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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,381,601,374,638,100 | negative | 1 | Customer Service Issue | 0.6916 | US Airways | null | stuf_bethsays | null | 0 | @USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!! | null | 2015-02-21 22:22:07 -0800 | null | null |
569,381,443,257,958,400 | neutral | 1 | null | null | US Airways | null | JEOKOO1 | null | 0 | @USAirways download jeokoo the American app for air travelers | null | 2015-02-21 22:21:29 -0800 | Washington, DC. | null |
569,380,739,285,786,600 | negative | 1 | Customer Service Issue | 0.6697 | US Airways | null | stuf_bethsays | null | 1 | @USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight | null | 2015-02-21 22:18:41 -0800 | null | null |
569,380,098,119,499,800 | negative | 1 | Customer Service Issue | 0.6894 | US Airways | null | Leigh_Walton | null | 0 | @USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please? | null | 2015-02-21 22:16:08 -0800 | null | Eastern Time (US & Canada) |
569,380,081,254,027,260 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stuf_bethsays | null | 0 | @usairways I've been on hold since 11:30pm how many customer service reps do you have?
#seriously | null | 2015-02-21 22:16:04 -0800 | null | null |
569,379,997,175,177,200 | negative | 0.6875 | Late Flight | 0.6875 | US Airways | null | Ali_BarnesXO | null | 0 | @USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁 | [43.74167873, -79.3442243] | 2015-02-21 22:15:44 -0800 | null | Atlantic Time (Canada) |
569,379,979,055,796,200 | negative | 1 | Customer Service Issue | 0.6465 | US Airways | null | PhilHagen | null | 1 | @USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here. | null | 2015-02-21 22:15:40 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,378,015,429,447,700 | negative | 1 | Late Flight | 0.3333 | US Airways | null | iseriesdomino | null | 0 | @USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger. | null | 2015-02-21 22:07:52 -0800 | United States | Central Time (US & Canada) |
569,377,633,894,445,060 | negative | 1 | Customer Service Issue | 0.6492 | US Airways | null | SDeShazo_89 | null | 0 | @USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!! | null | 2015-02-21 22:06:21 -0800 | Hoover, Alabama | null |
569,377,149,045,444,600 | negative | 1 | Late Flight | 0.6641 | US Airways | null | JoshuakingMba | null | 0 | @USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again | null | 2015-02-21 22:04:25 -0800 | Richmond, VA | null |
569,376,311,824,621,600 | negative | 1 | Flight Attendant Complaints | 0.3441 | US Airways | null | AndyLeeEsq | null | 0 | @USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet | null | 2015-02-21 22:01:05 -0800 | null | null |
569,375,244,751,745,000 | negative | 0.6656 | Late Flight | 0.3421 | US Airways | null | ch_mom | null | 0 | “@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic | null | 2015-02-21 21:56:51 -0800 | Boston, MA | null |
569,374,561,197,789,200 | negative | 1 | Late Flight | 0.6947 | US Airways | null | iseriesdomino | null | 0 | @USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart! | null | 2015-02-21 21:54:08 -0800 | United States | Central Time (US & Canada) |
569,374,560,505,737,200 | negative | 0.6598 | Can't Tell | 0.6598 | US Airways | null | timleary_ | null | 0 | @USAirways I better get a free flight | null | 2015-02-21 21:54:08 -0800 | null | Mazatlan |
569,373,650,647,945,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | realmattberry | null | 0 | @USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out | null | 2015-02-21 21:50:31 -0800 | NYC | Eastern Time (US & Canada) |
569,373,631,999,926,300 | negative | 1 | Customer Service Issue | 0.6632 | US Airways | null | TheSanjR | null | 0 | @USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab. | null | 2015-02-21 21:50:26 -0800 | null | Eastern Time (US & Canada) |
569,373,375,988,150,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | realmattberry | null | 0 | @USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent. | null | 2015-02-21 21:49:25 -0800 | NYC | Eastern Time (US & Canada) |
569,373,336,922,230,800 | negative | 1 | Late Flight | 0.6845 | US Airways | null | AndyLeeEsq | null | 0 | @USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags | null | 2015-02-21 21:49:16 -0800 | null | null |
