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1,549 |
Why was my application returned to me by email?
|
We’re digitizing some paper applications to help with processing. We process using the digital versions, including when we check if your application is complete.
Returning applications by email is faster and more efficient than mailing the package back to you.
|
1,551 |
I’m having problems making a refugee claim online. What do I do?
|
Contact us through our web form if
you need help completing your refugee claim
you’re having technical problems with the IRCC Portal or the Canadian Refugee Protection Portal
It may take more than 10 business days for us to respond to you.
If you need help completing your claim
You may need help with your claim if
you don’t understand the questions or the information we need
you don’t have the documents or proof we ask for
When completing the web form
Under Who are you, choose “I’m the principal applicant”
Under What did you apply for, choose “Refugee”, then “Refugee Claim”
Describe the problem you’re having under Tell us about your request.
Include details such as
any questions you don’t understand
why you can’t provide the documents or proof we asked for
any other issues
If you’re having technical problems
Technical problems can include
the portal isn’t working properly
For example, you can’t continue a claim you already started.
you’re getting error messages that aren’t about the claim questions
For example, you try to navigate to the next page in the portal and the page loads an error code instead.
you can’t submit your claim
When completing the web form
Select your problem
Describe the problem you’re having under Your enquiry.
In your description, tell us whether you’re using the IRCC Portal or the Canadian Refugee Protection Portal and include the following information:
that you’re making a refugee claim
the device you’re using (cellphone, desktop computer, tablet, etc.)
the web browser you’re using (Google Chrome, Apple Safari, Microsoft Edge, etc.)
the problem you’re having and the information you need
the date and time the problem happened
If you can, you should also attach screenshots of the full web browser (with the website address visible) of
the page where the problem happened
the page you were on before the problem happened
the error message you got
|
1,552 |
How do I update my citizenship certificate or card with my reclaimed Indigenous name?
|
If you’ve reclaimed your Indigenous name, you can change the name on your citizenship certificate or card. To do that, apply for a new citizenship certificate. There will be no cost for this change until May 30, 2026.
We no longer give out citizenship cards or the commemorative certificates that came with them. If you apply to update or replace your citizenship card, we will send you a citizenship certificate.
When you apply, include either an eligibility form or a statutory declaration, depending on your situation.
Include an eligibility form [IRM 0004] (PDF, 1.8 MB) if you either
amended your birth certificate or
obtained a legal change of name document
Include a Statutory Declaration [IRM 0005] (PDF, 1.8 MB) if you
are applying for a free replacement certificate and
can’t amend your birth certificate or obtain a legal change of name document
You’ll also need to include proof that you can’t obtain these documents (for example, a rejection letter from your province or territory).
We’ll use these forms to determine if you’re eligible for a free replacement certificate.
You’ll have to pay the usual fees if
you’re applying for your first citizenship certificate
you’ve declared your citizenship certificate lost, stolen or damaged
Apply for a citizenship certificate.
This is a response to the Truth and Reconciliation Commission’s calls to action (PDF, 298.56 KB). Learn more about our response to Call to Action 17.
|
1,553 |
I have reclaimed my Indigenous name. How do I update my PR card?
|
If you’ve reclaimed your Indigenous name, you can change the name on your PR card by applying for a new one. There’s no cost for this change until May 31, 2026.
When you apply, include either an eligibility form or a Statutory Declaration, depending on your situation.
Include an eligibility form [IRM 0004] (PDF, 1.82 MB) if you either
amended your birth certificate or
have a legal change of name document
Include a Statutory Declaration [IRM 0005] (PDF, 1.82 MB) if you
are applying for a free replacement PR card and
can’t amend your birth certificate or get a legal change of name document
you’ll also need to include proof you can’t get these documents (for example, a rejection letter from your province or territory)
We’ll use these forms to find if you’re eligible for a free replacement card.
You’ll have to pay the usual fees if
you’re applying for your first PR card
you’ve declared your PR card lost, stolen or damaged
Apply for, renew or replace a Permanent Resident card
This is a response to the Truth and Reconciliation Commission’s calls to action (PDF, 298.56 KB). Learn more about our response to Call to Action 17.
|
1,555 |
How do I complete the web form if I applied for permanent residence under a pilot program?
|
Follow these instructions if you applied for permanent residence under the
Agri-Food Pilot
Atlantic Immigration Pilot
Rural and Northern Immigration Pilot
You can use our web form if you already submitted an application and you
need to provide additional documents
have questions about your application
want to let us know about a change in your situation
Under which pilot did you apply for permanent residence?
Agri-Food Pilot
Atlantic Immigration Pilot
From where did you apply?
Canada or the United States
another country
Rural and
Northern Immigration Pilot
Agri-Food Pilot or Atlantic Immigration Pilot – Canada or the United States or Rural and Northern Immigration Pilot
When completing our web
form:
When asked Have you submitted an application, select Yes
When asked Is your application being processed Outside
Canada, select No
Click the button Go to Web form
Under Type of application/enquiry select
Permanent Residence (applied by mail), then
Permanent Residence (applied by mail) – Provincial Nominee
If you need to add additional documents
under Do you want to add a document to an existing file/application?, select
Yes, then
upload an explanation letter when prompted.
If you want to ask about your application
under Do you want to add a document to an existing file/application?, select
No, then
under Your enquiry, tell us which pilot program you applied for and ask your
question
Atlantic Immigration Pilot – another country
When completing our web
form:
When asked Have you submitted an application?, select Yes
When asked Is your application being processed Outside
Canada, select Yes
Click the button Go to Web form
Under Type of application/enquiry, select Permanent residence in Canada
If you need to add additional documents
under Do you want to add a document to an existing file/application?, select
Yes, then
upload your explanation letter when prompted
If you want to ask about your application
under Do you want to add a document to an existing file/application?, select
No, then
under Your enquiry, tell us which pilot program you applied for and ask your
question
Rural and Northern Immigration Pilot
When completing our web
form:
When asked Have you submitted an application?, select Yes
When asked Is your application being processed Outside
Canada, select No
Click the button Go to Web form
Under Type of application/enquiry, select
Permanent Residence (applied by mail), then
Permanent Residence (applied by mail) – Provincial Nominee
If you need to add additional documents
under Do you want to add a document to an existing file/application?, select
Yes, then
Under Your enquiry, tell us which pilot program you applied for and ask your question
If you want to ask about your application
under Do you want to add a document to an existing file/application?, select
No, then
under Your enquiry, tell us which pilot program you applied for and ask your
question
|
1,557 |
How can I apply for a citizenship certificate or search of citizenship records?
|
There are 2 ways to apply: online or on paper. You can only apply online to get your own citizenship records. To apply for someone else’s citizenship records, you need to apply on paper.
We process online and paper applications the same way and at the same speed.
There are some differences between applying online and on paper. This includes how
you’ll prepare and submit your application
long you have to complete your application
you’ll pay your fees
we’ll communicate with you
you’ll be able to check your application status
Find out how to apply for
citizenship certificates
search of citizenship records
|
1,559 |
Can I update my application for a citizenship certificate?
|
Yes, you can update your application after you submit it. How you do that depends on how you applied.
How you applied
How to contact us and update your application
Online application from inside Canada or the United States
Use the web form
Online application from outside Canada and the United States
Contact the Canadian embassy, high commission or consulate you selected in the online application
Paper application from inside Canada or the United States
Use the web form
Paper application from outside Canada and the United States
Contact the Canadian embassy, high commission or consulate you sent your application to
If you change your contact information (such as your address or email)
it takes time for us to update your information
check in case we sent the update to your old contact information
Find out more on how to
update your application information
change your address
|
1,560 |
I live abroad and applied online. How will I get my citizenship certificate?
|
If you asked for an electronic certificate (e-certificate) in your application
A link with instructions to access to your e-certificate will be available in your IRCC secure account(opens in a new tab) .
If you asked for a paper certificate in your application
If your mailing address is in the United States, we’ll mail your citizenship certificate to the address in your application.
