age
int64
10
64
gender
stringclasses
3 values
security_no
stringlengths
7
8
region_category
stringclasses
3 values
membership_category
stringclasses
6 values
joining_date
stringlengths
10
10
joined_through_referral
stringclasses
3 values
referral_id
stringlengths
4
11
preferred_offer_types
stringclasses
3 values
medium_of_operation
stringclasses
4 values
internet_option
stringclasses
3 values
last_visit_time
stringlengths
7
8
days_since_last_login
int64
-999
26
avg_time_spent
float64
-2,814.11
3.24k
avg_transaction_value
float64
800
99.9k
avg_frequency_login_days
stringlengths
1
12
points_in_wallet
float64
-760.66
2.07k
used_special_discount
stringclasses
2 values
offer_application_preference
stringclasses
2 values
past_complaint
stringclasses
2 values
complaint_status
stringclasses
5 values
feedback
stringclasses
9 values
churn_risk_score
int64
0
1
58
F
A35FL6X
Village
Silver Membership
06-03-2016
Yes
CID54418
Credit/Debit Card Offers
?
Mobile_Data
7:57:56
11
182.93
1,203.23
Error
697.05
No
Yes
No
Not Applicable
Poor Product Quality
1
57
F
MKOHZAD
Town
Platinum Membership
23-11-2015
No
xxxxxxxx
Without Offers
Both
Wi-Fi
22:23:14
14
362.73
29,724.4
5
1,516.352212
No
Yes
No
Not Applicable
Too many ads
0
51
F
HTX7AH3
City
Premium Membership
06-06-2015
Yes
CID22051
Without Offers
Desktop
Mobile_Data
8:56:09
18
116.97
48,646.5
Error
777.04
No
Yes
No
Not Applicable
Poor Customer Service
0
52
F
EQDGK9A
Town
Premium Membership
28-11-2017
?
CID27782
Without Offers
Desktop
Wi-Fi
18:21:51
17
962.545761
48,932.39
19
716.65
Yes
No
Yes
Solved
Poor Website
0
61
F
F8B5RLS
Town
No Membership
25-04-2015
Yes
xxxxxxxx
Credit/Debit Card Offers
Desktop
Wi-Fi
17:08:20
6
171.71
43,287.89
Error
925.287469
No
Yes
Yes
Solved
Poor Website
1
40
F
A5LEIPI
City
Basic Membership
09-07-2016
Yes
CID29902
Gift Vouchers/Coupons
Desktop
Fiber_Optic
23:16:07
2
145.58
2,414.32
17
421.935769
No
Yes
No
Not Applicable
No reason specified
1
23
F
BQAPJ86
City
Premium Membership
16-04-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Wi-Fi
14:56:47
19
30.63
9,524.47
29
784.64
No
Yes
Yes
Solved in Follow-up
No reason specified
0
29
M
3HVUWTZ
City
No Membership
07-09-2015
?
CID25020
Credit/Debit Card Offers
Desktop
Fiber_Optic
20:13:52
17
461.53
24,044.48
26
334.682547
No
Yes
Yes
Solved in Follow-up
Too many ads
1
48
F
05C0NT6
Town
No Membership
21-01-2016
Yes
CID11679
Gift Vouchers/Coupons
Smartphone
Wi-Fi
23:14:26
20
180.44
3,337.43
22
606.01
No
Yes
Yes
No Information Available
Poor Customer Service
1
22
M
QC6813I
Town
Silver Membership
23-02-2016
Yes
CID4525
Credit/Debit Card Offers
Both
Fiber_Optic
21:52:30
15
623.86
25,217.13
14
795.84
Yes
Yes
Yes
Solved in Follow-up
Poor Customer Service
0
16
M
KBNUXRG
null
Platinum Membership
24-06-2016
No
xxxxxxxx
Without Offers
Smartphone
Wi-Fi
18:56:33
17
30.46
34,933.78
23
1,134.140617
No
Yes
No
Not Applicable
No reason specified
0
37
M
HCG02CX
null
Basic Membership
11-02-2016
?
