Update app.py

app.py

@@ -1,5 +1,8 @@
 import gradio as gr
-from typing import List, Dict, Optional, Set, Callable, Any
+from typing import List, Dict, Set, Callable, Any
+import json
+import uuid
+from pathlib import Path
 
 # Azure AI Agents SDK (API key auth)
 from azure.core.credentials import AzureKeyCredential
@@ -11,16 +14,36 @@ from azure.ai.agents.models import (
     MessageRole,
 )
 
-from user_functions import user_functions  # your callable tool(s)
+# ---------- Inline custom function(s) so no separate user_functions.py is needed ----------
 
+def submit_support_ticket(email_address: str, description: str) -> str:
+    """
+    Generates a ticket number and saves a support ticket as a text file
+    in the current app directory. Returns a small JSON message string.
+    """
+    script_dir = Path(__file__).parent
+    ticket_number = str(uuid.uuid4()).replace("-", "")[:6]
+    file_name = f"ticket-{ticket_number}.txt"
+    file_path = script_dir / file_name
+
+    text = (
+        f"Support ticket: {ticket_number}\n"
+        f"Submitted by: {email_address}\n"
+        f"Description:\n{description}\n"
+    )
+    file_path.write_text(text, encoding="utf-8")
+
+    message_json = json.dumps({
+        "message": f"Support ticket {ticket_number} submitted. The ticket file is saved as {file_name}"
+    })
+    return message_json
+
+# Define the callable tool set
+user_functions: Set[Callable[..., Any]] = { submit_support_ticket }
 
 # ---------- Core Agent Helpers ----------
 
-def init_agent(
-    endpoint: str,
-    api_key: str,
-    model_deployment: str,
-) -> dict:
+def init_agent(endpoint: str, api_key: str, model_deployment: str) -> dict:
     """
     Initialize an Azure AI Agent with a custom FunctionTool.
     Returns a session dict containing client, agent_id, thread_id, etc.
@@ -37,7 +60,6 @@ def init_agent(
     functions_tool = FunctionTool(user_functions)
     toolset = ToolSet()
     toolset.add(functions_tool)
-
     client.enable_auto_function_calls(toolset)
 
     # Create the agent