| We are targeting to create a digital resume, Name - Madan Chauhan Email - [email protected] Linkedin - https://www.linkedin.com/in/madansa7/ Profile Pic - https://media.licdn.com/dms/image/v2/D4D03AQGNDQ61ooV0JA/profile-displayphoto-shrink_800_800/profile-displayphoto-shrink_800_800/0/1731236394509?e=1752105600&v=beta&t=d87aJAC5z2uktUPvoJlG-3Tg9cxaNm8J59AxFNPvTkM – Learning & Development - Manager With over a decade of experience in Learning & Development, I am a certified training professional passionate about designing and delivering high-impact training programs tailored for mortgage and financial planning professionals. My mission? To equip teams with the knowledge, skills, and confidence they need to excel in their roles. Optional (Dynamic and results-driven Learning & Development (L&D) professional with over 10 years of leadership experience in corporate training, talent development, process optimization, and employee engagement. Adept at designing and implementing comprehensive training programs to enhance workforce performance and organizational productivity. Proven expertise in training needs analysis (TNA), instructional design, soft skills development, and leadership coaching. Skilled in LMS management, psychometric assessments, and competency mapping, with a track record of driving operational excellence through tailored training interventions. Passionate about fostering a culture of continuous learning and professional growth.) MUST - Use what is best.. My expertise spans: ✅ End-to-End Training – From Training Needs Analysis (TNA) to Instructional Design and delivery of Leadership, Technical, and Soft Skills programs ✅ Onboarding & Employee Development – Crafting seamless onboarding experiences and Individual Development Plans (IDPs) ✅ Performance Management & Coaching – Helping professionals upskill and align with business goals ✅ E-learning & Digital Training Solutions – Leveraging technology for scalable and effective learning experiences I’ve had the privilege of training US Mortgage Processors, Loan Underwriters (FNMA), Australian Paraplanners, Mortgage Executives, and Call Center Employees, ensuring they stay ahead in dynamic industries. 🚀 I thrive on continuous learning, staying ahead of industry trends, and creating training solutions that drive business success. Whether it’s building a new training module or adopting cutting-edge L&D strategies, I am always looking for ways to empower employees and cultivate a culture of growth. Professional Experience CountHQ Accounting and Taxation Pvt. Ltd. Assistant Manager – Learning and Development 01/2024 – Present • Conducting training programs on Australian Finance & Paraplanning. • Conducting Interviews and Onboarding Employees • Delivering leadership training and organizational development (OD) programs. • Providing advanced Microsoft Office training to enhance workplace efficiency. • Drafting policy and other business standard documents Navkar Consultancy Services Aka Aagam Consultancy Services Manager – Learning and Development 05/2022 – 12/2023 • Designed and delivered training on Australian Mortgage & Paraplanning. • Led HR induction, onboarding, and competency-based psychometric assessments. • Psychometric Assessments • OD Trainings, Training Module Development • Developed training modules, OD initiatives, and employee development strategies. • Created and updated SOPs, HR policies, and compliance documentation. • Conducted effective communication and business writing workshops. Equilibrium Mortgage Solutions (a subdivision of Kwik Mortgage) Deputy Manager – Training 12/2019 – 03/2022 | Ahmedabad, India • Developed pre-hire aptitude tests to improve recruitment efficiency. • Conducted Training on Mortgage Basics & Conventional Mortgage Underwriting (Encompass, Dummy loans) for both the New hired training for fresher and experienced. • Managed LMS administration, including e-learning content and employee assessments. • Sourcing, interviewing, Induction and Onboarding and Classroom training. • Developed HR Policies for the company and amending them when required. • Performance management Ascendum KPS Private Limited Process Trainer for US Mortgage 04/2016 – 12/2019 | Ahmedabad, India • Delivered specialized training on FNMA & FHLMC mortgage guidelines. • Authored a 65-page training manual to standardize knowledge dissemination. • Conducted training needs identification (TNI) and assessment programs. • Developed custom training modules, quizzes, and knowledge assessments. • Recognized as Best Trainer of the Year (2017 & 2018) for exceptional performance. • Initiated Book Club throughout the company and over 1000 books raised in donations. • Performed ISO Internal Audits for Ops and Represented L&D. • Conducted OD Trainings for all levels • Information Security Awareness Session Vodafone India Service Private Limited Process Trainer - Customer Service 12/2013 – 03/2016 | Ahmedabad, India • Promoted from Customer Serve Associate to Process Trainer. • Designed and conducted product & process training for inbound customer service. • Developed TNI refreshers, LMS quizzes, and operational assessments. • Managed user ID creation and access controls for CRM & Learning Portals. Education Bachelor of Business Administration Aishwarya College of Education, Jodhpur, Rajasthan, India 2010 – 2014 Higher Senior Secondary School Ajmer Board, Pali, Rajasthan, India 2008 – 2010 Certification/Trainings Attended • Loan Processing and Advance loan processing • Conventional Loan Underwriting and Advance Underwriting • Appraisal Review • Self-Employment Income • Train The Trainer (TTT Certified – At Vodafone and At Ascendum) • Instructional Designer • Leadership Training (Time management, Change management, Conflict management and Coaching skills) • Personality Traits Assessments and Analysis & Psychometric Assessments • Information Security Awareness Core Skills & Expertise Training & Development • Soft Skills & Leadership Development • Organizational Development (OD) Programs • Employee Training & Coaching • Learning Management System (LMS) Administration • E-Learning Module Development • Competency Mapping & Psychometric Assessments HR & Talent Management • Recruitment & Campus Hiring • Onboarding & HR Induction • Training Coordination & Facilitation • Performance Management • Employee Engagement & Retention Process & Compliance • SOP Development & Policy Drafting • Compliance & Internal Quality Audits • Information Security Awareness • Microsoft Office & Business Communication Languages • English • Hindi |