrued interest3. Other sale expenses, e.g. legal feesThe amount to refund depends on how much you have voluntarily refunded:Full voluntary housing refund of all your CPF principal withdrawn with accrued interestIf you had made a full voluntary housing refund of all your CPF principal withdrawn with accrued interest and did not use further CPF savings for your loan repayments, you do not need to make any refund to your CPF account on sale of your property.Check yourHome ownership dashboardfor the amount of CPF to be refunded (if any).Partial voluntary housing refund of all your CPF principal withdrawn with accrued interestIf you made a partial voluntary housing refund of your CPF principal withdrawn with accrued interest and/or continued to use further CPF savings for your loan repayments, you need to refund the remaining CPF principal amount withdrawn for your property, including the accrued interest (P+I) onsale of your property.Check yourHome ownership dashboardfor the amount of CPF to be refunded (if any).",CPF_3
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why is there no tax relief for top-ups made to my children or non-immediate family?,"Tax relief is an incentive given to encourage members to build up retirement savings for themselves or their immediate family members, particularly older Singaporeans who may have less retirement savings.Your children have more time to accumulate savings in their working years for their own retirement needs. Hence, there is no tax relief for top-ups made to your children or non-immediate family members.",CPF_4
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How will the Fixed Expense Deduction Amount be applied if I use different modes of transport?,"The Fixed Expense Deduction Amount (FEDA) used for calculation of CPF will be based on the mode of transport for the respective job(s) completed.For example:Example 1:Platform worker X uses a bicycle when working for platform operator A, and a car when working for platform operator B.Platform operator A will use the FEDA of 20% to compute the platform worker's net earnings for CPF contributions.Platform operator B will use the FEDA of 60% to compute the platform worker's net earnings for CPF contributions.Example 2:Platform worker Y uses motorcycle from 1 to 15 Jan, and switches to bicycle from 16 to 31 Jan.For jobs completed on 1 to 15 Jan on motorcycle, the platform operator will use the FEDA of 35% to compute the platform worker's net earnings for CPF contributions.For jobs completed on 16 to 31 Jan on bicycle, the platform operator will use the FEDA of 20% to compute the platform worker's net earnings for CPF contributions.",CPF_5
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How long does it take to process applications relating to the Self-Employed Scheme?,The applications relating to the Self-Employed Scheme will generally be processed within the service standards as stated in the table below. We strive to process all submitted applications within the service standard and will let you know if more time is needed.ServiceNormal Processing TimeManage your MediSave payableOnline: 12 working daysManual: 15 working daysRefund of CPF/MediSave contributions by self-employed personOnline: 12 working daysManual: 15 working daysThis includes time needed to liaise with other parties or seek clarification on your refund application.Adjust self-employed contributionsMake full payment for your MediSave payablesa.  Payment via PayNow / OCBC Digital: Will generally be processed almost instantlyb. Cash: 10 working daysNote: Please note that cheque payment is no longer accepted for Self-Employed contributions with effect from 1 January 2024.Self-employed person income declaration formOnline: 8 working daysManual: 10 working days,CPF_6
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why are my discounted Singtel shares not reflected in my Central Depository (CDP) statement?,Your discounted Singtel shares are held by the Board on your behalf. Your discounted Singtel shares would therefore be reflected in your CPF Statement of Account.,CPF_7
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What conditions must I meet in order to receive and retain the matching grant?,"To receive and retain the matching grant, you must:be eligible for the Matched Retirement Savings Scheme for the year;have received cash top-ups during the year; andstill be a Singapore Citizen when the matching grant is credited to your Retirement Account (RA) at the beginning of the following year.Do note that cash top-ups are irreversible. Read more about theirreversibilitycondition.In an unlikely event where the cash top-up is reversed and you had already received the matching grant, the grant and any interest earned on it will be recovered from your CPF account.",CPF_8
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I take a policy loan on my Academic Staff Provident Fund Approved Investment Scheme (ASPFAIS) Part V insurance policy?,Policy loans are not allowed for Part V insurance policies under the CPF Investment Scheme.,CPF_9
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Does the raising of the Enhanced Retirement Sum (ERS) affect my Basic Retirement Sum (BRS) and Full Retirement Sum (FRS)?,"No, this will not affect yourBasic Retirement Sum (BRS) and Full Retirement Sum (FRS), which are determined when you turn age 55 and will remain the same for the rest of your life.If you are aged 55 and above, you can opt to top up more to your Retirement Account (RA), beyond your FRS, to receive higher monthly payouts in retirement. The maximum amount you can top up to your RA is the current year’sEnhanced Retirement Sum (ERS). With the raising of the ERS on 1 January 2025 from three times to 4 times of BRS, you will be able to top up more for even higher payouts.Find out more on how the BRS and FRS are determined.",CPF_10
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What does the CPF Investment Scheme-Ordinary Account (CPFIS-OA) Total Profits/Losses statistic measure?,"The CPF Investment Scheme-Ordinary Account (CPFIS-OA) Total Profits/Losses statistic provides a complete representation of the investors total portfolio performance. It takes into account not only the realised profits or losses of investments that were sold, but also the unrealised profits or losses of investments that members held during the reporting period.",CPF_11
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What sources of MediSave contributions are eligible for Drive and Save (DAS) co-contribution?,"MediSave contributions1made by the taxi principal hirer to offset MediSave payable will qualify him for Drive and Save (DAS) co-contribution. CPF contributions received as an employee (from both employer and self) for taxi principal hirers who are concurrently employed, as well as government top-ups are excluded.1You may make MediSave contributions as a self-employed person viaManage your MediSave payableorGIRO.",CPF_12
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Will I still be considered opted-in if I stop doing platform work for a period of time or change platform operator after opting-in?,"Yes, your opt-in status is permanent after opting in and applies to all platform operators you work with.",CPF_13
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What constitutes a second property for Workfare Income Supplement (WIS) scheme?,"All types of properties e.g. Housing & Development Board flat, private property and non-residential property, are taken into account in determining the eligibility for Workfare Income Supplement (WIS) scheme.",CPF_14
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What will CPF Board do with members or third parties who are found to have conducted manipulative transactions?,"Under the law, CPF Board is empowered to recover CPF savings that is siphoned or withdrawn prematurely under such circumstances, with interest. The member could also be prohibited from making further withdrawals for a period of one year or more as the Board may determine, from the date of the contravention or from the date of the making of any false representations or furnishing of false information.The Board takes a serious view on any attempts to siphon CPF savings prematurely and will not hesitate to take legal action against CPF members and intermediaries or other parties who collaborate to do this. Third parties will be charged under the Penal Code. The Board may issue a Notice to Attend Court (NTA) to such persons. Please refer to theNTA form(PDF, 0.2MB) for a sample.",CPF_15
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why is the deduction still happening after I have successfully deleted my recurring cash top-up arrangement?,"To ensure that your deduction request takes effect from current month onwards, delete it at least three working days before the current monthdeduction. Else, the deduction will still proceed.",CPF_16
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am registered with the Accounting and Corporate Regulatory Authority (ACRA) as a partner for my business. Am I considered a self-employed person or an employee of the partnership?,"For more information on Partnerships, please visit theInland Revenue Authority of Singapore (IRAS) website.",CPF_17
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why are different Contribute As You Earn (CAYE) contribution rates applied to different service fees?,"Contribute As You Earn (CAYE) contribution rates may change when you (i) update your CAYE contribution rate or (ii) are no longer required to make CAYE contributions. Generally, the updated CAYE contribution rate will apply to service fees paid from the next day.",CPF_18
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am turning 55 later this year. How can I top up if my Retirement Account has not been created yet?,"If your Retirement Account has not been created yet, you can top up to your Special Account (SA). Cash top-ups to your SA will be considered for matching grants under the Matched Retirement Savings Scheme.",CPF_19
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"I lost my letter containing the Payment Reference Number (PRN), can someone else take my money?","It is not possible to withdraw the money with just the Payment Reference Number as GovCash uses the Singpass Face Verification technology to authenticate users during the withdrawal of the Government benefits from OCBC ATMs. The Face Verification technology incorporates a liveness-detection capability that blocks the use of photographs, videos or masks during the verification process.This security feature prevents any fraudulent withdrawal of the Government benefits by third party using photographs or videos belonging to the beneficiary and ensuring only the eligible Singaporean can perform the withdrawal of his or her Government benefits.",CPF_20
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Do all CPF Investment Scheme (CPFIS)-included Unit Trusts/ILP sub-funds charge trailer fees?,Trailer fees is subjected to the business agreements between product providers and their distributors (including financial advisors). Some funds may not have trailer fees payable to distributors.,CPF_21
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can the minimum income criterion be waived for workers who want to work more but are unable to?,"The minimum income criterion of $500 per month was introduced from 2023 to encourage workers to work more regularly or take up higher-paying jobs.$500 per month is achievable for most regular workers. At an hourly wage of $10.501, workers who work 3-hr daily shifts for 16 days a month would already earn more than $500 per month.We recognise that some want to work more but are unable to do so due to their personal circumstances or are in greater need of support, such as Persons with Disabilities (PWDs), ComCare Short-to-Medium-Term Assistance recipients and caregivers of care recipients2. Such workers will continue to qualify for concessionary WIS, even if they earn less than $500 per month.1based on Local Qualifying Salary requirement for part-time workers from July 2024 onwards2This will generally includecaregiversresiding with care recipients who are medically certified to have permanent moderate to severe disabilities.",CPF_22
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"If I do not intend to renew my licence, do I need to settle my outstanding MediSave payable?",You’re required to pay your outstanding MediSave payable even if you do not intend to renew your licence.,CPF_23
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What if I had declared my net trade income (NTI) wrongly as a self-employed person or employee income?,"If you have wrongly declared your net trade income (NTI) to the Inland Revenue Authority of Singapore (IRAS), please visit the IRAS website atwww.iras.gov.sg, call them at 1800-356 8300, or write to them via myTax Mail onmyTax Portalusing your Singpass. Once IRAS has assessed your income for that year, you will receive a revised Notice of Computation (NOC) informing you of the revised MediSave payable. IRAS will also transmit the assessed NTI records to the CPF Board.If you have wrongly declared your NTI to the Board for Work Year 2022 or earlier, pleasewrite to ususing your Singpass.Once the Board has received your income declaration, you can check your updated NTI records by logging in to the Self-employment dashboard with your Singpass.",CPF_24
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How do I attend (and vote at) a Company's Annual/Extraordinary General Meetings (AGMs/EGMs) as a CPF investor?,"CPF investors should refer to the company announcements on SGXNet (or Company website) for instructions on attending AGMs/EGMs.Special Arrangements due to Covid-19 MeasuresCompanies would not be able to proceed with physical general meetings during the Circuit Breaker period due to the Safe Distancing measures in place. Companies that hold AGMs/EGMs during this period may have special arrangements (e.g. ""live"" webcast). CPF investors who wish to participate in these meetings and/or vote on meeting resolutions should take note of the following:AttendanceCPF investors should refer to the company announcements on SGXNet (or Company website) for instructions on how to attend the virtual meeting. CPF investors should take note of the pre-registration deadlines (including the submission of questions to the Company which will be addressed publicly before or during the virtual meeting).VotingSince CPF investors cannot physically attend general meetings to vote, they can instead vote through their respective CPF Agent Banks. CPF investors must submit their voting instructions to their agent banksat least seven working days before the general meeting. CPF investors should contact their respective Agent Banks (DBS, OCBC, UOB) to find out more about how to submit their voting instruction(s).",CPF_25
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What happens if I scan the generated PayNow QR code multiple times?,"To ensure that your cash top-up is processed smoothly, please only scan the PayNow QR code and make payment once as the code is only valid for a single payment. For subsequent or duplicate payments made using the same QR code, the payment will be refunded.If you need to make another top-up, you will need to submit a new application and obtain a new PayNow QR code.",CPF_26
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What happens to my unused CPF transfers and cash top-ups to my recipient upon his demise or if he closes his CPF account upon leaving Singapore?,"Cash top-ups and CPF transfers will generally be treated as gifts to the recipient. Any unused cash top-ups or CPF transfers will be paid to the recipient's beneficiaries upon his demise, or to the recipient himself if he closes his CPF account and withdraws his CPF savings upon leaving Singapore. This is subject tosafeguards to prevent premature withdrawals.",CPF_27
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"Can I apply for refund on CPF contributions paid above the CPF annual ceiling of $102,000?","If your total net earnings under a single platform operator exceed $102,000, your platform operator will apply for a refund on the excess CPF contributions from CPF Board. After receiving the refund, your platform operator will refund your share of excess CPF contributions to you.If your total earnings acrossmultipleplatform operators exceed $102,000, you can apply for a refund on your share of the contributions.",CPF_28
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I received an email notification on topping up my and/or my loved ones’ retirement savings. How do I know if the notification is indeed sent by CPF Board?,"Members will receive email notifications at the email address registered with the Board. You maycheck or update your email addresswhich you have earlier registered with us using your Singpass.To verify if the email you received is legitimate andavoid falling prey to phishing scams,Ensure that the sender's email address is correctly spelt and ends with ""@e.cpf.gov.sg"".Ensure that the hyperlinks or links you click on has a domain ending with “.gov.sg”.",CPF_29
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What can members do if the funds in which they have already invested do not meet the new standards set by the Board following re-evaluation?,"Members who have already invested in such funds can continue to remain invested in the funds, or consider switching to other funds or selling out of the funds if the funds no longer meet their investment objective.",CPF_30
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What additional resources are available to help me better understand the Matched Retirement Savings Scheme (MRSS)?,"You may refer to the table below for an infographic (available in English, Chinese, Malay and Tamil) and a video (with audio) which elaborate on the benefits of MRSS.To access these resources, you can click on the links below:InfographicVideoEnglishEnglishChinese (华文)Chinese (华文)Malay (Bahasa Melayu)Malay (Bahasa Melayu)Tamil (தமிழ்)Tamil (தமிழ்)",CPF_31
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why is the Workfare Income Supplement (WIS) for platform workers aligned to that of employees only in 2029 when the increased CPF contributions for platform workers is implemented in 2025?,"CPF contributions rates will gradually increase for platform workers from 2025 to 2028. To support lower-income platform workers during this period, we will provide the Platform Workers CPF Transition Support (PCTS) to help mitigate the drop in take-home earnings. PCTS will fully offset the increase in platform workers’ CPF contributions in 2025 and gradually taper down before ceasing in 2029.When the platform workers’ CPF contribution rates are fully aligned with employees in 2029, Workfare Income Supplement will be aligned with that of employees for platform workers who are mandated or opt in to the increased CPF contributions.",CPF_32
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Is there a minimum interest rate for CPF Investment Scheme Fixed Deposit (FD) that FD Banks must offer?,"With effect from 1 May 2007, Fixed Deposit (FD) Banks must offer a minimum effective interest rate that is at least the prevailing CPF interest rate for new placements or roll over of any CPF Investment Scheme FDs. In this way, members will not be worse off than leaving their monies in the CPF Accounts.",CPF_33
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How can I make recurring monthly or yearly top-ups conveniently via GIRO?,"You can make small and recurring cash top-ups via GIRO by following the steps below:Step 1:Set up a GIRO arrangementStep 2: Please allow one day for your GIRO bank account to be updated in the Board's record. Thereafter, please submit a request to makerecurring cash top-ups for retirement.Please note that you must completebothsteps for recurring cash top-ups via GIRO to be successful.Currently, the online application to set up a GIRO arrangement is only available for theseparticipating banks.If you encounter any difficulties in setting up GIRO, you maywrite to usfor assistance.",CPF_34
