tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
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3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
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10 values
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float64
0
1
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stringclasses
6 values
airline_sentiment_gold
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3 values
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2
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13 values
retweet_count
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0
44
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12
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27
568,505,037,833,396,200
negative
1
Customer Service Issue
1
US Airways
null
lifewelledited
null
0
@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport
null
2015-02-19 12:18:57 -0800
Lincoln, NE
Central Time (US & Canada)
568,505,005,633,880,060
negative
1
Lost Luggage
1
US Airways
null
christinachime
null
0
@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
null
2015-02-19 12:18:50 -0800
null
null
568,502,112,457,510,900
neutral
1
null
null
US Airways
null
annieshgupta
null
0
@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival
[0.0, 0.0]
2015-02-19 12:07:20 -0800
Pune
Hawaii
568,501,367,754,661,900
negative
1
Flight Attendant Complaints
0.3469
US Airways
null
garywerk
null
0
@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more
null
2015-02-19 12:04:22 -0800
Home sweet Hollywood Home
Pacific Time (US & Canada)
568,501,293,079,248,900
negative
1
Customer Service Issue
0.6759
US Airways
null
danielleRwest
null
0
@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.
null
2015-02-19 12:04:05 -0800
Brooklyn, NY
Eastern Time (US & Canada)
568,501,242,248,499,200
neutral
0.6596
null
null
US Airways
null
TomFutureforall
null
0
@USAirways US airways csr at Phoenix airport fixed the problem
null
2015-02-19 12:03:53 -0800
null
null
568,500,854,082,420,740
negative
1
Late Flight
0.6507
US Airways
null
nickpasculli
null
0
@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please
null
2015-02-19 12:02:20 -0800
Monterey County, CA
Arizona
568,499,953,041,080,300
negative
1
Can't Tell
0.3512
US Airways
null
alan_bledsoe
null
0
“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt
null
2015-02-19 11:58:45 -0800
null
null
568,499,798,099,304,450
neutral
1
null
null
US Airways
null
AlxStevens
null
0
@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?
null
2015-02-19 11:58:08 -0800
Waynesboro, VA
Eastern Time (US & Canada)
568,499,384,704,479,200
positive
0.3733
null
0
US Airways
null
nickpasculli
null
0
@USAirways lol me too
null
2015-02-19 11:56:30 -0800
Monterey County, CA
Arizona
568,497,723,109,974,000
negative
1
Customer Service Issue
0.6838
US Airways
null
weezerandburnie
null
0
@USAirways still waiting on a response
null
2015-02-19 11:49:54 -0800
Belle MO
null
568,496,915,211,538,400
negative
1
Flight Booking Problems
0.6672
US Airways
null
AlxStevens
null
0
@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.
null
2015-02-19 11:46:41 -0800
Waynesboro, VA
Eastern Time (US & Canada)
568,496,861,797,077,000
negative
1
Customer Service Issue
0.6786
US Airways
null
JimmyisAble
null
1
@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers
[29.99562368, -90.24376862]
2015-02-19 11:46:28 -0800
null
Hawaii
568,496,811,662,581,760
neutral
1
null
null
US Airways
null
J_0_Y
null
0
@USAirways How will I change it?
[42.95012208, -87.90085158]
2015-02-19 11:46:16 -0800
Washington, DC
null
568,496,664,677,363,700
negative
0.6804
Can't Tell
0.3441
US Airways
null
nickpasculli
null
0
@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat
null
2015-02-19 11:45:41 -0800
Monterey County, CA
Arizona
568,494,962,880,475,140
neutral
0.682
null
0
US Airways
null
vibhors
null
0
@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.
null
2015-02-19 11:38:55 -0800
Cary, NC
Eastern Time (US & Canada)
568,494,910,405,517,300
neutral
0.6452
null
0
US Airways
null
alan_bledsoe
null
0
@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?
null
2015-02-19 11:38:43 -0800
null
null
568,494,466,929,188,860
positive
1
null
null
US Airways
null
ColourBasis
null
0
@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!
null
2015-02-19 11:36:57 -0800
National, based in Texas
Central Time (US & Canada)
568,494,200,163,074,050
positive
0.3796
null
0
US Airways
null
J_0_Y
null
0
@USAirways I just think it's weird to have mileage as 666
[42.95119138, -87.90117857]
2015-02-19 11:35:54 -0800
Washington, DC
null
568,492,653,987,418,100
neutral
1
null
null
US Airways
null
kristenlc
null
0
@USAirways flight 1783 CLT to BOS
null
2015-02-19 11:29:45 -0800
null
Eastern Time (US & Canada)
568,492,370,821,562,400
negative
1
Flight Attendant Complaints
0.635
US Airways
null
kristenlc
null
0
@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.
