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569,143,443,512,897,540 | negative | 1 | Late Flight | 0.6669 | US Airways | null | lfothergill | null | 0 | @USAirways can you please post wait time-have been on hold for two hours | null | 2015-02-21 06:35:45 -0800 | Pittsford, Vermont | Atlantic Time (Canada) |
569,139,808,804,605,950 | negative | 1 | Cancelled Flight | 0.6782 | US Airways | null | Danielle__Paige | null | 0 | @USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!? | null | 2015-02-21 06:21:19 -0800 | null | Quito |
569,136,628,301,729,800 | negative | 1 | Customer Service Issue | 0.701 | US Airways | null | NYC_Allie | null | 0 | @USAirways or is anyone even responding to social media? AWFUL. | null | 2015-02-21 06:08:40 -0800 | NYC | Eastern Time (US & Canada) |
569,136,050,951,622,660 | positive | 1 | null | null | US Airways | null | AnnaFreifeld | null | 0 | @USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice | null | 2015-02-21 06:06:23 -0800 | null | null |
569,135,312,175,280,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | NYC_Allie | null | 0 | @USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone? | null | 2015-02-21 06:03:27 -0800 | NYC | Eastern Time (US & Canada) |
569,135,148,660,342,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | NYC_Allie | null | 0 | @USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight. | null | 2015-02-21 06:02:48 -0800 | NYC | Eastern Time (US & Canada) |
569,135,011,322,064,900 | negative | 1 | Cancelled Flight | 1 | US Airways | null | PRof_Solutions | null | 0 | @USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online??? | null | 2015-02-21 06:02:15 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,134,333,166,002,200 | negative | 0.6596 | Flight Booking Problems | 0.3617 | US Airways | null | MarciDunnagan | null | 0 | @USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website | null | 2015-02-21 05:59:33 -0800 | Boston, MA | Hawaii |
569,129,625,592,274,940 | negative | 1 | Damaged Luggage | 0.686 | US Airways | null | CraigHall19701 | null | 0 | @USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service | null | 2015-02-21 05:40:51 -0800 | Delaware | Eastern Time (US & Canada) |
569,128,660,101,427,200 | neutral | 0.6947 | null | 0 | US Airways | null | ErinPlocica | null | 0 | @USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns? | null | 2015-02-21 05:37:01 -0800 | Nürnberg, Germany | null |
569,126,921,096,859,650 | negative | 1 | Cancelled Flight | 1 | US Airways | null | WikeMK | null | 0 | @USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me? | null | 2015-02-21 05:30:06 -0800 | washington, dc | Eastern Time (US & Canada) |
569,126,397,161,054,200 | negative | 1 | Customer Service Issue | 0.6406 | US Airways | null | ndngenuity | null | 0 | @USAirways I don't want a reservation change, just adding a service. Am going public with this to get help. | null | 2015-02-21 05:28:01 -0800 | Chesapeake Bay watershed | Eastern Time (US & Canada) |
569,125,267,270,017,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ndngenuity | null | 1 | All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways | null | 2015-02-21 05:23:32 -0800 | Chesapeake Bay watershed | Eastern Time (US & Canada) |
569,124,893,477,842,940 | negative | 1 | Flight Attendant Complaints | 0.6981 | US Airways | null | MsDixieDeLight | null | 0 | @USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude! | null | 2015-02-21 05:22:03 -0800 | New York, NY | Eastern Time (US & Canada) |
569,124,496,990,466,050 | negative | 1 | Late Flight | 0.6566 | US Airways | null | Terri79 | null | 0 | @USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail | null | 2015-02-21 05:20:28 -0800 | Earth | Eastern Time (US & Canada) |
569,124,024,426,618,900 | neutral | 0.3476 | null | 0 | US Airways | null | franchise02 | null | 0 | @USAirways So no idea? Thanks... | null | 2015-02-21 05:18:35 -0800 | null | Eastern Time (US & Canada) |
569,123,565,984,997,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | franchise02 | null | 0 | @USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting... | null | 2015-02-21 05:16:46 -0800 | null | Eastern Time (US & Canada) |
569,120,836,264,853,500 | negative | 1 | Customer Service Issue | 0.6871 | US Airways | null | NYC_Allie | null | 0 | @USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr | null | 2015-02-21 05:05:55 -0800 | NYC | Eastern Time (US & Canada) |
569,120,452,586,700,800 | negative | 1 | Customer Service Issue | 0.6686 | US Airways | null | shaun_g | null | 0 | @USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives. | null | 2015-02-21 05:04:24 -0800 | Nairobi | Nairobi |
