diff --git "a/processed/merged_df_category.csv" "b/processed/merged_df_category.csv"
new file mode 100644--- /dev/null
+++ "b/processed/merged_df_category.csv"
@@ -0,0 +1,501 @@
+customer_phone,churn_risk,upsell_likelihood,cross_sell_likelihood,service_usage_increase,loyalty_program_engagement,new_feature_adoption,customer_lifetime_value,event_type,duration,international,amount,payment_method,message_length,location,channel,issue_category,resolution_time_minutes,package_type,device_type,app_version,data_used_mb,app_category,conversation_history,name,email,age,city,subscription_type,sim_card_type,monthly_data_usage_gb,monthly_call_minutes,monthly_sms_count,join_date,roaming_option,entertainment_service,extra_feature,internet_service,churn_risk_category,upsell_likelihood_category,cross_sell_likelihood_category,service_usage_increase_category,loyalty_program_engagement_category,new_feature_adoption_category,customer_lifetime_value_category,duration_category,amount_category,message_length_category,resolution_time_minutes_category,data_used_mb_category,age_category,monthly_data_usage_gb_category,monthly_call_minutes_category,monthly_sms_count_category
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,1352.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,high,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,103000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,186000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,medium,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,128.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,high,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,11.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,low,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,1172.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,medium,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Phone,Technical,24.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,medium,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,1715.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,high,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,82000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,App Login,,,,,,,,,,,Android,5.8.9,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Data Usage,,,,,,,,,,,,,70.05,Gaming,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,low,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,430000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,high,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,427000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,high,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,1608.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,high,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,108000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,App Login,,,,,,,,,,,Android,1.5.0,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Store Visit,Package Information,4.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,low,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Data Usage,,,,,,,,,,,,,65.1,Browsing,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,low,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,91.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,medium,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,13000.0,,,,,,,SMS,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,379000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,high,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Chat,Account,7.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,low,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,92000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,783.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,medium,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Chat,Account,20.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,low,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,91.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,medium,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,264000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,medium,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,647.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,medium,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,199000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,medium,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,32000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Location Update,,,,,,Airport,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,127.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,high,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Data Usage,,,,,,,,,,,,,279.0,Social Media,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,medium,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,129000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Store Visit,Technical,10.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,low,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,14.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,low,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,842.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,medium,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Email,Package Information,4.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,low,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,SMS,,False,,,149.0,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,high,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Customer Service Interaction,,,,,,,Chat,Technical,33.0,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,medium,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,16000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Purchase Package,,,139000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,low,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Bill Payment,,,291000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,medium,,,,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Data Usage,,,,,,,,,,,,,78.22,Streaming,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,,,,,low,low,medium,high,medium
+81138833275,0.3899534357126351,0.0597860176666075,0.9168302518255091,1.0,0.5136881032192607,0.0,0.2547957316908625,Call,142.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-28 18:54:25', 'speaker': 'customer', 'message': ""My internet seems slow lately. I'm always running out of data.""}, {'timestamp': '2024-06-28 18:59:25', 'speaker': 'agent', 'message': ""I see you're a heavy data user. We have a new unlimited plan that might be perfect for you.""}, {'timestamp': '2024-06-28 19:02:25', 'speaker': 'customer', 'message': 'Unlimited data sounds great! How much does it cost?'}, {'timestamp': '2024-06-28 19:04:25', 'speaker': 'agent', 'message': ""It's only 20% more than your current plan. Shall I walk you through the benefits?""}]",Bambang Lestari,bambang.lestari853@example.com,33,Surabaya,Prepaid,Micro,28.92,867,179,2022-08-31,Roaming Promo,Musica.TI,My Telkomcel,Data Roaming,low,low,high,high,high,low,low,low,,,,,low,medium,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Purchase Package,,,184000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,medium,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,157.72,Browsing,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,low,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,393.73,Browsing,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,high,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,293.57,Gaming,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,medium,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Purchase Package,,,45000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,low,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Call,250.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,low,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Purchase Package,,,37000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,low,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,SMS,,True,,,42.0,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,low,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,School/University,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Customer Service Interaction,,,,,,,Email,Account,56.0,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,high,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,SMS,,False,,,29.0,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,low,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Call,320.