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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,246,373,020,717,060 | negative | 0.6849 | Customer Service Issue | 0.6849 | US Airways | null | LindsaySweeting | null | 0 | @USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3) | null | 2015-02-21 13:24:46 -0800 | Asheville, NC | Central Time (US & Canada) |
569,246,231,500,685,300 | negative | 1 | Lost Luggage | 1 | US Airways | null | LindsaySweeting | null | 0 | @USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3) | null | 2015-02-21 13:24:12 -0800 | Asheville, NC | Central Time (US & Canada) |
569,245,856,680,914,940 | negative | 1 | Late Flight | 1 | US Airways | null | LindsaySweeting | null | 0 | @USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3) | null | 2015-02-21 13:22:42 -0800 | Asheville, NC | Central Time (US & Canada) |
569,245,155,837,882,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | LindsaySweeting | null | 0 | @USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday. | null | 2015-02-21 13:19:55 -0800 | Asheville, NC | Central Time (US & Canada) |
569,245,152,406,954,000 | negative | 0.6602 | Can't Tell | 0.3318 | US Airways | null | kelleynandrew | null | 0 | @USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing? | null | 2015-02-21 13:19:55 -0800 | null | null |
569,244,957,698,969,600 | negative | 1 | Lost Luggage | 0.6759 | US Airways | null | LindsaySweeting | null | 0 | @USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS. | null | 2015-02-21 13:19:08 -0800 | Asheville, NC | Central Time (US & Canada) |
569,243,185,832,169,500 | negative | 1 | Can't Tell | 1 | US Airways | null | POnions | null | 0 | @USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck | null | 2015-02-21 13:12:06 -0800 | CT, USA | Central Time (US & Canada) |
569,242,425,530,712,060 | negative | 1 | Customer Service Issue | 0.3683 | US Airways | null | POnions | null | 0 | @USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline. | null | 2015-02-21 13:09:04 -0800 | CT, USA | Central Time (US & Canada) |
569,242,046,621,491,200 | positive | 1 | null | null | US Airways | null | Tom4719 | null | 0 | @USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked | null | 2015-02-21 13:07:34 -0800 | West Des Moines, IA | Central Time (US & Canada) |
569,241,970,662,645,760 | negative | 1 | Can't Tell | 1 | US Airways | null | POnions | null | 0 | @USAirways you guys straight up suck ass | null | 2015-02-21 13:07:16 -0800 | CT, USA | Central Time (US & Canada) |
569,241,834,670,698,500 | negative | 1 | Late Flight | 0.7022 | US Airways | null | POnions | null | 0 | @USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me? | null | 2015-02-21 13:06:44 -0800 | CT, USA | Central Time (US & Canada) |
569,241,701,434,449,900 | positive | 1 | null | null | US Airways | null | JoVeSi | null | 0 | @USAirways I love you guys!!! | null | 2015-02-21 13:06:12 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
569,241,467,916,566,500 | negative | 0.6667 | Flight Booking Problems | 0.3556 | US Airways | null | MarciDunnagan | null | 0 | @USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair | null | 2015-02-21 13:05:16 -0800 | Boston, MA | Hawaii |
569,241,158,196,400,100 | negative | 1 | Flight Booking Problems | 0.6758 | US Airways | null | afbillings | null | 0 | @USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!? | null | 2015-02-21 13:04:02 -0800 | Charlotte, NC | null |
569,239,087,493,857,300 | negative | 0.6526 | Late Flight | 0.3579 | US Airways | null | POnions | null | 0 | @USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. | null | 2015-02-21 12:55:49 -0800 | CT, USA | Central Time (US & Canada) |
569,238,450,794,209,300 | negative | 1 | Flight Booking Problems | 0.6317 | US Airways | null | KaiserRolls | null | 0 | @USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks | null | 2015-02-21 12:53:17 -0800 | Arizona | Arizona |