569,119,050,682,339,300 | positive | 0.6729 | null | null | US Airways | null | kaptainkoncrete | null | 0 | @USAirways ok. Thank you | null | 2015-02-21 04:58:50 -0800 | null | Central Time (US & Canada) |
569,118,675,070,005,250 | negative | 1 | Can't Tell | 0.6584 | US Airways | null | imprfctfitlife | null | 0 | @USAirways told to work it out ourselves #joke #fail | null | 2015-02-21 04:57:20 -0800 | Brooklyn, NY | null |
569,117,839,308,800,000 | negative | 1 | Customer Service Issue | 0.6549 | US Airways | null | imprfctfitlife | null | 0 | @USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN | null | 2015-02-21 04:54:01 -0800 | Brooklyn, NY | null |
569,117,360,965,193,700 | negative | 1 | Flight Booking Problems | 0.6714 | US Airways | null | shaun_g | null | 0 | @USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail | null | 2015-02-21 04:52:07 -0800 | Nairobi | Nairobi |
569,116,333,998,256,100 | negative | 1 | Bad Flight | 0.6774 | US Airways | null | iansilverman | null | 0 | @USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU | null | 2015-02-21 04:48:02 -0800 | Philadelphia | null |
569,115,483,313,582,100 | negative | 0.6739 | Customer Service Issue | 0.6739 | US Airways | null | kaptainkoncrete | null | 0 | @USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger | null | 2015-02-21 04:44:39 -0800 | null | Central Time (US & Canada) |
569,114,772,211,437,600 | negative | 1 | Can't Tell | 0.6593 | US Airways | null | LindsaySweeting | null | 0 | @USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?! | null | 2015-02-21 04:41:49 -0800 | Asheville, NC | Central Time (US & Canada) |
569,114,030,268,424,200 | negative | 1 | Lost Luggage | 0.7081 | US Airways | null | LindsaySweeting | null | 0 | @USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race. | null | 2015-02-21 04:38:53 -0800 | Asheville, NC | Central Time (US & Canada) |
569,108,474,233,270,300 | negative | 1 | Late Flight | 1 | US Airways | null | imjipper33 | null | 0 | @USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1 | [38.18285051, -85.74225293] | 2015-02-21 04:16:48 -0800 | nashville via minnesota | null |
569,108,069,893,992,450 | negative | 1 | Customer Service Issue | 0.6446 | US Airways | null | LindsaySweeting | null | 0 | @USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me. | null | 2015-02-21 04:15:12 -0800 | Asheville, NC | Central Time (US & Canada) |
569,108,027,644,645,400 | negative | 0.6246 | Bad Flight | 0.6246 | US Airways | null | ErinPlocica | null | 0 | @USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok? | null | 2015-02-21 04:15:01 -0800 | Nürnberg, Germany | null |
569,107,706,302,357,500 | negative | 1 | Customer Service Issue | 0.6696 | US Airways | null | LindsaySweeting | null | 0 | @USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now. | null | 2015-02-21 04:13:45 -0800 | Asheville, NC | Central Time (US & Canada) |
569,103,591,966,793,700 | negative | 1 | Cancelled Flight | 0.3384 | US Airways | null | CLChicosky | null | 0 | @USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail | null | 2015-02-21 03:57:24 -0800 | null | null |
569,103,475,709,055,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | kidchorusteach | null | 0 | @USAirways no online clearly states I can NOT- It says to call res. I already explained that. | null | 2015-02-21 03:56:56 -0800 | null | Eastern Time (US & Canada) |
569,102,942,088,900,600 | negative | 0.6622 | Flight Booking Problems | 0.6622 | US Airways | null | evonleer | null | 0 | @USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP. | null | 2015-02-21 03:54:49 -0800 | Washington, DC | null |
569,088,825,420,607,500 | positive | 1 | null | null | US Airways | null | WTFloris | null | 0 | @USAirways Got it, thanks! | null | 2015-02-21 02:58:43 -0800 | Raxacoricofallapatorius | Amsterdam |
569,083,218,554,519,550 | negative | 0.68 | Can't Tell | 0.35 | US Airways | null | WTFloris | null | 0 | @USAirways Umm, can you define 'extra time'? | null | 2015-02-21 02:36:27 -0800 | Raxacoricofallapatorius | Amsterdam |
569,079,956,912,758,800 | neutral | 1 | null | null | US Airways | null | WTFloris | null | 0 | @USAirways International | null | 2015-02-21 02:23:29 -0800 | Raxacoricofallapatorius | Amsterdam |
569,072,664,997,802,000 | negative | 1 | Damaged Luggage | 0.6663 | US Airways | null | WTFloris | null | 0 | @USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes... | null | 2015-02-21 01:54:30 -0800 | Raxacoricofallapatorius | Amsterdam |
569,064,161,747,083,260 | negative | 1 | Damaged Luggage | 1 | US Airways | null | WTFloris | null | 0 | @USAirways Hey, my bag was damaged flying with you yesterday. What can I do? | null | 2015-02-21 01:20:43 -0800 | Raxacoricofallapatorius | Amsterdam |
