Update app.py

app.py

@@ -117,15 +117,15 @@ async def ask(request: Request):
         else:
             print("⚠️ No token usage info returned from API")
             
-        except Exception as e:
-            print("❌ OpenAI Error:", e)
-            answer = "Sorry, I'm having trouble answering right now."
-    
-        if answer == "I'm not sure about that. Let me connect you with a human agent.":
-            stop_reply_conversations.add(conversation_id)
-            print(f"🚫 Fallback answer, disabling AI for conversation {conversation_id}")
-    
-        await send_chatwoot_message(conversation_id, answer)
+    except Exception as e:
+        print("❌ OpenAI Error:", e)
+        answer = "Sorry, I'm having trouble answering right now."
+
+    if answer == "I'm not sure about that. Let me connect you with a human agent.":
+        stop_reply_conversations.add(conversation_id)
+        print(f"🚫 Fallback answer, disabling AI for conversation {conversation_id}")
+
+    await send_chatwoot_message(conversation_id, answer)
 
     return {"status": "ok"}