569,237,783,715,422,200 | neutral | 0.6995 | null | 0 | US Airways | null | SSGV | null | 0 | @USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http://t.co/0jUtCDRLjl | null | 2015-02-21 12:50:38 -0800 | Kokomo, IN | null |
569,236,665,950,203,900 | negative | 1 | Cancelled Flight | 0.6904 | US Airways | null | WikeMK | null | 0 | @timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail | null | 2015-02-21 12:46:11 -0800 | washington, dc | Eastern Time (US & Canada) |
569,234,806,543,929,340 | negative | 1 | Bad Flight | 0.6617 | US Airways | null | POnions | null | 0 | @USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l | null | 2015-02-21 12:38:48 -0800 | CT, USA | Central Time (US & Canada) |
569,234,264,153,174,000 | negative | 1 | Can't Tell | 1 | US Airways | null | jksmokes_billy | null | 0 | @USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv | [35.2238122, -80.9435393] | 2015-02-21 12:36:39 -0800 | null | null |
569,230,567,759,327,200 | negative | 1 | Bad Flight | 0.6703 | US Airways | null | POnions | null | 0 | @USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter | null | 2015-02-21 12:21:57 -0800 | CT, USA | Central Time (US & Canada) |
569,229,557,468,827,650 | negative | 1 | Customer Service Issue | 1 | US Airways | null | beekaytulsa | null | 0 | @USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient? | null | 2015-02-21 12:17:56 -0800 | Flyover country | Central Time (US & Canada) |
569,229,441,739,522,050 | negative | 1 | Customer Service Issue | 1 | US Airways | null | billskutch | null | 0 | @USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going | null | 2015-02-21 12:17:29 -0800 | null | Eastern Time (US & Canada) |
569,229,135,752,642,560 | negative | 1 | Can't Tell | 1 | US Airways | null | POnions | null | 0 | @USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!! | null | 2015-02-21 12:16:16 -0800 | CT, USA | Central Time (US & Canada) |
569,226,857,272,516,600 | positive | 0.6333 | null | 0 | US Airways | null | MattClement | null | 0 | @USAirways Can't wait for the trip. Thanks for getting me there! | null | 2015-02-21 12:07:13 -0800 | Troy, NY | Eastern Time (US & Canada) |
569,226,044,118,581,250 | negative | 1 | Can't Tell | 0.6937 | US Airways | null | MathieuChauve | null | 0 | @USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr? | null | 2015-02-21 12:03:59 -0800 | null | Eastern Time (US & Canada) |
569,225,958,495,952,900 | negative | 1 | Late Flight | 0.6522 | US Airways | null | courtnush | null | 0 | @USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss. | null | 2015-02-21 12:03:38 -0800 | Downtown Phoenix (#dtphx), AZ | null |
569,223,653,952,323,600 | negative | 1 | Customer Service Issue | 0.6854 | US Airways | null | RaulFNYC | null | 0 | @USAirways I called twice the recording says that it has being delivered to my apt but it is not here ? | null | 2015-02-21 11:54:29 -0800 | GLOBAL CITIZEN | Atlantic Time (Canada) |
569,223,536,507,809,800 | negative | 1 | Late Flight | 0.3515 | US Airways | null | Matt_Gerlach | null | 0 | @USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds? | null | 2015-02-21 11:54:01 -0800 | ÜT: 43.106744,-76.14949 | Eastern Time (US & Canada) |
569,223,492,987,723,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sejly03 | null | 0 | @USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE | null | 2015-02-21 11:53:51 -0800 | null | Eastern Time (US & Canada) |
569,223,482,791,366,660 | negative | 0.6734 | Flight Booking Problems | 0.6734 | US Airways | null | shphotographydc | null | 0 | @USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir | null | 2015-02-21 11:53:48 -0800 | dc | null |
569,220,920,218,296,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | Marci_DZ | null | 0 | @USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel? | null | 2015-02-21 11:43:37 -0800 | null | Eastern Time (US & Canada) |
569,220,438,397,751,300 | positive | 1 | null | null | US Airways | null | culvert | null | 0 | @USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her! | null | 2015-02-21 11:41:42 -0800 | Miami, Fla | Eastern Time (US & Canada) |
