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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,791,243,800,473,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | DoctorRedz | null | 0 | @USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster | null | 2015-02-20 07:16:14 -0800 | Jamaica | Eastern Time (US & Canada) |
568,790,903,776,636,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | DoctorRedz | null | 0 | @USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless | null | 2015-02-20 07:14:53 -0800 | Jamaica | Eastern Time (US & Canada) |
568,790,795,253,186,560 | negative | 1 | Late Flight | 1 | US Airways | null | B_Flight5508 | null | 0 | @USAirways never let's me down, every. Single. Flight. Gets delayed. | null | 2015-02-20 07:14:27 -0800 | null | Eastern Time (US & Canada) |
568,790,707,470,790,660 | negative | 0.6771 | Late Flight | 0.6771 | US Airways | null | G_Will_Eye_Am | null | 0 | @USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection | null | 2015-02-20 07:14:06 -0800 | null | null |
568,790,685,723,136,000 | neutral | 1 | null | null | US Airways | null | rzlevinson | null | 0 | @USAirways Done | null | 2015-02-20 07:14:01 -0800 | null | null |
568,790,282,839,433,200 | neutral | 0.6266 | null | null | US Airways | null | Peter_D_Ahern | null | 0 | @USAirways made it.. Never ran so fast in my life | null | 2015-02-20 07:12:25 -0800 | null | null |
568,790,015,142,178,800 | negative | 1 | longlines | 0.6802 | US Airways | null | mrshoreman | null | 0 | @USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5 | null | 2015-02-20 07:11:21 -0800 | Washington, DC, USA | Atlantic Time (Canada) |
568,789,565,483,454,460 | negative | 1 | Cancelled Flight | 1 | US Airways | null | keithlaw | null | 1 | @USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me. | null | 2015-02-20 07:09:34 -0800 | Delaware | Arizona |
568,789,267,180,331,000 | negative | 1 | Cancelled Flight | 1 | US Airways | null | nrhodes85 | null | 0 | @USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing | null | 2015-02-20 07:08:23 -0800 | Dixie State College | Mountain Time (US & Canada) |
568,789,020,890,812,400 | neutral | 1 | null | null | US Airways | null | MHCone | null | 0 | @USAirways call Gate D9 in CLT and get me on this flight | null | 2015-02-20 07:07:24 -0800 | QueenCity, USA | null |
568,788,849,440,063,500 | negative | 1 | Can't Tell | 0.6942 | US Airways | null | MelaniePanton | null | 0 | @USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route. | null | 2015-02-20 07:06:43 -0800 | New York, New York | null |
568,788,652,995,833,860 | negative | 0.6709 | Can't Tell | 0.6709 | US Airways | null | MHCone | null | 0 | @USAirways 835, fix this ASAP | null | 2015-02-20 07:05:57 -0800 | QueenCity, USA | null |
568,788,141,236,199,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jmspool | null | 0 | @USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated." | null | 2015-02-20 07:03:55 -0800 | 42.635976,-71.164046 | Eastern Time (US & Canada) |
568,787,831,436,345,340 | negative | 1 | Cancelled Flight | 1 | US Airways | null | christinaliu115 | null | 0 | @USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?! | null | 2015-02-20 07:02:41 -0800 | San Francisco, CA | Central Time (US & Canada) |
568,787,210,188,812,300 | negative | 0.6232 | Can't Tell | 0.3189 | US Airways | null | Chrisp2281 | null | 0 | @USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it | null | 2015-02-20 07:00:13 -0800 | Dublin, Ireland | Casablanca |
568,786,315,820,470,300 | positive | 1 | null | null | US Airways | null | rzlevinson | null | 0 | @USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. #HappyFriday | null | 2015-02-20 06:56:39 -0800 | null | null |
568,785,504,004,497,400 | positive | 1 | null | null | US Airways | null | rzlevinson | null | 0 | @USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support. | null | 2015-02-20 06:53:26 -0800 | null | null |
