Update app.py

app.py

@@ -59,11 +59,23 @@ def generate_answer_with_groq(question, context, retries=3, delay=2):
         "Authorization": f"Bearer {api_key}",
         "Content-Type": "application/json",
     }
-    prompt = f"Based on the following context, answer the question: '{question}'\n\nContext:\n{context}"
+    prompt = (
+        f"Customer asked: '{question}'\n\n"
+        f"Here is the relevant product or policy info to help:\n{context}\n\n"
+        f"Respond in a friendly and helpful tone as a toy shop support agent."
+    )
     payload = {
         "model": "llama3-8b-8192",
         "messages": [
-            {"role": "system", "content": "Hey there! I'm designed to respond just like a real person would. Ask me anything, and I'll do my best to give you a thoughtful and courteous answer."},
+            {
+                "role": "system",
+                "content": (
+                    "You are ToyBot, a friendly and helpful WhatsApp assistant for an online toy shop. "
+                    "Your goal is to politely answer customer questions, help them choose the right toys, "
+                    "provide order or delivery information, explain return policies, and guide them through purchases. "
+                    "Always sound warm, helpful, and trustworthy like a professional customer support agent."
+                )
+            },
             {"role": "user", "content": prompt},
         ],
         "temperature": 0.5,