age
int64
10
64
gender
stringclasses
3 values
security_no
stringlengths
7
8
region_category
stringclasses
3 values
membership_category
stringclasses
6 values
joining_date
stringlengths
10
10
joined_through_referral
stringclasses
3 values
referral_id
stringlengths
4
11
preferred_offer_types
stringclasses
3 values
medium_of_operation
stringclasses
4 values
internet_option
stringclasses
3 values
last_visit_time
stringlengths
7
8
days_since_last_login
int64
-999
26
avg_time_spent
float64
-2,814.11
3.24k
avg_transaction_value
float64
800
99.9k
avg_frequency_login_days
stringlengths
1
12
points_in_wallet
float64
-760.66
2.07k
used_special_discount
stringclasses
2 values
offer_application_preference
stringclasses
2 values
past_complaint
stringclasses
2 values
complaint_status
stringclasses
5 values
feedback
stringclasses
9 values
churn_risk_score
int64
0
1
15
F
RE3VS4I
null
Gold Membership
14-09-2017
Yes
CID16567
Without Offers
?
Fiber_Optic
22:32:19
17
33.77
22,705.34
26
658.9
No
Yes
No
Not Applicable
No reason specified
1
39
F
386UJKK
City
Platinum Membership
18-06-2015
?
CID51627
Without Offers
?
Wi-Fi
20:17:28
24
32.76
23,601.47
14
721.64
No
Yes
Yes
Solved
Poor Website
0
43
M
5O36O0F
City
No Membership
04-08-2015
Yes
CID7136
Credit/Debit Card Offers
Smartphone
Fiber_Optic
10:01:25
11
610.22
17,015.69
12
571.31
Yes
Yes
Yes
Unsolved
Poor Website
1
35
F
QXVY1T5
City
Premium Membership
02-10-2016
Yes
CID15830
Credit/Debit Card Offers
Desktop
Mobile_Data
10:23:11
8
34.99
46,591.79
27
734.26
Yes
No
Yes
Solved in Follow-up
Too many ads
0
13
M
Y0W8FQZ
City
Premium Membership
15-11-2016
Yes
CID53295
Without Offers
Desktop
Fiber_Optic
9:27:44
15
1,204.955264
46,099.85
7
702.74
No
Yes
Yes
Solved
Poor Customer Service
0
54
F
F5QK5VD
City
Silver Membership
24-02-2016
Yes
CID55492
Credit/Debit Card Offers
Both
Mobile_Data
6:40:42
8
616.84
48,276.68
26
731.21
Yes
No
No
Not Applicable
No reason specified
0
21
F
R89OR1R
Village
Gold Membership
14-10-2016
Yes
CID43584
Gift Vouchers/Coupons
Both
Mobile_Data
18:30:10
3
-438.561811
21,574.92
19
758.46
Yes
No
Yes
Solved
Poor Customer Service
0
13
F
P8XC7R1
Town
Silver Membership
21-02-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
16:50:00
3
359
12,831.73
35.77617642
666.05
No
Yes
Yes
No Information Available
Poor Product Quality
1
62
F
RY29NGT
Town
Premium Membership
01-07-2016
No
xxxxxxxx
Gift Vouchers/Coupons
?
Wi-Fi
16:40:57
11
83.45
36,708.71
25
794.75
Yes
No
Yes
No Information Available
Too many ads
0
27
M
9LTGYAO
Town
No Membership
24-12-2015
Yes
CID21396
Without Offers
Smartphone
Wi-Fi
17:29:05
10
1,412.13
15,152.88
18
693.02
Yes
Yes
Yes
Solved in Follow-up
Too many ads
1
63
F
E2M8LKC
null
Gold Membership
28-11-2016
Yes
CID20257
Without Offers
Desktop
Fiber_Optic
7:10:50
9
209.12
29,556.43
6
711.63
No
Yes
No
Not Applicable
Poor Product Quality
1
14
M
AAFSORZ
null
No Membership
22-08-2016
Yes
CID32742
Credit/Debit Card Offers
Desktop
Mobile_Data
7:50:56
8
102.82
12,718.03
20
598.61
No
Yes
Yes
No Information Available
Poor Website
1
56
F
8A8OR4R
Town
Gold Membership
15-10-2016
?
CID25228
Without Offers
Both
Wi-Fi
12:58:55
7
319.1
47,911.88
Error
222.966134
Yes
No
No
Not Applicable
No reason specified
1
58
F
5SJ3GFJ
Town
Gold Membership
19-11-2017
No
xxxxxxxx
Without Offers
?
