Hugging Face's logo

Spaces:
habulaj
/
connect
Paused

App Files Community
habulaj commited on
Commit
e782925
·
verified ·
1 Parent(s): c22959c

Update routes/support.py

Browse files
Files changed (1) hide show
  1. routes/support.py +15 -36
routes/support.py CHANGED
@@ -195,9 +195,9 @@ async def respond_ticket(
195
  user_name = user_data[0].get("name", "user").strip()
196
  first_name = user_name.split(" ")[0] if user_name else "user"
197
 
198
- # 4. Send email with updated HTML template (Apple style)
199
  access_token = await get_gmail_access_token()
200
- subject = f"Customer Support - Case {payload.ticket_id}" # Fixed dash character
201
 
202
  email_html = f"""
203
  <!DOCTYPE html>
@@ -206,22 +206,22 @@ async def respond_ticket(
206
  <meta charset="UTF-8" />
207
  </head>
208
  <body style="margin:0;padding:0;background-color:#f5f5f5;">
209
- <table width="700" border="0" cellspacing="0" cellpadding="0" align="center" style="margin:0 auto">
210
  <tbody>
211
  <tr>
212
  <td width="100%">
213
- <table width="100%" border="0" cellspacing="0" cellpadding="0" align="left" style="margin:0 auto;border:1px solid #d2d2d2;border-radius:5px">
214
  <tbody>
215
  <tr>
216
- <td bgcolor="#ffffff" width="100%" height="21" style="border-top-left-radius:5px;border-top-right-radius:5px"></td>
217
  </tr>
218
  <tr>
219
- <td align="right" bgcolor="#ffffff" style="padding:0 19px 0 21px">
220
  <table width="100%" border="0" cellspacing="0" cellpadding="0">
221
  <tbody>
222
  <tr>
223
- <td bgcolor="#ffffff" align="right" height="27" style="display:block">
224
- <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="22" height="26" border="0" alt="" />
225
  </td>
226
  </tr>
227
  </tbody>
@@ -229,36 +229,15 @@ async def respond_ticket(
229
  </td>
230
  </tr>
231
  <tr>
232
- <td bgcolor="#ffffff" style="padding:20px 50px 40px;border-bottom-right-radius:5px;border-bottom-left-radius:5px">
233
- <table>
234
  <tbody>
235
  <tr>
236
- <td bgcolor="#ffffff" style="border-bottom-right-radius:5px;border-bottom-left-radius:5px">
237
- <table width="100%" border="0" cellspacing="0" cellpadding="0" align="center">
238
- <tbody>
239
- <tr>
240
- <td width="100%" valign="top">
241
- <table width="100%" border="0" cellspacing="0" cellpadding="0" style="table-layout:fixed">
242
- <tbody>
243
- <tr>
244
- <td style="padding:7px 0 19px;margin:0;font-family:Helvetica Neue,Helvetica,Arial,Verdana,sans-serif;color:#797979;font-size:14px;line-height:1.6em;word-wrap:break-word">
245
- <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">Hello {first_name},</p>
246
- <p style="min-height:16.0px;color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px"><br></p>
247
- {payload.content}
248
- <p style="min-height:16.0px;color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px"><br></p>
249
- <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">If you have additional questions related to this request, please refer to case number {payload.ticket_id}.</p>
250
- <p style="min-height:16.0px;color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px"><br></p>
251
- <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">Best regards,</p>
252
- <p style="color:rgba(0,0,0,0.85);min-height:16.0px;margin:0.0px 0.0px 0.0px 0.0px"><br></p>
253
- <p style="color:rgba(0,0,0,0.85);margin:0.0px 0.0px 0.0px 0.0px">{support_name}<br>Customer Support</p>
254
- </td>
255
- </tr>
256
- </tbody>
257
- </table>
258
- </td>
259
- </tr>
260
- </tbody>
261
- </table>
262
  </td>
263
  </tr>
264
  </tbody>
 
195
  user_name = user_data[0].get("name", "user").strip()
196
  first_name = user_name.split(" ")[0] if user_name else "user"
197
 
198
+ # 4. Send email with updated HTML template
199
  access_token = await get_gmail_access_token()
200
+ subject = f"Customer Support - Case {payload.ticket_id}"
201
 
202
  email_html = f"""
203
  <!DOCTYPE html>
 
206
  <meta charset="UTF-8" />
207
  </head>
208
  <body style="margin:0;padding:0;background-color:#f5f5f5;">
209
+ <table width="650" border="0" cellspacing="0" cellpadding="0" align="center" style="margin:0 auto">
210
  <tbody>
211
  <tr>
212
  <td width="100%">
213
+ <table width="100%" border="0" cellspacing="0" cellpadding="0" align="left" style="margin:0 auto;border:1px solid #d2d2d2;border-radius:4px">
214
  <tbody>
215
  <tr>
216
+ <td bgcolor="#ffffff" width="100%" height="15"></td>
217
  </tr>
218
  <tr>
219
+ <td align="right" bgcolor="#ffffff" style="padding:0 15px 0 15px">
220
  <table width="100%" border="0" cellspacing="0" cellpadding="0">
221
  <tbody>
222
  <tr>
223
+ <td bgcolor="#ffffff" align="right" height="24" style="display:block">
224
+ <img src="https://storage.googleapis.com/flutterflow-io-6f20.appspot.com/projects/saa-s-cloud-file-management-dashboard-u57zo5/assets/5l30gd1xml6i/Frame_1.png" width="26" height="14" border="0" alt="" />
225
  </td>
226
  </tr>
227
  </tbody>
 
229
  </td>
230
  </tr>
231
  <tr>
232
+ <td bgcolor="#ffffff" style="padding:15px 30px 30px">
233
+ <table width="100%" border="0" cellspacing="0" cellpadding="0" style="table-layout:fixed">
234
  <tbody>
235
  <tr>
236
+ <td style="font-family:Helvetica Neue,Helvetica,Arial,Verdana,sans-serif;color:#333333;font-size:14px;line-height:1.6;word-wrap:break-word">
237
+ <p style="margin:0 0 12px 0">Hello {first_name},</p>
238
+ {payload.content}
239
+ <p style="margin:16px 0 0 0">Best regards,</p>
240
+ <p style="margin:4px 0 0 0">{support_name}<br>Customer Support</p>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
241
  </td>
242
  </tr>
243
  </tbody>