569,372,837,854,756,860 | negative | 1 | Customer Service Issue | 0.6705 | US Airways | null | realmattberry | null | 0 | @USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working . | null | 2015-02-21 21:47:17 -0800 | NYC | Eastern Time (US & Canada) |
569,372,595,067,490,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | nm4agoodlife | null | 0 | @USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help? | null | 2015-02-21 21:46:19 -0800 | null | Eastern Time (US & Canada) |
569,372,422,509,453,300 | negative | 1 | Late Flight | 0.3544 | US Airways | null | _RobPrice | null | 0 | @USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM | null | 2015-02-21 21:45:38 -0800 | null | Sydney |
569,372,340,309,651,460 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ChrisWalters_WV | null | 0 | @USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps | null | 2015-02-21 21:45:19 -0800 | West Virginia | Central Time (US & Canada) |
569,372,015,980,707,840 | negative | 1 | Customer Service Issue | 1 | US Airways | null | b_lind | null | 0 | @USAirways keeps dropping my call and won't even let me stay on hold because they are "too busy" #idontwanttocallback | null | 2015-02-21 21:44:01 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
569,371,693,602,476,000 | negative | 1 | Cancelled Flight | 0.3444 | US Airways | null | nm4agoodlife | null | 0 | @USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change | null | 2015-02-21 21:42:44 -0800 | null | Eastern Time (US & Canada) |
569,371,393,294,344,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jtrexsocial | null | 1 | @UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing. | null | 2015-02-21 21:41:33 -0800 | Philadelphia | Eastern Time (US & Canada) |
569,370,553,963,786,240 | neutral | 1 | null | null | US Airways | null | ColfaxCapital | null | 0 | @USAirways I intend to..very much. My 4,000 followers will as well. | null | 2015-02-21 21:38:13 -0800 | 39.0708° N, 106.9886° W | Quito |
569,369,390,178,799,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | 4ensicdds | null | 0 | @USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain | null | 2015-02-21 21:33:35 -0800 | Long Island, NY | Eastern Time (US & Canada) |
569,369,008,580,874,240 | negative | 1 | Cancelled Flight | 0.66 | US Airways | null | dailylaurel | null | 0 | @USAirways even alternate options are allready full...even with hotel voucher...no more room in philly? | null | 2015-02-21 21:32:04 -0800 | Bruxelle-Paris-Marseille-(BPM) | Athens |
569,368,532,242,145,300 | negative | 1 | Customer Service Issue | 0.7021 | US Airways | null | _RobPrice | null | 1 | @USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald | null | 2015-02-21 21:30:11 -0800 | null | Sydney |
569,368,352,868,556,800 | positive | 1 | null | null | US Airways | null | Hayden_Ehlich | null | 0 | @USAirways ok thank you! Very helpful! This is why you're my favorite airline! | null | 2015-02-21 21:29:28 -0800 | Blue Ridge High School | Atlantic Time (Canada) |
569,367,829,188,886,500 | negative | 0.6677 | Flight Attendant Complaints | 0.3635 | US Airways | null | YoungBBE3 | null | 0 | @USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest. | null | 2015-02-21 21:27:23 -0800 | null | Eastern Time (US & Canada) |
569,366,960,871,333,900 | negative | 1 | Late Flight | 1 | US Airways | null | TheHaileyTate | null | 1 | @USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago! | null | 2015-02-21 21:23:56 -0800 | Barneys New York | null |
569,366,383,458,275,300 | negative | 1 | Late Flight | 1 | US Airways | null | ColfaxCapital | null | 0 | @USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this? | null | 2015-02-21 21:21:38 -0800 | 39.0708° N, 106.9886° W | Quito |
569,365,604,832,047,100 | negative | 1 | Late Flight | 0.6542 | US Airways | null | PhilHagen | null | 0 | @USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk? | null | 2015-02-21 21:18:33 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,364,758,681,559,040 | negative | 1 | Customer Service Issue | 0.6465 | US Airways | null | TheSanjR | null | 0 | @USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here. | null | 2015-02-21 21:15:11 -0800 | null | Eastern Time (US & Canada) |
569,364,610,572,259,300 | negative | 1 | Can't Tell | 0.3696 | US Airways | null | nataliembaur | null | 0 | @USAirways question is why flight took off at all, now a friend is stuck needlessly in another city | null | 2015-02-21 21:14:36 -0800 | Miami, Florida | null |
