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habulaj commited on Apr 23

Commit

7e5be8f

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1 Parent(s): b6a7053

Update routes/support.py

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Files changed (1) hide show

routes/support.py +54 -95

routes/support.py CHANGED Viewed

@@ -143,135 +143,94 @@ async def respond_ticket(
     payload: TicketResponseRequest,
     user_token: str = Header(None, alias="User-key")
 ):
     support_id = await verify_user_token(user_token)
     created_at = datetime.utcnow().isoformat()
-    # Busca o ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{payload.ticket_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as ticket_resp:
             if ticket_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Ticket not found")
             ticket_data = await ticket_resp.json()
             if not ticket_data:
-                raise HTTPException(status_code=404, detail="Ticket does not exist")
             ticket = ticket_data[0]
             user_id = ticket["user_id"]
-    # Pega dados do usuário que criou o ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as user_resp:
             if user_resp.status != 200:
-                raise HTTPException(status_code=404, detail="User not found")
             user_data = await user_resp.json()
             if not user_data:
-                raise HTTPException(status_code=404, detail="User does not exist")
             user_email = user_data[0]["email"]
             user_name = user_data[0].get("name", "user").strip()
             first_name = user_name.split(" ")[0] if user_name else "user"
-    # Pega nome do atendente
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as support_resp:
             if support_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Support user not found")
             support_data = await support_resp.json()
-            support_name = support_data[0].get("name", "Support Team")
-    # E-mail HTML atualizado em inglês e sem borda branca
-    email_html = f"""\
-<!DOCTYPE html>
-<html lang="en">
-  <head>
-    <meta charset="UTF-8" />
-    <style>
-      body {{
-        margin: 0;
-        padding: 0;
-        background-color: #f4f4f4;
-        font-family: 'Arial', sans-serif;
-      }}
-      .email-container {{
-        width: 100%;
-        background-color: #f4f4f4;
-        padding: 30px 0;
-      }}
-      .email-content {{
-        width: 600px;
-        background-color: #ffffff;
-        margin: 0 auto;
-        padding: 40px;
-        border-radius: 8px;
-        box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
-      }}
-      .email-header {{
-        text-align: right;
-        padding-bottom: 20px;
-      }}
-      .email-header img {{
-        width: 120px;
-        height: auto;
-      }}
-      .email-body {{
-        font-size: 16px;
-        line-height: 1.6;
-        color: #333;
-        margin-bottom: 30px;
-      }}
-      .email-body p {{
-        margin: 10px 0;
-      }}
-      .button {{
-        display: inline-block;
-        background-color: #007bff;
-        color: #ffffff;
-        padding: 12px 24px;
-        text-decoration: none;
-        border-radius: 5px;
-        font-weight: bold;
-        text-align: center;
-        margin-top: 20px;
-      }}
-      .footer {{
-        text-align: center;
-        font-size: 12px;
-        color: #888;
-        padding-top: 20px;
-      }}
-    </style>
-  </head>
-  <body>
-    <div class="email-container">
-      <div class="email-content">
-        <div class="email-header">
-          <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" alt="Logo" />
-        </div>
-        <div class="email-body">
-          <p>Hi {first_name},</p>
-          <p>{payload.content}</p>
-          <a href="https://www.instagram.com/ameddesbrasil" class="button">Follow us on Instagram</a>
-        </div>
-        <div class="footer">
-          <p>Best regards,<br>{support_name}<br>Customer Support</p>
-        </div>
-      </div>
-    </div>
-  </body>
-</html>
-"""
-    # Envio de e-mail
     access_token = await get_gmail_access_token()
-    subject = f"Customer Support - Case {payload.ticket_id}"
     raw_message = f"""To: {user_email}
 From: "ClosetCoach" <[email protected]>
@@ -294,10 +253,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
-                raise HTTPException(status_code=500, detail=f"Failed to send email: {error_detail}")
             gmail_data = await gmail_resp.json()
-    # Salva a resposta no banco
     message_payload = {
         "user": support_id,
         "content": payload.content,
@@ -313,7 +272,7 @@ Content-Type: text/html; charset="UTF-8"
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
-                raise HTTPException(status_code=500, detail=f"Failed to save message: {error_detail}")
     return {
         "status": "response sent successfully",

     payload: TicketResponseRequest,
     user_token: str = Header(None, alias="User-key")
 ):
+    # 1. Verifica o token do remetente (quem está respondendo)
     support_id = await verify_user_token(user_token)
     created_at = datetime.utcnow().isoformat()
+    # 2. Busca o ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{payload.ticket_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as ticket_resp:
             if ticket_resp.status != 200:
+                raise HTTPException(status_code=404, detail="Ticket não encontrado")
             ticket_data = await ticket_resp.json()
             if not ticket_data:
+                raise HTTPException(status_code=404, detail="Ticket não existe")
             ticket = ticket_data[0]
             user_id = ticket["user_id"]
+    # 3. Pega o e-mail e o nome do usuário
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as user_resp:
             if user_resp.status != 200:
+                raise HTTPException(status_code=404, detail="Usuário não encontrado")
             user_data = await user_resp.json()
             if not user_data:
+                raise HTTPException(status_code=404, detail="Usuário não existe")
             user_email = user_data[0]["email"]
             user_name = user_data[0].get("name", "user").strip()
             first_name = user_name.split(" ")[0] if user_name else "user"
+    # 4. Pega o nome do atendente (suporte) usando o user_token
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as support_resp:
             if support_resp.status != 200:
+                raise HTTPException(status_code=404, detail="Atendente não encontrado")
             support_data = await support_resp.json()
+            if not support_data:
+                raise HTTPException(status_code=404, detail="Atendente não existe")
+            support_name = support_data[0].get("name", "Support Team")
+    # 5. Envia o e-mail com HTML personalizado
     access_token = await get_gmail_access_token()
+    subject = f"Customer Support – Case {payload.ticket_id}"  # Corrigido o traço
+    email_html = f"""\
+    <!DOCTYPE html>
+    <html lang="en">
+      <head>
+        <meta charset="UTF-8" />
+      </head>
+      <body style="margin:0;padding:0;background-color:#f5f5f5;">
+        <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#f5f5f5">
+          <tr>
+            <td align="center" style="padding:30px 10px;">
+              <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border:1px solid #ccc;border-radius:5px;">
+                <tr>
+                  <td align="right" style="padding:20px;">
+                    <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
+                  </td>
+                </tr>
+                <tr>
+                  <td style="padding:0 40px 40px;font-family:Arial,sans-serif;font-size:14px;line-height:1.6;color:#333;">
+                    <p>Hello {first_name},</p>
+                    {payload.content}
+                    <p>Kind regards,<br>{support_name}<br>Customer Support Team</p>
+                  </td>
+                </tr>
+              </table>
+            </td>
+          </tr>
+        </table>
+      </body>
+    </html>
+    """
     raw_message = f"""To: {user_email}
 From: "ClosetCoach" <[email protected]>
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
+                raise HTTPException(status_code=500, detail=f"Erro ao enviar e-mail: {error_detail}")
             gmail_data = await gmail_resp.json()
+    # 6. Salva resposta em messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
+                raise HTTPException(status_code=500, detail=f"Erro ao registrar resposta: {error_detail}")
     return {
         "status": "response sent successfully",