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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,330,337,735,696,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FalconjcJohn | null | 1 | @USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them) | null | 2015-02-21 18:58:24 -0800 | null | null |
569,330,030,074,990,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jeffpash | null | 0 | @USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015 | null | 2015-02-21 18:57:11 -0800 | San Francisco | Pacific Time (US & Canada) |
569,329,707,084,353,540 | negative | 1 | Lost Luggage | 1 | US Airways | null | AuroraBIZ | null | 0 | @USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage | null | 2015-02-21 18:55:54 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,329,041,544,749,060 | neutral | 1 | null | null | US Airways | null | gmena91 | null | 0 | @USAirways can I get an update on flight 680 to DCA? | null | 2015-02-21 18:53:15 -0800 | null | null |
569,328,931,905,642,500 | negative | 0.6596 | Lost Luggage | 0.6596 | US Airways | null | HassettHelen | null | 0 | @USAirways you can send my luggage to my house👋 | null | 2015-02-21 18:52:49 -0800 | null | null |
569,328,854,948,573,200 | positive | 0.6925 | null | 0 | US Airways | null | zfelice | null | 0 | @USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx! | null | 2015-02-21 18:52:31 -0800 | This Ain't Chicago, Tennessee | Central Time (US & Canada) |
569,328,005,677,494,300 | negative | 1 | Late Flight | 1 | US Airways | null | realmattberry | null | 0 | @USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ? | null | 2015-02-21 18:49:08 -0800 | NYC | Eastern Time (US & Canada) |
569,327,664,919,498,750 | negative | 1 | Customer Service Issue | 0.6598 | US Airways | null | SavageEmperor | null | 0 | @USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it. | null | 2015-02-21 18:47:47 -0800 | Denver, CO | Alaska |
569,326,785,353,130,000 | negative | 1 | Late Flight | 0.6926 | US Airways | null | FalconjcJohn | null | 0 | @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue? | null | 2015-02-21 18:44:17 -0800 | null | null |
569,326,191,213,219,840 | negative | 1 | Cancelled Flight | 0.6665 | US Airways | null | OthalieGraham | null | 0 | @USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat | [40.04893741, -75.10344598] | 2015-02-21 18:41:56 -0800 | null | null |
569,325,844,931,448,800 | negative | 1 | Late Flight | 0.6509 | US Airways | null | FalconjcJohn | null | 0 | @USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15? | null | 2015-02-21 18:40:33 -0800 | null | null |
569,325,511,635,308,540 | negative | 1 | Cancelled Flight | 0.6598 | US Airways | null | FalconjcJohn | null | 1 | @USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta. | null | 2015-02-21 18:39:14 -0800 | null | null |
569,325,005,823,217,660 | negative | 1 | Late Flight | 0.6289 | US Airways | null | FalconjcJohn | null | 0 | @USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck, | null | 2015-02-21 18:37:13 -0800 | null | null |
569,324,647,906,480,100 | negative | 1 | Customer Service Issue | 0.3471 | US Airways | null | Grady_Kelly | null | 0 | @USAirways Your app and website are trash AF. | null | 2015-02-21 18:35:48 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,323,273,172,832,260 | negative | 0.6563 | longlines | 0.3282 | US Airways | null | ball_tracey | null | 0 | @USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :( | [39.87372068, -75.24732898] | 2015-02-21 18:30:20 -0800 | null | Amsterdam |
569,322,901,691,707,400 | neutral | 0.6667 | null | 0 | US Airways | null | KitchenRecess | null | 0 | @USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :) | null | 2015-02-21 18:28:51 -0800 | null | null |
569,322,478,847,135,740 | neutral | 1 | null | null | US Airways | null | SavageEmperor | null | 0 | @USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice? | null | 2015-02-21 18:27:11 -0800 | Denver, CO | Alaska |
