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1,179 |
As a Canadian citizen living in Canada, can I apply for an eTA for my non-Canadian relative or friend who lives abroad?
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Yes, a Canadian citizen may help a non-Canadian relative or friend apply for an eTA. You will need to indicate at the start of the form that you are completing the form for your relative or friend.
When you start the application form:
Answer “yes” to “Are you a representative or a parent/guardian applying on behalf of an eTA applicant?”
If your relative or friend is less than 18 years old, answer “yes” to “Are you applying on behalf of a minor child?”
You will then see a screen that asks for some information about yourself. Once you complete that section, you will be brought to the application form itself, where you can enter your relative or friend’s information.
On this screen (the application form), make sure to:
enter all details correctly (particularly your relative or friend’s passport number); and
enter your relative or friend’s email address in the Contact Details section so that Immigration, Refugees and Citizenship Canada (IRCC) can communicate directly with them about their application.
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1,180 |
Can I apply for an eTA with a Refugee Travel Document?
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No. Most people using a Refugee Travel Document to travel to Canada will need a visitor visa.
Exceptions:
If you have a valid Canadian Refugee Travel document, you are exempt from both the visa and eTA requirements.
If you’re a lawful permanent resident of the United States and don’t have a passport, you can travel to Canada with your valid U.S. Refugee Travel Document (I-571) and official proof of your lawful permanent resident status.
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
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1,181 |
Can I work while I am waiting to receive my post-graduation work permit?
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You can work full-time while waiting for a decision on your post-graduation work permit (PGWP) application if, at the time you submitted your application, all of the following applied to your situation:
You had a valid study permit.
You had completed your program of study.
You were eligible to work off campus without a permit.
You did not work off campus more than 20 hours a week during academic sessions.
Changes to off-campus work hours
You may be eligible to work more than 20 hours per week off campus under a temporary public policy. Find out if you meet the requirements.
If you received the WP-EXT for PGWP (IMM 0127 E) letter
You’re authorized to work until a decision is made on your work permit application even if the 180-day validity date has expired. If you need proof of authorization to continue working, you can ask for it by using our web form.
Find out more about work authorization after submitting a post-graduation work permit application.
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1,183 |
What is the Hague Convention?
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The Hague Convention protects children and their families against the risks of illegal, irregular, premature or ill-prepared adoptions abroad.
To do this, the Hague Convention puts:
safeguards in place to make sure that all intercountry adoptions are in the best interests of the child and respects their human rights,
a system in place of cooperation among countries to guarantee that these safeguards are respected, and to prevent the abduction of, sale of, or traffic in children.
For Hague adoptions, the authorities in both countries must agree to go ahead with the adoption. For non-Hague adoptions, requirements may vary from one country to another.
The Hague Convention does not allow private adoptions in the child's home country.
Adoption is a handled by the provinces and territories, and they all have and follow laws implementing the Hague Convention. They can explain the rules you need to follow under the Hague Convention and for adoptions from a country that is not a party to the Convention.
Find an intercountry adoption authority in Canada.
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1,184 |
I have a Confirmation of Permanent Residence (CoPR) and will travel to Canada. Do I need an eTA?
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No. If you are from a visa-exempt country and have a Confirmation of Permanent Residence document, you don’t need an eTA. However, if you haven’t received this document before your planned travel to Canada, you will need to apply for an eTA.
If you are from a visa-required country, a permanent resident visa will automatically be issued in your passport for your travel to Canada.
In both cases, make sure you travel to Canada with your valid passport and your valid Confirmation of Permanent Residence document.
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1,186 |
What is the employer compliance fee? How do I pay it?
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The employer compliance fee is a fee that employers must pay to hire a temporary worker through the International Mobility Program (IMP).
You don’t need to pay the employer compliance fee if you hire a worker:
with a valid open work permit or
through the Temporary Foreign Worker Program.
To pay, create an account in the Employer Portal and submit an offer of employment.
Employer compliance exemptions
Some employers don’t need to pay the employer compliance fee when they are LMIA-exempt. Find out if you are exempt.
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1,187 |
Can I change employers if I have an International Experience Canada work permit?
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If you have a work permit under the Working Holiday category, you can change employers whenever you want or need to.
Under the Young Professionals and International Co-op (Internship) categories, you can only change your employer if you have a valid reason.
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1,188 |
When should my client apply for their eTA?
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Your clients should apply for their eTA before they book their flight to Canada.
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1,190 |
Can I submit group applications for eTA?
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No. You must apply one person at a time. For example, for a family of three, you will need to submit each application individually and pay the individual fee each time.
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1,191 |
How do I pay for my client’s eTA?
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You can pay for an eTA with any valid credit or debit card.
The card can be in your name, an organization’s name or the client’s name.
The eTA application fee is not refundable.
Credit cards and prepaid cards
We accept credit cards and prepaid cards from:
Visa®
MasterCard®
American Express®
JCB®
UnionPay® (online applications only)
If you use a prepaid credit card, keep it for at least 18 months after you pay to make refunds easier. Find more on prepaid cards.
We also accept all Visa Debit cards.
The card you use doesn't have to be in your name. The cardholder’s name will appear on the receipt but it does not need to match your application.
Debit cards
It must:
be from a Canadian bank using INTERAC® Online, and
be registered for online banking through your bank’s website.
We also accept all Visa Debit cards. If your card has the Visa Debit logo on it, alone or with the INTERAC® Online logo, select Visa Debit as your payment method.
The card you use does not have to be in your name. The cardholder’s name will appear on the receipt but it does not need to match your application.
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1,192 |
Is there a way for clients to confirm the status of their eTA?
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Yes, your clients can confirm their status by using the eTA check status tool.
The Government of Canada will also send email updates to the email address provided on the eTA application form. These emails will
acknowledge receipt of their application
provide an update and instructions if additional information is needed
confirm the final decision about their eTA application
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1,193 |
Can I review the eTA application before I submit it?
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No, there is no review function. Please enter the information carefully and take note of the details entered if you want a record of what you submit.
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1,194 |
Can I make changes to my client’s eTA after it has been approved?
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No. If your client needs to make changes, you must complete a new application.
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1,195 |
Can I use my email address when I apply for an eTA on behalf of a client?
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Yes. However, if you enter your email address in the Contact Details section, you will receive all emails from the Government of Canada about your client’s application. You will continue to receive these emails for the period the eTA is valid (up to 5 years).
If you enter your client’s email, the Government of Canada will email them directly.
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1,196 |
Is the eTA linked to a client’s passport number?
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Yes, the eTA is electronically linked to the passport number you enter when you apply for your client’s eTA. The person will need to travel to Canada with that passport.
Note: Your client can confirm that the passport number is correct. If it is not correct, you must complete a new application.
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1,197 |
What happens if I entered the wrong passport number on my client’s eTA application form?
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If your client reviews the approval email and confirms that the passport number is not correct, you must complete a new application.
Note: The Government of Canada will send email updates to the email address provided on the eTA application form. These emails will include the passport number that the eTA application is linked to. Be sure to confirm that the passport number in this correspondence is correct. If the passport number is not correct, you will need to submit a new eTA application with the correct passport number.
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1,198 |
How long can a client stay in Canada with their eTA?
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Normally, visitors are allowed to stay in Canada for up to six months. However, the border services officer at the Canadian port of entry will authorize the period of time your client can stay in Canada. The officer will stamp or write on your client’s passport the length of time.
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1,199 |
I am an entrepreneur. Do I need a Labour Market Impact Assessment to work in Canada?
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No. You can apply for a work permit without a Labour Market Impact Assessment, but you must intend to operate a business in Canada that would create or maintain:
significant social, cultural or economic benefits, or
jobs for Canadian citizens or permanent residents of Canada.
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1,202 |
Can I adopt a child from countries experiencing armed conflict or natural disasters?
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No. Canada follows the recommendations set out by the Hague Convention: Children from countries suffering from armed conflicts and natural disasters should not be considered for international adoption, and family tracing should be the priority in all cases.
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1,203 |
I received a call from an immigration officer. Was it a scam?
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To avoid telephone scams, remember that IRCC does not:
collect money or payments by phone or prepaid credit cards or through a private money transfer service provider (e.g. Pay Pal or MoneyGram). See how to pay your fees to find out how IRCC collects payments.
ask you to confirm basic personal information you already provided on a form.