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,low,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Customer Service Interaction,,,,,,,Store Visit,Package Information,39.0,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,medium,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,SMS,,False,,,82.0,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,medium,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,98.91,Other,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,low,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Customer Service Interaction,,,,,,,Phone,Billing,25.0,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,medium,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,Android,5.6.3,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,iOS,5.7.0,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Customer Service Interaction,,,,,,,Phone,Account,7.0,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,low,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,Android,4.4.4,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,SMS,,False,,,59.0,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,medium,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,iOS,5.3.6,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,iOS,1.5.7,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,Android,5.7.8,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Call,81.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,low,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Call,1110.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,medium,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,297.67,Browsing,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,medium,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Call,1459.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,high,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,63.78,Streaming,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,low,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,App Login,,,,,,,,,,,iOS,4.9.7,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,361.35,Gaming,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,high,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Customer Service Interaction,,,,,,,Email,Billing,58.0,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,high,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,103.91,Other,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,low,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,SMS,,False,,,17.0,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,low,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Purchase Package,,,77000.0,,,,,,,SMS,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,low,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Call,336.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,low,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,SMS,,False,,,9.0,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,low,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,114.8,Browsing,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,low,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,204.44,Other,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,medium,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Bill Payment,,,409000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,high,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Data Usage,,,,,,,,,,,,,432.89,Streaming,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,,,,high,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Bill Payment,,,498000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,high,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Purchase Package,,,192000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,medium,,,,low,low,high,medium
+81226808748,0.470352330583379,0.0867030211473982,0.7530393516567484,0.0,0.3995284869841473,0.0,0.4481465179442059,Bill Payment,,,249000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-15 21:58:25', 'speaker': 'customer', 'message': ""Hi, I'm thinking about canceling my plan. It's too expensive for how little I use it.""}, {'timestamp': '2024-06-15 22:01:25', 'speaker': 'agent', 'message': ""I understand your concern. Let's look at some more affordable options that better suit your usage.""}, {'timestamp': '2024-06-15 22:02:25', 'speaker': 'customer', 'message': 'That would be helpful, thanks.'}, {'timestamp': '2024-06-15 22:03:25', 'speaker': 'agent', 'message': ""Great! I've found a plan that could save you 30% monthly. Shall we go over the details?""}]",Bambang Susanto,bambang.susanto462@example.com,40,Depok,Prepaid,Nano,1.68,880,278,2020-09-29,Roaming Tips,Musica.TI,My Telkomcel,Data Roaming,medium,low,low,low,low,low,medium,,medium,,,,low,low,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,App Login,,,,,,,,,,,Android,5.2.9,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,SMS,,False,,,68.0,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,medium,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Call,1709.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,high,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,43.15,Browsing,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,low,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,App Login,,,,,,,,,,,iOS,2.5.6,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,96000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,SMS,,False,,,112.0,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,high,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Call,1526.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,high,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Store Visit,Technical,25.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,medium,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Call,988.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,medium,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,84.29,Streaming,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,low,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Chat,Billing,41.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,high,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,93000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Bill Payment,,,261000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,medium,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,SMS,,False,,,73.0,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,medium,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,288.94,Gaming,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,medium,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,170000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,70000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,54000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Chat,Technical,59.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,high,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,SMS,,False,,,32.0,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,low,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,277.88,Browsing,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,medium,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Location Update,,,,,,Gym,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Store Visit,Package Information,57.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,high,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,158000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Call,1527.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,high,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Phone,Package Information,32.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,medium,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,422.92,Social Media,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,high,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Call,1794.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,high,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Location Update,,,,,,Gym,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Store Visit,Billing,56.