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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,863,902,106,320,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sweep007 | null | 0 | @USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA | null | 2015-02-20 12:04:57 -0800 | London | null |
568,863,640,721,477,600 | negative | 0.6755 | Lost Luggage | 0.6755 | US Airways | null | TonyTestaverde | null | 0 | @usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail | null | 2015-02-20 12:03:55 -0800 | Boston | Quito |
568,862,839,340,961,800 | neutral | 1 | null | null | US Airways | null | Ekubolage | null | 0 | @USAirways will shall see in the next couple of minutes. | null | 2015-02-20 12:00:44 -0800 | Orlando | null |
568,862,320,442,662,900 | negative | 0.6498 | Late Flight | 0.3272 | US Airways | null | CorbettPM | null | 0 | @USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm. | null | 2015-02-20 11:58:40 -0800 | Boston, MA | null |
568,862,015,575,461,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JustCurious1971 | null | 0 | @USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer. | null | 2015-02-20 11:57:28 -0800 | null | null |
568,861,899,435,016,200 | positive | 1 | null | null | US Airways | null | SkyDiverChad | null | 0 | @USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding. | null | 2015-02-20 11:57:00 -0800 | Phoenix, AZ | Arizona |
568,861,573,479,059,460 | negative | 1 | Late Flight | 1 | US Airways | null | DrJamesPrescott | null | 0 | @USAirways Batting 1.000! Four flights in a month, all four delayed! | null | 2015-02-20 11:55:42 -0800 | tennessee | null |
568,861,255,731,154,940 | neutral | 0.68 | null | 0 | US Airways | null | exilauren | null | 0 | @USAirways sure, just DM'ed you. | null | 2015-02-20 11:54:26 -0800 | Washington, DC via Boston | Central Time (US & Canada) |
568,858,974,281,314,300 | negative | 1 | Cancelled Flight | 0.3431 | US Airways | null | CLChicosky | null | 0 | @USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail | null | 2015-02-20 11:45:23 -0800 | null | null |
568,858,696,198,938,600 | negative | 1 | Cancelled Flight | 0.3442 | US Airways | null | CLChicosky | null | 0 | @USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed | null | 2015-02-20 11:44:16 -0800 | null | null |
568,857,663,171,366,900 | negative | 0.6682 | Customer Service Issue | 0.6682 | US Airways | null | JustCurious1971 | null | 0 | @USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer. | null | 2015-02-20 11:40:10 -0800 | null | null |
568,857,278,721,478,660 | negative | 0.6847 | Can't Tell | 0.3838 | US Airways | null | CorbettPM | null | 0 | @USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door! | null | 2015-02-20 11:38:38 -0800 | Boston, MA | null |
568,854,976,119,898,100 | negative | 1 | Late Flight | 1 | US Airways | null | B_Flight5508 | null | 0 | @USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what? | null | 2015-02-20 11:29:29 -0800 | null | Eastern Time (US & Canada) |
568,854,243,097,976,800 | positive | 1 | null | null | US Airways | null | theeyeman3410 | null | 0 | @USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly. | null | 2015-02-20 11:26:35 -0800 | iPhone: 38.851982,-77.185593 | Eastern Time (US & Canada) |
568,853,412,617,560,060 | neutral | 0.6693 | null | null | US Airways | null | exilauren | null | 0 | @USAirways I am just trying to establish what your policy is. Thanks! | null | 2015-02-20 11:23:17 -0800 | Washington, DC via Boston | Central Time (US & Canada) |
568,853,290,513,010,700 | negative | 1 | Late Flight | 1 | US Airways | null | Ekubolage | null | 0 | @USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed. | null | 2015-02-20 11:22:47 -0800 | Orlando | null |
568,852,572,188,098,560 | neutral | 0.6222 | null | 0 | US Airways | null | MelanieJane17 | null | 0 | @USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing | null | 2015-02-20 11:19:56 -0800 | null | Eastern Time (US & Canada) |
568,852,319,762,313,200 | negative | 1 | Can't Tell | 0.3776 | US Airways | null | TekesKochteeyni | null | 0 | @USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU | null | 2015-02-20 11:18:56 -0800 | Portland, Maine | null |
568,852,246,462,631,940 | negative | 1 | Customer Service Issue | 1 | US Airways | null | goodtydings | null | 0 | @USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME | null | 2015-02-20 11:18:38 -0800 | this must be the place | Central Time (US & Canada) |