569,322,175,175,352,300 | neutral | 0.6769 | null | 0 | US Airways | null | SavageEmperor | null | 0 | @USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do? | null | 2015-02-21 18:25:58 -0800 | Denver, CO | Alaska |
569,322,078,819,766,300 | negative | 1 | Late Flight | 0.6598 | US Airways | null | jojoco1012 | null | 0 | @USAirways how about an update with real information?still waiting on Tarmac in Philadelphia. | null | 2015-02-21 18:25:35 -0800 | null | Atlantic Time (Canada) |
569,321,800,359,927,800 | negative | 1 | Late Flight | 1 | US Airways | null | notatibm | null | 0 | @usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight. | null | 2015-02-21 18:24:29 -0800 | Southampton, UK | London |
569,319,723,889,877,000 | negative | 1 | Cancelled Flight | 1 | US Airways | null | T_Hans13 | null | 0 | @USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again | null | 2015-02-21 18:16:14 -0800 | Mabel, MN | null |
569,319,324,810,235,900 | neutral | 1 | null | null | US Airways | null | kelleynandrew | null | 0 | @USAirways well, depending on the policy will make the determination as to which airline is selected to travel. | null | 2015-02-21 18:14:39 -0800 | null | null |
569,317,626,687,717,400 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | JaneShivick | null | 0 | @USAirways Still waiting for another crew member. #cabinfever | [35.2190054, -80.9427282] | 2015-02-21 18:07:54 -0800 | null | null |
569,317,490,276,360,200 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | Rachel_Helena16 | null | 0 | @USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #? | null | 2015-02-21 18:07:21 -0800 | Halifax, Nova Scotia, Canada | Eastern Time (US & Canada) |
569,317,426,975,760,400 | neutral | 1 | null | null | US Airways | null | Debbie_Crockett | null | 0 | @USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS | null | 2015-02-21 18:07:06 -0800 | Austin, Texas | Central Time (US & Canada) |
569,316,516,321,202,200 | negative | 0.6569 | Flight Booking Problems | 0.3317 | US Airways | null | jenniferlyell | null | 0 | @USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home | null | 2015-02-21 18:03:29 -0800 | Nashville, TN | Central Time (US & Canada) |
569,316,342,769,291,260 | negative | 1 | Late Flight | 0.6947 | US Airways | null | JaneShivick | null | 0 | @USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew | [35.2191669, -80.9435256] | 2015-02-21 18:02:48 -0800 | null | null |
569,314,734,752,854,000 | negative | 1 | Customer Service Issue | 0.7126 | US Airways | null | JackieCarlon | null | 0 | @USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long! | null | 2015-02-21 17:56:24 -0800 | null | null |
569,314,643,627,413,500 | positive | 0.7033 | null | null | US Airways | null | CURVESandCHAOS | null | 0 | @USAirways thank you!!! | null | 2015-02-21 17:56:03 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,313,126,342,123,500 | negative | 1 | longlines | 0.6556 | US Airways | null | iZoom23 | null | 0 | @USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now. | null | 2015-02-21 17:50:01 -0800 | New York | Eastern Time (US & Canada) |
569,313,112,089,886,700 | negative | 0.6909 | Late Flight | 0.3642 | US Airways | null | jshieber | null | 0 | @USAirways hour 4 at the gate. | null | 2015-02-21 17:49:57 -0800 | New York | Beijing |
569,312,745,306,382,340 | negative | 1 | Can't Tell | 1 | US Airways | null | megalodondubs | null | 0 | @USAirways don't think you guys could mess things up any more.. Never flying with you again! | null | 2015-02-21 17:48:30 -0800 | America | Pacific Time (US & Canada) |
569,312,530,620,817,400 | negative | 1 | Lost Luggage | 0.3456 | US Airways | null | OthalieGraham | null | 0 | @USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far | [40.04915451, -75.10364317] | 2015-02-21 17:47:39 -0800 | null | null |
569,312,129,456,545,800 | negative | 1 | Late Flight | 0.6811 | US Airways | null | JinTama | null | 0 | @USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit. | null | 2015-02-21 17:46:03 -0800 | null | Atlantic Time (Canada) |