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
7:52:56
12
456.98
44,579.45
27
677.88
Yes
Yes
Yes
Solved
Poor Customer Service
1
27
F
SIP6J9X
Town
No Membership
01-04-2016
No
xxxxxxxx
Without Offers
Desktop
Wi-Fi
18:16:41
5
31.75
4,237.41
22
null
Yes
No
No
Not Applicable
Poor Product Quality
1
43
F
UJDEJYO
Village
Basic Membership
09-01-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Mobile_Data
19:55:38
16
57.44
21,642.7
7
693.43
Yes
No
No
Not Applicable
Poor Product Quality
1
15
F
77YK0UR
null
Platinum Membership
15-04-2016
?
CID28988
Credit/Debit Card Offers
Desktop
Mobile_Data
15:38:25
12
159.33
21,128.85
Error
734.24
No
Yes
Yes
No Information Available
No reason specified
0
42
F
4KRAZBT
null
Basic Membership
05-07-2015
Yes
xxxxxxxx
Without Offers
Smartphone
Fiber_Optic
3:56:14
8
521.79
46,134.92
26
null
No
Yes
Yes
Solved in Follow-up
Poor Website
1
48
F
HNQGAJB
Town
No Membership
28-09-2015
?
CID41851
Without Offers
Smartphone
Wi-Fi
10:11:57
10
312.73
3,946.47
19
508.05
Yes
No
Yes
No Information Available
Poor Website
1
52
M
079EUFK
City
Silver Membership
01-11-2015
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Wi-Fi
9:07:36
9
129.1
2,463.04
10
699.37
Yes
No
Yes
Solved in Follow-up
Poor Website
1
56
M
CTTWFMN
City
No Membership
31-07-2017
?
CID46995
Credit/Debit Card Offers
Smartphone
Mobile_Data
1:42:09
16
822.9
46,005.34
Error
200.29883
Yes
Yes
No
Not Applicable
No reason specified
1
18
F
0K7CZQQ
City
Silver Membership
21-09-2016
Yes
CID50154
Without Offers
Smartphone
Mobile_Data
8:30:20
23
124.87
13,336.85
9
733.65
No
Yes
No
Not Applicable
No reason specified
0
32
F
PQQ9BV5
Village
Silver Membership
07-12-2015
?
CID44541
Without Offers
Smartphone
Mobile_Data
3:54:48
14
250.88
9,117.52
17
659.4
Yes
No
No
Not Applicable
Poor Website
1
20
M
HU18TC7
City
Silver Membership
07-08-2017
Yes
CID749
Gift Vouchers/Coupons
Smartphone
Wi-Fi
21:54:21
10
172.48
9,537.6
24
913.765669
No
Yes
No
Not Applicable
Poor Customer Service
1
48
F
IPQYE04
null
Platinum Membership
17-06-2017
No
xxxxxxxx
Without Offers
Desktop
Wi-Fi
14:04:20
26
82.05
97,518.17
Error
824.25
No
Yes
Yes
No Information Available
Products always in Stock
0
64
F
CTZ2FL6
Town
Platinum Membership
16-01-2017
Yes
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
5:29:08
13
340.16
8,080.1
26
1,017.632515
Yes
No
Yes
Unsolved
Poor Customer Service
0
10
M
Y95KQKV
City
No Membership
24-03-2015
?
CID4667
Gift Vouchers/Coupons
Both
Wi-Fi
23:25:31
16
402.88
1,157.55
16
97.502617
Yes
Yes
No
Not Applicable
No reason specified
0
31
M
FEUARZ3
City
Silver Membership
01-07-2015
?
CID35621
Credit/Debit Card Offers
Desktop
Wi-Fi
23:52:14
20
157.38
35,806.31
Error
625.78
No
Yes
No
Not Applicable
Too many ads
1
44
M
TB805N5
Town
Basic Membership
23-10-2017
No
xxxxxxxx
Credit/Debit Card Offers
Desktop
Wi-Fi
19:03:06
18
324.65
29,124.26
27
null
Yes
No
No
Not Applicable
Too many ads
1
47
M
WAR3S0Y
Town
Silver Membership
16-04-2015
?
