ICA_QA.csv

path_to_store,knowledge_base_identifier,creation_timestamp,question,answer,identifier
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"If a traveller plans to visit Malaysia with three companions but has initially generated a group QR code for a total of five people, what should he/she do when only four people are going for the trip?","It is important that those travelling in a group use a group QR code containing the passport details of those travelling in the same vehicle. In this case, to ensure a seamless and smooth travel experience, the traveller should use a group QR code that contains his/her three other travelling companions' profiles if only four (and not five) people are travelling.Tip: Traveller can create a group QR code that has five profiles and another separate QR code that contains four profiles. Different QR codes can be named uniquely (e.g., Family, Friends, and Colleagues).",ICA_0
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is a Foreign Identification Number (FIN) or FIN card?,"A Foreign Identification Number (FIN) is a unique 9-character alphanumeric serial code assigned to foreigners with Long-Term immigration passes in Singapore (e.g. Student's Pass, Long-Term Visit Pass, Employment Pass, Work Permit, etc.) issued by the Immigration & Checkpoints Authority (ICA) or the Ministry of Manpower (MOM). This FIN is not replicated.",ICA_1
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I check the application status of my REP application?,"You can enquire the details of your REP by clicking the ""Check Application Status"" function in the e-Service.",ICA_2
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to translate my documents that are not in English?,"You will need to provide original documents and official translations (for documents in languages other than English) for your application for immigration facilities. ICA accepts:Translations provided by the embassy of the country/place that issued the documentTranslations produced by a notary public in Singapore or the country/place that issued the documentPrivately created translations attested by the embassy of the country/place that issued the document, or notarised by a notary public in Singapore or the country/place that issued the document. ICA does not endorse any private translation companies or entities. Insufficient documentation may result in non-acceptance of your application. You may be required to provide additional documents to support your application.",ICA_3
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between a Dependant's Pass (DP) and a Long-Term Visit Pass (LTVP)?,Dependant's Pass (DP) is issued to dependants of eligible work pass holders by Ministry of Manpower whilst Long-Term Visit Pass (LTVP) is generally issued to dependants of eligible Singapore citizens/Singapore Permanent Residents by ICA.,ICA_4
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is ICA removing the departure endorsement?,The removal of the departure endorsement is part of ICA's on-going efforts to streamline procedures at the checkpoints to facilitate faster and more efficient immigration clearance.,ICA_5
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I report a potential misuse of my address?,You can submit a report on the misuse of your address.,ICA_6
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When can I collect my citizenship certificate after registration?,"As a new citizen, you are required to attend the citizenship ceremony at the respective Group Representation Constituencies (GRCs) to collect your Singapore citizenship certificate. The ceremony would usually take place in approximately three to six months after your date of registration. Once the date of ceremony is firmed up, you or your sponsor will receive an email informing the detailed information concerning the ceremony.",ICA_7
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Should I update the photo in the current passport if my/my child's facial appearance has changed?,"Regardless of age, you should apply for a new passport with an updated photo if your facial appearance has changed significantly. This will help to facilitate immigration clearance and avoid any misunderstandings over the identity of the passport holder at any checkpoint. The prevailing application fee for a new passport applies.",ICA_8
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will e-Services that do not require Singpass login still be available?,e-Services that do not require Singpass will continue to be available on the ICA website.,ICA_9
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"After making payment, how do I print my receipt?","Once payment is successful, there will be a pop-up window of the receipt. You can use the print function on the web browser to print the receipt.You will not be able to reprint your receipt once you have closed the pop-up window of the receipt. If you require a receipt, please remember to print or save the receipt before closing the pop-up window.Please refer to ICA website for more information on payment-related enquiries.",ICA_10
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do the People’s Republic of China (PRC) nationals need to apply for an entry visa if they intend to stay for more than 30 days?,"With effect from 9 February 2024, holders of ordinary passports issued by the People’s Republic of China will be exempted from visa requirements for a stay of up to 30 days in Singapore. Holders of PRC ordinary passports are not required to apply for an entry visa before entry into Singapore.If they wish to stay beyond 30 days, they may submit an online application to ICA to extend their short-term visit pass (STVP), after entering Singapore. The application can only be submitted up to 14 days before the STVP expires.Applications for STVP extension are subject to approval and relevant fees may apply. Please refer to ICA website for more information regarding the extension of an STVP.",ICA_11
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I know which designated lanes to use on arrival and is it applicable for all checkpoints?,"There will be signages to inform eligible foreign visitors to use the designated lanes for immigration clearance at the respective passenger halls.These designated lanes are currently available at Tuas Checkpoint, Woodlands Checkpoint and Marina Bay Cruise Centre.Travellers of all nationalities, entering via Changi Airport Arrival Terminals are eligible to seek clearance at the automated lanes.",ICA_12
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the accepted COVID-19 vaccinations for entry into Singapore?, Travellers are strongly encouraged to be vaccinated with COVID-19 WHO EUL vaccines. There are currently no requirements related to COVID-19 vaccines for entry to Singapore You may refer to the Entering Singapore page for full details on entry requirements.,ICA_13
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to surrender the deceased's NRIC to the police station or ICA for physical invalidation?,"There is no longer a need to surrender the deceased’s NRIC for physical invalidation. The deceased’s NRIC will be automatically invalidated in ICA’s system once the death is registered.To prevent misuse, you may either destroy the invalidated NRIC, or punch a hole in it.The use of another person’s NRIC is an offence under the National Registration Act, which carries a penalty of a fine not exceeding $10,000, or imprisonment for a term not exceeding 10 years, or both.",ICA_14
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I obtain a copy of my travel history?,"We regret to inform that we are unable to provide travel records of individuals, as information gathered during the immigration clearance process is strictly meant for ICA to carry out its function as an immigration authority.",ICA_15
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is Visa Free Transit Facility (VFTF) and who is eligible for VFTF?,"The 96-hour Visa Free Transit Facility (VFTF) may be available to nationals of the Commonwealth of Independent States (CIS)[1], Georgia, India, Turkmenistan and Ukraine; as well as selected[2] Nationals of the People's Republic of China (PRC) who are not holding ordinary, diplomatic, public affairs or service PRC passports.Transit travellers who satisfy the criteria for VFTF will have to meet the prevailing entry requirements before they are allowed entry into Singapore. Assessment for entry is determined by the ICA officers at the point of entry. Extension of stay for transit travellers under VFTF is strictly not allowed.Please refer to ICA websites for more information on the following:Visa Free Transit FacilityCheck if You Need an Entry Visa[1] CIS refers to: Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan.[2] These include holder of the PRC Travel Document, Hong Kong Special Administrative Region (SAR) Document of Identity (DOI) and Macau SAR Travel Permit. Holder of ordinary, diplomatic, public affairs and service PRC passports are excluded.",ICA_16
