Update routes/support.py

routes/support.py

@@ -152,14 +152,22 @@ async def get_ticket_details(ticket_id: int):
         # 4. Substituir o campo user nas mensagens
         messages = []
         for msg in messages_raw:
+            uid = msg["user"]
+            user_info = user_cache.get(uid, {
+                "id": uid,
+                "name": "Desconhecido",
+                "avatar": None,
+            })
+        
+            # Definir o tipo com base no ticket
+            if uid == ticket["user_id"]:
+                user_info["type"] = "customer"
+            else:
+                user_info["type"] = "support"
+        
             messages.append({
                 **msg,
-                "user": user_cache.get(msg["user"], {
-                    "id": msg["user"],
-                    "name": "Desconhecido",
-                    "avatar": None,
-                    "type": "unknown"
-                })
+                "user": user_info
             })
 
     return {