If your mailing address is outside Canada and the United States
we will not send the certificate directly to you
when you apply online, you can choose the Canadian embassy, high commission or consulate office near you
Some of these offices do not have citizenship services. If the office that you want is not on the list in your online application, you have 2 options:
choose a different office, for example, the next closest office to your region, or
contact the office in your area to help you choose
we’ll send the certificate to the office you choose
the office will contact you and tell you how to get your certificate
|
1,561 |
For my citizenship certificate application, can I provide documents that aren’t in English or French?
|
Yes. If you provide a document that isn’t in English or French, you must send it with
the English or French translation and
an affidavit from the translator
Check the translation requirements if you applied
online
on paper
|
1,562 |
My citizenship certificate was mailed to me, but I never received it. What do I do?
|
It depends on when and where we sent your certificate.
We sent your certificate to an address in Canada or the United States
If it’s been less than 6 weeks since we sent your certificate
Wait until 6 weeks have passed to contact us.
To find out when your certificate was sent, check your application status.
If 6 weeks to 6 months have passed since we sent your certificate
Contact us and we’ll replace it:
in Canada, contact the Client Support Centre or use the web form
in the United States, use the web form
When you contact us, provide your
current address
phone number
email
If more than 6 months have passed since we sent your certificate
You need to
apply to replace the certificate
pay the fee
We sent your certificate to a Canadian embassy, high commission or consulate
If it’s been less than 8 weeks since we sent your certificate
Wait until 8 weeks have passed to contact the office we’re sending it to.
To find out when your certificate was sent, check your application status.
If 8 weeks to 6 months have passed since we sent your certificate from Canada
You can contact the Canadian embassy, high commission or consulate
you chose when you submitted your online application or
where you submitted your paper application
If more than 6 months have passed since we sent your certificate
You need to
apply to replace the certificate
pay the fee
|
1,563 |
I want to replace or update my citizenship certificate. What do I do with my current certificate?
|
You can only have 1 valid citizenship certificate. Your next steps depend on the type of certificate you have.
If you have an electronic certificate (e-certificate)
When you submit your application to replace or update your certificate
delete or destroy all printed and digital copies of your e-certificate
do not download another copy of your e-certificate until we make a decision on your application
If you have a paper citizenship certificate or citizenship card
When you apply for a certificate, you must return
all original
paper citizenship certificates
citizenship cards
naturalization certificates
any pink transmission copies you have
If you find an old certificate after you get a new one, send it to the Case Processing Centre in Sydney, Nova Scotia.
If you don’t return them, it will delay the processing of your application.
Check your instruction guides
To learn more, check your instruction guide:
Online application guide
Paper application guide
|
1,564 |
When and how do I apply urgently for a search of citizenship records?
|
We can process applications faster than our normal processing times in special cases.
You can ask for urgent processing if you need to
confirm to a foreign government that you’re not a citizen (for example, to get a passport from that country)
administer the estate of a deceased person or execute a will
show you are (or are not) a citizen to get a certain job
Your request for urgent processing must include
an explanation letter
supporting documents, for example
a letter from a foreign government stating that they need the information
documents that show you’re administering an estate or the executor of a will
a letter from an employer
We review your request to see if it qualifies. Even if you qualify, we can’t guarantee that you’ll get your search of citizenship record on time.
You must choose between applying online or on paper.
To get someone else’s record , you can only apply on paper.
Do not submit both online and paper applications for the same request.
If you do, we won’t process your duplicate application.
Answer a few questions to find out how to request urgent processing.
Have you already applied?
Yes
How did you apply?
On paper
Where do you live?
In Canada or the United States
Outside Canada or the United States
Online
No
Who are you applying for?
Myself
Someone else
You applied on paper from Canada or the United States
Fill out the web form (opens in a new tab) to explain why you need urgent processing.
Include
your full name, date of birth, email address and telephone number(s)
a message that starts with “Request for urgent processing”
Make sure your documents are in the correct format.
You applied on paper from outside Canada and the United States
Contact the Canadian embassy, consulate or high commission (opens in a new tab) where you submitted your application.
You applied online
Fill out the web form (opens in a new tab) to explain why you need urgent processing.
Include:
your full name, date of birth, email address and telephone number(s)
a message that starts with “Request for urgent processing”
any documents that will support your explanation
Make sure your documents are in the correct format.
You haven’t applied yet: Get your own records urgently
You may choose to apply online or on paper for your own records.
Apply online urgently
We’ll ask you if you need urgent processing in the online application.
Answer “Yes” and
explain why you need urgent processing
upload documents to support your explanation
Our online application tool works best in Google Chrome. Once you start the application, you have 60 days to submit it.
Create an account or sign in
Apply on paper urgently
Complete the application package (opens in a new tab)
Include with your application
a letter explaining why you need urgent processing
documents to support your explanation
Pay your application fee (opens in a new tab)
Submit your application
Write Urgent – search of citizenship records in large, dark letters on the envelope.
Find out where to submit your application (opens in a new tab)
You haven’t applied yet: Get someone else’s records urgently
To get someone else’s record (opens in a new tab) , you need to apply on paper .
Do not apply online. If you do, we won’t process your online application.
Complete the application package (opens in a new tab)
Include with your application
a letter explaining why you need urgent processing
documents to support your explanation
Pay your application fee (opens in a new tab)
Submit your application
Write Urgent – search of citizenship records in large, dark letters on the envelope.
Find out where to submit your application (opens in a new tab)
File format requirements
Files must be
in PDF, JPEG, TIFF, DOC, or DOCX format
2 MB or smaller
If you include multiple files, the total size must be 3.5 MB or smaller.
How to reduce file size (opens in a new tab)
|
1,565 |
When can I take my online citizenship test?
|
You can only take your test during the 30-day period shown on your invitation. You must wait until you receive your invitation. You can’t access the test until we invite you.
You don’t need to contact us to get an invitation.
We’re working as quickly as we can to invite all eligible applicants to take the test.
If you contact us, we won’t have further information or invite you sooner.
After you receive your invitation, you
must complete the test within 30 days of the start date in the invitation
have up to 3 chances to take the test during this 30-day period
If you fail the first time, you can try again 2 more times to pass.
can take the test at any time during the 30-day period (including weekends and holidays)
You cannot sign in to the test
outside the 30-day period shown on your invitation, or
after you submit the test
|
1,566 |
My application status says I’ve been scheduled for an online test. Why haven’t I received an invitation?
|
This means we have scheduled your test and that the invitation is on its way to you. You must wait until you receive the invitation before you can take the test.
If you haven’t received your invitation by the “start date” in the citizenship application tracker, send an email to [email protected]. In your email, include
a detailed explanation of the issue
your application number
your unique client identifier (UCI)
|
1,567 |
Where can I find my online test invitation?
|
We’ll send the invitation to the latest email address you gave us. This can be the email provided
in your application, or
through the web form
To avoid missing the invitation,
check your junk or spam folders
look for an invitation from an email address that ends in “@cic.gc.ca”
If you or your representative did not give an email address in the application,
you can give one by using our web form, or
we’ll call you
check your voicemail messages regularly
Read the invitation (a PDF attachment in the email) for detailed instructions.
|
1,568 |
In my invitation, the time between the online test “start date” and “end date” is not 30 days. What should I do?
|
Contact [email protected] with
a detailed explanation of the issue
a screenshot or attachment of the test invitation
your application number
your unique client identifier (UCI)
|
1,570 |
What do I do if I missed my online citizenship test?
|
You need to take the test within the 30-day period in your test invitation. Within this period, you have up to 3 chances to take the test (for example, you have 2 other chances to retake the test if you fail the first time).