In some telephone scams, the caller pretends to be a police or immigration officer and tells you that you broke the law. It is probably a scam or a phishing scheme if:
you have to pay money, or
you need to give personal information (date of birth, passport number, bank account or credit card information, etc.), or
you are told you will be arrested, go to jail, lose your visa or status, be deported, or have your account suspended if you don’t pay or give your personal information.
Be aware: Scammers often give a fake name and agent number to appear legitimate. If you think the caller is a scammer:
ask for the name and number of the agent, and
call the Call Centre to confirm the agent’s identity.
If you received a suspicious call, hang up immediately and:
call your local police if you lost money.
report the incident to the Canadian Anti-Fraud Centre.
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1,205 |
I received an email from an immigration officer. Is it a scam?
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To avoid email scams, remember that IRCC NEVER:
emails applicants to confirm basic personal information provided on application forms.
asks for banking or credit card information to collect payments by email.
see how to pay your fees to find out how IRCC collects payments.
sends visas, permits, certificates or immigration documents by email.
offers special, time-limited promotions or cash deals to get visas, permits or citizenship status.
The email you received might be a scam or a phishing scheme if:
you did not expect the email.
it is from a private address or a free Web mail address (e.g. Yahoo Mail, Hotmail or Gmail) and not from a government of Canada “gc.ca” email account.
the email uses a standard greeting such as “Dear customer/client” instead of your real name.
the sender asks you to “update”, “validate” or “confirm” your personal information, such as your date of birth, password, credit card or bank details.
you are told that your quick action is required to prevent negative consequences such as your application being cancelled or your account suspended.
the email promotes a special immigration or citizenship offer that sounds too good to be true.
the links in the email claim to bring you to a secure site, yet you are redirected to a commercial or fake site that is not IRCC’s site or a Government of Canada website.
it contains an attachment that you did not request.
the message is an image instead of text.
Common IRCC email practices
The email address ends with:
@cic.gc.ca
@canada.ca
@international.gc.ca
The email is usually from a do not reply account.
Reply instructions are included in the email.
For example, if you are asked to submit additional documents, you will be instructed not to reply to the email. Instead, you will have to follow the instructions included in the email to submit the requested documents.
IRCC encourages applicants to use the IRCC Web form to better track correspondence about applications in progress.
For online applications, IRCC sends emails to applicants through their accounts.
After you contact the IRCC Call Centre, the agent might send you an email with more information regarding your question.
This email will be from “Citizenship_And_Immigration_Canada” and the subject title will be “Request for information.”
The email will be signed by the agent you spoke with. You cannot reply to this email.
If you received a suspicious email, do not reply to it. You can also report the incident to:
your local police, and
the Canadian Anti-Fraud Centre.
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1,206 |
How can I tell if an immigration website is a scam?
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There are many commercial or private websites that offer immigration or citizenship services. Some promote legitimate representatives’ services that you will need to pay for. Others will offer false guarantees to take your money or steal your private information.
A website might be a fake or a scam if:
you are asked to pay to access application forms and guides. IRCC only charges fees to process your application.
Forms and guides are free on the IRCC website.
the website offers special, too good to be true immigration deals, or guarantees entry into Canada, high-paying jobs or faster processing of your application.
it looks like an official Government of Canada site but it is only in one language and does not have the Canada.ca URL or a URL that ends with “.gc.ca.”
you must provide personal information, financial information or make a deposit before you even start the application process.
there is no padlock in the browser window or https:// at the beginning of the web address to show it is a secure site. Even if the site appears secure, be cautious.
the website was advertised in an email from a stranger that you did not ask for.
you cannot reach anyone listed in the website’s contact information, or the website has no contact information.
the company’s or representative’s credentials cannot be found on the site. Paid representatives have to be authorized.
This means they are a member in good standing of the designated body for their group.
To avoid website scams:
Do a Web search to see if anyone has reported any problems with that site.
Contact the website owner by telephone or email before you do anything.
Make sure your browser is up to date.
Browser filters can help detect fake websites.
Beware of websites advertised in emails from strangers that you did not ask for.
Do not give out personal information unless you are sure the site is secure and you know whom you are dealing with.
Read disclaimers, notices, and terms and conditions before you do anything.
If you choose to pay for a service, understand what you will receive for your money before you accept or sign anything.
If you come across a fraudulent website, report it to:
your local police, and
the Canadian Anti-Fraud Centre.
You do not need to hire a company, a representative, a consultant or a lawyer to help you with your application. It is your decision. Doing so will not get your application special attention or guarantee it will be approved.
You can get all the application forms and guides you need to apply on this website. If you follow the instructions in the application guides, you will be able to fill out the forms and submit them on your own.
Avoid getting scammed. Find out more about using a representative or consultant to help you with your application.
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1,207 |
How do I report a scam or a fraud?
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How you report immigration fraud will depend on the type of fraud and if you are in or outside Canada.
Find out how to report immigration fraud, abuse or scams.
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1,213 |
My documents are too large to upload. How do I reduce the file size?
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First, make sure you know the file size limit for the online application you use. Depending on what you’re applying for, the limit can be as low as 2 MB.
Here are some tips for reducing the overall size of your file.
PDF format
Save as a PDF again, but select the “lowest file size” option available in the software you’re using to create the PDF. For instance, in Microsoft Word, there is an “Optimize for” panel to the left of the “Save” button. Select “Minimum size” to get a reduced file size with clear text and images.
Reduce the image size if you have access to photo-editing software.
Saving your images at a lower resolution, such as 96 DPI (dots per inch) or 150 DPI, can greatly reduce image file size.
File size and image options are usually found under the advanced settings menu of the software.
Remove all unnecessary images in your file.
JPG format
Scan your document at a lower resolution, such as 96 DPI.
If you don’t have a scanner, take a photo with your cellphone, and choose a smaller image size.
Use the “Crop” feature to remove all empty space around the image.
Reduce the image size. Options are usually found under the advanced settings menu of the software.
Reduce the JPG image quality if you have access to photo-editing software.
TIFF and PNG format
Scan your document at a lower resolution (96 DPI).
If you don’t have a scanner, take a photo with your cellphone, and choose a smaller image size.
Use the “Crop” feature to remove all empty space around the image.
Reduce the image size. Options are usually found under the advanced settings menu of the software.
Save the file in JPG format instead.
DOC and DOCX format
Remove unnecessary images, formatting and macros in your Word document.
Save the file as a recent Word version.
Reduce the images’ size before you add them to your Word document. If you have access to photo-editing software
Saving your images at a lower resolution, such as 96 DPI or 150 DPI, can greatly reduce image file size.
File size and image options can usually be found under advanced settings menu of the software.
If your file is still too large, save the file as a PDF
When you save as a PDF, use the “Optimize for” panel to the left of the “Save” button. Select “Minimum size” to get a reduced file size with clear text and images.
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1,214 |
What happens if I owe IRCC money? Will you call to ask for unpaid fees?
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Yes, if you owe IRCC money, a collection agent from IRCC might contact you by email, mail or phone. IRCC agents will always identify themselves.
You won’t be deported because you owe money. Collection agents will work with you to make a payment agreement.
If you have an immigration loan under the Immigration Loan Program (ILP), please call us toll-free at 1-800-667-7301 (available Monday to Friday, 8 a.m. to 4 p.m., ET) or email us.
If you owe money to IRCC as a result of
an overpayment on Resettlement Assistance Program (RAP)
an unpaid administrative monetary penalty (AMP) for businesses
a grants and contributions (G&Cs) overpayment
an employee debt
a chargeback on visa and permit applications
a chargeback on passport fees or
any other debt due (i.e., court costs)
Please call us toll free at 1-888-448-4426 (available Monday to Friday, 8 a.m. to 4 p.m., ET) or email us.
Help protect yourself and others by reporting immigration fraud. Find out how to report suspicious calls, text messages or emails about your visa application or immigration status.
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1,215 |
How do I pay online if I don’t have a credit card or a bank account?
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If you don’t have a credit card or a bank account, you can pay with a prepaid or secured credit card instead. We accept cards from:
Visa®
MasterCard®
American Express®
JCB®
UnionPay® (online applications only)
You can often find prepaid credit cards at grocery and convenience stores.
