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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,228,614,275,260,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | tlbelote | null | 0 | @USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details. Called twice and disconnected. | null | 2015-02-18 18:00:33 -0800 | null | Quito |
568,226,977,070,632,960 | negative | 1 | Customer Service Issue | 1 | US Airways | null | drb1125 | null | 0 | @USAirways Emailed them a week ago and still nothing... | null | 2015-02-18 17:54:03 -0800 | null | null |
568,225,166,527,991,800 | negative | 0.7012 | Customer Service Issue | 0.3719 | US Airways | null | sara_regis19 | null | 0 | @USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help! | null | 2015-02-18 17:46:51 -0800 | Puerto Rico | null |
568,224,769,872,502,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | BokaLaBoca | null | 0 | @USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE | [0.0, 0.0] | 2015-02-18 17:45:16 -0800 | null | Pacific Time (US & Canada) |
568,223,950,926,446,600 | negative | 1 | longlines | 0.3363 | US Airways | null | MendezJenn | null | 0 | @USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr | null | 2015-02-18 17:42:01 -0800 | null | null |
568,223,612,802,637,800 | negative | 0.6859 | Late Flight | 0.6859 | US Airways | null | TravisAJB | null | 0 | @USAirways is the real MVP for holding up the flight connecting Philly to Tampa. | null | 2015-02-18 17:40:41 -0800 | null | Quito |
568,223,380,375,076,860 | positive | 1 | null | null | US Airways | null | LayneHillesland | null | 0 | @USAirways finally rectified my flight situation! Thanks again | null | 2015-02-18 17:39:45 -0800 | null | null |
568,222,090,769,379,300 | neutral | 1 | null | null | US Airways | null | bobbyisaacson | null | 0 | @USAirways so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee? | null | 2015-02-18 17:34:38 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,221,761,898,209,300 | positive | 1 | null | null | US Airways | null | bryanjholmes | null | 0 | @USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything | null | 2015-02-18 17:33:19 -0800 | dublin, ohio | Quito |
568,220,625,648,672,800 | negative | 1 | Cancelled Flight | 1 | US Airways | null | dmorgancu | null | 0 | @USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done | [35.22447828, -80.93940943] | 2015-02-18 17:28:48 -0800 | Clemson, SC | Central Time (US & Canada) |
568,220,033,299,542,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | tannapistolis | null | 0 | @USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX. | null | 2015-02-18 17:26:27 -0800 | null | Eastern Time (US & Canada) |
568,219,901,359,460,350 | negative | 1 | Late Flight | 0.673 | US Airways | null | MendezJenn | null | 0 | @USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr | null | 2015-02-18 17:25:56 -0800 | null | null |
568,218,884,060,241,900 | negative | 1 | Lost Luggage | 1 | US Airways | null | scheds14 | null | 0 | @USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here | null | 2015-02-18 17:21:53 -0800 | Phoenix, AZ | null |
568,218,389,619,077,100 | positive | 1 | null | null | US Airways | null | billgunger | null | 0 | @USAirways ice cream up front! Solid | null | 2015-02-18 17:19:55 -0800 | null | EST |
568,217,681,838,641,150 | positive | 1 | null | null | US Airways | null | statepkt | null | 0 | @USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout | null | 2015-02-18 17:17:06 -0800 | null | Eastern Time (US & Canada) |
568,216,602,866,376,700 | negative | 1 | Lost Luggage | 1 | US Airways | null | tannapistolis | null | 0 | @USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!! | null | 2015-02-18 17:12:49 -0800 | null | Eastern Time (US & Canada) |
568,216,411,404,808,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ximplosionx | null | 0 | @USAirways Your software is broken. "Call Customer Support" is not the fix. Like I said earlier, yell at your developers. | null | 2015-02-18 17:12:04 -0800 | Redmond, WA | Eastern Time (US & Canada) |
