Duplicate from huggingface/call-sentiment-demo

Co-authored-by: Kunal Tangri <[email protected]>

.gitattributes

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+*.7z filter=lfs diff=lfs merge=lfs -text
+*.arrow filter=lfs diff=lfs merge=lfs -text
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+*.parquet filter=lfs diff=lfs merge=lfs -text
+*.pb filter=lfs diff=lfs merge=lfs -text
+*.pt filter=lfs diff=lfs merge=lfs -text
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+*.zstandard filter=lfs diff=lfs merge=lfs -text
+*tfevents* filter=lfs diff=lfs merge=lfs -text
+example_audio.wav filter=lfs diff=lfs merge=lfs -text
+short-take-1.wav filter=lfs diff=lfs merge=lfs -text
+Customer_Support_Call.wav filter=lfs diff=lfs merge=lfs -text

Customer_Support_Call.wav

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+version https://git-lfs.github.com/spec/v1
+oid sha256:db6489658bb04f84503531d628a67028de9d754ee0b18cf229f39deec7828001
+size 31497612

README.md

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+---
+title: Call Sentiment Blocks 2
+emoji: 🐠
+colorFrom: blue
+colorTo: green
+sdk: gradio
+sdk_version: 2.9b23
+app_file: app.py
+pinned: false
+duplicated_from: huggingface/call-sentiment-demo
+---
+
+Check out the configuration reference at https://huggingface.co/docs/hub/spaces#reference