568,785,393,358,905,340 | negative | 1 | Bad Flight | 1 | US Airways | null | riricesq | null | 0 | @USAirways now the plane is 100 degrees and we are burning up. This is completely illegal. | null | 2015-02-20 06:52:59 -0800 | On a beach | Quito |
568,783,658,150,191,100 | negative | 0.6774 | Can't Tell | 0.3441 | US Airways | null | MHCone | null | 0 | @USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2 | null | 2015-02-20 06:46:06 -0800 | QueenCity, USA | null |
568,783,455,338,819,600 | negative | 1 | Late Flight | 1 | US Airways | null | Peter_D_Ahern | null | 0 | @USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible. | null | 2015-02-20 06:45:17 -0800 | null | null |
568,782,732,358,258,700 | negative | 1 | Late Flight | 1 | US Airways | null | jessergauvin | null | 0 | @USAirways what is the damn delay???? | null | 2015-02-20 06:42:25 -0800 | Nantucket | Quito |
568,782,673,587,658,750 | negative | 1 | Late Flight | 0.6645 | US Airways | null | jessergauvin | null | 0 | @USAirways it would be nice to just pull up to the gate. Still sitting here | null | 2015-02-20 06:42:11 -0800 | Nantucket | Quito |
568,781,642,946,490,400 | negative | 1 | Customer Service Issue | 0.6545 | US Airways | null | mjmena001 | null | 0 | @usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless. | null | 2015-02-20 06:38:05 -0800 | West Palm | null |
568,781,427,636,092,900 | negative | 1 | Bad Flight | 0.6454 | US Airways | null | riricesq | null | 0 | @USAirways has completely wasted my work day! Thank you for the bad service and bad Friday! | null | 2015-02-20 06:37:14 -0800 | On a beach | Quito |
568,780,964,677,201,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | KarileeD | null | 0 | @USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless. | null | 2015-02-20 06:35:24 -0800 | New Hampshire | Atlantic Time (Canada) |
568,780,741,909,319,700 | negative | 1 | Can't Tell | 0.6664 | US Airways | null | KarileeD | null | 0 | .@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again. | null | 2015-02-20 06:34:30 -0800 | New Hampshire | Atlantic Time (Canada) |
568,780,675,672,907,800 | negative | 1 | Can't Tell | 0.3497 | US Airways | null | mjmena001 | null | 0 | @Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing! | null | 2015-02-20 06:34:15 -0800 | West Palm | null |
568,780,228,648,144,900 | negative | 1 | Late Flight | 1 | US Airways | null | mjmena001 | null | 0 | @Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours! | null | 2015-02-20 06:32:28 -0800 | West Palm | null |
568,779,311,261,622,300 | negative | 1 | Late Flight | 1 | US Airways | null | riricesq | null | 0 | @USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service | null | 2015-02-20 06:28:49 -0800 | On a beach | Quito |
568,779,110,710,964,200 | negative | 1 | Late Flight | 0.6924 | US Airways | null | riricesq | null | 0 | @USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate | null | 2015-02-20 06:28:02 -0800 | On a beach | Quito |
568,778,215,671,664,640 | negative | 1 | Bad Flight | 0.7012 | US Airways | null | mwasserman818 | null | 0 | @USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout | null | 2015-02-20 06:24:28 -0800 | Flying Giraffe Travel | Pacific Time (US & Canada) |
568,777,504,368,005,100 | positive | 1 | null | null | US Airways | null | NicholasBSabin | null | 0 | @USAirways I appreciate your prompt response. | null | 2015-02-20 06:21:39 -0800 | Wendell, NC | Eastern Time (US & Canada) |
568,776,950,665,371,650 | negative | 1 | Flight Attendant Complaints | 0.6771 | US Airways | null | mwasserman818 | null | 0 | @USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice | null | 2015-02-20 06:19:27 -0800 | Flying Giraffe Travel | Pacific Time (US & Canada) |
568,776,831,006,064,640 | negative | 1 | Late Flight | 0.663 | US Airways | null | riricesq | null | 0 | @USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on. | null | 2015-02-20 06:18:58 -0800 | On a beach | Quito |
