tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,016,890,996,666,400 | positive | 0.6621 | null | 0 | American | null | PareshRP | null | 0 | @AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations | null | 2015-02-23 16:26:31 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
570,016,770,708,283,400 | negative | 1 | Flight Booking Problems | 0.6347 | American | null | msofka | null | 0 | @AmericanAir any ways to get through the 50 minute wait to book a flight? | [41.45847861, -81.86764536] | 2015-02-23 16:26:03 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,016,517,829,623,800 | neutral | 0.6598 | null | 0 | American | null | waynebevan | null | 0 | @AmericanAir Can you provide guidance on how I should work with them to resolve the issue | null | 2015-02-23 16:25:02 -0800 | null | Alaska |
570,015,876,902,232,060 | negative | 1 | Can't Tell | 0.6632 | American | null | whyemes | null | 0 | @AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it. | null | 2015-02-23 16:22:30 -0800 | null | null |
570,015,527,961,272,300 | negative | 1 | Customer Service Issue | 0.6776 | American | null | jokerunning | null | 0 | @AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please? | null | 2015-02-23 16:21:06 -0800 | South Wales | London |
570,015,432,750,399,500 | positive | 1 | null | null | American | null | flemmingerin | null | 0 | @AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works. | null | 2015-02-23 16:20:44 -0800 | San Diego | null |
570,015,279,654,293,500 | negative | 1 | Late Flight | 0.6782 | American | null | StevenCWaters | null | 0 | @AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView | null | 2015-02-23 16:20:07 -0800 | Winterville NC | null |
570,014,637,397,295,100 | negative | 1 | Customer Service Issue | 0.6883 | American | null | StephanSDalal | null | 0 | @AmericanAir I waited on hold for two hours, only to have my call. Really unreliable. | null | 2015-02-23 16:17:34 -0800 | null | null |
570,014,602,903,339,000 | positive | 0.7007 | null | null | American | null | susan2312 | null | 0 | @AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud! | null | 2015-02-23 16:17:26 -0800 | Hants/Surrey, UK | London |
570,014,299,625,787,400 | negative | 1 | Late Flight | 0.7004 | American | null | JeremyDDickey | null | 0 | @AmericanAir now a delay to the rebooked flight?! | null | 2015-02-23 16:16:14 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
570,013,289,188,630,500 | negative | 1 | Customer Service Issue | 1 | American | null | ashritt | null | 0 | @AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error | null | 2015-02-23 16:12:13 -0800 | Iowa City, IA | Eastern Time (US & Canada) |
570,013,116,857,237,500 | neutral | 0.3498 | null | 0 | American | null | runsammrun | null | 0 | @AmericanAir um no just hanging out what’s new w you? | [0.0, 0.0] | 2015-02-23 16:11:32 -0800 | NYC - Miami - Chicago | Eastern Time (US & Canada) |
570,011,304,221,667,300 | negative | 1 | Customer Service Issue | 0.6194 | American | null | ItsJustJill | null | 2 | @AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise. | null | 2015-02-23 16:04:19 -0800 | Dallas, or sometimes Detroit | null |
570,011,216,313,131,000 | negative | 0.6748 | Customer Service Issue | 0.3521 | American | null | frqnttraveler | null | 0 | @AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :) | null | 2015-02-23 16:03:58 -0800 | california | null |
570,010,327,036,735,500 | negative | 0.659 | Lost Luggage | 0.3415 | American | null | Princessk91 | null | 0 | @AmericanAir I'll try to have a great week once I receive it 😩😭💔 | null | 2015-02-23 16:00:26 -0800 | ☀️SoFla☀️ | Atlantic Time (Canada) |
570,009,856,851,222,500 | negative | 1 | Bad Flight | 1 | American | null | nopunsforrori | null | 0 | @AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair | null | 2015-02-23 15:58:34 -0800 | Ithaca, NY | Eastern Time (US & Canada) |
570,009,228,867,293,200 | negative | 1 | Can't Tell | 0.3534 | American | null | monumentsinking | null | 0 | @AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me. | null | 2015-02-23 15:56:05 -0800 | PDX JFK SFO BDL | Pacific Time (US & Canada) |
