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1,044 |
I am visiting the U.S. and I want to come to Canada. Do I need an eTA?
|
Most travellers need a visitor visa or an eTA to travel to, or transit through, Canada.
What you need depends on:
the type of travel document you will travel with;
the country that issued your travel document;
your nationality; and
how you will travel to Canada.
Before you apply, find out what you need.
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1,045 |
I have an ESTA and I am visiting the U.S. Can I use my ESTA to enter Canada?
|
You cannot use your ESTA to enter Canada. Canada’s eTA is a separate authorization and is required to enter Canada by air. Find out if you need an eTA.
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1,048 |
I have committed an offence and suspect or know that I am inadmissible to Canada. Should I still apply for an eTA?
|
Yes. Your application provides you the opportunity to explain your situation. If your eTA application is denied, a Temporary Resident Permit (TRP) may be considered to allow you to travel to Canada.
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1,049 |
I must travel to Canada for exceptional circumstances. Can I get my eTA on an urgent basis?
|
When you apply, indicate in detail on the application the urgent and/or compelling reason for your travel. This information will be considered when your application is processed. However, most applicants will receive a confirmation within minutes.
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1,050 |
I am a permanent resident of Canada. Do I need an eTA if I leave and want to return to Canada by air?
|
No, you do not need an eTA if you are a permanent resident of Canada.
However, you must travel with a valid Permanent Resident Card or a Permanent Resident Travel Document. Otherwise, you may face delays or be prevented from boarding your flight to Canada.
If you do not currently have a Permanent Resident Card, find out how to apply.
If you are a Canadian permanent resident outside of Canada and do not have a Permanent Resident Card or your card is expired, find out how to apply for a Permanent Resident Travel Document.
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1,051 |
I am from a visa-exempt country and want to apply for a study or work permit. Do I need to apply for an eTA?
|
It depends.
If you apply for an initial work or study permit before you travel to Canada
You will get an Electronic Travel Authorization (eTA) automatically once your work or study permit application is approved. You don’t need to apply for an eTA or pay extra fees. Your eTA number will be included in the letter of introduction we will send you when your study or work permit is approved. Keep this number in case you need to contact us about your eTA.
If you plan to apply for an initial work or study permit at a Canadian port of entry
Depending on your method of travel:
by air: you need to apply for an eTA before you can board your flight to Canada;
by car, bus, train or boat (including cruise ship): you don’t need an eTA.
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1,052 |
I am from a visa-exempt country and a study or work permit. Do I need to apply for an eTA?
|
It depends.
Initial permit issued on or after August 1, 2015
If you’re from a visa-exempt country, we issued an eTA automatically to you when your permit was approved.
Your eTA is electronically linked to the passport you used to apply for your permit. It is valid for up to five years or until your passport expires, whichever comes first. See your letter of introduction for details.
If you got a new passport since your permit was issued, you will need to get a new eTA.
Extension issued before May 1, 2017
If you never received or applied for an eTA before, you will need to apply for one if you plan to leave and return to Canada by air.
Extension issued on or after May 1, 2017
If you extend your permit, we will issue you an eTA automatically when we approve your permit.
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1,053 |
I am a lawful permanent resident of the U.S. (green card holder). Do I need an eTA?
|
No. As of April 26, 2022, lawful permanent residents of the U.S. must show the following documents for all methods of travel to Canada:
a valid passport from their country of nationality (or an equivalent acceptable travel document) and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
Bring your proof of status documents when you travel to Canada
To confirm your status as a lawful permanent resident in the U.S., you’ll need to show your proof documents to
airline staff when you check in for a flight to Canada
a border services officer when you arrive in Canada
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1,054 |
I am a lawful permanent resident of the U.S. (green card holder). Do I need an eTA?
|
No. As of April 26, 2022, lawful permanent residents of the U.S. must show the following documents for all methods of travel to Canada:
a valid passport from their country of nationality (or an equivalent acceptable travel document) and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
Bring your proof of status documents when you travel to Canada
To confirm your status as a lawful permanent resident in the U.S., you’ll need to show your proof documents to
airline staff when you check in for a flight to Canada
a border services officer when you arrive in Canada
|
1,055 |
I am a lawful permanent resident of the U.S. (green card holder). Do I need an eTA?
|
No. As of April 26, 2022, lawful permanent residents of the U.S. must show the following documents for all methods of travel to Canada:
a valid passport from their country of nationality (or an equivalent acceptable travel document) and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
Bring your proof of status documents when you travel to Canada
To confirm your status as a lawful permanent resident in the U.S., you’ll need to show your proof documents to
airline staff when you check in for a flight to Canada
a border services officer when you arrive in Canada
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1,056 |
How do I apply for an eTA for travel to Canada?
|
To apply you must have a valid passport from a visa-exempt country, a valid credit card and an email address.
It costs $7 CAD to get an eTA and only takes a few minutes to apply. Approved eTAs are valid for up to five years.
Apply now for an eTA.
Credit cards and prepaid cards
We accept credit cards and prepaid cards from:
Visa®
MasterCard®
American Express®
JCB®
UnionPay® (online applications only)
If you use a prepaid credit card, keep it for at least 18 months after you pay to make refunds easier. Find more on prepaid cards.
We also accept all Visa Debit cards.
The card you use doesn't have to be in your name. The cardholder’s name will appear on the receipt but it does not need to match your application.
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1,058 |
Do I have to apply for an eTA each time I travel to Canada?
|
No. Once approved, your eTA is valid for five years or until your passport expires – whichever comes first. You can come to Canada as many times as you wish as long as your eTA remains valid.
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1,059 |
Do I need to apply for an eTA before I book my airline ticket?
|
We recommend that you submit your eTA application before you buy your airline ticket. This way, if you encounter any difficulties when you apply, you can resolve any issues before you book your flight. In most cases, the eTA will be issued in minutes, which will not delay your flight booking. However, some requests may need more time to process.
Find out if you need an eTA.
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1,060 |
What options are available to pay the eTA application fee?
|
You can pay for an eTA with the following:
Visa®, MasterCard®, American Express®,
a pre-paid Visa®, MasterCard® or American Express®,
Visa® Debit and Debit MasterCard®,
JCB® card,
UnionPay® (debit cards not accepted),
INTERAC® Online.
