Update routes/support.py

routes/support.py

@@ -143,94 +143,135 @@ async def respond_ticket(
     payload: TicketResponseRequest,
     user_token: str = Header(None, alias="User-key")
 ):
-    # 1. Verifica o token do remetente (quem está respondendo)
+    # 1. Verify support agent token
     support_id = await verify_user_token(user_token)
     created_at = datetime.utcnow().isoformat()
 
-    # 2. Busca o ticket
+    # Get support agent name
+    async with aiohttp.ClientSession() as session:
+        async with session.get(
+            f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
+            headers=SUPABASE_ROLE_HEADERS
+        ) as support_user_resp:
+            if support_user_resp.status != 200:
+                raise HTTPException(status_code=404, detail="Support agent not found")
+            
+            support_user_data = await support_user_resp.json()
+            if not support_user_data:
+                raise HTTPException(status_code=404, detail="Support agent does not exist")
+            
+            support_name = support_user_data[0].get("name", "Support Team").strip()
+
+    # 2. Retrieve ticket
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/Tickets?id=eq.{payload.ticket_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as ticket_resp:
             if ticket_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Ticket não encontrado")
+                raise HTTPException(status_code=404, detail="Ticket not found")
 
             ticket_data = await ticket_resp.json()
             if not ticket_data:
-                raise HTTPException(status_code=404, detail="Ticket não existe")
+                raise HTTPException(status_code=404, detail="Ticket does not exist")
 
             ticket = ticket_data[0]
             user_id = ticket["user_id"]
 
-    # 3. Pega o e-mail e o nome do usuário (do cliente) e do atendente (quem está respondendo)
+    # 3. Get user email and name
     async with aiohttp.ClientSession() as session:
         async with session.get(
             f"{SUPABASE_URL}/rest/v1/User?id=eq.{user_id}",
             headers=SUPABASE_ROLE_HEADERS
         ) as user_resp:
             if user_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Usuário não encontrado")
+                raise HTTPException(status_code=404, detail="User not found")
 
             user_data = await user_resp.json()
             if not user_data:
-                raise HTTPException(status_code=404, detail="Usuário não existe")
+                raise HTTPException(status_code=404, detail="User does not exist")
 
             user_email = user_data[0]["email"]
-            user_name = user_data[0].get("name", "User").strip()
-            first_name = user_name.split(" ")[0] if user_name else "User"
+            user_name = user_data[0].get("name", "user").strip()
+            first_name = user_name.split(" ")[0] if user_name else "user"
 
-    # Pega o nome do atendente
-    async with aiohttp.ClientSession() as session:
-        async with session.get(
-            f"{SUPABASE_URL}/rest/v1/User?id=eq.{support_id}",
-            headers=SUPABASE_ROLE_HEADERS
-        ) as support_resp:
-            if support_resp.status != 200:
-                raise HTTPException(status_code=404, detail="Atendente não encontrado")
-
-            support_data = await support_resp.json()
-            if not support_data:
-                raise HTTPException(status_code=404, detail="Atendente não existe")
-
-            support_name = support_data[0].get("name", "Support Team")
-
-    # 4. Envia o e-mail com HTML personalizado (estilo clean, sem bordas)
+    # 4. Send email with updated HTML template (Apple style)
     access_token = await get_gmail_access_token()
-    subject = f"Customer Support – Case {payload.ticket_id}".encode('utf-8').decode('utf-8')  # Garantir encoding correto
+    subject = f"Customer Support - Case {payload.ticket_id}"  # Fixed dash character
 