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,high,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,125.15,Other,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,low,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,25000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,SMS,,False,,,77.0,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,medium,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Bill Payment,,,450000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,high,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Email,Package Information,26.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,medium,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,159.31,Other,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,low,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Customer Service Interaction,,,,,,,Phone,Package Information,40.0,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,medium,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,App Login,,,,,,,,,,,Android,5.9.8,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Location Update,,,,,,School/University,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,289.85,Gaming,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,medium,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,260.89,Gaming,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,medium,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,25000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Data Usage,,,,,,,,,,,,,202.19,Other,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,medium,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Bill Payment,,,314000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,medium,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,Purchase Package,,,9000.0,,,,,,,SMS,,,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,low,,,,high,high,high,medium
+82339334981,0.449895383467622,0.1524091646646384,0.8086646277150558,0.0213893700462704,0.40368699196136,0.0954894242912236,0.6504950325571986,App Login,,,,,,,,,,,Android,1.7.9,,,"[{'timestamp': '2024-06-13 18:36:25', 'speaker': 'customer', 'message': 'I need to make international calls for my new job. What are my options?'}, {'timestamp': '2024-06-13 18:39:25', 'speaker': 'agent', 'message': 'We have great international packages. Also, have you heard about our loyalty program?'}, {'timestamp': '2024-06-13 18:43:25', 'speaker': 'customer', 'message': ""No, I haven't. What's that about?""}, {'timestamp': '2024-06-13 18:47:25', 'speaker': 'agent', 'message': ""It's free to join and you can earn points for discounts. Shall I enroll you while we set up your international package?""}]",Agus Santoso,agus.santoso677@example.com,61,Palembang,Prepaid,Micro,34.91,620,297,2016-11-27,Roaming Tariff,RBT,Bonus Recharge,Internet Rapido Demais,medium,medium,low,low,low,medium,high,,,,,,high,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,Android,4.8.8,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,1138.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,medium,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,iOS,1.9.3,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Customer Service Interaction,,,,,,,Store Visit,Billing,58.0,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,high,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,SMS,,False,,,16.0,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,low,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Purchase Package,,,48000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,153.42,Social Media,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,low,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Customer Service Interaction,,,,,,,Chat,Technical,35.0,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,medium,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,SMS,,False,,,41.0,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,low,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Purchase Package,,,10000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Purchase Package,,,128000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,Android,5.4.7,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,SMS,,False,,,138.0,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,high,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Purchase Package,,,60000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,Android,3.4.8,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,SMS,,False,,,7.0,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,low,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Purchase Package,,,159000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,632.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,medium,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,iOS,4.2.4,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,684.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,medium,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,396.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,low,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Bill Payment,,,161000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,8.06,Other,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,low,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,iOS,5.9.1,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,9.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,low,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,SMS,,False,,,149.0,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,high,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,174.35,Gaming,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,medium,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,SMS,,False,,,4.0,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,low,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,Android,1.2.6,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,1303.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,high,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Customer Service Interaction,,,,,,,Email,Account,25.0,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,medium,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Bill Payment,,,253000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,medium,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Location Update,,,,,,Airport,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,465.82,Other,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,high,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,188.68,Social Media,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,medium,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,482.04,Browsing,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,high,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Location Update,,,,,,School/University,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Location Update,,,,,,Airport,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Bill Payment,,,83000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,Android,5.8.4,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Bill Payment,,,110000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,384.8,Streaming,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,high,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,112.93,Other,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,low,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,212.1,Social Media,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,medium,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Data Usage,,,,,,,,,,,,,481.41,Browsing,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,high,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,App Login,,,,,,,,,,,Android,1.0.7,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Call,788.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,medium,,,,,low,high,high,medium
+82126663754,0.4755708005598429,0.2656528167527274,0.7452274144999432,0.6548402651387891,0.4494396879892304,0.1472637956399706,0.5002070489746948,Purchase Package,,,22000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-07-03 11:48:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-03 11:50:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-03 11:52:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-03 11:55:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Budi Santoso,budi.santoso729@example.com,40,Depok,Prepaid,Micro,39.43,824,302,2019-08-31,Roaming Tips,Games TL,Bonus Recharge,Data Roaming,medium,high,low,medium,medium,high,medium,,low,,,,low,high,high,medium