If you don’t take the test at all during those 30 days, find out what to do next.
|
1,572 |
Can I take the online test in a public library or with a public computer?
|
Yes, you may take the test in a public library or with a public computer, as long as you’re doing the test by yourself in
a quiet location with good lighting
the same location where you took the pictures of your photo identification (ID) and yourself
|
1,574 |
I signed in to the online test, but the page shows a “You can’t take the test right now” message. What should I do?
|
You may see this message if you signed in either
before you got your test invitation or
outside your 30-day period of test access
You can’t sign in before you get the test invitation. The invitation will explain that you have a 30-day period to access the test and include the start and end dates of your access.
You also can’t sign in outside this period or after you submit the test.
If you’re within the correct 30-day period and still see the message, make sure you entered the correct information, including
application number
unique client identifier (UCI)
You’ll find the application number and UCI in your test invitation.
If you still have issues signing in, contact [email protected]. In your email, include
a detailed explanation of the issue
your application number
your unique client identifier (UCI)
|
1,575 |
I submitted a group or family application. How will we access the online test?
|
For family or group applications, each person will get their own
application number
unique client identifier (UCI)
test invitation
If you used the same email, all test invitations will be sent to that address.
Check the test invitation to find the person’s individual application number, UCI and test dates.
Take care that each person uses their own information to sign in to the test. If you use the wrong login information, you could invalidate your test.
|
1,576 |
What do I do if I get a “403 Error” message when I sign in to the online test?
|
If you get this error message, try
turning off your virtual private network (VPN)
disabling your browser extensions
using a different device
using a different Internet connection (for example, use a different Wi-Fi network), or
waiting a few hours or until the next day to take the test, if you can
If you still have issues signing in, contact [email protected]. In your email, include
a detailed explanation of the issue
your application number
your unique client identifier (UCI)
Disabling browser extensions
Find out how to disable browser extensions in
Chrome(opens in a new tab)
Safari(opens in a new tab)
|
1,577 |
When I sign in to the online test, why do I see a blank screen or a message that my browser isn’t supported?
|
To access the test, use Chrome or Safari.
If you’re already using these browsers, try:
updating your Chrome or Safari to the latest version
disabling your browser extensions if you have any
clearing your browser’s cookies and cache
if you use Chrome, turning off hardware acceleration and restarting the browser
restarting your browser
restarting your device
reinstalling your browser and keeping all the default settings
using a different device to take the test
If you still have issues signing in, contact [email protected]. In your email, include
a detailed explanation of the issue
your application number
your unique client identifier (UCI)
Updating Chrome or Safari
Find out how to update your browser:
Chrome(opens in a new tab)
Safari(opens in a new tab)
Disabling browser extensions
Find out how to disable browser extensions in
Chrome(opens in a new tab)
Safari(opens in a new tab)
Clearing cookies or cache
Find out how to clear cookies or cache in
Chrome(opens in a new tab)
Safari(opens in a new tab)
Turning off hardware acceleration in Chrome
Find out how to clear cookies or cache in
Go to Chrome’s Settings page (type “chrome://settings/” in your browser’s address bar).
Scroll down and click “Advanced.”
In the “System” section, go to “Use hardware acceleration when available.”
Slide the toggle to the left to turn off hardware acceleration.
|
1,578 |
Why do I have to sign in again when I get the online citizenship test link?
|
You will need to sign in again to reconfirm your identity after you click the test link before you take a photo of your personal identification.
Find out more about why you have to sign in again and all the steps to access the online citizenship test.
|
1,579 |
Do I have to start the online test immediately after I take a photo of myself?
|
You don’t have to. If you’re not ready to start the test after you take your picture, you may close your browser. When you’re ready, you’ll need to sign in again and get a new test link.
You must still complete the test within 30 days from the date in your test invitation.
Find out more about what happens before you start the test
|
1,580 |
Can I ask someone to help me sign in to the online test?
|
Yes. You can ask someone (such as a family member) to help you sign in and access the test.
The person who helps you can’t
be in the photos you take of your personal identification (ID) and of yourself
stay with you once you start the test
|
1,581 |
What if I decline the privacy notice for the online test?
|
You’ll go back to the sign-in page. If you declined by mistake, enter your application number and UCI again to continue.
If you don’t want to accept the privacy notice, you won’t be able to continue to the online test. You may have to wait until in-person tests resume. To reschedule your test, email the office that sent you the test invitation. The email is in the Accommodation section of your invitation.
Find out more about accessing the online citizenship test.
Sign in to the online citizenship test
You can only sign in after you receive the test invitation (opens in a new tab) .
Get help signing in (opens in a new tab) .
Sign in (opens in a new tab)
|
1,582 |
What if I don’t agree with the terms and conditions of the online test?
|
If you don’t agree with the terms and conditions, you can’t continue. You will go back to the sign in page.
You can email the office that sent you the test invitation (the email is in the Accommodation section of your invitation).
Find out more about accessing the online citizenship test.
|
1,583 |
Who gets the online test link when I click the “Email me the test link” button?
|
When you click the “Email me the test link” button, we’ll send the test link to your email address or your representative’s email address. This is the same email you provided
on your citizenship application form, or
through the web form or our call centre, if you changed your email before you received the test invitation
If you change your email after you receive the invitation,
it will take time for us to update your email
we cannot guarantee the test link will go to your new email
you may need to check your old email address
Find out more about who gets the test link.
|
1,584 |
I clicked the “Email me the test link” button but don’t get the online test link. What should I do?
|
First, check the spam and junk folder. If the test link isn’t there, you can ask for another link by clicking the “Resend the test link” button.
Find out more about what to do if you still don’t get the link.
|
1,585 |
What do I do if my online test link expires?
|
The test link expires after 15 minutes. If your link expired, sign in again to get a new test link.
Find out more about how the test link works.
Sign in to the online citizenship test
You can only sign in after you receive the test invitation (opens in a new tab) .
Get help signing in (opens in a new tab) .
Sign in (opens in a new tab)
|
1,586 |
Will I get the online test link if I have a representative?
|
If you provided your representative’s email address in your application, they’ll get the test link. You can ask us to send the test link to your email address.
|
1,587 |
I got disconnected during the online test. Can I use the same test link to return to the test?
|
Yes, you can. If you have multiple test links, use the latest test link you received.
If you go past the 45-minute time limit while disconnected,
our system will automatically submit your test and all answers you selected up to that point
you won’t see your test result when you sign in
you can contact the email address in the Rescheduling section of your test invitation to get your result, telling us
a detailed explanation of the issue
that you want to get your test result
your application number
your unique client identifier (UCI)
|
1,588 |
I accidentally clicked the “Resend the test link” button. Do I have to use the new online test link?
|
Yes. If you clicked the “Resend the test link” button multiple times, use the latest test link you received. When a new test link is sent, the old one will no longer work.
|
1,589 |
My webcam isn’t working and can’t connect to the online test system. What should I do?
|
Find out how to fix webcam issues in
Chrome browser
You can’t take the test with Chrome on iPad at this time.
Chrome operating system (OS) and Chromebook
Mac OS and Safari browser
Windows 7
Windows 8
Windows 10
Windows 11
a tablet
Fixing webcam issues on a tablet
Option 1
Close all applications and Web pages that you won’t be using for the test.
Click “ok” if you see an error message on the test Web page or refresh the page.
Sign in to the test again(opens in a new tab) .
Option 2
Reset or restart your tablet.
Sign in to the test again(opens in a new tab) .
If you still can’t fix the issue, contact [email protected]. In your email, include
a detailed explanation of the issue
your application number
your unique client identifier (UCI)
|
1,590 |
My webcam is working, but it can’t connect to the online test system. What should I do?
|
When this happens, you may see the error message “We could not connect to your webcam for monitoring, please check your webcam and internet connection and try again.”
To solve this issue, try using a different device to take the test.
If you can’t return to the test within 45 minutes (the test’s time limit), contact the email in the “Rescheduling” section in your test invitation. In your email, tell us
a detailed explanation of the issue and how you tried to fix it
if you have a different device to take the online test
your application number
your unique client identifier (UCI)
We’ll reschedule your test once we review your email.
