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Another lackluster stay
Stayed at this property for the third time this weekend - a Friday and Saturday night. I'd love to say things at this hotel have changed for the better but, sadly, I cannot. If anything, this place is an even bigger mess than it was during my previous stays. Were it not for the location (close to friends and family in the area) I would not have opted to stay here this weekend. Rest assured, my family will not book at this hotel again in the future.
Where to start? Let's see: How about the unmistakable stench of animal urine that hit us as soon as we opened the door to our "suite." It was horrendous, so much so that I went to a supermarket that night and purchased a can of air freshener and two stand-alone fresheners to use in the room during our visit. We tried to air the place out a bit by leaving open the front door and only window in the room for a while each day, but it didn't help much. On top of it, the air in the room just seemed stale.
As has been the case in the past, the suite just felt grimy. I ended up wiping down all of the surfaces (counters, tables, chairs, walls, light switches, etc.) with disinfecting wipes, and found most items smeared with black fingerprints. When I went to turn on the (old tube - no flat screens here) television in the living room, I discovered the batteries were dead, meaning we had to stand up and walk over to it all weekend in order to turn the TV on/off, or change channels or the volume. The small selection of channels also left something to be desired.
Shortly after we arrived in our room, we received a call from the front desk asking if we needed anything. A couple more pillows and towels, please. Within 10 minutes, the pillows arrived, but not the towels. So we waited ... and waited ... and waited. Because we needed to be somewhere, I finally walked to the lobby and requested the towels, which the attendant handed me over the counter. Later that evening, we returned to our room and found a stack of towels sitting in the living room. Better late than never, I guess???
Bathtime for our kids: Wouldn't it have been great if the tub didn't drain on its own? Made bathing a bit tough, to say the least. And when it wasn't supposed to be on, the tub spout maintained a steady drip night and day.
The kids were set to sleep on the pull out sofa. We located the bundle of spare sheets in the bedroom cubby that doubles as a closet. As we were making the bed, we noticed several black stains (looked like grease or oil) smeared on the otherwise white blanket. No telling the last time it had been washed. Gross!
Also in the living room, I spied holes in the arms of the worn upholstered chair, and the fabric on the couch was visibly dirty. The blinds in that room both appeared to be missing their top slats and the draperies were immobile, so they could not be closed. The combination of the two meant that each morning, sunlight would stream into the living room making it too bright to sleep well in there.
It was probably just as well, since we needed to be at the breakfast service bright and early to claim even a morsel of food. The service between 8 and 8:30 a.m. both mornings was chaotic, to say the least. The selection was average (we've been offered more food choices and better quality food at Hilton's Homewood Suites properties) but the kitchen kept running out of food. Sunday morning was an absolute madhouse - a line of people waiting in the tiny dining area; empty cereal dispensers; no bagels or coffee cake left; and the attendants were not quick enough to replenish items; and there was absolutely no place to sit inside or out near the pool. Management knew the hotel would be full of families with young children on a holiday weekend. How could they not be ready for the crowds?
I also did not understand the housekeeping situation: When we stayed at this property previously over the weekend, it was explained to us via signs in the room that "light touch" housekeeping services would only be provided Monday through Friday, and sure enough the housekeeper never entered our room. This visit, despite the housekeeping signs still on display in the room, we clearly had a housekeeper visit on Saturday, as our trash was emptied and dirty towels removed. Also that night, we'd left the TV on in our room while we were out at dinner (as a security measure) but when we returned, the television had been turned off. So, is housekeeping provided daily or not? We still aren't sure what the case is.
Other things I noticed: I spotted some unsavory characters walking around the property (it's clearly not just families and businesspeople who frequent the place), which lent a feeling that it may not be all together safe, especially when walking around at night. Also, the neighbors on our floor were incredibly loud coming and going. Do yourself a favor and ask for a room away from the stairs, where I learned people tend to congregate and speak very loudly. Also, the parking spaces are ridiculously narrow. I was sure I'd find a door ding on my car at some point.
Apparently the property is set to undergo a fairly major renovation in the next couple of months. Fine - it most certainly needs one. Still, our most recent and previous stays here have been disappointing enough that no amount of lipstick and updated decor can change our perception at this point. I can say without a doubt this was my family's final stay at this Staybridge property.
| 1 |
Unsafe parking at the Radisson
I booked a park and fly package here to take advantage of the current promo and leave my car for 5 nights as I was heading out of town and live in Phoenix. Upon returning back this Wednesday night, I called the hotel and the shuttle picked me up from the airport and brought me back to the hotel to pick up my car. It was 1am and dark out as the parking area at the hotel has minimal lighting, but as soon as I pulled out of the parking lot, I could tell I had a flat tire. So, I pulled into a gas station and sure enough a giant nail was in my rear driver side tire and my rear passenger side tire looked to be missing air as well. I filled up the tires with air and drove the car home as it was very late. The next morning, I woke up and inspected the car and found that there was multiple nails in each of the back two tires as if someone had nailed them into my car. I am certain it happened while parked at the hotel, as it was obvious that someone put these into the car. I called the hotel to let them know and there response was, "what do you want from us, it's park at your own risk." So, needless to say, booking the park and fly at the Radisson added the cost of two new tires for an SUV to my bill. Since this hotel touts itself as a place that you can leave your car while on vacation and offers parking packages, I wanted to share this information with everyone, so that others may be weary before this happens to them as well. The parking area for the hotel is not well lit and obviously not surveyed very well as well.
| 1 |
Excellent Hospitality
I stayed at the motel for 3 nights on August 12-15 2012. I was pleasantly surprised to receive a welcome goodie pack upon registering, which was a nice touch IMO. Room was clean and spacious, with full HBO channels. Aircon was running well, which is a very important req for me. From what I saw, this motel is run by a young couple, and I received excellent guest service throughout my stay. For example, on the two occasions we asked for directions, they even printed out the google maps directions for us! That's something we had not expected from a hotel, let alone a motel. A pity the location is not very safe, as we heard screams on the first night and saw a dried puddle of blood at the intersection near the motel the following day. However, it should not be a big problem because as long as you can drive to the motel, it is entirely safe. Surely you are not taking the dismal public transport when traveling in LA?
| 5 |
Nice Hotel and Rooms, pool not so much
Pros:
really nice newly renovated rooms
nice lobby
room was clean
comfortable beds
great views
Cons:
indoor/outdoor pool needs refurbishment
tile in pool area is very slippery
you cant get into the outdoor pool from the indoor pool without going underwater
there was dirty water all over the pool floor
there was a bunch of kids in the indoor pool yelling and screaming constantly (you had to yell to talk to people because they were so loud)
the outdoor pool was quieter.
there were people smoking on the outdoor pool deck even though there is signs saying that it is not allowed.
Room:
one of the pillows in our room had stains on it.
the air conditioner in the room would barely cool down the room (Set to 70 Fan on high)
only two elevators for the tower so sometimes it can take a couple minutes to get a elevator.
TV is extremely slow when changing channels and sometimes the remote would not respond
there was sticky stuff on the buttons on the side of the TV
walls are thin you can hear other guests TVs
one of the phones in the room would not work.
| 3 |
Best Western meets IKEA!
I’ve been lazy and haven’t written a review in a while. However, my recent stay at The James prompted me into action.
I’ve become to rely on Trip Advisor when booking a hotel, and this is the first time I feel let down by the reviews.
Although the staff was extremely friendly and helpful and the location was perfect, the hotel itself left a lot to be desired – think Best Western meets IKEA!
| 3 |
Disappointed!
As an Indianapolis resident, we were so looking forward to a stay at the JW for our company Holiday party. Never again! Six months in advance we requested a king size bed, we live in the city so if we are going to stay in the hotel it will be a date night and a splurge. A week before check in we received an email offer to upgrade to the executive level for an additional premium which we happily signed up for. At checkin, we were asked for our credit card and given room keys, After asking, we were informed executive level was not available due to the discounted room rate organized by our company for the holiday party. Ok. I then asked to confirm our room was a king sized bed, then when informed no our company was issued a block of room for a discounted rate that only included double rooms. Huh?? I have been in the hotel business before, a block of rooms are reserved for number of rooms, not bed types. I was informed that I could upgrade to a king size bed if I would pay the standard rental rate! Again I big HUH, the hotel has been sold out for a few months. I would think with a cheerleader convention in town, the more double beds available would be an advantage. My husband and i live in Indianapolis, so a night in a hotel downtown is a splurge, and we want to spend the night in the same bed! And of course after asking around fellow. employees had no problems with getting a room with a king size bed! I am in the hospitality business, and hate to write a review like this. I am so diapoointed in our stay.
| 1 |
Comfortable, Reasonably Priced Place to Stay
My husband and I had to obtain a hotel room that was reasonably priced and close to one of NYC's major hospitals. As this was a last minute booking, I didn't have much hope of finding something decent and within our price range. The Wyndham came through for us! Although the king sized bed (one of the most comfortable I have ever slept in) dominated the room, the overall effect was very pleasant. The LCD TV on the wall and the digital alarm were two exceptionally nice touches. Clean bathroom with very nice toiletries. Quick check in and out. Overall, we felt as though we had stayed at a far higher priced establishment. A real bargain and would definitely book there again.
| 5 |
WE GOT OUR AMEX # STOLEN HERE!!
It was an INSIDE job!! My husband and I came for a weekend stay 2 weeks ago for the Black & White Ball with 2 other couples. Got a phone call (on hotel phone line asking for us by name..only way this person would know who we were was if they worked there and that we had two rooms booked under our name) at 7:45am from a so-called shady sounding "hotel manager" who said our card wasn't working and that we needed to read them all our credit card information. So we did...fast forward 4 hours and Amex calls us to ask about some fraudulent charges being made. (in the thousand$!) When we confronted to hotel manager he was surprised, but told US to be the ones who should file a police report. We thus told him it was HIS JOB to do this, not ours. And the manger never followed up with us or filed a report. I strongly feel it was his responsibility...we were the customer and feel completely taken advantage of after that experience. We've stayed at this hotel on 3 separate trips and we will now find a new favorite. I am still floored that the manager didn't offer a better rate, a complimentary stay or anything. BEWARE...your personal information, security and info may be stolen as well!!!
| 1 |
Manager called us liars
The management called us liars. We complained that we did not receive any keeping housekeeping service. The manager told us we left the do not disturb tag out. We never hung that tag, even when we were there sleeping. The manager said the housekeeper knocked on the door the second day and we refused service. No one ever knocked on the door and in fact we were out of the room all day. The manager then went to the room and acknowledged we did no receive service. It was a room with 2 queens and we were only sleeping in one, so she said "well, you have another bed". Unacceptable. I will never stay in a Super 8 anywhere. To be honest I only stayed there because I wanted to be downtown, and short of paying $500 a night, it was the only thing available. I didn't expect much but i did expect basic housekeeping. And oh by the way the breakfast is pitiful. We went out out breakfast.
| 1 |
Average stay
This hotel is handy because of the subway line across the road. It's not a terrible hotel but it hardly stands out. The rooms are a little dated as are the fixtures. It's in a bit of a crummy area though. Not much around at all, have to take a bus or train everywhere and for anyone familiar with LA knows that they are not always clean, safe and they take quite a long time to get places. Recommend perhaps staying somewhere between Santa Monica, Beverly Hills or Hollywood depending what you want to be doing.
My main problem with the place was their taxi services. The driver spoke literally no English at all and despite someone at the hotel as well as us informing him where we were meant to go he took us nowhere near this place and still demanded a charge to drop us off in the wrong neighbourhood (a rather seedy one at that). The hotel was apologetic but we weary
| 3 |
Trump is the best
Just returned from the trump soho after going to Texans game.This hotels location is crazy good.You couldn't shop at every store within walking distance in to days.The staff is very helpful with reservation and great directions.The room well lets just say push one button and blinds open to great view of city.The bed is so great my wife wants to buy one.
| 5 |
Unfriendly, unwelcoming and awful
Striking, although very strange decor, a good location in Downtown Seattle and a comfy bed, however I had awful service during my stay.
I arrived late after my plane had been delayed with my body clock thinking it was 4am, to the receptionist saying that they had no record of my booking which had been made through my airline in January. He then refused to let me call my airline using their phones, meaning that I had to phone back home to the UK on my mobile at great expense, before letting me stay on the proviso that they would sort it out the next day. My airline emailed them my booking in January however this was never put onto Hotel Max's system!
At this point also, a $75 per night (I was staying for 6 nights so $450) retainer for any damages was made to my debit card before he had even given me an idea of the amount, leading me to think that this was a small amount, which caused issues financially on my travel debit card meaning I had to transfer money that evening to give me any spending money for the holiday!
The rooms were comfortable from the bed perspective, however the bathroom was very small, the bath very slippery, if not dangerous after it had been cleaned and the plug in the sink non-functioning.
The cleaners turned up to clean my room at 6pm one day when I had returned to my room and this took several attempts at explaining that I wasn't leaving my room to send them away and say ignore the cleaning that day! There was no spoon of any sorts with my cups with which to stir coffee and when I called down to reception they never sent one up despite saying they would.
For the high price of this hotel, I would have expected good service. Instead the service was poor and I felt unwelcome at most times. I wish I had gone for a chain hotel just down the road, where at least the service would have been friendly and at arguably a cheaper price! Very disappointed.
| 1 |
Just right for us
We stayed here for 5 nights on our first visit to New York, and would agree with all the other comments here, this is a gem of a place, quirky but nice, and in a great location for the theatre district. Really a Bed and Breakfast hotel with limited breakfast choice, it is still possible to "send out" for a cooked breakfast if you really must. The early evening wine and cheese was very welcome, the free WiFi and guest computer (with printer!) a nice touch, and the staff are very helpful and friendly. Our room was fine, comfortable bed, enough space, and a remarkably good en-suite shower room. No view, but what do you expect in a city hotel? We certainly hope to visit New York again and would select this place again without hesitation.
| 5 |
Nice option outside the city!
Recently spent one night at the Courtyard Boston-South Boston. Selected location because of the FREE parking and proximity to city. My GPS did not recognize address but if you call the hotel they'll give you a different address--Allstate Street.
The hotel is behind a Best Buy and central shopping plaza. There is an Applebees, Panera Bread and Olive Garden at the plaza so you can easily find places to eat or grab a snack. I did use the internet while there and found it to be quick and easy to access. Overall hotel is clean and well maitained. Couch in room was "worn" but for a one night visit that was okay. Excellent option for thrifty travelers seeking a safe, reliable and convenient location while in the Boston area.
| 3 |
I don't write reviews so you know this place sucks
I was there for 4 days. The water was barely hot enough to shower with. It took 20 minutes to check in as the staff seemed to have just been hire from the nearest middle school The staff spent a lot of time across from my room smoking were I guess the break room is. The water pressure for the vanity sink was at a trickle. The cable TV reception was constantly in and out. I don't expect much for $35 a night but a working TV and hot water should be automatic, even homeless shelters provide that.
| 1 |
4 nights in the Kimberly
An excellent well situated hotel with helpful staff and a great rooftop for breakfast.
| 5 |
Great Value
Stayed overnight for a friends party in the city. The room was large for NYC and well maintained my only small complaint was a lack of help with baggage and a lack of luggage carts. I would definitely stay there again
| 4 |
Rough Around the Edges
I have stayed at this hotel several times, the last time being a few years ago when it was quite nice. It’s not what it used to be and needs a renovation and some service improvements.
Good points:
Location is superb. Guest room was spacious and had in-room coffee. Television was enormous. Room was equipped with an ironing board and iron, and a safe. Climate control worked well. Bed was comfortable. I had breakfast in the restaurant, which was very good and somewhat reasonably priced.
Bad Points:
The common areas were dinged, worn, and a bit beat up. The room looked the same, with what looked like 10 sloppy coats of paint on the door frames and woodwork. The bathroom had debris, grunge, and hair in the corners (see photos). I could hear someone stomping around in the next room; noise has been a problem every single time I have stayed in this hotel. Internet connection is $12.95 per day, even in the meeting rooms. The room was not well appointed, and there were almost no amenities except for coffee and shampoo. Instead of an iPod dock, for example, there was a CD player which would have been great if I still lugged CDs around like in 1998. There was a robe that was rough and ratty-looking. The water pressure was so weak I had to turn off the second showerhead just to have decent water pressure. The linens were so stiff and rough it was like drying off with a big piece of sandpaper.
The front desk staff seemed begrudging toward simple questions; for example, my invoice was to be emailed and the clerk acted like I was stupid for asking about my total upon checkout.
There was nothing really egregious; no OMG! moments. But if I am paying $200 with few amenities and crappy equipment, the room better be really clean and the service impeccable. It wasn’t. This hotel is a good example of why I have been staying at Westins less and less these days. I have had so many average experiences at above-average prices that I am getting to where I don’t trust the Westin name anymore.
I suggest looking around at the hundreds of hotels in the area before deciding on this one.
Hope this helps.
.
| 2 |
Nothing Special
For all the people who design hotel rooms who are reading this: Two words-MAKE-UP MIRROR. Does anyone hire women, or consider women's needs, when designing hotel rooms? Marriott gives this hotel a Category 6, and most sites give it four stars. In what world? One where women don't travel? Whether its business or pleasure, there are certain amenities that make or break a hotel experience for women. Things like make up mirrors, decent blow dryers, a place to plug them in, q-tips, cotton balls, a place to put your make up. If I stay at a Fairfield Inn, I don't expect these extras, but at a Renaissance that charges a fortune and bills itself as a luxury boutique hotel, the expectation is much higher, and this place was disappointing. Our room was a "larger" king. I can't imagine what a regular one looks like. Our bathroom was tiny. It was impossible for
two people to get dressed at once, and the room, despite its small size, had lots of wasted space.
Yes the lobby was trendy, but I would take one less sofa and a better equipped room. Additionally, the valet service was slow, expensive and not very courteous. There are just too many other options, all within a three block radius, to make this hotel a reasonable choice. While even basic accommodations aren't cheap in Washington, there is no reason to pay this much for this little.
| 3 |
A Clean, Quiet, Convenient Place to Stay
My husband and I have stayed at the Westchase Red Roof Inn several times over the last eight months (2011-2012). The rooms are clean and the general areas are well kept. The staff is always helpful and makes every attempt to comply with guests' requests. There are several restaurants close to the Inn and shopping is very convenient. It's location is a plus; right off the Sam Houston Tollway, just south of Westheimer. Rates are reasonable.
| 5 |
great value
Very clean room, great location and awesome price! I was really impressed with the overall quality of the room for the low price.
| 4 |
Meh...
We stayed here for a few days and I was wholly underwhelmed. The hotel itself is very nicely situated, upscale by all appearances. The room - very small by US standards, but I've lived in Europe, so not a big deal. The doors are lovely and heavy but the walls are so thing I could hear the conversation the couple in the next room were having - and they weren't shouting.Breakfast $25 per person - crazy. My biggest issue came with the staff.They were apathetic to say the least.One example - We needed to leave for the airport by 5.15AM. There were 4 of us with 4 big bags and the requisite carry ons. We spoke to reception and the concierge about getting a SUV size taxi. They told us to simply come down 5 minutes earlier the next morning and they could arrange it. Well,we called for help with the luggage ages before then - it never came. I went down to source a cab, but battled to source anyone at all at reception. After much calling "hello?", someone finally appeared.The bell hop/concierge at that time tried to convince me that we would really all fit into the normal sedan taxi. Then tried to fob me off on a shuttle that arrived for someone else, at twice the cost. I was very irritated to say the least. I managed to arrange something on my own, but for a hotel of their level, the service was shocking. We would not stay here again if we can help it.
| 3 |
Fantastic hotel in great location
I have stayed at the Omni Charlotte two times and was very pleased each stay. The rooms are very nice. Updated and incredibly clean. My room did have a nice view of the city being on one of the higher floors. The hotel is connected to the EpiCenter so you don't have to walk out on the busy street to get to shops, restaurants, bars, and nightclubs. They also have a nice pool on one of the lower levels outside. The staff is very friendly and helpful. Parking is located in a deck under the hotel and there is a daily charge to park your car. I highly recommend this hotel for anyone coming through Charlotte that wants to be near attractions and nightlife.
| 5 |
Great location - not a great stay
I lived in DC the past 5 years and very familiar with the city. I moved away and came back for business and booked through Priceline. The St. Gregory came up and the location is very convenient for downtown/West End. Upon arriving, the front desk was very helpful and pleasant, allowing me to leave my bags while I waited for my room (they did not have early check-in that day). Parking was also reasonable at $35 for the full day and night. When I returned to the hotel to check-in, the front desk could not locate my bags. After searching multiple rooms for about 10/15 minutes, they finally found them. There was only one person working the front desk and there did not seem to be any procedures in place.
The lobby is nice and the hotel bar/restaurant has a great brunch. The downside to this hotel was the room. The bathroom is somewhat updated, but the door to the bathroom barely opened up without hitting the sink (poor renovation at best). The shower faucet was loose and overall condition was not the nicest for a hotel classified as a 4 star. The room was poorly lit with no natural light and old floor lamps. The room (I think it was #214) backed up to the service corridor so I woke up to trash/delivery trucks at 6AM. The overall condition of the room was outdated and looked like it had not been renovated since the early 1990s.
Overall, I would not recommend this hotel if you are looking for a higher-end place to stay for business or leisure. Hopefully they are planning to renovate all of the rooms soon, since the location is ideal.
| 2 |
Expected more, but clean and new.
Small hotel, small rooms, but furnished well. Lobby is small and cramped feeling, elevators slow.
Staff was hit or miss, some nice and some not. Didn't get greeting some of the staff when you walk in or out as you must pass the front desk. No one to help with bags or anything like that. A bit disappointing for a 'Hilton.'
Microwave and fridge were pluses though.
Coffee / tea / cookies in the evening.
| 3 |
Great location,staff & facilities
We stayed 5 nights at this hotel. We prepaid so saved 20%on our booking. Hotels are v.expensive throughout New York but felt like we got value for money with this one. Breakfast is included and the free tea,coffee,wine and snacks in the afternoon were very welcome. Staff were friendly and helpful and although the room was small (normal for NY hotels) it was excellently serviced thought our stay. Great location. 5 mins walk from Grand Central and right around the corner from 42nd st, 5th avenue and broadway. We walked everywhere....
| 5 |
Like a Super 8 but Marriott prices.
We stayed at the Marriott for a software conference. We arrived late evening to our room and found urine on the toilet seat, under the toilet seat and down the front of the toilet. We called the front desk and asked for our bathroom to be cleaned again and they sent a maid in the morning. Later that day, I went to shower and pulled the shower curtain back to find dirty (ah-hem) mens briefs hanging on the shower rod. The room had been cleaned twice before this, mind you-and there were zero men in our room. We called the front desk to ask them to come and clean our bathroom, again. Two hours later we phoned the desk stating that we really wanted to use the shower and that we had requested our bathroom be cleaned again. The woman asked me if I was "going out" and needed it right away. Um YES!!??? Additionally, that night another member in our group- (with a different room) had a flight delay. We called the front desk to inform them of his late arrival. They said they noted it on his account 'arriving late.' Unfortunately, they gave away his room that night before his late arrival and he slept on a pull-out couch. Advertised "hot tub" was found to have been turned into a planter. No apology, no attempt to make it right. Wow. Disappointed Marriott.
| 1 |
This Fairfield Inn does not deserve the Marriott designation
We had BAD experience with this hotel. It is POORLY equipped, badly organized, and NOT READY for emergencies. Marriott should not have put its label on it. The Marriott label to our mind represents quality. This hotel is sadly lacking quality. And it is badly organized.
On entering our room, we found it far too small. It had one night table, with 2 EXTREMELY small drawers. You could not put a folded shirt there. The wardrobe for clothes had only 3 hangers for two people. There was a desk and wired internet, wireless only in common areas. Breakfast had yogurts, poor apples, poor oranges, waffles, bread, milk, cereal, bad coffee AND paper plates and plastic cutlery. The quality of the breakfast was acceptable.
We could have somehow survived the poor quality of the hotel except when the hurricane Sandy hit. At 11 p.m. on Monday when Sandy hit we were woken by the loudspeaker: "we lost power (actually a Central Hudson transformer blew up), we will provide emergency lighting in public areas, not for the elevators. If you need the elevator, call down using your phone and we send you the elevator". This announcement demonstrates that this hotel has NEVER prepared for the emergency. I tested the telephone, no dial tone... So the people did not know that their telephone dies with lack of electricity. In addition, they did not mention, that with lack of electricity, there will NOT be WATER either. In other words, their emergency generator did not provide power for the pumps of water. In contrast, Residence Inn (two blocks away) states: "Water pressure will be impacted during a power outage". (But water will be there.) In the middle of Manhattan the Fairfield Inn is TOTALLY unready for emergencies, not realizing that without water the toilets would stink to high heaven. Why did they not connect the water to their emergency generators? Too cheap to get large enough generators? (The hotel charges around $400 a night!!!)
In the morning after the storm the staff did not tell us (we are elite members of Marriott) that they would find another hotel. They were totally incapable of handling the emergency.
Marriott should review this hotel, dismiss the management and revise their emergency procedures.
Avoid this hotel!
| 1 |
Great location, pricey and poor service
The location was perfect because it was on the beach. We had several problems from the beginning. First when we booked our reservation they had a free continental breakfast which was why we booked at this hotel to begin with. I am not sure when, but they stopped providing the breakfast their customers. Next we called a few weeks before because my mother in law was going to be staying there as well and we were hoping to get ajoining rooms this way if my husband and I wanted to go out she could watch the kids by leaving the ajoining room door open. They told us that the hotel didn't have any, which we later found out was a lie. Then the first night we were there the A/C in my mother in law's room went out. We asked if there were any rooms on our floor that she could move to and they stated that there was nothing on our floor. We found out that there was no one on either side of us the first three days we were there, however, the front desk insisted that there was no room on our floor and that she would have to move to a completely different building. Overall the trip was decent, once we stopped asking for any kind of help from the front desk.
| 2 |
Older, Good Location for Travelers
A bit older La Quinta, we had two problems with our room that you probably would not have. First, our new-looking DirecTV would not turn on, and the night manager could not fix it. Second, they had some plumbing problem where the hot water supply fed into the cold water, because the cold water was so hot the only way I could take a shower was with full-on cold. Other than those, the room was clean and well furnished. No microwave and no refrigerator, though. The location was within a block or two of about 6 or 8 restaurants ranging from Krispy Kreme donuts, to at least two or three good looking steakhouses and BBQ.
| 3 |
Central location, good price, but small rooms that can get a bit warm
This is an older hotel, which means that it has a combination of "charm" and "kind of worn out." Great location; right on Union Square (although that comes with a fair amount of traffic and trumpet noise (really)), fairly easy to get to everything. The rooms are pretty small and don't have air conditioning, which leads them to get kind of toasty during the summer (the temps were in the lower 70s when we were there, but the room got a bit warm for my liking). The price was the main reason we stayed here: we could get two rooms for our family (two older teenagers and Mom and Dad) without going completely broke. Restaurant had decent food, but slow service. Front desk could have been more helpful at times (we were running REALLY late for our return flight and called ahead to have our bags retrieved from storage but the front desk wouldn't do it until we physically showed up with the claim ticket--that was frustrating). Don't know if we'd stay here again; it would depend on price and availability of other hotels.
| 3 |
Definitely not a plus hotel
Our family got a room, dropped off some items in it and went to our car to get more items. We had to park a ways off from the room since there was no front area parking. We got back to the room and there was a guy in it. It turned out the hotel clerk gave us keys for another customer's room. Our room was the one next to the man's room. Our room was clean, but the bathroom layout was awful. The bathroom door verily closed with 1/4" or less door to toilette gap when closing door. The bathroom had some weird wood add on to the bathroom sink that took space and made the bathroom look even weirder. Hardly any parking in the front and if you got a room in the front you had to park in the back because of the restaurant customers. One night I got back to the hotel after 9 pm with my wife and kids and we had to park on the back. The back door that led to the lobby or to the area that ed to my room was locked. A little sign on it stated the door got locked at 9 pm. We had to walk all the way around the hotel to get to our room. This was not nice on a cold and rainy night. The jacuzzi did not heat up. When I complained about the door and jacuzzi I was given a hotel review form. I'm not sure that they really cared about my complaint.
| 2 |
Very nice hotel for the price
This hotel (inn) is strongly recommended for business traveler with co-worker for a long time. I took a two bedroom suit and It has clean and well renovated two bedroom with two bathroom and three LCD TV! And there are also kitchen which has gas stove, microwave, automatic dishwasher, and refrigirator. All utensils are prepared for cooking.
Breakfast is prepaired very well, and they offer dinner from Mon. to Thr.
The only bad thing is wireless internet. I can't believe that there is no wireless at the hotel in San Jose!! There is wired internet so you can use wireless with your wireless router.
Prepare wireless router, then this is the best place for the price!
P.S. Staffs are very kind and helpful!!
| 5 |
Good location, safe neighborhood, food nearby
A group of us usually travel to DC in early spring and have stayed here three or four days past two years. It is no frills, but price is good, and location is great. Couple blocks from Metro. Subway, Starbucks, Burger King, Italian restaurant, and pizza place nearby. It is a no frills kind of place, can have noisy folks around once in a while, but staff seemed interested and willing to help. Security works well at night time. We will continue to stay here on our future trips. We don't travel with a car so Metro is the way to go for us. We have access to everything DC has to offer from this location without long rides.
| 4 |
half done... everything
I am a wyndham time share owner and generally find wydham hotels pretty decent. This one however is a real disappointment. Currently under remodel, i can be understanding - try, but however the parts which are done were done with poor care or poor execution. I get the economy is hurting, however a good crew for modeling a room or restaurant cant be that hard to find.
| 2 |
I give this dump a F-
When my wife and stayed there July 14th, I noticed several things that were wrong. They had trouble confirming our reservations and then an hour later they had to re-confirm them again. We arrived with 3 suitcases, I asked if they had an elevator, and they said no, you must use the unsafe steps. I went in the room and saw paint peeling from the walls, no cover plates over the switches or outlets, holes in the wall. mold on the shower floor, a rinky-dink bed ( that was twin size, in our king size bed room). We slept on top of our bed without getting undressed, and not used the bathroom facilities at all. We turned on the tv and the first channel that popped up was porn, and the rest were not available. the breakfast was our choice of one kind of cookie. It's management was rather shady. DO NOT STAY HERE EVEN IF THIS YOUR LAST RESORT!
| 1 |
Excellent accomodations, gracious hospitality
Being from the South, I expect hospitality when traveling, but wasn't prepared for the graciousness and kindness that I found at the Colonnade in Boston. Every person, from the moment I entered the door, had a manner of professional courtesy, but also gave me the feeling that they were glad to see me and have my business. Although they are in the process of some rennovations, my accomodations were clean and comfortable and the conference lunches supplied by the hotel were delicious (which was a definite surprise!). I was very pleased and will return to the Colonnade, should I travel to Boston in the future.
| 5 |
Average, Comfortable
If you have to stay near the airport, this is a good spot. After spending a whole day on the road, all I wanted was to check in, return my rental car and go to sleep.
The shuttle will only pick you up from the airport. I had to returned the rental car, take their shuttle to the airport and call 5 times for Holiday Inn shuttle. They share their shuttle with Best Western so there was a lot of waiting and stopping. It took me 1.5 hours to get back to the hotel after returning the rental car.
I wasn't too thrilled to discover that the housekeeping never changed the pillow cover or the bed sheet. I had to ask the hotel to provide me with new (washed) pillow covers and bed sheet and I changed as there was no housekeeping available after 10pm.
Will I stay there again??? if I get stuck at Denver Airport, yes I will.. it is convenient..
that's about it..
| 3 |
Pedestrian Friendly it is Not
I don't want to be a complainer 'cause this is a really decent hotel. However there are some issues that should be mentioned. First and most importantly it is not in a neighborhood where you'd want to walk anywhere. When we asked for cab service we were told cabs are slow to come to that area on the weekends so we decided to walk (based on some reviews that said area was not that bad). Wrong. We walked 4 full blocks before we were out of questionable territory. Bums and derelicts abound on dimly lit streets. The hotel rooms were nice.Clean. The floor we were on was a non-smoking floor but smelled like smoke. The room was smoke-free. Bathroom was nice with a modern look but lacked counter space by the the sink. Good free breakfast in the morning with awesome view of city from 8th floor. As long as you know what you're getting I'd say it's a great hotel for the price. ($75. on priceline).
| 3 |
So bad we shortened our stay there
We were scheduled to stay 5 nights but left after one night. My husband fixed the toilet, the air conditioner and the dresser drawer. Also we had to supply a battery for the TV remote as it was dead. There was no internet available when we arrived and the next day we called to see if the internet was fixed the manager was a little hostile that we would move hotels. We moved right next door to the Comfort Inn and had no issues. Would not recommend this hotel. Too many nice hotels in the area to stay in this pit.
| 1 |
Great place to stay
Hotel was like home away from home, really cosy on cold days! Guest Services manager Seantell kindly arranged for a complementary bottle of champagne to be sent up to our room as we told them we were celebrating our honeymoon. Plus everyone in reception congratulated us on arrival. The hotel is less than 5 minutes walk from Times Square, 10 mins walk to Rockefeller, 5th ave shops, and from Grand Central station and Just a 20 minute walk from Central Park too, perfect. Lots of nearby places to catch a good value breakfast/lunch and hundreds of places for a nice dinner. The rooms are comfy and provide a good night's sleep. The lobby also has a really cosy bar that gets busy in the evenings with a great atmosphere for a few drinks, the massive open fire is a welcome sight after being out all day in the winter.
| 5 |
Whatever/Whenever Works!
When I need some important papers delivered in a rush; the Whatever/Whenever team delivered. (Thank you Gizelle!). Congratulations to the GM, Patrick and his team. Great hotel in a great location, clean and efficient rooms.
| 5 |
Horrible
Went there on business from November 25-27. Found black hair in my bed before even sleeping in it. I am blonde, so definitely not mine. This was followed by hair in the shower. The hotel rooms have absolutely no view. Both windows faced brick walls. The lighting is horrible in the room, so there is no chance of reading a book or anything in bed. The mini-fridge in the room sounds like a vacuum, so I ended up unplugging it. The attached restaurant to the hotel called Serrafina was absolutely horrible. My food was ice cold. (not fun eating cold eggs!) The next day I had a flight to catch...showed up 35 mins early and 40 mins later I still did not have my food. I had to cancel my order and leave. Just overall not a good experience. The front desk was friendly, concierge lady was very nice as well as the bell boys. The hotel rooms and experience were terrible. NEVER AGAIN!!
| 2 |
Wonderful evening
From the moment I walked thru the lobby door, I was greeted by a warm and friendly front desk staff. Was asked if they could take my bags and the front desk manager gave me a tour of the facilities (great touch). By the time I arrived in my room (about 10 minutes later) my bags were already there. Very comfortable bar to cap the night off with. Breakfast was perfect. I'l return, for sure!
| 5 |
Favorite Boston Hotel
Great location...walk to Fanual Hall and North End. Friendly staff, clean comfortable rooms, outstanding service. Can't go wrong at this hotel.
| 5 |
I wasn't paying but I still suffered
The heat in this hotel was and didn't work properly and I froze. I had them look at it 4 times Net result my performance was poor. Room service was outrageously expensive and the food was cold. There was a built in service charge paid to the server but she still hung around hinting for more. Typical Baltimore over priced and under provision.
| 2 |
Not as expected
Communal areas were as grand as expected however our room was tired. The shower just spurted water at you which was either hot or cold alternately (very annoying). Although the room was clean at the beginning of the week, by the end of the week it was really dusty despite tipping the maid $3 each day.
Be aware that there are no tea and coffee making facilities in the rooms, there is room service at $8 for a coffee when you wake up.
The well know Peacock Alley Bar staff were very aloof, bordering on rudeness with their inability to hold any small talk. Very expensive and like anywhere in New York children are not allowed anywhere that alcohol is served without eating and even then only between the hours of 12 noon and 6pm. This was very annoying and I was eager to sample the craft beer pubs that are quite famous.
Be mindful that if you do like a decent cup of tea, the expensive breakfast does not serve a good cuppa (ask for two teabags).
No WiFi in the rooms unless you pay for it and although a large TV the channels were very restricted to American news channels.
Thinking that the land of America was one of hospitality where people will do anything for you was not the case.
Generally we found that New Yorkers were rude and ignorant. Give me England anyday where people apologise for bumping into you in the street and open doors for you.
| 2 |
Great Service
The hotel was nice, old fashioned, and elegant. My card was charged for the full night amount plus a hold for incidentals, and the front desk agent went out of his way to call my bank and have the charges removed.
The service was above and beyond!
| 4 |
Chase Field
stayed at this hotel for their shuttle to "local destinations" as mentioned on their website. Chase Field is mentioned TWICE around their "local destinations" comment. i even called to verify they would go there and was told the prices for round trip!!! well, of course, once we were in Phoenix, and called the front desk for our ride to Chase Field, we were told that there was only a "skeleton crew" on duty and they couldn't send their driver to Chase Field cause they needed them for the airport. now bear in mind, this is a Saturday at 11am, a "skeleton crew"?? when's the whole crew there, Tuesday nights at 1am?? the only reason we stayed at this hotel was for this service. we would have stayed somewhere else, or even rented a car had we known this would've happened. this alone would make me not recommend this hotel to anybody!! false advertising on their website, but then to even call and talk to a human and have them tell me the prices only to get there and have them say, "no, we need to go to the airport", it's unacceptable. not to mention the couch pillows that they have on their beds. DON'T RECOMMEND!!!
| 1 |
Thought it was going to be a bit bigger!