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How can I help a beneficiary with medical condition (e.g. physically immobile or mentally incapacitated) to withdraw their GovCash monies?,"You can help a beneficiary with medical condition (e.g. who is physically immobile or mentally incapacitated) to withdraw their GovCash monies if you are:Aged 21 years and above; andA next-of-kin, or caregiver, or appointed donee under the Lasting Power of Attorney (LPA), or court-appointed Deputy of the beneficiaryTo help with the withdrawal of the GovCash monies, please bring the following documents and visit anyOCBC-New ATMduring branch operating hours, where OCBC Digital Ambassadors will be available to render assistance:a) Original documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report or court order). The date of the document(s) should not be more than 1 year from the withdrawal date, unless it specifically states that the patient's condition is permanent or the condition is known to be permanent (e.g. bedridden, immobile, physically incapacitated, disabled, intellectually disabled, autism, down syndrome, cerebral palsy, etc);b) A photocopy of the beneficiary’s NRIC;c) Your original NRIC; andd) Beneficiary’s GovCash Payment Reference Number (PRN)You may be required to sign a Letter of Indemnity at the bank, witnessed by the bank officer.",CPF_35
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,My child is below 16 years old. How do I transfer his Ordinary Account savings to his Special Account on his behalf?,"If your child is below 16 years old and wishes to transfer his Ordinary Account savings to his Special Account, you can complete thisapplicationon his behalf.",CPF_36
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How does the Board treat the maturity proceeds by the insurer after I reached 55 years old?,"The maturity proceeds from your insurance policies under the CPF Investment Scheme-Ordinary Account (CPFIS-OA) and the CPF Investment Scheme-Special Account (CPFIS-SA) are handled differently.For insurance policies under:CPFIS-OAFor CPFIS-OA policies, the proceeds would be refunded to your CPF Investment Account with your agent bank. You can instruct your bank to transfer the monies back to your CPF Ordinary Account. You can apply for withdrawal of the monies (once the proceeds are credited) subject to the prevailing CPF withdrawal rules. Find out more onwithdrawal of CPF savings.For policies that have already been transferred to your name earlier when you applied for withdrawal of your CPFIS investments, it would be considered as cash policies and the insurance companies would pay the proceeds directly to you.If you need to withdraw more than the default online Daily Withdrawal Limit of $2,000, find outmore.If you need to withdraw more than the maximum online Daily Withdrawal Limit, find outmore.CPFIS-SAFor CPFIS-SA policies, the proceeds would be refunded to your CPF Special Account. You can apply for withdrawal of the monies (once the proceeds are credited) subject to the prevailing CPF withdrawal rules. Find out more onwithdrawal of CPF savings.If you need to withdraw more than the default online Daily Withdrawal Limit of $2,000, find outmore.If you need to withdraw more than the maximum online Daily Withdrawal Limit, find outmore.For policies that have already been transferred to your name when you applied for withdrawal of your CPFIS investments, it would be considered as cash policies and the insurance companies would pay the proceeds directly to you.",CPF_37
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I have transferred money from Investment Account back into my CPF Ordinary Account. When does the CPF interest computation start?,"When you transfer money from your Investment Account to your Ordinary Account, you will start to earn CPF interest on the transferred amount from the following month onwards.",CPF_38
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How will CPF investors benefit from the reduced Total Expense Ratio (TER) caps?,"Expenses on investment have a significant impact on returns. Hence, reducing Total Expense Ratio caps will lower the expenses that CPF investors have to bear and increase a fund's per-unit net asset value. This will enable CPF members who have invested in the fund to accumulate their retirement savings faster.The following example illustrates the impact of expense ratio:Amount invested: $10,000 over 30 years, with annual return of 5%1Total expense ratio of the Fund decreases from 1.95% to 1.75%Savings =$1,475(or 6% more in his retirement savings)Expense Ratio of 1.95%Expense Ratio of 1.75%Net investment value after 30 years$24,629$26,104Savings$1,4751Assumes no front end load",CPF_39
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What documents must I provide when I lodge a report regarding CPF non/under-payment?,"You should provide documents such as your monthly pay slips or employment contract for CPF Board to determine the CPF contributions due to you.To minimise potential disputes between you and your employer, the contract must include key employment terms (KETs) and essential clauses, such as hours of work and job scope. For further information on employment contract and KETs, please refer to theMinistry of Manpower website.",CPF_40
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What are the different evaluation factors for admission into CPF Investment Scheme (CPFIS) under the old and new entry criteria?,"New funds will continue to be evaluated according to existing evaluation factors. However, new funds will have to meet a higher benchmark, and henceforth funds admitted to CPF Investment Scheme will be among the top 25 percentile of funds. In addition, new funds will have to meet an expense ratio criterion pegged at the median of all funds in the same risk class. New funds should preferably also have a track record of at least 3-years.Supplementary InformationThe specific aspects of the investment process that are looked at during the evaluation process for Unit Trusts and Investment-Linked Insurance Policies include the following:Investment Philosophy;Key Decision Makers;Research and Analysis;Portfolio Construction;Implementation/Trading; andPast Performance.",CPF_41
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am on no-pay/study/medical/maternity leave. Will I be considered as employed to qualify for Workfare Income Supplement?,"For the purpose of Workfare Income Supplement (WIS), staff on study/medical/maternity leave will be considered as employees if you are still receiving a salary and CPF contributions from your employers.",CPF_42
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Are CPF contributions payable by the holding company or the subsidiary company if I am seconded from the former to latter?,The employer who had entered into an employment contract with you is required to pay the CPF contributions.,CPF_43
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How long does it take to process voluntary top-ups application to my MediSave Account?,"The application relating to voluntary top-ups to MediSave Account will be processed as stated in the table below.ServiceProcessing TimeTop up MediSave AccountAlmost immediatelyIf the top-up amount is not reflected in your CPF accounts, please check your CPF account balance after five working days as more time may be needed to process the transaction. Such cases may arise due to intermittent network connectivity issues beyond CPF Board's control.Please alert us immediately if your payment is still not updated in your CPF account balance after five working days.",CPF_44
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"Arising from the merger of Academic Staff Provident Fund Approved Investment Scheme and CPF Investment Scheme, do I need to inform my broker or any of the product providers of my new CPF Investment Account number?","Your agent bank will inform the respective product providers, except stockbrokers, of your new Investment Account number. Agent banks would not be able to inform the stockbrokers on your behalf because agent banks do not know which stockbrokers you have trading accounts with.You will need to inform all your stockbrokers about your new CPF Investment Scheme Investment Account number. If your stockbrokers use the outdated investment account number, your CPF trades will fail and you will need to settle your trades using cash.",CPF_45
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"How will the increase in the annual matching grant from $600 to $2,000 per year from 2025 help seniors better meet their retirement needs?","Eligible seniors can top up more to their CPF retirement savings and receive the higher matching grant amount. Correspondingly, they will also receive higher monthly CPF payouts. For instance, a senior aged 55 in 2025 who makes a cash top-up of $2,000 per year over the next 10 years will see an increase in CPF retirement savings of at least $48,000 (inclusive of matching grants and CPF interest) in 2035, which translates to about a $260 increase in monthly CPF payouts*.*Estimation for a male member that starts payout at age 65 on the CPF LIFE Standard Plan.",CPF_46
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why does CPF Board take self-employed persons to court for not contributing to their MediSave?,"Self-employed persons (SEPs) are required under the CPF Act to contribute to their MediSave. This ensures that SEPs have enough MediSave savings for their healthcare needs, especially during old age when they have stopped working. SEPs without enough MediSave savings and MediShield Life cover may need to tap on other sources of funds such as their family members’ MediSave savings should they be hospitalised.The CPF Board will continue to be flexible towards those with genuine financial difficulties. SEPs can requestinstalment plansto settle the outstanding amounts over a reasonable period. The CPF Board will only take recalcitrant defaulters to court as the last resort.",CPF_47
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why was the cash top-up to my / my loved one's Special or Retirement Account refunded or partially refunded?,Your top-up was refunded as you / your loved one had received other inflows at the same time as the cash top-up was made. These inflows had resulted in you / your loved one to meet the current Full Retirement Sum or Enhanced Retirement Sum (for members age 55 or above).,CPF_48
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I top-up my CPF Investment Account under CPF Investment Scheme-Ordinary Account with cash if I do not have sufficient CPF savings for investment?,"Cash top-ups are not allowed, except in the case of taking up entitlements (e.g. rights shares) or conversion of entitlements. You may top-up your CPF Investment Account through your agent bank if you have insufficient CPF savings or stock limit to subscribe for the entitlements or conversion. However, such cash top-ups are not withdrawable or refundable, even if your applications are unsuccessful.",CPF_49
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why are CPF transfers not eligible for the matching grant under Matched Retirement Savings Scheme?,"The Matched Retirement Savings Scheme is designed to encourage cash top-ups to senior Singapore Citizens with lower retirement savings to help them save more. Thus, only cash top-ups to eligible members will be matched.Members making CPF transfers can still benefit from the higher interest rate in the Retirement Account.",CPF_50
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How can I receive SMS notifications and stop receiving hardcopy notifications for the Workfare Income Supplement (WIS) scheme?,"To receive SMS notifications, register your mobile number with CPF Board viamy cpfdigital services -Account Settingswith your Singpass.If you wish to receive notifications of your Workfare Income Supplement (WIS) by SMS instead of hardcopy letters, please log in to thee-Serviceswith your Singpass and opt-in to SMS at “Notification”.",CPF_51
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I used to declare my income to CPFB to determine my Workfare Income Supplement (WIS)/excess Contribute As You Earn (CAYE) contributions for the year. Why is CPFB no longer accepting income declarations?,"The Inland Revenue Authority of Singapore (IRAS) has been appointed as the single collecting agency for all SEPs’ income information from Work Year 2023 (or Year of Assessment 2024). This means that all SEPs will now declare their net trade income (NTI), including all other sources of income derived from Work Year 2023, to IRAS. SEPs who receive a notification (via letter/form/SMS) to file tax from IRAS or meet the requirement to file tax (i.e. NTI above $6,000 and/or Total Income above $22,000), will need to complete and submit the tax return to IRAS directly. The income tax filing period is from 1 March to 18 April annually.SEPs who do not receive a notification from IRAS or do not meet the requirement to file tax may declare their self-employed net trade income (NTI), including all other sources of income derived from Work Year 2023, to IRAS viamyTax Portalwhich will be available from 1 March to 31 October annually for taxpayers to e-File tax returns.SEPs will receive a Notice of Computation (NOC) from IRAS if they are required to make MediSave contributions, after IRAS has issued a Notice of Assessment for the relevant Year of Assessment.",CPF_52
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What is the cut-off date for self-employed MediSave contributions to be eligible for tax relief?,"To be eligible for tax relief for the year, theMediSavecontributions made by self-employed persons must be credited to their CPF accounts by the last working day of the year.If you have madeMediSavecontributions during the year, the contribution amounts will be automatically transmitted to the Inland Revenue Authority of Singapore (IRAS) for tax relief in the following year.There is no tax relief for yourMediSaveCPF contributions if your assessed net trade income for the year of assessmentis zero or negative.For more details on tax deductions, please visit theIRAS websiteor call the Individual Income Tax / Property Tax Helpline at 1800-356-8300.",CPF_53
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am an employer or platform operator who made cash top-ups to my employees or platform workers’ CPF Accounts on their behalf. How do I claim corporate tax deductions?,"Cash top-ups made to your employees or platform workers’ CPF Retirement Accounts/ Special Accounts, on the employees or platform workers’ behalf, are tax-deductible. You are able to claim tax deduction on the cash top-ups as part of your allowable business expenses when filing the income tax return (Form B) for self-employed person or (Form C-S/ Form C-S (Lite)/ Form C) for company.For more information, you may refer to the IRAS website onTop-Up of Employees’ CPF RetirementAccounts/ Special Accounts/ MediSave Accounts.",CPF_54
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am not a self-employed person. Why did I receive a Notice of Computation (NOC) from IRAS?,"You are registered as a self-employed in our records as the Inland Revenue Authority of Singapore (IRAS) had transmitted your net trade income to the Board, under your occupation as a Commission Agent. Examples of Commission Agents are Property Agents, Insurance Agents, Multi-Level Marketing Members, etc. Please note that if you are receiving commission for your services, you are considered a self-employed person (SEP).SEPs will receive a Notice of Computation (NOC) from IRAS informing them of the MediSave payable (if any), after IRAS has completed the income assessment for the year.If you disagree/require further clarification on the assessed income by IRAS, you can email them through the securedMyTax Mail. Should IRAS re-classify your income, your self-employed status and MediSave payable (if any) will also be updated accordingly.",CPF_55
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am making a top-up to myself from overseas. How can I set up a Singpass account if I do not have a mobile phone number registered in Singapore?,"If you wish to set up a Singpass account for your top-up application but do not have a mobile phone number registered in Singapore, you may contact theSingpass Helpdeskdirectly for assistance.",CPF_56
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,My net trade income in a work year was negative. Can I trade the losses to offset my income in the following year to qualify for the Workfare Income Supplement (WIS) scheme?,Workfare Income Supplement (WIS) is based on your net trade income earned in the work year and does not include previous year's losses.,CPF_57
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"Where can I find more information on Singtel's Scrip Dividend Scheme, as announced by Singtel on 12 November 2020?","For financial year ending 31 March 2021, Singtel has paid interim dividend at dividend rate of $0.051 per share. The scrip shares were offered at $2.422 per share. For more information, please visit theSingtel website.If you had opted for scrip shares, the number of scrip shares issued to you, in respect of your shareholdings as at 27 November 2020 (‘Record Date’), was calculated as follows:Number of scrip shares issued =Number of discounted Singtel shares (at Record Date) x Dividend rateIssue price of scrip share",CPF_58
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What are the platform fee components included in gross earnings that attract CPF contributions?,"In general, payments or benefits which are meant to supplement platform workers’ earnings will attract CPF contribution. This is the same principle for employees who may receive various benefits from employers.However, payments from platform operators meant to reimburse additional expenses already incurred by workers will not be subject to CPF contribution. For example, this can include reimbursements for fuel due to cancelled jobs, and cleaning expenses if customers made a mess in the vehicle.IllustrationCPF contributionsare payableon cash payments that are:fees directly related to your provision of the platform services and/or supplement your earnings (e.g. extended delivery, Sentosa delivery, pin drop fees, order cancellation fee if it is meant to provide earnings to riders, etc)incentives related to the rider’s provision or good performance of platform service, or to reward riders for continued provision of services (e.g. tips, welcome back incentive, new rider incentive, do X get $Y. Any additional cash gifts will also attract CPF if they are related to the provision or performance of the platform service)CPF contributionsarenotpayableon payments that are:not in cash. Any vouchers, or payments-in-kind do not attract CPF.unrelated to the provision or performance of platform service (e.g. referral incentives, incentives for participating in Corporate Social Responsibility (CSR) activities, engagement events and focus groups, etc), reimbursement of expenses (e.g. reimbursement for training programme such as safety courses, or order cancellation fee if this is meant to reimburse expenses you incurred to reach a destination)",CPF_59
