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Updated status on August 16, 2025

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@@ -131,6 +131,7 @@ This demo showcases expertise in AI-driven CX automation, with a focus on call c
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  ## Latest Update
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  **Status Update**: Status Update: Enhanced natural language understanding with 15% better intent recognition with Emoji - May 28, 2025 πŸ“
 
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  - Upgraded knowledge base with automated content updates from external APIs ⏩ - August 15, 2025 πŸ“
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  - Added proactive issue resolution with predictive user query analysis πŸ”— - August 14, 2025 πŸ“
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  - Improved response accuracy by training on 10,000 new user interactions πŸ“š - August 13, 2025 πŸ“
 
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  ## Latest Update
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  **Status Update**: Status Update: Enhanced natural language understanding with 15% better intent recognition with Emoji - May 28, 2025 πŸ“
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+ - Reduced response latency by 30% through caching optimizations - August 16, 2025 πŸ“
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  - Upgraded knowledge base with automated content updates from external APIs ⏩ - August 15, 2025 πŸ“
136
  - Added proactive issue resolution with predictive user query analysis πŸ”— - August 14, 2025 πŸ“
137
  - Improved response accuracy by training on 10,000 new user interactions πŸ“š - August 13, 2025 πŸ“