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habulaj commited on
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5ef84b9
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1 Parent(s): 5cc7f9d

Update routes/support.py

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  1. routes/support.py +88 -29
routes/support.py CHANGED
@@ -187,43 +187,102 @@ async def respond_ticket(
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  support_data = await support_resp.json()
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  support_name = support_data[0].get("name", "Support Team")
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- # E-mail HTML atualizado em inglês e sem borda branca
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  email_html = f"""\
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  <!DOCTYPE html>
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  <html lang="en">
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- <head>
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- <meta charset="UTF-8" />
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- </head>
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- <body style="margin:0;padding:0;background-color:#000000;">
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- <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#000000">
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- <tr>
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- <td align="center" style="padding:30px 10px;">
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- <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border-radius:5px;">
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- <tr>
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- <td align="right" style="padding:20px;">
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- <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
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- </td>
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- </tr>
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- <tr>
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- <td style="padding:0 40px 40px;font-family:Arial,sans-serif;font-size:14px;line-height:1.6;color:#333;">
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- <p>Hi {first_name},</p>
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-
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- {payload.content}
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-
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- <p>Best regards,<br>{support_name}<br>Customer Support</p>
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- </td>
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- </tr>
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- </table>
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- </td>
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- </tr>
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- </table>
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- </body>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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  </html>
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  """
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  # Envio de e-mail
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  access_token = await get_gmail_access_token()
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- subject = f"Customer Support - Case {payload.ticket_id}"
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  raw_message = f"""To: {user_email}
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  From: "ClosetCoach" <[email protected]>
 
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  support_data = await support_resp.json()
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  support_name = support_data[0].get("name", "Support Team")
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+ # E-mail HTML atualizado com o novo estilo e temas de cor
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  email_html = f"""\
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  <!DOCTYPE html>
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  <html lang="en">
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+ <head>
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+ <meta charset="UTF-8">
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+ <meta name="viewport" content="width=device-width, initial-scale=1.0">
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+ <meta name="color-scheme" content="light dark">
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+ <title>Support Email</title>
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+ <style>
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+ :root {{
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+ color-scheme: light dark;
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+ }}
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+
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+ @media (prefers-color-scheme: dark) {{
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+ body {{
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+ background-color: #121212 !important;
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+ color: #e0e0e0 !important;
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+ }}
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+ .email-container {{
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+ background-color: #1e1e1e !important;
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+ border-color: #333333 !important;
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+ box-shadow: 0 4px 12px rgba(0, 0, 0, 0.5) !important;
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+ }}
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+ .divider {{
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+ border-color: #333333 !important;
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+ }}
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+ .subtle-text {{
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+ color: #a0a0a0 !important;
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+ }}
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+ .signature {{
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+ background-color: #252525 !important;
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+ }}
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+ .footer {{
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+ color: #848484 !important;
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+ }}
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+ }}
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+ </style>
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+ </head>
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+ <body style="margin: 0; padding: 0; background-color: #f5f5f5; font-family: 'Helvetica Neue', Arial, sans-serif; color: #333333; line-height: 1.6;">
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+ <table width="100%" cellpadding="0" cellspacing="0" style="max-width: 620px; margin: 0 auto; padding: 30px 15px;">
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+ <tr>
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+ <td>
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+ <table class="email-container" width="100%" cellpadding="0" cellspacing="0" style="background-color: #ffffff; border-radius: 8px; overflow: hidden; border: 1px solid #e6e6e6; box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);">
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+ <tr>
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+ <td style="padding: 30px 35px 10px; text-align: right;">
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+ <span class="subtle-text" style="font-size: 12px; text-transform: uppercase; letter-spacing: 1px; color: #999999;">Ameddes Support</span>
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+ </td>
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+ </tr>
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+ <tr>
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+ <td style="padding: 10px 35px 25px;">
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+ <table width="100%" cellpadding="0" cellspacing="0">
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+ <tr>
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+ <td class="divider" style="border-top: 1px solid #eeeeee; padding-top: 25px;">
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+ <p style="margin-top: 0; font-size: 15px;">Hello {first_name},</p>
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+
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+ <p style="font-size: 15px;">My name is {support_name} from the Ameddes Support team.</p>
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+
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+ <p style="font-size: 15px;">Thank you for reaching out to us. We understand your frustration when encountering difficulties accessing our service.</p>
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+
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+ <p style="font-size: 15px;">Currently, Streamify is temporarily unavailable while we implement significant improvements. We are developing a new version of the platform that will be available soon for iOS and Android.</p>
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+
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+ <p style="font-size: 15px;">We're working to ensure the service returns as soon as possible, with an even better experience for you.</p>
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+
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+ <p style="font-size: 15px;">For updates, follow us on Instagram: @ameddesbrasil</p>
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+
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+ <p style="font-size: 15px;">I'm available if you need any additional information.</p>
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+ </td>
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+ </tr>
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+ </table>
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+ </td>
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+ </tr>
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+ <tr>
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+ <td class="signature" style="background-color: #f9f9f9; padding: 25px 35px;">
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+ <p style="margin: 0; font-size: 15px;">Best regards,</p>
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+ <p style="margin: 4px 0 0; font-size: 15px;">{support_name}</p>
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+ <p class="subtle-text" style="margin: 3px 0 0; font-size: 13px; color: #777777;">User Support Specialist</p>
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+ <p class="subtle-text" style="margin: 0; font-size: 13px; color: #777777;">Ameddes</p>
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+ </td>
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+ </tr>
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+ <tr>
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+ <td class="footer" style="padding: 20px 35px; font-size: 12px; color: #999999; text-align: center;">
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+ <p style="margin: 0;">This is an automated email. Please reply directly to this message if you need further assistance.</p>
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+ </td>
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+ </tr>
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+ </table>
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+ </td>
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+ </tr>
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+ </table>
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+ </body>
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  </html>
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  """
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  # Envio de e-mail
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  access_token = await get_gmail_access_token()
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+ subject = f"Support – Case {payload.ticket_id}"
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  raw_message = f"""To: {user_email}
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  From: "ClosetCoach" <[email protected]>