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What are the options available to me if I foresee that I do not have sufficient CPF to continue paying the instalments on my regular premium insurance policy?,"If you foresee difficulties in paying your future premiums using CPF, you may wish to consider the following options after consulting your insurance advisor:Pay the instalment using cash. Any proceeds from your insurance policy will then be apportioned according to the amount of premiums paid using cash and CPF;Change the payment frequency from yearly to half-yearly or even to quarterly or monthly, subject to the insurance company’s agreement, so that a lower premium will be deducted per payment;Reduce the sum assured, thus reducing the amount of premium payable; orConvert the policy to a paid-up policy.After you have decided on the option, you need to liaise with your insurance company on the payment of the premium.",CPF_60
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I cancel the payment after I have confirmed the payment utilising my GovCash on the LifeSG mobile app?,"No, your GovCash balance will be deducted upon successful payment.",CPF_61
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How do I use my CPF to apply for Singapore Government Bonds and Treasury Bills (T-bills) at primary auctions? Can the application be submitted using online or ATM services?,"For CPF Investment Scheme-Ordinary Account (CPFIS-OA)Please apply for the bonds and T-bills through your CPFIS-OA agent bank. Application is restricted to your CPFIS-OA agent bank to facilitate the settlement process for bonds and T-bills purchased under CPFIS-OA.DBS/POSB: Apply through DBS/POSB's internet banking portal or digibank mobile.OCBC: Apply through OCBC’s internet banking portal or OCBC Digital application.UOB: Apply for SGS bonds in person at any UOB branch. Apply for T-bills through UOB’s internet banking portalFor step-by-step guide on how to submit your application through your CPFIS-OA agent bank’s electronic portal, you may visit their website,DBS(scroll to dropdown menu “How to apply?”),OCBC(scroll to section “Invest digitally into T-bills & SGS bonds with your CPF”) andUOB(scroll to section ""Things you should know"").After the T-bills auction closes, you can check the aggregate results of the auction at the Monetary Authority of Singapore’swebsite. If your application is successful, the T-bills allotted to you will be reflected in the CPF investment account statement sent by your agent bank.For CPF Investment Scheme-Special Account (CPFIS-SA)You may apply for the bonds and T-bills via any of the CPFIS bond dealers (i.e. DBS, OCBC or UOB).DBS/POSB: Apply in person at any DBS/POSB branch.OCBC: Apply through OCBC’s internet banking portal or OCBC Digital application.UOB: Apply in person at any UOB branch.For step-by-step guide on how to submit your application through the CPFIS bond dealer’s electronic portal, you may visit their website,OCBC(scroll to section “Invest digitally into T-bills & SGS bonds with your CPF”).After the T-bills auction closes, you can check the aggregate results of the auction at the Monetary Authority of Singapore’swebsite. If your application is successful, the T-bills allotted to you will be reflected in yourSpecial Account investment portfolio statement.",CPF_62
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Will my CPF Investment Scheme (CPFIS) investments be sold or liquidated when I apply to withdraw my CPFIS investments upon meeting CPF withdrawal conditions?,"Applying to withdraw your CPFIS investments will not result in liquidation of your investment holdings. If your withdrawal application is approved, your agent bank and/or product providers will contact you on the transfer of your investments to you.",CPF_63
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"Can I withdraw the top-up monies if I have the Full Retirement Sum, or the Basic Retirement Sum if I own a property?",You will not be able to withdraw the top-up monies as the higher interest rate and tax incentives are given to encourage members to build up their retirement savings. Allowing withdrawals after members have enjoyed these incentives would defeat the purpose of the topping-up scheme.,CPF_64
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"I was ineligible for Matched Retirement Savings Scheme for the past few years after turning 71 years old. With the lifting of the age cap of 70 from 2025, will my eligibility be revised for the past few years?","No, the enhancements start from 2025. With the lifting of the age cap, eligible seniors above 70 can make cash top-ups and receive the same amount of Matched Retirement Savings Scheme (MRSS) matching grant as those aged 55 to 70. The Government has also increased the annual matching grant amount to $2,000, compared to $600 before.",CPF_65
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I cannot remember if I had instructed that I want/ don't want to claim tax relief for my cash top-ups to my spouse or sibling in my application. How can I check?,You may check your past top-up applications by logging in to the CPF website and checking under “my cpf” > “Activities”.,CPF_66
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What is the role of agent banks under CPF Investment Scheme-Ordinary Account (CPFIS-OA)?,"The agent banks are appointed to maintain members' CPF Investment Accounts under the CPF Investment Scheme-Ordinary Account (CPFIS-OA) as they have an extensive network of branches and facilities to support the investment and settlement of shares and bonds listed on the Singapore Exchange. The agent banks' electronic banking services such as ATMs are easily accessible and allow members to conveniently apply for shares or bonds during an IPO. The banks are also able to handle the complex processing of corporate actions such as bonus and rights issues, dividend payments and schemes of arrangement under the CPFIS-OA.",CPF_67
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"How will the restriction on investments for the first $20,000 in Ordinary Account and the first $40,000 in Special Account affect me?","The first $60,000 of your combined CPF accounts earns an extra 1% interest. To enable members to earn extra interest, only monies in excess of $20,000 in your Ordinary Account (OA) and $40,000 in your Special Account (SA) can be invested.However, you can continue to service your agent bank fees and regular premium insurance policies (excludes recurring single premium insurance policies or regular savings plans for unit trusts) even if your OA balance falls below $20,000.If you have already made investments using your OA or SA balances, you are not required to sell these investments.",CPF_68
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How do I determine the year of my Singapore Permanent Resident status for the purpose of CPF contributions?,"The year of Singapore Permanent Resident (SPR) status determines your CPF contribution rates as an SPR.The first year rate applies from the day you obtain your SPR status. This refers to the date indicated on your entry permit (Form 5/5A) issued by the Immigration and Checkpoints Authority of Singapore (ICA). It ends on the last day of the month of your first anniversary of SPR conversion.The second and third year rates apply from the month following the anniversary of your conversion to an SPR.ExampleIf you have obtained your SPR status on 15 January 2020, the start and end dates for first, second and third year of obtaining SPR status are shown in the table below:",CPF_69
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"What are the differences between topping up my retirement savings, making a Voluntary Housing Refund and topping up my MediSave Account?","Find out what the differences between the various types of top-ups are below:Topping up your retirement savingsVoluntary Housing RefundTopping up your MediSave AccountTop up/refund toSpecial Account (SA) for members below 55; orRetirement Account (RA) for members 55 or above.Ordinary Account (OA); and/orRA for members 55 or above and have not met their Full Retirement Sum (FRS) in their RA.MediSave Account (MA)Eligibility for tax reliefYou can enjoy tax relief if you madecash top-ups to yourself or your loved ones up to the current FRS.However, please note that tax relief would not apply if you made a CPF transfer.You will not be eligible for tax relief.For non self-employed persons:You get to enjoytax relieffor voluntary top-ups to MA.If you are self-employed, you will enjoytax reliefon yourMediSave contributionsbased on your annual net trade income (NTI). There will be no tax relief for your MediSave contributions if your assessed NTI for the year of assessment is zero or negative.Top-up limitWhat is the maximum amount of top-ups I can receive?If you are below 55, you may top up your SA up to the current FRS.If you are 55 or above, you may top up your RA up to the current Enhanced Retirement Sum.You can check your top-up limit in yourRetirement Dashboard.Can I voluntarily refund a portion of the CPF savings I used for my property?You can make a refund of any amount, capped at the full principal amount you have withdrawn for the property, along with the accrued interest.You may check the amount that you can refund through theHome Ownership Dashboard.Do note that after making a full voluntary housing refund of the CPF savings withdrawn and accrued interest, all CPF withdrawals including monthly housing loan instalments (if any) for the property will stop.What is the voluntary top-up limit to my MediSave Account?The maximum amount you can voluntarily top up to your MA is the difference between yourBasic Healthcare Sum (BHS)and your current MA balance. Once your BHS has been reached, no further voluntary top-ups can be made to your MA. If you exceed your BHS from the top-up, the full amount of your top-up will be refunded to you.You can check your top-up limitwith these steps.WithdrawalTop-ups are meant to boost your retirement income. They will be streamed out to you as monthly payouts and cannot be used for other purposes.You can continue to use your OA savings for the current or next property after making a voluntary housing refund.However, if you would like to use your OA for the same property, after making a voluntary refund of the full principal amount used and the accrued interest, you will need to re-apply to use your CPF savings.After turning 55 and setting aside the FRS, you can withdraw the remaining balance in your OA and SA in full or in part at any time.From 55, you can make retirement withdrawals from your OA and SA in full or in part, at any time for your immediate needs, provided you have set aside your FRS.MA savings are meant for your healthcare needs and cannot be withdrawn as cash.ApplicationTop-ups can be made using cash and/or CPF transfers.How do I apply to make a top-up?Refund can only be made via cash.How can I make a voluntary refund of the housing amount withdrawn if I am not selling my property?Top-ups can only be made via cash.How can I top up to myself, my children or my loved ones’ MediSave Account?Click thislinkto find out what the CPF interest rates are.",CPF_70
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What supporting documents will I need if I'm making a first-time CPF transfer to my loved ones?,"For first-time CPF transfers to your loved ones, you will need to submit the following supporting documents in the top-up application.CPF transfer toSupporting documentsSpouseMarriage certificate, if your marriage is registered overseasParent(s)Your birth certificateGrandparent(s)Your and your parent(s)’s birth certificatesSibling(s)Your and your sibling(s)’s birth certificatesParent(s)-in-lawYour overseas marriage certificate* and your spouse’s birth certificate.Grandparent(s)-in-lawYour overseas marriage certificate, your spouse’s and your spouse’s parent(s)’s birth certificates*Not required if your marriage is registered in SingaporeSupporting documents are not required for cash top-ups.",CPF_71
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What happens if I have incentives accrued across a few months but only paid later? When will the payments attract CPF contribution?,"Platform earnings and incentives attract CPF contribution when they are due and payable, not when they are accrued.For example, the CPF contributions on an incentive payment in June that is for trips done in May will be computed together with the rest of the June earnings.",CPF_72
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why is Fixed Expense Deduction Amount used to calculate net earnings for platform workers?,"Unlike employees, platform workers may incur significant work expenses which are not reimbursed (e.g. fuel cost). Hence, the computation of CPF will be based on net earnings after taking into consideration such expenses. The net earnings will be based on gross earnings minus the Fixed Expense Deduction Amount (FEDA). The use of FEDA reflects expenses for the vast majority of platform workers.The FEDA takes reference from the Fixed Expense Deduction Ratio developed by IRAS for the computation of net earnings for tax purposes. This is based on actual expense ratios, including industry feedback and surveys on the expenses of workers. Some of the common allowable business expenses incurred by delivery workers and PHC/ taxi drivers include:Rental costsFuel/charging costsRepairs and maintenance costsParkingService fees paid to operatorsMobile phone subscription planRoad taxThe use of FEDA provides significant convenience for both you and your platform operators. You will not have to keep receipts to track and compute actual expenses for your platform work and submit them to your platform operators. Your platform operators will not have to incur additional operating costs to re-compute the CPF contribution based on actual expenses.",CPF_73
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How is the Annual Value (AV) requirement for Workfare Income Supplement (WIS) decided and what address is used to determine the AV in WIS?,"The Annual Value (AV) threshold of $21,000 from Work Year 2024 (was $13,000), covers all HDB flats, as well as some smaller private residences. In general, Singaporeans staying in larger properties with AV above the cut-off tend to have greater access to household wealth, and therefore would not be eligible for the Workfare Income Supplement (WIS) scheme.The AV will be based on the address reflected in your NRIC. Under the National Registration Act, you must report a change of address within 28 days of moving at the Immigration & Checkpoints Authority (ICA)website.",CPF_74
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How much CPF monthly payout can I receive if I top up to the raised Enhanced Retirement Sum in 2025?,"It depends on several factors, including the age when one sets aside the Enhanced Retirement Sum (ERS) and when one starts payouts.The ERS in 2025 is $426,000.Illustrations on estimated monthly payouts for members who top up to ERS in 2025:Members who top up on reaching age 55 in 2025 can receive CPF LIFE monthly payouts of $3,100 – $3,300 for life from age 65.Members turning 65 in 2025 who had previously set aside their cohort Full Retirement Sum at age 55 can receive CPF LIFE monthly payouts of $2,500 – $2,700.You can use theMonthly payout estimatorto estimate your payouts if you top up to the raised ERS.",CPF_75
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What are the service standards for processing applications relating to employees' CPF Matters?,Please refer to the table for our service standards for processing applications relating to employees' CPF Matters.ServiceNormal Processing TimeFeedback on late/underpayment or omission of CPF contributions from employers (a case officer will be assigned to you).You will receive an acknowledgement of your report within 5 working days.,CPF_76
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Will I get into trouble if my actual income declared to the Inland Revenue Authority of Singapore (IRAS)/ CPF Board in the following year is different from the income estimated on Contribute As You Earn (CAYE) digital services?,"No, as the revenue and expenses information on Contribute As You Earn (CAYE) digital services is an estimate of your business outlook for the year. You are still required to declare your actual Net Trade Income to the Inland Revenue Authority of Singapore (IRAS)/ CPF Board to compute your MediSave payable for the year.",CPF_77
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why is there a combined tax relief cap for top-ups to the Special Account/Retirement Account and MediSave Account from 1 January 2022?,"Thecombined tax relieffor cash top-ups to the Special/Retirement Account and MediSave Account (MA) was introduced for greater consistency across CPF schemes. This allows members to better understand and take action to benefit from these schemes.The tax relief eligibility conditions for cash top-ups made before 1 January 2022 had differed1for top-ups to retirement savings and top-ups to MA. With this change2, the tax relief eligibility conditions for cash top-ups made on or after 1 January 2022 across both schemes have been aligned.1Before 1 January 2022, the tax relief eligibility conditions for cash top-ups differed between both scheme in terms of (i) tax beneficiary [giver for Retirement Sum Topping-Up (RSTU); recipient for Voluntary Contribution to MediSave Account (VCMA)]; and (ii) tax relief cap for top-ups to self/loved ones (capped at $7k/$7k for RSTU, tax relief cap for VCMA depended on both the Basic Healthcare Sum and the amount of mandatory CPF contributions for the year).2The changes related to cash top-ups to MA do not apply to MA contributions made as a self-employed person (SEP). If you would like to make MA contributions as a SEP, visit theSelf-Employed Scheme pagefor more information on topping up your MA.",CPF_78
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why am I not able to reverse my decision after I have opted in to increase my CPF contributions as a platform worker?,"Opting in is a concession given to help you increase your CPF contributions. By doing so, you will receive higher overall income, considering the contributions from platform operators. Staying committed to the CPF contributions will also ensure that your CPF savings will accumulate interest over time, thereby building up your housing and retirement adequacy in the long run.Allowing opt-outs will not help build up your housing and retirement adequacy in the long run. It is also not practical for platform operators to track the status of workers and apply the different rates of CPF contributions if workers opt in and out multiple times. This may incur additional business costs for platform operators and make implementation more complicated overall.As there is no deadline to opt in, you can carefully consider your decision based on your personal circumstances, before opting in to increase your CPF contributions.",CPF_79
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I have made a PayNow QR payment but I am not able to see an immediate update to my CPF balance(s). Why is my CPF account balance(s) not updated immediately?,"Such cases are extremely rare and may arise due to intermittent network connectivity issues beyond CPF Board's control. As a result, the status of your PayNow payment may be delayed, and your CPF account balance(s) may not be updated instantly. Please do not worry as your CPF account balance(s) will be updated within 3-5 working days and you will receive an email notification if you have registered your email address with us. Please check your CPF account balance(s)/E-form status again after 3-5 working days and alert us immediately if your payment is still not updated.",CPF_80
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I have previously chosen to receive my notice of CPF contributions for self-employed persons in hardcopy. Can I still change my preference?,"Yes. Regardless of your current preference, you can update your preference anytime by completing thenotification preference form.Your updated notification preference will take effect for any subsequent notice of CPF contributions for self-employed persons thereafter.",CPF_81