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1,061 |
What if I don’t have a Visa, Mastercard or American Express? Are there other methods to pay for an eTA?
|
Yes, we also accept:
a pre-paid Visa®, MasterCard® or American Express®,
Visa® Debit and Debit MasterCard®,
JCB® card,
UnionPay® (debit cards not accepted),
INTERAC® Online.
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1,063 |
How long will it take to process my eTA application?
|
In most cases, applicants will receive a confirmation within minutes. However, some requests can take several days to process.
See also What do I do if my application for an eTA is not approved right away?
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1,065 |
Will IRCC email me when my eTA is approved?
|
Yes. When your eTA is approved, you will receive an email confirmation. You will also receive an email if we need more information to process your application or if your eTA has been denied.
Please make sure to check your email junk mail folder. Some spam filters may block our emails. Check the folder regularly as emails may at times be moved from your inbox to the junk mail folder.
If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form. You will need to:
provide some basic personal details, and
under “Enquiry” select from the drop menu “Electronic Travel Authorization – Case specific enquiries”.
NOTE: It can take us several days to answer to your enquiry.
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1,066 |
Do I have to print anything to prove that I have an eTA?
|
No. An eTA is electronically linked to your passport. You will need to travel with the passport you used to apply for your eTA.
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1,067 |
In my online profile or application I am getting validation errors or it tells me that fields are incomplete when they are not. What do I do?
|
You may want to try using a different Web browser such as Firefox or Google Chrome. You should also check your browser’s language settings and make sure it is set to English or French as special characters can cause errors.
If you are still having a problem, try clearing your browser cache. Your browser’s Help section can tell you how to do this. If the problem continues, you can contact us.
See also One of the forms in my International Experience Canada (IEC) profile is marked “In progress”. How do I fix this?
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1,076 |
How do I withdraw my Express Entry profile?
|
To withdraw your profile:
On the main page of your account, go to the section “View the applications you submitted”
Click on the orange “Withdraw profile” button
Under the heading “What would you like to do today?” below the “Warning!” text, click on the orange “Continue” button.
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1,077 |
My citizenship application is being processed. How will the 2017 legislation changes affect my application?
|
If we received your completed application before October 11, 2017, then only some of the changes will apply to you.
Language and knowledge requirements
If you were a minor (an applicant between 14 and 17 years of age at the time you applied) you won’t need to meet language requirements or take a knowledge test.
If you were between 18 and 54 years old when you applied, you will still need to meet the language requirement and pass a knowledge test.
If you were between 55 and 64 years old when you applied, you won’t need to meet language requirements or take a knowledge test.
If you have received a notice to appear for a knowledge test or language assessment, IRCC will be contacting you about the next steps in your application.
Time spent in Canada
The changes to the amount of time you must be physically present in Canada do not apply to you. You must meet the physical presence requirements that were in place at the time you submitted your application.
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1,078 |
I hired a representative before June 11, 2015 and my citizenship application is still in process. Can they continue to act as my representative?
|
Yes. As long as your citizenship application was received and deemed complete before June 11, 2015, any person who is advising or representing you can continue throughout the duration of that specific application (or until four years has passed).
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1,079 |
Who can represent me on my citizenship application?
|
If your citizenship application is received after June 10, 2015, any paid representatives you may have hired must be authorized to do so. This would include members of the College of Immigration and Citizenship Consultants, lawyers or notaries including paralegals and students at law.
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1,080 |
How old must my spouse or partner be for me to sponsor them to immigrate to Canada?
|
18 years old. Since June 10, 2015, we refuse sponsorship applications for spouses or partners under 18 years old.
All applicants must be at least 18 years old when we receive the application.
Learn more about sponsoring your spouse.
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1,081 |
Does IRCC recognize marriages conducted by proxy, telephone, internet and fax?
|
No. We don’t recognize these types of marriages. If one or both parties are not physically present at the ceremony, we won’t recognize the marriage.
You may be exempt from this rule if:
Your application was received before June 10, 2015, or
You are a member of the Canadian Armed Forces. The marriage may be recognized if:
You could not be physically present at your marriage ceremony, because of travel restrictions related to your service,
the marriage took place outside of Canada, and
It was registered in a country where marriage by proxy is legal.
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1,082 |
My application for an eTA was refused. Can I get a refund?
|
No. All application fees are non-refundable.
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1,083 |
My application for an eTA was refused. Is there a way I can appeal?
|
You can ask the Federal Court of Canada to review the decision related to your application. To do so, a lawyer must apply for judicial review on your behalf.
See also My application for an eTA was refused. Can I still travel to Canada?
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1,084 |
Why am I not receiving any emails from IRCC about my eTA application?
|
In most cases, applicants will receive their eTA approval (via email) within minutes of applying. However, some applications may need several days to process.
If this happens to your application, you will receive an email within 72 hours of applying that tells you what your next steps are. This may include a request for:
additional information or documents, or
an in-person interview at the nearest Canadian visa office.
Once you receive this email, you can use the eTA Check Status tool to follow the progress of your application. To use the tool, you will need:
the application number which begins with the letter V that can be found at the top of the email, and
details from the passport you used to apply for your eTA.
If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form. You will need to:
under “Type of application” select from the drop menu “Electronic Travel Authorization”, then “Case specific enquiries”.
provide as many details as possible. It can take us several days to answer your enquiry.
Note: Make sure to check your email junk mail folder. Some spam filters may block our emails. Check the folder regularly as emails may at times be moved from your inbox to the junk mail folder.
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1,085 |
What do I do if my application for an eTA is not approved right away?
|
While most eTAs are issued in minutes, some can take several days to process. In such cases, more information is needed before the application is approved. IRCC will contact you via email and advise you of the next steps.
Check the junk/spam mail folder of the email address you provided on your eTA application form. Some spam filters may block automated emails from IRCC.
The email from IRCC may include a request for:
additional information or documents, or
an in-person interview at the nearest Canadian visa office.
If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form. To do so, you will need to:
provide some basic personal details, and
Under “Type of application” select “Electronic Travel Authorization”, then “Case Specific Enquiries”.