570,009,017,625,526,300 | negative | 1 | Customer Service Issue | 0.6113 | American | null | ariefriedheim | null | 0 | @AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips | null | 2015-02-23 15:55:14 -0800 | New York, NY | Eastern Time (US & Canada) |
570,009,008,817,500,160 | negative | 1 | Customer Service Issue | 1 | American | null | ollypop15 | null | 0 | @AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come? | null | 2015-02-23 15:55:12 -0800 | null | null |
570,008,958,691,364,860 | negative | 1 | Flight Attendant Complaints | 1 | American | null | Robin_Downing | null | 0 | @AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA | null | 2015-02-23 15:55:00 -0800 | null | Eastern Time (US & Canada) |
570,008,661,885,526,000 | negative | 1 | Customer Service Issue | 0.6958 | American | null | MaryHan28 | null | 0 | @AmericanAir 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer. | null | 2015-02-23 15:53:49 -0800 | null | null |
570,008,179,280,646,140 | negative | 1 | Can't Tell | 0.3636 | American | null | egk7 | null | 0 | @AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks! | null | 2015-02-23 15:51:54 -0800 | null | null |
570,007,852,724,699,140 | negative | 1 | Can't Tell | 0.6942 | American | null | vickyyp__ | null | 0 | @AmericanAir you're airline is ridiculous | [41.97367122, -87.89700781] | 2015-02-23 15:50:36 -0800 | null | Alaska |
570,007,830,083,854,340 | negative | 1 | Customer Service Issue | 1 | American | null | egk7 | null | 0 | @AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service! | null | 2015-02-23 15:50:31 -0800 | null | null |
570,007,324,380,631,040 | neutral | 1 | null | null | American | null | HargobindV | null | 0 | @AmericanAir Is there a way I can get a record of all the flights I've taken with you? | null | 2015-02-23 15:48:31 -0800 | Kansas City, Missouri | Central Time (US & Canada) |
570,006,834,674,835,460 | positive | 1 | null | null | American | null | CorsoSystems | null | 0 | @AmericanAir Thank you for the response, we got it resolved at the counter. | null | 2015-02-23 15:46:34 -0800 | Chicago, IL | null |
570,006,830,405,046,300 | negative | 1 | Late Flight | 1 | American | null | samoss58 | null | 0 | @AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed. | null | 2015-02-23 15:46:33 -0800 | null | null |
570,006,768,681,492,500 | negative | 1 | Cancelled Flight | 1 | American | null | PervezNabil | null | 0 | @AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help | null | 2015-02-23 15:46:18 -0800 | Frisco, Texas | Eastern Time (US & Canada) |
570,006,737,190,854,660 | negative | 1 | Customer Service Issue | 1 | American | null | UllCon | null | 0 | @AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up. | null | 2015-02-23 15:46:11 -0800 | Michigan, US | Quito |
570,006,707,935,572,000 | negative | 1 | Flight Booking Problems | 0.6553 | American | null | JeremyDDickey | null | 0 | @AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀 | null | 2015-02-23 15:46:04 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
570,006,301,968,867,300 | negative | 1 | Can't Tell | 1 | American | null | PhilipStafford | null | 0 | @AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably | null | 2015-02-23 15:44:27 -0800 | Tampa, Florida | null |
570,006,028,864,999,400 | negative | 0.6422 | Customer Service Issue | 0.6422 | American | null | judyatpan | null | 0 | @AmericanAir Thx, someone picked up after 45 minutes | null | 2015-02-23 15:43:22 -0800 | Oakland, CA | Pacific Time (US & Canada) |
570,004,771,496,714,240 | negative | 0.7135 | Bad Flight | 0.7135 | American | null | PhilipStafford | null | 0 | @AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day | null | 2015-02-23 15:38:22 -0800 | Tampa, Florida | null |
570,004,519,679,074,300 | positive | 0.7066 | null | null | American | null | Darth_Roo | null | 0 | @AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there! | null | 2015-02-23 15:37:22 -0800 | Somewhere on Tyneside | London |
570,003,289,326,157,800 | negative | 1 | Can't Tell | 0.6236 | American | null | GREATNESSEOA | null | 0 | @AmericanAir that's unacceptable | null | 2015-02-23 15:32:28 -0800 | McKinney TX | null |