Mobile_Data
15:31:24
14
55.15
2,176.07
10
1,287.058552
Yes
No
Yes
Solved
Poor Customer Service
0
43
M
KKWJCS8
Town
Platinum Membership
03-01-2017
Yes
CID35437
Gift Vouchers/Coupons
Desktop
Wi-Fi
17:38:05
5
40.54
868.01
Error
-170.49721
Yes
No
No
Not Applicable
No reason specified
0
15
M
C048WFO
Village
Silver Membership
22-07-2016
?
CID16436
Credit/Debit Card Offers
Smartphone
Fiber_Optic
11:41:43
10
167.32
19,811.96
18
755.67
Yes
No
Yes
Solved in Follow-up
No reason specified
0
46
F
84OWJ2F
Town
Basic Membership
20-06-2016
Yes
CID10011
Credit/Debit Card Offers
Smartphone
Fiber_Optic
12:33:44
18
108.19
23,900.32
Error
229.969351
Yes
No
Yes
Solved
No reason specified
1
20
F
ALFJZR7
City
Premium Membership
01-06-2015
Yes
CID40058
Gift Vouchers/Coupons
Desktop
Fiber_Optic
15:23:30
10
67.27
26,272.22
3
1,060.933565
Yes
No
Yes
No Information Available
Products always in Stock
0
13
F
YNDXCCY
City
No Membership
19-02-2017
Yes
CID839
Credit/Debit Card Offers
?
Wi-Fi
21:23:02
14
632.86
10,924.19
24
526.02
Yes
Yes
Yes
Solved in Follow-up
Poor Website
1
60
M
U58HTGU
Town
Premium Membership
16-11-2017
Yes
CID32676
Credit/Debit Card Offers
?
Wi-Fi
8:35:45
10
134.27
45,877.74
3
783.51
No
Yes
Yes
Unsolved
Reasonable Price
0
40
M
BTHDJLU
Town
Basic Membership
24-01-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Wi-Fi
2:22:28
14
88.97
30,852.9
20
612.9
Yes
No
Yes
Unsolved
No reason specified
1
54
M
85369JC
City
Premium Membership
25-06-2016
Yes
CID26247
Gift Vouchers/Coupons
Desktop
Fiber_Optic
17:56:15
-999
694.91
6,189.15
13
409.48458
Yes
No
No
Not Applicable
Too many ads
0
13
F
GJ4KRHA
City
Premium Membership
16-11-2017
No
xxxxxxxx
Credit/Debit Card Offers
Desktop
Fiber_Optic
4:17:58
-999
217.16
85,446.53
14
752.3
Yes
No
Yes
Unsolved
Reasonable Price
0
57
F
TXKF68I
City
Basic Membership
11-11-2015
No
xxxxxxxx
Credit/Debit Card Offers
Both
Fiber_Optic
13:21:47
5
357.97
45,729.83
27
529.04
Yes
No
Yes
Solved
Too many ads
1
46
M
7QI8DM0
null
Premium Membership
11-09-2016
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Mobile_Data
1:34:16
21
495.81
44,426.85
Error
715.6
No
Yes
Yes
Solved in Follow-up
No reason specified
0
57
F
J0X84BN
null
No Membership
26-05-2015
Yes
CID31464
Gift Vouchers/Coupons
Desktop
Fiber_Optic
0:56:50
16
377.82
11,926.85
12
328.967161
No
Yes
Yes
Unsolved
No reason specified
1
47
F
U94MQJB
Town
Basic Membership
20-11-2015
Yes
CID12449
Gift Vouchers/Coupons
?
Wi-Fi
6:18:08
5
52.32
37,905.42
10
667.81
Yes
No
No
Not Applicable
No reason specified
1
64
M
9WWNIJB
Village
Basic Membership
05-01-2015
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Mobile_Data
2:30:39
-999
289.86
15,824.19
28
653.28
Yes
No
Yes
No Information Available
Poor Product Quality
1
60
F
EOX62RV
Town
Basic Membership
24-02-2017
Yes
CID27469
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
1:16:58
2
94.34
20,938.9
7
672.61
No
Yes
No
Not Applicable
Poor Customer Service
1
45
M
QZKJ43N
City
Platinum Membership
13-05-2016
Yes
CID57786
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
22:35:31
13
90.37
46,231.09
26
455.587958
Yes
No
No
Not Applicable
Poor Customer Service
0
58
M
E9PF0TP
City
Premium Membership
06-10-2015
Yes
CID30129
Gift Vouchers/Coupons
Desktop
Fiber_Optic
22:30:34
19
34.3
30,057
Error
741.66
Yes
No
Yes
Solved
Poor Product Quality
0
64
M
L9YJGA0
City
Silver Membership
02-09-2015
Yes
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
19:22:36
14
882.09
20,525.98
16
739.74
Yes
Yes
Yes
Solved in Follow-up
Poor Product Quality
0
57
M
JR5MKWA
Town
Gold Membership
06-11-2015
?