568,849,460,450,725,900 | negative | 1 | Flight Attendant Complaints | 0.6446 | US Airways | null | MelanieJane17 | null | 0 | @USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans. | null | 2015-02-20 11:07:34 -0800 | null | Eastern Time (US & Canada) |
568,847,612,503,334,900 | neutral | 0.6607 | null | null | US Airways | null | wclsc59 | null | 0 | @USAirways it's vegas baby who doesn't have a good time in vegas lol | null | 2015-02-20 11:00:14 -0800 | johnson city tn | null |
568,846,754,701,058,050 | neutral | 1 | null | null | US Airways | null | wclsc59 | null | 0 | @USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn | null | 2015-02-20 10:56:49 -0800 | johnson city tn | null |
568,846,188,725,841,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | daniellerobbio | null | 0 | @USAirways worst customer service. ticket was 180 and fee is 200 it's "not worth it" for them accommodate me given circumstances in BOS | null | 2015-02-20 10:54:34 -0800 | Washington, D.C. | Madrid |
568,845,552,114,405,400 | negative | 1 | Customer Service Issue | 0.6581 | US Airways | null | CLChicosky | null | 0 | @USAirways see? No response? Obviously you think this "service" is acceptable. #customerservicefail | null | 2015-02-20 10:52:02 -0800 | null | null |
568,845,421,390,344,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ElFun | null | 0 | “@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false | [34.16721627, -118.34537339] | 2015-02-20 10:51:31 -0800 | Burbank | Pacific Time (US & Canada) |
568,845,145,510,158,340 | neutral | 0.6697 | null | null | US Airways | null | MikeSelesky | null | 0 | @USAirways absolutely | null | 2015-02-20 10:50:25 -0800 | null | null |
568,843,696,105,496,600 | negative | 1 | Late Flight | 0.6531 | US Airways | null | awesomesauceDan | null | 0 | @USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :( | [0.0, 0.0] | 2015-02-20 10:44:40 -0800 | Grand Forks, ND | Central Time (US & Canada) |
568,842,945,530,441,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | heidiharr | null | 0 | @USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you! | null | 2015-02-20 10:41:41 -0800 | null | null |
568,841,635,049,533,440 | negative | 1 | Flight Attendant Complaints | 0.6902 | US Airways | null | ConnorCrown | null | 0 | @USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers | [40.77265898, -73.86525922] | 2015-02-20 10:36:29 -0800 | NYC, NY | Central Time (US & Canada) |
568,841,068,348,878,850 | negative | 0.6804 | Customer Service Issue | 0.6804 | US Airways | null | APatterman | null | 0 | @USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has | null | 2015-02-20 10:34:13 -0800 | null | null |
568,840,215,089,041,400 | negative | 0.6726 | Bad Flight | 0.3363 | US Airways | null | nancysilbergphd | null | 0 | @USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right? | null | 2015-02-20 10:30:50 -0800 | null | null |
568,839,036,007,260,160 | negative | 1 | Lost Luggage | 1 | US Airways | null | G_Will_Eye_Am | null | 0 | @USAirways waiting for bags now over 25min in Phl bag claim! | null | 2015-02-20 10:26:09 -0800 | null | null |
568,838,743,030,956,000 | positive | 1 | null | null | US Airways | null | MikeSelesky | null | 0 | @USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested. | null | 2015-02-20 10:24:59 -0800 | null | null |
568,838,717,303,074,800 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | StephCaicedo | null | 0 | @USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking | null | 2015-02-20 10:24:53 -0800 | Sunshine State | Quito |
568,836,390,991,101,950 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lsmith_31 | null | 0 | @USAirways Call volumes are high so the best answer is to hang up on me? | [0.0, 0.0] | 2015-02-20 10:15:38 -0800 | null | Quito |
568,834,902,365,503,500 | positive | 1 | null | null | US Airways | null | jamesheine1 | null | 0 | @USAirways i got through and am able to switch my flight with no charge. Thank you | null | 2015-02-20 10:09:43 -0800 | null | null |
568,834,884,942,336,000 | neutral | 1 | null | null | US Airways | null | wclsc59 | null | 0 | @USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta | null | 2015-02-20 10:09:39 -0800 | johnson city tn | null |
568,834,834,040,164,350 | positive | 1 | null | null | US Airways | null | bobdarealtor | null | 0 | @USAirways Welcome to North Texas US Air / American Air employees.