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How many visa applications can the local contact/ sponsor apply?,"There is no restriction to the number of visa applications that a local contact/ sponsor can apply. However, every visa application is assessed and considered on its own merits.",ICA_17
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I select if my passport is issued at an overseas mission instead of a Country/Place?,"If your passport is issued at the overseas mission, the location of the overseas mission will be the country/place of issue in the visa application.",ICA_18
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How should I appeal if my extension of stay application is unsuccessful?,"If your application is unsuccessful, you may submit a new application via the e-Service, citing the reasons for the request. Please ensure that all details provided in your application are accurate (e.g. DE number, Name, etc).Overstaying is an immigration offence. Please make the necessary arrangements to depart Singapore if you are unable to extend your stay before the expiry of your short-term visit pass (STVP).",ICA_19
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I download/ retrieve Form 5 or Form 5A?,"Form 5 or Form 5A refers to the Entry Permit issued to a successful PR applicant upon the completion of PR formalities. You may retrieve your Entry Permit details in ‘MyICA’, under ‘MyTransaction – Entry Permit’ with Singpass login.",ICA_20
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I book/change/cancel my appointment in MyICA?,"You will be prompted to make an appointment in 'Applications' if required. If you have booked an appointment, you will see your upcoming appointment in 'Notifications'. You can click on the notification to view instructions on how to make changes to the appointment. Alternatively, you can book, change or cancel an appointment in 'e-Services', under 'e-Appointment'.",ICA_21
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the processing time for Singapore Permanent Residence (PR) applications?,"Generally, Singapore PR applications take about six months to process, provided all the required documents are submitted. Depending on the complexity of the case, some applications may take more than six months to process.The main applicant/sponsor will be informed of the outcome via email/post. Meanwhile, your sponsor may check the status of your PR application online through ICA e-Service. New or repeated applications, for the same person(s), will not be accepted while the current application is still in process.",ICA_22
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I apply for a birth extract if I lost my birth certificate?,"You may refer to the ICA website for more information on the application, processing time and download of a birth extract.",ICA_23
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Must I submit Form V39A (Letter of Introduction/ LOI) if my company issues a letter with similar content?,"Your local contact can submit a letter of support issued by his/her company in lieu of Form V39A (Letter of Introduction/ LOI) on condition that all necessary information (such as the local contact’s NRIC details) are included as per V39A. Your local contact must be a Singapore citizen or permanent resident aged 21 years and above.Related Topics: LOI, Visa Letter of Introduction, Form V39A, LOIs",ICA_24
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I travel if my passport is valid for less than 6 months?,"Generally, a passport is only acceptable for travel if it has a validity period of at least 6 months.",ICA_25
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,There is a spelling mistake in my visa application. Can the visa application information be amended after the application has been submitted or approved?,"You must ensure that the correct information is submitted at the point of your visa application via the e-Service. Amendment of information is not allowed after successful submission of the visa application to ensure data integrity.You can disregard the outcome of the previous application submitted and proceed to submit a new visa application with the correct details.Please note that the processing fee of S$30/- collected at the time of submission is non-refundable.Lastly, please quote the reference number of the previous application and indicate the reasons for the resubmission on your new application under the 'Additional Information to support this SAVE application/Remarks' field in SAVE and check the application details carefully before submission to avoid any unnecessary delays.",ICA_26
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is Immigration Exemption Order (IEO)?,"IEO or Immigration Exemption Order allows persons accredited as diplomats, consular representatives or visiting forces, and their dependants to apply to stay and work in Singapore under the Immigration Act.",ICA_27
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I did not receive the email on retrieving my digital Student's Pass (STP)?,"For STP holders who are required to complete formalities at ICA, you should receive the email within 30 minutes after the completion of formalities. If you did not receive the email after 30 minutes:Check the spam or junk folder of your email accountEnsure that your email inbox folder is not fullEnsure that you have an active internet connection on your deviceFor STP holders who had their biometrics enrolled at the ir school, you will receive the email no more than seven (7) working days from the date of your enrolment.If you are unable to locate the email after performing the above checks, you may contact us via the enquiry form for assistance.",ICA_28
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I apply for or renew APEC Business Travel Card (ABTC)?,All APEC Business Travel Card (ABTC) applications must be submitted online at the e-Service. The card will be mailed by registered post to the applicant when it is ready.,ICA_29
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is QR code introduced for immigration clearance?,"Travellers arriving and departing via Singapore land checkpoints by car, motorcycle, lorry or bus can use QR codes in lieu of passports for faster and more convenient immigration clearance.This means that instead of using their passports at the immigration lanes, they will only need to scan a single QR code which they generate prior to arriving at the checkpoint.",ICA_30
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between a business visa and a social visa?,A business visa is an application submitted by a company for business purpose whereas a social visa is an application submitted by an individual/family for social purpose.,ICA_31
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I am a Singaporean and my child is born overseas. Can I register my child's birth via LifeSG?,ICA does not register birth of a child who is born overseas. You should register the child's birth and obtain the birth certificate from the foreign authorities in the country/place where the child was born.You may refer to ICA website for more information on citizenship application for your child.,ICA_32
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I update my latest employment or salary information for PR application?,"Applications submitted before 26 June 2024:If there is a change in your employment details whilst your PR application is being processed, please upload the following documents for our reference:-a) A letter to state the purpose of submitted the additional supporting document(s), for example increment etc.b) Relevant documentary proof (for example, increment letter and/or latest payslip showing the increment etc.)via 'Ad-hoc submission' under 'Enquire Application status' at ICA e-Service.Applications submitted on or after 26 June 2024:For Singpass users, please log in to the e-Service via MyICA and select 'Update information' within your case summary page to provide the update.For Non-Singpass users, please log in to the e-Service with your submitted application Reference ID and select 'Update information' within your case summary page to provide the update.",ICA_33
