Update routes/support.py
Browse files- routes/support.py +78 -18
routes/support.py
CHANGED
@@ -112,12 +112,9 @@ GMAIL_CLIENT_ID = "784687789817-3genmmvps11ip3a6fkbkkd8dm3bstgdc.apps.googleuser
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GMAIL_CLIENT_SECRET = "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"
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GMAIL_REFRESH_TOKEN = "1//04ZOO_chVwlYiCgYIARAAGAQSNwF-L9IrhQO1ij79thk-DTjiMudl_XQshuU5CDTDYtt8rrOTMbz_rL8ECGjNfEN9da6W-mnjhZA"
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class
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body: str
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sender_name: Optional[str] = "Ameddes"
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sender_email: Optional[str] = "[email protected]"
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async def get_gmail_access_token() -> str:
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@@ -141,16 +138,56 @@ def encode_message(raw_message: str) -> str:
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return base64.urlsafe_b64encode(raw_message.encode("utf-8")).decode("utf-8").replace("=", "")
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@router.post("/
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async def
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access_token = await get_gmail_access_token()
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raw_message = f"""To: {
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From: "
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Subject: {
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Content-Type: text/html; charset="UTF-8"
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{payload.
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"""
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encoded_message = encode_message(raw_message)
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@@ -163,10 +200,33 @@ Content-Type: text/html; charset="UTF-8"
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"Content-Type": "application/json"
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},
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json={"raw": encoded_message}
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) as
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if
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error_detail = await
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raise HTTPException(status_code=
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-
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GMAIL_CLIENT_SECRET = "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"
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GMAIL_REFRESH_TOKEN = "1//04ZOO_chVwlYiCgYIARAAGAQSNwF-L9IrhQO1ij79thk-DTjiMudl_XQshuU5CDTDYtt8rrOTMbz_rL8ECGjNfEN9da6W-mnjhZA"
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class TicketResponseRequest(BaseModel):
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ticket_id: int
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content: str
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async def get_gmail_access_token() -> str:
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return base64.urlsafe_b64encode(raw_message.encode("utf-8")).decode("utf-8").replace("=", "")
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@router.post("/ticket/respond")
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async def respond_ticket(
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payload: TicketResponseRequest,
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user_token: str = Header(None, alias="User-key")
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):
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# 1. Verifica o token do remetente (quem está respondendo)
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support_id = await verify_user_token(user_token)
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created_at = datetime.utcnow().isoformat()
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# 2. Busca o ticket
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async with aiohttp.ClientSession() as session:
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async with session.get(
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f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{payload.ticket_id}",
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headers=SUPABASE_ROLE_HEADERS
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) as ticket_resp:
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if ticket_resp.status != 200:
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raise HTTPException(status_code=404, detail="Ticket não encontrado")
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ticket_data = await ticket_resp.json()
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if not ticket_data:
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raise HTTPException(status_code=404, detail="Ticket não existe")
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ticket = ticket_data[0]
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user_id = ticket["user_id"]
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# 3. Pega o e-mail do usuário
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async with aiohttp.ClientSession() as session:
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async with session.get(
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f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
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headers=SUPABASE_ROLE_HEADERS
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) as user_resp:
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if user_resp.status != 200:
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raise HTTPException(status_code=404, detail="Usuário não encontrado")
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user_data = await user_resp.json()
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if not user_data:
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raise HTTPException(status_code=404, detail="Usuário não existe")
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user_email = user_data[0]["email"]
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# 4. Envia o e-mail
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access_token = await get_gmail_access_token()
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subject = f"Suporte ClosetCoach - Caso {payload.ticket_id}"
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raw_message = f"""To: {user_email}
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From: "ClosetCoach Support" <streamify@ameddes.com>
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Subject: {subject}
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Content-Type: text/html; charset="UTF-8"
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{payload.content}
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"""
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encoded_message = encode_message(raw_message)
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"Content-Type": "application/json"
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},
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json={"raw": encoded_message}
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) as gmail_resp:
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if gmail_resp.status != 200:
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error_detail = await gmail_resp.text()
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raise HTTPException(status_code=500, detail=f"Erro ao enviar e-mail: {error_detail}")
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gmail_data = await gmail_resp.json()
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# 5. Salva resposta em messages_tickets
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message_payload = {
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"user": support_id,
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"content": payload.content,
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"created_at": created_at,
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"ticket_id": payload.ticket_id
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}
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async with aiohttp.ClientSession() as session:
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async with session.post(
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f"{SUPABASE_URL}/rest/v1/messages_tickets",
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headers=SUPABASE_ROLE_HEADERS,
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json=message_payload
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) as msg_resp:
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if msg_resp.status != 201:
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error_detail = await msg_resp.text()
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raise HTTPException(status_code=500, detail=f"Erro ao registrar resposta: {error_detail}")
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return {
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"status": "resposta enviada com sucesso",
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"ticket_id": payload.ticket_id,
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"email_to": user_email,
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"message_id": gmail_data.get("id")
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}
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