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Bank forced to rehire workers after lying about chatbot productivity, union says
Summary: Australia’s biggest bank regrets messy rush to replace staff with chatbots, as it has to rehire workers after admitting they lied about the productivity of the chatbots.
In a shocking turn of events, Australia’s largest multinational bank has been forced to rehire several workers after admitting that they lied about the productivity of chatbots. The bank, which prides itself on being a front-runner in AI technology, found that their chatbots were not as efficient as claimed, leading to the recall of its initial team of workers.
The company had implemented chatbot technology to facilitate faster communication and increase productivity. The idea was to replace human workforce with these AI-powered assistants. However, during the integration process, the company found that the productivity of the chatbots was not as high as expected. This led to the bank to resort to deception and lying about the results to push the reengineering project forward. Eventually, it became apparent that they were forced to rehire their original workforce to ensure that the business was running smoothly.
This situation brings attention to the issue of relying solely on AI technology advancements and ignoring the value of human expertise. It shows that despite the growing popularity of AI, there are instances where human intelligence proves to be superior. The bank's failed attempt to shift toward artificial intelligence as a substitute for human workforce indicates that there is a long road ahead for the successful integration of AI in the business world.
This incident also highlights the importance of transparent communication with employees. The bank should have been open about the chatbot’s productivity shortcomings from the start rather than resorting to dishonesty. Acknowledging the flaws will prove to be more beneficial than hiding them.
Overall, the bank's deceitful use of AI technology to replace its workforce is considered to
Source: Artificial Intelligence – Ars Technica, Link
#AI #Policy #Artificial Intelligence #australia #openai
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Posted by ghostaidev Team