It usually takes us 4 to 8 weeks to reschedule your test, but it may take longer.
|
1,591 |
During the online test, my webcam shows a black or static image. What should I do?
|
Try using a different device to take the test.
If you can’t return to the test within 45 minutes (the test’s time limit), contact the email in the “Rescheduling” section in your test invitation. In your email, tell us
a detailed explanation of the issue and how you tried to fix it
if you have a different device to take the online test
your application number
your unique client identifier (UCI)
We’ll reschedule your test once we review your email.
It usually takes us 4 to 8 weeks to reschedule your test, but it may take longer.
|
1,592 |
What kinds of photos do you need from me for the online test?
|
At steps 6 and 7 of your sign-in process, you must take photos of your
personal identification (ID) and
your face
If you ask someone else for help, the person who helps you can’t be
in the photos you take
there with you once you start the test
|
1,593 |
What should I do if I can’t retake the photos for my online test?
|
If you need help or you’re not able to retake your photos, contact [email protected].
In your email, include
a detailed explanation of the issue
your application number
your unique client identifier (UCI)
|
1,594 |
Can I retake my online test photo (of my ID or myself) after I approve it?
|
You can retake the photo after you approve it only if you have not started the test. To do this:
Wait for at least 15 minutes until your current test link expires.
Sign in again using the original test link in your invitation.
If you’ve already started the test, you cannot retake the photo after you approve it.
|
1,595 |
What should I do if the online test photo of my personal identification (ID) or face is unclear?
|
You can
move your ID closer to the webcam
change your webcam setting or brightness
adjust the lighting of your test location, or
use a different device
Your photos must be clear and easy to see. Make sure that the biographical information on your ID is easy to read.
If we can’t clearly see your photos,
your test result may be invalid
you may have to take the test again
|
1,596 |
I took a picture of my face instead of my personal identification (ID) for the online test. What should I do?
|
If you accidentally took a picture of your face instead of your photo ID at step 6 of the sign-in process, you don’t have to contact us.
We’ll
review your test result and
contact you with your next steps
Depending on the result of our review, your test result may be invalid and we may send you a new invitation.
If you have to take the test again, it can take a few weeks or months to schedule (depending on
our capacity).
You don’t need to contact us to reschedule your test. If you contact us, we won’t have further information or schedule you sooner.
|
1,597 |
Do I have to download the online test photos that I take of my ID and myself?
|
You do not need to download the photos. You can download them if you want to. It’s optional.
|
1,598 |
When do I get my official online test result?
|
Once you submit the test, the result page will immediately display your score. You need to get at least 15 out of 20 questions correct to pass the test. This score is not your official test result.
After you take the test, one of our officers will review your result to make it official. They’ll record your official test result as 1 of 3 options:
Pass
Fail
Invalidated
Your result is only official after this review.
Your application status will show as “completed” if you received a pass or a fail.
Your status will show “in progress” if your
test hasn’t been reviewed yet
test was cancelled and rescheduled
results were invalidated
Depending on your official result, your updated application status will be 1 of 4 options:
Decision made on your application
Invitation for an interview
Invitation for a retest
Invitation for a hearing
Find out more about how and when you’ll get your official test result.
You can also check your application status.
|
1,599 |
I got disconnected and can’t see my online test result. What should I do?
|
In this situation, the test system may have automatically submitted your answers. To get your test result, contact the email in the Rescheduling section of your test invitation. In your email, tell us
a detailed explanation of the issue
that you want to get your test result
your application number
your unique client identifier (UCI)
|
1,600 |
Do I get a confirmation email after I complete the online test?
|
We won’t automatically send you a confirmation email. As a confirmation, you can print or email the test result page to yourself using the buttons at the bottom of the page.
|
1,601 |
I forgot to print or email the online test result to myself. How do I get my test result?
|
Contact the email in the Rescheduling section of your test invitation. In your email, tell us
that you forgot to print or email your test result
that you want your test result
your application number
your unique client identifier (UCI)
|
1,602 |
Do I have to report my online test result to Immigration, Refugees and Citizenship Canada (IRCC)?
|
No, you don’t have to contact us after you submit the test. Our database records your answers and test result automatically.
|
1,603 |
What are my next steps after taking the online test?
|
If you pass the test
You may have to do an interview with a citizenship officer. If you have to do an interview after the test, it will happen
after we review your submitted test
approximately 8 weeks after you get your official test result
Otherwise, wait until you are invited to the citizenship ceremony.
If you don’t pass the test
What you’ll need to do will depend on how many times you have not passed.
Find out more about what to do after you take the test.
|
1,604 |
I’ve completed the online test, but my application status is outdated. What should I do?
|
This is because we still need time to further review and officially confirm
your answers
your test result
the photos our system took through your webcam
Once we complete the review, we’ll update your application status.
You don’t have to contact us or do anything further. If you contact us, we won’t update your application status sooner.
|
1,605 |
Why did I get another test invitation after I passed the online test?
|
You may be receiving another invitation because
your previous test result is invalid, or
you had a technical issue with your webcam
Read the invitation to find out why we’re asking you to take the test again.
If you think you’re getting another invitation by mistake, contact the email in the “Rescheduling” section of your test invitation. In your email, include
a detailed explanation that you received another invitation by mistake
an attachment of the retest invitation
your application number
your unique client identifier (UCI)
|
1,606 |
I’m taking the online test with Microsoft Teams. Who do I contact if I need help?
|
Contact the office that sent you the test invitation by replying to your invitation email. In your email, include
a detailed explanation of how you need help
your application number
your unique client identifier (UCI)
|
1,607 |
What do I do if I’m disconnected during the online test?
|
If you’re disconnected,
return to your test as soon as possible
You have 45 minutes to take the test, and the timer continues while you’re disconnected.
use the same test link to return to the test (you have to sign in again if it expires)
the questions may appear in a different order when you reconnect
Make sure your Internet connection is stable during the test.
Find out more about what to do before and during your test.
Sign in to the online citizenship test
You can only sign in after you receive the test invitation (opens in a new tab) .
Get help signing in (opens in a new tab) .
Sign in (opens in a new tab)
|
1,608 |
I clicked the “Exit” button or closed the page by mistake during the online test. What do I do?
|
You can always sign in again as soon as possible. Even if you left in the middle of your test, the 45-minute timer will continue. When 45 minutes have passed, the system will automatically submit your test with any answers you selected.
If you’re not able to complete the test due to technical issues or emergencies, you may have to
do an interview with our officer
retake the test via videoconference if necessary
Find out more about what to do before and during your test.
Sign in to the online citizenship test
You can only sign in after you receive the test invitation (opens in a new tab) .
Get help signing in (opens in a new tab) .
Sign in (opens in a new tab)
|
1,609 |
What personal information do you collect for the online test?
|
The personal information we collect includes
your application number
your unique client identifier (UCI)
a photo of your identification (ID)
a photo of your face
webcam photos our system takes as you complete the test
your test result
your browser activity (for example, if you open other tabs or windows when you are taking the test)
|
1,611 |
What does my status mean in the application status tracker?
|
In your application status tracker account, you’ll find
your overall application status
application details
your application history
contact details
the status of your documents
your next steps (if this applies)
Application status updates will only show up after you get an acknowledgement of receipt (AOR) letter or email. You’ll get an AOR after we get your application and check that it’s complete.
Until then, you may be able to find
the date we got your application
your contact information
Overall status
At the top of the page, you’ll see 1 of these statuses:
Received means we got your application and we’re checking if it’s complete.
In progress means we’re still reviewing your application.You can also see the progress for each section of your application.
Closed means
we approved your application
we refused your application or
you withdrew (cancelled) or abandoned your application
We’ll contact you before we close your application.
Application details
You’ll find 4 sections of your application that we need to review:
Eligibility
Medical exam(opens in a new tab)
Background verificationWe check your background to make sure you’re admissible to Canada.