Provide as many details as possible about the problem you encountered. It can take us several days to answer your inquiry.
If you apply for an eTA at an airport, and your eTA is not approved in time for you to check-in for your flight, you will need to reschedule your flight.
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1,086 |
I have been refused entry to Canada in the past. Does this mean that I will be refused an eTA?
|
A past refusal of entry to Canada, or a refusal of a document to travel to Canada, does not mean you will be refused an eTA. Each application is assessed on a case-by-case basis. You are encouraged to apply regardless of a previous immigration decision.
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1,087 |
What type of information do I need to complete an eTA application?
|
You will need to provide the biographic information from your passport. This includes your name, date and place of birth, gender, marital status, address, nationality and passport number. You will also need to answer a few simple background questions to determine if you can come to Canada. For example, you will be asked about your current job and if you have any medical issues.
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1,088 |
Can I withdraw my eTA application?
|
Yes. To withdraw your application, you must use this Web form. You will need to provide:
the application number you received when you applied for your eTA,
your name, and
the date and country of your birth.
Please note that the application fee is non-refundable. In most cases, eTA applications will be approved within minutes of applying. Therefore, you may receive an approved eTA before your request to withdraw your application has been processed. If this is the case, you will continue to hold an approved eTA.
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1,089 |
Does having an eTA automatically mean that I am allowed to enter Canada?
|
No. An eTA will facilitate your entry into Canada. When you arrive at the border, a border services officer will ask to see your passport or travel documents and ask you a few questions. The officer will then decide if you can enter the country.
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1,090 |
Can more than one person, including dependents, be included in an eTA application?
|
No. Each person must submit a separate eTA application. If your child or children appear on your passport, a separate eTA application must be submitted for each child.
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1,091 |
If my eTA is cancelled after I get one, can I travel?
|
An eTA can be cancelled in cases where information comes to light that you have become inadmissible to Canada. At that point, an immigration officer would cancel your eTA and let you know by email.
If your application was cancelled, you should not travel to Canada. If you decide to travel to Canada with a cancelled eTA, you will be prevented from boarding your flight to Canada.
We encourage you to reapply for an eTA only once you have addressed the reason(s) leading to the cancellation of your application.
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1,092 |
I will transit by air through Canada. Do I need an eTA?
|
Passengers transiting Canada will need an eTA or a visa, regardless of the length of time in Canada.
Travellers whose planes refuel in Canada going to and from the United States, as well as participants in the China Transit Program and Transit Without Visa Program, do not need to have an eTA or a visa to transit Canada.
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1,093 |
Can a business or agency organizing charter flights to Canada for tour groups get eTAs for their clients?
|
No, group applications are not possible. Travellers from eTA-required countries who fly to or transit through Canada, whether through regular airline or chartered group, are expected to have an eTA.
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1,094 |
Do travellers on chartered aircrafts need an eTA?
|
Yes. Travellers from eTA-required countries who fly to or transit through Canada, whether through regular airline or chartered group, are expected to have an eTA.
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1,095 |
Will the eTA application information be available in multiple languages?
|
No. However, information to help guide you through the online application will be available in several foreign languages.
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1,096 |
What happens if I get a new passport after I have received an eTA?
|
If you get a new passport, you will need to get a new eTA. Your eTA is electronically linked to your passport.
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1,100 |
I am a Canadian citizen. Do I need an eTA to enter Canada?
|
No. Canadian citizens, including dual citizens, cannot apply for an eTA to enter Canada.
You will need a valid Canadian passport to board your flight to Canada.
A valid Canadian passport is the only reliable and universally accepted travel document. It provides proof that you are a citizen and have the right to enter Canada without being subjected to immigration screening. Make sure that the expiry date of the passport is well beyond your planned return date.
Find out how to renew or apply for a Canadian passport.
Flying in a few days or at the airport without a Canadian passport?
You can apply for a special authorization that, if approved, will allow you to board your flight with your valid non-Canadian passport.
See Dual Canadian citizens need a Canadian passport.
For future travel, make sure to travel with a Canadian passport. Apply soon. It can take time to get a Canadian passport.
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1,102 |
If I have an immigration loan, how can I make my payments?
|
You can pay with:
credit card
electronic bill payment
Payee is “Citizenship and Immigration Canada Loans.”
pre-authorized debit
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1,103 |
My last payment does not appear on my immigration loan statement. Why is that?
|
Payments made during the month will appear on the next month’s statement. It generally takes us seven to 14 business days to process payments.
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1,104 |
I no longer receive immigration loan statements. Why is that?
|
This may happen if you changed your address and you didn’t update your information with us. If you moved, you must contact IRCC-Finance within 10 days to give your new address.
If your address has not changed and you are no longer receiving statements, please contact IRCC-Finance.
Toll free: 1-800-667-7301
Hours: Monday to Friday, 8 am to 4 pm (Eastern Standard time)
Please have your loan documents on hand when you call.
Email: [email protected]
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1,105 |
Where do I find my PAYEE number on my immigration loan statement?
|
Your Payee number is on your immigration loan statement, at the top right corner, under Account Number. Your Payee number starts with 050 and has fourteen (14) digits.
In the image above, the red arrow points to the Payee number.
If you still have trouble finding the Payee number, contact CIC-Finance.
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1,106 |
What happens if I do not make my loan payments?
|
Most importantly, you should know that you will not be removed from Canada if you miss a loan payment.
If the situation continues, we can:
direct your case to a private collection agency
use your income tax refunds to repay your loan
take other legal measures
It is especially important to make your payments if you are planning on sponsoring a family member.
Because of this, if at any time, you are having difficulty repaying your loan, contact IRCC-Finance to discuss potential arrangements.
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1,108 |
Can I make a refugee claim from within Syria?
|
To make a refugee claim, you must be outside your home country. Refugee claims cannot be made at the Embassy of Canada.
Find out how you can make a refugee claim in Canada or how you can resettle to Canada from abroad.
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1,109 |
How can Canadians help in our response to the Syrian crisis?
|
Canada has a rich history of supporting those in need of protection and safety. This is a time for Canadians to come together as we open our hearts and communities to welcome refugees to their new home.
