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habulaj commited on Apr 23

Commit

64e6c4c

verified ·

1 Parent(s): 8a51f31

Update routes/support.py

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Files changed (1) hide show

routes/support.py +23 -16

routes/support.py CHANGED Viewed

@@ -163,7 +163,7 @@ async def respond_ticket(
             ticket = ticket_data[0]
             user_id = ticket["user_id"]
-    # 3. Pega o e-mail e o nome do usuário
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
@@ -177,10 +177,10 @@ async def respond_ticket(
                 raise HTTPException(status_code=404, detail="Usuário não existe")
             user_email = user_data[0]["email"]
-            user_name = user_data[0].get("name", "user").strip()
-            first_name = user_name.split(" ")[0] if user_name else "user"
-    # 4. Pega o nome do atendente
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
@@ -195,28 +195,35 @@ async def respond_ticket(
             support_name = support_data[0].get("name", "Support Team")
-    # 5. Envia o e-mail com HTML simplificado
     access_token = await get_gmail_access_token()
-    subject = f"ClosetCoach Support – Case {payload.ticket_id}"
     email_html = f"""\
     <!DOCTYPE html>
     <html lang="en">
       <head>
         <meta charset="UTF-8" />
       </head>
       <body style="margin:0;padding:0;background-color:#f5f5f5;">
         <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#f5f5f5">
           <tr>
             <td align="center" style="padding:30px 10px;">
-              <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border:1px solid #ccc;border-radius:5px;">
                 <tr>
-                  <td style="padding:20px;font-family:Arial,sans-serif;font-size:16px;line-height:1.6;color:#333;">
-                    <p>Hello {first_name},</p>
-                    {payload.content}
-                    <p>Kind regards,<br>{support_name}<br>ClosetCoach Support</p>
                   </td>
                 </tr>
               </table>
@@ -228,7 +235,7 @@ async def respond_ticket(
     """
     raw_message = f"""To: {user_email}
-From: "ClosetCoach Support" <support@closetcoach.com>
 Subject: {subject}
 Content-Type: text/html; charset="UTF-8"
@@ -248,10 +255,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
-                raise HTTPException(status_code=500, detail=f"Error sending email: {error_detail}")
             gmail_data = await gmail_resp.json()
-    # 6. Save response in messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
@@ -267,10 +274,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
-                raise HTTPException(status_code=500, detail=f"Error saving response: {error_detail}")
     return {
-        "status": "response sent successfully",
         "ticket_id": payload.ticket_id,
         "email_to": user_email,
         "message_id": gmail_data.get("id")

             ticket = ticket_data[0]
             user_id = ticket["user_id"]
+    # 3. Pega o e-mail e o nome do usuário (do cliente) e do atendente (quem está respondendo)
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
                 raise HTTPException(status_code=404, detail="Usuário não existe")
             user_email = user_data[0]["email"]
+            user_name = user_data[0].get("name", "User").strip()
+            first_name = user_name.split(" ")[0] if user_name else "User"
+    # Pega o nome do atendente
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
             support_name = support_data[0].get("name", "Support Team")
+    # 4. Envia o e-mail com HTML personalizado (estilo clean, sem bordas)
     access_token = await get_gmail_access_token()
+    subject = f"Customer Support – Case {payload.ticket_id}".encode('utf-8').decode('utf-8')  # Garantir encoding correto
     email_html = f"""\
     <!DOCTYPE html>
     <html lang="en">
       <head>
         <meta charset="UTF-8" />
+        <meta name="viewport" content="width=device-width, initial-scale=1.0">
+        <title>{subject}</title>
       </head>
       <body style="margin:0;padding:0;background-color:#f5f5f5;">
         <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#f5f5f5">
           <tr>
             <td align="center" style="padding:30px 10px;">
+              <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;padding: 20px; font-family: Arial, sans-serif;">
                 <tr>
+                  <td align="right" style="padding-bottom: 10px;">
+                    <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
+                  </td>
+                </tr>
+                <tr>
+                  <td style="font-size: 16px; line-height: 1.6; color: #333;">
+                    <p>Hi {first_name},</p>
+                    <p>{payload.content}</p>
+                    <p>Best regards,<br>{support_name}<br>Support Team</p>
                   </td>
                 </tr>
               </table>
     """
     raw_message = f"""To: {user_email}
+From: "ClosetCoach" <streamify@ameddes.com>
 Subject: {subject}
 Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
+                raise HTTPException(status_code=500, detail=f"Erro ao enviar e-mail: {error_detail}")
             gmail_data = await gmail_resp.json()
+    # 5. Salva resposta em messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
+                raise HTTPException(status_code=500, detail=f"Erro ao registrar resposta: {error_detail}")
     return {
+        "status": "Resposta enviada com sucesso",
         "ticket_id": payload.ticket_id,
         "email_to": user_email,
         "message_id": gmail_data.get("id")