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"If I participate in the Drive and Save (DAS) Scheme, will my Taxi Driver Vocational Licence (TDVL) be automatically renewed?","No, Taxi Driver Vocational Licences (TDVL) will not be automatically renewed upon participation in the Drive and Save (DAS) Scheme.Taxi principal hirers must have fully paid their MediSave payable or are making monthly payments via GIRO to renew their TDVLs.MediSave contributions1and co-contributions from taxi operators will offset mandatory MediSave contributions under the Self-Employed Scheme.1Taxi principal hirers may make MediSave contributions as self-employed persons viaManage your MediSave payableorGIRO.",CPF_82
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I still receive top-ups if I have started my monthly retirement payouts?,"Yes, you can receive top-ups as long as you have not reached thecurrent Enhanced Retirement Sum.Find outhow much top-ups you can receive.",CPF_83
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"If I hold a fund under the CPF Investment Scheme that does not meet the stricter criteria, when must I exercise the switching option?","Funds that are unable to meet the stricter criteria can only take in new CPF monies till December 2010, and you will be given up till 30 June 2011 to exercise the switching option.In addition, a fund may decide to cease taking in new CPF monies earlier. If this happens, you have to exercise the switching option within the timeframe stipulated by the Fund Management Company/insurer in its communication letter to you.",CPF_84
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I declare actual expenses different from Fixed Expense Deduction Amount? Will my CPF contributions be adjusted?,"For the convenience of both platform workers and platform operators, CPF contributions will be based on gross earnings less Fixed Expense Deduction Amount (FEDA), and are not based on declared expenses.This benefits both platform workers and platform operators as you will not have to keep receipts to track and compute actual expenses for your platform work and submit them to your platform operators. Your platform operators will also not have to incur additional operating costs to re-compute the CPF contribution based on actual expenses.FEDA is applied to all platform workers to simplify the computation of CPF contribution for both platform operators and platform workers, regardless of income levels and delivery modes. As such, we will not adjust the CPF contributions based on declared expenses.",CPF_85
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How much can I expect to receive with the Platform Workers CPF Transition Support (PCTS) scheme?,"From 2025 to 2028, Platform Workers CPF Transition Support (PCTS) will provide monthly cash support to lower-income platform workers to offset part of the year-on-year increase in the platform workers' share of CPF contributions to their Ordinary and Special Accounts (OSA).The amount of PCTS you can receive is based on age, platform earnings and other income, as well as the offset rate for the year:2025202620272028100% offset of OSA increase from previous year75% offset of OSA increase from previous year50% offset of OSA increase from previous year25% offset of OSA increase from previous yearYou can use the onlinePCTS calculatorto estimate how much you can receive.To provide an illustrative example:",CPF_86
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I use my excess Contribute As You Earn (CAYE) contributions to offset my outstanding MediSave payable?,"CAYE contributions in excess of your MediSave payable for the year will be automatically used to offset your outstanding MediSave payable from previous years, if any1. Any excess thereafter will be refunded to your bank account.You can also choose to boost your healthcare savings by retaining the excess CAYE contributions in your MediSave Account to earn up to 5% interest per annum, and to offset future MediSave payable. To do so, please apply via theSelf-employment dashboardusing your Singpass.1This will take effect for CAYE contributions made from 2023. Pleasewrite to usif you do not wish to use your CAYE contributions to offset your outstanding MediSave payable from previous years.",CPF_87
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,My Special Account (SA) will be closed in the second half of January 2025. Can I still apply to use my SA savings under CPF Investment Scheme-Special Account from now till before my SA is closed?,"You can apply to use your Special Account (SA) savings under the CPF Investment Scheme until your SA closes in second half of January 2025. To ensure successful processing, please submit your application at least 14 days before the closure. This allows time for processing, which typically takes five to seven business days, and allows for any necessary follow-ups by the product providers to reduce the risk of failed trades.",CPF_88
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"I have income from different types of employment (e.g. employee, self-employed person, platform worker) during the work year. When will I receive my Workfare Income Supplement (WIS) for the work year?","You will receive monthly Workfare Income Supplement (WIS) payments based on your employee and/or platform worker income if you meet the WIS eligibility criteria for the work year (WY).If you have concurrently worked as a self-employed person (SEP) in the year, you may receive additional WIS if your total income (including net trade income) results in a higher WIS payment. You will receive the additional WIS payment after you have declared your income and made the required MediSave contributions.You will receive WIS once a year for work done as an SEP in the preceding year. The earliest payment for SEPs for a particular WY will be on 30 April WY+1*.*Payment via PayNow NRIC-linked bank account or bank crediting will be credited by end of the month while payment via GovCash will be on the first week of the following month.",CPF_89
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"I am a Board Member/ Director. Am I considered a self-employed person, and do I have to contribute to my CPF?","It depends on the nature of your relationship with the company, and the nature of the moneys received.If you’re engaged as a Board Member or Director under a contract of employment (or Contract of Service) with the company, you’ll have to contribute to your CPF as an employee.If you’re engaged in a business, profession or vocation of providing services as a Board Member or Director to companies, you’ll have to contribute to your MediSave as a self-employed person (SEP).Please visit theInland Revenue Authority of Singapore (IRAS) websitefor the differences in treatment between employees and SEPs.",CPF_90
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"If I am 55 and would like to make a CPF transfer, in what order will my savings be transferred?","CPF transfers to your Retirement Account (RA)If you are 55 or above, your CPF savings will be transferred to your RA in the following order:Special Account (SA)Ordinary Account (OA)CPF transfers to yourloved onesIf you are 55 or above, your CPF savings will betransferred to your loved onesin the following order:OASARA**If you use your RA savings for the transfer, you may no longer have enough savings to meet your Full Retirement Sum (FRS). In that case, the next time you apply for a withdrawal from your OA and SA, a portion or all of the savings will be used to meet your FRS in the RA.",CPF_91
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,When should I submit my top-up application if I want to be eligible for tax relief in the next assessment year?,"Your online top-up application and payment will need to reach us by 31 December of the year.It is important to note that the tax relief is granted based on the calendar year in which the top-up is made, regardless of the actual date of submission.We would also encourage you to top up earlier in the year. Find outwhy you should top up as early as possible.",CPF_92
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why are overtime pay and bonuses included in Workfare Income Supplement (WIS) assessment?,"Basic salary, overtime pay, and bonuses are part of a worker’s total income that will help support the worker and his or her family. Given that the Workfare Income Supplement (WIS) is intended to supplement the income of lower-wage workers, it is most useful to assess the total income in determining one’s eligibility for WIS.",CPF_93
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How do I change or delete my recurring cash top-up arrangement to receive the matching grant under Matched Retirement Savings Scheme?,"If you want tochangeyour existing recurring cash top-up arrangement such as the amount and frequency, you can follow the steps below:Delete your existing recurring cash top-up arrangement in theManage recurring cash top-ups for retirementform.Create a new recurring arrangement via the sameformwith your revised amount and/or frequency of the top-ups.If you want todeleteyour existing recurring cash top-up arrangement, you can do so via theManage recurring cash top-ups for retirementform. Your application will generally be processed instantly upon submission.",CPF_94
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why is PayNow (excluding PayNow Mobile Number and Virtual Payments Address) the default mode of bank payments moving forward?,"PayNow (excluding PayNow Mobile Number and Virtual Payments Address) aligns with the government's drive for digital transformation and the Smart Nation initiative, as it promotes the adoption of digital payment. It also provides citizens a more secured mode of payment as they do not need to provide their bank account details to receive their service fee payments.",CPF_95
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"What happens to my outstanding CPF contributions if my platform operator is made a bankrupt, or is under liquidation or winding up?","In the event that a platform operator is made a bankrupt, or is under liquidation or winding up, an Official Assignee or Official Receiver/Liquidator respectively, will be appointed by the High Court, company’s shareholders or creditors (depending on the company’s situation). The Board will file the claims for owed CPF contributions for affected platform workers with the Official Assignee or Official Receiver/Liquidator, as the case may be.If the platform operator is made a bankrupt, the Official Assignee will investigate into the conduct and affairs of the bankrupt and also recover and realise his assets for distribution to the bankrupt’s creditors. For a company that is under liquidation or winding up, the Official Receiver/Liquidator will investigate into the affairs and assets of the company, the conduct of its officers (including the company directors) and the claims of creditors and third parties.Any proceeds realised by the Official Assignee or Official Receiver/Liquidator will be paid in the following order in accordance with the law:costs and expenses incurred by the Official Assignee or Official Receiver/Liquidator, costs of applicant for the bankruptcy or winding up order,salary (including allowance or reimbursement),retrenchment benefits or ex-gratia payments under employment contracts,amounts due in respect of workmen’s compensation under the Work Injury Compensation Act,employee’s superannuation or provident funds (e.g. CPF)employee's remuneration in respect of vacation leave, etcplatform workers’ earningsplatform workers’ Work Injury Compensationplatform workers’ superannuation or provident funds (e.g. CPF)The bankruptcy, liquidation or winding up process will take time, and could take years to complete for complex cases. If you wish to know more about the bankruptcy, liquidation or winding up process, you can visitMinistry of Law – Insolvency Office website.It is your platform operators’ obligation to pay the CPF contributions for you. However, if your platform operator is made a bankrupt, or is under liquidation or winding up, the owed CPF contributions may not be recovered despite the Board’s actions. To find out the status of the bankruptcy administration, liquidation or winding up, you can contact the Official Assignee or Official Receiver/Liquidator directly.We would like to take this opportunity to advise you that if your platform operator is in financial difficulties, while CPF Board will continue to take enforcement actions, you should be mentally prepared that the CPF owed may not be recoverable.",CPF_96
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,What is the status of my request to make self-employed MediSave contributions via monthly instalments?,"We will keep you informed about the status of your request to make self-employed MediSave contributions via monthly instalments, once it has been processed.Please note our normal processing time:·         Requests made via online appeal: generally 12 working days·         Manual transactions: generally 15 working daysYou can check the status of your request by clicking on thislink.You can view your approved GIRO instalment plan details on theSelf-employment dashboard. To accessmy cpfDigital Services – Self-employment dashboard, please log in to theCPF websiteusing your Singpass.",CPF_97
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I invest in shares listed on the Singapore Exchange (SGX) as long as they meet the inclusion criteria under the CPF Investment Scheme (CPFIS)?,"The Board welcomes the inclusion of shares listed on the SGX Mainboard as long as they meet the inclusion criteria. However, some companies who meet the inclusion criteria have not applied to be included under CPF Investment Scheme (CPFIS), and CPF savings cannot be used for these shares. You can refer toSGX websitefor the list of shares included under the CPFIS.",CPF_98
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"As a taxi driver who takes both ride-hail and street-hail jobs, how should I make CPF contributions for my earnings?","You will need to make CPF contributions on ride-hail and street-hail earnings separately.For ride-hail earnings, platform operators will deduct and make CPF contributions for you.For street-hail earnings, you will need to contribute MediSave on your own in the following year after you have declared your net trade income to IRAS. CPF Board will inform you of your MediSave payable once IRAS has assessed your income.",CPF_99
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"I have invested in a company using CPF. How can I get the latest financial statement or annual report of this company, if the company has been delisted? And what should I do if the company does not respond to my request?","You may approach the company for the financial statement or annual report directly. You can mail your request to their office address through registered post. The office addresses of companies can be found onACRA's BizFile portal. If you do not hear back from the company, please approach your agent bank who will follow up with ACRA.",CPF_100
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,How much MediSave contribution do I have to make to qualify for Workfare Income Supplement (WIS)?,"If your net trade income (NTI) is more than $6,000The amount of MediSave contribution you need to make to qualify for Workfare Income Supplement (WIS) is based on your NTI earned in the Work Yearwithoutaccounting for previous years’ losses. CPF Board receives this NTI from IRAS. This amount may differ from the MediSave contributions you are required to fulfil as a self-employed person under theSelf-Employed Scheme (SES), which may be adjusted based on previous years’ losses or excess MediSave contributions.You may refer to any of the following sources for the amount of MediSave contribution that you need to make to qualify for WIS:WIS e-services: Login to the WISe-serviceswith your Singpass to check your MediSave liability payable.WIS calculator: Estimate the amount of MediSave payable using theWIS calculatorfor SEPs.If your NTI is $6,000 or less*Please see the following for the required amount of MediSave contribution to qualify for WIS, according to your age in the year you worked:30 to 34 years$24035 to 44 years$27045 to 49 years$30050 years and above$315* Note: SEPs earning less than $6,000 will also have to meet the eligibility criteria for concessionary WIS. Please refer to the concessionaryWIS eligibility criteriafor more details.",CPF_101
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I missed the deadline to top up for the Matched Retirement Savings Scheme grant last year. Can I make a top-up this year for last year's grant?,"No, to qualify for the Matched Retirement Savings Scheme (MRSS) grant, the cash top-up must be made by 31 December in the year of eligibility. This is stated in the eligibility notification sent at the beginning of the year of eligibility, and on the website.You can still make a top-up to earn interest rates* of up to 6% per annum and boost your monthly payouts. You can also enjoy tax relief of up to $16,000 for cash top-ups made to yourself and your loved ones in each calendar year. Please note that cash top-ups which attract MRSS grant will not qualify for tax relief.*Based on the current 4% interest rate floor on Special and Retirement Account monies.",CPF_102
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I have outstanding MediSave payable. Why am I not able to make voluntary top-ups to my CPF accounts or on another person's behalf?,"As a self-employed person, you are required to be up-to-date with your MediSave payable (paid in full or on an active GIRO plan) when making top ups to your CPF accounts or on another person’s behalf.You can conveniently request for an instalment plan or make full payment for your MediSave payable via theManage your MediSave payableform. You will be able to make voluntary top-ups when you are up-to-date with your MediSave payable.Conversely, you will be able to receive voluntary top-ups from your loved ones if they are up-to-date with their MediSave payable (if applicable).",CPF_103
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I use my CPF savings for the same property after effecting a voluntary housing refund to my account?,You can use your Ordinary Account savings for the same property after effecting a voluntary housing refund to your account so long as you still have an outstanding loan.,CPF_104
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why are Singapore Permanent Residents (PRs) not eligible for the Workfare Income Supplement (WIS) scheme?,"The Workfare Income Supplement (WIS) scheme is only for Singaporean lower-wage workers.If you require financial assistance, please contact theComCarehotline at 1800-222-0000, or [email protected].",CPF_105
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"Can I continue to use my Ordinary Account savings to service my regular premium insurance bought before 1 January 2001, even if my balance falls below $20,000?","You can continue to service the future premiums using your Ordinary Account savings, even if your balance falls below $20,000. This applies to you even after age 55 as long as you have set aside the Full Retirement Sum or the Basic Retirement Sum with sufficient property charge/pledge in the Retirement Account.",CPF_106
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,"Will the interest rates on savings in the Special, MediSave and Retirement Account be maintained at a floor rate?","To help CPF members grow their savings, the Government has decided to further extend the 4% floor rate for interest earned on all Special, MediSave and Retirement Account (SMRA) savings for another year until 31 December 2025.SMRA savings will earn a minimum 4% interest rate per annum until 31 December 2025.Please refer to our FAQ onhow CPF interest rates are determinedfor more information.",CPF_107