568,775,800,599,801,860 | negative | 1 | Late Flight | 0.3486 | US Airways | null | riricesq | null | 0 | @USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable | null | 2015-02-20 06:14:52 -0800 | On a beach | Quito |
568,775,493,727,551,500 | negative | 1 | Lost Luggage | 0.6601 | US Airways | null | tannapistolis | null | 0 | @USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail | null | 2015-02-20 06:13:39 -0800 | null | Eastern Time (US & Canada) |
568,775,413,192,921,100 | negative | 1 | Late Flight | 0.6835 | US Airways | null | riricesq | null | 0 | @USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous | null | 2015-02-20 06:13:20 -0800 | On a beach | Quito |
568,775,265,406,611,460 | negative | 1 | Late Flight | 0.6942 | US Airways | null | riricesq | null | 0 | @USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight. | null | 2015-02-20 06:12:45 -0800 | On a beach | Quito |
568,775,146,703,589,400 | negative | 1 | Bad Flight | 0.7053 | US Airways | null | riricesq | null | 0 | @USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open. | null | 2015-02-20 06:12:16 -0800 | On a beach | Quito |
568,774,932,844,261,400 | neutral | 0.6581 | null | 0 | US Airways | null | altadenadad | null | 0 | @USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️ | null | 2015-02-20 06:11:25 -0800 | Haverford, PA & Wilton Manors | Atlantic Time (Canada) |
568,774,385,965,932,540 | negative | 1 | Flight Attendant Complaints | 0.6925 | US Airways | null | mwasserman818 | null | 0 | @USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay. | null | 2015-02-20 06:09:15 -0800 | Flying Giraffe Travel | Pacific Time (US & Canada) |
568,774,317,410,009,100 | negative | 1 | Late Flight | 0.7036 | US Airways | null | riricesq | null | 0 | @USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half. | null | 2015-02-20 06:08:59 -0800 | On a beach | Quito |
568,773,869,512,761,340 | positive | 1 | null | null | US Airways | null | altadenadad | null | 0 | @USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super. | null | 2015-02-20 06:07:12 -0800 | Haverford, PA & Wilton Manors | Atlantic Time (Canada) |
568,773,776,638,406,660 | negative | 1 | Bad Flight | 0.3602 | US Airways | null | riricesq | null | 0 | @USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight. | null | 2015-02-20 06:06:50 -0800 | On a beach | Quito |
568,773,342,053,969,900 | negative | 1 | Late Flight | 1 | US Airways | null | riricesq | null | 0 | @USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air | null | 2015-02-20 06:05:06 -0800 | On a beach | Quito |
568,772,824,523,001,860 | negative | 1 | Late Flight | 1 | US Airways | null | riricesq | null | 0 | @USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off. | null | 2015-02-20 06:03:03 -0800 | On a beach | Quito |
568,770,442,292,551,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Andreas_Hirsch | null | 0 | @USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days | null | 2015-02-20 05:53:35 -0800 | GERMANY | Greenland |
568,770,125,114,929,150 | negative | 0.6554 | Can't Tell | 0.3335 | US Airways | null | altadenadad | null | 1 | @USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH | null | 2015-02-20 05:52:19 -0800 | Haverford, PA & Wilton Manors | Atlantic Time (Canada) |
568,769,725,175,435,260 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | altadenadad | null | 0 | @USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that???? | null | 2015-02-20 05:50:44 -0800 | Haverford, PA & Wilton Manors | Atlantic Time (Canada) |
568,769,373,122,342,900 | negative | 1 | Late Flight | 1 | US Airways | null | collyneliz | null | 0 | @USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today. | null | 2015-02-20 05:49:20 -0800 | DC via Louisiana | Eastern Time (US & Canada) |