569,040,346,262,282,240 | neutral | 0.6872 | null | 0 | US Airways | null | welshlinds | null | 0 | @USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now? | null | 2015-02-20 23:46:05 -0800 | null | null |
569,039,105,775,939,600 | neutral | 0.6872 | null | 0 | US Airways | null | welshlinds | null | 0 | @USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks! | null | 2015-02-20 23:41:09 -0800 | null | null |
569,033,300,662,218,750 | negative | 1 | Late Flight | 1 | US Airways | null | yvonneokaka | null | 0 | @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. | null | 2015-02-20 23:18:05 -0800 | null | Quito |
569,031,663,520,489,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | uzerandloseher | null | 0 | @USAirways I did at 7 pm! Still no bag.. | null | 2015-02-20 23:11:35 -0800 | New York, NY | Central Time (US & Canada) |
569,021,593,852,239,900 | positive | 1 | null | null | US Airways | null | _G_Stevens | null | 0 | @USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up. | null | 2015-02-20 22:31:34 -0800 | NYC | Eastern Time (US & Canada) |
569,016,660,927,123,460 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stephenrodrick | null | 1 | @USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25. | null | 2015-02-20 22:11:58 -0800 | null | Arizona |
569,016,588,411,789,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stephenrodrick | null | 0 | @USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number? | null | 2015-02-20 22:11:41 -0800 | null | Arizona |
569,016,065,600,008,200 | negative | 1 | Late Flight | 1 | US Airways | null | scottydont11 | null | 0 | @USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic | null | 2015-02-20 22:09:36 -0800 | El Paso, TX | Mountain Time (US & Canada) |
569,015,470,025,793,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | _G_Stevens | null | 0 | @USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call? | null | 2015-02-20 22:07:14 -0800 | NYC | Eastern Time (US & Canada) |
569,015,379,021,795,300 | negative | 1 | Late Flight | 0.6667 | US Airways | null | scottydont11 | null | 0 | @USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight! | null | 2015-02-20 22:06:52 -0800 | El Paso, TX | Mountain Time (US & Canada) |
569,015,346,624,991,200 | positive | 1 | null | null | US Airways | null | AndreiNystrom | null | 0 | @USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream. | null | 2015-02-20 22:06:45 -0800 | Russia | null |
569,013,921,660,731,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | YanniRobel | null | 0 | @USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever | null | 2015-02-20 22:01:05 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,009,996,668,624,900 | negative | 0.6633 | Flight Booking Problems | 0.6633 | US Airways | null | ben0fficial | null | 0 | @USAirways so you're not honoring miles with @united that were traveled last year? | null | 2015-02-20 21:45:29 -0800 | Los Angeles by way of Philly | null |
569,007,993,897,013,250 | neutral | 0.6535 | null | 0 | US Airways | null | luvisalluneed4 | null | 0 | @USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights | null | 2015-02-20 21:37:32 -0800 | somewhere only we know | null |
569,007,890,029,129,700 | negative | 0.6806 | Bad Flight | 0.3453 | US Airways | null | ParHammer | null | 0 | @USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father | null | 2015-02-20 21:37:07 -0800 | Rialto, Ca | Pacific Time (US & Canada) |
569,007,852,607,680,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stephenrodrick | null | 0 | @USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour? | null | 2015-02-20 21:36:58 -0800 | null | Arizona |
569,006,176,186,183,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ben0fficial | null | 0 | @USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards | null | 2015-02-20 21:30:18 -0800 | Los Angeles by way of Philly | null |
569,002,703,558,475,800 | negative | 1 | Bad Flight | 1 | US Airways | null | MarthaH65165635 | null | 0 | @USAirways >250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service. | null | 2015-02-20 21:16:30 -0800 | null | null |
569,000,361,735,761,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | UnluckyDon | null | 0 | @USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime | null | 2015-02-20 21:07:12 -0800 | Santa Cruz, CA | null |
568,999,879,176,949,760 | negative | 1 | Flight Booking Problems | 0.6512 | US Airways | null | FirstTeachers1 | null | 0 | @USAirways REALLY? Tried that already-got message not available to do. Next idea? | null | 2015-02-20 21:05:17 -0800 | Birmingham, AL | Central Time (US & Canada) |