null
2015-02-19 11:28:37 -0800
null
Eastern Time (US & Canada)
568,492,323,824,381,950
negative
1
Bad Flight
0.3938
US Airways
null
JimmyisAble
null
0
@USAirways but you guys switched me and didn't inform me of the chathes
[29.98442078, -90.25340271]
2015-02-19 11:28:26 -0800
null
Hawaii
568,492,240,273,874,940
negative
1
Lost Luggage
0.6747
US Airways
null
SLKToday
null
0
@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice
null
2015-02-19 11:28:06 -0800
Manchester
null
568,491,905,903,939,600
negative
1
Customer Service Issue
0.6579
US Airways
null
jekyllandheid12
null
0
@USAirways your app is bad, and you should feel bad.
null
2015-02-19 11:26:47 -0800
Chicago, IL
Central Time (US & Canada)
568,491,813,528,576,000
negative
0.6559
Flight Booking Problems
0.3548
US Airways
null
kristenlc
null
0
@USAirways Still irritated that our well planned and booked return was messed with & with no warning.
null
2015-02-19 11:26:25 -0800
null
Eastern Time (US & Canada)
568,491,593,512,198,140
neutral
0.6672
null
null
US Airways
null
jonnycottone
null
0
@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?
null
2015-02-19 11:25:32 -0800
New York, NY
Eastern Time (US & Canada)
568,491,460,250,742,800
negative
0.6701
Can't Tell
0.6701
US Airways
null
TheMikeSindt
null
0
@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it
null
2015-02-19 11:25:00 -0800
Scottsdale, AZ
null
568,491,224,946,098,200
neutral
0.3723
null
0
US Airways
null
kristenlc
null
0
@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.
null
2015-02-19 11:24:04 -0800
null
Eastern Time (US & Canada)
568,491,035,564,879,900
negative
1
Late Flight
0.6526
US Airways
null
nickpasculli
null
0
@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting
null
2015-02-19 11:23:19 -0800
Monterey County, CA
Arizona
568,490,964,173,627,400
negative
0.6885
Bad Flight
0.3505
US Airways
null
EmmaTyrer
null
0
@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.
null
2015-02-19 11:23:02 -0800
Liverpool, UK
London
568,490,899,396,829,200
negative
1
Customer Service Issue
0.6508
US Airways
null
TheMikeSindt
null
0
@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible
null
2015-02-19 11:22:47 -0800
Scottsdale, AZ
null
568,490,860,901,478,400
negative
1
Can't Tell
1
US Airways
null
StopCLTNoise
null
0
@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
null
2015-02-19 11:22:37 -0800
Mount Holly, NC, USA
Eastern Time (US & Canada)
568,490,780,203,065,340
negative
1
Customer Service Issue
0.6865
US Airways
null
garywerk
null
0
@USAirways 5 hour cross country morning flight and you have no food? #BadService
null
2015-02-19 11:22:18 -0800
Home sweet Hollywood Home
Pacific Time (US & Canada)
568,490,703,476,682,750
neutral
1
null
null
US Airways
null
OllieRouet
null
0
@USAirways @AmericanAir been with US Airways since 03, back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.
null
2015-02-19 11:22:00 -0800
null
Eastern Time (US & Canada)
568,487,367,536,996,350
negative
0.6531
Cancelled Flight
0.3265
US Airways
null
JimmyisAble
null
0
@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.
[29.99894707, -90.27229299]
2015-02-19 11:08:45 -0800
null
Hawaii
568,486,436,355,346,400
negative
1
Bad Flight
1
US Airways
null
kristenlc
null
0
@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.
null
2015-02-19 11:05:03 -0800
null
Eastern Time (US & Canada)
568,483,559,532,568,600
negative
1
Flight Attendant Complaints
0.6688
US Airways
null
nickpasculli
null
0
@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored
null
2015-02-19 10:53:37 -0800
Monterey County, CA
Arizona
568,483,338,257,895,400
neutral
0.688
null
null
US Airways
null
diansnyder
null
0
@USAirways no problem...just funny have a nice day
null
2015-02-19 10:52:44 -0800
null
Central Time (US & Canada)
568,482,925,177,651,200
neutral
0.6743
null
0
US Airways
null
diansnyder
null
0
@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18
null
2015-02-19 10:51:05 -0800
null
Central Time (US & Canada)
568,482,893,913,333,760
negative
1
Cancelled Flight
1
US Airways
null
EmmaTyrer
null
0
@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.
null
2015-02-19 10:50:58 -0800
Liverpool, UK
London
568,482,672,789,622,800
negative
1
Late Flight
0.6679
US Airways
null
EmmaTyrer
null
0
@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its
null
2015-02-19 10:50:05 -0800
Liverpool, UK
London
568,482,472,880,697,340
negative
1
Customer Service Issue
0.3516
US Airways
null
JimmyisAble
null
0
@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?