568,216,196,132,302,850 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | ximplosionx | null | 0 | @USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen. | null | 2015-02-18 17:11:12 -0800 | Redmond, WA | Eastern Time (US & Canada) |
568,215,917,894,737,900 | neutral | 0.6679 | null | 0 | US Airways | null | bobbyisaacson | null | 0 | @USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change | null | 2015-02-18 17:10:06 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,215,307,170,521,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | SneakerPimp215 | null | 0 | @USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit? | null | 2015-02-18 17:07:40 -0800 | Sistine Chapel | Eastern Time (US & Canada) |
568,214,100,578,324,500 | negative | 1 | Late Flight | 1 | US Airways | null | RyanMWatts | null | 0 | @USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone | null | 2015-02-18 17:02:53 -0800 | Washington DC | Central Time (US & Canada) |
568,213,843,618,299,900 | negative | 1 | Can't Tell | 0.6804 | US Airways | null | ximplosionx | null | 0 | @USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere. | null | 2015-02-18 17:01:51 -0800 | Redmond, WA | Eastern Time (US & Canada) |
568,213,769,798,578,200 | negative | 1 | Can't Tell | 0.6465 | US Airways | null | LinseyGarwood | null | 0 | @USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa. | null | 2015-02-18 17:01:34 -0800 | null | null |
568,211,517,398,786,050 | negative | 0.6588 | Late Flight | 0.6588 | US Airways | null | unicatfan | null | 0 | @USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight? | [35.22604872, -80.93863381] | 2015-02-18 16:52:37 -0800 | ÜT: 41.5333,-93.62944 | Central Time (US & Canada) |
568,211,263,303,639,040 | negative | 1 | Flight Attendant Complaints | 0.3489 | US Airways | null | DAngel082 | null | 0 | @USAirways so far I've gotten six different answers | null | 2015-02-18 16:51:36 -0800 | New York | null |
568,211,021,497,638,900 | negative | 1 | Flight Booking Problems | 1 | US Airways | null | ximplosionx | null | 0 | @USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double. | null | 2015-02-18 16:50:39 -0800 | Redmond, WA | Eastern Time (US & Canada) |
568,210,928,484,913,150 | neutral | 0.6599 | null | 0 | US Airways | null | bobbyisaacson | null | 0 | @USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49 | null | 2015-02-18 16:50:16 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,210,743,390,117,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | StefThinks | null | 0 | @USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where... | null | 2015-02-18 16:49:32 -0800 | Here | Eastern Time (US & Canada) |
568,210,512,405,790,700 | negative | 1 | Flight Attendant Complaints | 0.6573 | US Airways | null | mma718 | null | 0 | @USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good. | null | 2015-02-18 16:48:37 -0800 | Queens, New York | null |
568,208,488,335,331,300 | negative | 1 | Lost Luggage | 1 | US Airways | null | DAngel082 | null | 1 | @USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today. | null | 2015-02-18 16:40:35 -0800 | New York | null |
568,208,413,286,477,800 | negative | 1 | Customer Service Issue | 0.6526 | US Airways | null | ximplosionx | null | 0 | @USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs. | null | 2015-02-18 16:40:17 -0800 | Redmond, WA | Eastern Time (US & Canada) |
568,208,027,775,569,900 | negative | 1 | Late Flight | 1 | US Airways | null | mma718 | null | 0 | @USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off. | null | 2015-02-18 16:38:45 -0800 | Queens, New York | null |
568,202,255,205,335,040 | negative | 1 | Customer Service Issue | 0.3558 | US Airways | null | od2be2003 | null | 0 | @USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now. | null | 2015-02-18 16:15:48 -0800 | Dallas, TX | Eastern Time (US & Canada) |