Housing and Education are great opportunities in The GR8 State Of Texas | null | 2015-02-20 10:09:27 -0800 | Dallas Fort Worth | null |
568,834,249,303,785,500 | neutral | 0.6887 | null | 0 | US Airways | null | StephCaicedo | null | 0 | @USAirways oh they saw it and said nothing. | null | 2015-02-20 10:07:08 -0800 | Sunshine State | Quito |
568,834,026,317,832,200 | negative | 1 | Customer Service Issue | 0.6875 | US Airways | null | kimlynam2 | null | 0 | @USAirways yes but lost a whole day. Frustrating!! #poor customer service | null | 2015-02-20 10:06:14 -0800 | null | null |
568,833,970,143,698,940 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MediatorTerry | null | 0 | @USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service. | null | 2015-02-20 10:06:01 -0800 | null | null |
568,833,409,138,745,340 | negative | 1 | Customer Service Issue | 0.6547 | US Airways | null | nancysilbergphd | null | 0 | @USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices? | null | 2015-02-20 10:03:47 -0800 | null | null |
568,829,465,788,350,460 | negative | 1 | Can't Tell | 0.3696 | US Airways | null | El_Doctor88 | null | 0 | @USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference. | null | 2015-02-20 09:48:07 -0800 | L.A. | Pacific Time (US & Canada) |
568,826,425,538,519,040 | negative | 1 | Customer Service Issue | 1 | US Airways | null | andreawalls21 | null | 0 | @USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service | null | 2015-02-20 09:36:02 -0800 | null | null |
568,826,247,809,273,860 | neutral | 1 | null | null | US Airways | null | MikeSelesky | null | 0 | @USAirways can I bring mini bottles of booze on to my flight? | null | 2015-02-20 09:35:20 -0800 | null | null |
568,826,070,897,717,250 | negative | 1 | Lost Luggage | 0.3535 | US Airways | null | tannapistolis | null | 0 | @USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag. | null | 2015-02-20 09:34:38 -0800 | null | Eastern Time (US & Canada) |
568,826,004,891,832,300 | negative | 1 | Cancelled Flight | 0.6552 | US Airways | null | kimlynam2 | null | 0 | @USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice | null | 2015-02-20 09:34:22 -0800 | null | null |
568,825,686,472,953,860 | neutral | 0.3616 | null | 0 | US Airways | null | lesliegudel | null | 0 | @USAirways Nice try. Doesn't apply to Philly. | null | 2015-02-20 09:33:06 -0800 | Berwyn, PA | Quito |
568,825,563,126,865,900 | neutral | 1 | null | null | US Airways | null | exilauren | null | 0 | @USAirways what is your policy around bringing a breast pump on board? | null | 2015-02-20 09:32:37 -0800 | Washington, DC via Boston | Central Time (US & Canada) |
568,825,140,898,873,340 | positive | 0.6638 | null | null | US Airways | null | franchise02 | null | 0 | @USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it! | null | 2015-02-20 09:30:56 -0800 | null | Eastern Time (US & Canada) |
568,824,821,531,996,160 | negative | 0.688 | Customer Service Issue | 0.688 | US Airways | null | MarkJablonowski | null | 0 | @USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available. | null | 2015-02-20 09:29:40 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,824,786,337,574,900 | neutral | 1 | null | null | US Airways | null | franchise02 | null | 0 | @USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon? | null | 2015-02-20 09:29:31 -0800 | null | Eastern Time (US & Canada) |
568,824,193,380,425,700 | neutral | 1 | null | null | US Airways | null | jamesheine1 | null | 0 | @USAirways how can i get ahold of a reservations supervisor? | null | 2015-02-20 09:27:10 -0800 | null | null |
