Update routes/support.py

routes/support.py

@@ -317,6 +317,17 @@ async def respond_ticket(
 
     # 3. Espera 1 segundo antes de enviar a mensagem
     await asyncio.sleep(1)
+    
+    # 3.1. Reabrir ticket se estiver fechado
+    if ticket.get("finished", False) is True:
+        async with aiohttp.ClientSession() as session:
+            async with session.patch(
+                f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{body.ticket_id}",
+                headers={**SUPABASE_ROLE_HEADERS, "Prefer": "return=representation"},
+                json={"finished": False, "finished_date": None}
+            ) as reopen_resp:
+                if reopen_resp.status != 200:
+                    raise HTTPException(status_code=500, detail="Erro ao reabrir o ticket")
 
     # 4. Criar mensagem
     message_payload = {