568,200,350,697,717,760 | negative | 1 | Can't Tell | 1 | US Airways | null | od2be2003 | null | 0 | @USAirways you run a piece of shit airline!! Thanks for ruining AA | null | 2015-02-18 16:08:14 -0800 | Dallas, TX | Eastern Time (US & Canada) |
568,199,988,255,330,300 | negative | 0.6669 | Customer Service Issue | 0.6669 | US Airways | null | AnnetteNaif | null | 0 | “@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code? | null | 2015-02-18 16:06:48 -0800 | New York & Worldwide | Eastern Time (US & Canada) |
568,199,678,896,037,900 | negative | 0.6717 | Bad Flight | 0.3573 | US Airways | null | mma718 | null | 0 | @USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier | null | 2015-02-18 16:05:34 -0800 | Queens, New York | null |
568,196,165,780,578,300 | negative | 1 | Can't Tell | 0.3579 | US Airways | null | thefisch26 | null | 0 | @USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us? | null | 2015-02-18 15:51:37 -0800 | Washington, DC | Central Time (US & Canada) |
568,194,520,497,713,150 | negative | 1 | Late Flight | 1 | US Airways | null | CAVHkraMriA | null | 0 | @USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting. | null | 2015-02-18 15:45:04 -0800 | null | Eastern Time (US & Canada) |
568,194,475,077,570,560 | neutral | 0.6527 | null | 0 | US Airways | null | LindseyWaters1 | null | 0 | @USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck | null | 2015-02-18 15:44:54 -0800 | Philadelphia, PA | null |
568,194,427,904,069,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | NickAbel5 | null | 0 | @USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :( | null | 2015-02-18 15:44:42 -0800 | null | null |
568,194,265,022,648,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | shammywhits | null | 0 | @USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member. | null | 2015-02-18 15:44:03 -0800 | Syracuse, New York | Eastern Time (US & Canada) |
568,192,271,453,188,100 | negative | 1 | Can't Tell | 0.3635 | US Airways | null | mma718 | null | 0 | @USAirways I don't think I've ever had a us airways flight that went smoothly. | null | 2015-02-18 15:36:08 -0800 | Queens, New York | null |
568,189,372,362,674,200 | negative | 1 | Customer Service Issue | 1 | US Airways | null | NickAbel5 | null | 0 | @USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL | null | 2015-02-18 15:24:37 -0800 | null | null |
568,188,243,713,372,160 | negative | 1 | Flight Attendant Complaints | 0.6452 | US Airways | null | trevels11 | null | 0 | @USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks | null | 2015-02-18 15:20:08 -0800 | Terrapin Station | null |
568,187,959,276,646,400 | negative | 1 | Late Flight | 0.3441 | US Airways | null | mma718 | null | 0 | @USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong | null | 2015-02-18 15:19:00 -0800 | Queens, New York | null |
568,185,352,441,212,900 | negative | 1 | Late Flight | 1 | US Airways | null | mma718 | null | 0 | @USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good | null | 2015-02-18 15:08:39 -0800 | Queens, New York | null |
568,185,092,163,678,200 | negative | 1 | Late Flight | 1 | US Airways | null | ERnurseMatt | null | 0 | @USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool | null | 2015-02-18 15:07:36 -0800 | Kansas, USA | Central Time (US & Canada) |
568,181,747,357,229,060 | negative | 1 | Cancelled Flight | 0.7113 | US Airways | null | hinabinaa | null | 0 | @USAirways @MarciaVeronicaa she missed her uncle's funeral, and you "hope" they can find another flight. That's very considerate of you. | null | 2015-02-18 14:54:19 -0800 | null | Central Time (US & Canada) |
568,180,869,120,135,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | N0SBIGLEM | null | 0 | @USAirways My last flight was Cancelled Flightled and I'm very disappointed. | null | 2015-02-18 14:50:50 -0800 | san jose , ca | null |
568,178,085,415,092,200 | negative | 1 | Can't Tell | 1 | US Airways | null | MarciaVeronicaa | null | 1 | @USAirways just lost a faithful customer. | null | 2015-02-18 14:39:46 -0800 | Connecticut/Vegas | Pacific Time (US & Canada) |