CID59895
Without Offers
Smartphone
Fiber_Optic
19:48:48
16
104.03
42,206.55
Error
773.84
No
Yes
No
Not Applicable
Poor Customer Service
0
44
M
IH5ERIV
Town
Silver Membership
23-01-2017
Yes
CID2276
Gift Vouchers/Coupons
Desktop
Fiber_Optic
1:43:22
11
459.32
7,599.1
21
627.76
Yes
Yes
Yes
Unsolved
Poor Customer Service
1
47
M
4CM1NG3
null
Gold Membership
08-11-2015
Yes
CID5325
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
23:15:32
16
255.62
43,209.76
12
680.84
No
Yes
No
Not Applicable
Poor Website
1
42
F
WRPOI61
Town
Gold Membership
14-09-2015
Yes
xxxxxxxx
Without Offers
Desktop
Wi-Fi
20:52:24
12
102.05
98,088.75
8
740.54
Yes
No
Yes
No Information Available
Products always in Stock
0
45
F
GZGCXJ1
City
Premium Membership
26-08-2017
No
xxxxxxxx
Without Offers
Desktop
Wi-Fi
23:02:22
13
290.11
97,408.84
6
781.09
No
Yes
Yes
Solved in Follow-up
Products always in Stock
0
47
F
9JF0J1G
Town
No Membership
28-11-2016
Yes
CID24410
Gift Vouchers/Coupons
Smartphone
Wi-Fi
14:25:42
13
130.76
42,153.69
19
203.193636
No
Yes
Yes
Solved in Follow-up
Too many ads
1
21
F
UFTR1F7
Town
Silver Membership
27-10-2015
Yes
CID43264
Without Offers
Desktop
Wi-Fi
5:31:16
18
32.67
13,383.89
19
761.91
No
Yes
Yes
Solved
No reason specified
0
41
F
5RQWIHQ
Village
Gold Membership
12-02-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
4:12:17
14
864.156297
29,444.44
25
603.14
No
Yes
No
Not Applicable
Poor Product Quality
1
27
F
PCU34JR
City
Basic Membership
17-08-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Fiber_Optic
3:44:36
17
166.12
14,580.19
Error
622.13
No
Yes
No
Not Applicable
No reason specified
1
35
M
BEUSFDA
Town
Gold Membership
01-06-2015
Yes
CID57833
Credit/Debit Card Offers
Desktop
Fiber_Optic
13:45:25
20
280.2
45,965.68
8
676.46
No
Yes
No
Not Applicable
No reason specified
1
26
F
EU7HQ7H
City
Premium Membership
19-07-2016
No
xxxxxxxx
Credit/Debit Card Offers
?
Mobile_Data
13:17:52
15
42.7
61,083.7
2
843.29
No
Yes
Yes
No Information Available
User Friendly Website
0
37
M
XQ9VZCO
Town
Basic Membership
19-03-2016
Yes
CID36835
Gift Vouchers/Coupons
Desktop
Mobile_Data
23:24:06
9
30.93
48,446.52
Error
507.05
No
Yes
No
Not Applicable
Poor Product Quality
1
55
M
UMC03KD
City
Basic Membership
06-04-2015
Yes
CID10117
Credit/Debit Card Offers
?
Fiber_Optic
2:59:44
20
419.96
8,658.07
25
563.99
No
Yes
No
Not Applicable
Poor Product Quality
1
18
M
AGDU2UM
Village
Basic Membership
25-01-2015
No
xxxxxxxx
Credit/Debit Card Offers
?