-    email_html = f"""\
+    email_html = f"""
     <!DOCTYPE html>
     <html lang="en">
-      <head>
+    <head>
         <meta charset="UTF-8" />
-        <meta name="viewport" content="width=device-width, initial-scale=1.0">
-        <title>{subject}</title>
-      </head>
-      <body style="margin:0;padding:0;background-color:#f5f5f5;">
-        <table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#f5f5f5">
-          <tr>
-            <td align="center" style="padding:30px 10px;">
-              <table width="600" cellpadding="0" cellspacing="0" border="0" style="background:#ffffff;padding: 20px; font-family: Arial, sans-serif;">
+    </head>
+    <body style="margin:0;padding:0;background-color:#f5f5f5;">
+        <table width="700" border="0" cellspacing="0" cellpadding="0" align="center" style="margin:0 auto">
+            <tbody>
                 <tr>
-                  <td align="right" style="padding-bottom: 10px;">
-                    <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" alt="Logo" />
-                  </td>
-                </tr>
-                <tr>
-                  <td style="font-size: 16px; line-height: 1.6; color: #333;">
-                    <p>Hi {first_name},</p>
-
-                    <p>{payload.content}</p>
-
-                    <p>Best regards,<br>{support_name}<br>Support Team</p>
-                  </td>
+                    <td width="100%">
+                        <table width="100%" border="0" cellspacing="0" cellpadding="0" align="left" style="margin:0 auto;border:1px solid #d2d2d2;border-radius:5px">
+                            <tbody>
+                                <tr>
+                                    <td bgcolor="#ffffff" width="100%" height="21" style="border-top-left-radius:5px;border-top-right-radius:5px"></td>
+                                </tr>
+                                <tr>
+                                    <td align="right" bgcolor="#ffffff" style="padding:0 19px 0 21px">
+                                        <table width="100%" border="0" cellspacing="0" cellpadding="0">
+                                            <tbody>
+                                                <tr>
+                                                    <td bgcolor="#ffffff" align="right" height="27" style="display:block">
+                                                        <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="22" height="26" border="0" alt="" />
+                                                    </td>
+                                                </tr>
+                                            </tbody>
+                                        </table>
+                                    </td>
+                                </tr>
+                                <tr>
+                                    <td bgcolor="#ffffff" style="padding:20px 50px 40px;border-bottom-right-radius:5px;border-bottom-left-radius:5px">
+                                        <table>
+                                            <tbody>
+                                                <tr>
+                                                    <td bgcolor="#ffffff" style="border-bottom-right-radius:5px;border-bottom-left-radius:5px">
+                                                        <table width="100%" border="0" cellspacing="0" cellpadding="0" align="center">
+                                                            <tbody>
+                                                                <tr>
+                                                                    <td width="100%" valign="top">
+                                                                        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="table-layout:fixed">
+                                                                            <tbody>
+                                                                                <tr>
+                                                                                    <td style="padding:7px 0 19px;margin:0;font-family:Helvetica Neue,Helvetica,Arial,Verdana,sans-serif;color:#797979;font-size:14px;line-height:1.6em;word-wrap:break-word">
+                                                                                        <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">Hello {first_name},</p>
+                                                                                        <p style="min-height:16.0px;color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px"><br></p>
+                                                                                        {payload.content}
+                                                                                        <p style="min-height:16.0px;color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px"><br></p>
+                                                                                        <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">If you have additional questions related to this request, please refer to case number {payload.ticket_id}.</p>
+                                                                                        <p style="min-height:16.0px;color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px"><br></p>
+                                                                                        <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">Best regards,</p>
+                                                                                        <p style="color:rgba(0,0,0,0.85);min-height:16.0px;margin:0.0px 0.0px 0.0px 0.0px"><br></p>
+                                                                                        <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">{support_name}<br>Customer Support</p>
+                                                                                    </td>
+                                                                                </tr>
+                                                                            </tbody>
+                                                                        </table>
+                                                                    </td>
+                                                                </tr>
+                                                            </tbody>
+                                                        </table>
+                                                    </td>
+                                                </tr>
+                                            </tbody>
+                                        </table>
+                                    </td>
+                                </tr>
+                            </tbody>
+                        </table>
+                    </td>
                 </tr>
-              </table>
-            </td>
-          </tr>
+            </tbody>
         </table>
-      </body>
+    </body>
     </html>
     """
 
@@ -255,10 +296,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as gmail_resp:
             if gmail_resp.status != 200:
                 error_detail = await gmail_resp.text()
-                raise HTTPException(status_code=500, detail=f"Erro ao enviar e-mail: {error_detail}")
+                raise HTTPException(status_code=500, detail=f"Error sending email: {error_detail}")
             gmail_data = await gmail_resp.json()
 
-    # 5. Salva resposta em messages_tickets
+    # 5. Save response in messages_tickets
     message_payload = {
         "user": support_id,
         "content": payload.content,
@@ -274,10 +315,10 @@ Content-Type: text/html; charset="UTF-8"
         ) as msg_resp:
             if msg_resp.status != 201:
                 error_detail = await msg_resp.text()
-                raise HTTPException(status_code=500, detail=f"Erro ao registrar resposta: {error_detail}")
+                raise HTTPException(status_code=500, detail=f"Error recording response: {error_detail}")
 
     return {
-        "status": "Resposta enviada com sucesso",
+        "status": "response sent successfully",
         "ticket_id": payload.ticket_id,
         "email_to": user_email,
         "message_id": gmail_data.get("id")