568,175,505,314,336,800 | negative | 1 | Can't Tell | 0.3536 | US Airways | null | DAngel082 | null | 0 | @USAirways I have 3 times and no one has been able to help me out | null | 2015-02-18 14:29:31 -0800 | New York | null |
568,175,323,470,290,940 | positive | 1 | null | null | US Airways | null | pocketsizemando | null | 0 | @USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything | null | 2015-02-18 14:28:47 -0800 | Fort Worth, TX | Central Time (US & Canada) |
568,175,282,919,739,400 | negative | 1 | Late Flight | 1 | US Airways | null | Scscottish | null | 0 | @usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v | null | 2015-02-18 14:28:38 -0800 | Proud to say I'm from Dundee | Atlantic Time (Canada) |
568,174,975,028,465,660 | negative | 1 | Customer Service Issue | 1 | US Airways | null | honorawalsh | null | 0 | @USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided. | null | 2015-02-18 14:27:24 -0800 | null | null |
568,174,847,450,329,100 | negative | 1 | Late Flight | 0.356 | US Airways | null | RayAllStar28 | null | 0 | @USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys | null | 2015-02-18 14:26:54 -0800 | Lawrence, MA | null |
568,174,802,059,464,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks | null | 2015-02-18 14:26:43 -0800 | null | null |
568,173,724,974,878,700 | negative | 0.6733 | Cancelled Flight | 0.6733 | US Airways | null | RayAllStar28 | null | 0 | @USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready | null | 2015-02-18 14:22:26 -0800 | Lawrence, MA | null |
568,173,388,663,013,400 | negative | 1 | Cancelled Flight | 0.6711 | US Airways | null | GignacForLowell | null | 0 | @USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic | null | 2015-02-18 14:21:06 -0800 | Lowell, Ma | null |
568,173,151,798,108,160 | negative | 0.7012 | Cancelled Flight | 0.3582 | US Airways | null | RayAllStar28 | null | 0 | @USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate | null | 2015-02-18 14:20:10 -0800 | Lawrence, MA | null |
568,172,839,758,630,900 | negative | 0.6794 | Lost Luggage | 0.6794 | US Airways | null | DAngel082 | null | 0 | @USAirways thanks! Now I just need to locate where my luggage is! | null | 2015-02-18 14:18:55 -0800 | New York | null |
568,171,538,324,840,450 | positive | 0.7049 | null | null | US Airways | null | davegoldfarb | null | 0 | @USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far | null | 2015-02-18 14:13:45 -0800 | Delray Beach, FL | Eastern Time (US & Canada) |
568,171,144,504,872,960 | negative | 0.34 | Late Flight | 0.34 | US Airways | null | Kurt_Wirth | null | 0 | @USAirways Thanks for showing interest...3880 to Greenville, SC. | null | 2015-02-18 14:12:11 -0800 | ÜT: 43.182918,-77.651224 | Eastern Time (US & Canada) |
568,170,794,670,551,040 | negative | 1 | Customer Service Issue | 0.6276 | US Airways | null | od2be2003 | null | 0 | @USAirways your app sucks balls compared to @AmericanAir | null | 2015-02-18 14:10:48 -0800 | Dallas, TX | Eastern Time (US & Canada) |
568,170,119,664,443,400 | negative | 1 | Late Flight | 1 | US Airways | null | The_Big_Guy27 | null | 0 | @USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR | null | 2015-02-18 14:08:07 -0800 | US | Eastern Time (US & Canada) |
568,169,732,895,051,800 | neutral | 0.6499 | null | 0 | US Airways | null | dsearls | null | 0 | @USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says "call volume is high." #vrm | null | 2015-02-18 14:06:35 -0800 | SBA, BOS, JFK, EWR, SFO, LHR | Pacific Time (US & Canada) |
568,167,414,493,532,160 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | od2be2003 | null | 0 | @USAirways "admirals club" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!! | null | 2015-02-18 13:57:22 -0800 | Dallas, TX | Eastern Time (US & Canada) |