568,769,216,662,282,240 | negative | 1 | Bad Flight | 0.3587 | US Airways | null | altadenadad | null | 0 | @USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class. | null | 2015-02-20 05:48:43 -0800 | Haverford, PA & Wilton Manors | Atlantic Time (Canada) |
568,769,111,561,527,300 | negative | 0.6932 | Bad Flight | 0.6932 | US Airways | null | mwasserman818 | null | 0 | @USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard | null | 2015-02-20 05:48:18 -0800 | Flying Giraffe Travel | Pacific Time (US & Canada) |
568,768,864,793,681,900 | negative | 1 | Bad Flight | 0.65 | US Airways | null | altadenadad | null | 0 | @USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off | null | 2015-02-20 05:47:19 -0800 | Haverford, PA & Wilton Manors | Atlantic Time (Canada) |
568,764,059,732,058,100 | negative | 1 | Late Flight | 0.6923 | US Airways | null | eteune | null | 0 | @USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else | null | 2015-02-20 05:28:13 -0800 | Chicago Area | null |
568,762,393,083,449,340 | negative | 1 | Late Flight | 1 | US Airways | null | BolerChris | null | 0 | @USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo | null | 2015-02-20 05:21:36 -0800 | Knoxville, TN | null |
568,761,600,359,993,340 | negative | 1 | Flight Attendant Complaints | 0.3634 | US Airways | null | JoanEisenstodt | null | 0 | @USAirways "Able"? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead? | null | 2015-02-20 05:18:27 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,760,999,194,591,200 | neutral | 1 | null | null | US Airways | null | jessergauvin | null | 0 | @USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50 | null | 2015-02-20 05:16:03 -0800 | Nantucket | Quito |
568,760,866,088,337,400 | negative | 1 | Late Flight | 1 | US Airways | null | Peter_D_Ahern | null | 0 | @USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue. | null | 2015-02-20 05:15:32 -0800 | null | null |
568,760,648,135,544,800 | negative | 1 | Late Flight | 1 | US Airways | null | jessergauvin | null | 0 | @USAirways is the worst!! Still haven't left.. Everyone missing connections. | null | 2015-02-20 05:14:40 -0800 | Nantucket | Quito |
568,759,575,807,184,900 | negative | 1 | Late Flight | 1 | US Airways | null | Ekubolage | null | 0 | @USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL. | null | 2015-02-20 05:10:24 -0800 | Orlando | null |
568,759,027,775,225,860 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | kevin_krebs | null | 0 | @USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human. | null | 2015-02-20 05:08:13 -0800 | Alexandria, VA | null |
568,753,556,498,604,000 | neutral | 1 | null | null | US Airways | null | jessergauvin | null | 0 | @USAirways can you help me reroute my trip? | null | 2015-02-20 04:46:29 -0800 | Nantucket | Quito |
568,751,669,892,268,000 | negative | 1 | Late Flight | 1 | US Airways | null | jessergauvin | null | 0 | @USAirways gonna miss connecting flight.. Delayed flying out of Boston | null | 2015-02-20 04:38:59 -0800 | Nantucket | Quito |
568,751,082,547,089,400 | neutral | 1 | null | null | US Airways | null | HeatherCannady | null | 0 | @USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo! | null | 2015-02-20 04:36:39 -0800 | null | null |
568,750,153,315,676,160 | negative | 1 | Customer Service Issue | 0.6931 | US Airways | null | JesseConn | null | 1 | @USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!! | null | 2015-02-20 04:32:58 -0800 | null | null |
568,749,045,528,842,240 | positive | 1 | null | null | US Airways | null | tayyylorrrx0 | null | 0 | @USAirways thank you for refunding me on my baggage ! really appreciate it | null | 2015-02-20 04:28:33 -0800 | NJ 973 | NC 910 | Eastern Time (US & Canada) |
568,748,360,599,019,500 | negative | 1 | Late Flight | 1 | US Airways | null | jofro3 | null | 0 | @USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight. | null | 2015-02-20 04:25:50 -0800 | null | Eastern Time (US & Canada) |
