Update routes/support.py

routes/support.py

@@ -286,7 +286,7 @@ async def respond_ticket(
             ticket = ticket_data[0]
 
     support_id = ticket.get("support_id")
-    ticket_creator_id = ticket.get("user")
+    ticket_creator_id = ticket.get("user_id")  # <- CORRIGIDO AQUI
 
     # 2. Verificar/Atribuir suporte
     if support_id is None:
@@ -319,7 +319,7 @@ async def respond_ticket(
 
     # 3. Espera 1 segundo antes de enviar a mensagem
     await asyncio.sleep(1)
-    
+
     # 3.1. Reabrir ticket se estiver fechado
     if ticket.get("finished", False) is True:
         async with aiohttp.ClientSession() as session: