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Far below what I expected!
I took my mother on a little getaway and was very discouraged by our time spent here. The room was not clean, toilet tissue holder sitting on the counter, caulking crumbling in bathroom, dust everywhere. Alarm clock did not work, nor did the coffee maker. Ice machine broke on the 2nd day. All complaints were made to housekeeping and front desk. $28 per day, plus tax, to valet park, which is outside and in the elements. The lobby and garden is beautiful and well appointed, but the rest of the hotel is much in need of some TLC. The surrounding community offers much to explore, but I would never stay here again!
| 2 |
Body hair in the shower, sheets with more stains than a frat house couch
We just stayed here for a night after buying a Groupon for a "one night stay in a superior queen room with wine and chocolates." There was nothing superior about this place- it is marginally better than a roach motel.
Upon check-in, the front desk person insisted that she needed the printed Groupon; she wouldn't scan the app or the pdf I had on my phone. There was nothing in the fine print about needing to print out the document. She said we could print it out at the business center, but then changed her mind when she realized even their printer was out of ink.
When we got up to our room, it stunk of cologne so badly I thought I was in a men's room in Europe. The wine mentioned in the deal was a bottle of 2 buck Chuck. How about a local bottle?
Now, onto the worst part of the room- THE SHOWER. It was obvious that this shower hadn't been snaked or draino-ed in at least 6 months. There was "body" hair and dirt coming UP out of the drain, and into the standing water that refused to budge (see pics and note that I'm a straight haired blonde, and the hairs in the shower were black and curly). Shower sandals are a good idea for most travelers, but at this place, you should bring galoshes. We were able to use the shower for a room down the hall after complaining to the front desk, so that was fortunate, but still, ick!
The sheets had clearly not been changed before we arrived. There was hair on the pillowcases, and the sheets had some sort of red textured stuff on them (see pics). Hint to the manager: if your sheets look this bad, then throw them away!
One last thing to note if you're traveling with a companion- the bathroom doors at this hotel are made of 3/4" glass, so if you have a shy bladder, or a travel bug, you may want to get your own room.
| 1 |
Not a place to stay
I had booked a night here since it was close to the airport and I would be flying out at 6:20AM the next morning. Even though it is close (not walking distance!) to the airport, they do NOT have a shuttle service. I am glad I called to check on this before returning my rental car the night before. Upon entering the lobby to check in, I was greeted with an unusual aroma that smelled like a combination of stale cigarette smoke and food. My room was on the second floor and as I entered the room I immediately noticed the window was open, letting in lots of noises from the highway and airport. I tried repeatedly to close the window without any success. I then made my way into the bathroom and discovered that the bathtub was not clean, containing dirt and hair. I then went downstairs and was given another room. The new room did have a window that would close and the bathroom was acceptably clean, but the room still had the same worn out furniture with scratches. I was glad that the smells from the lobby and hallways were not in the rooms. All in all, not a very very welcoming hotel and I will not be staying there again.
| 1 |
Despite the Hurricane....
Came back today after our eventful trip during Hurricane Sandy. Hotel staff were friendly and really helpful and their customer care during Hurricane Sandy was excellent. Nothing was too much trouble and they were happy to help secure us another night if it was needed. Luckily JFK opened on Wednesday so we were able to catch our original flight but their reassurance certainly calmed a few nerves for us. Breakfasts are really good with a choice of hot and cold buffet which is included in the cost of the stay - can be a bit crowded at peak times but they do have extra seating in the bar, so we tended to have an early breakfast to avoid the rush. Location is good just a few blocks from Times Square - I did read the review about the area before we went - but no problems for us at all. To be honest I would have not have even known there was a parole office on the same street if I had not read about it beforehand. Room was clean and and the kitchen area is well equiped (only small thing I could mention was there was no kettle and when we asked there was not enough to go around) the beds are really comfortable. Would not hesitate to stay there again.
| 5 |
Sons USAF Graduation
Reserved a King room, None available at check-in / Left-over pizza was thrown away for no reason. I know my son would have enjoyed it.
| 3 |
Great place to stay!
Got a great rate at Hotwire. This hotel is close to everything downtown. The room was spacious, well-appointed and comfortable. The desk clerk was helpful and friendly. I wish that I would have had time to explore the facilities more extensively. I can honestly say that I've never had a bad experience at any Crowne Plaza. The only issue that I have about staying in any hotel downtown is the expense of parking.
| 5 |
Very dirty and rude people
We recently stayed at One UN in NYC for 4 nights. The first room we were given was very dirty with blood on the shower screen and dirty marks on the wash basin, walls and windows. I asked for the room to be cleaned and was ensured it would be done whilst we were out sightseeing but when we returned nothing had been done. I complained again and we were told we would be moved the following day and we had to stay in the dirty room. The next day we were moved to another room and it was a little cleaner but my hair stuck to the bed head by something sticky on it. I asked for it to be cleaned but it wasn't. This hotel charged us $390 per night which was the most expensive hotel on our trip around USA and Canada but the standard was so poor. The room was old and bland with nothing offering the guests such as coffee maker or refrigerator and i had to remake the bed because the sheets and mattress protecter were all bunched up. The mattress was very uncomfortable and slanted down one side. The concierge was friendly and chatty until we didn't purchase tickets from him, then he wouldn't assist with directions or any type of help. On check out at 4am the staff at the door yelled at my son for doing our own luggage and the man shook his head in disgust but when I questioned his behaviour he lied and denied he did so. I loved NYC but I will NEVER stay at this place again and I regret not staying at the Hilton or Hyatt as both of these hotels were perfect in customer service and value and of course cleanliness in other US states.
| 1 |
Let me upgrade ya'
I loved staying at the Eventi - upon arrival for my week there, I was told that they'd put me on the top floor. I wasn't expecting this since I'd booked through Priceline and I expected to be placed in one of the cheapest single rooms on the lower floors. However, I checked in late, was processed quickly, and went on to my room where I got the biggest surprise yet. They let me have one of the suites upstairs for my stay. Later it turned out that this was an accident from the sales team, but the opportunity to stay in a room that normally costs around $900/nt. was just amazing. The view wasn't too bad either :) I looked East towards the Empire State Building and had a great view. When the manager told me later in my trip about the mistake, she did have me get my things from the living area and I wasn't able to use it anymore, but she made up for the inconvenience by giving me free breakfast for the remainder of my stay as well as several free drink tickets at the bar. Overall the value was over $100. If it's convenient, I'd love to return to the Eventi next time I'm in NYC.
| 5 |
Great Hotel!
Great location, cosy hotel, great staff and houskeeping! The bed was exceptional as well as linens. The rooms are nicely renovated and spacious enough. Good coffee mashine in the room with the supplies for that.
| 5 |
Good Hotel
From start to finish we had a very pleasant stay at the Sheraton. The staff were friendly from check in to check out. The room was spacious and airy, good AC and flat screen TV. The bed was large and comfortable. At check in, we were told that breakfast was included; at check out they said it was not. However, after some discussion, they admitted the error and waved the fee. The breakfast was extensive and very good. I did not use the gym/pool facilities but my friend did & found them excellent.The hotel atmosphere was quiet and relaxing. I would happily recommend this hotel to others.
| 4 |
Great Location...
Excellent location close to Union Square. Nice, clean and spacious room that was comfortable. 5 pm Wine hour for guests and the staff was very friendly and helpful as well. Very close to parking garages as well.
| 4 |
Bedford hotel
Me and my husband stayed at the Bedford hotel this past week. We spent a night there. It was fairly cheap (for the city). The size of the room was great - we had a king size bed, the personnel was friendly, the location amazing!!! Only couple of blocks to times square. What was a little disappointing was how the room wasn't very clean - it could use a little vacuum and the bath tub wasn't washed either... It would bother me more had we stayed more than a night.
| 3 |
Beatiful but dark rooms, watch for any extra!!
The location of the hotel is very good. It is in the financial district but easy walking distance to Nob Hill, 10 minutes, or Union Square, 15 minutes, and with the cable car right in front of the hotel. The lobby is good. The rooms are beautiful and sufficiently spacious but unfortunately very dark; you must insistently ask for a light room in other case the hotel tries to give you an interior dark one. The desk and bell staff is extremely polite and gentle, they helped us with directions, restaurants, recommendations and so on… as many times as we asked for. But if you don’t want to be worry about your bill evaluating any extra, definitively this is not your hotel, they try to get money from any extra with prices absolutely out of the market: $10 one day internet connection, we had to make an emergency international call and it was $88 for 4 minutes, even they tried to charged us a valet parking though we did not have car.
| 3 |
Service with a Smile!
My stay here began my love affair with the Omni Hotels. I came for a conference that lasted 10 nights and actually stayed 11 due to a weather delay. I was very impressed by how friendly the staff was; they always greeted me with a smile throughout my stay. The rooms were nice, the food was good and the gym had enough equipment to keep me happy. There was also a nice area to go running outside that I liked. It was a great value for the money.
I also came to love the Omni Select Guest Program which got me free internet and free coffee or hot chocolate at my doorstep every morning. I also found out when I traveled to San Diego that 10 nights gives you platinum status and my husband and I got upgraded to a suite!
| 5 |
Good Hotel for business travelers
Very friendly staff greet you by your name. Larger than average comp. breakfast buffet. Comp. buffet style dinners during the week with rotating menu. One bedroom suite was nice, appeared clean. Beds were shot though...boxsprings looked old and mattress was worn and uncomfortable. Would have liked the paper coffee cups replenished daily as I don't like using hotel glassware in the rooms. Quiet. Good amount of cable channels on the tv. Would go back for business stay- this was much better than other local hotel on Queen Anne.
| 3 |
Good location
You can't beat the location of this hotel. We stayed here for an adult girls night out on the town. It is within walking distance of all the major downtown nightlife. The room itself was average. We were able to get a really good rate on priceline that was 75% off the normal price of a room. I would have been slighly disappointed if I would have had to pay the normal price per night. The pool was not available due to being remodeled. Also, the minibar in the room is outragiously overpriced and there is no continental breakfast. If you are wanting a short stay that is close to the downtown nightlife I would recommend this location!
| 3 |
Hit and Miss, would not stay here again
Location of the Hilton is great and most staff were really friendly, so those two are high points for me. We came down from Alberta, with an arrival time around midnight. We had requested two adjoining rooms and are not quite sure what happened or why... but they gave away the one adjoining room with a King bed. Having travelled most of the day, we were not happy to be bumped, so there is no such thing as pay for a room and have it guaranteed! - but they did give us two rooms on the same floor. We would have liked to have another set of adjoining rooms but were apart. When I checked on our kids (older) in the other room we did notice they had a connecting door to their adjacent room and we found out no one actually was booked in. So double not impressed. As we were out and about during the first full day, they did move our bags to a new set of adjoining rooms (2 doubles in each) and nothing was missing or misplaced so that was garnish. We actually went down to get married at city hall which was planned for 4 days after our arrival. I couldn't believe that when we arrived back that evening only 2 out of 4 beds were made!!! grrrr. We did complain about it in the morning but talk about non-romantic making your own bed in a wedding dress. They did take off our phone charges to make up for it. Although it didn't really make up for it actually... it was an easier pill to swallow. Also, we didn't realize we would be charged for non-long distance calls - our credit card was fraudulently used in SF and the calls to the banks which were 1-800's were $2 each. Yikes. Didn't read that one carefully but what can you do in that situation regardless? Most of the time one of the two elevators were not working which didn't affect us, but really? Not sold on returning. We were on the first floor above the lobby; I am a light sleeper so it was noisy for me, but the other four in my party were ok with noise level. The drains were all slow in the bathrooms but overall clean, so points for that. Just an average stay - I was disappointed for the price level considering the hiccups along the way for us.
| 3 |
Good for business travel
I stayed in this hotel for 3 nights and attended several days of meetings onsite. The hotel was perfectly acceptable. The rooms are nice, updated. Lots of water pressure in the shower - which is always nice on business travel. My only "bummer" moments were when I came back from a long day and the housekeeper hadn't left the door hanger for pre-ordering breakfast. Two nights I was too tired to call and wait for the menu to be delivered. Oh well, everything else was great.
| 4 |
Fantastic Stay! No complaints!
The SLS in Beverly Hills is truly a wonderful experience from arrival to departure. I stayed here over the period of 25-27 April, in the Terrace Suite.
Upon arrival at the SLS, which is fantastically located I might add, the doorman greeted me warmly, the front-desk staff were very cheerful, and offered their considerations for where to eat, and what to do during my stay. The hotel is beautifully decorated, modern-chic is the look I would describe it as. It was a tad dark, but I guess that's all the rage now, and it truly was designed right down the finest detail!
The room was fantastic - really great! Great minibar, superbly stocked, superb beds and linens, and the room amenities were all perfectly placed. The bathroom products are of the Spa, "Ciel" and are delectible, I wish I had purchased some when I was there! The room is very large, with a centrally located bed, quiet and there was a quiet terrace, which unfortunately I could not use as it was raining during my stay.
The Spa, "Ciel" was also fantastic! The staff were so attentive, very kind and honest. I had a deep tissue massage which was superlatively relaxing, and used the steam room facilities, all of which were impeccably clean and well appointed. The decor in the Spa was very modern, and definitely to my taste.
I also tried out the must-go-to restaurant, "The Bazaar, which was WOW! The gastronomic experience blew my mind, and along with the reasonable prices it was fantastic! You must try the Dry-Ice Caipirinhas, as well as the olives, Philly cheese steak sandwiches! They are really fantastic!
What makes this hotel so great is, well everything! The staff are so attentive, I was definitely impressed! The decor is great, the rooms spacious, the spa relaxing, the restaurant hip and delectable.
If you are planning on staying in LA, stay at the SLS!
| 5 |
Great DTLA hotel
I stayed here this past weekend, 5/4, and was absolutely blown away. The negative reviews had me pretty worried, and I was skeptical to choose the Millennium Biltmore for my anniversary stay.
Let me point out that I live relatively close to DTLA, and frequent it often. The parking rates are standard for any downtown overnight parking. You'll find this is the norm in places like San Francisco as well. Also, for anyone that has even visited a large metropolitan area you'll realize there isn't any reason to be worried about the safety of the area. Homeless people are around but they'll never bother you.
Now on to my review. We stayed in a club level king room on the 10th floor. The bed was super comfortable, the furniture was beautiful, and the view was nice of pershing square It was great with the exception of the bathroom. The bathroom was just okay, could definitely use a renovation but it suited its purpose.
Our room was on the same floor and wing as the club lounge which we really loved. From 5-8 there is complimentary appetizers and wine/beer/soda/evian. It was never crowded and had a really comfortable vibe. You also get continental breakfast when staying on the club floor, while not as good as the evening appetizers, was still a nice touch.
Will definitely return
| 5 |
W Hotel service is excellent
I stayed at the W Hotel over the Thanksgiving weekend. The service was excellent. The staff was very knowledgeable about Chicago. The rooms were exquisite. The staff did everything to make my family's stay exceptional.
| 5 |
Avoid
I am a platinum spg member and I know my properties pretty well. Please avoid. If you see the spotty reviews, that is a dead giveaway that its not a good property. So if you are a reasonably frequent traveler and have other options. Avoid it.
I lean towards spg properties, and this was close to my place of business in san diego, so despite the spotty reviews I chose to stay here.
The beds are quite uncomfortable. They had people smoking pot in the area, either outside the window (staff or guests?). The food is not good quality - go to a fast food place if you want to. I ordered room service and was disappointed with every course. Staff is quite aloof and un-interested. I know its a four point and not a regular sheraton, but smiles and a professional attitude at the front desk help. I had to resolve some of the issues - by phone and email and it took them 2 months, really two months to respond.
Spoiled the spg image for me for sure, its back to the hh properties for me in this area.
So if you have other options, go somewhere else.
| 2 |
Poorly maintained and terrible service.
This I have to say was one of the worst full service Marriotts I have ever experienced. First of all I have never seen a Marriott were the staff is so unfriendly or basically just absolute ignore you. You can barely even get a hello out of any employee. The hotel is very old and even though its probably been renovated it still shows signs of again and is poorly maintained.
Location is ideal but beware of the noise. The sirens from the fire department on the next block are24/7. Plus a new hotel going up across the street means jack hammering that starts as early as 7am and does't stop till dark!!!
The halls of the hotel are dark and dingy. the carpet was all coming up at the seams. Our room was the standard marriott furnishings. Scuffs all over the walls. The paint on the bathroom door was peeling off. The duvet covers on each of the beds weren't even the same. The carpet looked dirty and was coming up all along the edges.
Pool was closed for repair my whole stay. There was no notice on the hotels webpage about a pool closure. only a piece of paper at the front desk.
Overall I am disgusted that Marriott would even call this a four star Marriott. Seriously put some money into this place and train your staff how to be friendly!! Won't stay here ever again. There are way nicer Marriott properties within walking distance.
| 1 |
Very close to all the sites
Stayed here one night prior to moving on to Dover. We had stayed previously at another hotel. This hotel is very very very close to all the Philadelphia sites. Beds are super comfortable and rooms very spacious. Would stay there again in a heartbeat
| 4 |
Gorgeous, tech-savvy and a departure from the madness of Midtown
We stayed at Conrad NYC while working through our bucket list to stay at every Conrad property. The rate was great; $219 for a Saturday night. The doorman was friendly and helpful and the bellman/Tio was terrific and gave recommendations for lunch in Chinatown and dinner in Little Italy plus a great breakfast tip. However, I specifically asked the front desk rep for a room AWAY from the elevator and we were assigned the room right AT the elevator (beware room #_26, 226,326,426,etc) BUT the view was so amazing we didnt care. Plus it was a really quiet room, sadly we DID hear kids running the halls (at a Conrad?) but still slept great. The room is very sleek. A large TV greets you with lots of options and the lights are all on a wall panel (pretty neat). The bellman walked us through all the features. AND THE SHOWER! wow, it is a rainforest shower and also has a handheld to help soothe those sore legs from sightseeing. The bed was comfy but actually quiet low to the floor, so it was hard to get up from. Nice closet space and those great Conrad slippers. I requested turndown which didnt happen at 6pm as requested, but I called the FD and it was prompted handled. ONE complaint, you have to call room service for ICE and it took 2 calls and 30 minutes to get. That is no bueno... The location was good, but hard to navigate the neighborhood due to some street closings from the WTC construction. The nicest surprise was just out the back entrance is a small plaza with GREAT GREAT GREAT shops and restaurants! A SHAKE SHACK, Francois Payard Bakery(ohh emmm geee) and Harry's Italian. Great pizza!.....we went to the rooftop Conrad LOOPY DOOPY bar for the Proseco popsicles ($17)..neat idea but expensive. it was roasting hot up there and the popsicle melted into the prosecco to flavor it in about a NY minute, so.... but it was a great stay. Def take some time to walk around the entire structure to check out the massive art collection.
| 4 |
Fine Hotel But WiFi Useless
I attended a conference at this hotel in May. The property is very attractive, located on a busy and popular section of the Riverwalk. The lobby is spectacular, soaring many stories above the lobby floor. Check-in was fast and efficient, the staff friendly and very helpful. My room was astonishingly large for a standard room with a view of the lobby, 10 floors down. I did eat the first night at the lobby bar (got in late) and the food is standard hotel fare -- hot, filling and flavorful but not memorable.
My room was very quiet, surprising for a busy business hotel.
I couldn't ask for more from a large, business hotel.
My one complaint - and this is a big one for me - is the useless WiFi service. I could usually log on but the bandwidth was completely insufficient for the number of users, obviously. Those of us dependent on the Internet to conduct business were left with nothing. My phone had a faster connection than my computer. Others attending the conference who expected files and email from me had to seek me out in person for the information they needed. The failure of the hotel to provide adequate Internet service caused quite a bit of extra work for me. I wouldn't stay there again unless I was convinced they had replaced their current service with a more robust one.
| 4 |
YUK!
This establishment is nothing as discribed on their website. Dirty, bathroom door broken, air conditioner buttons broken, no drinking glasses available, TV did not work and price charged was $15.00 higher then quoted (over the phone). At 9:10am went to office to get coffee and was told, " NO, coffee is stopped at 9 and if you want any, after that, you must pay."
| 1 |
Very disappointing
I was in Columbus on business and expected a nice experience. The Sheraton is a great brand right? The staff was great, very friendly and helpful, but housekeeping? I have never experienced such horrible housekeeping. I was there for five days. The rugs were never vacuumed neither was the floor in the bathroom swept or mopped. Trash cans were not emptied unless I put them in the middle of the room. Dirty towels were left on the floor and clean towels just plopped on the racks with no attention to detail. The bathroom sink was never cleaned and one day I noticed blood on the duvet cover. I started looking for bedbugs and fortunately didn't find any. After this experience I will never stay at another Sheraton.
| 1 |
My Worst Starwood Stay.
I've stayed in a lot of Starwood properties. I'm a SPG Gold member and have enjoyed trying their different brands. But for the first time ever, I was sorely disappointed with a Starwood property.
The place is definitely showing signs of aging. It isn't too bad, but it lacks luster and polish, something you'd expect from a W.
The staff were polite, but only passingly so--just the basics. It felt routine and uninspired.
I stayed in a Wonderful room which was...very basic. Small, even by NYC standards (at least for a hotel of this caliber and cost). And the Wonderful rooms aren't the smallest rooms at the W. The shower was tiny and designed poorly--just too cramped and ugly.
But what really bugged me was the lack of any acknowledgement of my Gold membership or any sort of upgrade or complementary service/extras. Why bother being a Gold member if you aren't going to do anything special for us?
Also, I stayed on Cash and Points and got hit with an extra $16 worth of taxes and fees, including a ridiculous fee relating to...the Jarvis Center, which I never stepped foot in. Really W? How cheap.
It's the first time I've been hit with such ridiculous extra fees on a Cash and Points stay and I can promise you, it is the last time--since I won't stay here again. Sure. They nickle and dimed me for a few extra bucks in the short run, but in the long run, they lost my business permanently.
| 2 |
GREAT LOCATION!
I haven't been to San Francisco often and this was the first time staying here, but I can't wait to go back. We had a little difficulty locating the property, but we called them and they talked us in. Jason at the front desk was incredibly helpful, as was ALL the staff. It's located within walking distance of Fisherman's wharf, Ghiradelli which was very convenient. The room itself was the perfect size and very comfortable!
| 4 |
Nice Hotel within Walking Distance to Wrigley
We selected this hotel based on its proximity to Wrigley... 4 1/2 blocks away. For those not familiar, the Addison Red Line stop is located right next to Wrigley too, so you are minutes away from the 'L'. Our room was 402...directly across from the registration desk. Note that all 400 series rooms are on the ground floor. It was a large suite with two queen beds. The room and bath were clean. The beds were comfortable. The staff were very accommodating and service was prompt and courteous. The parking is off-site at a secured garage with a reasonable, additional cost.
| 4 |
Don't stay here, too many other good choices in Chicago
My family and I were at the InterContinental, for a wedding last week. The hotel was booked to capacity and obviously did not have adequate staffing on to handle such a large number of guests. There were too many customer service issues to document in this post, but one stands out in particular. Chicago was in the middle of a heat wave and the air conditioner in our room in this older hotel was having trouble keeping the room cool. Just around midnight we called the front desk and they sent an engineer up to check our room. The engineer changed the filter and apologized for the problems we were having. My wife and I struggled to get to sleep in the heat only to be woken up at 4:30 am when the front desk called our room to see if the room had cooled off yet! We were furious. The employee who woke us slipped an envelope with two free breakfast vouchers under our door, which was at least a modest effort to make up for the early morning interruption. The guest services manager also offered an $100 discount off of one of the two rooms we had booked. I normally would have been satisfied with these efforts to appease our dissatisfaction but there were too many other problems with the hotel and the service that we received.
| 1 |
Close to the Riverwalk
The Four Points by Sheraton is situated 5 minutes walk from the Riverwalk. It has a parking lot, but it is not complimentary. You have to pay 12$ per night.
The front desk is very helpful and both check-in and check-out was completed fast.
We had a suite which was more than big enough for us. It had a sitting part and a sleeping part. It was equipped with 2 TV screens and a fridge. The bed was very comfortable.
The bathroom was divided in 2. The shower and the toilet was in a separate room, while the washbasin was situated between the living- and the bed-room.
We had ordered breakfast. It consisted of some hot items: crispy bacon, sausages and scrambled eggs. The cold part consisted of bread, cakes, butter, marmelade and some fruit.
In other words fulfilling most peoples needs. There was not much variety, so you might have wanted some changes after a few days.
The general impression is that considering the location and the general impression of the hotel I would have chosen it again for my next San Antonio vistit.
| 4 |
Awful
Arrived Friday afternoon and was supposed to check out on Monday. We checked out early on Sunday and heres why... Every morning the main pool was packed, people were even placing their towels to lay down on the hard grounds..We could not find 2 chairs to lay down on...No matter what time you got to the pool area there were no lounge chairs left.. Kept circling the pool over and over.. Had enough of this so decided to speak to the manager. He was rude and all he could say was "get down here before 9am to avoid the HUGE lines to get a chair, or maybe place your towles on the grass". Are you kidding me???? Nothing to compensate, even say hey... Sorry for the inconvience, lunch is on us... Gave us nothing to make our stay better...We had no choice but go to the other small pool in the complex. This pool looked like a pool at the motel 6. No staff came to pick up towels from the floor and food that were left behind with bees surrounding the area... The service charge and gratuities were such a rip off... Never will I stay there again or for that matter recommend my worse enemy to stay there...
| 1 |
Front desk staff needs customer service skills
Location is great if your an Elvis fan, a nearby restruant will pick you up free in a pink limo for meals which are excellent. Shuttle service van drivers are great but would have been nice if this was a free service downtown. Bartender was great but house keeping was lacking and front desk service was very poor. The Days in down the street which we stayed for 2 nights before the Heartbreak for 3 was much better service, nicer pool area and cheaper.
| 2 |
Filthy hotel - be warned
We arrived early on the day of our stay, and they offered to put our bags in their locker room whilst they sorted out the room. We got back at midnight and the room was ready, but awful.
- There were blood stains on the comforter
- There were body-hairs within the bed
- The toilet was covered in pubic-hairs (i.e. unflushed)
- There was a hole in the wall next to the air-vent.
I have added photos for you to see.
The first two were unacceptable, but they did come and give us new sheets and a comforter at midnight. The latter we only realised in the morning after a freezing night's sleep (we had ensured all the windows were closed and couldn't find the hole in the dark).
Also the internet didn't work and their reason was "the connection isn't that good in the corner rooms" the first time, the second time we complained they said it was "because lots of people are on-line" - at 0200 in the morning on a weekday in New York - really!
After complaining they changed our room for the last three nights and the manager guaranteed the room would be clean. The room was cleaner (not hard), however there were still hairs on the bedsheets, so we had to get them (again) to bring up some clean ones.
Apart from the state of the room:
- Breakfast: nice selection of hot and cold items, however the
- Internet: regardless of the room, it was slow and prone to cutting out.
- Location: a block from Central Park, and the subway, so great.
- Staff: nice, always willing to help with all our problems, and polite too. There was issues with the cleaning and room-staff however based on the cleanliness of the rooms.
Overall, I wouldn't recommend staying here unless you are willing to risk a filthy room
| 1 |
Never Stay Here. Avoid. Avoid. Avoid.
I'll keep this short and to the point. Save yourself a lot of pain and agony. Do not stay here.
My Experience: Booked a room well in advance for a work conference. Showed up on the day of my reservation only to be told they DID NOT have a room for me. Transferred me to their 'sister location' 20 MINUTES AWAY. Not even remotely close to where I needed to be. They did nothing to compensate me for moving me 20 minutes outside of the city. Nothing.
The amount of extra money this cost me in cab fares ranged well in the $100s of dollars over the course of my stay. I called a few days later to speak with their property manager. I was directed to his voicemail. Left a VM explaining my situation. Never heard back. No surprise there.
Avoid this place like the plague. They will screw you over and do nothing to help you. Nothing. Terrible customer service. Terrible follow up. Terrible way to treat your guests. Nevermind anything else. If you can't even deliver a room to your guest, then everything else is secondary.
| 1 |
Excellent Locations
This hotel isn't going to be the most modern place you've stayed. With its almost 20 or more floors the elevators can take a while to get to you. The rooms are nice but nothing to write home about. What this hotel does have going for it is locations, views, and just plain old quality service. The room I had was a corner room with excellent views of the river, Fenway Park, and Cambridge. The room was comfortable. The staff were helpful. The free breakfast was awful but I really don't expect a fancy breakfast as a HH diamond. All in all I'm just happy to have stayed.
| 4 |
Heartbreak Hotel
Stayed for 3 nights, room had broken plaster in the ceiling and mold in the corner of the kitchenette. Room was never vacuumed after the plaster fell which I did report at the front desk. Ice bucket was never cleaned out. The air conditioner was at the top near the ceiling had to stand on a chair to adjust it. Check out slow we had looked all over no one at front desk. The clerk was sleeping in the back. When will this place be updated?
| 2 |
Worst NYC hotel I've ever stayed at
I've stayed at my Nyc hotels and am not picky. First off, the rooms look nothing like the picture, they are dingy and dark. It was so noisy during the night with workers my boyfriend had to go out and tell the staff around 2:30 am to stop banging their things around. There was a huge fan outside our window that kept going on around every 30 seconds and was so loud and annoying. I called to complain and the hotel desk worker was very rude and did nothing to compensate. Any other time we've had a problem at the hotel they at least threw in something to make us happy. The TV was fuzzy and one of the pillows were stained. Do not stay here.
| 2 |
To expensive
This hôtel is to expensive for what they offer. The hotel is old and you can't have the quality you see on there web site. Also, i have been bitten by bugs. Was it bed bugs or something else. I don't know but i have been bitten...
| 1 |
A good night's sleep....zzzzz
I spent two nights at this hotel, when attending a business function at the convention center. It has been a long time since I slept in a bed that seemed unused (ever) before my arrival. Everything was clean, neat, pristine. All the amenities were useful and the employees all spoke to me when encountered, no matter who they were, bellboy, housekeepers, maintenance people, everyone. The decor is modern, the TV screen very large, light switches can be reached from the bed, an iHome as an alarm clock, and more. I did not use the Hyatt parking lot, as it is the most expensive, but there is plenty of parking other places because of the Convention Center, including convention parking which is connected to the Hyatt....so you can park, check in and go on to your business in the convention center all without going out into the weather. If you have business in the convention center, wear comfortable shoes, as even though all is connected, it is quite a hike. I would stay there again in fact, I would like to have the time to walk around the city as there is plenty to see.
| 5 |
Ok, but not impressed
We chose this hotel for the "park and fly" opportunity. The lobby is very small and uninviting. The room was clean, but kind of smelly . The staff at the hotel was pleasant and helpful, HOWEVER, if you are taking the shuttle to the airport (different company than hotel), beware of the evil shuttle driver who is rude and over-the-top pushy. We signed up for the 7am shuttle and were told to have bags and be ready to go at 6:50am. We started to get some breakfast around 6:30 and the shuttle driver came in all flustered and said we needed to get loaded and on the van. He was persistant and wasn't being reasonable about leaving at the time he was scheduled for. Our grandson had to use the little boys room and I thought the shuttle driver was going to have a cow. I must emphasize that the shuttle driver who picked us up from the airport was as nice as can be. So, you may or may not run into Mr. Rude if you take the shuttle. Here's hoping you don't.
| 3 |
Very close to all the major sites
This place was the best priced hotel around there and it was rather nice I thought. Great location and a very nice breakfast (expect to take your food back to the room with you because the seating area is small and that breakfast area gets swamped).
They also have a pool and fitness room. I didn't use either one but regardless, I thought it was nice to have those amenities available.
The complaints I have are small but very annoying.
the first one is the cable. One thing I look forward to doing when I'm on vacation is laying around on the bed at the end of the day and watching tv. Their channels suck to put it bluntly.
The other complaint I have is their parking. They are very small . We had a minivan and it was hell getting in and out of the parking spaces.
Other than that it was a pleasant stay. I recommend it to other visitors to the area who are on a tight budget or just don't want to spend that much on lodging because you can't beat the price for that kind of hotel in that area.
| 4 |
Not recommended
The staff was friendly and hekpful. However, the amenities are severly lacking. The lobby is small and drab. The rooms are very small. Room service for breakfasat was horid. The eggs were cold, the bacon hard as a rock and the English Muffin was soggy. No newspapers anywhere to be found and the price was not reflective of the lack of quality.
| 2 |
Understated elegance
Service is uniformly excellent. The fitness center has fantastic light and a spectacular view of the Jefferson Memorial. Breakfast buffet was excellent, and the morning light in the dining room is lovely. In the room, the bed is really comfi=ortable and the bathrooms are huge and spotless. Concierge was responsive and understood our needs.
| 5 |
Yuk
Over priced and definitely does not deliver value for money. The hotel is shabby and grubby. There was a small fridge in the room which looked out of place with the decor. Packets of chips and nuts etc were tossed into a cupboard which I stumbled on by chance. They looked like they had been there since the hotel was built. The Lobby is horrific, dull and dark and not the sort of area that one would wish to sit. I was very disappointed with this hotel. The noise levels in this hotel are horrible. I will not be staying here again.
| 1 |
Very nice
I stayed here for two nights in Mid-May. I had read previous reviews here and was expecting a decent room. I was not disappointed. Check-in was quick and easy. My room was surprisingly spacious (on the second floor) VERY comfortable bed, and a sofa. There was plenty of work space with desk and ample storage room. Good WIFI connection. Cable TV with plenty of local and news channels. Bathroom was spotless. Room was very clean and fresh-smelling (non-smoker here) I stayed for two nights, and room service the following morning, when I was away for a couple of hours, was quick and courteous..I don't recall the maid's name, but she was most pleasant.
Despite the nearness to the notoriously noisy San Diego Airport; I was surprised how quiet it was; and very little traffic noise from busy Rosecrans Street out front.
One of the reasons I chose this place was the easy walking distance to numerous restaurants, sports pubs and stores. And In and Out Burger is just two blocks away (Being from the East Coast, a visit there is a must each trip out west)
There was plenty of parking and easy access from Interstates 5 and 8; as well as quite convenient to the Navy, Marine Corps, and Coast Guard units in the area. Also just a 10-minute drive to Point Loma Lighthouse and the park there.
I recommend staying here if you want to be near much of the activity, especially SeaWorld; yet away from DownTown and the high-priced lodgings there.
I'll be back in the fall.
| 5 |
Great hotel for early flights
We stayed at here as we had an early morning flight and l have nothing bad l could say.
When we checked in we requested a room off the airport side (read other reviews) and it wasn't a problem at all. The staff were so friendly and helpful in every area of the hotel.
The rooms were very clean and modern compared to other hotels we stayed in and when l requested more towels they were delivered quickly and with a smile. Best sleep we had in a long time and then an easy ride to the airport in the morning.
When we arrived at our next hotel we noticed our wedding rings were missing. I contacted the Crowne Plaza in hope they may have then and got a response within an hour that they had them! They have been extremely helpful to us and just shows the honest staff they have working here.
| 5 |
Not good enough....
With as many fine choices in Manhattan, there is little room make mistakes. The first one was mine: I didn't think to ask where my room was in respect to their elevator that dings on arrival. Some might thing this is some kind of 'throwback charm', and it is....until about 10pm. Room 616 is right next to the elevator and the Water station, which is very popular late at night and early in the morning.
I asked for a room with 2 twins: had a friend joining me. Two beds = two pillows...total. I asked for 2 more pillows 3 times over the course of the day before they brought any up.
There wasn't an iron in the 'guest request' closet...in fact there wasn't anything in there.
With another location right down the street, I'll probably stay there next time.
| 2 |
Who Unlocked My Door and Left it Open??
Da Vinci boasts, “newly remodeled”, I saw nothing that substantiates this statement. The room was small but the size was doable for a short stay. The bathroom was a good size but treacherous: wobbly toilet seat, no bath mat for the tub, hot water had a mind of it’s own, sometimes hot, slightly warm or cold water only. I got cold water only every time! The hair dryer work well. Carpeting in room was sinfully filthy absolutely disgusting. If they can’t shampoo the carpets on a regular basis, rip it out and install tile. I would rather walk on cold tile than a filthy carpet. Seriously I could have NEVER stayed in this hotel if I had a child with me. The continental breakfast consisted of coffee, tea, rolls, “packaged donuts” and sometimes croissants. Coffee was not hot after 8:00am. Mid to high 80-degree temps and the air conditioner was non-functioning, shut off at the circuit breaker. TV had poor reception with very few English-speaking stations. Housekeeping came only once on their own in four days. On our last day after coming back from breakfast and shopping we walked up the stairs to the second floor and found the door of our room WIDE open. The desk clerk went through the security video-tape and stated no one had entered our room during the 2 plus hours the door was completely open but she would not tell us why the was open or who opened it in the first place. We have not yet verified if any of our belongings are missing. Good location to shows, Times Square, restaurants and many other hotels. My next trip, I will stay at one of the many other hotels. Too bad the place has great potential but totally lacks pride of ownership. Two thumbs down for me.
| 2 |
Have to work on the security
We booked the hotel because of the location. It was closed to my wife's office and to the restaurant where we wanted to go. The room was small - like in any other NY hotel. That the hotel did not have a lobby was not of any concern to me.
I was a little bit surprised with the security. When I came in the hotel asking for a second key to the room it was given to me nicely, which I appreciate a lot, but without any ID-check.
The staff is very friendly.
| 3 |
Small Rooms, but clean and comfy
The rooms were smaller than expected, but there was free Wifi and the beds were comfortable. There is a fun night club downstairs with a mechanical bull. For the price, we would definitely stay again. Located around the block from Time Square, Rockefeller Center and Radio City.
| 4 |
Great location
The husband and I stayed here for two nights in June. We stayed in a King room on the tenth floor. I like how the hotel is striving to be green, you have to use your room key to turn on the power in the room so it turns off when you leave. Also there is recycling available. Couple of "complaints" to mention. This stuff didn't really bother us but I think is worth mentioning and might be important to others. As I mentioned we were on The 10th floor but could still hear street noise such as the cars and buses going by. Also I could clearly hear everyone in the hallway and next door. The hotel had a really nice pool and hot tub however there was only two hours set aside for adults. We went swimming at 10pm at night and the pool and hot tub were packed with annoying splashing kids. Otherwise we had a great stay. The room was a great size and the bed was super comfy. I picked this hotel because it is in a great central spot for the hot spots in Seattle.
| 5 |
location
room was ok but bathroom had poor lighting which was good as mold on ceiling and around the tub was awful bed was comfortable but furnishings were old the hall was full of housekeeping carts all night long (four on my wing alone)
| 3 |
Intercontinental in Baltimore
The hotel is 20 minutes from the Amtrak station; easy to find. Excellent location in that it is 1/2 block from the Inner Harbor area which has wonderful attractions. Exceptional and friendly service from everyone: bellman, check-in, room service, housekeeping, bar and restaurant staff. Delicious food both from room service and restaurant. Lovely Explorer Bar. I was acknowleged and thanked for being a Priority Club member and addressed by name. There was free-wi available, too. I highly recommend this hotel!
| 5 |
Nice Room, horrible parking
I was very impressed with the room. It had everything I could possibly need. My biggest complaint was the parking. I found a spot pretty easily in the afternoon when I checked in, but when I came back later that evening there wasn't anything close to my room. There are 3 buildings; A, B, and C. I was in B. After driving through the parking lot twice, I finally just parked by building A and hiked to building B. Luckily I wasn't in building C because there wasn't anything over there and it really would've been a hike! Noise was also an issue. In the middle of the night some people came in, talking loud and slamming doors. A little later there was a fight in the hallway that carried out into the parking lot. Soundproofing in this hotel was awful. And the next morning when the cleaning staff started working, well there was no point in trying to sleep in.
I'd stay here again because of the location and the price, but I was disappointed with the parking and noise.
| 3 |
Good hotel, not best location
I stayed here this past week and it was just fine, but the immediate neighborhood around it was a bit sketchy. At one point early in the morning I heard someone honk their car horn and it was the same as the car from "Dukes of Hazzard."
The room was clean but kind of small compared to a Courtyard or Hilton Garden Inn room. The elevators are old and slow and one time did not start right away causing a minor bit of panic.
Older TV in room but I wasn't in the room enough that it mattered.
The pool needed to be skimmed and was right by the rear entrance so it lacked privacy. Not very inviting.
The bed was quite comfortable and the WiFi was free and worked, but was a bit slow compared to other hotels I've been in.
As far as service goes, the message light on the phone kept blinking and I called the front desk to ask if they would turn it off and they said they would, but it was never turned off.
It was fine for the price I needed to be at for business travel.
| 3 |
NYC Rocks
We just came back from visiting NYC. Wow what a trip. We had a blast in NYC.
We are from London Canada. This was a dream come true for us.
We stayed at the Skyline Hotel on 10th. What a great place to be.So accessible to everything!!!!
The Skyline Hotel is close to all the bars and restaurants on 9th, and a 12 minute walk to Times Square. On the walk to all the sites -- you see all the sites.
Thanks to all the staff at the Skyline Hotel from manager Mark, Michelle and Equasia at PJ Bricks
We hope to return to this great hotel and great city.
Janice and Lloyd
| 5 |
Why is this place open?
So they repainted, re-plastered, and redesigned an older hotel to LOOK new, but they did not have a plan to operate it well. We are here for the DNC and the Blake has been the biggest dissapointment of the week. It would appear that ownership or management tried to be opportunistic by opening in time for this event, but the were not ready. The decco style is a facade that can not cover up the fact that they rushed. Maybe over time they will get their act together, but this week will cost big reputation points.
| 2 |
Nice hotel
My experience with this hotel is mixed, as I have nothing bad to say about the hotel property itself. The room was clean and comfortable, the staff was friendly and the free parking was appreciated. Unfortunately, I was woken up at 9 AM due to a loud banging outside my window. The hotel property apparently had construction going on and it was happening *right* outside my window! I was furious since I could not get back to sleep. I understand that construction is sometimes necessary, but I don’t understand why I wasn’t placed in a different room in the hotel if construction was occurring on that side of the hotel. I complained to the hotel staff about this and they didn’t charge me for 1 night of my 2 night stay, so at least they made up for this unfortunate incident. A fine hotel to stay in as long as there’s no construction going on outside your window!
| 4 |
Hands Down - Stay Nowhere Else in Ft. Worth!
The Embassy Suites was a 5 star experience! I have stayed at the other local hotels (Marriott, Ashton, Hilton, Sheraton) and this was the BEST option, in addition to being just all around a great place to stay.
In addition to the "normal" benefits of an Embassy Suites - this one offered an exceptional happy hour with an appetizer buffet. The fitness facility was amazing. The pool was tiny, but great for a quick refreshing dip or 10 minutes in the hot tub. Starbucks in the lobby, and the front desk even had warm cookies for a snack!
The room was modern and very appealing with the decor, and of course the sleep quality of the bed and quiet of the room was excellent.
I will stay here whenever I return to Fort Worth. Excellent!
| 5 |
A Good Time in Phoenix
I stayed at the Renaissance Phoenix Downtown for a conference. The lobby is beautiful, and the lobby bar is great. When I checked in, I was given a suite which they told me was "softly remodelled". It was HUGE ...boasting a living area with a sectional sofa, a dining room table and chairs and a bedroom area with two queen beds. However, the bathroom was not remodelled and the room appeared to have no internet/computer access, so I asked to be moved to another room. It was much smaller, but the amenities were far nicer.
Loved being in Phoenix, but couldn't believe how empty the downtown sector was, literally a ghost town.
| 3 |
Big Disappointment
Not a pleasant experience.
Small rooms, Mold on Shower curtain, night staff not very helpful, or knowlediable.
Morning staff very pleasant and helpful.
| 2 |
Front Desk Sets The Tone For A Caring Getaway
I am embrassed that I do not remember the two young ladies names. They were well groomed, huge smiles and the most accomodating and caring attitude. They both had amazing listening skills and knew how to make a great potential experience into amazing. They were informative and genuine. The place was lovely. We watched a wedding, used the hot tub, drove some golf balls on the driving rang, took a quick bike ride and enjoyed Smores at night. Plan to go there and do nothing but enjoy the resort. Valet parking was excellent as well. I'm bring my family reunion here next year. Our Suite was amazing and extremely clean. I wish I had friends over. Loved the balcony.
| 5 |
Really big hotel room!
This hotel is a perfectly adequate downtown hotel. It is slightly dated and a little worn around the edges, but we had a nice stay. The room was spacious. The location is close to the airport and only a block to Chase Field.
| 3 |
WORST HOTEL !!!!
Unless You Are on a tight tight budget and don't mind being in a poorly maintained and run hotel.... this is not the hotel for you.
four of us stayed here august 2012 and everyone had a bad experience.
not a helpful staff
tv outlets dont work - elevator of death-maids walk in on you-they gave me the keys to my room when i checked in unfortunatley there were people already in my room... how is that for peace of mind!!!
| 1 |
Best hotel for Cotten Center visitors
I've stayed here twice this year (2012), 2 weeks each stay. It is at the eastern end of the Cotten Center Business Park, and is close to PHX. The hotel is fairly new (don't know the actual opening date) and still is "shiney". My experiences with the staff were all very positive, especially Dorothy for the evening meal and Bizarre at the front desk. The fitness room is probably the best I've seen in a hotel, bright and airy with a view out to the pool.
My first stay my room was a handicap room. My only complaint with that room was the shower. It did not have any sort of shower curtain or door, so the water would run out into the bathroom area. I had to use an extra towel in addition to the shower mat to prevent that. Since this shower is wheel chair accessable, I don't know what could be done. Other than that, both rooms I had were fine. Although you have a full kitchen, you probably won't need it Monday through Thursday. The evening meals are pretty good.
If you do choose to dine out, local options are limited. There are several fast food establishments around the corner, but no Chili's/BJ's/Texas Roadhouse type places in the immediate area, let alone "fine dining". You will have to drive 15 minutes or so to upgrade your dining choices.
My only complaint about the hotel itself is that I can't get back into it for a trip in the near future.
| 4 |
NO Charm no ambiance
With all of Bostons history and chic places to stay I would not choose the intercontinental. The only thing nice about this hotel was the lobby with the nice bar/lounge and the tub. Other than that it does not have any character and the only way to describe the room is blah. In the middle of the night when the toilet was flushed it overflowed so I threw all of the used towels around the toilet until help could arrive. They came quickly and took care of the toilet but when the gentleman left he muttered something which I thought was someone else will be up. I waited for 20 mins thinking someone would be sent up to mop the very wet flour clean the toilet seat and provide new towels. No one ever showed and being I was so exhausted that I went back to bed. So in the morning we (group of 4) had to wear our shoes in the bathroom. We also had to call for towels being they were all around the toilet. It is not what I would call ensuring that your guest are well taken care of and they seemed to think we should be thanking them for the honor of staying there. Well after having such an experience I will never stay in any Intercontinental hotel again. Find somewhere else to stay when you visit the beautiful Boston.
| 1 |
Given the price and location had much better expectations, BUT ...
Arrived to rude staff. Booked and paid for king bed, but when arrived was told that we had to pay $20 plus $2.81 in tax extra for the king bed, so paid that. Room clean, but quite small, although bathroom was nice. TV only had analog channels with a rather poor signal - an antenna would have worked better and brought in digital!? Parking very expensive, No wi fi in the room without a large added charge, although when I booked was told it was not extra. Phoned down to front desk to make reservations at the in house restaurant and was connected to the restaurant, which was fine but quite expensive. Then on the room bill noticed we were charged $1.00 plus tax for the call to the front desk! Never had that happen before. Did not contest over the $1, especially given the rudeness we experienced when checking in as did not want to deal with that. Information in the room was way out of date and therefore not useful. Just a lot of cheap stuff which made the experience a poor one and not what you would expect to deal with in a hotel where the rooms start at about $300 per night when you count in all the various taxes.
| 2 |
Good accommodations
This was a good quality stay. Lots of parking, didnt try the restaurant. Whyndhams usually deliver good room stays and this property did not disappoint.
Pool and hot tub were nice also.
| 4 |
Ideal location - away from the crowds
We were keen to stay somewhere very "New York" but not in the heart of tourist-land.
We couldn't have been happier with our selection - on the Upper West Side at West 77th - readily accessible to anywhere in Manhattan by hailing a cab or jumping on the Subway at West 79th.
Our walks around the local markets and shops in this district were a highlight of our time in New York. Real New Yorkers live in the area and the daily shopping options and local cafes and restaurants are amazing.
The hotel was clean and comfortable and the staff were always helpful. We requested and received a higher level room and the night views over Manhattan were amazing. I've added a couple of photos.
| 4 |
Expected more
I booked this hotel for a convention at the convention center and thought that it would be quite good given the reviews. I found that it is not quite walking distance to the convention center (my bad), but the service is definitely 3-star minus. The room is OK, as the photos show. However, I was expecting closer to 3-star plus, but the breakfast is self-service in a small, dated kitchen area and the overall experience was not what I expected it to be.
| 3 |
awful! stay away
terrible place - both the hotel and the hotel restaurant. you get nothing for your money, and it is not at all cheap! don't try - you can only regret it.
the aircondition in my room did not work. everyday I had to ask to fix it.
the restaurant is awful - both the food and the service.
| 1 |
Great hotel, phone rip-off
They hotel is in a great location just next to the long 16th Street Mall and close to the Convention Centre and the theatre disctrict. The loght rail also stops almost outside.
The lobby is huge and the room was very comforatable with soft beds, wi-fi in the room, large and clean bathroom.
There is an excellent large gym with lots of equipment and also an indoor pool and outdoor jacuzzi.
The staff were all great and very helpful throughout. I would have given the hotel 5-stars but we needed to make a business call to New York. The cost to the hotel would be minimal, probabably no more than a couple of dollars for an hour call - however they charges us $93 for the call. Thatis simply extortionate and clouded my view of the hotel which, otherewise, was excellent.
| 4 |
Relaxing at The Dana
Staying at The Dana was just what I needed after two and a half years without a vacation. The room was relaxing as I looked out at Mission Bay and the sun sets were beautiful.
| 5 |
We booked a room at the Comfort...
We booked a room at the Comfort Inn because it was one of very few hotels that offered two beds in the same room. Our experience at the hotel has been very disappointing. The hotel did not have our room available and only had a room available with one bed, despite the fact that we were charged extra for choosing a room with two beds. The receptionist refused to let me talk to her manager over this and told me that I should have called the hotel ahead of time to confirm that the specific room had been available.
Our room was extremely noisy. The heating was really loud, and we could not sleep at night with the fan on. And it was freezing cold when we turned it off. Moreover, there is a night club right next to the hotel that got pretty loud. And finally, our room was next to the dining area, and we were awoken at 6 am by noise from other guests and staff.
While our room had two telephones, a TV and a coffee-maker, it didn't have a closet or any other place to hang our clothes! Moreover, there was a four foot-high pile of trash right in front of the hotel entrance. Terrible experience, stay away!
| 1 |
Bed Bugs!
I stayed for 4 nights to attend a conference at the LA Convention. I never had bed bugs. First I thought they were mosquito bits, then in the next two days there were more bits. Terrible experience. Now I am worried if I have brought those bed bugs home. In addition the carpet was lousy and breakfast was simple. I won't stay there again.
| 1 |
"Great Location"
The location is excellent, the foyers are beautiful, however the rooms are tired looking. We had two rooms first room was on the 6th floor - deluxe queen room (had to be relocated due to water bulge in bathroom ceiling from bathroom above) second room was on the 13th floor which was nicer than the previous room however possibly the time has come to invest some money in the rooms so they look as nice as the foyers do. Price paid for room did not equal value for money.
| 3 |
Meets and beats high expectations
I have frequented Park Hyatts in Washington, DC, Johannesburg, and several others. One always has high expectations for a Park Hyatt, but somehow they don't seem to quite measure up. This one more than makes up for the others. Great job of rescuing me and my rental car during rush hour and whisking me in out of the hubbub in front of the hotel. Big welcoming smiles, fast handling of my luggage and a warm greeting at check-in. Was upgraded to a corner room with a great view of the lake...the room was virtually soundproof as I heard nothing once the door closed.
Breakfast in the morning was more of the same, warm greetings, fast and friendly service, great eggs benedict, I was offered a selection of newspapers and was not rushed nor prodded in any way.
The room was quite spacious, spotless with modern understated decor. Ice bucket was full, all the lights and fixtures worked perfectly, the bath facilities were spacious with top of line amenities. It may seem routine, but finding a top of line hotel where it all works -- the room, the staff, the restaurant, a nice shoeshine, quiet, great view -- is the exception. And this is an exceptional hotel.
When I returned that evening, I had to check out though I had reserved two nights, not just one. Without prompting, I was given a one-half night discount that they did not have to give. They said they hoped I would come back and stay for the duration the next time. My car was waiting when I exited and I wished I could have stayed. Chicago can be trying, and while I have enjoyed stays at other downtown hotels, this one will bring me back. It is the professionalism and the attention to detail that wins the day at Chicago's Park Hyatt...it may not be perfection, but it's as close as I have experienced.
| 5 |
Nasty
the room was nasty had a bad odor no ac the phone didnt work i was itching i felt like something was crawling on me the bed was too small and i let them know about
| 1 |
Great Location; Needs Updating
My husband and I stayed here two nights on our last two nights of our Western vacation. It is close to the airport and has great views of the marina and waterfront. The room was large and I'm not sure whether it had been recently updated or was in the process of being updated (decor not to my liking-done in browns and oranges). The bathroom was large. We were in a non smoking room, but I think it smelled heavily of cigarette smoke-maybe chemical cleaner-not pleasant. The staff was friendly.
| 3 |
On the Fringe, not.
Stayed for three nights with 40 university students in mid-November. Five of us came a day early and attempted to check in to two rooms only to find that someone messed up the reservation and we were not booked at all. Panic ensued on both sides of the desk as the hotel was full due to lots of conventions in town. So, here is one of the big tests of how well a hotel is managed. A guest is staring, or more like glaring at the desk clerk demanding justice; and ya, I was that guy. Why should the desk fellow believe me? He could of just blown me off and said, 'sorry, you messed up'. But, it didn't happen like that. Turns out there was one room left with two queens and a foldout couch that could accommodate all of us. The clerk (wish I could remember his name), immediately booked us, dropped the rate, and gave us all breakfast vouchers. Whoa!
Nice room, nice beds, typical bath, mini kitchen with micro and sink, small clothes space that allowed for kitchen, but it worked. Really clean. Okay, happiness was all around. The next morning two more interesting things happened. First, the hotel gave each of us gift bags with good chocolate and souvenir Seattle mugs, and showed us to our individual rooms that they cleaned up early. Whoa, again! (Oh, and the breakfast was great at the Emerald Grill).
Then the students' flight was super late due to weather and it messed up the plan for lunch. The desk clerk saw our stress, overheard our conversation and invited the manager of the Emerald Grill to visit with us about making box lunches. I said we only had thirty minutes to which he replied, 'we can do that'. Thirty minutes later 42 box lunches were done and on the bus, including drinks for $10 a piece. Whoa yet again!! I mean, really?
It stayed good. The hotel had our group keys all ready to go, everyone was treated very well, and we had two good morning breakfast buffets that were overseen with great professionalism and care by Sergio. The only downside, and I'm stretching when I say this, is that the location may be two or three blocks into the fringe, or so I thought. As it turns out, it is really easy to walk to most places. May want to cab it to Pike Market, but otherwise lots of restaurants. We used the Urban Spoon app and came up with lots and lots of reasonable choices within easy walking distance. There are also some very upscale eateries nearby too. BTW, all of the employees at this property were very helpful and friendly - day and night. Nice work, Holiday Inn Seattle Center! I'll be back!
| 4 |
Simple, clean and convenient
We stayed here on a Sunday night so we wouldn't have to drive home after a Coldplay concert at the Verizon Center.
The hotel is simple and clean and convenient as I said. The lobby is well appointed with plenty of seats to hang around to plan your day or night.
They serve a "continental" breakfast in the morning which was decent - they keep the "McMuffin" type breakfast sandwiches in a tall glass fridge - so look around if the make it yourself waffles or pastry is not for you. Go as early as you possibly can. There is a stampede for breakfast closer to the end. It is crowded during breakfast but certainly not unbearable.
They keep a couple iced water pitchers going as well as coffee pretty much all day. The water was awesome to come back to after the concert on a HOT July night in DC.
Checkout is at 12 which was great not having to "rush" in the morning. If you want to sleep in - make sure you put your DND thing on your door or chances are they will try to clean your room at 8:00 (they must have lots of business customers).
The location is super convenient to the Verizon Center and hence the metro stop at Gallery Place.
DC's Chinatown is NO great shakes but it is still a neat area.
We stayed in room 908 and had a decent view of the old St. Mary's Church. The bells were not at all bad. In fact I think I only heard them once.
The shower head and pressure were great - the floor of the tub was seriously slippery so take care the first few seconds in the shower!
For me, the beds are too soft. If I was staying a week that might be an issue but for a night or two, I can deal.
Decor is oriental-esqe. Not over the top. Simple.
Light spilled in the room from the hallway so I rolled up a towel to place under the door to keep the light out - yes, I have to have complete darkness to sleep :)
We enjoyed our stay here :)
| 4 |
What you would expect from a Hyatt Regency, but could have been better
I got a great deal on Priceline and stayed at the Hyatt Regency over the weekend. The front office staff were helpful and friendly. Upon my departure at 5am the valet attendant on duty was notably courteous as well and helpful and provided excellent customer service even though we didn't part at the valet. He offered to help with bags, gave directions to the airport, and genuinely considerate. If I were scoring the stay based only on him I would have given a 10 star.
The room could hae been cleaner. There were hairs in the tub and spots on the carpet. For a Hyatt Regency this was below standard.
Free internet at the bar was a plus!
| 4 |
Extremely well managed hotel near I-17
All staff at this hotel have obviously had public relations training. Our sink was slow one morning and it was repaired right away and the maintenance person left us a nice note. The woman (Carmen) in charge of breakfast, stopped by our table every morning to make sure everything was OK. Many breakfast items are rotated daily--french toast sticks, sausage & biscuits with gravy, scrambled eggs with ham, sliced bagels with melted cheese & bacon bits, sliced maple sausages, sausage patties, bacon, etc. They also have cold cereal, hot oatmeal, a waffle maker and cutup fresh fruit each day. Our room was very large and had a king size bed and a sofa bed. The hotel is on a frontage road that is parallel to I-17 although we never heard any road noise. Take the Pinnacle Peak exit.
| 5 |
Horrible!
I do not advise bringing families to this hotel. Very unorganized. Staff does not seem to know what they are doing. Had to wait for my room for a long time. They gave me the wrong room. I waited 30 min for my car. The sofa bed was not done. The 2nd sm bathroom they told me about was in the previous wrong room and was not avail in the room they gave (which by the way was not the room I booked). To top all the bad things off - my wife and 4 year old daughter cut their legs against the sharp edge of the sofa bed VERY dangerous.
| 1 |
A wonderful, relaxing weekend getaway...
The room and view was wonderful! Stepping into the bathroom was like walking into a spa after a long week of work. The tub is perfect for two, or an individual looking to indulge in lavender bath salts and bubbles; just as I did ;). Radisson Blu is the calm after a night out in the heart of the city. Every attendant was polite, personable, and worked to ensure we were having a wonderful experience. We didn't have to worry about catching a cab and by the next day, the bartender did nothing short of having our drink ready by the time we arrived (it felt as though). I can go on and on but to sum it all up, I definitely recommend Raddision Blu. You will relax, and be treated as though you deserve the break! Don't just take my word for it! Enjoy your stay.
| 5 |
Locaton..location
Very easy check in, and kind staff. The hotel it self is run DOWN, small, and could use a major overhaul. I took my own blow dryer,thank godness because the own in the room was brocken. With that said the location was great, it is in walking distance to fishermans wharf, and union street. Everything is with in arms reach as far as food and places to go. We stayed a total of three nights, and for the price it was worth it. The Hotel did offer a continental breakfast that had coffee and oj, bannans and sweetbread, in the lobby. Next time I might spent a little more money for a better Hotel, but all in all for the price and location you cant go wrong. Parking is tight but free+++....
| 3 |
Tiny rooms and high price
I had a terrible experience in this hotel. It was not just expensive but rooms were extremely tiny. Due to construction near the hotel, sitting in the lounge or frontal room is unbearable even late at night.