568,823,990,321,598,460 | negative | 1 | Lost Luggage | 1 | US Airways | null | MarkJablonowski | null | 0 | @USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it. | null | 2015-02-20 09:26:22 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,823,897,967,034,400 | positive | 1 | null | null | US Airways | null | TripHExperience | null | 0 | @USAirways awesome! And yes, @UpInAirClaire is! | null | 2015-02-20 09:26:00 -0800 | Los Angeles, Ca | Pacific Time (US & Canada) |
568,823,817,679,847,400 | negative | 1 | Customer Service Issue | 0.6725 | US Airways | null | andreawalls21 | null | 0 | @USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days | null | 2015-02-20 09:25:41 -0800 | null | null |
568,823,143,789,416,450 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jamesheine1 | null | 0 | @USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up | null | 2015-02-20 09:23:00 -0800 | null | null |
568,822,571,875,098,600 | negative | 1 | Lost Luggage | 1 | US Airways | null | tannapistolis | null | 0 | @USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail | null | 2015-02-20 09:20:44 -0800 | null | Eastern Time (US & Canada) |
568,822,419,823,169,540 | negative | 1 | Customer Service Issue | 0.3681 | US Airways | null | MarkJablonowski | null | 0 | @USAirways Literally all that says is "Case open" What good is that to me? | null | 2015-02-20 09:20:07 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,821,402,389,893,100 | negative | 1 | Bad Flight | 0.3693 | US Airways | null | jamesheine1 | null | 0 | @USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights | null | 2015-02-20 09:16:05 -0800 | null | null |
568,818,512,191,471,600 | positive | 1 | null | null | US Airways | null | nanceebing | null | 0 | @USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!! | null | 2015-02-20 09:04:36 -0800 | south beach/ LA / NC | Eastern Time (US & Canada) |
568,818,328,132,841,500 | negative | 1 | Flight Attendant Complaints | 0.7223 | US Airways | null | chipchilders | null | 0 | @USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect | null | 2015-02-20 09:03:52 -0800 | PHL | SFO | $x | Eastern Time (US & Canada) |
568,817,526,823,456,800 | positive | 1 | null | null | US Airways | null | steven_follis | null | 0 | @USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional! | null | 2015-02-20 09:00:41 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
568,815,766,474,244,100 | positive | 1 | null | null | US Airways | null | JeffSpeckAICP | null | 0 | @USAirways
Good news, we got fixed. | null | 2015-02-20 08:53:41 -0800 | Washington DC | null |
568,814,284,680,994,800 | negative | 1 | Customer Service Issue | 0.6485 | US Airways | null | CLChicosky | null | 0 | @sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice | null | 2015-02-20 08:47:48 -0800 | null | null |
568,814,251,311,288,300 | neutral | 0.648 | null | null | US Airways | null | nanceebing | null | 0 | @USAirways thanks is there a beareavement discount anymore or not should I just book online | null | 2015-02-20 08:47:40 -0800 | south beach/ LA / NC | Eastern Time (US & Canada) |
568,813,649,336,381,440 | negative | 1 | Late Flight | 1 | US Airways | null | phlu | null | 0 | @USAirways and now that flight pushed back to 2:35pm departure. | null | 2015-02-20 08:45:16 -0800 | Indianapolis & environs | Eastern Time (US & Canada) |
568,812,675,175,591,940 | negative | 1 | Can't Tell | 1 | US Airways | null | MelaniePanton | null | 0 | @USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines. | null | 2015-02-20 08:41:24 -0800 | New York, New York | null |