569,364,189,753,544,700 | neutral | 1 | null | null | US Airways | null | bta7 | null | 0 | @USAirways in a few weeks | null | 2015-02-21 21:12:55 -0800 | Wauwatosa, WI | Central Time (US & Canada) |
569,363,263,588,339,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FalconjcJohn | null | 0 | @USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again. | null | 2015-02-21 21:09:14 -0800 | null | null |
569,362,336,991,092,740 | negative | 1 | Cancelled Flight | 0.677 | US Airways | null | realmattberry | null | 0 | @USAirways 4 hours . How do I change my flight that was Cancelled Flightled ? | null | 2015-02-21 21:05:34 -0800 | NYC | Eastern Time (US & Canada) |
569,362,149,400,838,140 | negative | 0.6534 | Customer Service Issue | 0.3372 | US Airways | null | YoungBBE3 | null | 0 | @USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to? | null | 2015-02-21 21:04:49 -0800 | null | Eastern Time (US & Canada) |
569,361,961,487,478,800 | negative | 1 | Late Flight | 0.66 | US Airways | null | OP_Rahul | null | 0 | @USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one. | null | 2015-02-21 21:04:04 -0800 | Ocean View, Hawaii | null |
569,361,898,581,467,140 | negative | 1 | Customer Service Issue | 1 | US Airways | null | anieanne1 | null | 0 | @USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect? | null | 2015-02-21 21:03:49 -0800 | Boston, Ma | Atlantic Time (Canada) |
569,361,887,659,294,700 | negative | 0.6885 | Customer Service Issue | 0.6885 | US Airways | null | Hayden_Ehlich | null | 0 | @USAirways its fine.
Just wondering where my money went... | null | 2015-02-21 21:03:46 -0800 | Blue Ridge High School | Atlantic Time (Canada) |
569,361,587,032,748,000 | negative | 1 | Bad Flight | 0.6598 | US Airways | null | YoungBBE3 | null | 0 | @USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home? | null | 2015-02-21 21:02:35 -0800 | null | Eastern Time (US & Canada) |
569,360,552,272,769,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | TheSanjR | null | 0 | @USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service! | null | 2015-02-21 20:58:28 -0800 | null | Eastern Time (US & Canada) |
569,360,352,594,546,700 | negative | 1 | Customer Service Issue | 0.6702 | US Airways | null | nm4agoodlife | null | 0 | @USAirways As a member of the news media, the awful service of the last few days won't go unnoticed. | null | 2015-02-21 20:57:40 -0800 | null | Eastern Time (US & Canada) |
569,359,793,800,024,060 | negative | 1 | longlines | 0.3579 | US Airways | null | corybronze | null | 1 | @USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday! | null | 2015-02-21 20:55:27 -0800 | null | null |
569,359,025,655,181,300 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | nm4agoodlife | null | 0 | @USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable | null | 2015-02-21 20:52:24 -0800 | null | Eastern Time (US & Canada) |
569,358,953,567,670,300 | negative | 0.7008 | Cancelled Flight | 0.7008 | US Airways | null | msscottwg | null | 0 | @USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication. | null | 2015-02-21 20:52:07 -0800 | null | null |
569,357,810,867,138,560 | negative | 1 | Late Flight | 0.6718 | US Airways | null | ColfaxCapital | null | 0 | @USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica | null | 2015-02-21 20:47:34 -0800 | 39.0708° N, 106.9886° W | Quito |
569,357,691,715,493,900 | neutral | 0.6677 | null | 0 | US Airways | null | PhilHagen | null | 0 | @USAirways yes - tells me the only way to mod plans is to call the 4322 number. | null | 2015-02-21 20:47:06 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,357,122,527,469,600 | neutral | 1 | null | null | US Airways | null | Shimbo1987 | null | 0 | @USAirways Can I book award travel on Etihad with Dividend Miles? | null | 2015-02-21 20:44:50 -0800 | null | Atlantic Time (Canada) |
569,357,079,716,229,100 | negative | 1 | Cancelled Flight | 0.6632 | US Airways | null | VanessaRSnyder | null | 0 | @USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable! | [34.00912984, -84.37154603] | 2015-02-21 20:44:40 -0800 | Atlanta, GA | Quito |