Biometrics (opens in a new tab)
Each section can have 1 of these statuses:
Not started means we haven’t started reviewing this section.
Waiting on you means we need more information or documents from you.
In progress means we’re still reviewing the section.
Completed means we finished reviewing that section of your application.
Exempted means you don’t need to complete this section for your application.
Documents status
You’ll find details about your documents, such as your
medical exam
confirmation of permanent residence
visitor visa (temporary resident visa)
study permit
work permit
The documents listed will depend on what type of application you submitted.
Your next steps
In this section, we’ll let you know if we need more information or documents from you. For example, we may ask you to
send us police certificates or passports
pay fees
give biometrics
Be sure to check the “Your next steps” section regularly.
|
1,612 |
What is a party ID?
|
Party IDs are created for
paid representatives
unpaid representatives
designated people
It starts with a “P” and is followed by 8-12 digits (Example: P12345678).
You’ll need your party ID to create an account in the
application status tracker
citizenship status tracker
Get your party ID(opens in a new tab) .
|
1,613 |
I’m a representative (or designated person). Why can’t I create an account in the application status tracker or citizenship tracker?
|
There could be a few reasons why you can’t create an account.
Your application isn’t in our system yet.
We recommend that you wait until you receive the acknowledgement of receipt (AOR) letter or email.
If you’ve received the AOR, that means
the application is already in our system
you’ll be able to create an account
It may take some time before you get the AOR or before the application is in our system.
The application category isn’t set up in the tracker yet.
At this time, representatives can only create
application status tracker accounts for clients who are
sponsoring or being sponsored as a spouse, partner or dependent child
applying to an Express Entry program
applying for a study permit, a work permit or a visitor visa (temporary resident visa)
citizenship tracker account for adults and minors applying to become a Canadian citizen. This does not include applications
for Canadian Armed Forces (CAF) members
for adopted children born outside Canada
to give up (renounce) Canadian citizenship
to resume Canadian citizenship (after giving it up)
for a Canadian citizenship certificate (proof of citizenship)
for a search of citizenship records
For other applications, find out how to check your status.
The information you gave us doesn’t match what’s in our system.
You can only create an account if the information you enter matches what was submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form.
Check the forms that were sent, and make sure you enter the same information.
|
1,614 |
Why can’t I create an account in the application status tracker?
|
There could be a few reasons why you can’t create an account.
Your application isn’t in our system yet.
It can take some time before we enter your information in our system. Once we do, you’ll be able to create an account.
What you applied for isn’t available in the tracker yet.
Right now, the tracker is only for these applications:
spouse, partner or dependent child sponsorship
Express Entry
study permit
work permit
visitor visa (temporary resident visa)
For other applications, find out how to check the status.
The information you gave us doesn’t match what’s in our system.
The information you enter to create an account must match what you submitted in your application exactly. You won’t be able to create an account if it doesn’t match. Make sure you don’t have any extra spaces before or after what you type in each field.
|
1,615 |
I’m a representative (or designated person). Why can’t I create an account in the application status tracker or citizenship tracker?
|
There could be a few reasons why you can’t create an account.
Your application isn’t in our system yet.
We recommend that you wait until you receive the acknowledgement of receipt (AOR) letter or email.
If you’ve received the AOR, that means
the application is already in our system
you’ll be able to create an account
It may take some time before you get the AOR or before the application is in our system.
The application category isn’t set up in the tracker yet.
At this time, representatives can only create
application status tracker accounts for clients who are
sponsoring or being sponsored as a spouse, partner or dependent child
applying to an Express Entry program
applying for a study permit, a work permit or a visitor visa (temporary resident visa)
citizenship tracker account for adults and minors applying to become a Canadian citizen. This does not include applications
for Canadian Armed Forces (CAF) members
for adopted children born outside Canada
to give up (renounce) Canadian citizenship
to resume Canadian citizenship (after giving it up)
for a Canadian citizenship certificate (proof of citizenship)
for a search of citizenship records
For other applications, find out how to check your status.
The information you gave us doesn’t match what’s in our system.
You can only create an account if the information you enter matches what was submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form.
Check the forms that were sent, and make sure you enter the same information.
|
1,616 |
I’m a representative/designated person. Why can’t I get my party ID?
|
If you couldn’t get your party ID using the tool:
Make sure your name and email address exactly match what was on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form.
If you used different names (for example, with and without your middle name) or email addresses over time, try getting your party ID with these.
If you still can’t get your party ID, contact us. Include as many details as possible about the application you’re trying to access.
|
1,617 |
Why can’t I see some of my client files in the permanent residence or citizenship tracker?
|
This could be because
Your party ID isn’t valid any more
Your party ID may have been updated as you added new client applications to your file.
In this case, get your new party ID and register for a new account to see your clients’ applications.
You have more than 1 party ID
You might have more than 1 party ID, linked to different client applications. To access them:
get your party IDs
check any different names or email addresses you used in the past to find them
create an account with each party ID and log in to see the client files linked to each one
If you still can’t see some of your client files, you can contact us. Include as many details as possible about the application you’re trying to access.
|
1,618 |
Can I have a work permit and study permit at the same time?
|
Yes. You can apply for an additional permit. However, you must
be eligible for both permits
show the officer that you can study and work at the same time
When you apply, include a letter to explain how you’ll do this. Give details about how you’ll balance your work schedule with your studies. If you apply online, upload this letter in the Client information part of your document checklist.
Workers who can study without a study permit
You may be eligible to study without a study permit if you are in either of the following situations:
You have a valid work permit that was issued on or before June 7, 2023.
You must have been issued a letter on or before June 7, 2023, authorizing you to work while we process your work permit application.
You can use this letter if you’re waiting for a decision on your work permit extension.
Find out if you’re eligible.
Eligibility for other programs
There are some things to know about holding 2 permits:
The work experience you gain while you hold a study permit doesn’t count toward the work experience requirements for most permanent residence programs.
Check the requirements for your program before you apply for permanent residence.
If you plan to apply for a post-graduation work permit when you complete your studies, you’ll need to meet the eligibility criteria.
For example, you must maintain full-time status during all semesters of your study program, even while working.
See who can apply for a work permit and who can apply for a study permit.
|
1,619 |
How are processing times calculated?
|
Most of our processing times are historical. This means we base them on how long it took to process 80% of applications in the past.
Your processing time starts the day we receive your complete application and ends when we make a decision on it.
Forward-looking processing times New
On May 1, 2024, some types of applications switched to forward-looking (expected) processing times. This means we calculate them using
the total number of that application type we have to process
the amount we expect to process every month
The application types showing forward-looking processing times are
Canadian experience class (Express Entry)
Provincial Nominees Program (Express Entry and non-Express Entry)
federal skilled workers (Express Entry)
Quebec skilled workers
spouse or common law partner (living inside or outside Canada)
parents or grandparents
citizenship grants
citizenship certificate (proof of citizenship)
If you apply by mail
The processing time starts when your complete application arrives in our mail room.
If you apply online or in person
The processing time starts when you submit your application.
|
1,621 |
I am a lawful permanent resident of the United States and have a study or work permit. Do I need to apply for an eTA?
|
No. As of April 26, 2022, lawful permanent residents of the U.S. must show these documents for all methods of travel to Canada:
a valid passport from their country of nationality (or an equivalent acceptable travel document) and
a valid green card (or equivalent valid proof of status in the United States)
Complete list of acceptable status documents for lawful permanent residents of the U.S.