Mobile_Data
20:37:28
21
80.27
11,709.04
28
1,138.797174
Yes
No
Yes
Unsolved
Poor Customer Service
1
17
F
V2NORI1
Town
Premium Membership
09-03-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Mobile_Data
16:07:22
12
210.1
11,017.35
23
418.71393
No
Yes
Yes
No Information Available
Poor Product Quality
0
57
F
5MWXL6T
Village
No Membership
31-01-2015
Yes
CID43066
Credit/Debit Card Offers
Desktop
Mobile_Data
23:40:09
16
-662.618206
45,887.7
Error
668.95
Yes
Yes
Yes
Unsolved
Poor Website
1
47
M
33QQLDF
null
Gold Membership
01-12-2017
Yes
CID8033
Gift Vouchers/Coupons
Desktop
Fiber_Optic
2:36:40
14
949.16
13,011.17
5
684.8
Yes
No
No
Not Applicable
No reason specified
1
36
F
CWKLXPM
Village
Premium Membership
10-06-2015
?
xxxxxxxx
Credit/Debit Card Offers
Desktop
Mobile_Data
12:55:42
14
153.04
63,195.31
Error
834.26
No
Yes
Yes
Solved in Follow-up
Quality Customer Care
0
22
F
588JU9N
Town
No Membership
06-02-2017
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Mobile_Data
14:04:55
9
237.65
34,643.2
7
629.14
Yes
No
Yes
Solved in Follow-up
Poor Product Quality
1
27
F
SJSLQUZ
Town
Basic Membership
13-01-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
23:47:11
-999
446.11
23,878.53
12
585.02
Yes
Yes
No
Not Applicable
No reason specified
1
44
M
MLYY3NK
City
Gold Membership
13-09-2016
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Fiber_Optic
18:52:09
3
1,053.152209
9,778.09
9
695.21
No
Yes
No
Not Applicable
No reason specified
1
36
M
57MRA79
Town
Premium Membership
21-09-2017
Yes
CID14175
Credit/Debit Card Offers
?
Wi-Fi
21:22:46
7
900.59
38,686.35
25
757.41
No
Yes
Yes
No Information Available
Poor Product Quality
0
42
M
F3FQXHS
City
Gold Membership
21-11-2015
No
xxxxxxxx
Credit/Debit Card Offers
Desktop
Fiber_Optic
0:14:34
22
327.87
20,896.63
24
726.66
Yes
Yes
Yes
Unsolved
Poor Customer Service
0
47
M
CLMF2K7
null
Platinum Membership
20-11-2015
?
CID54460
Gift Vouchers/Coupons
?
Fiber_Optic
13:38:11
2
147.94
32,106.93
12
759.56
No
Yes
Yes
Unsolved
Poor Customer Service
0
63
M
3AGBW7M
Town
Silver Membership
08-12-2016
No
xxxxxxxx
Without Offers
Smartphone
Wi-Fi
14:27:32
11
171.11
12,045.2
11
null
No
Yes
Yes
Unsolved
Poor Customer Service
0
47
M
OZT1MC9
Village
Platinum Membership
03-08-2016
No
xxxxxxxx
Credit/Debit Card Offers
Desktop
Fiber_Optic
5:55:21
2
144.75
93,223.91
13
832.27
No
Yes
No
Not Applicable
User Friendly Website
0
56
M
8KOP63S
Town
Gold Membership
11-03-2016
No
xxxxxxxx
Without Offers
Smartphone
Wi-Fi
17:22:01
10
136.52
28,103.74
Error
699.8
Yes
No
Yes
Solved
Too many ads
1
32
M
D6ZFE5B
Town
Basic Membership
02-02-2016
Yes
CID16044
Without Offers
Smartphone
Mobile_Data
20:42:46
21
119.98
1,888.81
28
628.93
No
Yes
No
Not Applicable
Too many ads
1
43
F
1PH0Y2R
Town
Platinum Membership
11-01-2015
Yes
CID40629
Gift Vouchers/Coupons
Desktop
Wi-Fi
13:35:02
-999
33.7
38,385.65
7
null
Yes
No
No
Not Applicable
User Friendly Website
0
26
M
CRFWBDW
Town
No Membership
27-02-2016
No
xxxxxxxx
Credit/Debit Card Offers
?