568,812,584,469,528,600 | negative | 1 | Lost Luggage | 1 | US Airways | null | andreawalls21 | null | 0 | @USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back | null | 2015-02-20 08:41:02 -0800 | null | null |
568,811,771,315,814,400 | positive | 1 | null | null | US Airways | null | sydlisterney | null | 0 | @USAirways thank you! | null | 2015-02-20 08:37:48 -0800 | babynole'18 | Quito |
568,811,022,049,349,600 | negative | 1 | Cancelled Flight | 0.6923 | US Airways | null | CLChicosky | null | 0 | @USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one! | null | 2015-02-20 08:34:50 -0800 | null | null |
568,810,681,279,111,200 | neutral | 0.6544 | null | 0 | US Airways | null | jmspool | null | 0 | @USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you? | null | 2015-02-20 08:33:29 -0800 | 42.635976,-71.164046 | Eastern Time (US & Canada) |
568,809,407,120,855,040 | negative | 1 | Late Flight | 1 | US Airways | null | G_Will_Eye_Am | null | 0 | @USAirways delayed I'm charlotte big surprise | null | 2015-02-20 08:28:25 -0800 | null | null |
568,809,369,678,315,500 | negative | 1 | Cancelled Flight | 1 | US Airways | null | JeffreyWhitmore | null | 0 | @USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA | null | 2015-02-20 08:28:16 -0800 | Washington D.C. | null |
568,809,327,298,883,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CLChicosky | null | 0 | @AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight | null | 2015-02-20 08:28:06 -0800 | null | null |
568,808,528,426,741,760 | negative | 1 | Late Flight | 0.6733 | US Airways | null | SandiSandidavid | null | 0 | @USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS! | null | 2015-02-20 08:24:55 -0800 | null | null |
568,808,397,660,774,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CLChicosky | null | 0 | @nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed | null | 2015-02-20 08:24:24 -0800 | null | null |
568,807,947,423,375,360 | negative | 1 | Cancelled Flight | 1 | US Airways | null | phlu | null | 0 | @USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA. | null | 2015-02-20 08:22:37 -0800 | Indianapolis & environs | Eastern Time (US & Canada) |
568,807,901,608,828,900 | negative | 1 | Bad Flight | 0.6925 | US Airways | null | xmaspickles | null | 0 | @USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on???? | null | 2015-02-20 08:22:26 -0800 | Pittsburgh, PA | null |
568,807,391,484,997,600 | positive | 1 | null | null | US Airways | null | rzlevinson | null | 0 | @USAirways Thank you | null | 2015-02-20 08:20:24 -0800 | null | null |
568,806,740,227,166,200 | negative | 1 | Late Flight | 1 | US Airways | null | emilybard | null | 0 | @USAirways can I get a free mimosa to compensate my flight delay (yet again) thx | null | 2015-02-20 08:17:49 -0800 | Fairfield, Connecticut | Eastern Time (US & Canada) |
568,806,267,940,048,900 | positive | 1 | null | null | US Airways | null | fmrtpr1894 | null | 0 | @USAirways Reservation agent on the phone did a great job. | null | 2015-02-20 08:15:56 -0800 | Boston,MA | null |
568,805,605,432,959,000 | negative | 1 | Can't Tell | 0.3374 | US Airways | null | MelaniePanton | null | 0 | @USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps. | null | 2015-02-20 08:13:18 -0800 | New York, New York | null |
568,804,625,257,791,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | sydlisterney | null | 0 | @USAirways is a joke. Stop losing my luggage! | null | 2015-02-20 08:09:25 -0800 | babynole'18 | Quito |
568,804,534,845,345,800 | neutral | 1 | null | null | US Airways | null | nanceebing | null | 0 | @USAirways can I book using some sort of breavement program? I need to get home for my pops funeral | null | 2015-02-20 08:09:03 -0800 | south beach/ LA / NC | Eastern Time (US & Canada) |