You need an official proof of status as a lawful permanent resident of the U.S., such as one of the following:
valid permanent resident card (Form I-551)
foreign passport with an unexpired temporary I-551 stamp (also known as an Alien Documentation, Identification and Telecommunication [ADIT] stamp)
foreign passport with a temporary I-551 printed notation (“Upon endorsement serves as temporary I-551 evidencing permanent residence for 1 year”) on a machine-readable immigrant visa upon endorsement with a U.S. Customs and Border Protection admission stamp
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-751 (Petition to Remove Conditions on Residence) or Form I-829 (Petition by Investor to Remove Conditions on Permanent Resident Status)
expired permanent resident card (Form I-551) with Form I-797 (Notice of Action) for pending Form I-90 (Application to Replace Permanent Resident Card [green card])
valid re-entry permit (Form I-327)
Form I-94 with an unexpired temporary I-551 stamp (ADIT stamp) and a passport-style photo
|
1,622 |
I’m already in Canada. How can I stay longer if I’m impacted by the Russian invasion of Ukraine?
|
We have special instructions for Ukrainians and their family members who are in Canada and want to extend their stay as a
visitor
worker or
student
This includes restoring your status if your status has expired or is about to expire and you want to stay in Canada longer.
Find out more about extending your stay or restoring your status in Canada.
|
1,623 |
How do I check the status of my Canada-Ukraine authorization for emergency travel application?
|
To check the status of your Canada-Ukraine authorization for emergency travel (CUAET) application, follow these steps:
Go to the View the applications you submitted table in your IRCC Portal account.
In the row for your CUAET application, click on Check full application status under the Action column.
You’ll be able to see your application status, applicant information and estimated remaining processing time.
If there’s something new to see in your account, we’ll send you an email to let you know.
Sign into the IRCC Portal
|
1,624 |
How do I upload documents to my IRCC Portal account after I’ve submitted my application?
|
If you applied for a visa or a study permit through the IRCC Portal, and we ask you for more documents after you submit your application, you can upload them in your IRCC Portal account.
To upload the documents in your account, follow these steps:
Sign in to your IRCC Portal account.
Scroll down to the View the applications you submitted section of your account screen.
Click the Check full application status link.
On the Application status screen, click the How to submit additional documents link.
Follow the steps to upload your information or documents.
Sign into the IRCC Portal
If you can’t submit documents from your IRCC Portal account, submit your document using our web form.
Consult also:
My documents are too large to upload. How do I reduce the file size?
I need to add more than 1 file to my online application, but there is only 1 field to upload documents. What can I do?
|
1,625 |
Who qualifies as a family member of a Ukrainian national?
|
Ukrainian nationals and family members of Ukrainian nationals are eligible to apply to come to Canada under the Canada-Ukraine authorization for emergency travel (CUAET).
A family member is defined as a
spouse or common-law partner of a Ukrainian national
dependent child (yours, your spouse’s or your common-law partner’s) of a Ukrainian national or
dependent child of a dependent child of a Ukrainian national
Find out more about applying for the CUAET as a family member of a Ukrainian national.
|
1,628 |
What happens if my application in the Permanent Residence Portal expires?
|
If your application expires, you won’t be able to
access it
submit it
Make sure you save any information you want to keep before this happens.
We only accept a certain number of applications each year for the Home Child Care Provider or Home Support Worker pilots. Once we reach the cap
you won’t be able to submit an application if you started one
any applications you didn’t submit will expire after approximately 30 days
If you want to apply again, you’ll need to create a new application in the portal when the pilot reopens.
|
1,629 |
I received an email with a link asking me to provide my banking information. Is it a scam?
|
A web form has been developed to securely collect banking information from clients and suppliers receiving payments or refunds from IRCC. The link to this web form is emailed to the address we have on file. For security reasons, this link is generated only for you and expires after 10 business days.
To avoid email scams, remember that IRCC never:
asks for credit card information to issue payments or refunds by email.
The Government of Canada offers electronic funds transfer (direct deposit or wire transfer).
The email you received might be a scam or a phishing scheme if:
you did not expect the email.
the email uses a standard greeting such as “Dear customer/client” instead of your real name.
you are told that your quick action is required to prevent negative consequences such as your application being cancelled or your account suspended.
the email promotes a special immigration or citizenship offer that sounds too good to be true.
the links in the email claim to bring you to a secure site, yet you are redirected to a commercial or fake site that is not IRCC’s site or a Government of Canada website.
it contains an attachment that you did not request.
the message is an image instead of text.
Common IRCC email practices
The email is usually from a do not reply account.
In the case of the web form used to collect banking information, the email is from an address ending with @bwf-feib.apps.cic.gc.ca.
Reply instructions are included in the email.
For example, if you are asked to submit additional documents, you will be instructed not to reply to the email. Instead, you will have to follow the instructions included in the email to submit the requested documents.
If you received a suspicious email, do not reply to it. You can also report the incident to:
your local police, and
the Canadian Anti-Fraud Centre.
|
1,632 |
What do I do if the school I’m studying at loses its designated learning institution status?
|
If the learning institution you’re studying at is de-designated while you’re studying there, you can keep studying until your current study permit expires. However, you won’t be able to extend your permit unless you’re enrolled at a designated learning institution (DLI).
If you’ve deferred your enrolment
If you’ve deferred your enrolment and the learning institution that issued your letter of acceptance is de-designated before you start studying, you cannot start studying at that school.
If you’re in Canada with a valid study permit
You’ll need to
apply to and be accepted at a new DLI
update the information about your learning institution in MyAccount
If your study permit has been approved but not issued yet
We’ll send you a request to provide a new letter of acceptance from a new DLI. If your study permit is approved, you’ll need to update the information about your learning institution in MyAccount.
|
1,633 |
Will I still get an accelerated work permit if my claim isn’t eligible to be referred to the Immigration and Refugee Board of Canada?
|
The accelerated work permit is for eligible claims. Depending on your situation, you may be able to apply for a work permit. We’ll discuss this with you at your scheduled interview.
|
1,634 |
How long will the accelerated work permit for asylum claimants be valid for?
|
The work permit will be valid for 2 years from the issue date listed on it.
|
1,635 |
What information do you need from me for the accelerated work permit for asylum claimants, and where do I send it?
|
The information required isn’t different for this process. You don’t need to submit a separate work permit application or pay any fees. A work permit application will automatically be created for you
if you requested one when you completed your claim information, or
once you submit your claim (for example, online through the Canadian Refugee Protection Portal or the IRCC Portal) and you
provide biometrics
complete your immigration medical exam
How to get a work or study permit when you claim refugee status from inside Canada
|
1,636 |
Can I also apply for a study permit through this accelerated process?
|
No. Applying for a study permit is still a separate process and hasn’t changed.
How to get a work or study permit when you claim refugee status from inside Canada
|
1,637 |
My claim is pending at the Immigration and Refugee Board of Canada. Can I get a work permit extension through this accelerated process?
|
The process to extend a work permit has not changed. You must apply for one separately.
How to extend your work permit
|
1,638 |
How long will it take for me to get the work permit under the accelerated process for asylum claimants?
|
A work permit application will be created if your claim has been found eligible once you
submit your claim (for example, online through the Canadian Refugee Protection Portal or IRCC Portal)
provide your biometrics and
complete your immigration medical exam
How long it takes to get the work permit varies depending on when an officer can complete their review of your claim. For IRCC cases, if information is missing, an officer will contact you through epost Connect or the portal.
The service standard to issue a work permit is 30 days once
an officer completes their review and
we receive your immigration medical exam results in the system
|
1,639 |
Once I get my work permit under this accelerated process for refugee claimants in Canada, how do I apply for a Social Insurance Number?
|
When you get your work permit, you must then apply for a Social Insurance Number (SIN). You can do this online, by mail or in person at a Service Canada Centre.
Find out how to apply for a SIN
To find a local Service Canada Centre, call 1-800 O-Canada (1-800-622-6232)
You must provide documents to support your SIN application, including
a work permit
a secondary document
Examples of acceptable secondary documents:
passport
Canadian provincial or territorial identification card or driver’s license
acknowledgement of claim document
refugee protection claimant document
any other Canadian government-issued identification
|
1,640 |
I’m applying for a work or study permit from Saint-Pierre and Miquelon and need to give biometrics, but there is no service available where I live. What do I do?
|
You can apply for a work or study permit online if you’ve given biometrics to IRCC within the last 10 years.