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is SGAC or SG Arrival Card?,"SG Arrival Card,  also known as SGAC is the electronic version of the paper Disembarkation/Embarkation (D/E) card that every foreign visitor must present for immigration clearance. A D/E number is provided to foreign visitors after SGAC submission.The submission of the SG Arrival Card is one of the basic entry requirements to visit Singapore. The use of the SG Arrival Card e-Service is free of charge. Please also note that the SG Arrival Card is not a visa.",ICA_34
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"What should I input for ""Vehicle Number"" if I do not have the transport details before/at arrival?","Travelling to Singapore by BusYou may wish to submit your declaration on the same day of your arrival when you have the vehicle number. Alternatively, you may submit the declaration beforehand and indicate 'BUS' under Vehicle Number.When the vehicle number is available, you may update your declaration via:a) the SG Arrival Card e-Service under ""Update a Submission""; orb) MyICA Mobile App: Select the submitted SG Arrival Card record and tap on the ""Edit"" buttonTravelling to Singapore by RailIf you are travelling by rail, you may wish to submit your declaration on the same day of your arrival when you have the vehicle number. Alternatively, you may submit the declaration beforehand and indicate 'TRAIN' under Vehicle Number.When the train number is available, you may update your declaration via:a) the SG Arrival Card e-Service under ""Update a Submission""; orb) ICA Mobile App: Select the submitted SG Arrival Card record and tap on the ""Edit"" button.Travelling to Singapore by FootIf you are travelling by foot, you may select mode of travel as 'BUS' and indicate 'NA' under Vehicle Number.",ICA_35
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I have to retrieve or download and print the approved e-Visa to travel to Singapore?,You are strongly encouraged to print and bring along your e-Visa to avoid any inconvenience as the airlines and immigration authorities of your country of embarkation are likely to ask for the e-Visa for verification.You can retrieve your valid e-Visa via the 'Enquire Application Status' function at the ICA e-Service with the visa application reference number and applicant's travel document number.,ICA_36
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"Will I be able to make a single appointment to collect all documents (e.g. passport, identity card)?",Separate appointments will need to be made to collect the different documents.Note: Eligible applicants who have re-registered for an identity card when they apply for a passport can collect both passport and identity card in a single appointment.,ICA_37
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When will I receive the In-Principle Approval letter If my application is approved?,You will receive a notification to download the outcome letter with relevant instructions at ICA e-Service when your application status is 'In-Principle Approval'.,ICA_38
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I get back my Permanent Residence (PR) status if I had previously renounced PR?,"There is no provision to reinstate the PR status of those who have renounced their status voluntarily. If you are Interested to become a Singapore PR again, you may submit a fresh application to us for consideration if you meet the prevailing application criteria for PR.",ICA_39
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I apply for a Pre-Marriage LTVP Assessment (PMLA)?,A Singapore citizen - Non-resident couple is encouraged to submit a PMLA before getting married. The PMLA provides greater clarity on whether your intended non-resident spouse may qualify for long-term stay in Singapore. Failing to complete a PMLA may lead to a longer processing time when you and your foreign spouse submit a Long-Term Visit Pass (LTVP) application after marriage.You may refer to Pre-Marriage LTVP Assessment for more information.,ICA_40
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I use a photograph taken with my mobile phone for a passport or identity card (IC) application?,"We recommend that you download and use mobile apps that are specifically designed to take photographs for Singapore passport or identity card applications. These apps usually come with features that will help you take photographs in the required dimensions. Some suggested search-words you can use on the Android Play Store or Apple App Store are 'Singapore Passport’, 'Singapore IC’ and 'Photo’. The photograph will be accepted if it complies with our photo guidelines.",ICA_41
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I cancel a Short-Term Visit Pass?, The Short-Term Visit Pass (STVP) will automatically expire after the last day of validity or when the traveller departs Singapore. There is no need to cancel the STVP if a traveller wishes to depart Singapore before the expiry.,ICA_42
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How long will the passport application process take?,"The processing time for a passport is around 1 to 2 weeks. The processing time will be longer if your photograph does not meet the standard requirements.If you do not hear from us after 2 weeks from the date of application, you may contact us via the enquiry form for assistance.",ICA_43
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I report or provide information against immigration offenders and related activities?,"You may send your feedback or report on potential immigration offenders and related activities (illegal immigrant, overstayer, suspected marriage of convenience or sham marriage etc.) through ICA online form.Please note that all identities and information provided to ICA are used only for our assessment/investigation purposes and will be treated with the strictest confidence. Information gathered during our assessment/investigation is meant only for ICA to carry out our function as an immigration and checkpoints authority and we are unable to disclose any investigation findings or outcome of the case.",ICA_44
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I found my lost IC after I have reported the loss of the IC?,"The lost card becomes invalid once you have applied for a replacement IC. You should use your new IC and invalidate your lost card by cutting it up.If you have not applied for the IC replacement, please submit to ICA the front and back images of your recovered IC.",ICA_45
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to book an appointment date for the oath-taking?,"You are not required to book an appointment for oath-taking. You may proceed to ICA Services Centre and obtain an 'Oath-taking' queue ticket at the self-service kiosks. Please ensure you have the required documents to complete your Oath of Renunciation, Allegiance and Loyalty (ORAL).",ICA_46
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Who should the employment letter from my employer be addressed to for my citizenship application?,"Your letter can be addressed to ICA Services Centre. The letter is to be dated no more than three months from the date you apply for Singapore citizenship, stating your occupation, date of employment, basic and gross salary per month.",ICA_47
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,My Re-Entry Permit (REP) was renewed for one year only. Can I request for a longer duration of Re-Entry Permit (REP)?,"All REP renewal applications are being carefully assessed, taking into consideration all relevant factors, before a decision is made. If there are fresh facts and circumstances to support your request for a longer REP validity, you may furnish them to us for consideration at your next REP renewal.",ICA_48
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the documents required for IC collection?,You must bring along your current IC for verification and invalidation unless you are collecting a replacement for a lost IC.,ICA_49
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Is there a limit to the number of profiles in a group QR code?,"A single group QR code can contain up to 10 profiles.For travellers who selected ""Motorcycle"" as the vehicle type, only a maximum of two profiles are allowed in this group QR code.For travellers who selected ""Lorry"" or “Bus” as the vehicle type, only a maximum of four profiles are allowed in this group QR code.Nevertheless, travellers are free to create and customise multiple groups of QR codes, depending on their travel needs.",ICA_50