You can help make a difference in their lives in a number of different ways:
Volunteer with an organization that works with newcomers in your area
Work with thrift stores, food banks and charities
Donate funds locally or internationally
Sponsoring a refugee.
Visit How Canadians can help for more information.
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1,110 |
How do I find a refugee to sponsor?
|
There are two ways to achieve a match between a sponsoring group and a refugee.
Canadians can identify refugees in need of sponsorship through local family members, community groups, churches or ethno-cultural groups. Refugees in need may have been identified from an overseas contact, a friend, a relative of a member of the organization or elsewhere.
Refugees may also be identified in a three-way partnership among the Government of Canada, the United Nations Refugee Agency (UNHCR) and private sponsors. Under the Blended Visa Office-Referred Program (BVOR), we work to find a private sponsor to match with the refugee identified initially by the UNHCR.
The Government of Canada has expanded the BVOR program so that Sponsorship Agreement Holders, Groups of Five and Community Sponsors can all access Syrian refugee files currently in the inventory as part of this program.
Visit Sponsoring a refugee for more information.
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1,111 |
How do I find a SAH I can volunteer to work with or otherwise contribute to?
|
A list of the SAHs in Canada is updated regularly to reflect all groups/organizations which have signed sponsorship agreements with the Government of Canada.
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1,112 |
Does this means that Syrians and Iraqi from anywhere in the world can be resettled to Canada as refugees?
|
The refugees Canada will resettle will primarily come from those who are currently in Lebanon, Jordan and Turkey. However, there will also be some Syrians and Iraqis who will be resettled from outside the Middle East.
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1,113 |
I am a new permanent resident in Canada. Can I live somewhere other than the “city of destination” on my Confirmation of Permanent Residence?
|
Yes, you can. As a permanent resident, you have the right to live, work or study anywhere in Canada.
However, if you became a permanent resident through the Provincial Nominee Program, the province that nominated you has chosen you to bring skills to their province.
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1,114 |
I can't submit a new International Experience Canada profile because I already have one. What do I do?
|
Your next steps will depend on the reason why you are trying to create a new profile.
If you created a new account
You may have created a new account because you forgot your username or password. You can link your new account to your existing profile.
To link your new account to your profile, you must complete the following steps:
Go to the main page of your account
Scroll down to the heading “What would you like to do today?”
Click on the button “Link application to this account.”
Select “Temporary residence” as the category in the drop down menu.
Select “International Experience Canada” as the sub-category.
Follow the instructions to link to your IEC profile.
See also When trying to link my application to my online account, it says there are no matches. What's going on?
If you want to update your profile
If your situation has changed and you need to update your profile, you must withdraw your current profile. You can then submit a new profile with your updated information.
If you didn't create a profile
If someone else used your passport number to create an International Experience Canada profile, please contact us using this Web form.
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1,115 |
What is a visa-exempt foreign national?
|
A visa-exempt foreign national is a person who is not a Canadian citizen or a permanent resident, and who does not normally need a visa to enter Canada.
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1,116 |
I am an American citizen. What do I need to enter Canada?
|
American citizens, including American-Canadian citizens, must carry proper identification and meet the basic requirements to enter Canada. You do not need a Canadian passport, a Canadian visa or an eTA to enter Canada if you are travelling with a valid U.S. passport.
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1,117 |
I am a lawful permanent resident of the U.S. (green card holder) and my home country will not issue a passport to me. Can I apply for an eTA using a document other than a passport?
|
As of April 26, 2022, lawful permanent residents of the United States are exempt from the eTA requirement.
If you’re a lawful permanent resident of the U.S.
If you cannot get a passport from your home country because it doesn’t issue passports to permanent residents of other countries, for all methods of travel to Canada you must bring
one of the following:
your U.S. Refugee Travel Document (I-571) or
your Permit to Re-enter the United States (I-327)
and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
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1,118 |
I am from a visa-exempt country and want to extend my work or study permit. Do I need to apply for an eTA?
|
If you’re from a visa-exempt country
No. As of May 1, 2017, eligible applicants are issued an eTA when we approve their study or work permits.
If you’re a lawful permanent resident of the United States
No. As of April 26, 2022, lawful permanent residents of the U.S. no longer require an eTA to travel to Canada. These travellers must show these documents for all methods of travel to Canada:
a valid passport from their country of nationality (or an equivalent acceptable travel document) and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
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1,119 |
Do VIPs, Heads of State or diplomats need an eTA to travel to Canada?
|
Yes, visa-exempt foreign nationals, including VIPs, Heads of State and diplomats, need an eTA.
Diplomats who are already accredited in Canada are exempt.
|
1,120 |
Can diplomats who are not accredited in Canada, but accredited elsewhere, travel to Canada without an eTA?
|
No. All visa-exempt diplomats who have been accredited by a country other than Canada will need an eTA.
Diplomats who are accredited in Canada do not need an eTA.
|
1,121 |
Can I apply for an eTA using a document other than a passport?
|
No. You can only apply for an eTA using a valid passport issued to you by your country of citizenship or nationality.
Find out if your document is a passport
Look at the front cover of the document. The word “passport” should appear on the cover.
|
1,122 |
How do I withdraw or delete my International Experience Canada profile?
|
To remove your profile from a pool, withdraw your profile.
To withdraw your profile, follow these steps:
On the main page of your account, go to the “What would you like to do today?” section.
Scroll down to the “View my submitted applications or profiles” section.
Select the “International Experience Canada” row.
Click on the “Withdraw profile” button.
Under the “What would you like to do today?” heading below the “Warning!” text, click on the “Continue” button.
If you’ve started a profile but haven’t yet submitted it to a pool, you can delete it.
To delete your profile, follow these steps:
On the main page of your account, go to the “What would you like to do today?” section.
Scroll down to the “Continue my profile / application, not yet submitted” section.
Click on the “Delete profile” button.
Under the “What would you like to do today?” heading below the “Warning!” text, click on the “Continue” button.
If you have a work permit application in progress, you can’t delete or withdraw your profile.
If there’s a mistake in the information you provided in your profile, please follow these steps:
Contact us using the Web form.
Select “International Experience Canada” as the type of application.