Mobile_Data
4:07:08
11
419.89
47,727.74
5
694.13
Yes
No
No
Not Applicable
No reason specified
1
46
M
IWUCJC2
City
Platinum Membership
26-08-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Both
Fiber_Optic
10:42:35
16
326.43
55,631.58
1
764.91
No
Yes
Yes
No Information Available
Reasonable Price
0
28
M
YFG5M39
Town
Gold Membership
03-10-2017
Yes
CID21170
Credit/Debit Card Offers
Desktop
Mobile_Data
12:22:43
18
33.44
43,408.94
23
671.42
Yes
No
No
Not Applicable
Poor Website
1
59
F
HNFGHAF
City
No Membership
05-10-2015
No
xxxxxxxx
Without Offers
Smartphone
Mobile_Data
17:49:27
6
481.29
42,588.89
16
593.59
Yes
No
No
Not Applicable
No reason specified
1
57
F
3NS4PWS
Town
Silver Membership
14-10-2016
Yes
CID51931
Credit/Debit Card Offers
Smartphone
Wi-Fi
9:27:43
11
33.56
36,697.14
7
754.96
Yes
No
Yes
Solved in Follow-up
Too many ads
0
25
M
MDDYAHZ
City
Basic Membership
09-01-2017
Yes
CID41450
Credit/Debit Card Offers
?
Wi-Fi
14:09:46
20
-1,002.249516
30,029.67
27
243.772857
Yes
No
No
Not Applicable
Poor Customer Service
1
55
M
6ZYQTYR
null
Premium Membership
07-02-2017
?
CID41347
Credit/Debit Card Offers
Desktop
Mobile_Data
0:34:40
18
295.12
74,634.42
11
845.76
Yes
No
No
Not Applicable
User Friendly Website
0
37
F
XZN0MWX
City
Gold Membership
27-02-2017
Yes
CID28626
Gift Vouchers/Coupons
Desktop
Fiber_Optic
8:10:15
19
79.15
46,923.64
21
603.24
No
Yes
Yes
Unsolved
No reason specified
1
22
M
XR94G76
Village
No Membership
31-10-2017
Yes
CID49987
Credit/Debit Card Offers
Smartphone
Mobile_Data
2:21:16
2
-683.86651
3,599.59
Error
687.11
No
Yes
Yes
Solved
Too many ads
1
39
M
5DPCJQL
City
Premium Membership
08-02-2017
?
CID17817
Gift Vouchers/Coupons
?
Fiber_Optic
4:02:27
12
1,024.81
68,509.9
19
786.16
No
Yes
No
Not Applicable
Products always in Stock
0
19
M
7LK966I
City
Basic Membership
16-07-2017
Yes
CID41885
Without Offers
Smartphone
Wi-Fi
11:33:45
17
183.7
17,483.59
19
null
No
Yes
No
Not Applicable
Too many ads
1
63
M
28BMF5I
Town
Platinum Membership
20-04-2017
No
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Wi-Fi
19:29:21
4
482.11
11,722.1
6
765.93
No
Yes
Yes
Solved in Follow-up
Too many ads
0
27
M
60G1GUI
null
Premium Membership
11-08-2017
Yes
CID13063
Credit/Debit Card Offers
Smartphone
Fiber_Optic
23:15:29
5
103.68
36,008.02
11
716
No
Yes
No
Not Applicable
No reason specified
0
48
M
G32QQJN
null
Premium Membership
09-09-2017
Yes
CID31540
Gift Vouchers/Coupons
Smartphone
Fiber_Optic
8:49:18
12
36.94
32,555.59
26
752.42
Yes
No
Yes
Solved
Poor Customer Service
0
48
M
LM39KNS
Town
No Membership
07-12-2015
Yes
CID13787
Credit/Debit Card Offers
Desktop
Wi-Fi
15:01:10
7
193.32
29,564.7
16
677.03
No
Yes
Yes
No Information Available
No reason specified
1
59
M
B92KI7F
Village
No Membership
27-05-2017
?
xxxxxxxx
Without Offers
Smartphone
Wi-Fi
0:53:40
6
144.64
19,667.44
24
795.888031
Yes
No
No
Not Applicable
No reason specified
1
39
F
IEF6ICF
City
Platinum Membership
20-08-2015
?