569,220,243,123,544,060 | positive | 0.6778 | null | 0 | US Airways | null | MichelleFilling | null | 0 | @USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice | null | 2015-02-21 11:40:56 -0800 | null | Eastern Time (US & Canada) |
569,219,405,852,377,100 | negative | 1 | Lost Luggage | 1 | US Airways | null | ankitgulati | null | 0 | @USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag | null | 2015-02-21 11:37:36 -0800 | charlotte, north carolina | Central Time (US & Canada) |
569,217,929,541,238,800 | negative | 0.696 | Cancelled Flight | 0.696 | US Airways | null | ERHinman | null | 0 | @USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked? | null | 2015-02-21 11:31:44 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,217,342,380,445,700 | negative | 1 | Lost Luggage | 1 | US Airways | null | RaulFNYC | null | 0 | @USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE | null | 2015-02-21 11:29:24 -0800 | GLOBAL CITIZEN | Atlantic Time (Canada) |
569,212,558,952,960,000 | neutral | 1 | null | null | US Airways | null | YoungBBE3 | null | 0 | @USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it | null | 2015-02-21 11:10:24 -0800 | null | Eastern Time (US & Canada) |
569,212,376,421,158,900 | negative | 0.6919 | Customer Service Issue | 0.6919 | US Airways | null | EAFiedler | null | 0 | @USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour. | null | 2015-02-21 11:09:40 -0800 | Philly | Eastern Time (US & Canada) |
569,211,350,985,134,100 | negative | 1 | Customer Service Issue | 0.6437 | US Airways | null | lorelleismith | null | 0 | @USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU | null | 2015-02-21 11:05:36 -0800 | Cleveland/Sandusky | null |
569,210,743,133,831,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | RaulFNYC | null | 0 | @USAirways #SOS WHERE IS MY BAG ? | null | 2015-02-21 11:03:11 -0800 | GLOBAL CITIZEN | Atlantic Time (Canada) |
569,209,605,198,376,960 | negative | 1 | Customer Service Issue | 1 | US Airways | null | beychok | null | 0 | @USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic. | null | 2015-02-21 10:58:39 -0800 | Washington DC | Central Time (US & Canada) |
569,206,566,035,042,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | ClaudOakeshott | null | 0 | @USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously?? | null | 2015-02-21 10:46:35 -0800 | Washington DC | null |
569,202,715,571,703,800 | negative | 1 | Bad Flight | 1 | US Airways | null | SportsLoverofNY | null | 0 | @USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV | null | 2015-02-21 10:31:17 -0800 | null | null |
569,198,999,904,886,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lj_verde | null | 0 | @USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail | null | 2015-02-21 10:16:31 -0800 | DC | Eastern Time (US & Canada) |
569,198,593,158,086,660 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lj_verde | null | 0 | @USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail | null | 2015-02-21 10:14:54 -0800 | DC | Eastern Time (US & Canada) |
569,198,480,226,439,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sejly03 | null | 0 | @USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2 | null | 2015-02-21 10:14:27 -0800 | null | Eastern Time (US & Canada) |
569,196,701,401,128,960 | negative | 1 | longlines | 0.6275 | US Airways | null | DebbieJeanDavis | null | 0 | @USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh | null | 2015-02-21 10:07:23 -0800 | CT | Atlantic Time (Canada) |
569,194,567,603,499,000 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | marccopely | null | 0 | @USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA | null | 2015-02-21 09:58:54 -0800 | NYC/Nashville | Eastern Time (US & Canada) |
569,192,350,607,671,300 | negative | 1 | Customer Service Issue | 0.3787 | US Airways | null | The_Dan_Kelly | null | 0 | @USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business | null | 2015-02-21 09:50:06 -0800 | Earth | null |