Let us know that you’ve received an invitation to apply and that there is a mistake or problem with the information transferred from your profile.
Wait for further instructions.
It can take up to five days to respond to your request.
|
1,123 |
Is there a file size limit for documents I upload to my account?
|
Yes. The file size limit varies depending on which online application account you use.
If your file is too big, there are ways to reduce its size.
Online account type
File size limit (per file)
IRCC secure account
4 MB
IRCC Portal
2 MB
Online citizenship application
2 MB
Asylum portal
4 MB
Permanent Residence Portal
4 MB
|
1,124 |
What file formats can I upload to my account?
|
The file formats you can upload depend on which online account you use.
Online account type
Accepted file types
IRCC secure account
.jpg, .png, .doc, .tiff, .pdf
IRCC Portal
.jpg, .png, .doc, .docx, .tiff, .pdf
Online citizenship application
.jpg, .jpeg, .png, .tif, .tiff, .pdf
Asylum Portal
.jpg, .png, .tiff, .doc, .docx, .pdf
Permanent Residence Portal
.pdf (for application forms and supporting documents), .jpg, .jpeg, .doc, .docx, .png
|
1,125 |
In an Express Entry profile, should I only include the minimum work experience needed to qualify for one of the programs, or should I include more?
|
To qualify for the broadest range of programs, including the Federal Skilled Worker Program, you should include work experience for the last 10 years. We also need this information for an application for permanent residence, no matter which program you are applying under.
|
1,127 |
In an Express Entry profile, what do you mean by the “date the applicant first became qualified to practise this occupation?
|
If you’re listing a skilled trade as your primary occupation
It’s the date when you first became qualified to practise on your own in that trade. For example, the date you moved from apprentice to fully qualified tradesperson.
If you’re being assessed for the Federal Skilled Trades Program, work experience in a trade will only count if you’re qualified to independently practise in the region where you got your work experience.
If you’re listing any other primary occupation
It’s the date when you finished the minimum level of education needed for the occupation according to the National Occupational Classification (NOC) code. If the NOC only states high school, it’s the date you graduated from high school.
|
1,128 |
How do I fill out my Express Entry profile when I have maintained my status?
|
“Maintained status” means you can stay in Canada and, if eligible, keep working while we make a decision on your application.
If you’re in Canada with maintained status and are still authorized to work at the time you complete your Express Entry profile:
Answer “yes” to the question “Does [your name] have a valid work permit for the current job in Canada?”
If you’re in Canada with maintained status, you’re still authorized to work, and the original work permit was supported by a positive Labour Market Impact Assessment (LMIA):
Answer “yes” to the question “Was a positive LMIA issued for the current work permit?”
Where it asks for the LMIA number, enter the number of the expired LMIA.
If (2) is true, for the question “Was a positive LMIA issued for the job offer in Canada?”
answer “no” if:
you’re still working for the employer named on the original work permit, and
you have a job offer from your current employer for at least 1 year
answer “yes” if:
you’re working for a different employer than the one named on the original work permit
you have a job offer from your new employer for at least 1 year and
your new employer has a positive LMIA
|
1,129 |
How do I get education points for Express Entry if I have 2 or more degrees or diplomas?
|
To get full points for having more than 1 credential:
at least 1 of the credentials must be for a program of 3 or more years in length
you need a valid educational credential assessment (ECA) for each credential
Note: The order that you complete your credentials in does not affect points.
Fill in all fields in the Education history section in your profile. When you’re done, click Save and add. After you do:
the details you entered about your study period will be saved to the table below the Save and add button
the fields will go blank and you can add another study period
make sure to add all study periods you want us to assess for points
Each educational credential needs its own row in the Education history table.
|
1,130 |
If I am waiting for a new work permit and I have job offer points, do I have to remove the job offer from my Express Entry profile?
|
“Implied status” means you can stay in Canada and keep working while we make a decision on your application.
If you have implied status, and have applied to renew your work permit, you can keep working for the same employer under the same conditions. You are still eligible for job offer points during this time.
If you are invited to apply, your Express Entry profile answers will be carried forward to your online application for permanent residence. It will show that you have a valid work permit supported by an LMIA (if you need one) in a NOC TEER 0 Major Group 00 job. You will not need to change the answers.
You must submit a copy of your LMIA with the application if your work permit was supported by an LMIA.
Note: The points you can get for a job offer has changed. You can now get:
200 CRS points for a valid job offer in a NOC TEER 0 Major Group 00 job
50 CRS points for a valid job offer in a NOC TEER Category 1, 2 or 3 job, or any TEER 0 job other than Major group 00.
|
1,132 |
I have been working in Canada for the last 6 months but didn’t get points for work experience. Why not?
|
If you’re a physician with Canadian work experience
We introduced a temporary public policy for foreign national physicians who
were invited to apply for permanent residence through Express Entry on or after April 25, 2023, and submitted an application
have work experience in providing publicly funded medical services in Canada (such as fee-for-service work)
aren’t eligible for the Canadian experience class because they’re self-employed
We now count this work experience as Canadian work experience.
When you complete your profile, to make it possible for your work experience to count as Canadian work experience, do not check the “Self-employed work” checkbox under Work experience in Canada.
Under the Express Entry Comprehensive Ranking System (CRS), to be awarded points for skilled work experience, you must have been:
legally allowed to work in Canada in one or more jobs listed in TEER category 0, 1, 2 or 3 of the National Occupational Classification
working full-time (or an equal amount of part-time) work, meaning 30 hours of work per week, and
working for at least 1 year in the 10-year period before the day we assign you points.
We do not count work experience if you were:
studying full-time while you were working,
self-employed, or
not legally allowed to work in Canada.
Please note: Work experience does not need to be continuous to get points under the CRS. But, to qualify under the Federal Skilled Worker Program, you must have at least one year of continuous full-time paid work experience, either in Canada or abroad.
|
1,133 |
If I’ve maintained my status while in the Express Entry pool, will I still get the job offer points?
|
If you show in your Express Entry profile that you have a valid job offer, you will automatically be awarded additional points towards your Comprehensive Ranking System score.
