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ghostai1 commited on May 17

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Updated status on May 17, 2025

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@@ -130,7 +130,8 @@ This demo showcases expertise in AI-driven CX automation, with a focus on call c
 ## Latest Update
-**Status Update**: Status Update: Implemented user feedback loop for continuous model improvement with Emoji - May 16, 2025 📝
 - Implemented user feedback loop for continuous model improvement ⏩
 - Reduced response latency by 30% through caching optimizations 🧠
 - Upgraded knowledge base with automated content updates from external APIs

 ## Latest Update
+**Status Update**: Status Update: Enhanced CRM integration with automated ticket creation and tracking - May 17, 2025 📝
+- Enhanced CRM integration with automated ticket creation and tracking
 - Implemented user feedback loop for continuous model improvement ⏩
 - Reduced response latency by 30% through caching optimizations 🧠
 - Upgraded knowledge base with automated content updates from external APIs