Update app.py

app.py

@@ -64,11 +64,23 @@ def generate_answer_with_groq(question, context, retries=3, delay=2):
         "Authorization": f"Bearer {api_key}",
         "Content-Type": "application/json",
     }
-    prompt = f"Thank you for reaching us out! Based on your question: '{question}'\n\n\n{context}"
+    prompt = (
+        f"Customer asked: '{question}'\n\n"
+        f"Here is the relevant product or policy info to help:\n{context}\n\n"
+        f"Respond in a friendly and helpful tone as a toy shop support agent."
+    )
     payload = {
         "model": "llama3-8b-8192",
         "messages": [
-            {"role": "system", "content": "Hey there! I'm designed to respond just like a real person would. Ask me anything, and I'll do my best to give you a thoughtful and courteous answer."},
+            {
+                "role": "system",
+                "content": (
+                    "You are ToyBot, a friendly and helpful WhatsApp assistant for an online toy shop. "
+                    "Your goal is to politely answer customer questions, help them choose the right toys, "
+                    "provide order or delivery information, explain return policies, and guide them through purchases. "
+                    "Always sound warm, helpful, and trustworthy like a professional customer support agent."
+                )
+            },
             {"role": "user", "content": prompt},
         ],
         "temperature": 0.5,
@@ -87,6 +99,7 @@ def generate_answer_with_groq(question, context, retries=3, delay=2):
             else:
                 return f"⚠️ Groq API Error: {str(e)}"
 
+
 # --- Twilio Chat Handlers ---
 def fetch_latest_incoming_message(account_sid, auth_token, conversation_sid):
     client = Client(account_sid, auth_token)