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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,492,459,258,056,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | VELO143 | null | 0 | @USAirways seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!! | null | 2015-02-22 05:42:37 -0800 | New York State of Mind | Eastern Time (US & Canada) |
569,492,269,000,204,300 | negative | 0.6628 | Lost Luggage | 0.6628 | US Airways | null | cgahl | null | 0 | @USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP | null | 2015-02-22 05:41:52 -0800 | null | null |
569,492,208,203,776,000 | neutral | 0.7093 | null | 0 | US Airways | null | grpriolo | null | 0 | @USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty? | null | 2015-02-22 05:41:37 -0800 | null | null |
569,492,106,923,806,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | kathrynstwtr | null | 0 | @usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the "call back Late Flightr" message | null | 2015-02-22 05:41:13 -0800 | Pittsburgh | Eastern Time (US & Canada) |
569,491,590,105,980,900 | positive | 1 | null | null | US Airways | null | TRGTALP | null | 0 | @USAirways Many thanks for your reply! http://t.co/6CGFv02gzb | null | 2015-02-22 05:39:10 -0800 | Leeds, West Yorkshire | London |
569,491,240,481,382,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Dcobbkillingit | null | 1 | @USAirways instead of tweeting your customers apologizing why don't you pick up your phone | null | 2015-02-22 05:37:47 -0800 | wherever uncle sam sends me | Eastern Time (US & Canada) |
569,490,688,569,679,900 | negative | 1 | Late Flight | 1 | US Airways | null | LividFiction | null | 0 | @USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons | null | 2015-02-22 05:35:35 -0800 | Thicktown, Thickania | Eastern Time (US & Canada) |
569,489,753,332,191,200 | negative | 1 | Lost Luggage | 0.6871 | US Airways | null | WarrickHoward | null | 0 | @USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me? | null | 2015-02-22 05:31:52 -0800 | null | London |
569,489,006,955,769,860 | negative | 1 | Flight Booking Problems | 0.6308 | US Airways | null | scottcullen | null | 0 | @USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse | null | 2015-02-22 05:28:54 -0800 | null | Quito |
569,488,962,324,172,800 | negative | 1 | Cancelled Flight | 0.6645 | US Airways | null | jlock | null | 0 | @USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly? | null | 2015-02-22 05:28:43 -0800 | Arlington, VA | Eastern Time (US & Canada) |
569,488,002,361,249,800 | negative | 1 | Late Flight | 0.6477 | US Airways | null | AbiBarrow | null | 0 | @USAirways - almost 2 hrs 30 mins on hold - any idea how much longer? | null | 2015-02-22 05:24:54 -0800 | Cambridge, Ma | null |
569,487,757,741,051,900 | negative | 1 | Can't Tell | 0.6561 | US Airways | null | corybronze | null | 1 | @USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way. | null | 2015-02-22 05:23:56 -0800 | null | null |
569,487,317,917,958,140 | negative | 1 | Late Flight | 1 | US Airways | null | corybronze | null | 0 | @USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6 | null | 2015-02-22 05:22:11 -0800 | null | null |
569,487,075,797,565,440 | negative | 0.6652 | Late Flight | 0.6652 | US Airways | null | VikingJim60 | null | 0 | @USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail | null | 2015-02-22 05:21:14 -0800 | Doylestown, PA | Eastern Time (US & Canada) |
569,485,322,431,696,900 | negative | 1 | Customer Service Issue | 0.6753 | US Airways | null | benjosephson | null | 0 | @USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help? | null | 2015-02-22 05:14:16 -0800 | null | Central Time (US & Canada) |
569,485,181,633,089,540 | negative | 1 | Customer Service Issue | 0.6997 | US Airways | null | dstorres | null | 0 | @USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir | null | 2015-02-22 05:13:42 -0800 | MA, USA | Eastern Time (US & Canada) |