568,166,478,572,204,000 | negative | 1 | Bad Flight | 0.6836 | US Airways | null | MelaniePanton | null | 0 | @USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile | null | 2015-02-18 13:53:39 -0800 | New York, New York | null |
568,166,390,873,653,250 | negative | 1 | Flight Booking Problems | 0.6818 | US Airways | null | I_Am_ErikaG | null | 0 | @USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account. | null | 2015-02-18 13:53:18 -0800 | On my phone, USA | Mountain Time (US & Canada) |
568,166,268,546,748,400 | positive | 0.3419 | null | 0 | US Airways | null | TroyTrudel | null | 0 | @USAirways ok thank you we were told ground delay due to snow. | null | 2015-02-18 13:52:49 -0800 | ÜT: 42.798909,-71.542817 | Central Time (US & Canada) |
568,165,058,229,997,600 | negative | 1 | Late Flight | 0.6842 | US Airways | null | RayAllStar28 | null | 0 | @USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew? | null | 2015-02-18 13:48:00 -0800 | Lawrence, MA | null |
568,164,721,406,418,940 | negative | 1 | Flight Attendant Complaints | 0.6577 | US Airways | null | RayAllStar28 | null | 0 | @USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485 | null | 2015-02-18 13:46:40 -0800 | Lawrence, MA | null |
568,163,907,325,599,740 | neutral | 0.6643 | null | null | US Airways | null | Hayleyville | null | 0 | @USAirways Looking forward to some friends and family time in Arizona. | null | 2015-02-18 13:43:26 -0800 | DC | Quito |
568,163,524,314,144,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response?????? | null | 2015-02-18 13:41:54 -0800 | null | null |
568,163,426,343,784,450 | positive | 1 | null | null | US Airways | null | GabeFerris | null | 0 | @USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02 | null | 2015-02-18 13:41:31 -0800 | #Supergabe - Central Maine | Eastern Time (US & Canada) |
568,162,673,981,943,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | BigDavew2k | null | 0 | @USAirways started trying to reach a real person over an hour ago still no luck | null | 2015-02-18 13:38:32 -0800 | null | null |
568,162,091,175,182,340 | negative | 0.6344 | Can't Tell | 0.3333 | US Airways | null | TroyTrudel | null | 0 | @USAirways us2118
My wife in Boston says no snow right now. | null | 2015-02-18 13:36:13 -0800 | ÜT: 42.798909,-71.542817 | Central Time (US & Canada) |
568,162,061,278,011,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | BigDavew2k | null | 0 | @USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care | null | 2015-02-18 13:36:06 -0800 | null | null |
568,161,997,935,607,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways you see now that is a lie. They auto respond with insulting email. #sucks | null | 2015-02-18 13:35:50 -0800 | null | null |
568,161,284,249,796,600 | positive | 0.6495 | null | 0 | US Airways | null | ALHphoto | null | 0 | @USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better | null | 2015-02-18 13:33:00 -0800 | Raleigh,NC | Atlantic Time (Canada) |
568,160,713,170,149,400 | positive | 0.6705 | null | 0 | US Airways | null | Jeffrey_Hurley | null | 0 | @USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd | [35.22123472, -80.93287633] | 2015-02-18 13:30:44 -0800 | Winston Salem, NC | Eastern Time (US & Canada) |
568,159,483,786,084,350 | negative | 1 | Late Flight | 0.7108 | US Airways | null | TroyTrudel | null | 0 | @USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218 | null | 2015-02-18 13:25:51 -0800 | ÜT: 42.798909,-71.542817 | Central Time (US & Canada) |
568,158,427,664,527,360 | negative | 1 | Customer Service Issue | 1 | US Airways | null | scm1133 | null | 0 | @USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering. | null | 2015-02-18 13:21:39 -0800 | null | London |
568,157,856,576,475,140 | positive | 1 | null | null | US Airways | null | hotcakes_33 | null | 0 | @USAirways thanks. | null | 2015-02-18 13:19:23 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
568,156,002,941,415,400 | negative | 1 | Cancelled Flight | 1 | US Airways | null | scottcode | null | 0 | @USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again... | null | 2015-02-18 13:12:01 -0800 | null | null |