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,iOS,1.3.8,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,116000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Call,431.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,low,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Call,1277.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,high,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Data Usage,,,,,,,,,,,,,104.92,Streaming,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,low,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,iOS,2.4.0,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Data Usage,,,,,,,,,,,,,212.46,Other,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,medium,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,130000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,11000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Bill Payment,,,64000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,SMS,,False,,,30.0,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,low,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Bill Payment,,,453000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,high,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Call,281.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,low,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Bill Payment,,,493000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,high,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,Android,3.7.4,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,32000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
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+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,22000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
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+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Bill Payment,,,100000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,iOS,2.5.9,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
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+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Call,991.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,medium,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Data Usage,,,,,,,,,,,,,74.95,Streaming,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,low,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,103000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,Android,4.2.7,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,157000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,Android,4.6.6,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Call,876.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,medium,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Customer Service Interaction,,,,,,,Email,Technical,39.0,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,medium,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Location Update,,,,,,Gym,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Purchase Package,,,28000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,Android,4.2.2,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,SMS,,True,,,153.0,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,high,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,SMS,,False,,,69.0,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,medium,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Customer Service Interaction,,,,,,,Store Visit,Technical,17.0,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,low,,medium,medium,medium,high
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+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,iOS,2.5.8,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,App Login,,,,,,,,,,,Android,1.9.5,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,,,,,medium,medium,medium,high
+81237383266,0.4633706722641987,0.1488955426603949,0.7558712391519612,0.297055505228343,0.5740410648143587,0.075788279172246,0.4820336125364824,Bill Payment,,,129000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-21 15:36:25', 'speaker': 'customer', 'message': ""I'm having trouble paying my bill this month. Are there any options?""}, {'timestamp': '2024-06-21 15:38:25', 'speaker': 'agent', 'message': ""I'm sorry to hear that. We do have some flexible payment plans available.""}, {'timestamp': '2024-06-21 15:40:25', 'speaker': 'customer', 'message': 'That would be really helpful. What kind of plans?'}, {'timestamp': '2024-06-21 15:41:25', 'speaker': 'agent', 'message': 'We can spread your payment over the next two months without any extra fees. Would that work for you?'}]",Rina Susanto,rina.susanto7@example.com,48,Jakarta,Prepaid,Nano,25.02,423,385,2014-09-27,Roaming Tariff,Musica.TI,My Telkomcel,Data Roaming,medium,medium,low,low,high,medium,medium,,low,,,,medium,medium,medium,high
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,SMS,,False,,,39.0,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,low,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,163000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Call,1486.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,high,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,SMS,,False,,,92.0,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,medium,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,182000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,medium,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,390000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,high,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,86000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,463.27,Gaming,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,high,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,107000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,180000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,medium,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,190.4,Browsing,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,medium,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,82000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,264000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,medium,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,378.65,Streaming,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,high,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,175000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,medium,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,Android,5.4.7,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Call,4.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,low,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Customer Service Interaction,,,,,,,Chat,Package Information,40.0,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,medium,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,135000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Location Update,,,,,,Airport,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,35.85,Streaming,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,low,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,300.66,Gaming,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,medium,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Call,676.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,medium,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,Android,4.7.3,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,421.88,Browsing,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,high,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,15000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,69000.0,,,,,,,SMS,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,Android,3.9.2,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,103000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,iOS,2.7.4,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,SMS,,False,,,97.0,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,medium,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Bill Payment,,,325000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,medium,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Location Update,,,,,,Airport,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Call,760.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,medium,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,Android,4.0.2,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Call,1748.