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Update app.py
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app.py
CHANGED
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@@ -2,12 +2,14 @@ import streamlit as st
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from transformers import pipeline, AutoModelForCausalLM, AutoTokenizer
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import torch
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st.set_page_config(
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page_title="Review Assistant",
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page_icon="📝",
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layout="centered"
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)
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st.markdown("""
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<style>
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.main-header {
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@@ -46,6 +48,7 @@ st.markdown("""
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font-weight: bold;
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margin-bottom: 0.5rem;
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}
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.stButton>button {
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background-color: #2563EB;
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color: white;
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@@ -53,10 +56,17 @@ st.markdown("""
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padding: 0.5rem 2rem;
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border-radius: 6px;
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font-weight: 500;
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}
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.stButton>button:hover {
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background-color: #1D4ED8;
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}
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.footer {
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text-align: center;
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color: #9CA3AF;
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@@ -69,12 +79,21 @@ st.markdown("""
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</style>
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""", unsafe_allow_html=True)
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st.markdown("<h1 class='main-header'>Smart Review Analysis Assistant</h1>", unsafe_allow_html=True)
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st.markdown("<p class='sub-header'>Topic Recognition, Sentiment Analysis, and Auto Reply in One Click</p>", unsafe_allow_html=True)
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#
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@st.cache_resource
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def load_pipelines():
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# Topic Classification Model (Zero-shot classification)
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topic_labels = [
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"billing", "account access", "customer service", "loans",
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@@ -82,29 +101,33 @@ def load_pipelines():
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"branch service", "transaction delay", "account closure", "information error"
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]
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dtype = torch.float32
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topic_classifier = pipeline(
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"zero-shot-classification",
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model="MoritzLaurer/deberta-v3-base-zeroshot-v1",
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)
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#
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sentiment_classifier = pipeline(
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"sentiment-analysis",
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model="cardiffnlp/twitter-roberta-base-sentiment-latest",
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)
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#
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model_name = "Leo66277/finetuned-tinyllama-customer-replies"
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tokenizer = AutoTokenizer.from_pretrained(model_name)
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model = AutoModelForCausalLM.from_pretrained(model_name)
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def generate_reply(text):
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prompt_text = f"Please write a short, polite English customer service reply to the following customer comment:\n{text}"
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inputs = tokenizer(prompt_text, return_tensors="pt", truncation=True, max_length=512)
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with torch.no_grad():
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gen_ids = model.generate(
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inputs.input_ids,
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@@ -115,47 +138,65 @@ def load_pipelines():
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early_stopping=True
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)
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reply = tokenizer.decode(gen_ids[0][inputs.input_ids.shape[1]:], skip_special_tokens=True).strip()
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reply = reply.strip('"').replace('\n', ' ').replace(' ', ' ')
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return reply
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return topic_classifier, sentiment_classifier, generate_reply, topic_labels
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-
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st.markdown("### Enter a review for instant analysis")
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example_review = "The people at the call center are inexperienced and lack proper training. I had to call multiple times to resolve a simple issue."
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user_review = st.text_area(
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"Please enter or paste a review below:",
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value=example_review,
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height=120
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)
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if not user_review.strip():
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st.warning("Please enter a valid review!")
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else:
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with st.spinner("Analyzing your review..."):
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if "topic_pipe" not in st.session_state:
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st.session_state.topic_pipe, st.session_state.sentiment_pipe, st.session_state.reply_generator, st.session_state.topic_labels = load_pipelines()
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#
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topic_result = st.session_state.topic_pipe(user_review, st.session_state.topic_labels, multi_label=False)
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topic = topic_result['labels'][0]
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#
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sentiment_result = st.session_state.sentiment_pipe(user_review)
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sentiment = sentiment_result[0]['label']
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#
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reply_text = st.session_state.reply_generator(user_review)
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col1, col2 = st.columns(2)
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with col1:
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st.markdown(f"<div class='result-card topic-card'><p class='result-label'>Topic:</p>{topic}</div>", unsafe_allow_html=True)
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with col2:
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st.markdown(f"<div class='result-card sentiment-card'><p class='result-label'>Sentiment:</p>{sentiment}</div>", unsafe_allow_html=True)
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st.markdown(f"<div class='result-card reply-card'><p class='result-label'>Auto-reply Suggestion:</p>{reply_text}</div>", unsafe_allow_html=True)
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-
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from transformers import pipeline, AutoModelForCausalLM, AutoTokenizer
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import torch
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# Set page configuration
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st.set_page_config(
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page_title="Review Assistant",
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page_icon="📝",
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layout="centered"
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)
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# Custom page styling with CSS
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st.markdown("""
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<style>
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.main-header {
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font-weight: bold;
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margin-bottom: 0.5rem;
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}
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/* Updated button styling with icon */
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.stButton>button {
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background-color: #2563EB;
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color: white;
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padding: 0.5rem 2rem;
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border-radius: 6px;
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font-weight: 500;