CID7241
Without Offers
Smartphone
Wi-Fi
22:54:01
12
34.41
18,877.18
27
1,095.154227
Yes
No
Yes
Solved
Poor Website
1
49
M
0G8HZW3
null
No Membership
30-12-2015
?
CID10291
Without Offers
Both
Fiber_Optic
12:58:18
13
667.71
9,384.64
28
677.71
Yes
Yes
Yes
Unsolved
No reason specified
1
11
M
EGNQAPO
null
No Membership
14-01-2016
Yes
CID4901
Gift Vouchers/Coupons
Smartphone
Wi-Fi
2:43:15
18
134.78
37,255.04
0.474950636
547.59
No
Yes
Yes
Solved
Poor Website
0
24
F
UZ2XCNR
City
No Membership
06-06-2015
?
CID40419
Credit/Debit Card Offers
Smartphone
Mobile_Data
20:54:43
16
164.34
32,572.87
19
541.13
No
Yes
Yes
Solved
Poor Website
1
34
F
E9XT223
null
Premium Membership
29-11-2015
No
xxxxxxxx
Credit/Debit Card Offers
Desktop
Wi-Fi
20:25:28
7
41.83
16,782.22
22
768.61
No
Yes
Yes
No Information Available
No reason specified
0
30
M
MMDBORA
City
Gold Membership
21-05-2016
Yes
CID23021
Without Offers
Desktop
Fiber_Optic
17:05:38
23
-1,019.47811
8,681.47
21
695.63
Yes
No
Yes
Solved in Follow-up
Too many ads
1
43
M
4EAOH6L
Village
Gold Membership
30-03-2017
Yes
CID28869
Without Offers
Both
Fiber_Optic
23:25:43
4
297.97
27,456.06
5
714.76
No
Yes
Yes
Solved in Follow-up
Poor Customer Service
0
26
F
5SB905J
Town
Basic Membership
07-11-2016
?
CID46920
Gift Vouchers/Coupons
Desktop
Fiber_Optic
18:02:38
3
436.95
21,351.4
9
682.79
No
Yes
Yes
Solved in Follow-up
Poor Customer Service
1
39
M
ETLE3OO
Town
No Membership
19-02-2016
?
xxxxxxxx
Without Offers
?
Mobile_Data
5:30:26
9
227.53
36,723.57
20
659.31
No
Yes
No
Not Applicable
Poor Website
1
61
M
EA6E78U
City
No Membership
26-12-2016
Yes
CID16919
Credit/Debit Card Offers
Smartphone
Mobile_Data
10:30:12
14
1,096.23
8,993.44
8
null
No
Yes
No
Not Applicable
Poor Website
1
19
F
B07F72C
City
No Membership
01-08-2016
Yes
CID45310
Credit/Debit Card Offers
Desktop
Wi-Fi
21:35:15
11
513.2
8,416.12
23
300.248069
No
Yes
No
Not Applicable
Poor Product Quality
1
31
F
BK6F2IC
null
No Membership
08-08-2016
Yes
CID8411
Credit/Debit Card Offers
Smartphone
Wi-Fi
13:33:31
-999
62.77
15,297.05
29
627.6
Yes
No
Yes
Solved in Follow-up
Too many ads
1
24
M
M150EWU
City
Gold Membership
16-02-2017
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Fiber_Optic
8:46:06
17
121.08
3,593.14
5
768.74
No
Yes
No
Not Applicable
Poor Website
0
27
M
DSHAYFC
City
Gold Membership
07-08-2017
Yes
CID58342
Gift Vouchers/Coupons
Desktop
Fiber_Optic
13:08:02
6
1,408.1
61,274.13
10
841.46
No
Yes
Yes
Solved in Follow-up
User Friendly Website
0
39
F
P8MUIXI
Town
Gold Membership
03-10-2016
Yes
CID42288
Credit/Debit Card Offers
Smartphone
Wi-Fi
3:44:24
11
-356.581897
27,798.66
24
777.81
Yes
No
Yes
Solved
Too many ads
0
55
F
V333ELT
null
Basic Membership
24-06-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Both
Wi-Fi
6:27:17
-999
327.79
46,109.42
10
528.6
Yes
No
No
Not Applicable
Too many ads
1
60
F
K9QE53L
Village
Basic Membership
28-11-2017
Yes
CID60025
Without Offers
Desktop
Mobile_Data
6:38:24
12
226.99
10,076.31
16
563.93
No
Yes
Yes
Solved
Poor Customer Service
1
23
F
8XXUY06
Village
Silver Membership
03-03-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Mobile_Data
20:27:38
17
922.42132
24,352.71
29
744.19
No
Yes
No
Not Applicable
Poor Product Quality
0
38
F
U5WR752
Town
No Membership
03-03-2016
?