569,356,553,977,012,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | PhilHagen | null | 0 | @USAirways 3hr30min right now... any end in sight? | null | 2015-02-21 20:42:35 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,356,513,061,556,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | brynyc | null | 0 | @USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp! | null | 2015-02-21 20:42:25 -0800 | null | null |
569,355,923,396,780,000 | negative | 1 | Late Flight | 1 | US Airways | null | ColfaxCapital | null | 0 | @USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection? | null | 2015-02-21 20:40:04 -0800 | 39.0708° N, 106.9886° W | Quito |
569,354,882,370,572,300 | neutral | 0.6667 | null | 0 | US Airways | null | nataliembaur | null | 0 | @USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight? | null | 2015-02-21 20:35:56 -0800 | Miami, Florida | null |
569,353,641,615,687,700 | negative | 1 | Flight Attendant Complaints | 0.6473 | US Airways | null | jessouc | null | 0 | @USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time | null | 2015-02-21 20:31:00 -0800 | null | Mountain Time (US & Canada) |
569,353,501,123,280,900 | negative | 1 | Customer Service Issue | 0.6691 | US Airways | null | jessouc | null | 0 | @USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service | null | 2015-02-21 20:30:27 -0800 | null | Mountain Time (US & Canada) |
569,353,454,914,662,400 | negative | 1 | Late Flight | 1 | US Airways | null | ColfaxCapital | null | 0 | @USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline | null | 2015-02-21 20:30:16 -0800 | 39.0708° N, 106.9886° W | Quito |
569,353,354,545,008,640 | negative | 1 | Late Flight | 1 | US Airways | null | jessouc | null | 0 | @USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space | null | 2015-02-21 20:29:52 -0800 | null | Mountain Time (US & Canada) |
569,353,230,007,664,640 | negative | 1 | Lost Luggage | 0.3485 | US Airways | null | jessouc | null | 0 | @USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault | null | 2015-02-21 20:29:22 -0800 | null | Mountain Time (US & Canada) |
569,352,847,898,386,400 | negative | 1 | Can't Tell | 0.3579 | US Airways | null | teammccabe | null | 0 | @USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS | null | 2015-02-21 20:27:51 -0800 | Cape Cod | Eastern Time (US & Canada) |
569,352,324,700,708,860 | negative | 0.6331 | Cancelled Flight | 0.3465 | US Airways | null | dailylaurel | null | 0 | @USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm | null | 2015-02-21 20:25:46 -0800 | Bruxelle-Paris-Marseille-(BPM) | Athens |
569,351,289,026,568,200 | negative | 1 | Late Flight | 1 | US Airways | null | FalconjcJohn | null | 0 | @USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail. | null | 2015-02-21 20:21:39 -0800 | null | null |
569,351,224,274,718,700 | negative | 1 | Can't Tell | 1 | US Airways | null | eroccia | null | 0 | @USAirways by far the worst airline in history. I'll never ever fly your garbage again | null | 2015-02-21 20:21:24 -0800 | 40.229994,-74.893221 | Eastern Time (US & Canada) |
569,350,289,729,458,200 | negative | 1 | Late Flight | 1 | US Airways | null | Will_Watson6 | null | 0 | @USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV | null | 2015-02-21 20:17:41 -0800 | The road to glory | Pacific Time (US & Canada) |
569,347,552,484,728,800 | negative | 1 | Late Flight | 0.7 | US Airways | null | EllenFord | null | 0 | @USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!! | null | 2015-02-21 20:06:49 -0800 | Gloucester, MA | Quito |
569,347,372,595,212,300 | negative | 1 | Late Flight | 0.6995 | US Airways | null | KittyD27 | null | 0 | @USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL "No hanger open" & "a pile of snow"? #terriblecommunication | null | 2015-02-21 20:06:06 -0800 | Albany, NY | null |
569,346,960,181,870,600 | negative | 1 | Bad Flight | 0.6667 | US Airways | null | EllenFord | null | 0 | @USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot | null | 2015-02-21 20:04:27 -0800 | Gloucester, MA | Quito |
569,346,721,173,655,550 | negative | 1 | longlines | 0.6776 | US Airways | null | BradHuff88 | null | 0 | @USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience | null | 2015-02-21 20:03:30 -0800 | CT | null |
569,345,780,244,312,060 | negative | 1 | Flight Booking Problems | 0.6383 | US Airways | null | Hayden_Ehlich | null | 0 | @USAirways HELP! It says "the payment is denied" but my money has been taken out of my bank?