If your job offer is from your current employer, and you’ve maintained your status and are authorized to work, you must keep working for the employer on your existing permit and under the same conditions in order to keep your job offer points.
|
1,134 |
What if I am invited to apply for Express Entry while waiting for a new work permit?
|
If you applied for a new work permit before your old one expired, you are under “implied status” until we make a decision on your application.
Job offer information from your current employer in your Express Entry profile will carry forward to your application if we invite you to apply for permanent residence while under implied status.
If you are not sure you answered correctly:
go to the “work history” screen, under the “Intended work in Canada” section
scroll down to the section about Labour Market Impact Assessments (LMIA)
if your employer had an LMIA for your work permit, make sure you answered “yes” to the question “Was a positive LMIA issued for the job offer in Canada?”
under “LMIA number,” enter the number from the expired LMIA
if your work permit is LMIA-exempt, for the question “Was a positive LMIA issued for the job offer in Canada?” choose the correct answer from the “No – My work permit is exempt…” options.
To prove that you are under implied status, include a copy of your new LMIA (if this applies) and work permit applications when you apply. When you get to the document checklist, select “add letter of explanation” to upload it into the “Optional documents” section.
As long as you still have implied status at the time you apply, you do not need to wait for your new work permit to be approved.
If we issue you a new work permit before you submit your application, you need to update this information before you submit it.
If we refuse you a new work permit before you submit your application, you may want to decline the invitation to apply, since the information in your profile is no longer up to date. You will be put back in the pool, and should update your profile to show the change in your work status.
You can recalculate your score to see if you still have enough points to be invited to apply.
If losing job offer points brings your score below the minimum score for your round of invitation, we will refuse your application. If we refuse your application, we will not refund your processing fees.
|
1,135 |
I was invited to apply through Express Entry but my work permit expired. What do I do?
|
If you didn’t apply for a new work permit before your original one expired, it may cause your score to drop. This could cause you to not be eligible anymore.
If your score has dropped below the minimum cut-off for your round of invitations, you should decline the invitation. If you submit your application anyway, we’ll refuse it.
If we refuse your application, we won’t refund your fees.
If you decline, you’ll be put back in the pool. You should update your Express Entry profile to show the change in your work status.
You may be able to restore your status and get a work permit. If your status is restored and you still have an eligible Express Entry profile, you may be invited to apply for permanent residence again in the future.
|
1,136 |
I didn’t get a Job Seeker Validation Code in the message you sent to my account. Why not?
|
If you got an Express Entry profile number but not a Job Seeker Validation Code you should contact us using the Case Specific Enquiry form.
Select your problem.
Under Tell us about yourself:
If you don’t have a unique client identifier number, enter 1111111111.
If you haven’t submitted an application yet, and don’t have an application number, enter 0000000.
Under Tell us about your technical issue:
Specify the program you’re trying to apply under.
Explain any problems that you’re having.
Upload screenshots from your account that show us both
the page and fields where you’re having problems, and
any error messages you’re getting.
To be eligible for Express Entry, you need to meet the minimum requirements and complete a profile.
|
1,137 |
How do I upload more supporting documents after I have already submitted my online application for permanent residence through Express Entry?
|
Once you submit your online application for permanent residence, you can’t send more documents through your account unless we ask for them.
If we ask for a document, you’ll get a message in your account.
To upload a document:
Sign in to your account.
Under “View the applications you submitted” click on “Check full application status.”
Under “Details about your application status” click on “View submitted application.”
On this page, you can upload the additional document the same way you uploaded the others when you first applied.
If you need to send documents that we didn’t ask for (for example, an updated Travel History form), go to our Web form and follow the instructions.
|
1,138 |
How can I update or ask about an IRCC application in progress?
|
Follow these tips to track, update or change information about an application in progress.
Check the status of your application
Find out how to check if we received your application.
We’ll send you your application number by mail or email when
we made sure your application is complete
we begin processing your application
Once you have your application number, you can check the status of your application. There are a few ways you can do that, depending on if you applied online or on paper.
Update your application
If we need more information to process your application, we’ll contact you by mail, email or through your account.
If you have a question about our request, you can
send us your question through our web form, or
ask your question through your online account (if you have one). Upload a document with your question in place of the document we asked for
Make sure you keep your contact information updated. That way, we can contact you if we need to.
Change your mailing address
There are different ways of changing your address depending on your type of application and where you applied from.
Find out how to change your address.
Change other information
You must use our web form to tell us about changes to your situation, even if you applied online.
Examples of changes include
marriage or divorce
birth or adoption of a child
death of an applicant or dependant
getting a new passport
You must submit a scanned copy of your new passport.
changes that could affect your eligibility for the program you’re applying for, including changes in your
job situation
education
language skills
contact information updates, including
email
phone number
If you change your contact information, make sure you check your old contact information until we update your application.
Don’t send us changes for your contact or application information by mail. If you do, we won’t acknowledge your request or update your application. This could lead to a delay in processing your application.
|
1,140 |
Can I ask to only be considered for one of the programs under Express Entry?
|
No. Under Express Entry, the system will find which programs you qualify for based on the answers you give in your profile. If you qualify for more than one program, we will decide which one to issue the invitation to apply under.
You can choose to decline an invitation to apply if it is not under the program you were interested in. But, if you do this, there is no guarantee that you will be invited again under a different program.
|
1,146 |
In my online profile or application I am getting validation errors or it tells me that fields are incomplete when they are not. What do I do?
|
You may want to try using a different Web browser such as Firefox or Google Chrome. You should also check your browser’s language settings and make sure it is set to English or French as special characters can cause errors.
If you are still having a problem, try clearing your browser cache. Your browser’s Help section can tell you how to do this. If the problem continues, you can contact us.
See also One of the forms in my International Experience Canada (IEC) profile is marked “In progress”. How do I fix this?
|
1,147 |
I accidently withdrew my International Experience Canada profile. How can I fix this?
|
If you withdrew your profile, you will need to create a new one if you want to enter the pool(s) again.
You will have to meet the International Experience Canada eligibility requirements.
|
1,148 |
I was found not eligible for International Experience Canada (IEC). What do I do?
|
To be eligible for IEC, you must meet certain requirements.