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will a Student's Pass Holder be issued a Long-Term Pass automatically upon course completion?,"Upon course completion, students will have to cancel their Student's Pass (STP) and surrender any physical STP card that was issued to them for cancellation to ICA. Upon cancellation of their STP, they may be granted a short-term visit pass to stay in Singapore (up to 89 days).If you are studying in an Institute of Higher Learning (IHL) and wish to have a longer period of stay to look for jobs upon completion of your course, you may apply for a one-year (non-renewable) long term visit pass (LTVP).You may refer to LTVP for Graduate from IHL Seeking Employment in Singapore for more details.",ICA_51
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I extend the Special Pass of my newborn if the foreign passport is not ready for collection?,"You can submit the extension of stay form at least 7 days before the expiry of your child’s current Special Pass.You are required to furnish the following documents for the extension of your child's special pass:a) Travel documents of both parents,b) Singapore IC or work passes of both parents;c) Parents' marriage certificate (if any) and child's birth certificate;d) Advisory note; ande) Letter of acknowledgement from the Embassy or High Commission in Singapore indicating you have submitted a travel document application for your child or the travel document for your new-born child.",ICA_52
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I key in for the field 'Date of Departure from Singapore' if I am not leaving Singapore?," You are expected to provide information that is true, accurate, and complete to the best of your knowledge and belief. If you are a short-term visitor, you must be able to provide a confirmed onward or return ticket (where applicable) to be considered for entry to Singapore. Please refer to ICA's entry requirements for more information. If you are an In-Principle Approval (IPA) letter holder, you may provide an indicative departure date that is 30 days from the arrival date and the same city as the last city/port of embarkation in your SG Arrival Card, if you do not have the information at the point of submission.",ICA_53
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will my current ABTC card be affected due to the change in the validity of passport?,"The validity of the ABTC is five years or up to the validity of the passport, whichever is shorter. However, if your Singapore passport number has changed, you need to apply for a new ABTC under the category of 'replacement due to change of particulars'. You should submit an application only after you have collected your new passport.",ICA_54
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I authorise another person to collect my/my child’s passport on my behalf?,"You must collect your passport in person, be it at SingPost or ICA Services Centre.For your child (aged below 16 at the point of application) and if the collection is at ICA Services Centre, you may authorise another person to accompany your child. In addition to the documents listed in the notification card/email, the authorised person would need to bring along his/her IC and the signed authorisation letter by consenting parent, which includes names and IC numbers of both parties as well as name and birth certification number of child.If the collection is at SingPost, the consenting parent who applied for the child's passport must be present and you cannot authorise another person to collect your child's passport on your behalf.",ICA_55
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"If I submit an application for Long-Term Visit Pass (LTVP) renewal early (e.g. six months before expiry), will the remaining validity of my current LTVP be added to my new LTVP?","There is no restriction on how early a Long-Term Visit Pass (LTVP) holder can submit the LTVP renewal application. However, the remaining validity of your current LTVP will not be added to the validity of your new LTVP. You can submit your LTVP renewal application two to three months before expiry of the current LTVP.For applicants who are exempted from visiting ICA Services Centre to complete the formalities for the LTVP issuance, the issuance date will follow the payment date of the LTVP issuance fee.",ICA_56
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I have to inform ICA if there is a change in passport number due to passport renewal?,"The updating of new passport number is not required after the submission of the Pre-Marriage LTVP Assessment (PMLA). However, please take note to update your new passport number in the online application form during your Long-Term Visit Pass (LTVP) application.",ICA_57
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I change my address at a neighbourhood police post/centre or at ICA Services Centre?,This service is no longer available at the police posts and ICA Services Centre. Please visit our e-service to change your address.,ICA_58
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I travel with my current passport while my new passport application is still being processed?,You may travel using your current passport if it has a validity period of at least 6 months and is not damaged. The current passport will be invalidated only upon issuance of the new passport.,ICA_59
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is there no arrival endorsement in my passport after I enter Singapore as a foreign visitor?,"ICA has replaced the arrival stamp endorsements issued to foreign visitors on short-term visit pass with the electronic Visit Pass (e-Pass).Upon granted entry into Singapore, the e-Pass will be automatically issued to foreign visitors via email based on the email address declared in their SG Arrival Card submission. Foreign visitors may also check their email spam/junk folder if they are unable to find the e-Pass in their email inbox.You may refer to ICA website for more information on entering Singapore.",ICA_60
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I register/replace my IC when I am residing overseas?,You need to collect your IC in person. Please only register/replace your IC if you are planning to return to Singapore within the next six months.,ICA_61
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check my newborn's citizenship status?,"A child born in Singapore to legally married parents who are both Singapore citizens (or either one is a Singapore citizen) at the time of child's birth, is automatically a Singapore Citizen.",ICA_62
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need a visa if I want to transit in Singapore?,"If you arrived at Singapore Changi Airport and were issued with the onward boarding passes for connecting flights out of Changi Airport, you may remain within the Changi Airport transit area until time for flight departure.You can also remain in the transit area if you can obtain the onward boarding passes from any of the Transfer Lounges within the transit area.However, if you are not issued with the onward boarding passes for connecting flights out of Changi Airport; or unable to obtain the onward boarding passes from any of the Transfer Lounges within the transit area, you are advised to exit the transit area as soon as possible.We wish to highlight that most passengers who are arriving on a Low Cost Carrier (LCC) or connecting to a LCC are required to seek immigration clearance and obtain your onward boarding passes in the respective Departure Check-in Hall.If you are required to seek immigration clearance before obtaining your onward boarding passes at the Departure Check-in Hall, you will have to satisfy the prevailing entry requirements, which include possessing an entry visa, where applicable.All passengers are strongly advised to liaise with the relevant airlines before embarking on your journey. For more information on flights connection and transit facilities/ services, please visit the Changi Airport Group's website.",ICA_63
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is required for a LTVP holder to work in Singapore?,"LTVP/LTVP+ holders may only commence work after they are issued a valid Letter of Consent (LOC) from Ministry of Manpower, along with a valid LTVP. You may continue to work if you have been issued with a valid work pass from Ministry of Manpower separately.",ICA_64