app.py

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+import os
+import re
+import functools
+
+import requests
+import pandas as pd
+import plotly.express as px
+
+import torch
+import gradio as gr
+from transformers import pipeline, Wav2Vec2ProcessorWithLM
+from pyannote.audio import Pipeline
+from librosa import load, resample
+from rpunct import RestorePuncts
+
+from utils import split_into_sentences
+
+os.environ["TOKENIZERS_PARALLELISM"] = "false"
+device = 0 if torch.cuda.is_available() else -1
+
+# summarization is done over inference API
+headers = {"Authorization": f"Bearer {os.environ['HF_TOKEN']}"}
+summarization_url = (
+    "https://api-inference.huggingface.co/models/knkarthick/MEETING_SUMMARY"
+)
+
+# There was an error related to Non-english text being detected,
+# so this regular expression gets rid of any weird character.
+# This might be completely unnecessary.
+eng_pattern = r"[^\d\s\w'\.\,\?]"
+
+
+def summarize(diarized, check):
+    """
+    diarized: a list of tuples. Each tuple has a string to be displayed and a label for highlighting.
+        The start/end times are not highlighted [(speaker text, speaker id), (start time/end time, None)]
+    check is a list of speaker ids whose speech will get summarized
+    """
+
+    if len(check) == 0:
+        return ""
+
+    text = ""
+    for d in diarized:
+        if len(check) == 2 and d[1] is not None:
+            text += f"\n{d[1]}: {d[0]}"
+        elif d[1] in check:
+            text += f"\n{d[0]}"
+
+    # inner function cached because outer function cannot be cached
+    @functools.lru_cache(maxsize=128)
+    def call_summarize_api(text):
+        payload = {
+            "inputs": text,
+            "options": {
+                "use_gpu": False,
+                "wait_for_model": True,
+            },
+        }
+        response = requests.post(summarization_url, headers=headers, json=payload)
+        return response.json()[0]["summary_text"]
+
+    return call_summarize_api(text)
+
+
+# Audio components
+asr_model = "patrickvonplaten/wav2vec2-base-960h-4-gram"
+processor = Wav2Vec2ProcessorWithLM.from_pretrained(asr_model)
+asr = pipeline(
+    "automatic-speech-recognition",
+    model=asr_model,
+    tokenizer=processor.tokenizer,
+    feature_extractor=processor.feature_extractor,
+    decoder=processor.decoder,
+    device=device,
+)
+speaker_segmentation = Pipeline.from_pretrained("pyannote/speaker-segmentation")
+rpunct = RestorePuncts()
+
+# Text components
+emotion_pipeline = pipeline(
+    "text-classification",
+    model="bhadresh-savani/distilbert-base-uncased-emotion",
+    device=device,
+)
+
+EXAMPLES = [["example_audio.wav"], ["Customer_Support_Call.wav"]]
+
+# display if the sentiment value is above these thresholds
+thresholds = {
+    "joy": 0.99,
+    "anger": 0.95,
+    "surprise": 0.95,
+    "sadness": 0.98,
+    "fear": 0.95,
+    "love": 0.99,
+}
+
+
+def speech_to_text(speech):
+    speaker_output = speaker_segmentation(speech)
+    speech, sampling_rate = load(speech)
+    if sampling_rate != 16000:
+        speech = resample(speech, sampling_rate, 16000)
+    text = asr(speech, return_timestamps="word")
+    chunks = text["chunks"]
+
+    diarized_output = []
+    i = 0
+    speaker_counter = 0
+
+    # New iteration every time the speaker changes
+    for turn, _, _ in speaker_output.itertracks(yield_label=True):
+
+        speaker = "Customer" if speaker_counter % 2 == 0 else "Support"
+        diarized = ""
+        while i < len(chunks) and chunks[i]["timestamp"][1] <= turn.end:
+            diarized += chunks[i]["text"].lower() + " "
+            i += 1
+
+        if diarized != "":
+            diarized = rpunct.punctuate(re.sub(eng_pattern, "", diarized), lang="en")
+
+            diarized_output.extend(
+                [
+                    (diarized, speaker),
+                    ("from {:.2f}-{:.2f}".format(turn.start, turn.end), None),
+                ]
+            )
+
+            speaker_counter += 1
+
+    return diarized_output
+
+
+def sentiment(diarized):
+    """
+    diarized: a list of tuples. Each tuple has a string to be displayed and a label for highlighting.
+        The start/end times are not highlighted [(speaker text, speaker id), (start time/end time, None)]
+
+    This function gets the customer's sentiment and returns a list for highlighted text as well
+    as a plot of sentiment over time.
+    """
+
+    customer_sentiments = []
+
+    to_plot = []
+    plot_sentences = []
+
+    # used to set the x range of ticks on the plot
+    x_min = 100
+    x_max = 0
+
+    for i in range(0, len(diarized), 2):
+        speaker_speech, speaker_id = diarized[i]
+        times, _ = diarized[i + 1]
+
+        sentences = split_into_sentences(speaker_speech)
+        start_time, end_time = times[5:].split("-")
+        start_time, end_time = float(start_time), float(end_time)
+        interval_size = (end_time - start_time) / len(sentences)
+
+        if "Customer" in speaker_id:
+
+            outputs = emotion_pipeline(sentences)
+
+            for idx, (o, t) in enumerate(zip(outputs, sentences)):
+                sent = "neutral"
+                if o["score"] > thresholds[o["label"]]:
+                    customer_sentiments.append(
+                        (t + f"({round(idx*interval_size+start_time,1)} s)", o["label"])
+                    )
+                    if o["label"] in {"joy", "love", "surprise"}:
+                        sent = "positive"
+                    elif o["label"] in {"sadness", "anger", "fear"}:
+                        sent = "negative"
+                if sent != "neutral":
+                    to_plot.append((start_time + idx * interval_size, sent))
+                    plot_sentences.append(t)
+
+            if start_time < x_min:
+                x_min = start_time
+            if end_time > x_max:
+                x_max = end_time
+
+    x_min -= 5
+    x_max += 5
+
+    x, y = list(zip(*to_plot))
+
+    plot_df = pd.DataFrame(
+        data={
+            "x": x,
+            "y": y,
+            "sentence": plot_sentences,
+        }
+    )
+
+    fig = px.line(
+        plot_df,
+        x="x",
+        y="y",
+        hover_data={
+            "sentence": True,
+            "x": True,
+            "y": False,
+        },
+        labels={"x": "time (seconds)", "y": "sentiment"},
+        title=f"Customer sentiment over time",
+    )
+
+    fig = fig.update_yaxes(categoryorder="category ascending")
+    fig = fig.update_layout(
+        font=dict(
+            size=18,
+        ),
+        xaxis_range=[x_min, x_max],
+    )
+
+    return customer_sentiments, fig
+
+
+demo = gr.Blocks(enable_queue=True)
+demo.encrypt = False
+
+# for highlighting purposes
+color_map = {
+    "joy": "green",
+    "anger": "red",
+    "surprise": "yellow",
+    "sadness": "blue",
+    "fear": "orange",
+    "love": "purple",
+}
+
+with demo:
+    with gr.Row():
+        with gr.Column():
+            audio = gr.Audio(label="Audio file", type="filepath")
+            with gr.Row():
+                btn = gr.Button("Transcribe")
+            with gr.Row():
+                examples = gr.components.Dataset(
+                    components=[audio], samples=EXAMPLES, type="index"
+                )
+        with gr.Column():
+            gr.Markdown("**Call Transcript:**")
+            diarized = gr.HighlightedText(label="Call Transcript")
+            gr.Markdown("Choose speaker to summarize:")
+            check = gr.CheckboxGroup(
+                choices=["Customer", "Support"], show_label=False, type="value"
+            )
+            summary = gr.Textbox(lines=4)
+            sentiment_btn = gr.Button("Get Customer Sentiment")
+            analyzed = gr.HighlightedText(color_map=color_map)
+            plot = gr.Plot(label="Sentiment over time", type="plotly")
+
+    # when example button is clicked, convert audio file to text and diarize
+    btn.click(
+        speech_to_text,
+        audio,
+        [diarized],
+        status_tracker=gr.StatusTracker(cover_container=True),
+    )
+    # when summarize checkboxes are changed, create summary
+    check.change(summarize, [diarized, check], summary)
+
+    # when sentiment button clicked, display highlighted text and plot
+    sentiment_btn.click(sentiment, [diarized], [analyzed, plot])
+
+    
+    def cache_example(example):
+        processed_examples = audio.preprocess_example(example)
+        diarized_output = speech_to_text(example)
+        return processed_examples, diarized_output
+
+    cache = [cache_example(e[0]) for e in EXAMPLES]
+
+    def load_example(example_id):
+        return cache[example_id]
+
+    examples._click_no_postprocess(
+        load_example, inputs=[examples], outputs=[audio, diarized], queue=False
+    )
+
+    demo.launch(debug=1)