CID52248
Gift Vouchers/Coupons
Both
Wi-Fi
10:34:27
11
494.04
2,080.18
13
841.842439
Yes
No
Yes
No Information Available
Poor Customer Service
1
44
M
C5VGLWK
Town
Premium Membership
04-06-2015
?
CID507
Credit/Debit Card Offers
Smartphone
Mobile_Data
16:26:05
15
34.74
31,430.92
14
784.63
Yes
No
Yes
Unsolved
Too many ads
0
61
F
CMHO81R
City
Premium Membership
07-03-2015
Yes
CID22349
Without Offers
Smartphone
Mobile_Data
10:49:53
9
89.28
35,906.53
6
785.37
Yes
No
Yes
Unsolved
Too many ads
0
11
F
CMSU3U0
Town
Premium Membership
24-05-2015
No
xxxxxxxx
Without Offers
Desktop
Mobile_Data
20:13:43
5
34.52
44,105.32
22
708.57
Yes
No
No
Not Applicable
Too many ads
0
11
M
XT1XSHF
City
Silver Membership
02-06-2015
No
xxxxxxxx
Gift Vouchers/Coupons
?
Fiber_Optic
4:12:45
7
324.24
26,811.31
10
731.27
No
Yes
No
Not Applicable
No reason specified
0
32
M
P1EAPIG
City
Gold Membership
18-04-2017
Yes
CID15300
Without Offers
?
Wi-Fi
13:25:33
8
-780.443376
43,427.59
47.96192901
629.96
No
Yes
Yes
Solved
No reason specified
1
19
F
OZDX6CW
City
Gold Membership
21-08-2016
Yes
CID54119
Without Offers
?
Mobile_Data
20:50:38
6
1,028.18
17,076.84
26
631.16
Yes
Yes
Yes
Solved in Follow-up
Poor Product Quality
1
12
M
5NPQ38S
null
Silver Membership
18-06-2016
Yes
CID50888
Without Offers
Desktop
Mobile_Data
16:13:24
14
-969.150583
43,958.1
10
null
No
Yes
Yes
Solved in Follow-up
Too many ads
0
34
M
3MESRQ5
null
Premium Membership
30-04-2015
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Wi-Fi
10:47:41
-999
210.19
11,035.19
27
null
Yes
No
No
Not Applicable
Poor Customer Service
0
46
F
7HRY47T
Town
No Membership
24-04-2017
?
CID21921
Without Offers
Both
Mobile_Data
19:32:55
14
564.93
22,121.36
9
893.923143
Yes
Yes
No
Not Applicable
Too many ads
1
13
F
EU3MV22
Town
Basic Membership
29-03-2016
Yes
CID19742
Gift Vouchers/Coupons
Desktop
Mobile_Data
16:02:08
6
30.89
32,902.85
29
null
Yes
No
Yes
Solved
Poor Website
1
34
M
OP40DJV
City
Basic Membership
09-12-2017
Yes
CID23015
Without Offers
?
Wi-Fi
20:26:28
12
110.62
5,634.35
18
558.93
Yes
No
Yes
Solved
No reason specified
1
13
F
DE32TL4
Village
Platinum Membership
17-11-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
22:07:31
15
46.97
29,996.99
3
819.98
No
Yes
Yes
No Information Available
Reasonable Price
0
50
F
RUVOTVV
Town
Gold Membership
31-01-2016
?