569,310,913,079,214,100 | negative | 1 | Late Flight | 1 | US Airways | null | MattClement | null | 0 | @USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights? | null | 2015-02-21 17:41:13 -0800 | Troy, NY | Eastern Time (US & Canada) |
569,309,864,759,050,240 | negative | 1 | Customer Service Issue | 1 | US Airways | null | GatorGirl36 | null | 0 | @USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed | null | 2015-02-21 17:37:03 -0800 | null | Eastern Time (US & Canada) |
569,308,130,464,698,400 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | CalAmor07 | null | 0 | @USAirways @rylietolbert15 wow you wouldn't say | null | 2015-02-21 17:30:10 -0800 | Sapere Aude | Eastern Time (US & Canada) |
569,307,561,083,703,300 | negative | 0.6731 | Late Flight | 0.6731 | US Airways | null | MorganWoroner | null | 0 | @USAirways BF has been stuck in CLT all day. Is the lounge offering free "This weather sucks & we all want to cry" tequila shots? | null | 2015-02-21 17:27:54 -0800 | Washington, D.C. | null |
569,306,871,242,367,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | TMadCLE | null | 2 | “@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses | [41.49092099, -81.71644934] | 2015-02-21 17:25:09 -0800 | Cleveland, OH | Eastern Time (US & Canada) |
569,305,239,834,136,600 | negative | 1 | Late Flight | 1 | US Airways | null | JackHWharton | null | 0 | @USAirways sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt. | [33.43629607, -111.99894068] | 2015-02-21 17:18:41 -0800 | null | null |
569,304,295,444,774,900 | negative | 1 | Can't Tell | 1 | US Airways | null | TMadCLE | null | 0 | .@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER | [41.49090693, -81.71627307] | 2015-02-21 17:14:55 -0800 | Cleveland, OH | Eastern Time (US & Canada) |
569,303,779,822,190,600 | positive | 0.3421 | null | 0 | US Airways | null | bartha75 | null | 0 | @USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn. | null | 2015-02-21 17:12:52 -0800 | san diego | null |
569,301,606,891,712,500 | neutral | 1 | null | null | US Airways | null | MarinaInTheCity | null | 0 | @USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894??? | null | 2015-02-21 17:04:14 -0800 | New York, NY | Eastern Time (US & Canada) |
569,300,435,091,251,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | Marci_DZ | null | 0 | @USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?! | null | 2015-02-21 16:59:35 -0800 | null | Eastern Time (US & Canada) |
569,298,163,632,373,760 | negative | 1 | Customer Service Issue | 1 | US Airways | null | notatibm | null | 0 | @USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight? | null | 2015-02-21 16:50:33 -0800 | Southampton, UK | London |
569,297,324,285,022,200 | neutral | 1 | null | null | US Airways | null | TRGTALP | null | 0 | @USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there? | null | 2015-02-21 16:47:13 -0800 | Leeds, West Yorkshire | London |
569,295,822,006,960,100 | positive | 0.6529 | null | 0 | US Airways | null | jshieber | null | 0 | @USAirways the plane crew has been as professional and courteous as the gate agents were flustered. | null | 2015-02-21 16:41:15 -0800 | New York | Beijing |
569,294,599,614,804,000 | negative | 1 | longlines | 0.6822 | US Airways | null | jshieber | null | 0 | @USAirways hell is terrible gate agents. And a three hour wait at the gate. | null | 2015-02-21 16:36:24 -0800 | New York | Beijing |
569,294,079,835,705,340 | negative | 1 | Customer Service Issue | 0.6649 | US Airways | null | observepeople | null | 0 | @USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25 | null | 2015-02-21 16:34:20 -0800 | null | Eastern Time (US & Canada) |
569,290,509,883,187,200 | positive | 0.6627 | null | 0 | US Airways | null | bartha75 | null | 0 | @USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling. | [0.0, 0.0] | 2015-02-21 16:20:09 -0800 | san diego | null |