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am a self-employed person. Can I contribute to my MediSave together with my employees' CPF using the CPF Payment Form (CPF 91)?,"You’re required to make your MediSave payable separately from your employees' CPF. This is because payments made using the CPF Payment Form (CPF 91) will be credited as employer contributions and will not be recognized as self-employed payments.If you would like to make CPF contributions as a self-employed person, there arevarious waysto do so.",CPF_108
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Why am I not allowed to do a CPF transfer to my extended family members (e.g. uncles/aunts/cousins)?,"The CPF system is meant to provide for and safeguard your individual retirement adequacy. Hence we must be careful when considering allowing CPF transfers to extended family members, beyond immediate family members such as your parents, spouse and siblings. Meanwhile, you can consider using cash to top up to your extended family member's CPF account instead.",CPF_109
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,I am holding two types of licences (e.g. LTA and ACRA). Do I have to contribute to MediSave for both licences?,"The MediSave payable is based on your annual net trade income (NTI) derived as a self-employed person and not the number of licences. If you have a total yearly NTI of more than $6,000 from your licence(s), you are required to make contributions to your MediSave Account.",CPF_110
+data/CPF_filtered_qa.json,CPF_111,2025-05-06T13:46:31.974038,Can I withdraw my discounted Singtel shares when I reach 55 years old?,"You are required to set aside the Full Retirement Sum (FRS) in your Retirement Account (RA), before you can withdraw your discounted Singtel shares. The FRS can be set aside fully with cash, or with cash (i.e. at least the Basic Retirement Sum) and property.Have you met your CPF withdrawal conditions?YesLog in tomy cpf Online Serviceswith your Singpass > Select my cpf > My dashboards > Investment, look under “Discounted Singtel Shares” section and click on “Withdraw your shares”.We will process your application within 15 working days once we receive your application.After your discounted Singtel shares have been transferred to your CDP securities account, they will no longer be protected from any claims by your creditors and/or the Official Assignee.NoYou can only withdraw your discounted Singtel shares if you have set aside the Full Retirement Sum (FRS) in your Retirement Account at age 55. However, you can sell your discounted Singtel shares, in which the sale proceeds will be credited into your CPF Ordinary Account.To sell, please log in tomy cpf Online Serviceswith your Singpass > Select my cpf > My dashboards > Investment, look under “Discounted Singtel Shares” section and click on “Sell your shares”.",CPF_111

ICA_QA.csv

@@ -0,0 +1,136 @@
+path_to_store,knowledge_base_identifier,creation_timestamp,question,answer,identifier
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"If a traveller plans to visit Malaysia with three companions but has initially generated a group QR code for a total of five people, what should he/she do when only four people are going for the trip?","It is important that those travelling in a group use a group QR code containing the passport details of those travelling in the same vehicle. In this case, to ensure a seamless and smooth travel experience, the traveller should use a group QR code that contains his/her three other travelling companions' profiles if only four (and not five) people are travelling.Tip: Traveller can create a group QR code that has five profiles and another separate QR code that contains four profiles. Different QR codes can be named uniquely (e.g., Family, Friends, and Colleagues).",ICA_0
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is a Foreign Identification Number (FIN) or FIN card?,"A Foreign Identification Number (FIN) is a unique 9-character alphanumeric serial code assigned to foreigners with Long-Term immigration passes in Singapore (e.g. Student's Pass, Long-Term Visit Pass, Employment Pass, Work Permit, etc.) issued by the Immigration & Checkpoints Authority (ICA) or the Ministry of Manpower (MOM). This FIN is not replicated.",ICA_1
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I check the application status of my REP application?,"You can enquire the details of your REP by clicking the ""Check Application Status"" function in the e-Service.",ICA_2
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to translate my documents that are not in English?,"You will need to provide original documents and official translations (for documents in languages other than English) for your application for immigration facilities. ICA accepts:Translations provided by the embassy of the country/place that issued the documentTranslations produced by a notary public in Singapore or the country/place that issued the documentPrivately created translations attested by the embassy of the country/place that issued the document, or notarised by a notary public in Singapore or the country/place that issued the document. ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.",ICA_3
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between a Dependant's Pass (DP) and a Long-Term Visit Pass (LTVP)?,Dependant's Pass (DP) is issued to dependants of eligible work pass holders by Ministry of Manpower whilst Long-Term Visit Pass (LTVP) is generally issued to dependants of eligible Singapore citizens/Singapore Permanent Residents by ICA.,ICA_4
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is ICA removing the departure endorsement?,The removal of the departure endorsement is part of ICA's on-going efforts to streamline procedures at the checkpoints to facilitate faster and more efficient immigration clearance.,ICA_5
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I report a potential misuse of my address?,You can submit a report on the misuse of your address.,ICA_6
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When can I collect my citizenship certificate after registration?,"As a new citizen, you are required to attend the citizenship ceremony at the respective Group Representation Constituencies (GRCs) to collect your Singapore citizenship certificate. The ceremony would usually take place in approximately three to six months after your date of registration. Once the date of ceremony is firmed up, you or your sponsor will receive an email informing the detailed information concerning the ceremony.",ICA_7
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Should I update the photo in the current passport if my/my child's facial appearance has changed?,"Regardless of age, you should apply for a new passport with an updated photo if your facial appearance has changed significantly. This will help to facilitate immigration clearance and avoid any misunderstandings over the identity of the passport holder at any checkpoint. The prevailing application fee for a new passport applies.",ICA_8
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will e-Services that do not require Singpass login still be available?,e-Services that do not require Singpass will continue to be available on the ICA website.,ICA_9
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"After making payment, how do I print my receipt?","Once payment is successful, there will be a pop-up window of the receipt. You can use the print function on the web browser to print the receipt.You will not be able to reprint your receipt once you have closed the pop-up window of the receipt. If you require a receipt, please remember to print or save the receipt before closing the pop-up window.Please refer to ICA website for more information on payment-related enquiries.",ICA_10
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do the People’s Republic of China (PRC) nationals need to apply for an entry visa if they intend to stay for more than 30 days?,"With effect from 9 February 2024, holders of ordinary passports issued by the People’s Republic of China will be exempted from visa requirements for a stay of up to 30 days in Singapore. Holders of PRC ordinary passports are not required to apply for an entry visa before entry into Singapore.If they wish to stay beyond 30 days, they may submit an online application to ICA to extend their short-term visit pass (STVP), after entering Singapore. The application can only be submitted up to 14 days before the STVP expires.Applications for STVP extension are subject to approval and relevant fees may apply. Please refer to ICA website for more information regarding the extension of an STVP.",ICA_11
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I know which designated lanes to use on arrival and is it applicable for all checkpoints?,"There will be signages to inform eligible foreign visitors to use the designated lanes for immigration clearance at the respective passenger halls.These designated lanes are currently available at Tuas Checkpoint, Woodlands Checkpoint and Marina Bay Cruise Centre.Travellers of all nationalities, entering via Changi Airport Arrival Terminals are eligible to seek clearance at the automated lanes.",ICA_12
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the accepted COVID-19 vaccinations for entry into Singapore?, Travellers are strongly encouraged to be vaccinated with COVID-19 WHO EUL vaccines. There are currently no requirements related to COVID-19 vaccines for entry to Singapore You may refer to the Entering Singapore page for full details on entry requirements.,ICA_13
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to surrender the deceased's NRIC to the police station or ICA for physical invalidation?,"There is no longer a need to surrender the deceased’s NRIC for physical invalidation. The deceased’s NRIC will be automatically invalidated in ICA’s system once the death is registered.To prevent misuse, you may either destroy the invalidated NRIC, or punch a hole in it.The use of another person’s NRIC is an offence under the National Registration Act, which carries a penalty of a fine not exceeding $10,000, or imprisonment for a term not exceeding 10 years, or both.",ICA_14
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I obtain a copy of my travel history?,"We regret to inform that we are unable to provide travel records of individuals, as information gathered during the immigration clearance process is strictly meant for ICA to carry out its function as an immigration authority.",ICA_15
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is Visa Free Transit Facility (VFTF) and who is eligible for VFTF?,"The 96-hour Visa Free Transit Facility (VFTF) may be available to nationals of the Commonwealth of Independent States (CIS)[1], Georgia, India, Turkmenistan and Ukraine; as well as selected[2] Nationals of the People's Republic of China (PRC) who are not holding ordinary, diplomatic, public affairs or service PRC passports.Transit travellers who satisfy the criteria for VFTF will have to meet the prevailing entry requirements before they are allowed entry into Singapore. Assessment for entry is determined by the ICA officers at the point of entry. Extension of stay for transit travellers under VFTF is strictly not allowed.Please refer to ICA websites for more information on the following:Visa Free Transit FacilityCheck if You Need an Entry Visa[1] CIS refers to: Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan.[2] These include holder of the PRC Travel Document, Hong Kong Special Administrative Region (SAR) Document of Identity (DOI) and Macau SAR Travel Permit. Holder of ordinary, diplomatic, public affairs and service PRC passports are excluded.",ICA_16
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How many visa applications can the local contact/ sponsor apply?,"There is no restriction to the number of visa applications that a local contact/ sponsor can apply. However, every visa application is assessed and considered on its own merits.",ICA_17
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I select if my passport is issued at an overseas mission instead of a Country/Place?,"If your passport is issued at the overseas mission, the location of the overseas mission will be the country/place of issue in the visa application.",ICA_18
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How should I appeal if my extension of stay application is unsuccessful?,"If your application is unsuccessful, you may submit a new application via the e-Service, citing the reasons for the request. Please ensure that all details provided in your application are accurate (e.g. DE number, Name, etc).Overstaying is an immigration offence. Please make the necessary arrangements to depart Singapore if you are unable to extend your stay before the expiry of your short-term visit pass (STVP).",ICA_19
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I download/ retrieve Form 5 or Form 5A?,"Form 5 or Form 5A refers to the Entry Permit issued to a successful PR applicant upon the completion of PR formalities. You may retrieve your Entry Permit details in ‘MyICA’, under ‘MyTransaction – Entry Permit’ with Singpass login.",ICA_20
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I book/change/cancel my appointment in MyICA?,"You will be prompted to make an appointment in 'Applications' if required. If you have booked an appointment, you will see your upcoming appointment in 'Notifications'. You can click on the notification to view instructions on how to make changes to the appointment. Alternatively, you can book, change or cancel an appointment in 'e-Services', under 'e-Appointment'.",ICA_21
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the processing time for Singapore Permanent Residence (PR) applications?,"Generally, Singapore PR applications take about six months to process, provided all the required documents are submitted. Depending on the complexity of the case, some applications may take more than six months to process.The main applicant/sponsor will be informed of the outcome via email/post. Meanwhile, your sponsor may check the status of your PR application online through ICA e-Service. New or repeated applications, for the same person(s), will not be accepted while the current application is still in process.",ICA_22
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I apply for a birth extract if I lost my birth certificate?,"You may refer to the ICA website for more information on the application, processing time and download of a birth extract.",ICA_23
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Must I submit Form V39A (Letter of Introduction/ LOI) if my company issues a letter with similar content?,"Your local contact can submit a letter of support issued by his/her company in lieu of Form V39A (Letter of Introduction/ LOI) on condition that all necessary information (such as the local contact’s NRIC details) are included as per V39A. Your local contact must be a Singapore citizen or permanent resident aged 21 years and above.Related Topics: LOI, Visa Letter of Introduction, Form V39A, LOIs",ICA_24
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I travel if my passport is valid for less than 6 months?,"Generally, a passport is only acceptable for travel if it has a validity period of at least 6 months.",ICA_25
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,There is a spelling mistake in my visa application. Can the visa application information be amended after the application has been submitted or approved?,"You must ensure that the correct information is submitted at the point of your visa application via the e-Service. Amendment of information is not allowed after successful submission of the visa application to ensure data integrity.You can disregard the outcome of the previous application submitted and proceed to submit a new visa application with the correct details.Please note that the processing fee of S$30/- collected at the time of submission is non-refundable.Lastly, please quote the reference number of the previous application and indicate the reasons for the resubmission on your new application under the 'Additional Information to support this SAVE application/Remarks' field in SAVE and check the application details carefully before submission to avoid any unnecessary delays.",ICA_26
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is Immigration Exemption Order (IEO)?,"IEO or Immigration Exemption Order allows persons accredited as diplomats, consular representatives or visiting forces, and their dependants to apply to stay and work in Singapore under the Immigration Act.",ICA_27
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I did not receive the email on retrieving my digital Student's Pass (STP)?,"For STP holders who are required to complete formalities at ICA, you should receive the email within 30 minutes after the completion of formalities. If you did not receive the email after 30 minutes:Check the spam or junk folder of your email accountEnsure that your email inbox folder is not fullEnsure that you have an active internet connection on your deviceFor STP holders who had their biometrics enrolled at the ir school, you will receive the email no more than seven (7) working days from the date of your enrolment.If you are unable to locate the email after performing the above checks, you may contact us via the enquiry form for assistance.",ICA_28
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I apply for or renew APEC Business Travel Card (ABTC)?,All APEC Business Travel Card (ABTC) applications must be submitted online at the e-Service. The card will be mailed by registered post to the applicant when it is ready.,ICA_29
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is QR code introduced for immigration clearance?,"Travellers arriving and departing via Singapore land checkpoints by car, motorcycle, lorry or bus can use QR codes in lieu of passports for faster and more convenient immigration clearance.This means that instead of using their passports at the immigration lanes, they will only need to scan a single QR code which they generate prior to arriving at the checkpoint.",ICA_30
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between a business visa and a social visa?,A business visa is an application submitted by a company for business purpose whereas a social visa is an application submitted by an individual/family for social purpose.,ICA_31
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I am a Singaporean and my child is born overseas. Can I register my child's birth via LifeSG?,ICA does not register birth of a child who is born overseas. You should register the child's birth and obtain the birth certificate from the foreign authorities in the country/place where the child was born.You may refer to ICA website for more information on citizenship application for your child.,ICA_32
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I update my latest employment or salary information for PR application?,"Applications submitted before 26 June 2024:If there is a change in your employment details whilst your PR application is being processed, please upload the following documents for our reference:-a) A letter to state the purpose of submitted the additional supporting document(s), for example increment etc.b) Relevant documentary proof (for example, increment letter and/or latest payslip showing the increment etc.)via 'Ad-hoc submission' under 'Enquire Application status' at ICA e-Service.Applications submitted on or after 26 June 2024:For Singpass users, please log in to the e-Service via MyICA and select 'Update information' within your case summary page to provide the update.For Non-Singpass users, please log in to the e-Service with your submitted application Reference ID and select 'Update information' within your case summary page to provide the update.",ICA_33