[29.98730979, -90.25605983]
2015-02-19 10:49:18 -0800
null
Hawaii
568,482,412,990,218,240
negative
0.6667
Customer Service Issue
0.6667
US Airways
null
EmmaTyrer
null
0
@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...
null
2015-02-19 10:49:03 -0800
Liverpool, UK
London
568,482,168,021,917,700
neutral
0.6539
null
0
US Airways
null
mattdole24
null
0
@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂
null
2015-02-19 10:48:05 -0800
null
Quito
568,481,998,257,430,500
negative
1
Can't Tell
0.3438
US Airways
null
EmmaTyrer
null
0
@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.
null
2015-02-19 10:47:24 -0800
Liverpool, UK
London
568,481,836,290,220,000
negative
1
Customer Service Issue
0.6957
US Airways
null
nickpasculli
null
0
@USAirways over an hour now and still no one at the Yuma counter
null
2015-02-19 10:46:46 -0800
Monterey County, CA
Arizona
568,481,515,899,908,100
neutral
1
null
null
US Airways
null
altadenadad
null
0
@USAirways can you DM me & add me to the upgrade list for a flt tonight?
null
2015-02-19 10:45:29 -0800
Haverford, PA & Wilton Manors
Atlantic Time (Canada)
568,481,179,646,758,900
negative
1
longlines
0.6552
US Airways
null
nickpasculli
null
0
@USAirways now you have over 50 people in line. This is stupid!!! What the heck!
null
2015-02-19 10:44:09 -0800
Monterey County, CA
Arizona
568,480,476,803,035,140
negative
1
longlines
0.6468
US Airways
null
nickpasculli
null
0
@USAirways some people in line have been waiting 55 minutes for a customer service representative
null
2015-02-19 10:41:22 -0800
Monterey County, CA
Arizona
568,480,213,123,919,900
negative
1
Can't Tell
1
US Airways
null
ousoonerfanatic
null
0
@USAirways @americanair I feel sorry for AA
null
2015-02-19 10:40:19 -0800
Semiahmoo, WA Soonerland
Pacific Time (US & Canada)
568,479,680,229,208,060
negative
1
longlines
1
US Airways
null
nickpasculli
null
0
@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!
null
2015-02-19 10:38:12 -0800
Monterey County, CA
Arizona
568,475,947,617,411,100
neutral
1
null
null
US Airways
null
Darren_howudoin
null
0
“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!
null
2015-02-19 10:23:22 -0800
North Carolina/LosAngeles
Eastern Time (US & Canada)
568,475,305,675,001,860
negative
1
Late Flight
0.6438
US Airways
null
HammerStahl
null
0
@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797
null
2015-02-19 10:20:49 -0800
null
Mountain Time (US & Canada)
568,474,825,989,054,460
neutral
1
null
null
US Airways
null
JasonWhitely
null
0
THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9
null
2015-02-19 10:18:54 -0800
Dallas/Fort Worth
Central Time (US & Canada)
568,474,546,275,287,040
negative
1
Late Flight
1
US Airways
null
EmmaTyrer
null
0
@USAirways Stuck in Philadelphia airport for 32 hours due to "maintenance". Dreading my flight back home. Disgusting.
null
2015-02-19 10:17:48 -0800
Liverpool, UK
London
568,474,189,818,146,800
negative
0.3446
Flight Booking Problems
0.3446
US Airways
null
syndscu
null
0
@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(
null
2015-02-19 10:16:23 -0800
null
null
568,473,401,544,859,650
positive
1
null
null
US Airways
null
Suejacken
null
0
@USAirways thanks
null
2015-02-19 10:13:15 -0800
null
Eastern Time (US & Canada)
568,472,920,466,411,500
neutral
0.6769
null
null
US Airways
null
trixywh
null
0
“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl
null
2015-02-19 10:11:20 -0800
Hollywood, CA
Pacific Time (US & Canada)
568,472,783,354,773,500
negative
1
Can't Tell
0.3525
US Airways
null
Dflaherty88
null
0
@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.
null
2015-02-19 10:10:47 -0800
Pittsburgh, PA
Quito
568,472,775,729,516,540
neutral
0.6729
null
0
US Airways
null
AdamJEstep
null
0
@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.
null
2015-02-19 10:10:46 -0800
Harrisburg
null
568,472,259,020,648,450
neutral
1
null
null
US Airways
null
I_AM_Tipton
null
0
@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?
null
2015-02-19 10:08:42 -0800
null
null
568,472,185,993,629,700
negative
1
Customer Service Issue
0.6186
US Airways
null
eromolizzy
null
0
@USAirways I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP.