568,999,631,956,394,000 | negative | 1 | Can't Tell | 0.6509 | US Airways | null | SweetingR | null | 0 | @USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure. | null | 2015-02-20 21:04:18 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,997,394,345,533,440 | negative | 0.6946 | Can't Tell | 0.6946 | US Airways | null | SweetingR | null | 0 | @USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys! | null | 2015-02-20 20:55:24 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,997,237,176,569,860 | neutral | 0.3664 | null | 0 | US Airways | null | SweetingR | null | 0 | @USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill | null | 2015-02-20 20:54:47 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,997,136,643,309,600 | negative | 1 | Can't Tell | 0.6811 | US Airways | null | XtianinNYC | null | 0 | @USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup | null | 2015-02-20 20:54:23 -0800 | null | Eastern Time (US & Canada) |
568,997,044,406,374,400 | negative | 0.6733 | Flight Booking Problems | 0.3532 | US Airways | null | SweetingR | null | 0 | @USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief. | null | 2015-02-20 20:54:01 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,996,855,566,245,900 | positive | 0.3517 | null | 0 | US Airways | null | SweetingR | null | 0 | @USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem. | null | 2015-02-20 20:53:16 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,996,669,167,181,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | SweetingR | null | 0 | @USAirways at which point in told they have sold my voucher because I wasn't fast enough | null | 2015-02-20 20:52:32 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,996,536,555,851,800 | negative | 1 | Flight Attendant Complaints | 0.6702 | US Airways | null | SweetingR | null | 0 | @USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there | null | 2015-02-20 20:52:00 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,996,205,910,466,560 | negative | 1 | Late Flight | 1 | US Airways | null | SweetingR | null | 0 | @USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami. | null | 2015-02-20 20:50:41 -0800 | Asheville, NC | Eastern Time (US & Canada) |
568,995,608,238,772,200 | neutral | 1 | null | null | US Airways | null | mjmohr24 | null | 0 | @USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger | [42.201792, -88.3376974] | 2015-02-20 20:48:19 -0800 | Crystal Lake, IL | Mountain Time (US & Canada) |
568,995,277,580,996,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FirstTeachers1 | null | 0 | @USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip | null | 2015-02-20 20:47:00 -0800 | Birmingham, AL | Central Time (US & Canada) |
568,995,213,529,759,740 | negative | 1 | Cancelled Flight | 0.6596 | US Airways | null | misskiayona | null | 0 | @USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours. | null | 2015-02-20 20:46:44 -0800 | null | null |
568,994,886,336,307,200 | negative | 1 | Customer Service Issue | 0.6419 | US Airways | null | misskiayona | null | 0 | @USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed | null | 2015-02-20 20:45:26 -0800 | null | null |
568,994,755,268,513,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stephenrodrick | null | 0 | @USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online? | null | 2015-02-20 20:44:55 -0800 | null | Arizona |
568,994,696,980,238,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | WesKnuckle | null | 0 | @USAirways @stephenrodrick Your team needs to build capacity | null | 2015-02-20 20:44:41 -0800 | Boston, MA | Eastern Time (US & Canada) |
568,994,622,866,915,300 | negative | 1 | Customer Service Issue | 0.6735 | US Airways | null | misskiayona | null | 0 | @USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible. | null | 2015-02-20 20:44:24 -0800 | null | null |
568,994,507,074,773,000 | negative | 1 | Customer Service Issue | 0.6681 | US Airways | null | FirstTeachers1 | null | 0 | @USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!! | null | 2015-02-20 20:43:56 -0800 | Birmingham, AL | Central Time (US & Canada) |
568,992,757,169,066,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | UnluckyDon | null | 0 | @USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough | null | 2015-02-20 20:36:59 -0800 | Santa Cruz, CA | null |
568,992,118,309,462,000 | negative | 1 | Can't Tell | 1 | US Airways | null | Vinner12 | null | 0 | @USAirways fuck you. | null | 2015-02-20 20:34:27 -0800 | null | null |
568,991,327,389,671,400 | negative | 1 | Flight Booking Problems | 0.3515 | US Airways | null | XtianinNYC | null | 0 | @USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever | null | 2015-02-20 20:31:18 -0800 | null | Eastern Time (US & Canada) |
568,990,617,394,647,040 | negative | 1 | Late Flight | 0.6803 | US Airways | null | XtianinNYC | null | 0 | @USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst | null | 2015-02-20 20:28:29 -0800 | null | Eastern Time (US & Canada) |