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is SGAC or SG Arrival Card?,"SG Arrival Card,  also known as SGAC is the electronic version of the paper Disembarkation/Embarkation (D/E) card that every foreign visitor must present for immigration clearance. A D/E number is provided to foreign visitors after SGAC submission.The submission of the SG Arrival Card is one of the basic entry requirements to visit Singapore. The use of the SG Arrival Card e-Service is free of charge. Please also note that the SG Arrival Card is not a visa.",ICA_34
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"What should I input for ""Vehicle Number"" if I do not have the transport details before/at arrival?","Travelling to Singapore by BusYou may wish to submit your declaration on the same day of your arrival when you have the vehicle number. Alternatively, you may submit the declaration beforehand and indicate 'BUS' under Vehicle Number.When the vehicle number is available, you may update your declaration via:a) the SG Arrival Card e-Service under ""Update a Submission""; orb) MyICA Mobile App: Select the submitted SG Arrival Card record and tap on the ""Edit"" buttonTravelling to Singapore by RailIf you are travelling by rail, you may wish to submit your declaration on the same day of your arrival when you have the vehicle number. Alternatively, you may submit the declaration beforehand and indicate 'TRAIN' under Vehicle Number.When the train number is available, you may update your declaration via:a) the SG Arrival Card e-Service under ""Update a Submission""; orb) ICA Mobile App: Select the submitted SG Arrival Card record and tap on the ""Edit"" button.Travelling to Singapore by FootIf you are travelling by foot, you may select mode of travel as 'BUS' and indicate 'NA' under Vehicle Number.",ICA_35
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I have to retrieve or download and print the approved e-Visa to travel to Singapore?,You are strongly encouraged to print and bring along your e-Visa to avoid any inconvenience as the airlines and immigration authorities of your country of embarkation are likely to ask for the e-Visa for verification.You can retrieve your valid e-Visa via the 'Enquire Application Status' function at the ICA e-Service with the visa application reference number and applicant's travel document number.,ICA_36
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"Will I be able to make a single appointment to collect all documents (e.g. passport, identity card)?",Separate appointments will need to be made to collect the different documents.Note: Eligible applicants who have re-registered for an identity card when they apply for a passport can collect both passport and identity card in a single appointment.,ICA_37
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When will I receive the In-Principle Approval letter If my application is approved?,You will receive a notification to download the outcome letter with relevant instructions at ICA e-Service when your application status is 'In-Principle Approval'.,ICA_38
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I get back my Permanent Residence (PR) status if I had previously renounced PR?,"There is no provision to reinstate the PR status of those who have renounced their status voluntarily. If you are Interested to become a Singapore PR again, you may submit a fresh application to us for consideration if you meet the prevailing application criteria for PR.",ICA_39
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I apply for a Pre-Marriage LTVP Assessment (PMLA)?,A Singapore citizen - Non-resident couple is encouraged to submit a PMLA before getting married. The PMLA provides greater clarity on whether your intended non-resident spouse may qualify for long-term stay in Singapore. Failing to complete a PMLA may lead to a longer processing time when you and your foreign spouse submit a Long-Term Visit Pass (LTVP) application after marriage.You may refer to Pre-Marriage LTVP Assessment for more information.,ICA_40
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I use a photograph taken with my mobile phone for a passport or identity card (IC) application?,"We recommend that you download and use mobile apps that are specifically designed to take photographs for Singapore passport or identity card applications. These apps usually come with features that will help you take photographs in the required dimensions. Some suggested search-words you can use on the Android Play Store or Apple App Store are 'Singapore Passport’, 'Singapore IC’ and 'Photo’. The photograph will be accepted if it complies with our photo guidelines.",ICA_41
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I cancel a Short-Term Visit Pass?, The Short-Term Visit Pass (STVP) will automatically expire after the last day of validity or when the traveller departs Singapore. There is no need to cancel the STVP if a traveller wishes to depart Singapore before the expiry.,ICA_42
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How long will the passport application process take?,"The processing time for a passport is around 1 to 2 weeks. The processing time will be longer if your photograph does not meet the standard requirements.If you do not hear from us after 2 weeks from the date of application, you may contact us via the enquiry form for assistance.",ICA_43
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I report or provide information against immigration offenders and related activities?,"You may send your feedback or report on potential immigration offenders and related activities (illegal immigrant, overstayer, suspected marriage of convenience or sham marriage etc.) through ICA online form.Please note that all identities and information provided to ICA are used only for our assessment/investigation purposes and will be treated with the strictest confidence. Information gathered during our assessment/investigation is meant only for ICA to carry out our function as an immigration and checkpoints authority and we are unable to disclose any investigation findings or outcome of the case.",ICA_44
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I found my lost IC after I have reported the loss of the IC?,"The lost card becomes invalid once you have applied for a replacement IC. You should use your new IC and invalidate your lost card by cutting it up.If you have not applied for the IC replacement, please submit to ICA the front and back images of your recovered IC.",ICA_45
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to book an appointment date for the oath-taking?,"You are not required to book an appointment for oath-taking. You may proceed to ICA Services Centre and obtain an 'Oath-taking' queue ticket at the self-service kiosks. Please ensure you have the required documents to complete your Oath of Renunciation, Allegiance and Loyalty (ORAL).",ICA_46
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Who should the employment letter from my employer be addressed to for my citizenship application?,"Your letter can be addressed to ICA Services Centre. The letter is to be dated no more than three months from the date you apply for Singapore citizenship, stating your occupation, date of employment, basic and gross salary per month.",ICA_47
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,My Re-Entry Permit (REP) was renewed for one year only. Can I request for a longer duration of Re-Entry Permit (REP)?,"All REP renewal applications are being carefully assessed, taking into consideration all relevant factors, before a decision is made. If there are fresh facts and circumstances to support your request for a longer REP validity, you may furnish them to us for consideration at your next REP renewal.",ICA_48
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the documents required for IC collection?,You must bring along your current IC for verification and invalidation unless you are collecting a replacement for a lost IC.,ICA_49
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Is there a limit to the number of profiles in a group QR code?,"A single group QR code can contain up to 10 profiles.For travellers who selected ""Motorcycle"" as the vehicle type, only a maximum of two profiles are allowed in this group QR code.For travellers who selected ""Lorry"" or “Bus” as the vehicle type, only a maximum of four profiles are allowed in this group QR code.Nevertheless, travellers are free to create and customise multiple groups of QR codes, depending on their travel needs.",ICA_50
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will a Student's Pass Holder be issued a Long-Term Pass automatically upon course completion?,"Upon course completion, students will have to cancel their Student's Pass (STP) and surrender any physical STP card that was issued to them for cancellation to ICA. Upon cancellation of their STP, they may be granted a short-term visit pass to stay in Singapore (up to 89 days).If you are studying in an Institute of Higher Learning (IHL) and wish to have a longer period of stay to look for jobs upon completion of your course, you may apply for a one-year (non-renewable) long term visit pass (LTVP).You may refer to LTVP for Graduate from IHL Seeking Employment in Singapore for more details.",ICA_51
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I extend the Special Pass of my newborn if the foreign passport is not ready for collection?,"You can submit the extension of stay form at least 7 days before the expiry of your child’s current Special Pass.You are required to furnish the following documents for the extension of your child's special pass:a) Travel documents of both parents,b) Singapore IC or work passes of both parents;c) Parents' marriage certificate (if any) and child's birth certificate;d) Advisory note; ande) Letter of acknowledgement from the Embassy or High Commission in Singapore indicating you have submitted a travel document application for your child or the travel document for your new-born child.",ICA_52
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I key in for the field 'Date of Departure from Singapore' if I am not leaving Singapore?," You are expected to provide information that is true, accurate, and complete to the best of your knowledge and belief. If you are a short-term visitor, you must be able to provide a confirmed onward or return ticket (where applicable) to be considered for entry to Singapore. Please refer to ICA's entry requirements for more information. If you are an In-Principle Approval (IPA) letter holder, you may provide an indicative departure date that is 30 days from the arrival date and the same city as the last city/port of embarkation in your SG Arrival Card, if you do not have the information at the point of submission.",ICA_53
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will my current ABTC card be affected due to the change in the validity of passport?,"The validity of the ABTC is five years or up to the validity of the passport, whichever is shorter. However, if your Singapore passport number has changed, you need to apply for a new ABTC under the category of 'replacement due to change of particulars'. You should submit an application only after you have collected your new passport.",ICA_54
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I authorise another person to collect my/my child’s passport on my behalf?,"You must collect your passport in person, be it at SingPost or ICA Services Centre.For your child (aged below 16 at the point of application) and if the collection is at ICA Services Centre, you may authorise another person to accompany your child. In addition to the documents listed in the notification card/email, the authorised person would need to bring along his/her IC and the signed authorisation letter by consenting parent, which includes names and IC numbers of both parties as well as name and birth certification number of child.If the collection is at SingPost, the consenting parent who applied for the child's passport must be present and you cannot authorise another person to collect your child's passport on your behalf.",ICA_55
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"If I submit an application for Long-Term Visit Pass (LTVP) renewal early (e.g. six months before expiry), will the remaining validity of my current LTVP be added to my new LTVP?","There is no restriction on how early a Long-Term Visit Pass (LTVP) holder can submit the LTVP renewal application. However, the remaining validity of your current LTVP will not be added to the validity of your new LTVP. You can submit your LTVP renewal application two to three months before expiry of the current LTVP.For applicants who are exempted from visiting ICA Services Centre to complete the formalities for the LTVP issuance, the issuance date will follow the payment date of the LTVP issuance fee.",ICA_56
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I have to inform ICA if there is a change in passport number due to passport renewal?,"The updating of new passport number is not required after the submission of the Pre-Marriage LTVP Assessment (PMLA). However, please take note to update your new passport number in the online application form during your Long-Term Visit Pass (LTVP) application.",ICA_57
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I change my address at a neighbourhood police post/centre or at ICA Services Centre?,This service is no longer available at the police posts and ICA Services Centre. Please visit our e-service to change your address.,ICA_58
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I travel with my current passport while my new passport application is still being processed?,You may travel using your current passport if it has a validity period of at least 6 months and is not damaged. The current passport will be invalidated only upon issuance of the new passport.,ICA_59
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is there no arrival endorsement in my passport after I enter Singapore as a foreign visitor?,"ICA has replaced the arrival stamp endorsements issued to foreign visitors on short-term visit pass with the electronic Visit Pass (e-Pass).Upon granted entry into Singapore, the e-Pass will be automatically issued to foreign visitors via email based on the email address declared in their SG Arrival Card submission. Foreign visitors may also check their email spam/junk folder if they are unable to find the e-Pass in their email inbox.You may refer to ICA website for more information on entering Singapore.",ICA_60
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I register/replace my IC when I am residing overseas?,You need to collect your IC in person. Please only register/replace your IC if you are planning to return to Singapore within the next six months.,ICA_61
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check my newborn's citizenship status?,"A child born in Singapore to legally married parents who are both Singapore citizens (or either one is a Singapore citizen) at the time of child's birth, is automatically a Singapore Citizen.",ICA_62
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need a visa if I want to transit in Singapore?,"If you arrived at Singapore Changi Airport and were issued with the onward boarding passes for connecting flights out of Changi Airport, you may remain within the Changi Airport transit area until time for flight departure.You can also remain in the transit area if you can obtain the onward boarding passes from any of the Transfer Lounges within the transit area.However, if you are not issued with the onward boarding passes for connecting flights out of Changi Airport; or unable to obtain the onward boarding passes from any of the Transfer Lounges within the transit area, you are advised to exit the transit area as soon as possible.We wish to highlight that most passengers who are arriving on a Low Cost Carrier (LCC) or connecting to a LCC are required to seek immigration clearance and obtain your onward boarding passes in the respective Departure Check-in Hall.If you are required to seek immigration clearance before obtaining your onward boarding passes at the Departure Check-in Hall, you will have to satisfy the prevailing entry requirements, which include possessing an entry visa, where applicable.All passengers are strongly advised to liaise with the relevant airlines before embarking on your journey. For more information on flights connection and transit facilities/ services, please visit the Changi Airport Group's website.",ICA_63
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is required for a LTVP holder to work in Singapore?,"LTVP/LTVP+ holders may only commence work after they are issued a valid Letter of Consent (LOC) from Ministry of Manpower, along with a valid LTVP. You may continue to work if you have been issued with a valid work pass from Ministry of Manpower separately.",ICA_64
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I enter as a PR if my Re-Entry Permit is tagged to my old passport instead of my new passport?,"You may enter as a Singapore Permanent Resident (PR) if your Re-Entry Permit (REP) is still valid. You would need to use your Singpass to access the ICA e-Service and transfer the remaining validity of your valid REP from the old to the new passport. Otherwise, you may be inconvenienced each time you travel in and out of Singapore.",ICA_65
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Which mobile app can travellers use to generate the QR code?,"The QR code is generated via the MyICA mobile app, which can be downloaded for free from both App Store (iOS) and Google Play (Android).",ICA_66
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check the status of my passport application or retrieve the application reference number?,"You may check the status of your online application or retrieve your application reference number by logging in to MyICA.For hardcopy applications, you may log in to our e-Service.",ICA_67
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why was my Student's Pass application rejected?,We regret to inform you that we are unable to share specific information on the assessment of applications. All Student's Pass application are carefully considered and reviewed by ICA.You may refer to Becoming a Student's Pass Holder for more information on Student's Pass requirements.,ICA_68
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I renew my Singapore passport if I am in the midst of renouncing my foreign citizenship?,"Under the Singapore Constitution, minors who are Singapore Citizens by descent or registration must take the Oath of Renunciation, Allegiance and Loyalty (ORAL) upon attaining 21 years of age and before attaining 22 years of age. Minor is required to take the ORAL on or after 21st birthday date and no later than 22nd birthday.Once the minor has completed his/her oath taking formalities, he/she may apply for Singapore passport. Nonetheless, should the minor require to extend the validity of his/her Singapore Passport before taking the Oath, and in need to travel, he/she may apply for a new passport with a validity one day before his/her 22nd birthday. The passport can only be extended to its full 10-year after the minor has taken the ORAL.You may contact us via the enquiry form if you require further clarifications on passport renewal.",ICA_69