If you use a prepaid credit card, keep it for at least 18 months after you pay to make refunds easier.
Get a higher limit directly from a bank
If you need a higher limit than what you can get at the store, many banks offer prepaid and secured credit cards with limits between $1000 and $5000 per day.
Each bank has slightly different rules for prepaid and secured cards. In many cases, you will not need to have an account with the bank.
Check with a local bank branch for more information.
Don’t pay with anything else
We don't accept Western Union, MoneyGram or other similar forms of payment. We would never ask you to pay using one of these methods. If someone contacts you and asks you to pay this way, report it to the Canadian Anti-Fraud Centre.
Find out how to pay your fees.
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1,216 |
If I have not paid my fees, will you have me arrested or deported?
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We would not use law enforcement agencies to arrest you for not paying fees. If someone threatens you with this, it is not a legitimate call.
If you think a call is suspicious, you should:
ask for the name and number of the agent, and
call the Call Centre to confirm the agent’s identity.
If you received a suspicious call, hang up immediately and:
call your local police if you lost money.
report the incident to the Canadian Anti-Fraud Centre.
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1,217 |
Will you ask me for personal information over the phone?
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No. We take many steps to protect the privacy of your information. If your file is closed or you are a permanent resident, we would not contact you by telephone.
To avoid getting scammed, remember that IRCC does not:
collect money or payments by phone or prepaid credit cards or through a private money transfer service provider (e.g. Pay Pal or MoneyGram). See how to pay your fees to know how IRCC collects payments.
ask you to confirm basic personal information you already provided on a form.
If you think the caller is a scammer:
ask for the name and number of the agent, and
call the Call Centre to confirm the agent’s identity.
If you received a suspicious call, hang up immediately and:
call your local police if you lost money.
report the incident to the Canadian Anti-Fraud Centre.
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1,218 |
I received threats from someone who says they are from the immigration department. Is it a scam?
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If someone posing as an immigration official threatens to arrest, deport, assault or kidnap you, it is a scam. Our staff would never behave in this way.
It is a scam if you are told you will be arrested, go to jail, lose your visa or status, be deported, or have your account suspended if you don’t pay money or give your personal information.
Immigration, Refugees and Citizenship Canada will not contact you in person, online or over the telephone to collect fees or fines to avoid deportation or other consequences.
Be aware: Scammers often give a fake name and agent number to appear legitimate. If you think the caller is a scammer:
ask for the name and number of the agent, and
call the Call Centre to confirm the agent’s identity.
If you received suspicious threats:
call your local police if you lost money.
Report the incident to the Canadian Anti-Fraud Centre.
Find out more about how to report fraud.
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1,220 |
If you return my application, will I get a refund?
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Yes, you’ll get a refund if we return your application. We’ll return your application if
it was incomplete
it was received before the program re-opened
the program was full
We’ll only refund the biometrics fee if
you didn’t give your biometrics, or
you gave your biometrics by mistake (for example, you provided biometrics even though you were exempt)
Refunds can take up to eight weeks to complete. If you’ve been waiting longer, submit a refund request.
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1,221 |
Why are there differences between the status I see in the Check application status tool (CAS) and in my account?
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Your online statuses may be different depending on which tool you use because:
your online account:
provides status for each step needed to process your application and
is updated in real-time.
the Check application status tool:
provides a general status and
is updated daily.
Your online account provides the most up-to-date status for your application.
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1,222 |
Which applications can I link to an IRCC secure account?
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By linking an application to your secure IRCC online account, you can get more detailed status updates.
Once your application is linked, we’ll send all of your messages about your application to your IRCC secure account.
If you don’t already have an account, you’ll need to first create a secure IRCC account, then link your application.
The following applications can be linked to a secure IRCC online account:
Interim Federal Health Program
Permanent residence
Agri-Food Pilot
Atlantic Immigration Pilot Program
High-Skilled Program
Intermediate-Skilled Program
International Graduate Program
Atlantic Immigration Program
Canadian Experience Class
Caregivers
Home Child Care Provider Pilot
Home Support Worker Pilot
In-Canada live-in caregivers
Caring for children
Caring for people with high medical needs
Express Entry profile
Family sponsorship (excluding applications to become a sponsor)
Federal skilled trades
Federal skilled worker
In-Canada protected persons and convention refugees (excluding dependants’ applications)
Provincial Nominee Program
Quebec entrepreneurs
Quebec investors
Quebec-selected skilled worker
Rural and Northern Immigration Pilot
Self-employed persons (including Quebec)
Start-up visa
Temporary Resident to Permanent Resident Pathway (TR to PR Pathway)
Permanent resident card
Temporary residence
International Experience Canada (IEC)
Study permit and extension
Visitor visa
Visitor record
Work permit and extension
More programs will be added at a later date.
If your application isn’t available to be linked to an IRCC secure account, use the Check application status tool or check application processing times.
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1,225 |
Why was I locked out of my IRCC secure account when I tried to link an application?
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There could be a few reasons why you couldn’t link your application.
No applications were found that match the information you provided.
The information you enter to link an application must match exactly the information you put on the application when you submitted it.
If you contacted us after you applied and updated any information, including passport information, provide the most recent information.
For more troubleshooting tips, read When trying to link my application to my IRCC secure account, it says there are no matches. What’s going on?
You tried to link and application more than 5 times.
You can try to link an application up to 5 times. If it doesn’t work after 5 tries, you’ll be locked out for 24 hours.
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1,226 |
When trying to link my application to my IRCC secure account, it says there are no matches. What’s going on?
|
There could be a few reasons why you can’t link your application.
Your application is not in our system yet.
If you applied by mail or in person, it may take some time before we enter your information in our system. Once we enter, you’ll be able to link your application.
You selected the wrong application category.
For some programs, there are different categories you can be invited to apply under. If you were invited to apply under a specific category, make sure you select the right one.
For the Canadian experience class, select “Canadian Experience Class” as the sub-category, not “Express Entry”. Similarly, for the Federal Skilled Worker Program and Federal Skilled Trades Program, choose the matching sub-category.
For any work permit through International Experience Canada (including open work permits), select the subcategory “International Experience Canada.”
The information provided does not match what is in our system
The system will only link an application if the information you enter matches the application exactly. Make sure you don’t have any extra spaces before or after what you type into each field.
If you contacted us after you applied and updated any information, including passport information, provide the most recent information.
These are the most common issues experienced when trying to link an application.
Enter your name as it appears on your passport if you applied on paper. This is what we enter into our system.
If you’re applying for family sponsorship, in the last question, “Number of family members, including the primary applicant, that are part of this application”, also include the sponsor and the co-signer (if applicable). The number entered will be at least 2.
If you selected the option Place of Birth under Applicant’s personal information, enter the “City/town of birth” as it appears on your passport (if applicable) or the IMM 0008 form, if no passport information was provided.
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1,227 |
What happens after I link an application to an IRCC secure account?
|
After you link the application, it appears under the “View my submitted applications or profiles” section on the main account page. Click “Check status and messages” to see the application status and messages about the application.
If you see “Linking in progress,” check back again later.
Once your application is linked, you’ll receive messages about your application through your IRCC secure account. You will no longer receive letters about your application by mail.
See also Why are there differences between the status I see in the Check application status tool (CAS) and in my account?
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1,228 |
I live in St. Pierre and Miquelon and am a citizen of France. I want to travel to Canada by air. Do I need an eTA?
|
You do not need an eTA to:
enter Canada directly from St. Pierre and Miquelon by air, or
to return to St. Pierre and Miquelon if you only visited Canada.
See also I live in St. Pierre and Miquelon and am a citizen of France returning to St. Pierre and Miquelon by air from a country other than Canada. Do I need an eTA?
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1,229 |
I live in St. Pierre and Miquelon and am a citizen of a country other than France. I want to travel to Canada by air. Do I need an eTA?
|
If you are a citizen of a country other than France, you may need an eTA or a visa. It depends on your nationality. Find out if you need an eTA or a visa to come to Canada.
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1,230 |
I live in St. Pierre and Miquelon and am a citizen of France returning to St. Pierre and Miquelon by air from a country other than Canada. Do I need an eTA?