[40.74609464, -74.00636235]
2015-02-19 10:08:25 -0800
County of Kings, NYC
Eastern Time (US & Canada)
568,471,991,889,612,800
negative
1
Customer Service Issue
1
US Airways
null
RPM044
null
0
@USAirways they finally answered. They were rude and didn't help me at all.
null
2015-02-19 10:07:39 -0800
null
null
568,471,539,433,275,400
neutral
0.6221
null
null
US Airways
null
dweber15
null
0
@USAirways @AmericanAir no, don't leave me!!!
null
2015-02-19 10:05:51 -0800
null
Atlantic Time (Canada)
568,469,645,843,279,900
positive
1
null
null
US Airways
null
cahillwilliamr
null
0
@USAirways #success made flight , please thank the crew of 556 great time recovery
null
2015-02-19 09:58:19 -0800
null
null
568,467,880,481,665,000
neutral
0.6545
null
0
US Airways
null
danteusa1
null
0
@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn
null
2015-02-19 09:51:18 -0800
null
null
568,465,174,702,772,200
positive
0.3691
null
0
US Airways
null
twitabuggin
null
0
@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!
null
2015-02-19 09:40:33 -0800
null
Eastern Time (US & Canada)
568,464,356,687,679,500
neutral
0.6413
null
0
US Airways
null
MDL_LMU
null
0
@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP
null
2015-02-19 09:37:18 -0800
East Coast, US
Eastern Time (US & Canada)
568,463,569,458,741,250
negative
1
Customer Service Issue
1
US Airways
null
RPM044
null
0
@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
null
2015-02-19 09:34:11 -0800
null
null
568,462,805,235,597,300
neutral
1
null
null
US Airways
null
Suejacken
null
0
@USAirways I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl
null
2015-02-19 09:31:08 -0800
null
Eastern Time (US & Canada)
568,460,100,970,668,000
negative
1
Late Flight
1
US Airways
null
CruiseEditor
null
0
@USAirways 1917. Still sitting here. Feels badly handled.
null
2015-02-19 09:20:24 -0800
U.S.
Eastern Time (US & Canada)
568,459,150,444,769,300
positive
0.6525
null
null
US Airways
null
aemccollum
null
0
@USAirways Lilly M in SJU check in is fabulous!
null
2015-02-19 09:16:37 -0800
null
Eastern Time (US & Canada)
568,458,157,703,499,800
negative
1
Customer Service Issue
1
US Airways
null
dtndtndtndtn
null
0
@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.
null
2015-02-19 09:12:40 -0800
Iowa CIty
Central Time (US & Canada)
568,457,955,223,453,700
negative
1
Customer Service Issue
1
US Airways
null
jetland
null
0
@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
null
2015-02-19 09:11:52 -0800
Twittersphere
Eastern Time (US & Canada)
568,457,722,909,368,300
positive
0.6436
null
null
US Airways
null
riascott39
null
0
@USAirways that's where we are now. Thank you.
null
2015-02-19 09:10:57 -0800
null
Eastern Time (US & Canada)
568,457,663,123,746,800
negative
1
Customer Service Issue
1
US Airways
null
bambiweavil
null
0
@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?
null
2015-02-19 09:10:42 -0800
New York, NY | Brooklyn
Eastern Time (US & Canada)
568,456,310,972,424,200
neutral
0.6808
null
0
US Airways
null
kim_blake
null
0
@USAirways flight was full. 1 open middle seat. Did not want to sit there. What is your policy?
null
2015-02-19 09:05:20 -0800
Tacoma Washington
Pacific Time (US & Canada)
568,455,524,599,132,160
neutral
0.3469
null
0
US Airways
null
riascott39
null
0
@USAirways 657. My daughter Candice and I are together with her baby.
null
2015-02-19 09:02:13 -0800
null
Eastern Time (US & Canada)
568,454,321,219,596,300
negative
0.6673
Late Flight
0.6673
US Airways
null
RichieG99
null
0
@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?
null
2015-02-19 08:57:26 -0800
new yorker stranded in PA
null
568,454,157,478,326,300
negative
1
Flight Booking Problems
0.69
US Airways
null
ScottPaterno
null
0
@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...
null
2015-02-19 08:56:47 -0800
Central Pennsylvania
Atlantic Time (Canada)
568,454,051,144,339,460
negative
1
Bad Flight
1
US Airways
null
theheathmcnasty
null
0
@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.