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I enter as a PR if my Re-Entry Permit is tagged to my old passport instead of my new passport?,"You may enter as a Singapore Permanent Resident (PR) if your Re-Entry Permit (REP) is still valid. You would need to use your Singpass to access the ICA e-Service and transfer the remaining validity of your valid REP from the old to the new passport. Otherwise, you may be inconvenienced each time you travel in and out of Singapore.",ICA_65
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Which mobile app can travellers use to generate the QR code?,"The QR code is generated via the MyICA mobile app, which can be downloaded for free from both App Store (iOS) and Google Play (Android).",ICA_66
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check the status of my passport application or retrieve the application reference number?,"You may check the status of your online application or retrieve your application reference number by logging in to MyICA.For hardcopy applications, you may log in to our e-Service.",ICA_67
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why was my Student's Pass application rejected?,We regret to inform you that we are unable to share specific information on the assessment of applications. All Student's Pass application are carefully considered and reviewed by ICA.You may refer to Becoming a Student's Pass Holder for more information on Student's Pass requirements.,ICA_68
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I renew my Singapore passport if I am in the midst of renouncing my foreign citizenship?,"Under the Singapore Constitution, minors who are Singapore Citizens by descent or registration must take the Oath of Renunciation, Allegiance and Loyalty (ORAL) upon attaining 21 years of age and before attaining 22 years of age. Minor is required to take the ORAL on or after 21st birthday date and no later than 22nd birthday.Once the minor has completed his/her oath taking formalities, he/she may apply for Singapore passport. Nonetheless, should the minor require to extend the validity of his/her Singapore Passport before taking the Oath, and in need to travel, he/she may apply for a new passport with a validity one day before his/her 22nd birthday. The passport can only be extended to its full 10-year after the minor has taken the ORAL.You may contact us via the enquiry form if you require further clarifications on passport renewal.",ICA_69
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the expected processing time for an IC application?,"The expected processing time for IC application is seven (7) working days. If you also applied for a passport within the same application, the combined processing time for both documents is three (3) weeks.",ICA_70
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I sponsor my parent(s) for Singapore Permanent Residence (PR)?,You can sponsor your parent(s) for Singapore Permanent Residence (PR) only if you are a Singapore citizen.,ICA_71
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I still collect my passport at SingPost if I missed my appointment?,"You have a 4-day collection window to collect your passport at SingPost from your appointment date. If you miss the collection window, please make another appointment to collect your passport 2 working days after the collection window has lapsed.",ICA_72
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I have not received my PIN mailer or address sticker?,"If you have not received your PIN or address sticker after seven (7) days (for local addresses), please request for another PIN or sticker via the e-service. After you request for a new PIN, the original PIN will no longer be valid. For overseas addresses, the delivery time may be longer.",ICA_73
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"How do I check the status of my Singapore citizenship, Permanent Residence and/or Long-Term Visit Pass application if I do not have SingPass?","If you have submitted your application on or after 26 June 2024, you may log in to the ICA e-Service with your reference number to check the status of your Singapore Citizenship, Permanent Residence or Long-Term Visit Pass application.You will be redirected to the Case Summary page where you can check your status enquiry.",ICA_74
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When will I receive the final outcome letter after completing the Singapore citizenship journey?,"After you have completed the last component of the Singapore citizenship journey, you should be able to view your letter online within the next two to three weeks.",ICA_75
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I am currently overseas and require a new passport. How should I apply for it?,"Please submit your Singapore passport application online. Log in to our e-Services and select the Singapore Overseas Mission closest to you for the collection venue.Alternatively, please proceed to the nearest Singapore Overseas Mission to apply in person.",ICA_76
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I request to reschedule my citizenship ceremony?,You may contact us via the enquiry form on the request to reschedule your citizenship ceremony.,ICA_77
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I have submitted my SG Arrival Card (SGAC) with health declaration? How can I retrieve my submitted SGAC with health declaration if I did not print the acknowledgement?,"Upon successful submission of the SG Arrival Card (SGAC), an acknowledgement email, which contains information on your arrival declarations will be sent to the email address provided in your SGAC submission. Foreign visitors will be able to find the Disembarkation/Embarkation (DE) number in the acknowledgement emails.Travellers who had submitted the SGAC at ICA e-Service will be able to download a PDF copy of their declarations after submission.Please be informed that the acknowledgement email would suffice. You can refer to the email spam/junk folder if you are unable to find the acknowledgement email in your email inbox.Upon arrival in Singapore, please show the acknowledgement email on your mobile device or a printout copy to the ICA officers.",ICA_78
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the responsibilities of a Local Contact if a visa applicant breached the law in Singapore?,The Local Contact may be called upon for interview to assist in investigation if the foreigner is found to have breached the law in Singapore.,ICA_79
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can Dependant's Pass (DP) holders study in Singapore?,"If you hold a valid Long-Term Visit Pass (LTVP), Dependant's Pass (DP) or Immigration Exemption Order (IEO), you are not required to obtain a Student's Pass to pursue full-time, non-religious related studies in Singapore. You may enrol in any full-time, non-religious course within the duration of your existing pass.If you hold a valid LTVP or DP and wish to study in an approved religious school/madrasah, you will still need to obtain a Student’s Pass. Holders of a valid IEO are exempted from this requirement.",ICA_80
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I submit the SG Arrival Card for multiple trips under 'Group Submission'?,The 'Group Submission' is meant for a group of persons who are travelling to Singapore together for one trip.,ICA_81
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will my PR status be revoked if I divorce my spouse who sponsored my Singapore Permanent Residence (PR) application?,"Any cancellation of PR must be done in accordance with the provisions of the Immigration Act (Chapter 133) or the Regulations thereunder. While your PR may be sponsored by your spouse, your renewal of REP will be assessed on your own merits if you are divorced or under-going divorce.",ICA_82
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I need to travel urgently but I do not have a valid passport?,"Singapore citizens who require your passport urgently may approach our service ambassadors at Level 1, ICA Services Centre during our operating hours. Please bring along the following documents:For yourself –• IC;• Current passport (if valid at the point of passport application)• Evidence of urgent travel need (hotel reservations, flight tickets, travel itinerary etc); and• Recent passport-sized photo (taken within 3 months).For your child (aged below 16) –• Child's original birth certificate;• IC of the parent who consented to the child's passport application;• Child's current passport (if valid at the point of passport application)• Evidence of urgent travel need(hotel reservations, flight tickets, travel itinerary etc); and• Recent passport-sized photo (taken within 3 months).Your request will be assessed by ICA and the waiting time is expected to be three hours or longer.",ICA_83