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If you are a citizen of France who plans to return to St. Pierre and Miquelon by air from a country other than Canada but transit through a Canadian airport, you need an eTA. Apply now.
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1,231 |
When I visit Canada, I want to travel to St. Pierre and Miquelon by air. What document(s) do I need to return to Canada?
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You can come back to Canada with the documents you initially came in with, as long as they are still valid. Make sure your travel document, and eTA or visa has not expired.
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1,232 |
I applied for an eTA on a different website. How do I verify if I have a real eTA?
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To confirm that you have a valid eTA, use the eTA Check Status tool. You need to provide the following information:
eTA application number, and
details from the passport you used to apply
passport number
passport country of issuance
issue date, and
expiry date
After submitting these details, you will see information about your eTA on the status screen. The Government of Canada website is the official place to apply for an eTA. Even authorized third parties that apply on behalf of someone have to use this website to apply for an eTA.
If it has been more than 72 hours since you applied and if you do not see any information or get an error message when you use the Check Status tool, complete this enquiry form. Note: It can take us several days to answer your enquiry.
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1,233 |
I have been charged more than CAN$7 my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?
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You may have used a legitimate third party service that charges more to get an eTA. These companies do not operate on behalf of the Government of Canada, but have websites that charge extra fees to give information and submit an eTA application to the Government of Canada website.
The Government of Canada does not issue refunds for extra fees charged by third party websites.
Find out if your eTA is valid
As a first step, use the eTA Check Status tool. Enter the following information:
eTA application number, and
details from the passport you used to apply
passport number
passport country of issuance
issue date
expiry date
After submitting these details, you will see information about your eTA on the status screen. This information will confirm whether you are authorized to travel to Canada.
If it has been more than 72 hours since you applied and if you do not see any information or get an error message when you use the Check Status tool, complete this enquiry form. Note: It can take us several days to answer your enquiry.
If, once the Government of Canada reviews your enquiry, it is confirmed that you do not have an eTA and there is no application in your name, follow these steps:
If you are outside of Canada:
contact your local police.
If you are in Canada:
follow the instructions at Canada’s Anti-Fraud Centre or call 1-888-495-8501 toll-free.
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1,234 |
I see other websites advertising that I can apply for an eTA with them. Is there more than one website to apply for an eTA?
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No. The Government of Canada website is the official place to apply for an eTA. Even authorized third parties that apply on behalf of someone else have to use this website to apply for an eTA. To find out if you need an eTA, answer the questions at the start of this website’s application form.
Travellers who apply for an eTA are advised to be cautious in all dealings with companies that claim to offer help in getting an eTA. Although many of these companies have created websites that charge a fee to provide information and submit eTA applications through Immigration, Refugees and Citizenship Canada (IRCC), these companies are NOT operating on behalf of the Government of Canada.
Read more on how to protect yourself.
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1,236 |
I have not been able to submit an eTA application because of technical issues (with the payment or the application form). Can I still fly to Canada?
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No. eTA is a mandatory entry requirement. If you have not been able to get an eTA, you should not plan or undertake any travel to Canada.
If you try to apply again but still have technical issues, complete this enquiry form.
Provide as many details as possible about the problem you encountered. Note: It can take us several days to answer your enquiry.
If you decide to travel to Canada without an eTA, you will experience delays or be prevented from boarding your flight to Canada.
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1,237 |
I submitted an eTA application, but have not received any emails from IRCC. Can I still travel to Canada?
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No. eTA is a mandatory entry requirement. You should not travel to Canada until a decision is made on your eTA application.
In most cases, applicants receive a confirmation email from Immigration, Refugees and Citizenship Canada (IRCC) within minutes of applying for an eTA. However, some applications can take several days to process.
If you are leaving for Canada soon, you may want to reschedule your flight.
Check the junk/spam mail folder of the email address you provided on your eTA application form. Some spam filters may block automated emails from IRCC.
If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form:
Under “Type of application” select “Electronic Travel Authorization”, then “Case Specific Enquiries”.
Provide as many details as possible about the problem you encountered. Note: It can take us several days to answer your inquiry.
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1,238 |
I got an email confirmation from IRCC that my eTA application was received, but nothing since then. Can I still travel to Canada?
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No. eTA is a mandatory entry requirement. You should not travel to Canada until a decision is made on your application.
Some applications can take several days to process.
If you are leaving for Canada soon, you may want to reschedule your flight.
Check the junk/spam mail folder of the email address you provided on your eTA application form. Some spam filters may block automated emails from IRCC.
If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form:
Under “Type of application” select “Electronic Travel Authorization”, then “Case Specific Enquiries”.
Provide as many details as possible about the problem you encountered. Note: It can take us several days to answer your inquiry.
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1,239 |
I cannot submit the additional documents required for my eTA application by the requested deadline. Can I still travel to Canada?
|
No. Electronic travel authorization is a mandatory entry requirement. You should not travel to Canada until a decision is made on your application. If you’re leaving for Canada soon, you may want to consider rescheduling your flight.
If you’re not sure how to submit the documents requested for your eTA application, follow these step-by-step instructions.
If you’re waiting for someone (police department, doctor) to send you documents and can’t submit them by the deadline, you can submit an extension request through the IRCC secure account.
To find out how to submit an extension request, check step 4 of the step-by-step instructions and watch video 4: Find out what documents you need to submit.
If you’re having technical problems uploading the documents and can’t submit them by the deadline, use this web form to request an extension.
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1,240 |
My application for an eTA was refused. Can I still travel to Canada?
|
If your application was refused, you should not travel to Canada. If you try to travel to Canada with a refused eTA, you will be prevented from boarding your flight.
We encourage you to reapply for an eTA only once you have addressed the reason(s) leading to the refusal of your application.
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How do I pay online?
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If you are applying online, how you pay will depend on the type of application you submit.
If you apply on paper you must use our online payment service.
Pay directly within the online application
If you are apply for any of the following you will be asked to pay directly within the application before you submit it.
A temporary resident visa
A study permit
A work permit
An eTA
Through the Employer Portal
For Express Entry
Proof of citizenship (a citizenship certificate)
A search of citizenship records
Attach a receipt to your online application
For all other online applications you will need to use our online payment service and then attach the fee receipt to your application.
Select your fee category.
In the fee table, tell us how many of each fee you want to pay. You do this by putting a number in the “Quantity” column.
When you reach the “Summary of Fees” page
select “Login and Pay”
you need to log in or register for a new payment account
After you log in, enter your payment details.
Once you complete your payment we’ll email you a copy of your receipt.
Upload a copy of your receipt following the instructions in the online application.
Pay online for a paper application
You will need to use our online payment service and include the receipt with your application package.
Select your fee category.
In the fee table, tell us how many of each fee you want to pay. You do this by putting a number in the “Quantity” column.
When you reach the “Summary of Fees” page
select “Login and Pay”
you need to login or register for a new payment account
After you log in, enter your payment details.
Print a copy of your receipt. You’ll also be emailed a copy.
Write your application number or your unique client identifier (UCI) on the back of your receipt. If you don’t know your application number or UCI, write your full name and address instead.
Include a copy of the receipt with your application.
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1,242 |
How can I get a copy of my receipt after paying my fees?
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There are different ways to get a copy of your receipt depending on how you paid and applied.
Your application and payment method
How to get a copy of your receipt
You paid online
for an eTA
through the Employer Portal
Your receipt is only available on the receipt screen immediately following your payment.
You cannot get another copy of your receipt after you leave the receipt screen.
You applied online and paid directly within the application
Temporary resident visa
Study permit
Work permit
Express Entry
Proof of citizenship (citizenship certificate)
Search of citizenship records
We’ll email you a copy of your receipt when you apply. To get copies of your past receipts you’ll need your receipt number.
If you don’t already have your receipt number
Sign in to your account.
Check your status and messages
Your receipt number will be in your submission confirmation message.
Create a new account or log in with our payment service.
This is not the same account you used to apply.
Enter your receipt number in the search box under “My receipts”.
You applied online and attached a receipt to your online application
We’ll email you a copy of your receipt. To get copies of your past receipts
sign in to your payment service account
select “View all receipts” from the menu bar
You applied on paper and paid online
We’ll email you a copy of your receipt. To get copies of your past receipts
sign in to your payment service account
select “View all receipts” from the menu bar
You applied on paper and paid at a bank in Canada
Contact the bank you paid with to see if they have a copy of your receipt.