null
2015-02-19 08:56:21 -0800
Jawjah
Eastern Time (US & Canada)
568,451,849,054,851,100
positive
1
null
null
US Airways
null
JosephPMathews
null
0
@USAirways #tbt every day.
null
2015-02-19 08:47:36 -0800
San Francisco
Pacific Time (US & Canada)
568,451,219,477,250,050
negative
0.6898
Late Flight
0.6898
US Airways
null
RichieG99
null
0
@USAirways what's the issue with flight 4420 from jax being delayed tonight?
null
2015-02-19 08:45:06 -0800
new yorker stranded in PA
null
568,451,138,221,166,600
negative
1
Cancelled Flight
0.3683
US Airways
null
riascott39
null
0
@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated
null
2015-02-19 08:44:47 -0800
null
Eastern Time (US & Canada)
568,450,712,314,753,000
neutral
0.3511
null
0
US Airways
null
emc3e17
null
0
@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!
null
2015-02-19 08:43:05 -0800
null
Eastern Time (US & Canada)
568,449,649,951,907,840
neutral
1
null
null
US Airways
null
idreamsilvia
null
0
@USAirways @CakeNDeath Question is will he and his lady behave...
null
2015-02-19 08:38:52 -0800
Philadelphia
Eastern Time (US & Canada)
568,449,520,645,906,400
positive
1
null
null
US Airways
null
CakeNDeath
null
0
@USAirways on the DL, send Ethan some new pants and some "white revive" laundry tabs. He's a great guy, good crew, he's just, err, single.
null
2015-02-19 08:38:21 -0800
Old City Philly
null
568,449,323,895,275,500
negative
1
Late Flight
1
US Airways
null
akadish
null
0
@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours
null
2015-02-19 08:37:34 -0800
ÜT: 39.041902,-77.099677
null
568,449,223,730,925,600
negative
1
Customer Service Issue
0.7021
US Airways
null
CaseyLemke
null
0
@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
null
2015-02-19 08:37:10 -0800
Denver
null
568,447,513,759,522,800
positive
0.6742
null
0
US Airways
null
DillardJ32
null
0
@USAirways thank you for refunding my bag fee. I look forward to its return today I hope.
null
2015-02-19 08:30:23 -0800
Anoka MN
Central Time (US & Canada)
568,447,062,976,524,300
negative
1
Late Flight
1
US Airways
null
CruiseEditor
null
0
@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!
null
2015-02-19 08:28:35 -0800
U.S.
Eastern Time (US & Canada)
568,444,203,883,204,600
negative
1
Customer Service Issue
0.6333
US Airways
null
jodimgocubs
null
0
@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.
null
2015-02-19 08:17:14 -0800
null
null
568,444,091,836,604,400
negative
1
Bad Flight
0.34
US Airways
null
riascott39
null
0
@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!
null
2015-02-19 08:16:47 -0800
null
Eastern Time (US & Canada)
568,444,029,257,584,640
negative
1
Late Flight
0.6674
US Airways
null
KIDwonder444
null
0
@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
null
2015-02-19 08:16:32 -0800
null
null
568,444,017,106,690,050
positive
1
null
null
US Airways
null
cahillwilliamr
null
0
@USAirways thank you
null
2015-02-19 08:16:29 -0800
null
null
568,443,870,570,278,900
negative
1
Damaged Luggage
0.343
US Airways
null
jodimgocubs
null
0
@USAirways another bad experience today. Frozen pipes on 597. Missing connection.
null
2015-02-19 08:15:54 -0800
null
null
568,442,952,176,918,500
negative
1
Flight Attendant Complaints
1
US Airways
null
RodrigoATCG
null
0
@USAirways of course! "Yeah, travel has gotten harder. Ask other passengers if they will switch" it's not the fact, it's the attitude!
null
2015-02-19 08:12:15 -0800
Boston, MA
Eastern Time (US & Canada)
568,442,492,569,456,640
neutral
0.6853
null
null
US Airways
null
SheilaShela10
null
0
@USAirways skys r sunny air is cold I can't wait to get to #CLT
null
2015-02-19 08:10:26 -0800
USA
Eastern Time (US & Canada)
568,440,682,584,477,700
negative
1
Customer Service Issue
1
US Airways
null
CaseyLemke
null
0
@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.
null
2015-02-19 08:03:14 -0800
Denver
null
568,440,431,454,736,400
negative
1
Flight Booking Problems
0.6388
US Airways
null
CaseyLemke
null
0
@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
null
2015-02-19 08:02:14 -0800
Denver
null