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the expected processing time for an IC application?,"The expected processing time for IC application is seven (7) working days. If you also applied for a passport within the same application, the combined processing time for both documents is three (3) weeks.",ICA_70
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I sponsor my parent(s) for Singapore Permanent Residence (PR)?,You can sponsor your parent(s) for Singapore Permanent Residence (PR) only if you are a Singapore citizen.,ICA_71
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I still collect my passport at SingPost if I missed my appointment?,"You have a 4-day collection window to collect your passport at SingPost from your appointment date. If you miss the collection window, please make another appointment to collect your passport 2 working days after the collection window has lapsed.",ICA_72
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I have not received my PIN mailer or address sticker?,"If you have not received your PIN or address sticker after seven (7) days (for local addresses), please request for another PIN or sticker via the e-service. After you request for a new PIN, the original PIN will no longer be valid. For overseas addresses, the delivery time may be longer.",ICA_73
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"How do I check the status of my Singapore citizenship, Permanent Residence and/or Long-Term Visit Pass application if I do not have SingPass?","If you have submitted your application on or after 26 June 2024, you may log in to the ICA e-Service with your reference number to check the status of your Singapore Citizenship, Permanent Residence or Long-Term Visit Pass application.You will be redirected to the Case Summary page where you can check your status enquiry.",ICA_74
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When will I receive the final outcome letter after completing the Singapore citizenship journey?,"After you have completed the last component of the Singapore citizenship journey, you should be able to view your letter online within the next two to three weeks.",ICA_75
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I am currently overseas and require a new passport. How should I apply for it?,"Please submit your Singapore passport application online. Log in to our e-Services and select the Singapore Overseas Mission closest to you for the collection venue.Alternatively, please proceed to the nearest Singapore Overseas Mission to apply in person.",ICA_76
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I request to reschedule my citizenship ceremony?,You may contact us via the enquiry form on the request to reschedule your citizenship ceremony.,ICA_77
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I have submitted my SG Arrival Card (SGAC) with health declaration? How can I retrieve my submitted SGAC with health declaration if I did not print the acknowledgement?,"Upon successful submission of the SG Arrival Card (SGAC), an acknowledgement email, which contains information on your arrival declarations will be sent to the email address provided in your SGAC submission. Foreign visitors will be able to find the Disembarkation/Embarkation (DE) number in the acknowledgement emails.Travellers who had submitted the SGAC at ICA e-Service will be able to download a PDF copy of their declarations after submission.Please be informed that the acknowledgement email would suffice. You can refer to the email spam/junk folder if you are unable to find the acknowledgement email in your email inbox.Upon arrival in Singapore, please show the acknowledgement email on your mobile device or a printout copy to the ICA officers.",ICA_78
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the responsibilities of a Local Contact if a visa applicant breached the law in Singapore?,The Local Contact may be called upon for interview to assist in investigation if the foreigner is found to have breached the law in Singapore.,ICA_79
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can Dependant's Pass (DP) holders study in Singapore?,"If you hold a valid Long-Term Visit Pass (LTVP), Dependant's Pass (DP) or Immigration Exemption Order (IEO), you are not required to obtain a Student's Pass to pursue full-time, non-religious related studies in Singapore. You may enrol in any full-time, non-religious course within the duration of your existing pass.If you hold a valid LTVP or DP and wish to study in an approved religious school/madrasah, you will still need to obtain a Student’s Pass. Holders of a valid IEO are exempted from this requirement.",ICA_80
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I submit the SG Arrival Card for multiple trips under 'Group Submission'?,The 'Group Submission' is meant for a group of persons who are travelling to Singapore together for one trip.,ICA_81
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will my PR status be revoked if I divorce my spouse who sponsored my Singapore Permanent Residence (PR) application?,"Any cancellation of PR must be done in accordance with the provisions of the Immigration Act (Chapter 133) or the Regulations thereunder. While your PR may be sponsored by your spouse, your renewal of REP will be assessed on your own merits if you are divorced or under-going divorce.",ICA_82
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I need to travel urgently but I do not have a valid passport?,"Singapore citizens who require your passport urgently may approach our service ambassadors at Level 1, ICA Services Centre during our operating hours. Please bring along the following documents:For yourself –• IC;• Current passport (if valid at the point of passport application)• Evidence of urgent travel need (hotel reservations, flight tickets, travel itinerary etc); and• Recent passport-sized photo (taken within 3 months).For your child (aged below 16) –• Child's original birth certificate;• IC of the parent who consented to the child's passport application;• Child's current passport (if valid at the point of passport application)• Evidence of urgent travel need(hotel reservations, flight tickets, travel itinerary etc); and• Recent passport-sized photo (taken within 3 months).Your request will be assessed by ICA and the waiting time is expected to be three hours or longer.",ICA_83
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I apply for a Long-Term Visit Pass (LTVP) and Singapore Permanent Residence (PR) concurrently?,Both LTVP and PR may be applied concurrently.,ICA_84
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What will happen if a traveller or his/her travel companion submits wrong passport information while generating the QR code?,"It is crucial for travellers to verify and confirm the accuracy of the details included in the QR code. Failure to do so may lead to inconvenience when they undergo immigration clearance at Singapore Land checkpoints.If you need to correct any inaccuracies in the information you have provided, you may edit the details through navigating to the 'edit' option under your profile.",ICA_85
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I have to cancel my Dependant's pass before Student's Pass is issued?,"Upon issuance of a Student's pass, your Dependant's Pass will be automatically cancelled.",ICA_86
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check the status of my application for extension of stay?,"Your application for the extension of your Visit Pass will be processed within five working days (excluding Public Holidays and weekends). Some applications may take longer to process.You can check the status of your application online via the 'Enquire Application Status' function in the e-Service by keying in your travel document number and DE number (found in the SG Arrival Card acknowledgement), or your travel document number and expiry date.",ICA_87
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why did I get a 3-month extension for my current LTVP?,Long-Term Visit Pass (LTVP) renewal applicants who are eligible for the LTVP extension will receive an email notification to inform you on the 3-month extension for your current LTVP. This is an interim arrangement while we process your LTVP renewal application. We will inform you the outcome of your renewal application via email.,ICA_88
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to update my new passport details if the registered passport for automated clearance has expired?,For Singapore Passport HoldersYou do not need to update your new passport information separately every time you renew your passportFor Non-Singapore Passport HoldersYou will need to update your new passport details with the relevant centres:For Singapore permanent residents (via ICA e-Service on REP Renew/Transfer)For Long-Term Pass holders registered with ICATravel Document update for Long-Term Visit Pass holdersTravel Document update for Student's Pass holdersMinistry of Manpower (MOM) if you are Employment/Dependant's Pass holders (via MOM website).The service is free-of-charge.,ICA_89
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When do I need to report a change of address on my IC?,IC holders are required to report a change of address within 28 days of moving to the new address.,ICA_90
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the average processing time for an application to renew or transfer Re-Entry Permit (REP) submitted online?,The general processing time is within one week for REP renewal and within three working days for REP transfer applications submitted online. Please note that the processing time excludes the day of submission and some applications may take longer to process.,ICA_91
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between visa and visit pass?,A valid Singapore visa is not an immigration pass. A valid entry visa is a pre-entry requirement that you must apply for before travelling to seek entry into Singapore if you hold a travel document issued by one of the following countries/places listed on ICA website.Possessing a valid visa does not guarantee entry into Singapore. You will have to satisfy the basic entry requirements (https://www.ica.gov.sg/enter-transit-depart/entering-singapore) before being considered for entry into Singapore.The grant of a visit pass is determined by the ICA officers at the point of entry. The period of stay granted is shown on the visit pass endorsement given on the passport or the electronic Visit Pass (e-Pass) issued to you through email. You can visit the e-Pass portal or use the Visit Pass Validity Tool to check the expiry of your e-Pass or visit pass. Please note that the period of stay is not tied to the validity of your entry visa.You may refer to ICA website for more information should you require to extend your visit pass.,ICA_92
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do after my Singapore Permanent Residence (PR) application is approved?,"Once your PR application is approved, ICA will issue you with an In-Principle Approval (IPA) letter containing administrative details/conditions.Singapore PR applicants and sponsor who have received the PR IPA letter must be present in person at ICA ICA Services Centre to complete Singapore PR formalities.Please ensure that all requirements as stated in the IPA letter are duly completed and the relevant documents/ forms are submitted on the appointment day for ICA to process the formalities accordingly.",ICA_93
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I am prompted with an error message when submitting the SG Arrival Card?,"For more information on the SG Arrival Card e-Service, please refer to our Frequently Asked Questions (FAQs) and video guide.You may also submit an enquiry with a screenshot of the error message (if available) for further clarification on your SGAC submission. Do indicate whether you are using the web service or MyICA Mobile App for the error encountered when submitting the SG Arrival Card application.",ICA_94
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I report the loss of a physical Long-Term Visit Pass card?,"With effect from 27 Feb 2023, ICA has ceased the issuance of Long-Term Visit Pass (LTVP) physical cards.For replacement of LTVP due to loss/damage, there is no need to report to ICA as no physical LTVP card will be issued for the replacement.You may use the digital LTVP in your Singpass app for verification of your status.Only pass holders who are unable to apply for Singpass (e.g. LTVP holders under 15 years old), may report to ICA Services Centre to seek a digital replacement of their lost/damaged LTVP card.",ICA_95
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should the traveller do when his/her QR code is expiring?,"When the traveller accesses the QR code via the MyICA mobile app and their passports is still valid, the QR code's validity will be automatically extended. Hence, no further actions are required for these group of travellers.The QR code will be invalid for use once the passport has expired. MyICA mobile app will prompt users that their passport has expired or is expiring (i.e., passport with less than six months' validity).After travellers have received a new passport, they can update their or others' profile information in MyICA mobile app. This includes making changes to details such as the new passport number and passport expiry date.",ICA_96
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"During the passport application, I had selected Singapore as my collection centre. How do I change the collection venue to an overseas mission subsequently?",Please contact us via the enquiry form for assistance.,ICA_97
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What happens if travellers do not have mobile data to access the QR Code in MyICA mobile app?,"The QR code generation works in offline mode.Travellers can still create and retrieve the QR code for self-scanning at the immigration counters, even if travellers do not have mobile data.For a smooth journey, travellers are advised to generate their individual or group QR code before their arrival at Singapore land checkpoints.",ICA_98
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is it necessary for all arriving travellers to submit SG Arrival Card with health declaration?,"The electronic health declaration is in place for purposes of disease control, specifically to guard against importing diseases of concern, to protect the health of Singapore residents. Those who make false declarations may be prosecuted under the Infectious Diseases Act.",ICA_99
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can travellers update the members in the group QR code for different trips?,"The MyICA mobile app can store multiple group QR codes with different group members. Travellers can edit the members in a group by adding or removing the member profile and regenerating the QR code even in offline mode (i.e., without mobile data). Travellers have the option to customise group names (e.g., 'Family', or 'Friends') to better fit their travel requirements.",ICA_100
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Does my child need to be a Permanent Resident (PR) before applying for Singapore citizenship?,Your child may apply Singapore Citizenship without the need to be a Permanent Resident.,ICA_101
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I renew my Student's Pass before pass expiry?,You must be accepted for admission into a full-time course by a recognised education institution in Singapore to apply for renewal of your Student's Pass. You may renew your Student's Pass online using the e-Service.,ICA_102
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I request for a Long-Term Visit Pass (LTVP) physical card after 27 Feb 2023?,ICA had ceased the issuance of Long-Term Visit Pass (LTVP) physical cards from 27 Feb 2023. LTVP will henceforth be issued in digital format only.,ICA_103
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"Are travellers required to bring their passport along when travelling to Malaysia, given that they can now use a QR code for immigration clearance?","The QR code can only be used for immigration clearance at Singapore land checkpoints via car, motorcycle, lorry and bus.Travellers are reminded to bring their passports when travelling overseas, as it remains the official travel document for identification during overseas travel.",ICA_104
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why am I unable to book an appointment to collect my passport at ICA Services Centre?,"If you are eligible for collection at SingPost, you will only be offered this option and will not be able to book an appointment at ICA Services Centre.",ICA_105
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I collect my Singapore citizenship certificate?,You will be required to attend the citizenship ceremony to collect your original Singapore citizenship certificate. More details of the citizenship ceremony would be sent to you via email once the details are finalised.,ICA_106
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the processing time for visa application?,"The processing time is within three (3) working days, excluding the day of submission. Some applications may take longer to process, especially during peak periods.You can use the Enquire Application Status function to check on the progress of your application.",ICA_107
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check if a person is a Singapore Permanent Resident (PR)?,You may check the validity of the Re-entry Permit (REP) held by the person alongside a valid Identity Card (IC) or Digital IC (if available).,ICA_108
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I access the e-Service to reprint my Re-Entry Permit (REP)?,"You can access the ""Print REP"" function on the e-Service to reprint your Re-Entry Permit (REP). There is no charge for the reprint of a REP.",ICA_109
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the documents required for passport collection?,"Please bring along the following documents:For yourself –• IC;• Current passport (if valid at the point of application).For your child (aged below 16 at the point of application) –• Child's original birth certificate;• IC of the parent who consented to the child's passport application;• Child's current passport (if valid at the point of application).If the consenting parent is unable to accompany the child for the collection, another person may do so on his/her behalf with the following additional documents (for Collection at ICA Services Centre only):• Signed authorisation letter by consenting parent, which includes names and IC numbers of both parties as well as name and birth certification number of child;• IC of the authorised person",ICA_110
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is required to maintain Permanent Residence (PR) status?,A Singapore permanent resident (SPR) who wishes to leave Singapore must obtain a Re-Entry Permit (REP) to enable him/her to return to Singapore as a SPR.  A SPR who remains outside Singapore without a valid REP will lose his/her PR status.,ICA_111
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I have booked an appointment to collect my passport. Can I change my existing appointment?,You may make changes at least 3 working days before your existing appointment. Log in to ICA e-Service to change your existing appointment.,ICA_112
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,My trip to Singapore is cancelled. How do I withdraw the submitted SG Arrival Card (Individual/Group) for the cancelled trip?,"You do not need to withdraw or void the SGAC submission if you are cancelling your trip.If you are planning for a new trip to Singapore, you are required to submit a new SG Arrival Card.If you are using MyICA mobile app, you can delete your record by selecting the record that you wish to delete in 'Group Submission'. Please note that the 'delete' function in the mobile application is meant for travellers to clear their records:i) after their trip is completed orii) before the submission of their trip informationRecords that are deleted would not result in the retraction of records that have been submitted to ICA.",ICA_113