You paid any other way, such as
at a bank outside Canada
with a bank draft
with money order
with pre-authorized credit card form
Use the web form to ask for copy of your receipt.
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I can’t access my online payment account to get a copy of my receipt. What can I do?
|
If you paid online for a paper application and can’t see the receipt on your account or can’t access your account, contact us using our web form.
See also: How can I get a copy of my receipt after paying my fees?
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1,244 |
Why is my online payment being refused?
|
You may be
entering the wrong information
using a card that we don’t accept
using a card that doesn’t have 3DS 2.0 confirmation activated
entering your billing address before selecting your country
Check your payment details
The information you enter must match what your financial institution has on file for your account. Check your account statement to make sure you’re entering your payment details the same way.
Sometimes, when your payment details don’t match, your financial institution will hold the amount of the transaction for a few days. Delays might be different depending on your financial institution. Contact your financial institution for more information on holds.
Make sure we accept your card
We accept:
Visa®, MasterCard®, American Express® or JCB® credit cards (including prepaid cards)
Visa® Debit and Debit MasterCard® (for online applications only), and
UnionPay® (for online applications only; debit cards not accepted)
Debit card users must be enrolled in online banking to pay their fees online.
Check that your card has 3DS 2.0 confirmation activated
Online payments for Immigration, Refugees and Citizenship Canada services require 3DS 2.0 (3-D Secure protocol) confirmation. This adds an extra layer of security for online credit and debit card transactions.
The confirmation process might be different depending on your financial institution. In most cases, you’ll have to enter a code received by phone to complete the transaction.
Contact your financial institution and confirm if
your credit or debit card is set up properly to accept 3DS 2.0 verification
the phone number associated with your card is accurate
When entering your billing address, select the country first
If you live outside Canada and the United States, the State/Province field will show Not Applicable and ZIP/Postal Code will not be required.
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1,245 |
I tried to pay online but it was incomplete. Why is it showing on my bank statement?
|
Normally, banks will remove an incomplete or refused payment from your account within a few days. Contact your bank to find out exactly how long it will take.
If your payment was incomplete but was still charged to your account, you can request a refund.
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1,246 |
Can I pay my fees at a bank in Canada?
|
In most cases, no. The payment receipt form (IMM 5401) used to pay at a bank in Canada is no longer available. If you already have one that was stamped by your bank before March 31, 2016, you can still use it to pay at any time.
Otherwise, you must pay your fees online.
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1,248 |
Is my payment receipt form (IMM 5401) still valid?
|
If the date stamped on your form is:
On or before March 31, 2016: You can submit it with your application as proof of payment at any time.
April 1, 2016 or later: Your payment receipt form will not be accepted. Find out how to pay your fees online.
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1,249 |
My IEC work permit application was approved, but I don’t want to work yet. Can I enter Canada as a visitor for now?
|
Yes, as long as you satisfy the border services officer that you are entering as a visitor and will not be working.
When you are ready to work in Canada, you will need to go to a Port of Entry (exit and re-enter Canada). When you re-enter, you must present your Port of Entry (POE) Letter to get your work permit. Make sure your POE Letter is not expired.
If you received an eTA with your work permit, you do not need to apply for a second eTA.
See also Can I come to Canada before I receive my POE Letter?
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1,250 |
I stayed in Canada longer than I was supposed to. How do I restore my status as a visitor?
|
In some cases, if it’s been less than 90 days since your visitor status expired, you can apply to restore it.
Use your document checklist to get the forms and documents you need. When you complete the Application to Change Conditions or Extend Your Stay in Canada as a Visitor (IMM 5708), make sure you:
Select Restore my status as a visitor (under section 3 at the top of the form).
Give details of your situation and the reason you stayed in Canada longer than allowed (under section 2 of the background information).
You must also pay the restoration fee.
There is no guarantee that your application will be approved.
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1,252 |
I am a permanent resident of Canada. Can I apply for an eTA?
|
No. By law, Canadian permanent residents, cannot apply for an eTA.
Canadian permanent residents are required to present a valid Canadian permanent resident card or a permanent resident travel document when travelling to Canada. Canadian permanent residents should also carry a valid passport with them when travelling internationally, including when returning to Canada.
If you need to replace or renew your permanent resident card, make sure to plan ahead and check the processing times.
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1,253 |
How do I change the sex or gender identifier on my application or document?
|
This depends on why you want to make the change:
We made a mistake recording your gender.
Visitor visa, work or study permit, Record of Landing, confirmation of Permanent Residence
Complete a Request to Amend Record of Landing, Confirmation of Permanent Residence or Valid Temporary Resident Documents to correct the mistake.
Permanent Resident Card
Ask to have your permanent resident (PR) card reissued.
Canadian citizenship certificate
Ask to have it replaced if it has been 90 days or less since you got your certificate. Find out how to request a replacement.
Canadian passports
Contact the Passport Program.
You identify as a different gender than the one on your document.
As of June 4, 2019, you have three gender identifier options:
‘F’ for Female
‘M’ for Male
‘X’ for Another Gender
Follow the instructions below for the document(s) you would like to update.
Work permit, study permit or visa
You can change the gender identifier on your permit or visa by applying for a new work permit, study permit or visitor visa and submitting the Request for a Change of Sex or Gender Identifier [IRM 0002] (PDF, 1.47 MB) form with your application.
Documents supporting a change of gender are not required.
Find out how to submit your application for a new:
visitor visa
study permit
work permit
eTA
You can’t change the gender identifier on your eTA, as it is linked to your foreign passport or travel document. First, update the sex on your document, and then apply for a new eTA.
Refugee claimants
Submit the Request for a Change of Sex or Gender Identifier [IRM 0002] (PDF, 1.47 MB) form with your application. Documents supporting a change of gender are not required.
Permanent Resident Card
You can apply for a new PR card and submit the Request for a Change of Sex or Gender Identifier [IRM 0002] (PDF, 1.47 MB) form. Documents supporting a change of gender are not required.
Application for citizenship
Submit the Request for a Change of Sex or Gender Identifier [IRM 0002] (PDF, 1.47 MB) form with your application if:
you would like to use a different gender on your application for citizenship than the one on your immigration document, or
you are applying for your first citizenship certificate and your gender is different from what is on your birth certificate, or
you need to change the gender on your citizenship certificate.
See your instruction guide for more information. Documents supporting a change of gender are not required.
Canadian passports or travel documents
You can apply for a new passport at a Passport Office location or by mail.
You can apply for a new travel document at the Passport Office in Gatineau, Quebec or by mail.
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1,254 |
Do I need to notify IRCC of a change of sex or gender identifier?
|
For Canadian citizens
No, you don’t need to notify us. But it’s a good idea to make sure your documents contain the same information.
For permanent residents
No, you don’t need to notify us. But if you don’t, it could create delays at the border when you travel to Canada.
If you’re travelling by air, make sure that the gender identifier on your permanent resident card matches the sex on your passport. This will help avoid potential problems at the airport.
For temporary residents
Yes, if any information on your foreign passport changes, you must apply for a new permit, visa or eTA. The sex on your visitor visa, eTA work or study permit must be the same as the sex on your foreign passport.
See How do I change sex or gender identifier on my application or document? for more information.
For protected persons
No, you do not need to notify us. But you may want to when you apply for permanent residence.
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1,256 |
Do I have to be a Canadian citizen to change the sex or gender identifier on my document?
|
No, you don’t have to wait until you become a Canadian citizen. Find out how to change the sex or gender identifier on your documents.
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1,257 |
Will changing the gender identifier on my documents affect the decision on my application?
|
No, it will have no effect. For citizenship applications read about how the decision is made.
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1,258 |
Can I apply to change both my name and gender identifier at the same time on my documents?
|
Yes. Your application guide has instructions on how to change your name and gender identifier. You can change them both at the same time.
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1,259 |
What does current or previous undertaking mean on my sponsorship application?
|
Current undertaking
This refers to the sponsorship application you (the sponsor) and your co-signer (if this applies) are currently preparing.
The undertaking includes all the people listed on the application, even if they’re not all coming to Canada.