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,high,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,SMS,,True,,,112.0,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,high,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,Android,1.3.4,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,177.77,Social Media,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,medium,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,107000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,low,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Customer Service Interaction,,,,,,,Phone,Billing,8.0,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,low,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,App Login,,,,,,,,,,,Android,2.6.4,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Customer Service Interaction,,,,,,,Phone,Billing,39.0,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,medium,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Purchase Package,,,197000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,medium,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Call,1377.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,high,,,,,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Data Usage,,,,,,,,,,,,,341.83,Streaming,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,high,low,high,high,medium
+81288285089,0.5574126118292195,0.2865085168812002,0.9509956514623404,0.096976016641434,0.5160403484895798,0.1198790449259346,0.6556248348453751,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-16 06:23:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-16 06:24:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-16 06:26:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-16 06:31:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Bambang Wijaya,bambang.wijaya430@example.com,42,Jakarta,Postpaid,Nano,45.71,716,192,2019-02-07,Roaming Tips,Telkomcel Point,T-Track & T-Motion,Internet Rapido Demais,high,high,high,low,high,high,high,,,,,,low,high,high,medium
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,iOS,1.2.9,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,317.14,Social Media,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,medium,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,443.32,Gaming,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,high,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,98.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,medium,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,318.64,Gaming,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,medium,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,136000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,low,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,370000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,high,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,365.84,Streaming,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,high,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,iOS,1.1.9,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,475.43,Other,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,high,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,31000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,low,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,iOS,1.0.9,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,472000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,high,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Location Update,,,,,,Gym,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,315.2,Social Media,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,medium,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,Android,2.8.0,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,158.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,high,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Call,1338.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,high,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,27.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,low,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,109.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,high,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,71.55,Social Media,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,low,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,105000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,low,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Call,517.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,low,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,91.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,medium,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Call,953.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,medium,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,195000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,medium,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Customer Service Interaction,,,,,,,Store Visit,Package Information,13.0,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,low,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,99.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,medium,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,171000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,medium,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,184000.0,,,,,,,SMS,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,medium,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,411000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,high,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,355.48,Streaming,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,high,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,144.46,Social Media,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,low,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,125.22,Social Media,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,low,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Call,147.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,low,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Data Usage,,,,,,,,,,,,,196.63,Browsing,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,medium,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,SMS,,False,,,139.0,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,high,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Call,898.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,medium,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Bill Payment,,,474000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,high,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,iOS,1.9.4,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Customer Service Interaction,,,,,,,Phone,Account,13.0,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,low,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,175000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,medium,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,24000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,low,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,42000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,low,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,Android,4.8.5,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Customer Service Interaction,,,,,,,Chat,Account,12.0,,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,low,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,Purchase Package,,,121000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,low,,,,low,low,medium,high