569,484,935,557,484,540 | negative | 0.6578 | Customer Service Issue | 0.6578 | US Airways | null | dstorres | null | 0 | @USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to | null | 2015-02-22 05:12:43 -0800 | MA, USA | Eastern Time (US & Canada) |
569,484,900,828,491,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sydsimone | null | 0 | @USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today | null | 2015-02-22 05:12:35 -0800 | null | null |
569,484,781,668,458,500 | negative | 1 | Cancelled Flight | 0.3648 | US Airways | null | BrianNewcomb | null | 0 | @USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. | null | 2015-02-22 05:12:07 -0800 | Columbus, Ohio USA | Quito |
569,484,638,219,071,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | dstorres | null | 0 | @USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes | null | 2015-02-22 05:11:32 -0800 | MA, USA | Eastern Time (US & Canada) |
569,484,458,744,807,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | mturkos | null | 0 | @USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous. | null | 2015-02-22 05:10:50 -0800 | Belmar, NJ | Quito |
569,484,387,055,734,800 | positive | 1 | null | null | US Airways | null | ibeejd | null | 0 | @USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!! | null | 2015-02-22 05:10:33 -0800 | null | America/New_York |
569,483,987,564,961,800 | negative | 1 | Customer Service Issue | 0.6655 | US Airways | null | sydsimone | null | 0 | @USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss | null | 2015-02-22 05:08:57 -0800 | null | null |
569,483,885,404,413,950 | negative | 1 | Cancelled Flight | 0.6838 | US Airways | null | VikingJim60 | null | 0 | @USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail | null | 2015-02-22 05:08:33 -0800 | Doylestown, PA | Eastern Time (US & Canada) |
569,483,303,067,131,900 | negative | 1 | Late Flight | 1 | US Airways | null | LaChavalina | null | 0 | @USAirways You are 0 for 3 so far in on-time flights on this vacation. | null | 2015-02-22 05:06:14 -0800 | Pony Paradise, VA | Arizona |
569,482,278,646,124,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | conz | null | 0 | @USAirways I just got hanged up on trying to get to an agent. Can you help? | null | 2015-02-22 05:02:10 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,481,844,300,898,300 | negative | 1 | Can't Tell | 0.6197 | US Airways | null | msk2216Matt | null | 0 | @USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition | null | 2015-02-22 05:00:26 -0800 | null | null |
569,480,594,419,281,900 | negative | 1 | Late Flight | 1 | US Airways | null | CakeNDeath | null | 0 | @USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH | null | 2015-02-22 04:55:28 -0800 | Old City Philly | null |
569,479,822,226,952,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | hkmonmjh | null | 0 | @USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up! | null | 2015-02-22 04:52:24 -0800 | null | null |
569,478,023,839,416,300 | negative | 1 | Customer Service Issue | 0.6657 | US Airways | null | JulesMonacelli | null | 0 | @USAirways now on hold for 2 hrs 20 min. This is ridiculous | null | 2015-02-22 04:45:15 -0800 | Rochester, NY | Eastern Time (US & Canada) |
569,477,458,023,616,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | RealDaveOrtiz | null | 0 | @USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent | null | 2015-02-22 04:43:01 -0800 | iPhone: 39.285219,-76.622649 | Quito |
569,475,215,832,387,600 | negative | 1 | Late Flight | 1 | US Airways | null | Sb5551 | null | 0 | @USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up. | null | 2015-02-22 04:34:06 -0800 | null | null |
569,472,446,954,389,500 | negative | 1 | Cancelled Flight | 1 | US Airways | null | JulesMonacelli | null | 0 | @USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy... | null | 2015-02-22 04:23:06 -0800 | Rochester, NY | Eastern Time (US & Canada) |