569,289,836,995,190,800 | positive | 0.7065 | null | null | US Airways | null | awitsportsfreak | null | 0 | @USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl | [41.72221977, -71.44574004] | 2015-02-21 16:17:28 -0800 | Wisconsin, Arizona and... | Pacific Time (US & Canada) |
569,289,545,058,947,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | andreawalls21 | null | 0 | @USAirways nervous for flight tomrw out of key west not friendly customer service | null | 2015-02-21 16:16:19 -0800 | null | null |
569,289,254,616,076,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jennb | null | 0 | @USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight. | null | 2015-02-21 16:15:09 -0800 | oakland , ca | Pacific Time (US & Canada) |
569,289,098,944,507,900 | positive | 1 | null | null | US Airways | null | MarciDunnagan | null | 0 | @USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets. | null | 2015-02-21 16:14:32 -0800 | Boston, MA | Hawaii |
569,288,052,725,694,460 | neutral | 0.3631 | null | 0 | US Airways | null | DGHomeChef | null | 0 | @USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber | null | 2015-02-21 16:10:23 -0800 | New York | Eastern Time (US & Canada) |
569,287,724,471,066,600 | positive | 1 | null | null | US Airways | null | Alexxx3001 | null | 0 | @USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert! | null | 2015-02-21 16:09:05 -0800 | London | London |
569,284,223,590,232,060 | negative | 1 | Cancelled Flight | 0.631 | US Airways | null | ColDigu | null | 0 | @USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice | null | 2015-02-21 15:55:10 -0800 | New York, NY | null |
569,281,170,996,891,650 | negative | 1 | Customer Service Issue | 1 | US Airways | null | TMadCLE | null | 1 | @USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person. | [41.46454996, -81.70961875] | 2015-02-21 15:43:02 -0800 | Cleveland, OH | Eastern Time (US & Canada) |
569,280,553,574,277,100 | neutral | 1 | null | null | US Airways | null | rich0409 | null | 0 | @USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu | null | 2015-02-21 15:40:35 -0800 | null | null |
569,279,106,086,522,900 | negative | 0.6571 | Late Flight | 0.3399 | US Airways | null | jayarrre | null | 0 | @USAirways will you fly me to somewhere warm? I'm tired of this snow! :( | null | 2015-02-21 15:34:50 -0800 | null | null |
569,278,421,743,878,140 | negative | 1 | Can't Tell | 1 | US Airways | null | msk2216Matt | null | 0 | @USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers | null | 2015-02-21 15:32:07 -0800 | null | null |
569,278,418,606,559,200 | negative | 1 | Customer Service Issue | 0.6987 | US Airways | null | ElizabethFrayer | null | 0 | @USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers. | null | 2015-02-21 15:32:06 -0800 | null | null |
569,278,041,165,324,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | TMadCLE | null | 0 | @USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible | [41.46460532, -81.70957793] | 2015-02-21 15:30:36 -0800 | Cleveland, OH | Eastern Time (US & Canada) |
569,277,895,224,516,600 | negative | 1 | Customer Service Issue | 0.6771 | US Airways | null | ElizabethFrayer | null | 0 | @USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd. | null | 2015-02-21 15:30:01 -0800 | null | null |
569,277,477,652,172,800 | negative | 0.6179 | Flight Booking Problems | 0.3122 | US Airways | null | stormecharette | null | 0 | @USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me. | null | 2015-02-21 15:28:21 -0800 | Maine | Eastern Time (US & Canada) |
569,274,195,332,325,400 | negative | 1 | Customer Service Issue | 0.6606 | US Airways | null | Paigers987 | null | 0 | @USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home | null | 2015-02-21 15:15:19 -0800 | null | Atlantic Time (Canada) |