I enjoyed the view until I looked up on my ceiling and saw a condom on the smoke detector hanging above where I sleep in the room. I called the the lady for more towels and had her remove it. If I wasn't with my mother, then I would have made a big deal about it. Our room was supposed to be cleaned before we entered. It was obvious as to what was hanging down. We should have been compted a day. It was removed with gloves...thankfully. Also, the food was not too impressive! Stay somewhere else if you are in Austin, Tx.
| 3 |
Great Spring Break
We escaped the wind, rain, and snow of WA to visit San Francisco on a last minute spring break vacation. The weather did not disappoint nor did the Argonaut Hotel. We got a good deal on priceline ($150/nt plus room upgrade) and were excited for our 4 night stay. The staff was friendly, the room was large with a nice view, and the Blue Mermaid restaurant provided a nice place for a meal. The hotel location was perfect...close to the Wharf and all transportation. Walking the wharf was easy and public transportation helps navigate the hills. The only negatives...The cost of parking 46/nt and limited TV choices. Thank you Argonaut hotel...we would definitely consider staying here again.
| 4 |
Very nice 1st stay
For a LA wedding, this was a super convenient & nice hotel: could walk to church and close to all event locations. We booked a King Spa Suite & were upgraded to Vista Suite with a great view, the upgrade was def appreciated. I had read many helpful TripAdvisor reviews about the hotel, and planned our stay accordingly. A very positive experience and hope to be back!
Here're the major pros & cons (not many):
Pros:
1. Spacious suite & really nice bathroom (though could use more counter space & places to hang extra towels or clothes).
2. Daily NYT, including the weekend's. Do not remember if we choose this preference? It was great to have. There were also other papers in the lobby every morning.
3. Heated outdoor pool: there were plenty of towels and seating, though I expect it'll be much busier during summer.
4. Morning coffee & tea bar: it was very well supplied & well maintained.
5. On Sat evening we got a call about printing Boarding Passes for Sun's flights. This is such a nice reminder service, and it was easy to use the Concierge kiosk to print.
6. Valet service was always prompt & helpful. One day I even asked them to get a relative's car when I didn't have the ticket number, I gave them guest name & car description and that was enough.
There have been a lot of TripAdvisor discussions of the valet daily charge, we used it and felt it's worthwhile. while some relatives chose to park on the streets which have plentiful free parking esp during Sat-Sun.
7. Staff all very helpful & courteous, from Reception/Valet/Housekeeping/restaurant.
8. Fitness room wasn't cramped and had a partial view, very clean & well stocked with towels. BLVD 16's private room(s) were perfect for groups.
Cons:
1. We requested an in-room coffeemaker but it was not delivered in time.
For late sleepers it'd be nice to have a morning hot drink in the room.
2. Business Ctr is not free for Kimton InTouch members.
There is free in-room Wi-Fi for members but sometimes need to use Internet away from room/not via laptop.
| 4 |
A predictable and good experience at Marriott.
The check-in staff is first rate. The shuttle service is outstanding. The rooms are small and a bit aged. The bathrooms are disappointing for Marriott. The rooms are a little noisy. Another item that hurt my experience was the internet service was a spotty and my Verizon Cell Phone service did not work very well in the room (I recognize that this is not the hotel's fault).
| 3 |
Very Disappointing
I stayed with my family for the weekend. We made a reservation about five months in advance of our stay for five people. When we arrived at the hotel, they could not put us in a room that slept five people. We were told they had no rollaway beds available. My youngest son was forced to sleep in what amounted to a large chair. In addition, the fire alarm was beeping and the TV was not working. The straw that finally broke the back here was when a mouse was running around in the room. The manager absolutely did not care and did nothing to help. We had received a decent rate of $150 per night and when I called to ask how we could resolve the myriad of issues, I was told by the manager that "there are people staying here for $285 per night." Well, to those people, I feel sorry for you. You got ripped off.
| 1 |
Pleasant business stay
Stayed 2 nights at this Marriott for a conference - had hoped for a room in the beautiful old tower but all were full. While the hallways in the newer section were a little dingy and dark (low ceilings), the room was very comfortable and appeared clean. Used the work out facilities twice and they were very nice. Location of this hotel was fabulous - went walking each night to catch dinner and some exercise, couldn't have been better. Amenities at conference left a bit to be desired but I believe that was more the conference organizers issue than the hotel. Would stay there again.
| 4 |
Beautiful view - Less than stellar service
Pros - Beautiful view of City Centre, especially at night. Convenient to government offices and a wide variety of great eating and entertainment venues. Staff in the restaurant and bar were very friendly.
Cons - The staff (front desk, concierge, and bellman) seemed truly clueless to the simplest questions. This was reinforced by the nonchalant attitude toward service. Our group had ten rooms on this trip and three of them had water leaking through the ceiling in the bathrooms. The response from staff when these leaks were reported seemed to indicate that this was a common problem.
| 3 |
Got what we paid for
They were good about switching rooms when the first room didn't lock. Was strange to find the Koran along side the Bible in middle drawer. Breakfast was frozen waffles that was laid out and all breakfast selections were straight up carbs. But we got what we paid for. For one night it was alright.
| 2 |
Definetly could have been worse
Stayed here just yesterday: got in to Manhattan Sunday around 5 and left 24 hours later. I read reviews on here and prepared for the worst, and was surprised when it started off well: the clerk on duty (Graciella I believe) was kind and welcoming. The hotel looked pretty nice. The room was kind of dusty but it's Manhattan, right -- I mean, how much time are you going to spend in your hotel room anyways with only 24 hours in New York?
When we returned after a fun night the trouble began. We asked for a cot to accomodate an extra friend in the room, and were curtly told "No -- it's after 11." The three people on duty then immediately resumed ignoring us. We went up to our room and tried to turn the TV on: not only did we spend 15 minutes trying to open the armoire that was falling apart and had no handles, but the TV itself did not work. So we thought we'd phone downstairs, until we discovered that the room's phone, although plugged in properly, did not work. The wall outlets did not work, and our phones weren't able to charge for our trip home. To top it off, our room was not properly ventilated and had a broken wall air conditioner. We had to keep the window open all night to have some proper air circulation, which meant we were forced to sleep with an open window in Manhattan in February. I had to sleep in my jacket and jeans I was so cold.
I went down to complain about all of this at 2 AM (since of course we couldn't phone down) and was shocked to find that there was nobody at the front desk. I waited 10 or 15 minutes and nobody showed up, so I went back upstairs. In the morning, I went down around 8 and asked the person behind the desk (wearing torn jeans and a sweatshirt) if he was the manager. He sarcastically replied the manager would be in at 9. When we did speak to the manager at check-out he apologized, although it seemed half-hearted because he was typing at the time and not really listening to us. I guess he doesn't care that his hotel has safety hazards like no working phones, malfunctioning outlets, and improper ventilation in dusty, dirty rooms.
On the plus side, none of us got bedbugs, and they didn't lose our bags that we checked with them before our one day in New York. But other than that, I wouldn't stay here again -- I got youth hostel-style accommodations for $100 a night. Rest assured I am calling (have already called) Days Hotels International to register an official complaint on behalf of our whole party. I hope they do take it seriously. It's too bad I'm writing this because this hotel has the potential to be a great cheap stay in New York: they have a great location with the subway literally at its doorstep (and two stops to Times Square on the 2/3 express lines). But there's no way I would tell anybody to stay at Days Hotel Broadway.
| 1 |
Never again
We found our room in need of serious refurbishment, updating and deep cleaning. The room rate was highly excessive compared to room value. We suggest that you preview your room prior to paying for it. There is a daily parking fee for vehicles in their lot. Exterior security doors were not secure, lobby and hallways were unclean and the internet speed was very slow. The location was good for Fenway and transportation access. The housekeeping staff member we worked with was a real asset to the motel.
| 1 |
A Lot of Money for a Budget motel
I was so excited to be staying at teh Harborside Inn. The reviews had me excited to stay in Boston and so close to everything. I was very very very disappointed. We paid over $200 a night and I felt like I was in a budget hotel. The towels hanging in the bathroom were shredding and had hair all in them, the tv was very fuzzy and hard to watch anything. The floors creaked and not just cute old building creaking...creaking like the building could fall apart at any time. The bathroom was nice and upgraded and the bed was decently comfortable. There was an awful smell in the building, but that could be from the construction, kicking up all dirt and dust. The window were little peek-a-boo windows and the room was very very small. All of this would have been fine but the staff was absolutly horrible. The never greeted me or my husband when we came in or left. We needed to print off boarding passes and their computers didn't have Flash, so the guy behind the counter said he could help - he just needed our email and password. When we refused to give him that info, instead of offering the keyboard and allowing us to put in the information, he gave us tons of attitude and acted like he shouldn't be doing anything to help us. I never write reviews, but I was so disappointed in the quality of the hotel and the service I felt the need to let others know. I didn't expect a 5 star hotel, I didn't pay 500$ a night, but for almost $300 a night I felt like I should have had decent towels and quality customer service.
| 2 |
I could not fall sleep..
My boyfriend and I stayed here one night after checking out of the Sheraton Universal Hotel (very NICE!!). Our reservation there was up but we decided to stay another night in wonderful Los Angeles so we drove through town hoping to find some place to rest a few hours. Being Memorial Day weekend (I work at a hotel myself) I understood the $79.99 rate the clerk (unfriendly) gave me was the best I was probably gonna find.. BUT FOR THIS PLACE?! *shaking my head*
When I checked-in the clerk awsnered from a little credit card sized peek hole before letting me enter the lobby.. guess she was making sure she could take me first =D
There is a $5.00 deposit for the remote, which they hand you at the front desk..