And it says I have no trips coming up?? | null | 2015-02-21 19:59:46 -0800 | Blue Ridge High School | Atlantic Time (Canada) |
569,345,132,866,220,000 | negative | 0.6596 | Cancelled Flight | 0.6596 | US Airways | null | Dr24hours | null | 0 | @USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm. | null | 2015-02-21 19:57:12 -0800 | East Coast City | Eastern Time (US & Canada) |
569,345,076,406,693,900 | negative | 1 | Bad Flight | 0.397 | US Airways | null | sherylfish | null | 0 | @USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in | null | 2015-02-21 19:56:58 -0800 | null | Eastern Time (US & Canada) |
569,343,970,360,348,700 | negative | 1 | Customer Service Issue | 0.6916 | US Airways | null | realmattberry | null | 0 | @USAirways @AmericanAir how do I get thru on hold over 3 hours ? | null | 2015-02-21 19:52:35 -0800 | NYC | Eastern Time (US & Canada) |
569,343,738,331,275,260 | negative | 1 | Customer Service Issue | 0.6838 | US Airways | null | OP_Rahul | null | 0 | @USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting. | null | 2015-02-21 19:51:39 -0800 | Ocean View, Hawaii | null |
569,343,563,244,425,200 | negative | 1 | Late Flight | 1 | US Airways | null | realmattberry | null | 0 | @USAirways how do I change flights . 3 hours is crazy please help | null | 2015-02-21 19:50:58 -0800 | NYC | Eastern Time (US & Canada) |
569,343,160,062,742,500 | negative | 1 | Customer Service Issue | 0.6777 | US Airways | null | realmattberry | null | 0 | @USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost | null | 2015-02-21 19:49:21 -0800 | NYC | Eastern Time (US & Canada) |
569,343,070,849,740,800 | negative | 1 | Customer Service Issue | 0.684 | US Airways | null | ball_tracey | null | 2 | @USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up | [39.87355987, -75.24730884] | 2015-02-21 19:49:00 -0800 | null | Amsterdam |
569,342,681,551,400,960 | negative | 1 | Late Flight | 0.3786 | US Airways | null | realmattberry | null | 0 | @USAirways please help on hold 3 hours can't change flights I'm stuck here | null | 2015-02-21 19:47:27 -0800 | NYC | Eastern Time (US & Canada) |
569,342,508,553,121,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | realmattberry | null | 0 | @USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights | null | 2015-02-21 19:46:46 -0800 | NYC | Eastern Time (US & Canada) |
569,341,439,148,236,800 | neutral | 0.6688 | null | 0 | US Airways | null | GPachtinger | null | 0 | @USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4 | null | 2015-02-21 19:42:31 -0800 | Levittown, Pa | Eastern Time (US & Canada) |
569,340,402,786,025,500 | negative | 1 | Customer Service Issue | 0.6559 | US Airways | null | GatorGirl36 | null | 0 | @USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence | null | 2015-02-21 19:38:24 -0800 | null | Eastern Time (US & Canada) |
569,339,928,678,522,900 | negative | 0.6717 | Late Flight | 0.6717 | US Airways | null | gmena91 | null | 0 | @USAirways depart from where? It departed PHX and was due to land at DCA around 8pm. | null | 2015-02-21 19:36:31 -0800 | null | null |
569,338,966,857,687,040 | negative | 1 | Flight Attendant Complaints | 0.6727 | US Airways | null | HurnerAndTooch | null | 0 | @USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion. | null | 2015-02-21 19:32:42 -0800 | Virginia | null |