569,472,029,717,610,500 | negative | 1 | Cancelled Flight | 0.6715 | US Airways | null | Marci_DZ | null | 0 | @USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed | null | 2015-02-22 04:21:26 -0800 | null | Eastern Time (US & Canada) |
569,470,776,576,880,640 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Kerberos_XSN | null | 0 | @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am | null | 2015-02-22 04:16:28 -0800 | null | Atlantic Time (Canada) |
569,470,441,573,609,500 | negative | 1 | Customer Service Issue | 0.6848 | US Airways | null | Kerberos_XSN | null | 0 | @USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!! | [25.7789761, -80.1353923] | 2015-02-22 04:15:08 -0800 | null | Atlantic Time (Canada) |
569,470,268,474,683,400 | negative | 1 | Late Flight | 0.6684 | US Airways | null | Kerberos_XSN | null | 0 | @USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers | [25.7789509, -80.1353866] | 2015-02-22 04:14:26 -0800 | null | Atlantic Time (Canada) |
569,469,169,927,720,960 | negative | 1 | Customer Service Issue | 1 | US Airways | null | dailylaurel | null | 0 | @USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please | null | 2015-02-22 04:10:04 -0800 | Bruxelle-Paris-Marseille-(BPM) | Athens |
569,468,659,648,872,450 | negative | 1 | Late Flight | 1 | US Airways | null | ChanChoJMU07 | null | 0 | @USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is "on time" | null | 2015-02-22 04:08:03 -0800 | Washington DC | Eastern Time (US & Canada) |
569,467,550,100,267,000 | negative | 1 | Flight Booking Problems | 0.654 | US Airways | null | jednell | null | 0 | @USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions? | null | 2015-02-22 04:03:38 -0800 | null | null |
569,466,525,297,590,300 | negative | 1 | Customer Service Issue | 0.6808 | US Airways | null | mnorouzi | null | 0 | @USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really??? | [39.05365524, -84.65487604] | 2015-02-22 03:59:34 -0800 | null | null |
569,465,622,301,552,640 | negative | 1 | Customer Service Issue | 1 | US Airways | null | WheresRUsso | null | 0 | @USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue | null | 2015-02-22 03:55:59 -0800 | null | Eastern Time (US & Canada) |
569,465,299,495,358,460 | negative | 0.6511 | Bad Flight | 0.3591 | US Airways | null | NCRavens97 | null | 0 | @USAirways XNA has TSA Precheck! Would be nice if your system knew that. | null | 2015-02-22 03:54:42 -0800 | null | Eastern Time (US & Canada) |
569,464,902,164,856,800 | negative | 1 | longlines | 0.3569 | US Airways | null | AdrianMartinG15 | null | 0 | @Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!! | null | 2015-02-22 03:53:07 -0800 | null | null |
569,464,183,374,385,150 | negative | 1 | Customer Service Issue | 1 | US Airways | null | AdrianMartinG15 | null | 0 | @USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!! | null | 2015-02-22 03:50:16 -0800 | null | null |
569,463,954,155,700,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | JesusAmorbang | null | 0 | @USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted. | null | 2015-02-22 03:49:21 -0800 | null | null |
569,463,202,817,417,200 | negative | 1 | Late Flight | 0.7158 | US Airways | null | stevenbattle | null | 0 | @USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails. | null | 2015-02-22 03:46:22 -0800 | philadelphia, pa | Eastern Time (US & Canada) |
569,459,836,389,335,040 | negative | 1 | Lost Luggage | 0.3732 | US Airways | null | rylietolbert15 | null | 0 | @USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless | [39.25956567, -76.70131545] | 2015-02-22 03:32:59 -0800 | New York | null |
569,459,455,273,898,000 | negative | 1 | Customer Service Issue | 0.6995 | US Airways | null | ChrisWalters_WV | null | 0 | @USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night. | null | 2015-02-22 03:31:28 -0800 | West Virginia | Central Time (US & Canada) |
569,459,269,394,956,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | ChrisWalters_WV | null | 0 | @USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because "ramp was broken." No other ramps in Charlotte?? | null | 2015-02-22 03:30:44 -0800 | West Virginia | Central Time (US & Canada) |