If you made a mistake the first time you used the Come to Canada tool or if your circumstances have changed, you can use the tool again to see if you are eligible. If your situation has not changed, it is likely that you will still not be eligible.
Here are some examples of changes to your situation that could make you eligible for IEC:
You now have an offer of employment from a Canadian employer, or
You are now using a Recognized Organization to help you plan your trip or find work.
|
1,149 |
I already submitted my International Experience Canada (IEC) profile. Can I update it?
|
No, you cannot update your profile after you have submitted it. If your situation has changed and this affects your eligibility, you should withdraw your profile and submit a new one. This will not affect your chances of being invited to apply again if you submit your new profile before the next round of invitations for your country of citizenship.
Find out how to withdraw your profile.
|
1,152 |
Do I have to answer the eligibility questions before I submit a profile?
|
Yes. You must answer the eligibility questions before you submit an International Experience Canada profile. Your answers tell us if you're eligible for a pool. Only eligible candidates' profiles will be added to the pool(s).
There are two ways to answer these questions:
You can answer the questions without creating an account. If you're eligible, you must follow the instructions to create an account and complete your profile.
You can also answer the questions while logged into your account. If you don't already have an account, it takes a few moments to create one.
If you're not sure if you're eligible, you can save time by answering the questions before you create an account.
Find out if you're eligible without signing inSign in to your account
|
1,153 |
What is a personal reference code and how do I get one for International Experience Canada (IEC)?
|
Your personal reference code is created once you finish answering the questions in the Come to Canada tool. It is used to transfer the information from your answers over to the International Experience Canada (IEC) profile builder in your account. It looks like this: JM1234567890.
If you are logged into your account when you answer the questions in the Come to Canada tool, you will not get a personal reference code.
Note: The personal reference code is not the same as the IEC profile number. The profile number is given to each completed IEC profile.
|
1,154 |
My personal reference code for International Experience Canada (IEC) is not working. What should I do?
|
If you answered the questions in the Come to Canada tool before you logged into your account, you will have a personal reference code. It looks like this: JM1234567890.
If you have already started to create an International Experience Canada profile in your account, the reference code will not work. To continue your profile, scroll to the bottom of your account and:
under the “Continue my profile / application, not yet submitted” section:
choose the line International Experience Canada, and
click the “Continue Profile” button.
If you have not started creating your profile and your code is not working, you will have to go through the Come to Canada tool again for a new reference code.
|
1,159 |
I need to submit documents in a secure IRCC account for my eTA application. How can I do this?
|
If IRCC asks you to submit documents to process your eTA application, follow these step-by-step instructions as soon as you get the email request.
Note: Get your requested document(s) as soon as possible. Some of them could take you a while to get. Remember that your document(s) must be in English or French, or be accompanied by a certified translation. If you don’t submit the requested document(s) by the deadline given to you, your eTA could be refused.
|
1,160 |
I need to add multiple files to my online application, but there is only one field to upload documents. What can I do?
|
You need to combine all your documents into 1 file.
You can only upload 1 file per field. If you try to upload multiple files in the same field, only 1 (the last one you upload) will be saved.
File size limit varies depending on the online application you use. If your file is too big, there are ways to reduce its size.
How to combine documents into 1 file
Text documents
Copy the text from all files into a single document.
If you’re including photos, use the “Insert picture” function instead of copying and pasting.
PDF files
You can combine several PDF files into 1 PDF file.
If you have Acrobat DC, follow the instructions on Adobe’s website.
If you don’t have Acrobat DC or similar software, there are websites and apps you can use to combine your PDF files.
Make sure to read their terms of service and privacy policy before using these.
We can’t guarantee the security of these third-party tools. Use them at your own risk.
Images
You can combine multiple images of your documents into a text document or a PDF file.
When you save a PDF file, select a low resolution (150 DPI or less) or a minimum size setting to keep the document under the file size limit for the online application you use.
For example, when you select “Save as” with Microsoft Word, an “Optimize” menu appears on the panel to the left of the “Save” button. Select “Minimum size” to get the smaller file size.
|
1,162 |
I am a NEXUS or CANPASS member and U.S. green card holder. Do I need an eTA to fly to Canada?
|
No. As of April 26, 2022, lawful permanent residents of the U.S. must present these documents for all methods of travel to Canada:
a valid passport from their country of nationality (or an equivalent acceptable travel document) and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
Bring your proof of status documents when you travel to Canada
To confirm your status as a lawful permanent resident in the U.S., you’ll need to show your proof documents to
airline staff when you check in for a flight to Canada
a border services officer when you arrive in Canada
|
1,164 |
If my Express Entry profile expires, will the system keep my information?
|
No, the system will not keep your information. We had planned to allow the system to save profile information, so it would be easier to complete a new profile when the first one expired. We have found that this option is not possible at this time. Should the option become available in the future, we will update this information online.
If your profile is about to expire, you must complete and submit a new one if you want to stay in the Express Entry pool.
You can save screen shots of your profile to make it easier to re-enter your data.
Do not create a new profile until your existing one expires. If you decide to create and submit a new profile before your existing one expires, you will need to withdraw your existing profile first.
Find more information.
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1,165 |
How long does it take to get an International Experience Canada invitation to apply?
|
It depends on the International Experience Canada (IEC) pool you are in. Invitations to apply are issued in the following order:
International Internship (Co-op)
Young Professionals
Working Holiday
There are usually more spots available than there are candidates in these categories:
International Internship (Co-op)
Young Professionals
Candidates with a profile in these pools will usually receive an invitation to apply as long as spots are available.
Working Holiday candidates could be in the pool for several weeks or months. We will randomly select candidates from the pool and invite them to apply for a work permit. All candidates in the pool have an equal chance of being invited. It is also possible that you will not receive an invitation to apply before the end of the season.
Learn more about your chances of getting an invitation to apply this season.
Note: You can receive only one invitation to apply during each round of invitations.
Candidates using a recognized organization
Once rounds of invitations begin for your recognized organization, you may be in the pool for a few weeks.
Only candidates with a recognized organization acceptance letter will receive an invitation to apply.
Note: If you are using a recognized organization and you are not sure if you need a letter, you can ask your recognized organization for help.