There were light bugs flying around in the hallway as we walked to our room..
The room only had one bath towel for two people..
The blanket had a ring sized burn hole in it (I decided to sleep in my jeans)..
The TV channels were all either in Spanish or Thai, good thing we knew the storyline of "Into The Blue" which was the only movie we recognized..
The sliding door in the room went out to a baloncy which overlooked an alley but it was kinda nice and we stood out there for a while..
We left the sliding door open because the AC did nothing to cool the room but then there were sirens and people yelling until 5am.. Then we ended up oversleeping until five minutes before check-out time..
Niether of us showered. We got up, dressed and go the heck outta there. Check-out took two seconds. Met the clerk in the parking lot, handed him the remote and key, he handed me $5.00 and we were gone!
I hope this place isn't set at $79.99 all the time because that is a ridicules rate for a place like this.. Memorial weekend, understandable.
| 2 |
It just wasn't for us
I agree with another reviewer who said that it's not that there is really anything wrong with the Hotel Indigo. In fact, the staff are pleasant and the room was clean. We just didn't feel like we belonged there. We were turned off when the street and the plaza outside of the hotel were covered in trash and stayed that way for our entire 3 day stay.The room was extremely small, way too small when you consider Indigo's rates. (The king bed and one side table pretty much took up all of the floor space.) The decor looked cheap, especially the super graphics that seemed to be tacked to every surface. Although the rooftop bar had a terrific view, we didn't stay because it was clearly geared to the "20-somethings on a night out" crowd. In fact, at 2:00 am on Sunday morning the staff had to intercede to get us into an elevator...the lobby was jammed to overflowing when the elevators could not keep up with the demand of the roof-bound party crowd. We were relieved to leave.
| 2 |
Nice staff, comfortable enough place to stay
I took my dad to see a baseball game in San Diego and for some reason prices seemed unreasonably high around the city that weekend. We were able to find the Best Western at an affordable rate, and I knew that while there isn't much going on at Hotel Circle/Fashion Valley, that the location was within walking distance to a trolly/public transportation and would provide free parking.
I thought for the price we paid, the hotel was great. The staff was very friendly to us, the room was basic but comfortable with a hot shower. I didn't eat at the hotel, but should you decide to if you check in on Foursquare you get 15% off your order.
For me, it's the convenience to public transpo that sells it. We got to Petco in under 30 minutes and I am sure it is the same for other areas along the route. If price is your driving point, you can't go wrong here.
| 4 |
Worst Night Manager - EVERY!!!!
The night manager, Mr. [-], is by far the worst manager I have had the displeasure of speaking with. Very condescending. Had a problem with one of the credit cards and he treated me like a theft or something. I am a business executive with years for traveling and have never felt so belittled. Someone promoted this person in error.
Hope you don’t check in at night and have a glitch on your credit card – because if you do, be prepared to be treated like a theft -- I dont care how sucessful you are --- Worst experience every!!!
| 1 |
a waste of money
My employer chose this hotel. No free internet in rooms ($12.95 per day for internet in your room!). No free breakfast. No microwave/fridge. Older carpet and bathrooms. No fan in the bathroom. They charge extra to park your car. Plus lots of street noise and not many choices for near-by restaurants. (My boss already heard my feedback about this one!) Unfortunately, many of the other Hotel Circle area hotels have similar shortcomings, so if this is where you have to be for a workshop, you're sort of up the creek. If you are going to San Diego by choice, though, stay elsewhere.
| 1 |
Cramped Rooms, Good Value
The Good: The location, quality restaurant food
The Bad: High Valet Parking fee of $40, cramped rooms, remote control that doesn't work from the bed, $10 for wifi
Verdict: If you got this as a hotwire deal, you did well, otherwise not so much.
| 3 |
Will never return
My family and I have been staying at the Quality Inn & Suites Airport for the past 5 years for the Indianapolis 500 over Memorial Day weekend. The hotel service and rooms have gotten consistently worse each year and we will never return. Originally, the hotel was perfect. The price was decent considering it was a specialty weekend. The location was convenient to access the track with a short drive. The continental breakfasts were a huge selling point --- hot items (waffles, eggs), yogurt, cereals, breads/muffins/bagels, fruit, hard boiled eggs, juices, tea, coffee. The rooms were sufficient for what we needed (decent beds, hot showers). And one of the things we appreciated most was the lobby area where my large family (some years we had 35 people staying) could congregate to play games and visit.
This year we reached a breaking point. Yes, the price of the rooms declined but the breakfasts were awful (no more yogurt, fruit, or hard boiled eggs). Our room keys didn't work and new ones were required daily (sometimes many times per day). One room was entered when the do not disturb sign was on the door. The lobby was HOT, almost too hot to even sit in and visit (even after complaints were made about temperature). The front desk made a scheduling error and told our party that one of the rooms had to be vacated that day (they did correct this mistake but made it seem like it was our fault). The rooms have not been upgraded at all. The TVs are old and the remotes didn't work or the TV would randomly shut off. The duvets had holes in them.
On the plus side, the hotel transportation provided to and from the airport is excellent!
This hotel has a lot of improvements to be made for us to ever return. We already booked a nearby and much nicer hotel for next year!
| 2 |
One Step above Eastern European Army Barracks
Don't believe the positive reviews you will read here! I am suspicious that they have been planted by someone who has never stayed here. It was the worst hotel expenence I've had in many years.
It has a great location, but if you don't mind threadbare sheets, broken doors,lousy beds, institutional bathrooms, dirty carpets and dirty walls, noisy guests late at night, electrical outlets hanging from bare wires, lights that don't work, microscopic TVs, no shelves in bathrooms, NOISY air conditioning with poor temperature control, no shampoo in the shower, and the smelly lobby that others have mentioned, this is your hotel. I was afraid to touch anything in the room, for fear of contamination. It's hard to believe that this hotel can pass inspection.
Lock and chain the door!!! On two separate occasions during the first day, the front desk sent new guests to the room who had also been incorrectly assigned the room. The first time, I didn't bolt the door and people walked into the room while I was resting on the bed!
| 1 |
Just Average
If you choose this place is either bussinesss or for the next door sport ground so do not complain, it is enough. I would not come here for vacation\holiday\relax etc...
I stayed 2 night while working at the shipyard, and it has been no more than fair, staff ?? just average.
| 3 |
Horrible Desk Staff
The afternoon prior to my checking in, SPG interfaced with Andy the manager to assist me in making a points reservation due to the fact that I had left my credit cards at home and they would not be arriving until the next day. He knew I would not have any to check in as a guarantee. I called around 4pm to make sure everything was okay and the girl at the desk said she would reserve a room on the Club level for me.
I arrived at the hotel at midnight, and was half greeted by a girl that looked as if she just stepped out of Rehab. I showed her my ID and asked her to make sure I got a 5AM wake-up call. She said that was a short night, then proceeded to tell me I needed a credit card. I explained to her that I had spoken with Andy. She said she had no record, and after a short argument checked me in. I asked her again for a wake-up call telling her it was important.
My wake-up call never came and I missed my conference call. When i went down stairs she smirked and told me she did not recall me asking her, saying that she was mad at me for yelling, which i do not ever do. I was on the telephone with Starwood when i arrived at the hotel and explained to her they heard me ask 2 times for the wake-up call. She smirked and did not care.
Very bad staff, she also put me in a room across from the elevator. The bed was good, but the room smelled and needs to be remodeled.
Horrible hotel!!!
PS. I am posting a video of this morning on You Tube since I am sure she will state that it was me being rude!!!
| 1 |
Oasis in the middle of busy NYC
My wife and I recently visited NYC. This hotel was tremendous. From the moment we checked until we checked out, everything was amazing. The staff was great and sincerely cared about making our stay great. The rooms were spacious and always clean. After a busy and long day of touring NYC, it was great to come back to a quite, welcoming setting. The location was also great. We were steps away from Times Square, Rockefeller Plaza and Central Park. We will definitely stay at this hotel again on another visit to NYC! I highly recommend staying at the Michelangelo.
| 5 |
Great Staff, OK location
My family and I went here for a trip to the Alamo, and to see the local attractions. I found this hotel online and booked it noting it was a four star property. Really the only thing four star was their employee's. From the time we pulled in, (after a 7 hour LONG drive), Roland assisted us with parking in valet, getting us checked in and taking our luggage to our room. The room was plain, nothing special, and the location was actually further than we had originally planned fromt he attractions we were wanting to see. When we were checking out, David our bellman, was very helpful with directions and assisting us to our car. These two employee's made it a pleasurable experience. Thanks Roland and David!!
| 4 |
One of the most disgusting rooms I have ever been in.