CID47680
Credit/Debit Card Offers
Desktop
Mobile_Data
11:53:47
12
1,533.39
41,968.36
10
805.75
Yes
Yes
No
Not Applicable
Reasonable Price
0
56
F
W8MB4PA
null
No Membership
16-10-2017
Yes
CID14087
Credit/Debit Card Offers
Desktop
Mobile_Data
20:20:16
6
392.6
41,159.81
11
525.75
Yes
No
No
Not Applicable
Poor Website
1
46
F
3YI05IM
Village
Gold Membership
15-09-2015
Yes
CID61497
Without Offers
Both
Mobile_Data
2:35:22
16
759.4
46,877.24
22
612.21
Yes
No
No
Not Applicable
Poor Website
1
41
F
DGWV1S7
Town
Platinum Membership
04-06-2017
Yes
CID14082
Credit/Debit Card Offers
Smartphone
Wi-Fi
20:53:04
9
844.89
15,302.8
11
1,188.944238
No
Yes
No
Not Applicable
Poor Product Quality
0
31
F
0IZIZM6
City
Basic Membership
30-03-2017
?
CID6606
Without Offers
Both
Mobile_Data
9:38:08
3
307.88
4,990.94
6
628.55
No
Yes
No
Not Applicable
Poor Customer Service
1
24
M
GK9686P
Village
Premium Membership
18-12-2017
Yes
CID33083
Credit/Debit Card Offers
Smartphone
Fiber_Optic
14:20:17
10
96.86
31,128.72
28
764.78
No
Yes
No
Not Applicable
Too many ads
0
31
F
SD02PTZ
Town
Basic Membership
05-08-2015
Yes
CID52066
Credit/Debit Card Offers
Smartphone
Wi-Fi
9:03:43
23
142.86
1,065.66
10
898.544222
Yes
No
No
Not Applicable
Poor Website
1
47
F
B2WR0KR
Town
No Membership
29-10-2017
No
xxxxxxxx
Without Offers
Smartphone
Mobile_Data
7:09:54
10
292.38
10,902.31
19
670.26
Yes
Yes
Yes
Solved
Poor Website
1
39
M
00D1WGD
Village
Gold Membership
25-05-2015
Yes
CID37149
Gift Vouchers/Coupons
Both
Fiber_Optic
17:01:29
12
942.59
74,541.79
16
780.27
No
Yes
No
Not Applicable
Reasonable Price
0
46
M
M40JF7C
Town
Premium Membership
24-12-2017
Yes
xxxxxxxx
Credit/Debit Card Offers
Smartphone
Mobile_Data
17:04:49
12
270.91
42,333.41
24
739.08
Yes
No
Yes
Solved
Poor Customer Service
0
58
F
E5M1JU0
City
No Membership
04-03-2017
Yes
CID36472
Gift Vouchers/Coupons
Smartphone
Wi-Fi
13:06:51
15
258.92
32,173.34
10
null
No
Yes
Yes
Solved in Follow-up
Too many ads
1
12
M
YS3HOIB
City
Basic Membership
23-04-2016
Yes
CID36476
Without Offers
Smartphone
Fiber_Optic
21:38:27
11
33.77
40,234.15
11
630.84
No
Yes
No
Not Applicable
Poor Website
1
37
F
AISA3YY
Town
Platinum Membership
09-04-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Fiber_Optic
13:19:41
-999
243.86
49,601.19
Error
714.26
Yes
Yes
Yes
Solved
Poor Product Quality
0
30
F
PTQPQEQ
null
Basic Membership
27-08-2016
Yes
CID14167
Without Offers
Desktop
Fiber_Optic
8:26:13
11
34.52
20,745.33
13
595.79
No
Yes
No
Not Applicable
Poor Product Quality
1
44
M
1GVCUE7
Town
Gold Membership
28-03-2015
Yes
CID2119
Gift Vouchers/Coupons
?