CID49294
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
3:02:41
13
158.63
37,151.03
5
936.888299
No
Yes
Yes
No Information Available
Poor Customer Service
1
63
M
HLPPWZZ
null
Gold Membership
02-03-2016
No
xxxxxxxx
Without Offers
Desktop
Mobile_Data
7:19:58
11
396.09
36,037.02
24
749.28
No
Yes
Yes
Solved in Follow-up
Poor Product Quality
0
29
F
C1A0IBM
City
Basic Membership
26-02-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
17:00:22
6
477.58
3,810.28
25
608.4
Yes
No
Yes
Unsolved
Too many ads
1
22
F
C9SWF6N
City
No Membership
07-09-2016
Yes
CID16131
Without Offers
Smartphone
Mobile_Data
9:16:06
11
723.4
46,847.22
5
505.21
No
Yes
No
Not Applicable
Poor Product Quality
1
11
M
Y1OR6LX
Town
No Membership
11-03-2017
Yes
CID6078
Gift Vouchers/Coupons
?
Mobile_Data
11:18:09
18
315.35
30,733.2
10
563.09
Yes
No
Yes
Solved
Poor Website
1
61
M
O8WDFKA
City
Basic Membership
13-02-2016
?
CID49906
Without Offers
Desktop
Wi-Fi
2:06:59
-999
404.25
22,747.19
8
674.53
No
Yes
Yes
Solved in Follow-up
No reason specified
1
50
M
GMQPR6W
Village
No Membership
30-06-2017
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Wi-Fi
3:48:46
11
34.74
33,866
11
1,087.239151
Yes
No
No
Not Applicable
Poor Customer Service
1
59
F
C6FCIUF
City
No Membership
29-08-2017
Yes
CID42355
Credit/Debit Card Offers
Smartphone
Wi-Fi
15:40:52
11
33.11
42,297.1
28
637.04
No
Yes
Yes
Solved
Poor Customer Service
1
62
M
0MZ3JH4
Town
Basic Membership
12-11-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
14:43:19
15
1,047.839362
39,593.22
23
640.79
No
Yes
Yes
No Information Available
Poor Website
1
51
M
2YEX48W
City
Silver Membership
26-10-2016
Yes
xxxxxxxx
Gift Vouchers/Coupons
Both
Mobile_Data
11:51:53
6
884.71
92,191.31
14
732.98
Yes
Yes
Yes
Solved in Follow-up
Products always in Stock
0
48
F
9CVE2MW
City
Silver Membership
22-10-2016
Yes
CID44123
Credit/Debit Card Offers
Desktop
Mobile_Data
5:22:30
11
740.91
34,840.92
19
710.13
Yes
Yes
No
Not Applicable
No reason specified
1
13
F
7XU73UE
Town
Premium Membership
19-10-2015
Yes
CID2763
Credit/Debit Card Offers
Desktop
Wi-Fi
2:28:10
3
237.22
9,860.95
Error
784.21
Yes
No
No
Not Applicable
Poor Product Quality
0
22
M
YWI05VC
Town
Premium Membership
29-01-2017
?
CID54265
Without Offers
?
Wi-Fi
6:20:08
18
450.32
42,528.27
47.03834667
710.96
Yes
Yes
No
Not Applicable
Poor Customer Service
0
25
F
G2T80WG
Town
Silver Membership
29-12-2015
?
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
6:25:20
20
47.77
10,225.94
9
636.95
No
Yes
No
Not Applicable
Poor Customer Service
1
33
F
WOH20FO
Town
Premium Membership
24-08-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
1:36:59
6
374.03
67,078.44
10
846.1
Yes
Yes
Yes
Solved
Reasonable Price
0
39
M
6DCOFZP
null
Silver Membership
25-05-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Mobile_Data
18:25:59
21
32.35
29,548.26
19
695.34
Yes
No
Yes
Unsolved
No reason specified
1
14
F
U118QZE
Village
No Membership
19-05-2016
No
xxxxxxxx
Without Offers
Desktop
Wi-Fi
19:20:05
4
133.49
9,158.54
18
506.31
Yes
No
No
Not Applicable
Poor Website
1
33
F
IQGY9FS
Town
No Membership
22-10-2017
Yes
CID6376
Without Offers
Both
Mobile_Data
4:21:07
10
686.03
39,691.68
27
608.78
Yes
No
No
Not Applicable
Poor Customer Service
0
50
M
9U7QY3M
City
No Membership
05-04-2017
No
xxxxxxxx
Without Offers
Smartphone
Wi-Fi
5:29:24
10
210.82
46,240.62
Error
623.6
Yes
No
Yes
Solved
Poor Website
1
12
M
437IGOE
Town
Premium Membership
14-05-2017
Yes
CID22558
Credit/Debit Card Offers
Both
Fiber_Optic
18:49:53
16
970.5
28,564.39
10
781.51
Yes
No
No
Not Applicable
Too many ads
0
45
M
1A6Y4A5
Town
Premium Membership
05-04-2017
?