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display: inline-flex;
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align-items: center;
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justify-content: center;
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}
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.stButton>button:hover {
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background-color: #1D4ED8;
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}
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/* Button icon styling */
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.button-icon {
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margin-right: 8px;
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}
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.footer {
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text-align: center;
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color: #9CA3AF;
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</style>
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""", unsafe_allow_html=True)
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# Main page header
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st.markdown("<h1 class='main-header'>Smart Review Analysis Assistant</h1>", unsafe_allow_html=True)
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st.markdown("<p class='sub-header'>Topic Recognition, Sentiment Analysis, and Auto Reply in One Click</p>", unsafe_allow_html=True)
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# Function to load ML pipelines - cached to avoid reloading
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@st.cache_resource
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def load_pipelines():
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"""
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Load all three machine learning pipelines:
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1. Topic classifier using zero-shot classification
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2. Sentiment analysis model
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3. Reply generator for customer service responses
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Returns the models and topic labels for use in the app
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"""
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# Topic Classification Model (Zero-shot classification)
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topic_labels = [
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"billing", "account access", "customer service", "loans",
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"branch service", "transaction delay", "account closure", "information error"
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]
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# Use float32 for better CPU compatibility
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dtype = torch.float32
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# Load topic classification model
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topic_classifier = pipeline(
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"zero-shot-classification",
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model="MoritzLaurer/deberta-v3-base-zeroshot-v1",
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)
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# Load sentiment analysis model
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sentiment_classifier = pipeline(
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"sentiment-analysis",
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model="cardiffnlp/twitter-roberta-base-sentiment-latest",
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)
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# Load reply generation model
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model_name = "Leo66277/finetuned-tinyllama-customer-replies"
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tokenizer = AutoTokenizer.from_pretrained(model_name)
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model = AutoModelForCausalLM.from_pretrained(model_name)
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# Function to generate customer service replies
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def generate_reply(text):
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"""Generate a customer service reply based on the input text"""
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prompt_text = f"Please write a short, polite English customer service reply to the following customer comment:\n{text}"
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inputs = tokenizer(prompt_text, return_tensors="pt", truncation=True, max_length=512)
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# Generate response with beam search for better quality
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with torch.no_grad():
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gen_ids = model.generate(
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inputs.input_ids,
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early_stopping=True
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)
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# Clean up generated text
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reply = tokenizer.decode(gen_ids[0][inputs.input_ids.shape[1]:], skip_special_tokens=True).strip()
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reply = reply.strip('"').replace('\n', ' ').replace(' ', ' ')
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return reply
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return topic_classifier, sentiment_classifier, generate_reply, topic_labels
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# Page layout and user input section
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st.markdown("### Enter a review for instant analysis")
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# Updated example review as requested
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example_review = "BOA states on their website that holds are 2-7 days. I made a deposit, and the receipt states funds would be available in 2 days. Now, 13 days later, I am still waiting on my funds, and BOA can't give me a straight answer."
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# Text input area for user reviews
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user_review = st.text_area(
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"Please enter or paste a review below:",
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value=example_review,
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height=120
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)
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# Custom button with icon
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analyze_button = st.markdown("""
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<button class="stButton primaryButton">
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<span class="button-icon">📊</span> Analyze
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</button>
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""", unsafe_allow_html=True)
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# Check if button is clicked (using the regular button for functionality)
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if st.button("Analyze", key="hidden_button", help="Click to analyze the review"):
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if not user_review.strip():
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# Validation check
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st.warning("Please enter a valid review!")
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else:
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# Show loading spinner during analysis
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with st.spinner("Analyzing your review..."):
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# Load models if not already loaded
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if "topic_pipe" not in st.session_state:
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st.session_state.topic_pipe, st.session_state.sentiment_pipe, st.session_state.reply_generator, st.session_state.topic_labels = load_pipelines()
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# Perform topic classification
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topic_result = st.session_state.topic_pipe(user_review, st.session_state.topic_labels, multi_label=False)
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topic = topic_result['labels'][0]
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# Perform sentiment analysis
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sentiment_result = st.session_state.sentiment_pipe(user_review)
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sentiment = sentiment_result[0]['label']
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# Generate auto-reply
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reply_text = st.session_state.reply_generator(user_review)
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# Display results in a two-column layout
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col1, col2 = st.columns(2)
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with col1:
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st.markdown(f"<div class='result-card topic-card'><p class='result-label'>Topic:</p>{topic}</div>", unsafe_allow_html=True)
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with col2:
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st.markdown(f"<div class='result-card sentiment-card'><p class='result-label'>Sentiment:</p>{sentiment}</div>", unsafe_allow_html=True)
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# Display auto-reply suggestion
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st.markdown(f"<div class='result-card reply-card'><p class='result-label'>Auto-reply Suggestion:</p>{reply_text}</div>", unsafe_allow_html=True)
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# Page footer
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st.markdown("<div class='footer'>© 2025 Review AI Assistant</div>", unsafe_allow_html=True)
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