app.py

import os
import time
import threading
import streamlit as st
from twilio.rest import Client
from sentence_transformers import SentenceTransformer
from transformers import AutoTokenizer

import faiss
import numpy as np
import docx

from groq import Groq
import requests
from io import StringIO
from pdfminer.high_level import extract_text_to_fp
from pdfminer.layout import LAParams

import datetime

APP_START_TIME = datetime.datetime.utcnow()

# --- PDF Extraction ---
def extract_text_from_pdf(pdf_path):
    output_string = StringIO()
    with open(pdf_path, 'rb') as file:
        extract_text_to_fp(file, output_string, laparams=LAParams(), output_type='text', codec=None)
    return output_string.getvalue()

def clean_extracted_text(text):
    lines = text.splitlines()
    cleaned = []
    for line in lines:
        line = line.strip()
        if line:
            line = ' '.join(line.split())
            cleaned.append(line)
    return '\n'.join(cleaned)

# --- DOCX Extraction ---
def extract_text_from_docx(docx_path):
    try:
        doc = docx.Document(docx_path)
        return '\n'.join(para.text for para in doc.paragraphs)
    except:
        return ""

# --- Chunking ---
def chunk_text(text, tokenizer, chunk_size=128, chunk_overlap=32, max_tokens=512):
    tokens = tokenizer.tokenize(text)
    chunks = []
    start = 0
    while start < len(tokens):
        end = min(start + chunk_size, len(tokens))
        chunk_tokens = tokens[start:end]
        chunk_text = tokenizer.convert_tokens_to_string(chunk_tokens)
        chunks.append(chunk_text)
        if end == len(tokens):
            break
        start += chunk_size - chunk_overlap
    return chunks

def retrieve_chunks(question, index, embed_model, text_chunks, k=3):
    question_embedding = embed_model.encode(question)
    D, I = index.search(np.array([question_embedding]), k)
    return [text_chunks[i] for i in I[0]]

# --- Groq Answer Generator ---
def generate_answer_with_groq(question, context):
    url = "https://api.groq.com/openai/v1/chat/completions"
    api_key = os.environ.get("GROQ_API_KEY")
    headers = {
        "Authorization": f"Bearer {api_key}",
        "Content-Type": "application/json",
    }
    prompt = (
        f"Customer asked: '{question}'\n\n"
        f"Here is the relevant product or policy info to help:\n{context}\n\n"
        f"Respond in a friendly and helpful tone as a toy shop support agent."
    )
    payload = {
        "model": "llama3-8b-8192",
        "messages": [
            {
                "role": "system",
                "content": (
                    "You are ToyBot, a friendly and helpful WhatsApp assistant for an online toy shop. "
                    "Your goal is to politely answer customer questions, help them choose the right toys, "
                    "provide order or delivery information, explain return policies, and guide them through purchases."
                )
            },
            {"role": "user", "content": prompt},
        ],
        "temperature": 0.5,
        "max_tokens": 300,
    }
    response = requests.post(url, headers=headers, json=payload)
    response.raise_for_status()
    return response.json()['choices'][0]['message']['content'].strip()

# --- Twilio Functions ---
def fetch_latest_incoming_message(client, conversation_sid):
    messages = client.conversations.v1.conversations(conversation_sid).messages.list(limit=10)
    for msg in reversed(messages):
        if msg.author.startswith("whatsapp:"):
            return {
                "sid": msg.sid,
                "body": msg.body,
                "author": msg.author,
                "timestamp": msg.date_created,
            }
    return None

def send_twilio_message(client, conversation_sid, body):
    return client.conversations.v1.conversations(conversation_sid).messages.create(
        author="system", body=body
    )