Wifi is not free in room but its free in the lounge. After my online booking, I received multiple emails each day for room up gradation. The heater was not working, had to make many calls to fix it, I not only hate their rooms but also their bathrooms as if you are in a plane. The only advantage you have in this hotel is , its walking distance from Times Square.
| 1 |
I don't think so...
The hotel was fine, reception personnel was very very good and the room was ok. Still think that it was not worth the money we paid, but it was ok. My issue with Distrikt Hotel is how they clean up the rooms. For example, on our first night, we left a couple of enpty bottles of water that couldn't get into the trash can and I used a glass. The next day, when we returned, the bottles of water were in the exact same place as well as the glass and I know that because I left a lipstick mark on the glass I used. The exact same spot where I left it. My husband made coffee and left the cup besides the glass I used and there it was. I still don't know how hard it was for the cleaning person to pick them up, if he/she can see that the trash can was full. In the small, which by the way, is very small, I dropped the soap; when I picked it up, it came with hair... And I wasn't washing my head, so it was not my hair. Simply gross. On the other side, there was a very very nice supervisor/manager on the reception desk.
| 3 |
You get What You Pay For
I am not usually critical of hotels, but I would not return to this particular Super 8. Pros - the bed was comfortable. Cons - the blanket was dirty, carpeting was soiled badly, tub was peeling and slippery. My husband almost fell, so I did not even shower.that evening. The breakfast was OK - not super. Two types of juice, coffee, tea, muffins, fresh bagels, cereal. No fruit.
| 2 |
Don't want want to interrupt your conversation.
The room was huge and the beds were comfy, but the bathroom was tiny and I do mean tiny just a really small shower and toilet. Did I mention the mold? While we were there one of the elevators broke stranding a woman in it. It was still not fixed two days later when we left. I would over look all of these things except the poor customer service. Upon check in I asked Zach if we received any breakfast or drink coupons for being Platinum Priority club members. He said he couldn't offer us anything because we had gotten a really low rate and then he said they were still trying to work those perks out with Corporate because they were a new property. Not sure which excuse to believe but we got nothing. Then upon check out, Stephen at the front desk did not even excuse himself from his personal conversation with the Starbucks employee to check us out and didnt tell us when we were done. He left us standing there like fools until we asked if that was all he needed. We are frequent travelers and that was a first. If you want excellent customer service, stay at the Holiday inn airport south on 48th street. They really know how to treat their guests, not like the north location.
| 2 |
NO APPRECIATION FOR LOYALTY!
I have loyally stayed at On the Ave for about 5 days a month (give or take), every month, for the past year and a half (at least) and dropped tens of thousands to stay at their establishment. I have also referred customers to them.
At the end of June I stayed with them for 7 nights ($2,800) and was planning on returning for a couple days 2 weeks later. I always book online, somehow at the time of booking I booked a non refundable rate. I think it was a glitch in their system because not only have I NEVER booked a non refundable room because I need the flexibility if I have to cancel (they rarely offer a non refundable rate anyway) but my cc wasn't charged until the day I was supposed to check in. So explain to me how I booked a non refundable rate that taps your cc instantly and it didn't charge me until 2 weeks later. This is how I can prove it was a glitch. Not to mention, I have always booked the 30% off rate which is the best one during the summer and I can still cancel up to 24 hrs before my check in if I have to. I wouldn't risk booking a rate to save $30 when I often have to change the dates of my trip. Either way, I had to cancel this reservation. I was lucky enough to hear back from Scott (the reservations manager) once, who told me he would talk to accounting and see what they can do. Not only did I never hear back from him since, but cant even get the courtesy of a phone call back after numerous phone calls and messages. So $462 later & 2 1/2 months I've realized I'm not gonna catch a break from them and therefore I am writing this review and booked a room for 5 nights at the boutique hotel across the street which is cheaper and WAY nicer (newly renovated).
I am beyond disgusted with this hotel. I've looked past the mistakes they've made yet they cant refund me or at least give me a room upgrade as an apology and thank you for the loyalty I've given them over the past couple years. ESPECIALLY after dropping 3k a couple weeks before!!!
This experience has made me realize all that I've put up with from OTA. I've have waited numerous times over an hour to get fresh towels in the morning. My husband flew in on a red eye to meet me in NY & had to wait over an hour for towels after I had already called down over 3 times 1 hour prior to his arrival. I have been late for meetings because they are so slow with providing fresh towels.... a basic amenity of a hotel, like sheets, a bed, a shower...! They are slow on cleaning the rooms unless your prepared to be out by 7am. The refrigerator in the room has only worked twice in all the times I've stayed there. So they're charging you $10 for a warm soda, laughable. Oh and the hairdryer caught on fire in my hand, actually caught on fire & melted, after a "pop" explosion right in my face. When I immediately let them know this they made me feel like I was crazy, or like I did something to cause this, not the fact that they provide 10 year old cheap hairdryers that are a liability for the hotel. They did give me 2 free drink tickets to Serafina for the "inconvenience" though, WOW, thanks guys! Customer service is clueless.
| 1 |
Disappointed
Went to DC for a weekend with my 11 year old, this seemed perfect. Rooms were shabby, bed uncomfortable, even the pillows were hard and lumpy. Room service was quick but the food was tasteless. The movie channels didn't work on the TV so when I called to ask about it, I was told "Oh, yes we've had trouble with that for the last few months. Nothing we can do about it." So I paid for the in-room internet but the connection was too slow to stream a movie. Our plans for a night in with a movie and room service did not work out well. Location is close to the National Mall and has a Metro station right there, but a longish walk to downtown area. Recommend staying on the other side of the National Mall!
| 2 |
Don't stay in room 129
This hotel was the worst hotel I have ever seen. We had requested a non smoking room. The room reeked of cigarettes and over powering must smell. The ceiling had a 6 food long section and about a foot wide that was soaking wet and falling down. The paint was peeling, bubbling and appeared that it had been recently painted. The smoke detector was hanging by wires and there was no battery backup. I was not about to sleep in this room and especially with my grandchildren. We left and stayed somewhere else.
| 1 |
Gross... see what's hanging from the ceiling in my pictures!
My wife and I recently stayed at the US Grant for business. When we arrived in room 701, we noticed small nests hanging from the ceiling. There is a previous review of another room (not 701) with a similar problem. After seeing the nests in another review, and now in our room, we got curious and removed one from the ceiling. When we placed one of the nests on the desk in the room, it started to move! Something started crawling out of the pod and moved around the desk. I have uploaded a video and I have also posted a few pictures on TripAdvisor. Please stay away from this hotel. It is unacceptable to be sleeping under nests of larvae hanging from the ceiling. The hotel would not even move us to a different floor unless we paid an extra $150/night, which is ridiculous considering the cost of the hotel. I was told that I would be contacted about getting extra SPG points after this incident, but of course I've heard nothing. Do yourself a favor and do not even consider this hotel.
| 1 |
warning: not recommended
Although the hotel was in OK shape, it was hard to sleep because there was prostitution going on all night, the guy in the room next to us kept his door open ALL NIGHT and people were coming and going from his room. It seemed like maybe drug activity. When I spoke to the manager the next day - she was great and listened to our concerns. The other DAY staff was good too, but the night manager did not know how to work the internet system and said it was our computer that was the problem - we couldn't use the computer all night. The day manager fixed the problem with their system in the morning. The breakfast was OK, but AGAIN there was a guy who was in such dirty close it made me uncomfortable. Service during the day was good and the manager tried to please guests.
| 2 |
Great location and room
Affordable, comfortable and clean; great staff - would definitely recommend
| 4 |
Unique hotel with some negative experiences
My husband and I visited Hollywood for 4 days and stayed 3 nights in this hotel. Unique and beautiful interior with above average service. Room is very clean and spacious. Location of the hotel is not bad, only a few mins walk to metro station (if you are going to Universal Studio, the easiest way is taking the metro heading North Hollywood direction for 2 stops and there is free studio shuttle tram taking you to the theme park.) and about 20 to 25 mins walk to Highland Center and Kodak Theater.
Be aware if you book their Highland Flats type room, you will be sleeping beside a night club and you WILL hear and feel the music base all night long. My husband couldn't fall asleep till 5 in the morning for the first night and he had to use ear plugs for the other two nights. If you are a light sleeper, spend more money and book the more expensive room that is facing the court yard instead. Also there are no view from this room type. We are on the 5th floor (the top floor) and all we can see from the window and balcony is the concrete side wall of the night club next door.
Another complain I got is the water pressure of their rain shower head. the water pressure was so weak that i feel like I can never wash off the bubbles on me.
The kitchen inside the room is amazing. There is an actual stove you can cook on and the pot and pan are all prepared for you. Living room is large and comfy, and I love the turntable record player. We played it every night before sleep and in the morning when we were getting ready.
This is our first wedding anniversary trip and I wish it could be more perfect, but sadly the night club ruined it for us. Next time when we visit, we will not be staying here for sure.
| 3 |
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