If you made a mistake in your IEC profile and you should not be in a recognized organization pool, you must
withdraw your profile; and
submit a new one.
To become a candidate in another pool, you must be eligible for another IEC category.
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1,166 |
Candidates in the Working Holiday pool will be randomly selected to apply for a work permit. What does that mean?
|
During each round of invitations, you and the other candidates in the pool have an equal chance of receiving an Invitation to Apply. Your profile will not be scored or ranked. A computerized system will randomly pick a number of candidates.
|
1,167 |
I am a Canadian citizen and a citizen of another country. Can I fly to Canada with my non-Canadian passport?
|
No. Canadians citizens, including dual citizens, need to fly to Canada with a valid Canadian passport.
Special circumstances:
Flying in a few days or at the airport without a Canadian passport
You can apply for a special authorization that, if approved, will allow you to board your flight with your valid non-Canadian passport.
American-Canadians
You don’t need a Canadian passport, a Canadian visa or an eTA to fly to Canada if you are travelling with a valid U.S. passport. American citizens, including American-Canadian citizens, must carry proper identification and meet the basic requirements to enter Canada.
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1,169 |
Why is my application considered complex or non-routine, and what does that mean for me?
|
We consider your application complex or non-routine if some parts of your application need extra review or processing on our part.
It may take us longer than the normal processing time to review a non-routine application.
Below are some examples of why your application might be complex or non-routine.
Citizenship applications
We need you to submit extra documents, like residence documents.
You missed a test, interview or hearing.
There’s a criminal, security or other admissibility issue.
Permanent residence applications
Your contact information is outdated and we can’t contact you or a family member.
We requested more documents, and they weren’t submitted on time, or at all.
Your dependant(s) turned 18 since you applied.
You added 1 or more dependants to your application since you applied.
Your dependant(s) got married and/or had children of their own since you applied.
You provided legal documents regarding child custody or that confirm a change to your marital status.
You or your family member were asked to resubmit a medical exam because one expired.
Exams for every person must all be valid at the same time.
You or a family member were asked to appear for an interview.
You or a family member might not be eligible.
Background checks are still in progress for you or your family members.
There’s a criminal, security or other admissibility issue.
Temporary residence (visitor visa, study permit, work permit) applications
We’re verifying your information and documents.
We need additional documents from you, such as child custody information.
You sent us unclear copies of your documents.
You have a medical condition for which you may need more tests or consultations.
You lived in Canada before as a permanent resident.
There’s a criminal, security or other admissibility issue.
We need to consult with other offices in Canada or abroad.
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1,170 |
I have to submit documents for my eTA application. How can I find out what documents I need to provide?
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To know what documents you need to submit, you must first:
register for a GCKey,
register for an account, and
link your eTA application to your account.
Once you complete these three steps, you will be able to view the message in your account that lists the document(s) you need to submit. Do not submit your documents by email.
Follow these instructions to upload your document(s).
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1,171 |
What information will I get by email after I apply for an eTA?
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After you submit your application, you should get an email that indicates one of the following:
Confirmation of receipt/pending: your application has been received and a review is currently underway.
Request for documents: to complete the review of your application, you will need to submit documents. The email outlines instructions on how to submit the requested document(s).
Approval: your eTA has been approved. The email will include your eTA number, expiration date, and passport number.
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1,172 |
Can I apply for an eTA for my child?
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Yes. To apply for your child, you need to submit a separate application form. You will need to enter a few things differently on your child’s form:
When you start the application form:
Answer “yes” to “Are you applying on behalf of someone?”
Answer “yes” to “Are you applying on behalf of a minor child?”
You will then see a screen called Parent/guardian or representative details that asks for some information about yourself.
Once you complete that section, you will be brought to the application form itself, where you can enter your child’s information.
On this screen (the application form), make sure to:
enter all details correctly (particularly your child’s passport number); and
enter your email address or - if you prefer - your child’s email address in the Contact Details section so that Immigration, Refugees and Citizenship Canada (IRCC) can communicate with you about the application.
enter your child’s name in the Signature field of the Consent section.
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1,173 |
What happens if I made a mistake (like an email address or passport number) on my eTA application?
|
You will need to apply again. Make sure to enter the correct information.
Your correct email address is needed because we will email you to tell you if your application for an eTA is approved.
The passport number of the passport you will use to travel to Canada is needed because your eTA will be linked to that passport. If the passport number you entered is not correct, you may not be able to board your flight.
Be extra careful when entering your passport information.
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1,174 |
Can I start my eTA application and save it?
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No, there is no save feature. You must complete your application in one session. Make sure to have your passport, email address and a credit card ready before you start the form.
|
1,175 |
Can I use my email address when I apply for an eTA on behalf of someone?
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Yes. If the applicant does not have an email address, you can use yours. However, by entering your email address, you will get all emails from Immigration, Refugees and Citizenship Canada (IRCC) about the person’s application. You will also continue to get relevant emails for the period the eTA is valid (up to 5 years).
If you enter the person’s email, IRCC will email the applicant directly.
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1,176 |
Can I submit a group application for eTA?
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No. You must apply one person at a time. For example, for a family of three, you will need to submit each application individually, and pay the fee for each one separately.
|
1,177 |
Can I review my eTA application before I submit it?
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At this time, there is no review function. Please enter the information carefully and take note of the details entered if you want a record of what you submit.
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1,178 |
Can I help a friend or family member apply for an eTA?
|
Yes, you may help a friend or family member apply for an eTA. You will need to indicate at the start of the form that you are completing the form for your friend or family member.
When you start the application form:
Answer “yes” to “Are you applying on behalf of someone?”
If your friend or family member is less than 18 years old, answer “yes” to “Are you applying on behalf of a minor child?”
You will then see a screen called Parent/guardian or representative details that asks for some information about yourself.
Once you complete that section, you will be brought to the application form itself, where you can enter your friend or family member’s information.
On the next screen (the application form), make sure to:
enter all details correctly (particularly your friend or family member’s passport number); and
enter your friend’s email address in the Contact Details section so that we can communicate directly with them about their application.
enter your friend or family member’s name in the Signature field of the Consent section.
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