If we approve the application, the undertaking will come into effect once the people you’re sponsoring become permanent residents.
Previous undertakings
This refers to
undertakings still in effect and
undertakings not yet in effect.
If we return or refuse an application, there is no undertaking.
Previous undertakings still in effect
This refers to any sponsorship applications we approved where
you (or your co-signer, if you have one) are listed as either a sponsor or co-signer, and
the people you sponsored became permanent residents
The undertaking stays in effect until it expires, even if the people you sponsored
leave Canada or
become Canadian citizens
Undertaking not yet in effect
This refers to the people on sponsorship applications that we
are processing, where you (or your co-signer, if you have one) are listed as either a sponsor or co-signer, or
approved, but the sponsored people have not yet become permanent residents
Their undertaking comes into effect if
we approve the application and
the people you’re sponsoring become permanent residents
This applies if:
you’re submitting 2 sponsorship applications at the same time, or
you and your co-signer each submit a sponsorship application
Length of undertaking
The length of undertaking depends on
who you sponsored or co-signed an application for, and
when you sponsored them
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1,260 |
Can I be invited to apply if I've lost my username or password?
|
Yes. If you’re invited to apply, you’ll get an email at the address you provided. The email will say that you have a new message in your account.
To accept or decline your invitation, you need to sign in to your account.
If you’ve forgotten your password or username, follow these instructions.
If you need to create a new account, you’ll need to link your application to your new account. You may need your profile or application number to do this. You can find this number at the end of the subject line of an email we’ve sent you (example: W300027607).
After you change your password or link your application, follow these steps:
Go back to the main page in your account.
Scroll down to the table under the heading “Continue an application you haven’t submitted.”
Find the application called
“Work permit” for International Experience Canada, or
“Permanent residence” for Express Entry.
To accept your invitation to apply, click “Start application.”
If there’s no application, you can check the status and messages for your profile under the heading “View the applications you submitted.”
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1,262 |
What do I do if a form in my International Experience Canada application is marked “In progress”?
|
Follow these steps:
Go into the form that is still “In progress”.
Scroll down the page and click the “Validate” button. You will see an error message next to any fields where you are missing information or have made a mistake.
Fill in the missing information or correct your mistakes.
Scroll down the page and click the “Validate” button again.
If everything is complete and correct, click “Save and exit”.
If you get an error in the “Personal details” form of your work permit application, open the ID documents section and follow these steps.
Check the passport table to see if the “Primary passport” column is blank.
If it is blank and this is the passport you plan to use when you come to Canada, click the “Make this my primary passport” button.
Click “Save and add”. Your passport will now be marked as your primary passport.
Scroll down the page and click the “Validate” button again.
If everything is complete, click “Save and exit”. All forms should now be marked “Complete”.
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1,263 |
I can log into my account in the Employer Portal, but I can't submit an offer of employment. What is the problem?
|
It could be one of several issues.
You didn’t enrol in the Employer Portal.
Make sure you enrolled in the Employer Portal and not in one of Immigration, Refugees and Citizenship Canada’s other portals. If your enrolment request lists “Designated Learning institution”, “Authorized Paid Representative” or anything other than “Employer Portal”, you did not choose the right portal.
When you enrol, make sure you only click Yes when you are asked about enrolling in the Employer Portal.
An error happened when you enrolled.
If you received an email that says your account is active, but your enrolment status is still “in progress”, you need to email the Employer Portal. Write “PIN reset” in the subject line and include your first and last name in the body of the email.
Another user has started the first offer of employment.
If there are multiple people using your organization’s Employer Portal account, only one of you will be able to submit the account’s first offer of employment. Once the “Submit an offer of employment” button is selected for the first time under the account, it will no longer be available to anyone else.
If another user has started the first offer, they must complete and submit it or delete it. Once they submit or delete the offer, everyone else will be able to select the “Submit an offer of employment” button.
The account you are logging into is not active.
If you tried to enrol in the portal and were refused, or you tried to revoke your GCKey, you won’t be able to select the “Submit an offer of employment” button. Follow the steps to make your account active:
Email the Employer Portal to receive a Personal Identification Number (PIN).
Write “PIN Reset” in the subject line and include your first and last name. You will receive a PIN and instructions to create a new GCKey.
Enrol in the Employer Portal again, using your new GCKey and PIN.
Select Yes when you are asked if you received a PIN. This will be the first question.
Enter your information and create your new security questions.
You should now be able to submit an offer of employment. The PIN you received will link your new GCKey to your active account.
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1,264 |
Will I get a receipt for an offer of employment I submit through the Employer Portal?
|
Issues with fee payment receipts in the Employer Portal
The fee payment receipt isn’t showing up in your account messages. This problem is temporary and will be resolved as soon as possible. For now, you should print the payment confirmation on the Moneris page.
Yes. You can get your receipt in 2 ways:
You can print the transaction receipt after you pay the employer compliance fee. This receipt will show up on your screen after you submit your payment.
You can retrieve your receipt at any time in your Employer Portal account. Look in the “Account messages” section of the Welcome page.
The “Order ID number” on the transaction receipt is the receipt number.
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1,265 |
I can't create an account in the Employer Portal because the information I entered already exists. What do I do?
|
If the business number or legal name you enter when you enrol is already being used in the Employer Portal, you won’t be able to create an account.
If you lost your GCKey or password and tried to create a new account to start over, you won’t be able to use the portal. Find out how to access your account.
If you don’t know why your request to enrol was refused, email the Employer Portal.
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1,266 |
I want to submit an offer of employment. Where can I find the IMM 5802 form?
|
In most cases, offers of employment must be submitted online through the Employer Portal, and the IMM 5802 form is no longer accepted.
Find out how to enrol in the portal and submit an offer of employment.
When you need to complete the IMM 5802 form
In some special cases, you may need to request the IMM 5802 form from us to complete your offer of employment.
For example
if you’re a foreign entrepreneur coming to Canada to incorporate a new business and you don’t have a Canada Revenue Agency business number yet
if you’re having problems logging into your Employer Portal account and we can’t fix the issue in time
How to request an IMM 5802 form from us
If you can’t submit an offer using the Employer Portal, email the Employer Portal to request an IMM 5802 form. In your email, include the
passport information exactly as shown on the passport (full name, date of birth, place of birth, country of citizenship)
If you’re a foreign entrepreneur, this should be the information on your passport.
If you’re a Canadian employer, this should be the information on the passport of the foreign worker you’re hiring.
business name, if known
business contact address, if known
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1,267 |
I already paid the employer compliance fee, but I can't submit my offer of employment without paying it again. What do I do?
|
All offer of employment fees must be paid through the Employer Portal. If you paid this fee outside the portal, you can get a refund. You will then have to pay the fee again in the portal.
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1,268 |
What is my Personal Identification Number (PIN) for the Employer Portal and where do I find it?
|
A PIN is a number that some users need to enrol in the Employer Portal. This number links accounts under the same organization together. You need a PIN if:
you are a secondary or branch user, or
you lost your GCKey or password and need to access your account.
You will need a secondary or branch account if your organization has already enrolled in the Employer Portal, but you are:
a branch of the organization, or
another employee who submits offers of employment for the organization or branch.
If you need to create a secondary or branch account, you must contact your organization’s or branch’s primary user. The primary user will give you your PIN. When you enrol in the portal, choose Yes when you are asked if you received a PIN.
You don’t need a PIN if you are the first person to enrol your organization in the Employer Portal. When you enrol in the portal, choose No when you are asked if you received a PIN.
If you lost your GCKey or password, you will need a PIN to access your account. Find out how to get a PIN if you lost your secure credentials.
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1,269 |
I've completed all the offer of employment forms in the Employer Portal, but I still can’t submit it. What should I do?
|
If you used special characters, like ampersands or slashes, in the forms, you won’t be able to submit the offer. You can only use hyphens, brackets and apostrophes in the portal. If you use anything else in your answers, the field will not validate correctly and you won’t be able to submit the offer.
Also, if you copy and paste information from a Word document, the formatting may not transfer properly. Make sure you type the information directly into the field.
If you still can’t submit the offer of employment, email the Employer Portal.