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I apply for a Long-Term Visit Pass (LTVP) and Singapore Permanent Residence (PR) concurrently?,Both LTVP and PR may be applied concurrently.,ICA_84
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What will happen if a traveller or his/her travel companion submits wrong passport information while generating the QR code?,"It is crucial for travellers to verify and confirm the accuracy of the details included in the QR code. Failure to do so may lead to inconvenience when they undergo immigration clearance at Singapore Land checkpoints.If you need to correct any inaccuracies in the information you have provided, you may edit the details through navigating to the 'edit' option under your profile.",ICA_85
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I have to cancel my Dependant's pass before Student's Pass is issued?,"Upon issuance of a Student's pass, your Dependant's Pass will be automatically cancelled.",ICA_86
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check the status of my application for extension of stay?,"Your application for the extension of your Visit Pass will be processed within five working days (excluding Public Holidays and weekends). Some applications may take longer to process.You can check the status of your application online via the 'Enquire Application Status' function in the e-Service by keying in your travel document number and DE number (found in the SG Arrival Card acknowledgement), or your travel document number and expiry date.",ICA_87
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why did I get a 3-month extension for my current LTVP?,Long-Term Visit Pass (LTVP) renewal applicants who are eligible for the LTVP extension will receive an email notification to inform you on the 3-month extension for your current LTVP. This is an interim arrangement while we process your LTVP renewal application. We will inform you the outcome of your renewal application via email.,ICA_88
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Do I need to update my new passport details if the registered passport for automated clearance has expired?,For Singapore Passport HoldersYou do not need to update your new passport information separately every time you renew your passportFor Non-Singapore Passport HoldersYou will need to update your new passport details with the relevant centres:For Singapore permanent residents (via ICA e-Service on REP Renew/Transfer)For Long-Term Pass holders registered with ICATravel Document update for Long-Term Visit Pass holdersTravel Document update for Student's Pass holdersMinistry of Manpower (MOM) if you are Employment/Dependant's Pass holders (via MOM website).The service is free-of-charge.,ICA_89
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,When do I need to report a change of address on my IC?,IC holders are required to report a change of address within 28 days of moving to the new address.,ICA_90
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the average processing time for an application to renew or transfer Re-Entry Permit (REP) submitted online?,The general processing time is within one week for REP renewal and within three working days for REP transfer applications submitted online. Please note that the processing time excludes the day of submission and some applications may take longer to process.,ICA_91
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between visa and visit pass?,A valid Singapore visa is not an immigration pass. A valid entry visa is a pre-entry requirement that you must apply for before travelling to seek entry into Singapore if you hold a travel document issued by one of the following countries/places listed on ICA website.Possessing a valid visa does not guarantee entry into Singapore. You will have to satisfy the basic entry requirements (https://www.ica.gov.sg/enter-transit-depart/entering-singapore) before being considered for entry into Singapore.The grant of a visit pass is determined by the ICA officers at the point of entry. The period of stay granted is shown on the visit pass endorsement given on the passport or the electronic Visit Pass (e-Pass) issued to you through email. You can visit the e-Pass portal or use the Visit Pass Validity Tool to check the expiry of your e-Pass or visit pass. Please note that the period of stay is not tied to the validity of your entry visa.You may refer to ICA website for more information should you require to extend your visit pass.,ICA_92
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do after my Singapore Permanent Residence (PR) application is approved?,"Once your PR application is approved, ICA will issue you with an In-Principle Approval (IPA) letter containing administrative details/conditions.Singapore PR applicants and sponsor who have received the PR IPA letter must be present in person at ICA ICA Services Centre to complete Singapore PR formalities.Please ensure that all requirements as stated in the IPA letter are duly completed and the relevant documents/ forms are submitted on the appointment day for ICA to process the formalities accordingly.",ICA_93
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I am prompted with an error message when submitting the SG Arrival Card?,"For more information on the SG Arrival Card e-Service, please refer to our Frequently Asked Questions (FAQs) and video guide.You may also submit an enquiry with a screenshot of the error message (if available) for further clarification on your SGAC submission. Do indicate whether you are using the web service or MyICA Mobile App for the error encountered when submitting the SG Arrival Card application.",ICA_94
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I report the loss of a physical Long-Term Visit Pass card?,"With effect from 27 Feb 2023, ICA has ceased the issuance of Long-Term Visit Pass (LTVP) physical cards.For replacement of LTVP due to loss/damage, there is no need to report to ICA as no physical LTVP card will be issued for the replacement.You may use the digital LTVP in your Singpass app for verification of your status.Only pass holders who are unable to apply for Singpass (e.g. LTVP holders under 15 years old), may report to ICA Services Centre to seek a digital replacement of their lost/damaged LTVP card.",ICA_95
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should the traveller do when his/her QR code is expiring?,"When the traveller accesses the QR code via the MyICA mobile app and their passports is still valid, the QR code's validity will be automatically extended. Hence, no further actions are required for these group of travellers.The QR code will be invalid for use once the passport has expired. MyICA mobile app will prompt users that their passport has expired or is expiring (i.e., passport with less than six months' validity).After travellers have received a new passport, they can update their or others' profile information in MyICA mobile app. This includes making changes to details such as the new passport number and passport expiry date.",ICA_96
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"During the passport application, I had selected Singapore as my collection centre. How do I change the collection venue to an overseas mission subsequently?",Please contact us via the enquiry form for assistance.,ICA_97
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What happens if travellers do not have mobile data to access the QR Code in MyICA mobile app?,"The QR code generation works in offline mode.Travellers can still create and retrieve the QR code for self-scanning at the immigration counters, even if travellers do not have mobile data.For a smooth journey, travellers are advised to generate their individual or group QR code before their arrival at Singapore land checkpoints.",ICA_98
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is it necessary for all arriving travellers to submit SG Arrival Card with health declaration?,"The electronic health declaration is in place for purposes of disease control, specifically to guard against importing diseases of concern, to protect the health of Singapore residents. Those who make false declarations may be prosecuted under the Infectious Diseases Act.",ICA_99
