Spaces:

habulaj
/

connect

Paused

App Files Files Community

habulaj commited on Apr 23

Commit

8a51f31

verified ·

1 Parent(s): 7e5be8f

Update routes/support.py

Browse files

Files changed (1) hide show

routes/support.py +9 -14

routes/support.py CHANGED Viewed

@@ -180,7 +180,7 @@ async def respond_ticket(
             user_name = user_data[0].get("name", "user").strip()
             first_name = user_name.split(" ")[0] if user_name else "user"
-    # 4. Pega o nome do atendente (suporte) usando o user_token
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
@@ -195,9 +195,9 @@ async def respond_ticket(
             support_name = support_data[0].get("name", "Support Team")
-    # 5. Envia o e-mail com HTML personalizado
     access_token = await get_gmail_access_token()
-    subject = f"Customer Support – Case {payload.ticket_id}"  # Corrigido o traço
     email_html = f"""\
     <!DOCTYPE html>
@@ -211,17 +211,12 @@ async def respond_ticket(
             <td align="center" style="padding:30px 10px;">
               <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border:1px solid #ccc;border-radius:5px;">
                 <tr>
-                  <td align="right" style="padding:20px;">
-                    <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
-                  </td>
-                </tr>
-                <tr>
-                  <td style="padding:0 40px 40px;font-family:Arial,sans-serif;font-size:14px;line-height:1.6;color:#333;">
                     <p>Hello {first_name},</p>
                     {payload.content}
-                    <p>Kind regards,<br>{support_name}<br>Customer Support Team</p>
                   </td>
                 </tr>
               </table>
@@ -233,7 +228,7 @@ async def respond_ticket(
     """
     raw_message = f"""To: {user_email}
-From: "ClosetCoach" <streamify@ameddes.com>
 Subject: {subject}
 Content-Type: text/html; charset="UTF-8"
@@ -253,10 +248,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
-                raise HTTPException(status_code=500, detail=f"Erro ao enviar e-mail: {error_detail}")
             gmail_data = await gmail_resp.json()
-    # 6. Salva resposta em messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
@@ -272,7 +267,7 @@ Content-Type: text/html; charset="UTF-8"
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
-                raise HTTPException(status_code=500, detail=f"Erro ao registrar resposta: {error_detail}")
     return {
         "status": "response sent successfully",

             user_name = user_data[0].get("name", "user").strip()
             first_name = user_name.split(" ")[0] if user_name else "user"
+    # 4. Pega o nome do atendente
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
             support_name = support_data[0].get("name", "Support Team")
+    # 5. Envia o e-mail com HTML simplificado
     access_token = await get_gmail_access_token()
+    subject = f"ClosetCoach Support – Case {payload.ticket_id}"
     email_html = f"""\
     <!DOCTYPE html>
             <td align="center" style="padding:30px 10px;">
               <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;border:1px solid #ccc;border-radius:5px;">
                 <tr>
+                  <td style="padding:20px;font-family:Arial,sans-serif;font-size:16px;line-height:1.6;color:#333;">
                     <p>Hello {first_name},</p>
                     {payload.content}
+                    <p>Kind regards,<br>{support_name}<br>ClosetCoach Support</p>
                   </td>
                 </tr>
               </table>
     """
     raw_message = f"""To: {user_email}
+From: "ClosetCoach Support" <support@closetcoach.com>
 Subject: {subject}
 Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
+                raise HTTPException(status_code=500, detail=f"Error sending email: {error_detail}")
             gmail_data = await gmail_resp.json()
+    # 6. Save response in messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
+                raise HTTPException(status_code=500, detail=f"Error saving response: {error_detail}")
     return {
         "status": "response sent successfully",