568,748,242,109,927,400 | positive | 1 | null | null | US Airways | null | pamela_moats | null | 0 | @USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN. | null | 2015-02-20 04:25:22 -0800 | null | null |
568,725,291,247,525,900 | negative | 1 | Can't Tell | 0.6744 | US Airways | null | RVangutenberg | null | 0 | @USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni | null | 2015-02-20 02:54:10 -0800 | Puerto Rico | null |
568,724,832,898,162,700 | negative | 1 | Cancelled Flight | 0.657 | US Airways | null | joyousb | null | 0 | .@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm. | null | 2015-02-20 02:52:21 -0800 | null | Eastern Time (US & Canada) |
568,715,209,944,244,200 | negative | 1 | Flight Attendant Complaints | 0.3571 | US Airways | null | misskiayona | null | 2 | @USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more! | null | 2015-02-20 02:14:06 -0800 | null | null |
568,706,442,850,660,350 | negative | 1 | Flight Attendant Complaints | 0.6742 | US Airways | null | MeganRSmith83 | null | 0 | @USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated | [51.4713252, -0.4674035] | 2015-02-20 01:39:16 -0800 | ÜT: 39.855018,-75.360949 | Eastern Time (US & Canada) |
568,678,961,229,762,560 | negative | 1 | longlines | 0.3353 | US Airways | null | thecoolbelow | null | 0 | @USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience! | null | 2015-02-19 23:50:04 -0800 | The South | null |
568,652,138,915,766,300 | negative | 1 | Late Flight | 1 | US Airways | null | BrianKush | null | 0 | @USAirways it was 1838, almost 5 hours Late Flight due to mechanical. | null | 2015-02-19 22:03:29 -0800 | null | Quito |
568,650,058,780,041,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | lj_verde | null | 0 | @USAirways never flying #USAirways again. Horrible experience, terrible customer service. | null | 2015-02-19 21:55:13 -0800 | DC | Eastern Time (US & Canada) |
568,646,628,795,666,400 | neutral | 0.7024 | null | 0 | US Airways | null | jmspool | null | 0 | @USAirways Mobile boarding pass email. | null | 2015-02-19 21:41:35 -0800 | 42.635976,-71.164046 | Eastern Time (US & Canada) |
568,644,931,792,687,100 | positive | 0.6987 | null | null | US Airways | null | katiesherwood | null | 0 | @USAirways we will...sunday! Just a few days away | null | 2015-02-19 21:34:51 -0800 | New York, New York | Quito |
568,644,286,306,242,560 | neutral | 0.6401 | null | null | US Airways | null | jrfigo | null | 0 | @USAirways I am following you now | null | 2015-02-19 21:32:17 -0800 | null | null |
568,644,053,522,391,040 | negative | 1 | Cancelled Flight | 0.6276 | US Airways | null | lj_verde | null | 0 | @USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time. | null | 2015-02-19 21:31:21 -0800 | DC | Eastern Time (US & Canada) |
568,643,981,258,723,300 | negative | 1 | Late Flight | 0.7065 | US Airways | null | CourtneyEMcCoy | null | 0 | @USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad | null | 2015-02-19 21:31:04 -0800 | Williamson West Virginia | Eastern Time (US & Canada) |
568,641,157,724,549,100 | negative | 1 | Late Flight | 0.3535 | US Airways | null | lj_verde | null | 0 | @USAirways Then told to offload because the captain was over hours? This has been a terrible experience. | null | 2015-02-19 21:19:51 -0800 | DC | Eastern Time (US & Canada) |
568,640,966,866,935,800 | negative | 1 | Late Flight | 1 | US Airways | null | lj_verde | null | 0 | @USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes | null | 2015-02-19 21:19:05 -0800 | DC | Eastern Time (US & Canada) |
568,639,824,145,584,100 | negative | 1 | Bad Flight | 1 | US Airways | null | lj_verde | null | 0 | @USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable. | null | 2015-02-19 21:14:33 -0800 | DC | Eastern Time (US & Canada) |
568,638,903,097,421,800 | negative | 1 | Bad Flight | 0.6829 | US Airways | null | lj_verde | null | 0 | @USAirways offloading the plane?!?!?! This is ridiculous!!!! | null | 2015-02-19 21:10:53 -0800 | DC | Eastern Time (US & Canada) |