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1,270 |
Can I change or fix a mistake in my business information in the Employer Portal?
|
Yes, you can change the following:
business legal name
business operating name
Canada Revenue Agency business number
primary user
If you haven’t submitted any offers using the Employer Portal
You need to create a new GCKey and enrol in the Employer Portal again with the correct business information.
If you have already submitted at least one offer using the Employer Portal
Send us an email. Write “Business information change” in the subject line and include these details:
the information currently in the field
the updated information
your organization’s primary user contact name and email address
It can take 8 weeks or more to update your business information if you have submitted an offer.
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1,271 |
I need to submit an offer of employment, but I don't have a Canada Revenue Agency (CRA) number. What do I do?
|
All Canadian organizations with employees must have a CRA business number. If you want to hire temporary workers, you will need to get a CRA number.
If you are a foreign worker who is self-employed or an entrepreneur, and you are starting a business in Canada, you will need to email the Employer Portal. In this case, you are both the employer and the temporary worker. Include this explanation, and the following information, in your email:
your name
your date of birth
your citizenship and country of birth
your gender
This information will be used to link your offer of employment (as the employer) to your work permit application (as the temporary worker).
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1,272 |
What is the Interim Federal Health Program?
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The Interim Federal Health Program (IFHP) covers certain health-care benefits for specific groups of people until they become eligible for provincial or territorial health insurance, such as:
protected people, including resettled refugees,
refugee claimants, and
certain other groups.
The IFHP doesn’t provide services directly to you. Instead, the services are provided by health professionals. A company called Medavie Blue Cross manages IFHP claims. They cover the cost of services from IFHP-registered health-care providers (doctors, dentists, hospitals, pharmacies) if you are eligible.
Find out more about who is eligible for IFHP and the services available to them.
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1,273 |
What coverage do I get through the Interim Federal Health Program?
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The Interim Federal Health Program (IFHP) provides the following coverages:
basic health-care services (such as doctor visits, hospital care, lab tests),
supplemental services (such as limited vision care, urgent dental care),
prescription drug coverage (medications and products), and
in some cases, one Immigration Medical Exam (IME).
The IFHP doesn’t cover services or products that you can claim under other insurance plans, such as:
provincial or territorial health care, or
private insurance plans.
Find out more about the products and services covered by the IFHP and how long you will be covered.
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1,274 |
Which documents prove I’m eligible for the Interim Federal Health Program?
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Any of these documents will prove your eligibility for the Interim Federal Health Program (IFHP):
An Acknowledgement of Claim and Notice to Return for Interview Letter—you get this letter after you make a refugee claim and you’re scheduled for an interview.
A Refugee Protection Claimant Document—you get this document after your interview and we either
refer your refugee claim to the Immigration and Refugee Board of Canada (IRB), or
decide your claim isn’t eligible to be referred to the IRB but you are eligible to apply for a pre-removal risk assessment
An Interim Federal Health Certificate—you get this certificate if you’re a resettled refugee going to live in Canada or a member of another eligible beneficiary group.
An officer from Immigration, Refugees and Citizenship Canada or the Canada Border Services Agency will give you your IFHP eligibility document.
Find out how to get health services through IFHP
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1,275 |
When does my Interim Federal Health Program coverage start and when does it end?
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Start date:
Your Interim Federal Health Program (IFHP) coverage starts on the date your eligibility document is issued.
End date:
If you made a refugee claim from within Canada
You are eligible for coverage until:
you withdraw your refugee claim, or
the Immigration and Refugee Board of Canada (IRB) finds you abandoned your refugee claim, or
your refugee claim isn’t eligible and you can’t apply for a pre-removal risk assessment (PRRA), or
you leave Canada.
Your IFHP coverage will automatically expire 90 days from the decision date if:
the IRB finds you to be a Convention refugee, or
you get a positive decision on your PRRA application.
During this time, you must contact the province or territory you live in to find out when you can apply for health coverage. In some provinces, you can apply as soon as you get a positive decision. In these cases, you should apply right away.
If you are a refugee resettled from outside Canada
In Canada, the government of your province or territory covers health services. When you first arrive, it may take some time for you to be covered for these services. Until then, your health care will be covered by the Interim Federal Health Program (IFHP).
Basic Coverage
The IFHP gives you basic coverage (for example, doctor visits and hospital care) until you become eligible for provincial or territorial health coverage, which typically occurs within 3 months. During this time, you must apply for health insurance from the province or territory where you live.
Supplemental and Prescription Drug Coverage
In most cases, your supplemental and prescription drug coverage will be valid for 12 months from the date you arrive in Canada. If you are still eligible after this, you must apply to extend your IFHP coverage or contact the Immigration, Refugees, Citizenship Canada office in your area.
Find out more about who is eligible for the IFHP and the services available to them.
Note: Your coverage can be cancelled without notice if your immigration status changes.
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1,276 |
How do I get health-care services or treatment through the Interim Federal Health Program?
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Follow these steps:
Find a health-care provider who is registered with Medavie Blue Cross.
Medavie Blue Cross is the company that manages Interim Federal Health Program (IFHP) claims.
If your health-care provider isn’t registered with Medavie Blue Cross, they can easily register.
Show your IFHP eligibility document to your health-care provider before they treat you.
After you are treated, your health-care provider may give you a claim form. You must sign this form to prove you were given the health service or product.
Note:
Before using any services, ask if the provider takes part in the Interim Federal Health Program (IFHP) and agrees to send their bill to Medavie Blue Cross.
You don’t have to accept services from health-care providers who don’t take part in the IFHP. For example, if a pharmacy asks you to pay for medication, you can find another pharmacy that is registered with the IFHP.
If you go to a pharmacy that is not located in your province of residence (e.g. if you live in Ontario and request a prescription medication in Quebec), your claim may be rejected. Make sure that you tell us if you move to another province.
If you are eligible for coverage for the service or product under the IFHP, you won’t have to pay for it.
If you pay a provider for a service or product that is covered by the IFHP, you won’t get any money back.
If you need a health-care service or product that isn’t covered you will have to pay for it.
Find out more about how to get health services and products.
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1,277 |
I am covered under the Interim Federal Health Program. Why did my health-care provider ask me to sign a form after I was treated?
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After you are treated, your health-care provider may give you a claim form. You must sign this form to prove you received the health service or product.
If you are eligible for coverage for the service or product under the Interim Federal Health Program, you won’t have to pay for it.
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1,278 |
Why did I get a letter from Medavie Blue Cross after I had health services that were covered by the Interim Federal Health Program?
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You may get a letter from Medavie Blue Cross asking you to confirm if you were given health services or products on a given date.
You should:
answer the question,
sign the letter, and
return it to Medavie Blue Cross.
This isn’t a bill. This will help to prevent fraud. Signing this letter won’t affect your health coverage or your immigration status.
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1,279 |
How do I register as a health-care provider with the Interim Federal Health Program?
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You can register to become a health-care provider with the Interim Federal Health Program (IFHP) online or on paper (PDF, 335 KB). For detailed instructions on how to register, call Medavie Blue Cross at 1-888-614-1880.
Note: Pharmacies must register to become IFHP providers by calling Medavie Blue Cross. Once registered, pharmacies must contact their software vendors to update their carrier codes so that IFHP pharmacy claims can be submitted electronically to Medavie Blue Cross.
Each new registered provider will receive a complete kit including:
welcome letter,
claim forms,
direct deposit request form,
benefit grids, and
the IFHP Information Handbook for Health Care Professionals (PDF, 6.89 MB).
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1,280 |
How do I check patient eligibility for the Interim Federal Health Program?
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To check your patient’s eligibility for the Interim Federal Health Program (IFHP) before you provide a service:
Ask for their eligibility document. This could be
an Interim Federal Health Certificate
a Refugee Protection Claimant Document
an Acknowledgement of Claim and Notice to Return for Interview Letter
Confirm their identity with:
an immigration document that has a photo
a government-issued identification that has a photo
Check their eligibility for IFHP using their identification number (the 8 to 10 digit number on their eligibility document) and by either
calling Medavie Blue Cross
logging into the IFHP Secure Provider Web Portal
If you have questions about the types of benefits and services covered, you can also contact Medavie Blue Cross by
email: [email protected]
fax: 506-867-3841
To find out more about checking patient eligibility, see our quick reference guide (PDF, 242 KB). You can also see examples of IFHP eligibility documents in the IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB).