If you need to give biometrics and there is no biometric service available where you live, you usually have to find the location closest to you.
However, if you’re a resident of Saint-Pierre and Miquelon, you can apply for your permit at a port of entry (POE), where we can take your biometrics.
Make sure you have everything you need to apply for a work permit or a study permit at a POE.
Ports of entry
Alberta
Calgary International Airport
Carway
Coutts
Edmonton International Airport
British Columbia
Abbotsford
Aldergrove
Boundary Bay
Douglas
Kelowna International Airport
Kingsgate
Osoyoos
Pacific Highway
Roosville
Vancouver International Airport
Victoria Ferry/Belleville
Victoria International Airport
Manitoba
Boissevain
Emerson
Sprague
Winnipeg James Armstrong Richardson International Airport
New Brunswick
Edmundston
Greater Moncton Romeo Leblanc International Airport
St. Stephen 3rd Bridge
Newfoundland and Labrador
Ferry Point Bridge
St. John's International Airport
Nova Scotia
Halifax Stanfield International Airport
Yarmouth
Ontario
Ambassador Bridge
Billy Bishop Toronto City Airport
Blue Water Bridge
Cornwall
Fort Frances
Hamilton International Airport
Lansdowne
London International Airport
Ottawa Macdonald-Cartier International Airport
Peace Bridge
Pearson International Airport (Terminal 1)
Pearson International Airport (Terminal 3)
Pigeon River
Prescott
Queenston
Rainbow Bridge
Rainy River
Sault Ste. Marie
Windsor Tunnel
Woodstock
Quebec
Armstrong
Jean Lesage International Airport
Pierre Elliott Trudeau International Airport
St-Armand
St-Bernard-De-Lacolle
Stanstead
Saskatchewan
Fortune
North Portal
Regina International Airport
Saskatoon John G. Diefenbaker International Airport
Yukon
Erik Nielsen Whitehorse International Airport
|
1,641 |
My International Experience Canada application was approved, but I didn’t go to Canada. Does that count as a participation?
|
No. As of January 9, 2023, it only counts as a participation if you arrive in Canada and receive your work permit.
In the past, getting a port of entry (POE) letter of introduction counted as a participation. The definition of a participation changed to help youth who could not come to Canada before their POE letter expired.
If you applied before January 9, 2023
If you didn’t come to Canada before your POE letter expired, it doesn’t count as a participation. If you’re still eligible, you can create a new profile.
When to create a new profile
You must wait until your POE letter expires to create a new profile.
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1,642 |
What should I do if my visa or permit was issued for a shorter period of time than I expected because of my biometric validity?
|
We can't issue a visa or permit for longer than 10 years from when you last gave your biometrics.
Once your visa or permit has been issued, we can't collect your biometrics or extend your document.
To extend your stay in Canada, apply to extend your visa or permit and give your biometrics at that time.
Find out what to do if you've been issued a permit for a shorter period of time than you expected.
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1,643 |
Should I give my biometrics again if they’re about to expire?
|
Your biometrics are valid for 10 years, but we can’t issue a visa or permit for longer than 10 years from the last time you gave your biometrics.
If you want a visa or permit for a longer period of time, you should give your biometrics voluntarily when you apply, even if your previous biometrics are still valid.
A visa or permit can’t be issued past the expiry date of the passport.
Learn more about how to give your biometrics voluntarily.
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1,644 |
What’s the difference between a foil-less visa and a physical visa?
|
The foil-less visa was introduced as a special measure for Ukrainian nationals who need a visa to travel to Canada quickly.
Both a foil-less visa and a physical visa allow you to travel to Canada and enter. However, there are some differences when getting a foil-less visa compared to getting a physical visa.
Differences between a foil-less visa and a physical visa
Document type
Physical visa
Foil-less visa
Who qualifies
All Ukrainian nationals and their family members, travelling from any country.
Ukrainian nationals with a valid passport who are travelling to Canada from Austria, Germany, Hungary, Poland, Romania or Slovakia. Accompanying family members who are not Ukrainian nationals do not qualify and will need to get a physical counterfoil.
Single entry or multiple entry
Valid for multiple entries to Canada (in most cases). You can leave and return to Canada as long as your visa and passport are still valid.
Valid for a single entry to Canada. If you leave Canada. You must apply for a new visa to return.
Validity
Can be used for travel to Canada for up to 10 years or until your passport expires (in most cases).
Must be used to travel to Canada within 6 months from the date it was issued or before your passport expires, whichever comes first.
Sending your passport
You need to send your passport to a VAC by following the instructions in your passport request letter.
You do not need to send your passport to a visa application centre (VAC), but you must bring your passport and a physical or electronic copy of your foil-less visa letter when you travel to show to airline staff and a border services officer.
Preparing to travel
This is recognized as the standard format by all airlines.
Since the usual physical counterfoil will not be in your passport, we recommend you book a direct flight to Canada, if possible. This will help avoid any issues during your travel, particularly if you’re travelling through a third country.
Learn more about the foil-less visa for Ukrainian nationals, including how to request one.
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1,645 |
Why won’t my application form let me save my information or digitally sign it?
|
We use an Adobe certificate in our forms that lets you
save your information
digitally sign them
generate bar codes
This certificate needs to be renewed after several years to keep those features working. If you use an old form instead of downloading the most recent one, those features may not work as of January 6, 2023. This is because that’s when the old certificate expires.
If you have issues with any of those features, download a new copy of the form. You should then be able to save and sign the form.
|
1,646 |
Why did the action button in my GCKey account disappear?
|
The action button will disappear
if your payment is declined or
if you leave the payment screen without completing the process
The button disappears to prevent you from paying for the same application more than once, but it should reappear after 48 hours.
If your action button has been gone for more than 48 hours, please submit a webform.
|
1,647 |
How do I remove medical conditions from my work permit?
|
Follow the steps that apply to your situation.
If you have a port of entry letter and haven’t left your country of residence
You won’t have medical conditions on your work permit if you do all of the following:
Get an upfront medical exam from a panel physician.
“Upfront” means you get your medical exam done before an immigration officer asks for it.
Your medical exam results are usually available to us within 30 days from your exam, but it could take longer.
The panel physician will send us the results.
Bring proof that you’ve had a medical exam when you travel to Canada.
Give your proof to the border services officer when you arrive at the port of entry.
Example of proof: the printed information sheet you’ll get from the panel physician who performed your medical exam.
The border services officer can adjust the conditions on your work or study permit before they give it to you. The officer can only do this if you provide proof that you’ve had an upfront medical exam. If you don’t have proof, your work or study permit will have conditions.
What to do if more information is requested
You must provide the information or do the tests that your panel physician requests.
Your medical results won’t be available until you do this.
If you have a work permit with conditions and are already in Canada
You must follow the steps below to lift the job conditions:
Get an upfront medical exam from a panel physician
“Upfront” means you get your medical exam done before an immigration officer asks for it.
Apply to change your work permit conditions, and include all the required documents.
On the IMM 5710 form, for 1 a), under “Details of intended work in Canada,” select “Other.”
Also on the IMM 5710 form, for 1 b), under “Other,” write that you need the conditions removed (not authorized to work in childcare, primary/secondary school teachings, health service field occupations).
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1,648 |
Why can’t I find all my documents or forms in the Permanent Residence Portal?
|
We recently improved the Permanent Residence Portal. It will now only show forms and supporting documents for the program you chose.
You don’t need to
restart your application
fill out any documents or forms again
If you uploaded a document or form and can’t find it, check under Additional Supporting Documents or Additional Application Forms.
There are some forms, like the Document Checklist, that you will need to download from Additional Application Forms and then upload to their new spot before you submit your application.
How can I find other forms and supporting documents in the portal?
Read the guide for the program you’re applying to. It will tell you which forms and documents you may also need to submit, depending on your situation. Make sure you include all of them with your application.