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can travellers update the members in the group QR code for different trips?,"The MyICA mobile app can store multiple group QR codes with different group members. Travellers can edit the members in a group by adding or removing the member profile and regenerating the QR code even in offline mode (i.e., without mobile data). Travellers have the option to customise group names (e.g., 'Family', or 'Friends') to better fit their travel requirements.",ICA_100
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Does my child need to be a Permanent Resident (PR) before applying for Singapore citizenship?,Your child may apply Singapore Citizenship without the need to be a Permanent Resident.,ICA_101
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I renew my Student's Pass before pass expiry?,You must be accepted for admission into a full-time course by a recognised education institution in Singapore to apply for renewal of your Student's Pass. You may renew your Student's Pass online using the e-Service.,ICA_102
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I request for a Long-Term Visit Pass (LTVP) physical card after 27 Feb 2023?,ICA had ceased the issuance of Long-Term Visit Pass (LTVP) physical cards from 27 Feb 2023. LTVP will henceforth be issued in digital format only.,ICA_103
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"Are travellers required to bring their passport along when travelling to Malaysia, given that they can now use a QR code for immigration clearance?","The QR code can only be used for immigration clearance at Singapore land checkpoints via car, motorcycle, lorry and bus.Travellers are reminded to bring their passports when travelling overseas, as it remains the official travel document for identification during overseas travel.",ICA_104
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why am I unable to book an appointment to collect my passport at ICA Services Centre?,"If you are eligible for collection at SingPost, you will only be offered this option and will not be able to book an appointment at ICA Services Centre.",ICA_105
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I collect my Singapore citizenship certificate?,You will be required to attend the citizenship ceremony to collect your original Singapore citizenship certificate. More details of the citizenship ceremony would be sent to you via email once the details are finalised.,ICA_106
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the processing time for visa application?,"The processing time is within three (3) working days, excluding the day of submission. Some applications may take longer to process, especially during peak periods.You can use the Enquire Application Status function to check on the progress of your application.",ICA_107
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check if a person is a Singapore Permanent Resident (PR)?,You may check the validity of the Re-entry Permit (REP) held by the person alongside a valid Identity Card (IC) or Digital IC (if available).,ICA_108
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can I access the e-Service to reprint my Re-Entry Permit (REP)?,"You can access the ""Print REP"" function on the e-Service to reprint your Re-Entry Permit (REP). There is no charge for the reprint of a REP.",ICA_109
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What are the documents required for passport collection?,"Please bring along the following documents:For yourself –• IC;• Current passport (if valid at the point of application).For your child (aged below 16 at the point of application) –• Child's original birth certificate;• IC of the parent who consented to the child's passport application;• Child's current passport (if valid at the point of application).If the consenting parent is unable to accompany the child for the collection, another person may do so on his/her behalf with the following additional documents (for Collection at ICA Services Centre only):• Signed authorisation letter by consenting parent, which includes names and IC numbers of both parties as well as name and birth certification number of child;• IC of the authorised person",ICA_110
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is required to maintain Permanent Residence (PR) status?,A Singapore permanent resident (SPR) who wishes to leave Singapore must obtain a Re-Entry Permit (REP) to enable him/her to return to Singapore as a SPR.  A SPR who remains outside Singapore without a valid REP will lose his/her PR status.,ICA_111
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,I have booked an appointment to collect my passport. Can I change my existing appointment?,You may make changes at least 3 working days before your existing appointment. Log in to ICA e-Service to change your existing appointment.,ICA_112
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,My trip to Singapore is cancelled. How do I withdraw the submitted SG Arrival Card (Individual/Group) for the cancelled trip?,"You do not need to withdraw or void the SGAC submission if you are cancelling your trip.If you are planning for a new trip to Singapore, you are required to submit a new SG Arrival Card.If you are using MyICA mobile app, you can delete your record by selecting the record that you wish to delete in 'Group Submission'. Please note that the 'delete' function in the mobile application is meant for travellers to clear their records:i) after their trip is completed orii) before the submission of their trip informationRecords that are deleted would not result in the retraction of records that have been submitted to ICA.",ICA_113
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I select for SG Arrival Card (SGAC) if I have an In-Principle Approval (IPA) issued by MOM or ICA?, A holder of an In-Principle Approval (IPA) issued by ICA/MOM will need to submit the arrival information and the health declaration as a foreign visitor via the SG Arrival Card e-Service.,ICA_114
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I know when my citizenship ceremony will be held?," Typically, the citizenship ceremony will be held three to six months after you have registered as a Singapore citizen. You will be provided with further details via email closer to the date of the citizenship ceremony.",ICA_115
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I update my new passport details with ICA if I am a Long-Term Visit Pass (LTVP) holder?,You can report change in passport particulars via the e-Service. The LTVP holder will be required to upload an image of the new passport biodata page at the e-Service.You can refer to ICA website on Change of Passport Particulars or Residential Address for LTVP holders for further information.,ICA_116
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Does the Singapore Permanent Residence (PR) status expires?,"The Singapore PR status will not expire. However, a valid Re-Entry Permit (REP) is needed each time a Singapore PR travels abroad. The REP allows you to retain your Singapore PR status while you are outside of Singapore. If you leave Singapore or remain overseas without a valid REP, you will lose your Singapore PR status. You must login to ICA e-Service using your Singpass to renew your REP.",ICA_117
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Does the date of arrival to Singapore in the SG Arrival Card (SGAC) or entry date refers to date of embarkation from last city/port?,"The ""Date of Arrival to Singapore"" in the SG Arrival Card refers to the expected arrival date or entry date to Singapore.",ICA_118
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Are there issues if I did not submit the SG Arrival Card (SGAC) before arriving to Singapore?," Travellers are strongly encouraged to submit their SG Arrival Card before arriving in Singapore, as those who have not done so will be required to submit on arrival before they can proceed for immigration clearance. This will delay their immigration clearance unnecessarily.",ICA_119
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Why is my Long-Term Visit Pass (LTVP) application pending still after six weeks?,"All applications for LTVP applications are carefully considered and reviewed by ICA.The LTVP applications will be processed within six weeks* if all the required documents are submitted. Some applications may take more than six weeks to process. We seek your patience while we consider your application.*For spouse of Singapore citizen who did not submit a Pre-Marriage LTVP Assessment (PMLA), the LTVP application will be processed within six months.You will be informed of the outcome via email. Meanwhile, you or your local sponsor may check the status of your LTVP application through the e-Service.New or repeated applications, for the same person(s), will not be accepted while the current application is still in process.",ICA_120