569,457,108,355,289,100 | negative | 1 | Can't Tell | 0.6701 | US Airways | null | BigFishRealtor | null | 0 | @USAirways worst experience ever!!!! | null | 2015-02-22 03:22:09 -0800 | America | null |
569,456,923,663,151,100 | negative | 0.6559 | Flight Booking Problems | 0.3441 | US Airways | null | mattirottstock | null | 0 | @USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old | null | 2015-02-22 03:21:25 -0800 | iPhone: 36.845329,-75.993790 | Eastern Time (US & Canada) |
569,456,828,511,326,200 | negative | 1 | Late Flight | 0.6478 | US Airways | null | CJLarcheveque | null | 0 | @USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change | null | 2015-02-22 03:21:02 -0800 | Charlotte, NC | null |
569,454,891,644,674,050 | negative | 1 | Cancelled Flight | 0.6777 | US Airways | null | lawrenceerror | null | 0 | @USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights! | null | 2015-02-22 03:13:20 -0800 | null | Central Time (US & Canada) |
569,451,523,878,420,500 | negative | 1 | Customer Service Issue | 0.6583 | US Airways | null | minmill3 | null | 0 | @USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to! | null | 2015-02-22 02:59:57 -0800 | Robesonia, PA | null |
569,450,700,532,535,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | mbialkowski | null | 0 | @USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold | null | 2015-02-22 02:56:41 -0800 | Des Moines | London |
569,443,675,194,966,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | drewdenker | null | 0 | @USAirways now on hold for 90 minutes | null | 2015-02-22 02:28:46 -0800 | null | null |
569,438,126,806,052,860 | negative | 1 | Customer Service Issue | 0.6818 | US Airways | null | drewdenker | null | 0 | @USAirways now on hold for 75 minutes. | null | 2015-02-22 02:06:43 -0800 | null | null |
569,437,674,257,276,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | pmj1234 | null | 0 | @USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable! | null | 2015-02-22 02:04:55 -0800 | null | null |
569,436,595,746,684,900 | negative | 1 | Cancelled Flight | 1 | US Airways | null | drewdenker | null | 0 | @USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route. | null | 2015-02-22 02:00:38 -0800 | null | null |
569,436,161,032,073,200 | neutral | 1 | null | null | US Airways | null | LividFiction | null | 0 | @USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char | null | 2015-02-22 01:58:55 -0800 | Thicktown, Thickania | Eastern Time (US & Canada) |
569,435,327,544,369,150 | negative | 1 | Can't Tell | 0.6771 | US Airways | null | PepeStudioNYC | null | 1 | @USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI | null | 2015-02-22 01:55:36 -0800 | brooklyn | Quito |
569,434,598,825,992,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jj_zen_ | null | 0 | @USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!! | null | 2015-02-22 01:52:42 -0800 | null | null |
569,432,100,652,384,260 | negative | 1 | Customer Service Issue | 1 | US Airways | null | amyleis_janney | null | 0 | @USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule | null | 2015-02-22 01:42:46 -0800 | null | Mid-Atlantic |
569,431,884,217,909,250 | negative | 1 | Customer Service Issue | 0.3495 | US Airways | null | drewdenker | null | 0 | @USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting | null | 2015-02-22 01:41:55 -0800 | null | null |
569,429,468,781,150,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | pmj1234 | null | 0 | @USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted | null | 2015-02-22 01:32:19 -0800 | null | null |
569,421,478,460,063,740 | negative | 1 | Late Flight | 0.6436 | US Airways | null | amyleis_janney | null | 0 | @USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us? | null | 2015-02-22 01:00:34 -0800 | null | Mid-Atlantic |
