Update routes/support.py

routes/support.py

@@ -128,16 +128,16 @@ async def get_user_tickets(
                     history.append(f"Assigned to {support_name} on {format_datetime(assigned_time)}")
 
             # Status e última atualização (se necessário)
-            status = "open"
+            status = "Open"
             if ticket.get("finished"):
-                status = "closed"
+                status = "Closed"
                 if ticket.get("finished_date"):
                     closed_dt = parser.isoparse(ticket["finished_date"])
                     history.append(f"Ticket closed on {closed_dt.strftime('%m/%d/%Y, %I:%M %p')}")
             elif all_messages:
                 last_msg = all_messages[-1]
                 if last_msg["user"] != user_id:
-                    status = "responded"
+                    status = "Answered"
                 else:
                     last_msg_time = format_datetime(last_msg["created_at"])
                     history.append(f"Last updated on {last_msg_time}")