568,985,734,163,664,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jimmydubbybubby | null | 0 | @USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you. | null | 2015-02-20 20:09:04 -0800 | Been inside your mum since '92 | Central Time (US & Canada) |
568,983,517,037,772,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | mjmohr24 | null | 0 | @USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN | [42.2017895, -88.337723] | 2015-02-20 20:00:16 -0800 | Crystal Lake, IL | Mountain Time (US & Canada) |
568,982,821,454,245,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | kidchorusteach | null | 0 | @USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ? | null | 2015-02-20 19:57:30 -0800 | null | Eastern Time (US & Canada) |
568,981,931,599,237,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stephenrodrick | null | 0 | @usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather? | null | 2015-02-20 19:53:58 -0800 | null | Arizona |
568,981,079,278,751,740 | negative | 1 | Customer Service Issue | 0.6889 | US Airways | null | KaiserRolls | null | 0 | @USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks | null | 2015-02-20 19:50:35 -0800 | Arizona | Arizona |
568,979,232,786,939,900 | positive | 1 | null | null | US Airways | null | iamchristine_d | null | 0 | @USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with! | null | 2015-02-20 19:43:14 -0800 | Ptown, VA | Eastern Time (US & Canada) |
568,977,167,410,802,700 | negative | 1 | Customer Service Issue | 0.6523 | US Airways | null | stephenrodrick | null | 0 | @USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help. | null | 2015-02-20 19:35:02 -0800 | null | Arizona |
568,977,086,922,297,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MarthaH65165635 | null | 0 | @USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service? | null | 2015-02-20 19:34:43 -0800 | null | null |
568,974,120,030,875,650 | negative | 1 | Customer Service Issue | 1 | US Airways | null | stephenrodrick | null | 0 | @USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help! | null | 2015-02-20 19:22:55 -0800 | null | Arizona |
568,973,830,086,996,000 | neutral | 1 | null | null | US Airways | null | TexasJSlaughter | null | 0 | @USAirways Can you help me add a AAdvantage number and known traveler number to a reservation? | null | 2015-02-20 19:21:46 -0800 | null | null |
568,971,304,914,853,900 | negative | 1 | Can't Tell | 0.6292 | US Airways | null | RhondaReger1 | null | 0 | @USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason. | null | 2015-02-20 19:11:44 -0800 | Knoxville, TN | null |
568,970,274,303,045,600 | positive | 0.6953 | null | null | US Airways | null | greatservicenow | null | 0 | @USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism | null | 2015-02-20 19:07:39 -0800 | Rhode Island-Concord, NC-DMV | null |
568,969,970,513,653,760 | negative | 1 | Customer Service Issue | 0.3529 | US Airways | null | MattStropoli | null | 0 | @USAirways literally the worst flying experience of my life, and I have flown a lot | null | 2015-02-20 19:06:26 -0800 | California | null |
568,969,667,106,045,950 | negative | 1 | Customer Service Issue | 0.668 | US Airways | null | HScottKillian | null | 0 | @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP? | null | 2015-02-20 19:05:14 -0800 | Austin, TX | Central Time (US & Canada) |
568,969,274,410,168,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | MattStropoli | null | 0 | @USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke | null | 2015-02-20 19:03:40 -0800 | California | null |
568,969,040,133,165,060 | negative | 1 | Customer Service Issue | 1 | US Airways | null | kidchorusteach | null | 0 | @USAirways 45 minutes on hold no help | null | 2015-02-20 19:02:44 -0800 | null | Eastern Time (US & Canada) |
568,968,393,765,711,900 | negative | 0.6803 | Can't Tell | 0.3456 | US Airways | null | kidchorusteach | null | 0 | @USAirways transferred 4x pleeeeeeeease help! | null | 2015-02-20 19:00:10 -0800 | null | Eastern Time (US & Canada) |
568,966,649,728,114,700 | positive | 1 | null | null | US Airways | null | wearitbright | null | 0 | @USAirways me too! | null | 2015-02-20 18:53:14 -0800 | neenah, wi | null |
568,966,330,315,092,000 | negative | 1 | Late Flight | 1 | US Airways | null | RTriplette | null | 0 | @USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction | null | 2015-02-20 18:51:58 -0800 | DC - SF - NC - MA | null |
568,966,274,887,389,200 | neutral | 1 | null | null | US Airways | null | adamsguitar | null | 0 | @USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now? | null | 2015-02-20 18:51:45 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
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