569,191,845,219,209,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | arcairns | null | 0 | @USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial? | null | 2015-02-21 09:48:05 -0800 | San Francisco | Pacific Time (US & Canada) |
569,191,270,654,070,800 | negative | 1 | Customer Service Issue | 0.6745 | US Airways | null | ebrooks11 | null | 0 | @USAirways i've been on hold for an hour trying to change my flight!!! COME ON | null | 2015-02-21 09:45:48 -0800 | the peez | null |
569,190,606,276,333,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | donnieberaskow | null | 0 | @USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility! | null | 2015-02-21 09:43:10 -0800 | Toronto, ON | Eastern Time (US & Canada) |
569,190,357,344,358,400 | negative | 1 | Customer Service Issue | 0.6706 | US Airways | null | musiccityharp | null | 0 | @USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!! | null | 2015-02-21 09:42:10 -0800 | Nashville/NYC | Central Time (US & Canada) |
569,189,803,746,574,340 | negative | 1 | Late Flight | 1 | US Airways | null | lorelleismith | null | 0 | @usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1) | null | 2015-02-21 09:39:58 -0800 | Cleveland/Sandusky | null |
569,189,550,570,016,800 | negative | 0.6774 | Flight Booking Problems | 0.6774 | US Airways | null | ElFun | null | 0 | @USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing | [34.16721397, -118.3453091] | 2015-02-21 09:38:58 -0800 | Burbank | Pacific Time (US & Canada) |
569,188,782,492,266,500 | negative | 1 | Late Flight | 1 | US Airways | null | AnnaFreifeld | null | 0 | @USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck! | null | 2015-02-21 09:35:55 -0800 | null | null |
569,188,447,157,661,700 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | marccopely | null | 1 | @USAirways flight 850. RUDE RUDE RUDE service! Awful. | null | 2015-02-21 09:34:35 -0800 | NYC/Nashville | Eastern Time (US & Canada) |
569,184,069,734,395,900 | neutral | 1 | null | null | US Airways | null | shivadelrahim | null | 0 | @USAirways what is contact info to upgrade using advantage miles? | null | 2015-02-21 09:17:11 -0800 | null | null |
569,183,862,493,810,700 | neutral | 0.3713 | null | 0 | US Airways | null | shivadelrahim | null | 0 | @USAirways @shivadelrahim what about upgrades? | null | 2015-02-21 09:16:22 -0800 | null | null |
569,182,303,034,974,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | airtraffic01 | null | 0 | @USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help! | null | 2015-02-21 09:10:10 -0800 | Bushwood | null |
569,182,050,219,126,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sejly03 | null | 0 | @USAirways so I still need to stay on hold? http://t.co/04SDytT7zd | null | 2015-02-21 09:09:10 -0800 | null | Eastern Time (US & Canada) |
569,181,501,830,656,000 | neutral | 0.6408 | null | 0 | US Airways | null | POnions | null | 0 | @USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight? #DoBetter | null | 2015-02-21 09:06:59 -0800 | CT, USA | Central Time (US & Canada) |
569,180,856,423,567,360 | negative | 1 | Can't Tell | 1 | US Airways | null | SkipCohen | null | 1 | Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys! | null | 2015-02-21 09:04:25 -0800 | ÜT: 36.149602,-86.779693 | Eastern Time (US & Canada) |
569,180,231,782,801,400 | negative | 1 | Customer Service Issue | 0.6477 | US Airways | null | sebastian_mcfox | null | 0 | @USAirways seems to be the only airline without a dedicated line for status members | null | 2015-02-21 09:01:56 -0800 | null | null |
569,178,197,499,256,800 | neutral | 1 | null | null | US Airways | null | DontenPhoto | null | 0 | @USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg | null | 2015-02-21 08:53:51 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
569,176,543,236,399,100 | negative | 1 | Can't Tell | 0.6181 | US Airways | null | observepeople | null | 0 | @usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee | null | 2015-02-21 08:47:17 -0800 | null | Eastern Time (US & Canada) |