568,803,508,784,275,460 | negative | 1 | Customer Service Issue | 0.6733 | US Airways | null | DowntownMikeyB | null | 0 | @USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!? | null | 2015-02-20 08:04:59 -0800 | null | null |
568,803,073,835,077,600 | neutral | 0.6415 | null | 0 | US Airways | null | jmspool | null | 0 | @USAirways Thank you. But I don’t understand. What will you do with my feedback? | null | 2015-02-20 08:03:15 -0800 | 42.635976,-71.164046 | Eastern Time (US & Canada) |
568,802,225,058,926,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CLChicosky | null | 0 | @USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal! | null | 2015-02-20 07:59:52 -0800 | null | null |
568,800,165,886,210,050 | negative | 1 | Customer Service Issue | 1 | US Airways | null | DoctorRedz | null | 0 | @USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares? | null | 2015-02-20 07:51:42 -0800 | Jamaica | Eastern Time (US & Canada) |
568,799,336,097,656,800 | negative | 1 | Flight Booking Problems | 0.6703 | US Airways | null | fmrtpr1894 | null | 0 | @USAirways how about a little help for the two gate agents trying to rebook flight 1707? | null | 2015-02-20 07:48:24 -0800 | Boston,MA | null |
568,796,551,394,549,760 | negative | 1 | Flight Attendant Complaints | 0.3541 | US Airways | null | YourKindofSalad | null | 0 | @USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter | null | 2015-02-20 07:37:20 -0800 | Cincinnati | Quito |
568,796,449,863,028,740 | negative | 1 | Can't Tell | 0.6509 | US Airways | null | mjmena001 | null | 0 | @USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI! | null | 2015-02-20 07:36:56 -0800 | West Palm | null |
568,796,187,299,606,500 | negative | 0.6927 | Customer Service Issue | 0.6927 | US Airways | null | mjmena001 | null | 0 | @USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made | null | 2015-02-20 07:35:53 -0800 | West Palm | null |
568,795,549,211,738,100 | negative | 1 | Customer Service Issue | 0.6596 | US Airways | null | keithlaw | null | 1 | @USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased. | null | 2015-02-20 07:33:21 -0800 | Delaware | Arizona |
568,795,462,125,428,740 | negative | 1 | Bad Flight | 1 | US Airways | null | carrieryan | null | 0 | @USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more). | null | 2015-02-20 07:33:00 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
568,794,464,749,264,900 | positive | 1 | null | null | US Airways | null | MHCone | null | 0 | @USAirways made it!!! Send Bloody Mary's to row 27!!! | null | 2015-02-20 07:29:02 -0800 | QueenCity, USA | null |
568,793,575,300,796,400 | neutral | 0.6667 | null | null | US Airways | null | B_Flight5508 | null | 0 | @USAirways 5223 out of Gainesville, FL | null | 2015-02-20 07:25:30 -0800 | null | Eastern Time (US & Canada) |
568,793,221,809,250,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FrancisDeana | null | 0 | @USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back # | null | 2015-02-20 07:24:06 -0800 | null | null |
568,792,664,931,508,200 | neutral | 0.6739 | null | 0 | US Airways | null | jmspool | null | 0 | @USAirways Thank you for valuing my feedback. What will you do with it? | null | 2015-02-20 07:21:53 -0800 | 42.635976,-71.164046 | Eastern Time (US & Canada) |
568,791,745,925,918,700 | negative | 1 | Late Flight | 0.6753 | US Airways | null | FrancisDeana | null | 0 | @USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday | null | 2015-02-20 07:18:14 -0800 | null | null |
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