CID14786
Without Offers
Smartphone
Wi-Fi
18:18:06
19
30.91
49,469.65
17
1,134.583763
Yes
No
Yes
Solved in Follow-up
Poor Customer Service
0
31
F
009GHDS
City
No Membership
31-10-2015
Yes
CID8975
Credit/Debit Card Offers
Smartphone
Fiber_Optic
10:01:20
9
94.95
19,425.51
25
331.975988
Yes
No
Yes
No Information Available
Poor Product Quality
1
17
M
GHM453T
City
No Membership
03-10-2015
No
xxxxxxxx
Credit/Debit Card Offers
Desktop
Mobile_Data
7:22:07
3
329.91
10,199.22
22
695.89
Yes
No
No
Not Applicable
No reason specified
1
24
F
P9XYSE4
Town
Basic Membership
09-12-2015
Yes
CID51829
Without Offers
Smartphone
Fiber_Optic
15:39:51
19
110.32
33,824.73
8
547.11
No
Yes
No
Not Applicable
Poor Product Quality
1
62
M
N1O5833
Village
Silver Membership
10-06-2015
Yes
CID17030
Credit/Debit Card Offers
Smartphone
Wi-Fi
1:16:46
-999
1,251.44
47,154.1
19
729.84
Yes
No
No
Not Applicable
Poor Website
0
21
F
AW6AUQP
City
Basic Membership
24-10-2017
Yes
CID25417
Without Offers
Desktop
Fiber_Optic
14:28:28
4
81.43
5,763.93
5
581.05
No
Yes
Yes
Unsolved
Poor Product Quality
1
44
F
7VWYVQK
Village
Gold Membership
08-08-2016
Yes
CID12652
Credit/Debit Card Offers
Desktop
Wi-Fi
9:14:49
-999
87.72
34,991.53
24
1,334.556897
Yes
No
Yes
Solved
No reason specified
0
45
F
NXSORCG
null
Gold Membership
16-06-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Mobile_Data
0:12:05
19
232.71
19,480.96
Error
466.189579
No
Yes
Yes
Solved in Follow-up
Poor Product Quality
0
16
F
CRH02JK
City
Silver Membership
10-12-2015
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Wi-Fi
11:32:48
11
34.88
7,183.71
24
659.31
No
Yes
Yes
Solved
Poor Website
1
36
F
5L730GL
Village
No Membership
24-01-2016
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Fiber_Optic
7:48:35
11
307.27
34,896.49
9
661.19
Yes
No
No
Not Applicable
Poor Website
1
55
M
FD9E47Z
Town
Platinum Membership
30-05-2015
Yes
CID15752
Without Offers
Smartphone
Mobile_Data
9:56:04
15
222.14
49,856.43
39.53564335
336.812408
No
Yes
Yes
Solved in Follow-up
Poor Customer Service
0
37
F
860WG4O
null
No Membership
02-08-2015
Yes
CID54763
Credit/Debit Card Offers
Desktop
Fiber_Optic
20:19:23
10
162.05
43,374.29
9
506.9
No
Yes
No
Not Applicable
Too many ads
1
26
F
NJQ595J
City
Premium Membership
16-10-2015
?
CID11547
Without Offers
Desktop
Fiber_Optic
16:34:08
19
163.34
48,136.04
19
715.6
No
Yes
No
Not Applicable
No reason specified
0
32
F
N1ENJN6
Town
No Membership
03-06-2017
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Wi-Fi
0:14:23
2
242.8
6,174.25
Error
700.28
Yes
No
Yes
Solved in Follow-up
Poor Website
1
10
M
4VNDISG
City
Premium Membership
09-04-2017
No
xxxxxxxx
Credit/Debit Card Offers
Both
Wi-Fi
1:55:23
11
408.46
19,727.89
Error
712.18
Yes
No
Yes
No Information Available
No reason specified
0
42
M
U7EV83Q
Village
Premium Membership
24-03-2016
No
xxxxxxxx
Credit/Debit Card Offers
?
Mobile_Data
3:10:12
19
36.98
43,440.65
26
720.27
Yes
No
No
Not Applicable
No reason specified
0
17
M
2AYP7SK
Town
Silver Membership
03-09-2015
Yes
CID42019
Without Offers
Desktop
Fiber_Optic
6:15:56
8
194.93
27,980.6
18
380.895319
No
Yes
No
Not Applicable
No reason specified
0