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What is the difference between applying for an entry visa as an Individual User or Business User?,"You can apply for visa as Individual User if you are applying for individuals/families for the purpose of social visit. Singapore registered business entity applying for visa applicants for the purpose of business visit should apply for visa as Business User. In addition, the local contact who submits the visa application must be either a Singapore citizen or a Singapore permanent resident who is at least 21 years old with a Singpass account.",ICA_121
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I obtain the departure endorsement to prove that I left Singapore?,"ICA no longer issues departure endorsements. You may use proxy documents, such as boarding passes as indicators of your exit record.",ICA_122
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Can Long-Term Pass Holders still travel with a passport which is expiring in 6 months' time or less?,"Generally, as long as long-term passes (i.e. Student's Pass, Long Term Visit Pass, Work Permit, Employment Pass and Dependant’s Pass, etc.) are valid, the pass holders are able to use their current valid passport upon seeking arrival and departure immigration clearance at the Singapore checkpoints.However, they are advised to be mindful of the immigration requirements of any country they wish to depart, visit or place of return when travelling on a passport that is less than six months valid before embarking on their journey. Where applicable, they should also check with the airline to ensure that they are allowed to board the plane as airlines have the prerogative to issue boarding passes to their passengers.As Singapore’s border measures and entry requirements will evolve as the global situation changes, please visit the MOH website and ICA website for the latest updates on travel and health control measures.It is important for a long-term pass holder to renew his/her foreign passport if it is expiring. Ensuring that a passport remains valid will allow ICA to determine his/her foreign citizenship.For all matters relating to foreign passport, please approach the respective Embassy/Consulate/Overseas Mission in Singapore.Once a new passport is obtained, a long-term pass holder will need to update his/her new passport details with the relevant issuing authority accordingly.ICA-issued Long Term Visit Pass (LTVP) holders are required to update his/her new passport details with ICA accordingly once he/she has been issued with a new passport.",ICA_123
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Who is required to be present during my child's Singapore citizenship registration?,Children age 14 years old and below need not attend the citizenship registration at ICA Services Centre. Their citizenship registration will be completed in absentia by their sponsoring parent on the appointment date. Children age 15 years and above are required to be present accompanied by the main sponsor.,ICA_124
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I extend my Short-Term Visit Pass (STVP) or stay in Singapore?,All short-term visit pass (STVP) extension applications must be submitted online via the e-Service. Walk-in applications will not be accepted. You are advised to submit your application when your STVP has a remaining validity of 14 days or less. Your application will be processed within five working days (excluding Public Holidays and weekends). Some applications may take longer to process.Do note that all applications will be assessed holistically and are subjected to approval.,ICA_125
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I apply for Singapore Permanent Residence (PR) and what are the eligibility criteria for PR application?,You may refer to the ICA website for more information on the eligibility criteria for PR application.,ICA_126
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,Will I lose my Singapore citizenship if I live overseas?,"Under Article 135(1)(b) and 135(1)(c) of the Singapore Constitution, a Singapore citizen who has been away from Singapore for a continuous period of 10 years or more without a valid Singapore passport may be deprived of his Singapore citizenship.   You are advised to have a valid Singapore travel document if you wish to remain outside of Singapore for more than 10 years.",ICA_127
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I update my information if there are changes to the submitted details on SG Arrival Card (SGAC)?,"You can update your arrival information in the SG Arrrival Card e-service via 'Update a Submission', provided the record has not expired. Please note that the arrival information you have submitted for each trip will expire:-i) after the date of the arrival; orii) after you have made your trip, whichever is earlier.If you are using MyICA Mobile App, you can update your arrival information, provided the record has not expired, by navigating to your trip record and select the 'Edit' button to make the changes. You can tap on the 'Submit' button after making the amendments.",ICA_128
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I appeal if my Singapore Permanent Residence (PR) application is rejected or unsuccessful?,You may consider submitting a fresh application for permanent residence online if there are changes to your circumstances.,ICA_129
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How can I renew my Re-Entry Permit (REP) if I am residing/working overseas?,"Applicants with valid Singpass account can submit your applications for REP facilities using ICA e-Service while overseas.If you do not have a Singpass account, you can submit your application through our Singapore Missions overseas. Please note that overseas application must be submitted at least two months before the expiry of the current REP.",ICA_130
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How soon can a Singapore PR apply for Singapore citizenship after being granted Singapore PR status?,Singapore Permanent Residents (PR) are eligible to apply for Singapore citizenship two years after being granted Singapore PR status.,ICA_131
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,"What can I do if I cannot change my address details in the application form for Singapore citizenship, Permanent Residence and/or Long-Term Visit Pass?","The address on the application is your registered address with ICA.Should you wish to update your address, you can do so via the following steps:1. Report the new address via ICA e-Service2. Receive a unique PIN by mail at the new address.3. Enter the PIN via the same e-Service as a way to verify the new address.4. Receive a sticker bearing the new address by mail.5. Affix the sticker to the back of the IC according to the instructions provided.*Note: For LTVP holders, no stickers would be provided.",ICA_132
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,How do I check on the visa application status?,"The processing time of a visa application is within three working days (excluding the day of submission). However, some applications may take a longer time to process. You may use the ICA e-Service to enquire application status. Do note that you will require the visa reference number and applicant's travel document number.",ICA_133
ICA_filtered_qa.json,ICA_134,2025-05-05T17:17:34.578063,What should I do if I did not receive my electronic Visit Pass (e-Pass) after I enter Singapore?,"Upon granted entry into Singapore, the e-Pass will be automatically issued to foreign visitors via email based on the email address declared in the SG Arrival Card submission. Foreign visitors may also check their email spam/junk folder if they are unable to find the e-Pass in their email inbox.Foreign visitors may also retrieve the e-Pass issued to them via the e-Pass Enquiry Portal. The portal is accessible via the SG Arrival Card e-Service or via the direct URL: https://eservices.ica.gov.sg/sgarrivalcard/epassenquiry.Foreign visitors will need to key in their Disembarkation/Embarkation (DE) Number, or passport details to retrieve their e-Pass. The DE Number is provided to foreign visitors after submitting their SG Arrival Card prior to arrival immigration clearance.You may submit your enquiry should you require further assistance on your DE number or e-Pass retrieval.",ICA_134