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1,281 |
How long does it take for a patient’s Interim Federal Health Program eligibility to show in the Medavie Blue Cross system?
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It takes two business days for the Medavie Blue Cross system to show if a patient is eligible. Patients are still eligible during this period.
All Interim Federal Health Program (IFHP) clients are eligible for coverage starting on the date their IFHP eligibility document is issued.
If a patient requests services or products during this period, please follow these procedures, also found on the Medavie Provider website (PDF, 229 KB).
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1,282 |
What are the fee rates paid to health-care providers with the Interim Federal Health Program?
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Rates for services/products provided are in line with:
provincial/territorial health insurance rates (where applicable),
usual or customary fees for a given service (where applicable), or
standard Interim Federal Health Program rates.
The IFHP Benefit Grids list the services and products covered. Benefits are subject to limits and maximum dollar amounts, and some benefits require special authorization from Medavie Blue Cross.
For more information, please consult the IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB).
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1,283 |
As a health-care provider, can I ask Interim Federal Health Program clients to pay for a service?
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No. Health-care providers may not charge the Interim Federal Health Program (IFHP) clients for covered services.
For more information on the IFHP, see the Medavie Blue Cross guides:
IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB)
Quick Reference Guide – Verify Patient Coverage (PDF, 242 KB)
Secure Web Portal and Electronic Claims Submissions Service Guide (October 2011) (PDF, 3.1 MB)
Electronic Dental Claims Quick Reference Guide (PDF, 166 KB)
Claims Procedures for Point of Sale (POS) Claims Transmissions (PDF, 229 KB)
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1,284 |
Should I book flights to Canada for refugees I’m sponsoring?
|
We will issue permanent resident visas to refugees who we accept to be resettled to Canada.
The International Organization for Migration (IOM) usually arranges commercial flights to Canada, as they first need to get any exit permits required by the host country.
You should not book flights from countries that require exit permits. The IOM is our recognized partner and is best placed to complete this process.
The IOM also gives an orientation to Canada and will give Canadian border services details about the refugees and their flights. This makes the refugees’ arrival in Canada go more smoothly.
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1,285 |
Why can’t you fly Syrian refugees to Canada faster?
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When we resettled the first 25,000 Syrian refugees, we chartered flights to bring them here quickly.
That effort taught us that refugees need time to get their affairs in order after their interview and health/security screening. This helps them be ready to leave.
We also learned that refugees benefit from orientation information before they leave. We give this standard information to most refugees to prepare them for life in Canada.
The new timeframe lets us do both of these things. We no longer need government-organized charter flights.
We expect Syrian refugees with private sponsorship applications received before March 31, 2016 to arrive about 3-6 months after the interview.
This is a reasonable amount of time to complete all steps set out above. We must also factor in time to get exit permissions and for travel documents to be in order.
This plan addresses refugees’ needs and gives sponsors a predictable pace of arrivals.
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1,286 |
How do I reset my password for the online payment system?
|
To reset your password:
Go to the “Manage account” section of your payment account.
Select “Forgot your password,” enter your email address and then “continue.”
Answer the challenge questions and choose a new password.
If you forgot the answers to your challenge questions, you will have to create a new account. You won’t be able to access your previous receipts online but you can request a copy from us.
If you applied online and can’t remember your password, see: What do I do if I lost my GCKey username or password?
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1,287 |
Can I leave and come back to Canada if I have a work permit?
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Yes. However, a work permit isn’t a travel document. It doesn’t give you the right to travel to Canada. Along with your permit, you need either:
a temporary resident visa or
an Electronic Travel Authorization (eTA)
Having an eTA or a visa, along with your work permit, doesn’t guarantee that we will let you back into Canada. You must show the border services officer that you meet all the requirements before we will let you re-enter.
Read more about travelling while you are a temporary worker.
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1,289 |
I am from a visa-exempt country and want to study in Canada for less than six months. Do I need an eTA?
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You need to apply for an eTA if you are from a visa-exempt country and plan to travel to Canada by air.
You don’t need an eTA if you plan to travel by car, bus, train or boat (including cruise ships).
Note: you don’t need a study permit to study in Canada for less than 6 months.
Find out about study permit requirements.
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1,291 |
If I need the documents I mailed in, how will you return them to me if IRCC isn’t using Canada Post mail services?
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If you want us to return your documents to you before Immigration, Refugees and Citizenship Canada resumes using Canada Post mail service, you can provide us with a prepaid envelope from an alternate courier supplier. You must include your case-related details so we can retrieve your file. The unused pre-paid Canada Post envelope you included with your application will be returned to you.
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1,293 |
I’m in the Express Entry pool. How can I look for a job in Canada?
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Note: As of June 6, 2017, It is now optional to create a Job Match account with Job Bank.
To start your job search, you can
create a Job Match account with Canada’s Job Bank
promote yourself to employers in Canada using private sector job boards
You can use both while you are in the Express Entry pool. Once you come to Canada, you can keep using these services if you still need to find a job.
Job Bank
A Job Match account with Job Bank is an easy, online tool to help match you with employers looking for workers with your skills. To do so:
go to the Job Match sign-in page
click the “Sign up now!” button
read the privacy notice and click “I agree” if you agree
follow the instructions to create an account
You will need your Express Entry profile number and job seeker validation code to create a Job Match account.
Job boards
Private-sector job boards are online services that advertise jobs and give you tools for finding work. Some are free and others cost a small fee. Research to find one that suits you.
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1,294 |
Can I be eligible for more than one program under Express Entry?
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Yes. Depending on the information in your profile, you may be eligible for more than one program through Express Entry.
In that case, you will be invited to apply for one program based on this order:
Canadian Experience Class (CEC),
Federal Skilled Worker Program (FSWP), then
Federal Skilled Trades Program (FSTP).
For example:
If you met the criteria for all three programs, the system would send you an invitation to apply for the CEC.
If you met the criteria for CEC and FSWP, you would also get an invitation to apply under the CEC.
If you met the criteria for FSWP and FSTP, you would get an invitation to apply under FSWP.
You can’t choose which program you are invited to apply for. The system will sort profiles based on the information you enter.
If you decline the invitation, the system will not re-invite you under the next program. You will go back in the pool, and if we invite you again, the same order will apply.
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1,295 |
My sponsor asked me to pay money toward the processing of my refugee application. Should I pay?
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No one should ask you for any money to cover the cost of your sponsorship. You do not have to pay anyone to process your application.
Note: Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
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1,296 |
My sponsor says they will guarantee that the Canadian government will accept my refugee application. Is that true?
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No one can guarantee that we will accept your application. Not your sponsor, nor anyone you hire to help, such as a consultant. Only a Canadian visa officer can make that decision.
There are also other requirements, such as medical and security checks, that you must meet before we can approve your application.
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1,297 |
I am a privately sponsored refugee. My sponsor has asked me to pay money to support myself in Canada. Should I pay?
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No, you do not have to pay.
Being a privately sponsored refugee means that a group of people in Canada has volunteered to help you adjust to life here. Your sponsorship group will help you find a place to live, give you food and clothing and financial support. They have made a commitment to support you for one year after you arrive in Canada or until you can support yourself, whichever comes first.
However, sometimes there are refugees who come to Canada with their own money. If you have the money and are able to support yourself, your sponsor may expect you to contribute to your own settlement costs. This could be from funds you’ve brought to Canada or money you earn during your sponsorship period.
Sponsors will support refugees who need the financial support.
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
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1,298 |
I am coming to Canada as a privately sponsored refugee, and I am bringing some of my own money with me. Does my sponsor get any of this money?
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No, you do not need to make any payment for your sponsorship application. However, after you arrive in Canada, sponsors may expect you to contribute to your own settlement costs from the funds you bring with you.
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
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1,299 |
Does the Government of Canada ask private sponsors to collect money from me or my relatives to fund my sponsorship or settlement in Canada?
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No, the Government of Canada does not charge or collect application fees for refugees to be resettled.
Notices asking you to deposit money that will later be refunded are false. They do not come from the Government of Canada.
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1,300 |
What should I do if I already paid someone money to cover the cost of my refugee sponsorship?
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You should contact the person you gave your money to and ask them to return it right away.
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
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