569,176,528,338,202,600 | positive | 0.6888 | null | 0 | US Airways | null | ooglek | null | 0 | @USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay! | null | 2015-02-21 08:47:13 -0800 | Falls Church, VA | Eastern Time (US & Canada) |
569,174,847,374,233,600 | negative | 0.636 | Customer Service Issue | 0.3299 | US Airways | null | shivadelrahim | null | 0 | @USAirways if one with @AmericanAir why can't you use American miles???? | null | 2015-02-21 08:40:33 -0800 | null | null |
569,174,820,308,590,600 | negative | 0.6523 | Customer Service Issue | 0.6523 | US Airways | null | sebastian_mcfox | null | 0 | @USAirways why cant Sapphire members reach anyone on the phone? | null | 2015-02-21 08:40:26 -0800 | null | null |
569,171,651,381,702,660 | negative | 1 | Customer Service Issue | 0.6522 | US Airways | null | nickdawson | null | 0 | @USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now | [0.0, 0.0] | 2015-02-21 08:27:51 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,171,167,174,627,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | observepeople | null | 0 | @USAirways @PRof_Solutions Be prepared for 3+ hours hold times | null | 2015-02-21 08:25:55 -0800 | null | Eastern Time (US & Canada) |
569,170,176,165,478,400 | negative | 1 | Can't Tell | 1 | US Airways | null | SkipCohen | null | 0 | @USAirways Sadly your words don't represent your company's actions. Talk is cheap. | null | 2015-02-21 08:21:59 -0800 | ÜT: 36.149602,-86.779693 | Eastern Time (US & Canada) |
569,169,690,997,751,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | donnieberaskow | null | 0 | @USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy | null | 2015-02-21 08:20:03 -0800 | Toronto, ON | Eastern Time (US & Canada) |
569,169,274,109,100,000 | negative | 1 | Customer Service Issue | 0.6847 | US Airways | null | observepeople | null | 0 | @USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours | null | 2015-02-21 08:18:24 -0800 | null | Eastern Time (US & Canada) |
569,168,696,083,656,700 | neutral | 0.6657 | null | null | US Airways | null | ThatLittleAnt | null | 0 | @USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat? | null | 2015-02-21 08:16:06 -0800 | New Haven, CT | Eastern Time (US & Canada) |
569,167,658,698,068,000 | negative | 1 | Flight Attendant Complaints | 0.7004 | US Airways | null | smash_tag | null | 0 | @USAirways "Owen F" at DCA Gate 42: #rude. | [38.85580899, -77.04174148] | 2015-02-21 08:11:59 -0800 | Buffalo, NY | Eastern Time (US & Canada) |
569,167,514,300,784,640 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Indydi5 | null | 0 | @USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer | null | 2015-02-21 08:11:24 -0800 | Maryland | null |
569,166,368,781,635,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sejly03 | null | 0 | @USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW | null | 2015-02-21 08:06:51 -0800 | null | Eastern Time (US & Canada) |
569,165,517,614,944,260 | negative | 0.691 | Bad Flight | 0.3721 | US Airways | null | lumpuck | null | 0 | @usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta | null | 2015-02-21 08:03:28 -0800 | Wexford, PA | null |
569,164,415,322,492,900 | negative | 1 | Late Flight | 0.6915 | US Airways | null | observepeople | null | 0 | @usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!! | null | 2015-02-21 07:59:05 -0800 | null | Eastern Time (US & Canada) |
569,164,183,473,762,300 | negative | 0.6764 | Customer Service Issue | 0.6764 | US Airways | null | lfothergill | null | 0 | @USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful | null | 2015-02-21 07:58:10 -0800 | Pittsford, Vermont | Atlantic Time (Canada) |
569,163,241,781,403,650 | negative | 1 | Lost Luggage | 1 | US Airways | null | swatkins_44 | null | 0 | @USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund | null | 2015-02-21 07:54:26 -0800 | null | Quito |