569,274,088,289,660,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | beychok | null | 0 | @USAirways it a change fee request from a month ago. after one hour on phone with your team, I’m told 120 day backlog. Awful. | null | 2015-02-21 15:14:53 -0800 | Washington DC | Central Time (US & Canada) |
569,273,247,252,008,960 | negative | 1 | Cancelled Flight | 1 | US Airways | null | WAWStewart | null | 0 | @USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there | null | 2015-02-21 15:11:33 -0800 | Pennsylvania | Eastern Time (US & Canada) |
569,273,176,775,114,750 | neutral | 0.6967 | null | 0 | US Airways | null | GreenkidspenWRA | null | 0 | @USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen? | null | 2015-02-21 15:11:16 -0800 | Grimsby - UK | null |
569,272,209,887,404,000 | neutral | 1 | null | null | US Airways | null | caseyshearusso | null | 0 | @USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you? | null | 2015-02-21 15:07:26 -0800 | connecticut | null |
569,270,187,725,160,450 | negative | 1 | Late Flight | 0.3684 | US Airways | null | KennethBracy | null | 0 | @USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious | null | 2015-02-21 14:59:23 -0800 | Where ever God puts me | null |
569,269,757,293,293,600 | negative | 1 | Can't Tell | 1 | US Airways | null | tlarmondra | null | 0 | @USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies. | null | 2015-02-21 14:57:41 -0800 | Charlotte, NC | null |
569,269,594,386,526,200 | positive | 0.6276 | null | null | US Airways | null | PinkBird | null | 0 | @USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx! | null | 2015-02-21 14:57:02 -0800 | null | Mountain Time (US & Canada) |
569,268,918,566,719,500 | negative | 1 | Late Flight | 1 | US Airways | null | talk2jomaude | null | 0 | @USAirways status shows "delayed" it was just "waiting for takeoff" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD | null | 2015-02-21 14:54:21 -0800 | null | null |
569,268,155,383,717,900 | negative | 1 | Late Flight | 1 | US Airways | null | CURVESandCHAOS | null | 0 | @USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels | null | 2015-02-21 14:51:19 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,267,207,324,246,000 | neutral | 1 | null | null | US Airways | null | amy_endres | null | 0 | @USAirways can you help us figure out our correct six digit confirmation number? | null | 2015-02-21 14:47:33 -0800 | cincinnati, ohio | null |
569,263,908,973,903,900 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | ElizabethFrayer | null | 0 | @USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways. | null | 2015-02-21 14:34:26 -0800 | null | null |
569,263,732,280,451,100 | positive | 1 | null | null | US Airways | null | MichelleFilling | null | 0 | @USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice | null | 2015-02-21 14:33:44 -0800 | null | Eastern Time (US & Canada) |
569,263,677,234,389,000 | neutral | 1 | null | null | US Airways | null | shivadelrahim | null | 0 | @USAirways what about AA miles for USAir flights booked through American? | null | 2015-02-21 14:33:31 -0800 | null | null |
569,263,496,560,422,900 | positive | 1 | null | null | US Airways | null | Punkasswill | null | 0 | @USAirways i hope i get the opportunity to join the team with this job opening! | null | 2015-02-21 14:32:48 -0800 | Nwps CA. | Alaska |
569,263,373,092,823,040 | negative | 1 | Cancelled Flight | 1 | US Airways | null | ElizabethFrayer | null | 0 | @USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying? | null | 2015-02-21 14:32:19 -0800 | null | null |
569,262,702,301,876,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jeffpash | null | 0 | @USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive | null | 2015-02-21 14:29:39 -0800 | San Francisco | Pacific Time (US & Canada) |
569,261,236,094,967,800 | neutral | 0.7185 | null | 0 | US Airways | null | javierfigueroa | null | 0 | @USAirways can you DM me please? | null | 2015-02-21 14:23:49 -0800 | 33027 | Eastern Time (US & Canada) |