568,155,954,484,797,440 | positive | 1 | null | null | US Airways | null | CSquieri | null | 0 | @USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow | [35.21820752, -80.94527061] | 2015-02-18 13:11:50 -0800 | Mesa, AZ
| Arizona |
568,155,779,225,788,400 | neutral | 1 | null | null | US Airways | null | hotcakes_33 | null | 0 | @USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes? | null | 2015-02-18 13:11:08 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
568,154,816,414,789,600 | negative | 1 | Cancelled Flight | 1 | US Airways | null | as4438 | null | 0 | @USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them | null | 2015-02-18 13:07:18 -0800 | null | null |
568,153,752,533,733,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Twinscream1 | null | 0 | @USAirways how does that help me when I get no response from there??? #usairwayssucks | null | 2015-02-18 13:03:05 -0800 | null | null |
568,153,430,776,287,200 | negative | 1 | Damaged Luggage | 1 | US Airways | null | TotalRugby | null | 4 | @USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard | null | 2015-02-18 13:01:48 -0800 | The Rugby Universe | Berlin |
568,152,863,962,239,000 | positive | 1 | null | null | US Airways | null | shhashhank | null | 0 | @USAirways surprisingly quick response time by you and them. Thanks! | null | 2015-02-18 12:59:33 -0800 | Boston, MA | San Jose, CA | Arizona |
568,151,138,421,207,040 | negative | 1 | Cancelled Flight | 1 | US Airways | null | as4438 | null | 0 | @USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville | null | 2015-02-18 12:52:41 -0800 | null | null |
568,150,866,890,522,600 | negative | 1 | Lost Luggage | 1 | US Airways | null | CJLarcheveque | null | 0 | @USAirways strikes again...lost bags. And two of them. #theworst | null | 2015-02-18 12:51:37 -0800 | Charlotte, NC | null |
568,150,818,572,144,640 | negative | 1 | Flight Booking Problems | 0.3404 | US Airways | null | Gman818 | null | 0 | @USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again | null | 2015-02-18 12:51:25 -0800 | null | null |
568,148,808,993,013,760 | negative | 1 | Lost Luggage | 0.6635 | US Airways | null | tannapistolis | null | 0 | @USAirways What's the point of a baggage claim ticket if they don't scan it for tracking? | null | 2015-02-18 12:43:26 -0800 | null | Eastern Time (US & Canada) |
568,144,060,248,170,500 | negative | 1 | Customer Service Issue | 0.6479 | US Airways | null | Kizzinator | null | 0 | @USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease | null | 2015-02-18 12:24:34 -0800 | Boston | Eastern Time (US & Canada) |
568,143,054,856,712,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | tannapistolis | null | 0 | @USAirways you can't even track my bag to see where it is. It's like it's disappeared. | null | 2015-02-18 12:20:34 -0800 | null | Eastern Time (US & Canada) |
568,142,922,031,501,300 | negative | 1 | Customer Service Issue | 0.6788 | US Airways | null | JuliaSayers | null | 0 | @USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online | null | 2015-02-18 12:20:02 -0800 | Birmingham, AL
| Quito |
568,141,720,556,322,800 | negative | 1 | Late Flight | 1 | US Airways | null | tayyp_ | null | 0 | @USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !! | [35.210373, -80.9538682] | 2015-02-18 12:15:16 -0800 | Made in China | Central Time (US & Canada) |
568,141,479,132,200,960 | negative | 1 | Customer Service Issue | 1 | US Airways | null | DanielaRisa | null | 0 | @USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person. | null | 2015-02-18 12:14:18 -0800 | Chicago, IL | Eastern Time (US & Canada) |
568,140,468,854,198,300 | negative | 0.6229 | Can't Tell | 0.6229 | US Airways | null | BigDavew2k | null | 0 | @USAirways I spent more on the room & transportation then I did the whole flight | null | 2015-02-18 12:10:17 -0800 | null | null |
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