569,338,658,295,193,600 | negative | 1 | Late Flight | 1 | US Airways | null | PhilHagen | null | 0 | @USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time? | null | 2015-02-21 19:31:28 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,338,605,057,015,800 | negative | 1 | Lost Luggage | 1 | US Airways | null | HurnerAndTooch | null | 0 | @USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage. | null | 2015-02-21 19:31:15 -0800 | Virginia | null |
569,338,492,515,278,850 | negative | 1 | Late Flight | 1 | US Airways | null | shriya_p | null | 0 | @USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far! | null | 2015-02-21 19:30:49 -0800 | London | null |
569,337,645,878,390,800 | negative | 1 | Late Flight | 0.6932 | US Airways | null | HurnerAndTooch | null | 0 | @USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather | null | 2015-02-21 19:27:27 -0800 | Virginia | null |
569,337,605,223,006,200 | negative | 1 | Late Flight | 0.6658 | US Airways | null | JennyBraueBraue | null | 0 | @USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again | null | 2015-02-21 19:27:17 -0800 | New York, NY | Eastern Time (US & Canada) |
569,337,274,707,660,800 | positive | 0.6701 | null | 0 | US Airways | null | Rachel_Helena16 | null | 0 | @USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :) | null | 2015-02-21 19:25:58 -0800 | Halifax, Nova Scotia, Canada | Eastern Time (US & Canada) |
569,337,230,935,724,000 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | dnadamsel | null | 0 | @USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation. | null | 2015-02-21 19:25:48 -0800 | null | Quito |
569,337,064,484,962,300 | negative | 1 | Can't Tell | 0.3426 | US Airways | null | daroberts1 | null | 0 | @USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights | [39.87414824, -75.25238981] | 2015-02-21 19:25:08 -0800 | Virginia Beach, Virginia | Eastern Time (US & Canada) |
569,336,493,224,955,900 | negative | 1 | Late Flight | 1 | US Airways | null | daroberts1 | null | 0 | @USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact [email protected] | [39.87414053, -75.25236332] | 2015-02-21 19:22:52 -0800 | Virginia Beach, Virginia | Eastern Time (US & Canada) |
569,335,998,083,174,400 | negative | 1 | Late Flight | 1 | US Airways | null | BUsoccer | null | 0 | @USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway. | null | 2015-02-21 19:20:54 -0800 | www.bucknellbison.com | Quito |
569,333,934,670,139,400 | positive | 1 | null | null | US Airways | null | asset25 | null | 0 | @USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch! | null | 2015-02-21 19:12:42 -0800 | null | null |
569,332,399,471,001,600 | negative | 1 | Customer Service Issue | 0.6888 | US Airways | null | FrancisDeana | null | 0 | @USAirways so far no call back | null | 2015-02-21 19:06:36 -0800 | null | null |
569,332,237,138,841,600 | positive | 0.3502 | null | 0 | US Airways | null | MattClement | null | 0 | @USAirways Oh well. I'll get to Cancun eventually. | null | 2015-02-21 19:05:57 -0800 | Troy, NY | Eastern Time (US & Canada) |
569,332,044,909,678,600 | negative | 1 | longlines | 0.6753 | US Airways | null | AuroraBIZ | null | 0 | @USAirways standing in line with 100 people all looking to do the same | null | 2015-02-21 19:05:11 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,330,686,135,537,660 | negative | 1 | Flight Booking Problems | 0.6724 | US Airways | null | GatorGirl36 | null | 0 | @USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable | null | 2015-02-21 18:59:47 -0800 | null | Eastern Time (US & Canada) |
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