569,260,276,626,956,300 | neutral | 1 | null | null | US Airways | null | sarahtinvt | null | 0 | @USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM? | null | 2015-02-21 14:20:00 -0800 | null | Quito |
569,259,449,115,942,900 | positive | 1 | null | null | US Airways | null | OthalieGraham | null | 0 | @USAirways thank you! You have always been so good to me. I will follow up. | [39.94624391, -75.17915216] | 2015-02-21 14:16:43 -0800 | null | null |
569,258,945,254,191,100 | positive | 0.6531 | null | null | US Airways | null | Le_Sport1 | null | 0 | @USAirways No Problem - he was the only person in the airport who would help :) | null | 2015-02-21 14:14:43 -0800 | Rhos-on-Sea | London |
569,258,934,864,781,300 | neutral | 1 | null | null | US Airways | null | beekaytulsa | null | 0 | @USAirways Okee doke | null | 2015-02-21 14:14:41 -0800 | Flyover country | Central Time (US & Canada) |
569,258,544,714,911,740 | positive | 0.6879 | null | 0 | US Airways | null | PinkBird | null | 0 | @USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed... | null | 2015-02-21 14:13:08 -0800 | null | Mountain Time (US & Canada) |
569,256,468,198,924,300 | positive | 0.6934 | null | null | US Airways | null | MichelleFilling | null | 0 | @USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice | null | 2015-02-21 14:04:52 -0800 | null | Eastern Time (US & Canada) |
569,256,374,011,428,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | beekaytulsa | null | 0 | @USAirways I was told a "return call" by a human | null | 2015-02-21 14:04:30 -0800 | Flyover country | Central Time (US & Canada) |
569,255,036,796,215,300 | negative | 0.7118 | Customer Service Issue | 0.7118 | US Airways | null | javierfigueroa | null | 0 | @USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here. | null | 2015-02-21 13:59:11 -0800 | 33027 | Eastern Time (US & Canada) |
569,253,430,100,946,940 | positive | 0.6363 | null | 0 | US Airways | null | MattMuskrat | null | 0 | @USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service! | null | 2015-02-21 13:52:48 -0800 | null | null |
569,252,439,548,952,600 | negative | 1 | longlines | 0.3434 | US Airways | null | OthalieGraham | null | 0 | @USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!! | [39.90000449, -75.20693516] | 2015-02-21 13:48:52 -0800 | null | null |
569,252,020,474,896,400 | negative | 1 | Can't Tell | 0.6695 | US Airways | null | MaxAtchity | null | 0 | @USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe | null | 2015-02-21 13:47:12 -0800 | null | Eastern Time (US & Canada) |
569,250,990,291,062,800 | neutral | 0.6665 | null | null | US Airways | null | PinkBird | null | 0 | @USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does! | null | 2015-02-21 13:43:06 -0800 | null | Mountain Time (US & Canada) |
569,250,438,882,705,400 | neutral | 0.6947 | null | null | US Airways | null | RaulFNYC | null | 0 | @USAirways Ok Thanks | null | 2015-02-21 13:40:55 -0800 | GLOBAL CITIZEN | Atlantic Time (Canada) |
569,248,875,825,008,640 | negative | 1 | Customer Service Issue | 0.6818 | US Airways | null | LindsaySweeting | null | 0 | @USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you | null | 2015-02-21 13:34:42 -0800 | Asheville, NC | Central Time (US & Canada) |
569,248,700,947,689,500 | negative | 1 | Late Flight | 0.6559 | US Airways | null | SSGV | null | 0 | @USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir | null | 2015-02-21 13:34:01 -0800 | Kokomo, IN | null |
569,248,672,606,597,100 | negative | 1 | Damaged Luggage | 0.6818 | US Airways | null | karsonbobbi | null | 0 | @USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX. | null | 2015-02-21 13:33:54 -0800 | Knoxville, TN | Indiana (East) |
569,248,250,424,918,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | LindsaySweeting | null | 0 | @USAirways We did. @AmericanAir said to open one with you, too. | null | 2015-02-21 13:32:13 -0800 | Asheville, NC | Central Time (US & Canada) |
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