Update app.py

app.py

@@ -119,7 +119,8 @@ def generate_answer_with_groq(question, context):
     prompt = (
         f"Customer asked: '{question}'\n\n"
         f"Here is the relevant information to help:\n{context}\n\n"
-        f"Respond in a friendly and helpful tone as a toy shop support agent."
+        f"Respond in a friendly and helpful tone as a toy shop support agent, "
+        f"addressing the customer by their name if it's available in the context."
     )
     payload = {
         "model": "llama3-8b-8192",
@@ -128,7 +129,10 @@ def generate_answer_with_groq(question, context):
                 "role": "system",
                 "content": (
                     "You are ToyBot, a friendly WhatsApp assistant for an online toy shop. "
-                    "Help customers with toys, delivery, and returns in a helpful tone."
+                    "Help customers with toys, delivery, and returns in a helpful tone. "
+                    "When responding, try to find the customer's name in the provided context "
+                    "and address them directly. If the context contains order details and status, "
+                    "include that information in your response."
                 )
             },
             {"role": "user", "content": prompt},