569,421,367,243,878,400 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | himmelb1 | null | 0 | @USAirways Why is my "first available" flight for me now Tuesday but a flight today that is "booked "#flt 755 available to buy online? | null | 2015-02-22 01:00:07 -0800 | null | null |
569,419,928,173,989,900 | negative | 1 | Flight Attendant Complaints | 0.6383 | US Airways | null | PepeStudioNYC | null | 0 | @USAirways you guys suck at JFK tonight -- oh this MORNING!!! | null | 2015-02-22 00:54:24 -0800 | brooklyn | Quito |
569,419,080,479,875,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | bgarritty | null | 0 | @USAirways 2 hours on hold. Still no answer. Horrible. | null | 2015-02-22 00:51:02 -0800 | Adelaide, Australia | Adelaide |
569,418,962,108,162,050 | negative | 1 | Cancelled Flight | 0.6523 | US Airways | null | KieranMahan | null | 0 | @USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy! | null | 2015-02-22 00:50:34 -0800 | null | null |
569,418,351,295,926,300 | negative | 1 | Customer Service Issue | 0.3593 | US Airways | null | KieranMahan | null | 0 | @USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable | null | 2015-02-22 00:48:08 -0800 | null | null |
569,417,702,764,363,800 | negative | 1 | Customer Service Issue | 0.653 | US Airways | null | tkyleus | null | 0 | @USAirways have been on hold for 58 minutes - need help USAIR - why won't you help? | null | 2015-02-22 00:45:34 -0800 | Boston Area | Eastern Time (US & Canada) |
569,416,670,340,636,700 | negative | 1 | Cancelled Flight | 0.6729 | US Airways | null | amyleis_janney | null | 0 | @USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc? | null | 2015-02-22 00:41:28 -0800 | null | Mid-Atlantic |
569,416,236,171,456,500 | negative | 1 | Lost Luggage | 0.702 | US Airways | null | ajl592 | null | 0 | @USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day?? | null | 2015-02-22 00:39:44 -0800 | null | null |
569,414,739,694,104,600 | negative | 1 | Customer Service Issue | 0.6705 | US Airways | null | amyleis_janney | null | 0 | @usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us? | null | 2015-02-22 00:33:47 -0800 | null | Mid-Atlantic |
569,408,340,616,351,740 | negative | 1 | Cancelled Flight | 1 | US Airways | null | tthomasser | null | 0 | @USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck | null | 2015-02-22 00:08:22 -0800 | null | Central Time (US & Canada) |
569,407,067,007,496,200 | negative | 1 | Customer Service Issue | 0.6977 | US Airways | null | fieldhockeyfit | null | 0 | @USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!? | null | 2015-02-22 00:03:18 -0800 | null | null |
569,406,451,980,091,400 | neutral | 0.6809 | null | null | US Airways | null | Dr24hours | null | 0 | @USAirways I think it's ok. | null | 2015-02-22 00:00:51 -0800 | East Coast City | Eastern Time (US & Canada) |
569,400,188,491,730,940 | negative | 1 | Cancelled Flight | 0.6201 | US Airways | null | JabbarLewis | null | 0 | @USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ? | null | 2015-02-21 23:35:58 -0800 | Little Falls, NJ | Central Time (US & Canada) |
569,399,153,253,429,250 | negative | 1 | Late Flight | 0.6601 | US Airways | null | FollowMsMiMi | null | 0 | @USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!! | null | 2015-02-21 23:31:51 -0800 | null | Quito |
569,398,722,884,280,300 | negative | 1 | Customer Service Issue | 0.658 | US Airways | null | FollowMsMiMi | null | 0 | @USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!! | null | 2015-02-21 23:30:09 -0800 | null | Quito |
569,395,278,731,747,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | clarkhook | null | 0 | @USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!! | null | 2015-02-21 23:16:27 -0800 | Franklin, TN | Eastern Time (US & Canada) |
569,394,015,055,040,500 | positive | 1 | null | null | US Airways | null | AdamGiamba | null | 0 | @USAirways thanks! http://t.co/pD7R1lL6Re | null | 2015-02-21 23:11:26 -0800 | Bronx, NY | Eastern Time (US & Canada) |