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I select for SG Arrival Card (SGAC) if I have an In-Principle Approval (IPA) issued by MOM or ICA?, A holder of an In-Principle Approval (IPA) issued by ICA/MOM will need to submit the arrival information and the health declaration as a foreign visitor via the SG Arrival Card e-Service.,ICA_114
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I know when my citizenship ceremony will be held?," Typically, the citizenship ceremony will be held three to six months after you have registered as a Singapore citizen. You will be provided with further details via email closer to the date of the citizenship ceremony.",ICA_115
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I update my new passport details with ICA if I am a Long-Term Visit Pass (LTVP) holder?,You can report change in passport particulars via the e-Service. The LTVP holder will be required to upload an image of the new passport biodata page at the e-Service.You can refer to ICA website on Change of Passport Particulars or Residential Address for LTVP holders for further information.,ICA_116
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Does the Singapore Permanent Residence (PR) status expires?,"The Singapore PR status will not expire. However, a valid Re-Entry Permit (REP) is needed each time a Singapore PR travels abroad. The REP allows you to retain your Singapore PR status while you are outside of Singapore. If you leave Singapore or remain overseas without a valid REP, you will lose your Singapore PR status. You must login to ICA e-Service using your Singpass to renew your REP.",ICA_117
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Does the date of arrival to Singapore in the SG Arrival Card (SGAC) or entry date refers to date of embarkation from last city/port?,"The ""Date of Arrival to Singapore"" in the SG Arrival Card refers to the expected arrival date or entry date to Singapore.",ICA_118
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Are there issues if I did not submit the SG Arrival Card (SGAC) before arriving to Singapore?," Travellers are strongly encouraged to submit their SG Arrival Card before arriving in Singapore, as those who have not done so will be required to submit on arrival before they can proceed for immigration clearance. This will delay their immigration clearance unnecessarily.",ICA_119
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is my Long-Term Visit Pass (LTVP) application pending still after six weeks?,"All applications for LTVP applications are carefully considered and reviewed by ICA.The LTVP applications will be processed within six weeks* if all the required documents are submitted. Some applications may take more than six weeks to process. We seek your patience while we consider your application.*For spouse of Singapore citizen who did not submit a Pre-Marriage LTVP Assessment (PMLA), the LTVP application will be processed within six months.You will be informed of the outcome via email. Meanwhile, you or your local sponsor may check the status of your LTVP application through the e-Service.New or repeated applications, for the same person(s), will not be accepted while the current application is still in process.",ICA_120
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between applying for an entry visa as an Individual User or Business User?,"You can apply for visa as Individual User if you are applying for individuals/families for the purpose of social visit. Singapore registered business entity applying for visa applicants for the purpose of business visit should apply for visa as Business User. In addition, the local contact who submits the visa application must be either a Singapore citizen or a Singapore permanent resident who is at least 21 years old with a Singpass account.",ICA_121
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I obtain the departure endorsement to prove that I left Singapore?,"ICA no longer issues departure endorsements. You may use proxy documents, such as boarding passes as indicators of your exit record.",ICA_122
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can Long-Term Pass Holders still travel with a passport which is expiring in 6 months' time or less?,"Generally, as long as long-term passes (i.e. Student's Pass, Long Term Visit Pass, Work Permit, Employment Pass and Dependant’s Pass, etc.) are valid, the pass holders are able to use their current valid passport upon seeking arrival and departure immigration clearance at the Singapore checkpoints.However, they are advised to be mindful of the immigration requirements of any country they wish to depart, visit or place of return when travelling on a passport that is less than six months valid before embarking on their journey. Where applicable, they should also check with the airline to ensure that they are allowed to board the plane as airlines have the prerogative to issue boarding passes to their passengers.As Singapore’s border measures and entry requirements will evolve as the global situation changes, please visit the MOH website and ICA website for the latest updates on travel and health control measures.It is important for a long-term pass holder to renew his/her foreign passport if it is expiring. Ensuring that a passport remains valid will allow ICA to determine his/her foreign citizenship.For all matters relating to foreign passport, please approach the respective Embassy/Consulate/Overseas Mission in Singapore.Once a new passport is obtained, a long-term pass holder will need to update his/her new passport details with the relevant issuing authority accordingly.ICA-issued Long Term Visit Pass (LTVP) holders are required to update his/her new passport details with ICA accordingly once he/she has been issued with a new passport.",ICA_123
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Who is required to be present during my child's Singapore citizenship registration?,Children age 14 years old and below need not attend the citizenship registration at ICA Services Centre. Their citizenship registration will be completed in absentia by their sponsoring parent on the appointment date. Children age 15 years and above are required to be present accompanied by the main sponsor.,ICA_124
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I extend my Short-Term Visit Pass (STVP) or stay in Singapore?,All short-term visit pass (STVP) extension applications must be submitted online via the e-Service. Walk-in applications will not be accepted. You are advised to submit your application when your STVP has a remaining validity of 14 days or less. Your application will be processed within five working days (excluding Public Holidays and weekends). Some applications may take longer to process.Do note that all applications will be assessed holistically and are subjected to approval.,ICA_125
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I apply for Singapore Permanent Residence (PR) and what are the eligibility criteria for PR application?,You may refer to the ICA website for more information on the eligibility criteria for PR application.,ICA_126
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will I lose my Singapore citizenship if I live overseas?,"Under Article 135(1)(b) and 135(1)(c) of the Singapore Constitution, a Singapore citizen who has been away from Singapore for a continuous period of 10 years or more without a valid Singapore passport may be deprived of his Singapore citizenship.   You are advised to have a valid Singapore travel document if you wish to remain outside of Singapore for more than 10 years.",ICA_127
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I update my information if there are changes to the submitted details on SG Arrival Card (SGAC)?,"You can update your arrival information in the SG Arrrival Card e-service via 'Update a Submission', provided the record has not expired. Please note that the arrival information you have submitted for each trip will expire:-i) after the date of the arrival; orii) after you have made your trip, whichever is earlier.If you are using MyICA Mobile App, you can update your arrival information, provided the record has not expired, by navigating to your trip record and select the 'Edit' button to make the changes. You can tap on the 'Submit' button after making the amendments.",ICA_128
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I appeal if my Singapore Permanent Residence (PR) application is rejected or unsuccessful?,You may consider submitting a fresh application for permanent residence online if there are changes to your circumstances.,ICA_129
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I renew my Re-Entry Permit (REP) if I am residing/working overseas?,"Applicants with valid Singpass account can submit your applications for REP facilities using ICA e-Service while overseas.If you do not have a Singpass account, you can submit your application through our Singapore Missions overseas. Please note that overseas application must be submitted at least two months before the expiry of the current REP.",ICA_130
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How soon can a Singapore PR apply for Singapore citizenship after being granted Singapore PR status?,Singapore Permanent Residents (PR) are eligible to apply for Singapore citizenship two years after being granted Singapore PR status.,ICA_131
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"What can I do if I cannot change my address details in the application form for Singapore citizenship, Permanent Residence and/or Long-Term Visit Pass?","The address on the application is your registered address with ICA.Should you wish to update your address, you can do so via the following steps:1. Report the new address via ICA e-Service2. Receive a unique PIN by mail at the new address.3. Enter the PIN via the same e-Service as a way to verify the new address.4. Receive a sticker bearing the new address by mail.5. Affix the sticker to the back of the IC according to the instructions provided.*Note: For LTVP holders, no stickers would be provided.",ICA_132
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check on the visa application status?,"The processing time of a visa application is within three working days (excluding the day of submission). However, some applications may take a longer time to process. You may use the ICA e-Service to enquire application status. Do note that you will require the visa reference number and applicant's travel document number.",ICA_133
+ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I did not receive my electronic Visit Pass (e-Pass) after I enter Singapore?,"Upon granted entry into Singapore, the e-Pass will be automatically issued to foreign visitors via email based on the email address declared in the SG Arrival Card submission. Foreign visitors may also check their email spam/junk folder if they are unable to find the e-Pass in their email inbox.Foreign visitors may also retrieve the e-Pass issued to them via the e-Pass Enquiry Portal. The portal is accessible via the SG Arrival Card e-Service or via the direct URL: https://eservices.ica.gov.sg/sgarrivalcard/epassenquiry.Foreign visitors will need to key in their Disembarkation/Embarkation (DE) Number, or passport details to retrieve their e-Pass. The DE Number is provided to foreign visitors after submitting their SG Arrival Card prior to arrival immigration clearance.You may submit your enquiry should you require further assistance on your DE number or e-Pass retrieval.",ICA_134

medishield_QA.csv

@@ -0,0 +1,30 @@
+path_to_store,knowledge_base_identifier,creation_timestamp,question,answer,identifier
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"How much additional MediSave top-up do older Pioneer Generation seniors with serious pre-existing conditions receive annually between 2021 and 2025, and what can it be used for?","Older Pioneer Generation seniors with serious pre-existing conditions receive additional MediSave top-ups of $50 to $200 annually from 2021 to 2025, which can be used to pay MediShield Life premiums.",medishield_0
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"How much is the co-insurance for the first $5,000 claimable amount if the deductible is $2,000?","The co-insurance for the first $5,000 claimable amount is $300, calculated as 10% of the remaining $3,000 beyond the $2,000 deductible.",medishield_1
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What entity is responsible for administering the MediShield Life Scheme under the provisions of the MediShield Life Scheme Act 2015?,The Central Provident Fund (CPF) Board administers the MediShield Life Scheme under the provisions of the MediShield Life Scheme Act 2015.,medishield_2
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the pro-ration factor for permanent residents for subsidised treatments for Continuation of Autologous Bone Marrow Transplant for Multiple Myeloma?,67%,medishield_3
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"What is the highest premium increase one would experience by the end of the third year in the next review cycle, compared to premiums in 2024?",35%,medishield_4
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What happens if there is insufficient balance in a MediSave Account to pay for MediShield premiums?,The individual or payer will be informed to top up MediSave or arrange for a family member to help pay the premiums.,medishield_5
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What percentage of the incurred bill is used to compute the MediShield Life claim for daily ward and treatment charges?,27%,medishield_6
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the slogan of Singapore's MediShield program that emphasizes the program's goal of enhanced coverage?,"Better Protection, For All, For Life.",medishield_7
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"For Mr. A's 1st hospitalisation in the policy year 1 Apr 2026 – 31 Mar 2027, what is the claimable amount and does it exceed the deductible?","The claimable amount is $1,000 and it is less than the deductible of $2,000, so there is no payout from MediShield Life.",medishield_8
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,For how many years is Phased Support provided to all Singapore Citizens and Permanent Residents?,Two years.,medishield_9
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"What is the subsidy reduction rate for Singapore residents living in residences with an Annual Value between $21,001 and $31,000?","Residents in residences with an Annual Value between $21,001 and $31,000 will receive 10 percentage points less than the shown subsidy rates.",medishield_10
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What medical expenses related to accidents are included under the MediShield Life Scheme?,Dental work is covered under the MediShield Life Scheme only if required due to accidental injuries.,medishield_11
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,As of which date is the information in the MediShield Life Scheme booklet considered accurate?,The information in the MediShield Life Scheme booklet is correct as of 1 April 2025.,medishield_12
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the relationship between members paying premiums during their working ages under MediShield Life and the benefits they receive?,"Members pay premiums ahead during their working ages under MediShield Life, and in return, they enjoy premium rebates during their older ages.",medishield_13
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the payment method allowed for premiums of additional private insurance coverage when you buy an Integrated Shield Plan (IP)?,You can use MediSave to pay the premium for the additional private insurance coverage component up to the Additional Withdrawal Limits (AWLs).,medishield_14
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,From which date will examples of MediShield Life premiums computation be provided without Phased Support?,1 April 2027,medishield_15
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,Who determines subsidy eligibility for MediShield Life premiums in Singapore without requiring an application?,"Eligibility for MediShield Life premium subsidies is determined using existing information in Government databases, and no application is needed.",medishield_16
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the maximum claim limit per policy year under Medishield in Singapore?,"$200,000",medishield_17
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What percentage of additional premium do individuals with serious pre-existing medical conditions need to pay for MediShield Life for the first 10 years?,30%,medishield_18
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the percentage of additional Merdeka Generation Subsidies provided to seniors aged 76 years and above?,10%,medishield_19
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the annual premium in 2025 for an insured 67-year-old lower-income Merdeka Generation Singapore Citizen after the premium cap?,"$1,326.00 per annum.",medishield_20
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What category of expenses are non-subsidised bills pro-rated for under the Medishield program?,Non-subsidised bills are pro-rated for outpatient cancer treatments and home parenteral nutrition.,medishield_21
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,Where can one find a summary of the key features of the MediShield Life Scheme?,A summary of the key features of the MediShield Life Scheme can be found in the MediShield Life Scheme booklet.,medishield_22
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What is the amount range of the deductible under MediShield Life based on age and ward class?,"The deductible under MediShield Life ranges from $2,000 to $4,500, depending on the claimant's age and choice of ward class.",medishield_23
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"What percentage range do Pioneer Generation Subsidies cover for premiums, and are they influenced by household income or the Annual Value of residences?","Pioneer Generation Subsidies cover 40% to 60% of premiums, and they are not influenced by household income or the Annual Value of residences.",medishield_24
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"What does MediShield Life protect Singapore Citizens and Permanent Residents against, regardless of their age or health condition?","MediShield Life protects Singapore Citizens and Permanent Residents against large healthcare bills for life, regardless of their age or health condition.",medishield_25
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,What kind of authority does the CPF Board have regarding the terms and conditions of the MediShield Life scheme?,The CPF Board may impose and vary the terms and conditions of the MediShield Life scheme as provided for in the legislation.,medishield_26
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,Who is automatically eligible for the Premium Cap and Phased Support provided under MediShield Life?,"All Singapore Citizens and Permanent Residents, regardless of household income and Annual Value of their residences, are automatically eligible.",medishield_27
+medishield_QA.json,medishield,2025-05-06T12:38:53.599722,"What is the eligibility for subsidies under Singapore's Medishield program for residents living in residences with an Annual Value above $31,000?","Residents living in residences with an Annual Value above $31,000 are not eligible to receive subsidies under the Medishield program.",medishield_28