Other forms you may need might not appear under the Application Forms list for your program. You can search for them, using the form title or number, under Additional Application Forms or Additional Supporting Documents.
For example, if you have a common-law partner you can search for either “Statutory Declaration of Common-Law Union” or “IMM 5409” to find the form you need.
|
1,649 |
I can’t complete my IMM 0008 form in the Permanent Residence Portal because my national identity card doesn’t have an expiry date. What should I do?
|
If your national identity card doesn’t have an expiry date, follow these steps:
In the Expiry Date (YYYY/MM/DD) field, enter “3000/01/01”.
Click on the Save and Continue button.
The form should now be ready to submit.
|
1,650 |
I got a new passport but I have a valid visa in my old one. Can I use the visa in my old passport?
|
Yes. To travel to Canada using a valid visa in an old passport, you need to bring both
your old passport with the valid visa
You may need to explain why your old passport isn’t valid.
your new valid passport or travel document
Even though you can use a valid visa in an old passport, we recommend that you get a new visa in your valid passport to avoid delays at the border.
|
1,651 |
Can I change the email address for my Permanent Residence Portal account?
|
You can’t change the email address you use to sign in to your portal account.
If you have a new email or can’t access your old one, you have 2 options:
If you haven’t submitted your application yet, you can create a new account with your new email through the
Permanent Resident Portal
Representative Permanent Resident Portal (if you’re a representative)
If you’ve already submitted your application, you can change the email your account updates are sent to. Contact us through the webform and we’ll send account updates to your new email.
|
1,652 |
Why can’t I save and continue when completing digital forms in the Permanent Residence Portal?
|
If the save and continue button is greyed out, make sure you’ve
completed all the required fields
only used valid characters
Check the portal instructions to make sure you have all the information you need for the forms.
Valid characters
You can use these characters and accents in the Permanent Residence Portal:
a-z
é, à, è, ù, â, ê, î, ô, û, é, ï, ö, ü, æ, ç, œ
|
1,653 |
Can I hold 2 valid work permits at the same time?
|
Yes, you can hold 2 valid work permits at the same time. You must meet the conditions listed on each work permit.
If you’re issued a new work permit, your previous work permit remains valid until either
it expires
a removal order is enforced
Find out more about
extending or changing the conditions on your work permit
changing jobs or employers
|
1,654 |
Can a lone parent apply for a study permit for a minor child?
|
Lone parents applying for a minor child’s study permit may need to provide extra documents with the child’s study permit application. If you have sole custody of your child
If you are no longer in a relationship with the other parent and have sole custody of your child, we need a document that shows proof of parentage and that proves your decision-making authority.
You must provide
the parent or adoptive parent’s signed government-issued identification
the child’s birth certificate with the name of the parent(s)
if applicable, the court-issued adoption order that has the name of the adoptive parent(s) and
any other legal document that confirms the parent-child relationship
You must also provide all documents that refer to the child’s custody, mobility and access. You must provide 1 of the following:
the court order
another legal document issued by the relevant authorities showing this parent has sole custody
If you have joint custody of your child
If you and your child’s other parent share decision-making authority, both parents must participate in the study permit application.
You must provide
a signed consent letter from the non-accompanying parent (certified by a notary)
a signed piece of government-issued identification from the non-accompanying parent
a document that establishes proof of parentage
This must include
both parents’ or adoptive parents’ signed, government-issued identification
the child’s birth certificate with the names of both parents
if applicable, the court-issued adoption order that has the names of both adoptive parents and
any other legal document that confirms the parent-child relationship
If you don’t know where the other parent is If you don’t know where the other parent is and you don’t have sole custody of your child, you must provide
a legal document declaring the parent has sole authority of the child
the parent or adoptive parent’s signed, government-issued identification
the child’s birth certificate with the names of the parent(s)
if applicable, the court-issued adoption order that has the name of the adoptive parent(s) and
any other legal document that confirms the parent-child relationship
If the other parent is deceased
If the other parent is deceased, you must provide
the death certificate of the other parent
the parent or adoptive parent’s signed government-issued identification
the child’s birth certificate with the names of both parents
if applicable, the court-issued adoption order that has the name of both adoptive parents and
any other legal document that confirms the parent-child relationship
|
1,655 |
I submitted a crisis web form for the Gaza special measures and haven’t received a response. What should I do?
|
You should wait for us to contact you.
If there are spaces left under these special measures for extended family members in Gaza
we’ll send you a unique code to complete your application for a temporary resident visa (TRV)
Make sure you check your junk or spam folder for messages.
If you receive a code, make sure you complete your application quickly with all of the required documents and information, as a code doesn’t guarantee you a space.
If you don’t meet the requirements
If your web form submission doesn’t meet the requirements, we’ll email you a letter explaining why it was rejected. If you were unable to apply under the special measures, you may still apply under any of our existing immigration programs.
|
1,656 |
I submitted a crisis web form and received my unique code. I used this code to complete my application for a TRV under the Gaza special measures and haven’t heard anything. What is the status of my application?
|
You can check the status of your application in your IRCC Portal account. You can find your application in the section “View the applications you submitted.”
Processing your application
Processing times are different for each application. Complex applications may take longer to complete. Make sure you submitted your complete application properly using the correct unique code we gave you.
We’ll continue to process your application as long as there are spaces left under the special measures. If your application passes the eligibility stage, we’ll contact you with next steps. Make sure you check your junk or spam folder for messages.
Contact us if you need to update the contact information in your application or if you have other questions.
|
1,657 |
If I don’t qualify for the special measures for extended family members in Gaza, are there other ways I can come to Canada?
|
If you were unable to apply under the special measures for extended family members in Gaza, you may still apply under any of our existing immigration programs.
|
1,658 |
I have a valid temporary resident visa (TRV) or a super visa. Can you help me leave Gaza?
|
If you’re in Gaza with a valid TRV or super visa and need help leaving, contact us as soon as possible.
|
1,659 |
My temporary resident visa (TRV) expired. Can I still come to Canada?
|
No, you need valid documentation to come to Canada. If you don’t have a valid TRV, your travel may be delayed or you may not be able to board your flight to Canada.
Before you apply, find out what you need to travel to Canada.
See also: Do I need a visa to visit Canada?
|
1,663 |
How do I get back my seized passport or travel document?
|
It depends on whether you have a permanent residence (PR) application in process or not.
If you have a PR application being processed
Your seized passport or other travel document will be returned to you after you become a permanent resident.
However, if it expires, we’ll return it early so that you can renew it. Then we can finalize your application.
If you do not have a PR application being processed
To get your seized passport or other travel document back, contact us if any of the following applies to you:
You did not get your passport or other travel document back after you became a permanent resident.
You are not a permanent resident.
You are a refugee claimant and you want to leave Canada.
You are a refugee claimant and you need a certified copy of your passport or other travel document.
You can contact us either by
calling 1‑888‑242‑2100
using our web form
Choose the option Update or ask about your application.
Under What would you like to do?, select Other.
Complete all required fields.
Under Tell us about your request, tell us why you need your original passport or other travel document returned to you.
Your request will be sent to the office where your passport or other travel document is being held. That office will contact you and let you know what the next steps are.
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1,664 |
How do I get a temporary resident document with the “MOME2023” keyword on it?
|
You can request a temporary resident document with the “MOME2023” keyword on it by following these steps:
Submit a request using the crisis situation web form.
Select “I need help with something else and I am impacted by the crisis in Israel and the Palestinian Territories.”
In the “Tell us about your situation” section
tell us that you didn’t get a temporary resident document with the “MOME2023” keyword
include the address where you want us to mail your updated document
Upload a copy of the bio page of your passport (or other valid travel document).
Upload a copy of your existing temporary resident document if you got one when you arrived in Canada.
After we verify your information, we’ll mail the temporary resident document to the address you provided.
Once you have your document with the “MOME2023” keyword on it, you can get free settlement services from an IRCC funded service provider organization.
Find an organization near you and bring your document with you to show the service provider.
|
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