569,393,942,296,432,640 | negative | 0.7065 | Late Flight | 0.3696 | US Airways | null | AdamGiamba | null | 0 | @USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers! | null | 2015-02-21 23:11:09 -0800 | Bronx, NY | Eastern Time (US & Canada) |
569,392,880,911,036,400 | negative | 1 | Bad Flight | 0.6677 | US Airways | null | AdamGiamba | null | 0 | @USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate. | null | 2015-02-21 23:06:56 -0800 | Bronx, NY | Eastern Time (US & Canada) |
569,392,511,732,588,540 | negative | 1 | longlines | 0.684 | US Airways | null | emmaprzyby | null | 0 | @USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome | null | 2015-02-21 23:05:28 -0800 | Brooklyn, NY | null |
569,392,471,966,388,200 | negative | 1 | Late Flight | 1 | US Airways | null | panich3 | null | 0 | @USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours? | null | 2015-02-21 23:05:18 -0800 | New York | Atlantic Time (Canada) |
569,391,350,879,137,800 | negative | 1 | Flight Attendant Complaints | 0.6678 | US Airways | null | msbean | null | 0 | @USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup | [39.87631844, -75.24302471] | 2015-02-21 23:00:51 -0800 | null | null |
569,388,260,633,542,660 | negative | 1 | Late Flight | 0.6667 | US Airways | null | nburnside26 | null | 0 | @USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠 | null | 2015-02-21 22:48:34 -0800 | null | Central Time (US & Canada) |
569,388,156,031,799,300 | negative | 1 | Customer Service Issue | 0.6559 | US Airways | null | teammccabe | null | 0 | @USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got. | null | 2015-02-21 22:48:09 -0800 | Cape Cod | Eastern Time (US & Canada) |
569,387,765,957,308,400 | neutral | 0.6957 | null | 0 | US Airways | null | PhilHagen | null | 0 | @USAirways @AmericanAir Just had to buy a "safety" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty. | null | 2015-02-21 22:46:36 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,387,570,364,198,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | clarkhook | null | 0 | @USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more. | null | 2015-02-21 22:45:50 -0800 | Franklin, TN | Eastern Time (US & Canada) |
569,387,211,025,727,500 | negative | 1 | Can't Tell | 1 | US Airways | null | BiavatiJon | null | 0 | @USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon. | null | 2015-02-21 22:44:24 -0800 | null | null |
569,387,005,131,546,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JSax77 | null | 0 | @USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview | null | 2015-02-21 22:43:35 -0800 | null | null |
569,386,555,107,733,500 | negative | 1 | Customer Service Issue | 0.6749 | US Airways | null | jtrexsocial | null | 0 | @USAirways how do you do that? You guys need to have much better communication. How? How can we do that? | null | 2015-02-21 22:41:48 -0800 | Philadelphia | Eastern Time (US & Canada) |
569,386,397,683,073,000 | negative | 1 | Late Flight | 1 | US Airways | null | miffSC | null | 0 | @USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL. | null | 2015-02-21 22:41:10 -0800 | http://about.me/miffsc | Eastern Time (US & Canada) |
569,385,862,489,776,100 | negative | 1 | Customer Service Issue | 0.3845 | US Airways | null | _RobPrice | null | 0 | @USAirways so how about some help with suggested time I could call to avoid such long wait time | null | 2015-02-21 22:39:02 -0800 | null | Sydney |
569,382,407,847,211,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | tamygb | null | 0 | @USAirways more than an hour holding to change a flight on the phone now.. What's up with that??? | null | 2015-02-21 22:25:19 -0800 | null | Brasilia |
569,382,354,529,030,140 | negative | 0.684 | Flight Booking Problems | 0.684 | US Airways | null | stuf_bethsays | null | 0 | @USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working | null | 2015-02-21 22:25:06 -0800 | null | null |
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