569,163,008,309,657,600 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | BCchillennnnnn | null | 0 | @USAirways your flight attendants are all jerks 🐳 | null | 2015-02-21 07:53:30 -0800 | VA | Eastern Time (US & Canada) |
569,162,593,819,955,200 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | RooterHTG | null | 0 | @USAirways Easily the most ridiculous experience trying to spend money with your company. | null | 2015-02-21 07:51:51 -0800 | Sequim, WA | null |
569,162,211,748,245,500 | negative | 1 | Customer Service Issue | 0.6529 | US Airways | null | RooterHTG | null | 0 | @USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes. | null | 2015-02-21 07:50:20 -0800 | Sequim, WA | null |
569,161,513,056,935,940 | negative | 1 | Customer Service Issue | 1 | US Airways | null | shivadelrahim | null | 0 | @USAirways - been on hold with reservations for over 30 min already! #worstairline | null | 2015-02-21 07:47:33 -0800 | null | null |
569,159,165,626,716,160 | negative | 1 | Late Flight | 1 | US Airways | null | therealcab | null | 0 | @USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer | null | 2015-02-21 07:38:14 -0800 | null | null |
569,158,030,404,800,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lmcampo | null | 0 | @USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting! | [38.90321224, -76.99583548] | 2015-02-21 07:33:43 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,156,425,626,329,100 | neutral | 1 | null | null | US Airways | null | observepeople | null | 0 | @usairways Does anyone know the hold times for USAirways reservations? | null | 2015-02-21 07:27:20 -0800 | null | Eastern Time (US & Canada) |
569,154,174,929,244,160 | negative | 1 | Late Flight | 0.7072 | US Airways | null | ooglek | null | 0 | @USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816? | null | 2015-02-21 07:18:24 -0800 | Falls Church, VA | Eastern Time (US & Canada) |
569,153,841,083,625,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | observepeople | null | 0 | @usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do? | null | 2015-02-21 07:17:04 -0800 | null | Eastern Time (US & Canada) |
569,153,207,148,150,800 | negative | 1 | Late Flight | 0.6752 | US Airways | null | therealcab | null | 0 | @USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer??? | null | 2015-02-21 07:14:33 -0800 | null | null |
569,152,792,314,687,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | observepeople | null | 0 | @usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating. | null | 2015-02-21 07:12:54 -0800 | null | Eastern Time (US & Canada) |
569,151,367,702,401,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | tzutse | null | 0 | @USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet. | null | 2015-02-21 07:07:15 -0800 | Texas | Central Time (US & Canada) |
569,147,067,559,485,440 | neutral | 0.6117 | null | 0 | US Airways | null | LaurenCarrot | null | 0 | @USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket | [39.9692473, -75.1346431] | 2015-02-21 06:50:09 -0800 | Your Dreams | null |
569,145,957,721,505,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | franchise02 | null | 0 | @USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue... | null | 2015-02-21 06:45:45 -0800 | null | Eastern Time (US & Canada) |
569,144,026,084,962,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ShelbyDrazen | null | 1 | @USAirways check in at St. Louis is so rude, even the TSA is nicer than them. | null | 2015-02-21 06:38:04 -0800 | null | Eastern Time (US & Canada) |
569,143,915,405,652,000 | negative | 1 | Late Flight | 0.3511 | US Airways | null | MissMollyAas | null | 0 | @USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding! | null | 2015-02-21 06:37:38 -0800 | phoenix, AZ | Arizona |
569,143,704,109,215,740 | negative | 1 | Flight Attendant Complaints | 0.3387 | US Airways | null | MissMollyAas | null | 0 | @USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC | null | 2015-02-21 06:36:47 -0800 | phoenix, AZ | Arizona |
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