# --- Load Knowledge Base ---
def setup_knowledge_base():
    folder_path = "docs"
    all_text = ""
    for file in os.listdir(folder_path):
        path = os.path.join(folder_path, file)
        if file.endswith(".pdf"):
            raw_text = extract_text_from_pdf(path)
            all_text += clean_extracted_text(raw_text) + "\n"
        elif file.endswith((".docx", ".doc")):
            all_text += extract_text_from_docx(path) + "\n"

    tokenizer = AutoTokenizer.from_pretrained('bert-base-uncased')
    chunks = chunk_text(all_text, tokenizer)
    model = SentenceTransformer('all-mpnet-base-v2')
    embeddings = model.encode(chunks, truncate=True, show_progress_bar=False)
    dim = embeddings[0].shape[0]
    index = faiss.IndexFlatL2(dim)
    index.add(np.array(embeddings).astype('float32'))
    return index, model, chunks

# --- Monitor Conversations ---
def start_conversation_monitor(client, index, embed_model, text_chunks):
    processed_convos = set()
    last_processed_timestamp = {}

    def poll_conversation(convo_sid):
        print(f"🧵 Polling conversation: {convo_sid}")
        last_processed = last_processed_timestamp.get(convo_sid, APP_START_TIME)
        while True:
            try:
                messages = client.conversations.v1.conversations(convo_sid).messages.list(limit=50)
                for msg in reversed(messages):
                    if msg.date_created > last_processed and msg.author != "system":
                        text = msg.body.strip()
                        print(f"📩 Received message: {text}")
                        last_processed_timestamp[convo_sid] = msg.date_created

                        # Query response
                        result = query_index(text, index, embed_model, text_chunks)

                        # Send reply
                        client.conversations.v1.conversations(convo_sid).messages.create(
                            author="system", body=result
                        )
            except Exception as e:
                print("❌ Error in poll_conversation:", e)
            time.sleep(3)

    def poll_new_conversations():
        print("➡️ Monitoring for new WhatsApp conversations...")
        while True:
            try:
                conversations = client.conversations.v1.conversations.list(limit=20)
                for convo in conversations:
                    convo_full = client.conversations.v1.conversations(convo.sid).fetch()
                    if convo.sid not in processed_convos and convo_full.date_created > APP_START_TIME:
                        participants = client.conversations.v1.conversations(convo.sid).participants.list()
                        for p in participants:
                            address = p.messaging_binding.get("address", "") if p.messaging_binding else ""
                            if address.startswith("whatsapp:"):
                                print(f"🆕 New WhatsApp convo found: {convo.sid}")
                                processed_convos.add(convo.sid)
                                threading.Thread(target=poll_conversation, args=(convo.sid,), daemon=True).start()
            except Exception as e:
                print("❌ Error polling new conversations:", e)
            time.sleep(5)

# ✅ Start background thread to monitor new conversations
threading.Thread(target=poll_new_conversations, daemon=True).start()


# --- Streamlit UI ---
st.set_page_config(page_title="Quasa – A Smart WhatsApp Chatbot", layout="wide")
st.title("📱 Quasa – A Smart WhatsApp Chatbot")

account_sid = st.secrets.get("TWILIO_SID")
auth_token = st.secrets.get("TWILIO_TOKEN")
GROQ_API_KEY = st.secrets.get("GROQ_API_KEY")

if not all([account_sid, auth_token, GROQ_API_KEY]):
    st.warning("⚠️ Provide all credentials below:")
    account_sid = st.text_input("Twilio SID", value=account_sid or "")
    auth_token = st.text_input("Twilio Token", type="password", value=auth_token or "")
    GROQ_API_KEY = st.text_input("GROQ API Key", type="password", value=GROQ_API_KEY or "")

if all([account_sid, auth_token, GROQ_API_KEY]):
    os.environ["GROQ_API_KEY"] = GROQ_API_KEY
    client = Client(account_sid, auth_token)

    st.success("🟢 Monitoring new WhatsApp conversations...")
    index, model, chunks = setup_knowledge_base()
    threading.Thread(target=start_conversation_monitor, args=(client, index, model, chunks), daemon=True).start()
    st.info("⏳ Waiting for new messages...")