+81293576945,0.4815058472493531,0.2418438914989163,0.9079048178262816,0.0,0.5414801035922645,0.0692056628782172,0.2884367494691717,App Login,,,,,,,,,,,iOS,4.3.5,,,"[{'timestamp': '2024-07-08 13:49:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-07-08 13:52:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-07-08 13:54:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-07-08 13:56:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Andi Utami,andi.utami832@example.com,36,Bandung,Postpaid,Nano,2.11,354,493,2022-07-07,Roaming Promo,RBT,My Telkomcel,4G LTE Package,medium,high,high,low,high,medium,low,,,,,,low,low,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Bill Payment,,,385000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,high,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,360.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,low,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Purchase Package,,,69000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,low,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Purchase Package,,,149000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,low,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Bill Payment,,,292000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,medium,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Customer Service Interaction,,,,,,,Store Visit,Package Information,26.0,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,medium,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,SMS,,False,,,42.0,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,low,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,SMS,,False,,,50.0,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,low,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Purchase Package,,,12000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,low,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,811.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,medium,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,SMS,,False,,,136.0,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,high,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Data Usage,,,,,,,,,,,,,374.68,Other,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,high,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Data Usage,,,,,,,,,,,,,145.31,Gaming,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,low,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,899.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,medium,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,iOS,4.8.8,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,1745.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,high,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Customer Service Interaction,,,,,,,Store Visit,Technical,30.0,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,medium,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Bill Payment,,,171000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,medium,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,486.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,low,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Bill Payment,,,477000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,high,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,SMS,,False,,,97.0,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,medium,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Purchase Package,,,169000.0,,,,,,,Voice,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,low,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,996.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,medium,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Bill Payment,,,463000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,high,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,Android,4.4.5,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,iOS,5.0.8,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,82.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,low,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Data Usage,,,,,,,,,,,,,209.82,Gaming,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,medium,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Data Usage,,,,,,,,,,,,,232.29,Gaming,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,medium,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Call,1610.0,True,,,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,high,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Customer Service Interaction,,,,,,,Chat,Package Information,41.0,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,high,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,SMS,,False,,,123.0,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,high,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,Android,2.2.2,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Bill Payment,,,442000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,high,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,iOS,4.4.7,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,SMS,,False,,,103.0,,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,medium,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Data Usage,,,,,,,,,,,,,381.83,Social Media,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,high,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Purchase Package,,,95000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,low,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,iOS,5.9.4,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Customer Service Interaction,,,,,,,Phone,Package Information,15.0,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,low,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,App Login,,,,,,,,,,,iOS,2.2.6,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Data Usage,,,,,,,,,,,,,168.09,Other,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,medium,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,School/University,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+85146476535,0.4774768266052507,0.113446467210629,0.8041504749209882,0.1282343211070281,0.5231091538003152,0.020408740601422,0.4915736598235978,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-24 07:10:25', 'speaker': 'customer', 'message': 'My bill is higher than usual this month. What happened?'}, {'timestamp': '2024-06-24 07:13:25', 'speaker': 'agent', 'message': ""I see you've used more call minutes than your plan allows. We have a better plan for high-volume callers.""}, {'timestamp': '2024-06-24 07:18:25', 'speaker': 'customer', 'message': ""Oh, I didn't realize. Tell me more about this plan.""}, {'timestamp': '2024-06-24 07:20:25', 'speaker': 'agent', 'message': 'It offers unlimited calls for just 15% more than your current plan. Would you like to switch?'}]",Rina Wati,rina.wati722@example.com,36,Bandung,Prepaid,Micro,17.69,411,347,2017-07-14,Roaming Tariff,Telkomcel Point,T-Track & T-Motion,Data Roaming,medium,low,low,low,high,low,medium,,,,,,low,medium,medium,high
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Call,1056.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,medium,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Location Update,,,,,,Gym,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,App Login,,,,,,,,,,,Android,4.8.3,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,App Login,,,,,,,,,,,Android,5.5.3,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Bill Payment,,,348000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,high,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Data Usage,,,,,,,,,,,,,405.7,Social Media,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,high,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Bill Payment,,,148000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,low,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,App Login,,,,,,,,,,,iOS,1.8.3,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Call,188.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,low,,,,,high,low,low,low