Mobile_Data
2:24:32
8
518.96
80,792.49
12
756.68
No
Yes
Yes
Solved
User Friendly Website
0
64
M
XTIJVSV
City
Gold Membership
06-04-2015
No
xxxxxxxx
Without Offers
Smartphone
Fiber_Optic
15:30:58
16
166.78
6,336.18
19
1,091.371944
Yes
No
Yes
Solved in Follow-up
Poor Customer Service
1
32
F
751G4LZ
City
Gold Membership
06-06-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Desktop
Fiber_Optic
11:22:07
18
127.82
13,945.98
Error
614.78
Yes
No
Yes
Solved
No reason specified
1
23
F
26QKETD
Town
No Membership
24-04-2017
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Mobile_Data
17:34:09
13
1,101.543529
38,962.14
11
285.984944
Yes
No
Yes
Solved
Poor Website
1
33
M
LDFSQ5J
City
Basic Membership
15-12-2017
Yes
CID28805
Credit/Debit Card Offers
Smartphone
Mobile_Data
8:44:36
16
82.42
42,435.97
27
null
No
Yes
Yes
Solved in Follow-up
Poor Product Quality
1
12
F
EE2H4YP
City
Premium Membership
07-11-2016
Yes
xxxxxxxx
Without Offers
Smartphone
Wi-Fi
9:22:42
17
174.72
46,493.02
26
773.65
No
Yes
Yes
Solved
No reason specified
0
49
F
V6QYBM3
City
No Membership
22-07-2017
Yes
CID28532
Gift Vouchers/Coupons
Desktop
Mobile_Data
10:29:34
15
179.58
35,189.72
5
null
No
Yes
No
Not Applicable
Too many ads
1
20
M
O2KFLHT
City
Basic Membership
01-06-2016
Yes
CID47845
Credit/Debit Card Offers
?
Mobile_Data
16:42:35
18
122.33
48,717.86
28
515.67
Yes
No
Yes
Solved in Follow-up
Poor Website
1
31
M
BOCS7KG
Town
Basic Membership
05-06-2017
Yes
CID48316
Credit/Debit Card Offers
Smartphone
Fiber_Optic
7:00:52
15
141.71
19,076.15
21
642.45
Yes
No
No
Not Applicable
Poor Customer Service
1
30
M
TRLS7GD
null
Basic Membership
01-11-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Both
Wi-Fi
16:13:25
12
364.29
17,164.07
23
570.2
Yes
Yes
Yes
Solved in Follow-up
No reason specified
1
34
M
T7WFOTB
City
Premium Membership
26-06-2015
No
xxxxxxxx
Gift Vouchers/Coupons
Smartphone
Wi-Fi
7:30:43
6
114.19
5,436.29
39.48033522
null
Yes
No
Yes
Solved
Poor Website
0
60
F
2I4VTR9
Town
Basic Membership
01-04-2016
Yes
CID1830
Credit/Debit Card Offers
Smartphone
Mobile_Data
10:18:53
9
52.93
33,975.93
25
696.44
No
Yes
No
Not Applicable
Poor Website
1
17
M
4CYW0GZ
Town
No Membership
15-09-2016
No
xxxxxxxx
Without Offers
Smartphone
Mobile_Data
19:30:21
19
92.52
43,179.79
Error
502.04
No
Yes
No
Not Applicable
No reason specified
1
23
M
WV41ZEO
null
No Membership
10-08-2015
No
xxxxxxxx
Without Offers
Smartphone
Fiber_Optic
2:55:31
12
75.93
19,889.08
16
693.14
No
Yes
No
Not Applicable
No reason specified
1