We were traveling from NJ to Naples, Fl. and spent a night in the Embassy Suites, Jacksonville, Fl. Let me tell you it was the most disgusting hotel room I have ever been in. The carpet was old and stained, the drapes in the bedroom were shredded at the bottom, there was no security lock, paint peeling off the walls, you couldn't even open the refridgerator because it was too close to the wall, the carpet in front of the fridge was so stained we didn't even want to go near it and the sofa bed had the guts torn out and a piece of plywood under the cushions. We are Hilton Honors Members, Diamond Level and were supposed to get a room with a balcony on one of the upper floors. We were on the 2nd floor, next to the ice machine which made noise all night and the stairwell, where the door slammed shut all night. The only recommendation I would give you about this hotel is to STAY AWAY!
| 1 |
Titanic
I have stayed here over the past 3 years. I've noticed here lately the service is lacking. There used to be a manager that you would see all the time, like she lived there. I was asking some of the staff and it turns out that she and the GM both decided to go to different hotels. You can tell that the management staff now does not hold the staff to the same accountabilty. Now you see Management huddled up gossiping or not paying attention to what is going on with the staff. My co-workers have all stayed at the Candlewood for years, but I elected to stay here due to the staff treating you like family and the warm and inviting atmosphere. I think they let the wrong managers walk out the door without realizing how much they did. This place is a sinking ship.
| 1 |
Old hotel, but conveniently located
Stayed here for only night in April 2012. The hotel was quite oldfashioned, but clean. The bathroom and room is really old-school, with floors that are squeeking and rooms that are quite noisy. There is a poor breakfast.
Biggest plus is the price and the location, which is really central in downtown. The hotel is just 2 minutes walk from Union Square and less than 10 minutes walk from Chinatown.
| 3 |
Great stay...except...
This is a tough place to rate because of a single incident that happened there, but I'll go ahead and try.
We found the hotel overall to be a great deal, with the rooms clean, beds super-comfortable (Memory Foam mattresses!), location pretty good (we walked to 'Crooked Street', although it is a bit of a hike up some of those SF hills!), really nice maids and check-in staff, free parking was a huge plus....or was it?
This is the tricky part. While we appreciated the free parking greatly, it was a pretty tight squeeze getting your vehicle in the downstairs parking spaces if you come back to the hotel late (which we did several times). It took alot of work getting our rental car in and out of some of those spaces; avoiding pillars, walls and other vehicles so we wouldn't damage the rental car, but after a few tight spots we came through OK. I thought!
Our last night in Northern California we left SF and went to Napa, and much to my surprise when we stopped for lunch...our rental car had paint scratches on the right front (both the silver paint of the rental had scratched off and red paint from the parking garage had been added). Since I was the only one in my family who parked the car, and I didn't scratch it (believe me, I was EXTRA careful, sometimes taking 10 minutes just to get out of a space), I can only assume the car was scratched by the hotel staff. When the spaces are full at night, the hotel instructs you to leave the car double-parked and leave the keys at the front desk so they can move it if need be. We had this happen twice, and the 2nd time I did notice the car was parked kinda screwy in the lower garage to get around a pillar and a too-large pickup that had been parked behind our car.
I'll give the hotel employee the benefit of the doubt and say that maybe they were unaware they scratched it, but I don't know if I believe it. Can't really prove it either, so I guess I'm outta luck. We're still waiting to hear from the car rental agency to see what the $$$ damage will be.
Moral of the story: sometimes 'free' parking isn't free.
Other than that it was a nice place to stay, but I wouldn't let them park my car again if we returned. I'm going to rate the individual categories of the hotel without taking into account the car thing because we really did like our stay otherwise.
| 3 |
Very nice stay
The hotel staff was very nice and courteous. Gym was large and clean. Location was great. Only negative was very long wait to get car out of parking garage (45 min).
| 4 |
Great weekend...
Right in the mix of everything fun...OB Hotel has just been remodeled over the past 2 years and is a great place for a wknd get away....the sand is right accross the street and Newport Ave is loaded with great restaurants, pubs and shops...The staff is very friendly and helpful...I will definitely return...thanks
| 4 |
Great experience!
Perfect location and a great view, the center of Time Square is right around the corner.
| 5 |
not consumer oriented
I attended a convention. I originally booked Fri and Sat. After securing transportation, I needed to add Thur and Sun. I was told that I couldn't have the same room for the entire stay, which meant that I would stay in 3 different rooms for a 4 day stay and at a higher rate. Doubletree lost out as I went elsewhere for Fri and Sat. Check in staff just as incompetent. When their computer told me that my reservation for Mondays flight had been cancelled (which it wasn't and not Doubletree's fault) I asked for the number for SW Airlines and was given 1800 lookup, a toll service. Food was very pricey and for a person with limited diet, there was nothing but a 26 dollar chicken. Room service had a 6" pizza, which with the 22 percent del. charge and the 4 dollar charge made the pizza 21.00. The rooms 2 of which I stayed had something that irrated my sinuses. the ONLY positive experience was the staff of the breakfast. I give them excellent ratings
| 2 |
Good stay overall
My stay at the Palmerhouse Hilton was good overall.Check-in was fast and easy. Edgar provided excellent customer service. Room 20129: King room, updated decor, soft chair, desk, flat screen television, small bathroom, closet with safe, lots of space. This room is a corner room which offers windows on two different walls. The only negative is this is a connecting room and the noise from the other guests was unbearable, so I switched rooms after 4 nights. My next room was just as spacious, not a corner room, but still offerered two nice windows.(Room 14173) I like the layout of this room better, it was much quieter. The biggest negative of this hotel, in my opinion, is the hallway noise from the doors. When the room doors close, they slam closed. Even if you try to close them quietly.....they are extremely loud. The positives: Starbucks in the hotel on the lower level, easy access to the train system, lots of shopping in the area. (note: I found the Starbucks on State street (less than 1/2 block away) faster and less busy than the hotel Starbucks.) Across the street from the Bank of America Theatre on Monroe.
This hotel hosts many events, and is very busy.
Overall I found the staff helpful, the rooms clean and the location convenient.
| 4 |
Location is excellent
It is a nice clean hotel, nothing special but the location is excellent. HOWEVER, you need to catch the handy inter-terminal train to get there. Be Aware, the train does NOT run from 12:30 am to 3:30 am. If you have a late flight I am not sure how you could easily access the hotel if the train isn't running.
| 3 |
Read All Reviews Before You Book!!!
I regretted it not reading the reviews before I book this hotel. Here are my experiences:
- checked in Feb2012
- unfriendly service
- one entrance and one exit
- 2nd floor was noisy all night
- 10 people in a room (room 227)
- loud music/tv
- same loud people that hung out at the parking lot next to my room.
- smoking
| 1 |
Pleasant Surpise!
We recently stayed two nights at this property and had a great experience. It was built by the same person who built other landmark NYC hotels like the Waldorf Astoria and the Park Plaza. I had looked at it online a month ago and found the prices too high, but then checked the day before our trip and found a great special at half price! The best surprise was how large our room was. It even had a small fold out sofa. And the bathroom was quite large as well. After staying in some pricier NYC hotels where the rooms were tiny, this was a real treat. The room was clean and quiet. The sleep number bed was comfortable. The staff were pleasant and helpful. Of course the location is central and very convenient to subway, buses, Penn Station and Grand Central Station.
High speed wi-fi is available for a fee if you want to stream music or videos, but they also offer free lower speed wi-fi which is perfect for surfing the net and checking email.
We had dinner in a new restaurant off their lobby -- Petit Poulet. It's just been open for a few weeks, and is a small French bistro. The food was excellent, and moderately priced.
This was a terrific value for the price we paid, although at full price, it's still more than we like to spend. Only minor negatives for us were the lack of a refrigerator (available for a fee) and a somewhat limited choice of TV channels.
| 5 |
Great Hotel
This hotel is super nice. The rooms are nice and updated. Clean and the staff was always very friendly, they made a point to say good morning or good evening anytime you saw someone. I would recommend this hotel to anyone. It is right in the heart of everything.
| 5 |
Great hotel, staff
This hotel had free wifi (I can't believe some charge for it anymore), courteous and generous staff (our reservation got bumped up so that we had lots of room for the same price), a good pool and free parking. The drive into town takes a while, but on the other hand there would be no free parking downtown and the rooms are all in the $300 range. We were right near the highway that took us out to Boulder and Rocky Mountain National Park, which is what we wanted.
Rooms were ultra-clean and the staff was all friendly and courteous. There are many food choices in the area, but unfortunately none of them were superlative. Kiki's Japanese was good, otherwise we ended up getting takeout from Whole Foods nearby and eating in our room with a movie a couple times.
The Safeway grocery just up the street was perfect for breakfast groceries we could store in our mini-fridge, another nice perk with our rooms.
| 5 |
Dirty Room - Unhelpful front desk staff. Stay away or take your chances!
The valet and bellman were very helpful and friendly. The front desk greeted us nicely upon arrival and were fine until we needed help later.
Our room was filthy!
While the linens, tub/shower and sink counter were clean, the rest of the room was awful. The bathroom floor had unspecified globs of something on it. There was blood on the back of the bathroom door. Both the hallway door and the bathroom door had black, greasy hand prints up and down both sides of the door. The closet door was the same and didn't close properly. There were black shoe scuff marks and thick dirt along the bottom panels of the doors. All of the door handles were dirty/greasy.
The toilet was consistently running and the inside of the bowl had mold and mildew.
The desk top was dirty with food, ketchup/bbq sauce and who knows what else, both on the glass top and underneath the glass between the desk top. The TV stand and small end table were dirty/greasy/dusty.
The headboard on one bed were greasy with hand prints.
The floors had not been vacuumed and were in dire need of steam cleaning.
One lampshade was broken. Another lampshade dented.
There was a comment card on the TV stand that had been completed by someone else that had never been picked up.
Upon bringing these issues to the front desk staff's attention, their answer was to give us more Hilton Honors points!!! Really?!
Had I not thrown my back out earlier in the day, we would have left to find a more suitable place to stay. My daughter took Wet Ones and cleaned off the tables, door handles and desk tops, so that it was semi tolerable. She couldn't sleep the entire night. Even sleeping in her clothes because she didn't feel the hotel was very safe either.