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+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,SMS,,False,,,117.0,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,high,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,SMS,,False,,,86.0,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,medium,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Call,1189.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,high,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Bill Payment,,,200000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,medium,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,App Login,,,,,,,,,,,Android,1.7.9,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,SMS,,False,,,108.0,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,high,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,SMS,,False,,,97.0,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,medium,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Customer Service Interaction,,,,,,,Email,Billing,55.0,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,high,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Customer Service Interaction,,,,,,,Chat,Account,22.0,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,low,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Location Update,,,,,,Restaurant,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Customer Service Interaction,,,,,,,Email,Account,28.0,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,medium,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Bill Payment,,,352000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,high,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Data Usage,,,,,,,,,,,,,75.25,Browsing,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,low,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Purchase Package,,,136000.0,,,,,,,Data,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,low,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Call,584.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,low,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Customer Service Interaction,,,,,,,Chat,Billing,41.0,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,high,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,App Login,,,,,,,,,,,iOS,1.7.0,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Location Update,,,,,,School/University,,,,,,,,,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,,high,low,low,low
+82327998715,0.4959953073655221,0.2157695719525972,0.9444353755396828,0.0,0.3861957555079443,0.0633522995835256,0.4914460363829503,Data Usage,,,,,,,,,,,,,407.06,Browsing,"[{'timestamp': '2024-06-22 14:39:25', 'speaker': 'customer', 'message': ""Hi, I've accumulated a lot of loyalty points. How can I use them?""}, {'timestamp': '2024-06-22 14:41:25', 'speaker': 'agent', 'message': 'As a valued customer, you have several premium redemption options. What are you interested in?'}, {'timestamp': '2024-06-22 14:45:25', 'speaker': 'customer', 'message': ""I'd love a new phone. Is that possible?""}, {'timestamp': '2024-06-22 14:46:25', 'speaker': 'agent', 'message': 'Absolutely! You have enough points for our latest model. Shall I process that for you?'}]",Rina Santoso,rina.santoso34@example.com,56,Medan,Postpaid,Regular,8.89,69,10,2015-12-24,Roaming Promo,RBT,My Telkomcel,Internet Rapido Demais,medium,high,high,low,low,medium,medium,,,,,high,high,low,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,97.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Purchase Package,,,52000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,low,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Data Usage,,,,,,,,,,,,,442.34,Gaming,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,high,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Purchase Package,,,99000.0,,,,,,,SMS,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,low,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,App Login,,,,,,,,,,,Android,5.8.7,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,55.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,101.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,56.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Customer Service Interaction,,,,,,,Email,Package Information,58.0,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,high,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Home,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,138000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,low,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,1655.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,high,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,587.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,low,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Data Usage,,,,,,,,,,,,,26.56,Gaming,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,low,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,1268.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,high,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,1756.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,high,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,150.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,low,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,337000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,high,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,358000.0,Bank Transfer,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,high,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Park,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,144000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,low,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Shopping Mall,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,App Login,,,,,,,,,,,Android,2.2.4,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,221000.0,Credit Card,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,medium,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,93.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,low,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,83.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Data Usage,,,,,,,,,,,,,63.35,Browsing,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,low,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Purchase Package,,,125000.0,,,,,,,Combo,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,low,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Customer Service Interaction,,,,,,,Phone,Technical,28.0,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,medium,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,1339.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,high,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,62.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,App Login,,,,,,,,,,,Android,5.5.0,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,1097.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,medium,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Customer Service Interaction,,,,,,,Chat,Package Information,21.0,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,low,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Airport,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,183000.0,E-wallet,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,medium,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Call,720.0,False,,,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,medium,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,115.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,high,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Customer Service Interaction,,,,,,,Phone,Account,20.0,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,low,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,App Login,,,,,,,,,,,Android,3.5.4,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Customer Service Interaction,,,,,,,Phone,Package Information,28.0,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,medium,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Data Usage,,,,,,,,,,,,,478.72,Browsing,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,high,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Data Usage,,,,,,,,,,,,,80.74,Streaming,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,low,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Bill Payment,,,339000.0,Cash,,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,high,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Location Update,,,,,,Work,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,Data Usage,,,,,,,,,,,,,68.95,Streaming,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,,,low,low,high,low,low
+81169956085,0.5026156965713957,0.2163586293636177,0.989230189202777,0.1618939325261341,0.4314327953560759,0.0,0.4822534707418887,SMS,,False,,,90.0,,,,,,,,,,"[{'timestamp': '2024-06-17 07:57:25', 'speaker': 'customer', 'message': ""I'm comparing plans with other providers. Yours seems expensive.""}, {'timestamp': '2024-06-17 08:01:25', 'speaker': 'agent', 'message': ""I appreciate your loyalty. Let's review your usage and find a plan that offers better value.""}, {'timestamp': '2024-06-17 08:06:25', 'speaker': 'customer', 'message': 'Okay, what do you suggest?'}, {'timestamp': '2024-06-17 08:07:25', 'speaker': 'agent', 'message': 'Based on your usage, our new Economy Plan could save you 25%. Would you like to switch?'}]",Dewi Wijaya,dewi.wijaya527@example.com,40,Semarang,Prepaid,Micro,44.39,279,141,2019-07-02,Roaming Promo,Games TL,My Telkomcel,Data Roaming,high,high,high,low,low,low,medium,,,medium,,,low,high,low,low