example_audio.wav

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+version https://git-lfs.github.com/spec/v1
+oid sha256:43166418f743e61807c7681944bf344c4720924adb4e5879dfa954dc7ecc82b2
+size 3202638

packages.txt

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+libsndfile1
+ffmpeg

requirements.txt

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+torch
+transformers
+librosa
+pyctcdecode
+pypi-kenlm
+git+https://github.com/ktangri/rpunct.git
+https://github.com/pyannote/pyannote-audio/archive/develop.zip
+requests
+speechbrain
+plotly

short-take-1.wav

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+version https://git-lfs.github.com/spec/v1
+oid sha256:bf15193510fc5a5680fdfdffda6c7cc5b8595bdde3d267b9ef5223e62035a952
+size 20079500

utils.py

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+import re
+alphabets= "([A-Za-z])"
+prefixes = "(Mr|St|Mrs|Ms|Dr)[.]"
+suffixes = "(Inc|Ltd|Jr|Sr|Co)"
+starters = "(Mr|Mrs|Ms|Dr|He\s|She\s|It\s|They\s|Their\s|Our\s|We\s|But\s|However\s|That\s|This\s|Wherever)"
+acronyms = "([A-Z][.][A-Z][.](?:[A-Z][.])?)"
+websites = "[.](com|net|org|io|gov)"
+
+def split_into_sentences(text):
+    text = " " + text + "  "
+    text = text.replace("\n"," ")
+    text = re.sub(prefixes,"\\1<prd>",text)
+    text = re.sub(websites,"<prd>\\1",text)
+    if "Ph.D" in text: text = text.replace("Ph.D.","Ph<prd>D<prd>")
+    text = re.sub("\s" + alphabets + "[.] "," \\1<prd> ",text)
+    text = re.sub(acronyms+" "+starters,"\\1<stop> \\2",text)
+    text = re.sub(alphabets + "[.]" + alphabets + "[.]" + alphabets + "[.]","\\1<prd>\\2<prd>\\3<prd>",text)
+    text = re.sub(alphabets + "[.]" + alphabets + "[.]","\\1<prd>\\2<prd>",text)
+    text = re.sub(" "+suffixes+"[.] "+starters," \\1<stop> \\2",text)
+    text = re.sub(" "+suffixes+"[.]"," \\1<prd>",text)
+    text = re.sub(" " + alphabets + "[.]"," \\1<prd>",text)
+    if "”" in text: text = text.replace(".”","”.")
+    if "\"" in text: text = text.replace(".\"","\".")
+    if "!" in text: text = text.replace("!\"","\"!")
+    if "?" in text: text = text.replace("?\"","\"?")
+    text = text.replace(".",".<stop>")
+    text = text.replace("?","?<stop>")
+    text = text.replace("!","!<stop>")
+    text = text.replace("<prd>",".")
+    sentences = text.split("<stop>")
+    sentences = sentences[:-1]
+    sentences = [s.strip() for s in sentences]
+    return sentences