I can live with a little dust and understand an older hotel being worn looking, but dirty is an entirely different manner. Thankfully, we didn't encounter any bugs or vermin.
Do yourself a favor and spend a little extra to stay at the Peabody across the street.
| 1 |
A let down
I am just going to be honest here; I just do not get all of the positive reviews. I think the only "five" I could give this hotel has to do with service. This is not a bad hotel, but there is nothing great about it. It is probably my least favorite hotel in the immediate downtown Indianapolis-area.
Yes, I understand that this hotel is a historic building. My issue is that “historic” is not an excuse to allow a hotel to look worn and shabby. Both the Omni Severin and Canterbury nearby are old, yet (even with actual small rooms) the places have been recently remodeled. With Indianapolis hosting the Super Bowl one would think all of the hotels would step it up a notch, not the Crowne Plaza!
The staff at this hotel is great. The valets, front desk staff, and the older man offering assistance from a podium by the front door could not have been friendlier or more helpful.
Location wise, while this hotel is a bit further south than some others, it is convenient coming from the south. Since the hotel is located as far south as it is, you do not really deal with the congestion and one-way street issues encountered at other hotels. (Just drive up Illinois and take a left immediately after you emerge from under the viaduct.) I liked the location because of the proximity to Circle Centre Mall, Pan Am Plaza, restaurants, and the highway. It was easy enough to walk to Monument Circle from this hotel for our group. Sure, there are hotels closer to everything, but there are worse “downtown” locations, too (by the canal, up by IUPUI, way east- all of these are considered downtown but are not as close to the action). We used the valet service to park our car, but self-parking at Pan Am Plaza was just north of the hotel. (I was not really fond of the hotel not having its own self-parking, but since the location is what/where it is, that is how it works. The cost at Pan Am plaza varies based on events happening downtown, which is not necessarily at issue at hotels with their own parking.)
We stayed in a “normal” room (#277), not a train car room. The room itself is the usual size and overlooks the pool. It has a normal-sized bathroom, two double beds (no way queens would fit unfortunately), a small table to hold a suitcase, dresser with a stone top & a flat screen TV, and a small table with two chairs. I would say that our room was on par with your typical Crowne Plaza/Holiday Inn room size, amenity, and set-up wise. You can tell this is not an older hotel, just an old building converted into a hotel (no tiny bathroom, tiny rooms, etc.; as you will find nearby). I thought the bed was comfortable. I also appreciated that it was double sheeted.
The reason I give this hotel poor marks is because of obvious issues:
First: This hotel needs to be remodeled. If the owners/management company is not prepared to do that, then it at least needs a good cleaning and sprucing up. Sorry but I find caving in tub surround tiles, rusty drips, peeling wallpaper, gunk around the bathroom door stop, dirty windows, stained dust ruffles, broken switch plate covers, etc. unacceptable. It just tells me that with some TLC this hotel could be great. Instead, it’s not. I would not put this on a level with hotels that are dirty, but it is not really that clean either.
Second: This hotel needs some soundproof windows. I needed to keep the fan to the climate control system running to drown out some of the sounds around the pool. I can not imagine what rooms on the first floor are like. On the second floor, we constantly heard people around the pool. There are things that can be done with windows to lessen the sound transmission. Unless you stay up late and wake up early, I guess try to avoid any of the rooms that overlook the pool.
Third: I could hear everything in the rooms above and next to ours (on the bed side of the room). All morning I heard the people upstairs talking, their kid running around, toys pushed across the floor, laughing, etc. At night and the next morning, I could hear the people next door. In the bed closest to the bathroom, I could hear our neighbor in the bathroom. Not cool. The problem is, I do not think that thin walls & floors/ceilings are fixable in a remodel.
Fourth: The bathroom is at the level of an old Holiday Inn. Peeling and ill-fitting wallpaper, plastic counter top, tile walls around the tub caving in, etc. Totally fixable. Actually, with some serious cleaning, tolerable. Instead, barely clean but not competitive with other hotels downtown.
IF this hotel is remodeled I MIGHT stay here again. Otherwise, I will probably avoid it. For $25/night more, we could/should have stayed at the Marriott. It is a bit further west, but it is a much nicer hotel. If I could get this hotel really cheap after a remodel, I might just bring earplugs and try to deal with it. Nevertheless, probably not. If this hotel was not priced similarly to other, nicer, more recently remodeled hotels, I might say the value is better. There is not enough that is redeeming about this hotel to make me want to stay there again. I would not recommend this hotel to friends staying downtown either; I would direct them just about anywhere else.
| 3 |
Very Loud
Worst Comfort Inn I have ever stayed at. Lots of young adults and minors loitering there. There is a High School across the street. The freeway is right next to the property and very very loud. The room are very small and the walls are paper thin. There is a lot of police activity there on the property. I did not feel comfortable staying there. There was a guy surfing porn right next to the front desk when I checked in.
| 1 |
Highly Recommended
Spent four nights at the Four Season with the family. From the time we arrived to the time we departed, everything was just great. Would definitely stay again.
| 5 |
Not cheap but very nice, touch of service class
Stayed here for a week on business. Nice hotel, nice rooms right in the heart of downtown and super frinedly staff from doormen, to front desk to waiter/waiteresses.
Here is a little story to sum up the experience. On night 3, without any other real interaction with the concierge, we ask him to make a dinner reservation for 8 at the Metropolitan, a famous Seattle steakhouse. He makes the call for us and we head out for a drink and then to the restaurant. After we are seated and looking over the menu, the waiter brings 4 plates of 'American' Kobe beef carpaccio, compliments of the concierge at the Fairmont.
Considering we had never been in the hotel before and only had three rooms booked there at a normal rate, I was extremely impressed by the gesture.
Also had a good (expensive) breakfast at the hotel and a very good seasfood restaurant (Shuckers) affiliated with the hotel.
| 4 |
Go somewhere else
Stayed here for 6 very unpleasent nights in July 2012. Staff semi helpful
when checking in. The room was so small you nearly had to go outside
to get changed. What they call air conditioning would not even cool the room
when running it sounded like a freight train coming in the room. Could not
Sleep with air condition on so tried sleeping with window open but the noise
from the buildings and the heat coming in the window equals no sleep.
Would recommend you find an other hotel DO NOT STAY HERE.
| 1 |
Always a sure bet
I spent a night here and thoroughly enjoyed it. I've stayed at other Double Trees and find them to be consistently good. In this case the free breakfast was very nicely done with lots of options. I was on the fourth floor and enjoyed a nice view in the morning. Courteous staff, easy check in, and nice assistance with getting me a cab in the a.m.
| 5 |
Free bait with your stay...
I was excited enough to stay at this wonderful hotel that they even included free bait (see pictures).. I used the bait to try and fish in murky blue green lake in the middle of the hotel grounds that for some reason the staff call a "swimming pool" and saw that someone threw a Babe Ruth candy bar in the lake (or at least that's what the thing looked like)..
| 1 |
Dirty room air conditioner
Location is the best, BUT, I had bad experience at the air conditioning LOUD sounds. I found that Dirty air conditioning windows!!! I felt that uncomfortable.
| 2 |
We always enjoy staying at the Boston Four Seasons Hotel. The service is superb.
We always have a lovely time staying at this hotel. My children love the rooms and the pool. I would highly recommend it to anyone staying in Boston.
My husband and I are hotel designers. I do think that the rooms could stand a design update in keeping with the simple charm of Boston and The Four Seasons experience.
| 5 |
Service and Location
We like to stay at Starwood hotels because we are elite members of the SPG Program. We chose this facility while in Dallas because of it's location (almost within) the Galleria. We will be back because the staff provided us with exceptional service despite the fact that they were almost 100% full. The rooms are a little stark and modern for our taste. But since the Heavenly Bed is always so consistently comfortable, we wouldn't let that influence us.
We love to feel special and the staff went out of their way to make us feel welcome and comfortable. Their warmth was heartfelt and very much appreciated!
| 4 |
Good bargin
We read some terrible reviews of this property but don't think they are fair. Yes, this is a budget motel so you should expect less. The beds were comfortable, shower was hot, a/c blew very cold and the front desk staff was very helpful. The location is close to Six flags, across from USAA, close to many restaurants, 20 min drive to the Riverwalk. We had no problems just remember it is a lower style hotel.
| 3 |
Great on the Outside... that is about all
We stayed here because it looked like a great resort, however when we got there that is when the stay turned crappy. The Pool was completely dirty, filthy, like never maintained. The grounds smelled due to all the mulch they had just laid down. Why don't you try to use rubber mulch next time, it pays for itself in just two years and lasts forever. The bed was AWFUL!!!! It was not comfy at all. The rooms were small for the price, and I know I have stayed at a La Quinta with better rooms. As a Hyatt Gold member, I found it to be completely unacceptable. The manager was rude as well, completely unaccommodating.
| 2 |
Too isolated
My wife & I stayed here for 6 nights on our recent California holiday & it was at least 3 nights too long. I took advice from another reviewer before we went & asked for a room on the Paul Getty side as it was quieter but when we were shown to our room it was overlooking the 405. As it was only mid-day I went down to reception to ask for a room as I had requested but was told they could not change rooms until the next day. We hardly slept at all that first night. We did get a new room next day, high floor & on the " quieter" side but there was still noise from the road construction on the Sunset flyover. There was nowhere to go anywhere near the hotel on an evening so we were stuck in there & the menu choice in the restaurant was very poor & expensive. It seemed to be a place used mainly by business people on 1 or 2 night stays & for parties. I thought the pool was pathetic & the gym was just a small concrete building with a couple of machines in it.
| 3 |
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