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habulaj commited on Apr 23

Commit

5cc7f9d

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1 Parent(s): 245f9b8

Update routes/support.py

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Files changed (1) hide show

routes/support.py +33 -25

routes/support.py CHANGED Viewed

@@ -143,58 +143,62 @@ async def respond_ticket(
     payload: TicketResponseRequest,
     user_token: str = Header(None, alias="User-key")
 ):
-    # 1. Verifica o token do remetente (quem está respondendo)
     support_id = await verify_user_token(user_token)
     created_at = datetime.utcnow().isoformat()
-    # 2. Busca o ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{payload.ticket_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as ticket_resp:
             if ticket_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Ticket não encontrado")
             ticket_data = await ticket_resp.json()
             if not ticket_data:
-                raise HTTPException(status_code=404, detail="Ticket não existe")
             ticket = ticket_data[0]
             user_id = ticket["user_id"]
-    # 3. Pega o e-mail e o nome do usuário
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as user_resp:
             if user_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Usuário não encontrado")
             user_data = await user_resp.json()
             if not user_data:
-                raise HTTPException(status_code=404, detail="Usuário não existe")
             user_email = user_data[0]["email"]
-            user_name = user_data[0].get("name", "usuário").strip()
-            first_name = user_name.split(" ")[0] if user_name else "usuário"
-    # 4. Envia o e-mail com HTML personalizado
-    access_token = await get_gmail_access_token()
-    subject = f"Customer Support – Case {payload.ticket_id}"
     email_html = f"""\
     <!DOCTYPE html>
-    <html lang="pt-BR">
       <head>
         <meta charset="UTF-8" />
       </head>
-      <body style="margin:0;padding:0;background-color:#f5f5f5;">
-        <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#f5f5f5">
           <tr>
             <td align="center" style="padding:30px 10px;">
-              <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border:1px solid #ccc;border-radius:5px;">
                 <tr>
                   <td align="right" style="padding:20px;">
                     <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
@@ -202,11 +206,11 @@ async def respond_ticket(
                 </tr>
                 <tr>
                   <td style="padding:0 40px 40px;font-family:Arial,sans-serif;font-size:14px;line-height:1.6;color:#333;">
-                    <p>Olá {first_name},</p>
                     {payload.content}
-                    <p>Atenciosamente,<br>Mariana<br>Suporte ao Usuário</p>
                   </td>
                 </tr>
               </table>
@@ -217,6 +221,10 @@ async def respond_ticket(
     </html>
     """
     raw_message = f"""To: {user_email}
 From: "ClosetCoach" <[email protected]>
 Subject: {subject}
@@ -238,10 +246,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
-                raise HTTPException(status_code=500, detail=f"Erro ao enviar e-mail: {error_detail}")
             gmail_data = await gmail_resp.json()
-    # 5. Salva resposta em messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
@@ -257,10 +265,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
-                raise HTTPException(status_code=500, detail=f"Erro ao registrar resposta: {error_detail}")
     return {
-        "status": "resposta enviada com sucesso",
         "ticket_id": payload.ticket_id,
         "email_to": user_email,
         "message_id": gmail_data.get("id")

     payload: TicketResponseRequest,
     user_token: str = Header(None, alias="User-key")
 ):
     support_id = await verify_user_token(user_token)
     created_at = datetime.utcnow().isoformat()
+    # Busca o ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{payload.ticket_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as ticket_resp:
             if ticket_resp.status != 200:
+                raise HTTPException(status_code=404, detail="Ticket not found")
             ticket_data = await ticket_resp.json()
             if not ticket_data:
+                raise HTTPException(status_code=404, detail="Ticket does not exist")
             ticket = ticket_data[0]
             user_id = ticket["user_id"]
+    # Pega dados do usuário que criou o ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as user_resp:
             if user_resp.status != 200:
+                raise HTTPException(status_code=404, detail="User not found")
             user_data = await user_resp.json()
             if not user_data:
+                raise HTTPException(status_code=404, detail="User does not exist")
             user_email = user_data[0]["email"]
+            user_name = user_data[0].get("name", "user").strip()
+            first_name = user_name.split(" ")[0] if user_name else "user"
+    # Pega nome do atendente
+    async with aiohttp.ClientSession() as session:
+        async with session.get(
+            f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
+            headers=SUPABASE_ROLE_HEADERS
+        ) as support_resp:
+            if support_resp.status != 200:
+                raise HTTPException(status_code=404, detail="Support user not found")
+            support_data = await support_resp.json()
+            support_name = support_data[0].get("name", "Support Team")
+    # E-mail HTML atualizado em inglês e sem borda branca
     email_html = f"""\
     <!DOCTYPE html>
+    <html lang="en">
       <head>
         <meta charset="UTF-8" />
       </head>
+      <body style="margin:0;padding:0;background-color:#000000;">
+        <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#000000">
           <tr>
             <td align="center" style="padding:30px 10px;">
+              <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border-radius:5px;">
                 <tr>
                   <td align="right" style="padding:20px;">
                     <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
                 </tr>
                 <tr>
                   <td style="padding:0 40px 40px;font-family:Arial,sans-serif;font-size:14px;line-height:1.6;color:#333;">
+                    <p>Hi {first_name},</p>
                     {payload.content}
+                    <p>Best regards,<br>{support_name}<br>Customer Support</p>
                   </td>
                 </tr>
               </table>
     </html>
     """
+    # Envio de e-mail
+    access_token = await get_gmail_access_token()
+    subject = f"Customer Support - Case {payload.ticket_id}"
     raw_message = f"""To: {user_email}
 From: "ClosetCoach" <[email protected]>
 Subject: {subject}
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
+                raise HTTPException(status_code=500, detail=f"Failed to send email: {error_detail}")
             gmail_data = await gmail_resp.json()
+    # Salva a resposta no banco
     message_payload = {
         "user": support_id,
         "content": payload.content,
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
+                raise HTTPException(status_code=500, detail=f"Failed to save message: {error_detail}")
     return {
+        "status": "response sent successfully",
         "ticket_id": payload.ticket_id,
         "email_to": user_email,
         "message_id": gmail_data.get("id")