568,638,610,385,158,140 | positive | 0.3491 | null | 0 | US Airways | null | jdbwaffles | null | 0 | “@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!! | null | 2015-02-19 21:09:44 -0800 | null | null |
568,637,273,945,866,240 | neutral | 0.6762 | null | 0 | US Airways | null | lj_verde | null | 0 | @USAirways still just sitting here. nobody has said anything. What's up? | null | 2015-02-19 21:04:25 -0800 | DC | Eastern Time (US & Canada) |
568,637,070,207,422,460 | negative | 1 | Customer Service Issue | 0.6522 | US Airways | null | syfialkoff | null | 0 | @USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA | null | 2015-02-19 21:03:36 -0800 | null | null |
568,635,173,216,133,100 | positive | 1 | null | null | US Airways | null | masonkesner | null | 0 | @USAirways I will. Thank you for at least tweeting me back:) better than most. 👌 | [0.0, 0.0] | 2015-02-19 20:56:04 -0800 | Arkansas, USA | Central Time (US & Canada) |
568,634,603,885,502,460 | negative | 1 | Flight Attendant Complaints | 0.6288 | US Airways | null | kayjoooo | null | 0 | @USAirways that seems unlikely without a crew here to board us | null | 2015-02-19 20:53:48 -0800 | null | Eastern Time (US & Canada) |
568,634,467,587,264,500 | negative | 1 | Customer Service Issue | 0.6913 | US Airways | null | shoethrill | null | 0 | @USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice | null | 2015-02-19 20:53:16 -0800 | 11 W Boston St Chandler, AZ | null |
568,634,185,155,358,700 | positive | 1 | null | null | US Airways | null | jdbwaffles | null | 0 | @USAirways Exicted to be flying with y'all soon !! | null | 2015-02-19 20:52:09 -0800 | null | null |
568,633,911,959,363,600 | neutral | 0.6869 | null | 0 | US Airways | null | syfialkoff | null | 0 | @USAirways and that you can choose the same seat for free after clicking 100 buttons. | null | 2015-02-19 20:51:03 -0800 | null | null |
568,633,802,433,507,300 | negative | 1 | Can't Tell | 0.6404 | US Airways | null | syfialkoff | null | 0 | @USAirways the fact that you are making customers pay $15 to "choose" a seat and try to convince them using psychological tricks with colors | null | 2015-02-19 20:50:37 -0800 | null | null |
568,633,680,605,945,860 | negative | 1 | Bad Flight | 0.3729 | US Airways | null | masonkesner | null | 0 | @USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/ | [0.0, 0.0] | 2015-02-19 20:50:08 -0800 | Arkansas, USA | Central Time (US & Canada) |
568,632,534,117,908,500 | negative | 0.6809 | Bad Flight | 0.3404 | US Airways | null | syfialkoff | null | 0 | @USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks | null | 2015-02-19 20:45:35 -0800 | null | null |
568,631,538,541,326,340 | negative | 1 | Can't Tell | 1 | US Airways | null | masonkesner | null | 0 | @USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better. | [35.2203248, -80.94508344] | 2015-02-19 20:41:38 -0800 | Arkansas, USA | Central Time (US & Canada) |
568,627,373,027,020,800 | negative | 1 | Late Flight | 0.6772 | US Airways | null | lj_verde | null | 0 | @USAirways now the freezing bus is just doing circles? | null | 2015-02-19 20:25:04 -0800 | DC | Eastern Time (US & Canada) |
568,627,064,062,009,340 | negative | 1 | Late Flight | 0.3555 | US Airways | null | Allisonjones704 | null | 0 | @USAirways please explain, I have plenty of time since I'm STRANDED!! | null | 2015-02-19 20:23:51 -0800 | null | null |
568,626,974,278,733,800 | negative | 1 | Late Flight | 1 | US Airways | null | brettel | null | 0 | @USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice. | [38.86402742, -77.04855865] | 2015-02-19 20:23:29 -0800 | Washington DC | Eastern Time (US & Canada) |
568,626,969,983,750,140 | negative | 1 | Can't Tell | 0.3418 | US Airways | null | Allisonjones704 | null | 0 | @USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket? | null | 2015-02-19 20:23:28 -0800 | null | null |
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