Update routes/support.py

routes/support.py

@@ -87,7 +87,7 @@ async def get_user_tickets(
             ticket_created = parser.isoparse(ticket["created_at"])
             formatted_ticket_date = ticket_created.strftime("%m/%d/%Y")
 
-            # Buscar a primeira mensagem (ordem crescente)
+            # Buscar a primeira mensagem
             async with session.get(
                 f"{SUPABASE_URL}/rest/v1/messages_tickets?ticket_id=eq.{ticket_id}&order=created_at.asc&limit=1",
                 headers=SUPABASE_ROLE_HEADERS
@@ -106,14 +106,22 @@ async def get_user_tickets(
 
             history = [f"Ticket created on {ticket_created.strftime('%m/%d/%Y, %I:%M %p')}"]
 
-            # Verifica se houve resposta do suporte
-            support_reply = next((m for m in all_messages if m["user"] != user_id), None)
-            if support_reply:
-                assigned_time = format_datetime(support_reply["created_at"])
+            # Histórico de suporte: detectar mudanças de suporte
+            assigned_support_ids = []
+            last_support_id = None
 
-                # Buscar nome do suporte
+            for msg in all_messages:
+                msg_user = msg["user"]
+                if msg_user != user_id:
+                    if msg_user != last_support_id:
+                        # Novo suporte respondendo
+                        last_support_id = msg_user
+                        assigned_support_ids.append((msg_user, msg["created_at"]))
+
+            # Para cada assigned, buscar o nome
+            for support_id, assigned_time in assigned_support_ids:
                 async with session.get(
-                    f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_reply['user']}",
+                    f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
                     headers=SUPABASE_ROLE_HEADERS
                 ) as user_resp:
                     support_name = "Support"
@@ -121,17 +129,36 @@ async def get_user_tickets(
                         user_data = await user_resp.json()
                         if user_data:
                             support_name = user_data[0].get("name", "Support")
+                    history.append(f"Assigned to {support_name} on {format_datetime(assigned_time)}")
 
-                history.append(f"Assigned to {support_name} on {assigned_time}")
-
-            # Última atualização (se não teve resposta de suporte)
-            if not support_reply and all_messages:
+            # Última atualização (se nenhum suporte respondeu)
+            if not assigned_support_ids and all_messages:
                 last_msg_time = format_datetime(all_messages[-1]["created_at"])
                 history.append(f"Last updated on {last_msg_time}")
 
-            ticket_data = dict(ticket)  # cópia do ticket original
+            # Se ticket está fechado, adicionar info
+            if ticket.get("finished"):
+                last_msg = all_messages[-1] if all_messages else None
+                if last_msg:
+                    closed_time = format_datetime(last_msg["created_at"])
+                    history.append(f"Ticket closed on {closed_time}")
+
+            # Enriquecer ticket com dados do suporte
+            ticket_data = dict(ticket)
             ticket_data["formatted_date"] = formatted_ticket_date
 
+            if ticket.get("support_id"):
+                async with session.get(
+                    f"{SUPABASE_URL}/rest/v1/User?id=eq.{ticket['support_id']}",
+                    headers=SUPABASE_ROLE_HEADERS
+                ) as support_resp:
+                    if support_resp.status == 200:
+                        support_data = await support_resp.json()
+                        if support_data:
+                            support_info = support_data[0]
+                            ticket_data["support_name"] = support_info.get("name")
+                            ticket_data["support_email"] = support_info.get("email")
+
             ticket_results.append({
                 "ticket": ticket_data,
                 "first_message": first_message,