570,003,144,366,792,700 | negative | 1 | Customer Service Issue | 0.3432 | American | null | GREATNESSEOA | null | 0 | @AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral | null | 2015-02-23 15:31:54 -0800 | McKinney TX | null |
570,003,097,554,006,000 | negative | 1 | Customer Service Issue | 0.6799 | American | null | chagaga2013 | null | 0 | @AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care | [35.17267919, -89.77001941] | 2015-02-23 15:31:43 -0800 | new york city | Central Time (US & Canada) |
570,002,971,678,756,860 | negative | 1 | Late Flight | 1 | American | null | chagaga2013 | null | 0 | @AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention | [35.17282894, -89.76988366] | 2015-02-23 15:31:13 -0800 | new york city | Central Time (US & Canada) |
570,002,805,295,095,800 | negative | 0.7033 | Flight Booking Problems | 0.3663 | American | null | fsugoldy | null | 0 | @AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem. | null | 2015-02-23 15:30:33 -0800 | Ft. Lauderdale | Central Time (US & Canada) |
570,002,679,142,854,660 | negative | 1 | Customer Service Issue | 0.681 | American | null | chagaga2013 | null | 0 | @AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble | [35.17266822, -89.76993377] | 2015-02-23 15:30:03 -0800 | new york city | Central Time (US & Canada) |
570,002,432,375,148,540 | negative | 1 | Customer Service Issue | 0.662 | American | null | chagaga2013 | null | 0 | @AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking | [35.1728241, -89.76989935] | 2015-02-23 15:29:04 -0800 | new york city | Central Time (US & Canada) |
570,002,269,577,441,300 | negative | 0.7195 | Can't Tell | 0.3707 | American | null | chagaga2013 | null | 0 | @AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole | [35.17263842, -89.769988] | 2015-02-23 15:28:25 -0800 | new york city | Central Time (US & Canada) |
570,002,236,065,116,160 | negative | 1 | Customer Service Issue | 0.6699 | American | null | vairamo | null | 0 | @AmericanAir yes I did but no response. | null | 2015-02-23 15:28:17 -0800 | null | Eastern Time (US & Canada) |
570,002,186,991,763,460 | negative | 1 | Customer Service Issue | 0.3536 | American | null | AMoChapman | null | 0 | @AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW | null | 2015-02-23 15:28:06 -0800 | 'Straya' | Sydney |
570,002,083,832,733,700 | negative | 1 | Lost Luggage | 1 | American | null | raymackin | null | 0 | @AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service. | null | 2015-02-23 15:27:41 -0800 | null | Eastern Time (US & Canada) |
570,002,051,108,769,800 | negative | 1 | Cancelled Flight | 1 | American | null | chagaga2013 | null | 0 | @AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything | [35.17279513, -89.76980671] | 2015-02-23 15:27:33 -0800 | new york city | Central Time (US & Canada) |
570,001,483,472,756,740 | neutral | 1 | null | null | American | null | davejmt | null | 0 | @AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket. | null | 2015-02-23 15:25:18 -0800 | ÜT: -37.82304,144.961311 | Hawaii |
570,001,418,825,949,200 | negative | 1 | Flight Booking Problems | 1 | American | null | Rizzilient | null | 0 | @AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days | null | 2015-02-23 15:25:03 -0800 | null | null |
570,001,282,603,229,200 | negative | 1 | Can't Tell | 0.6453 | American | null | TinaHovsepian | null | 3 | @AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH | null | 2015-02-23 15:24:30 -0800 | North Hollywood | null |
570,001,183,600,812,000 | neutral | 1 | null | null | American | null | murraysm | null | 0 | @AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome. | null | 2015-02-23 15:24:06 -0800 | St. Louis, Missouri USA | Central Time (US & Canada) |
570,001,092,206,923,800 | negative | 1 | Lost Luggage | 0.7033 | American | null | raymackin | null | 0 | @AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag! | null | 2015-02-23 15:23:45 -0800 | null | Eastern Time (US & Canada) |
570,000,805,626,949,600 | negative | 1 | Customer Service Issue | 1 | American | null | mcconnell_km | null | 0 | @AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help! | null | 2015-02-23 15:22:36 -0800 | Chicago! | Central Time (US & Canada) |
570,000,777,768,345,600 | negative | 1 | Late Flight | 1 | American | null | nf14jk | null | 0 | @AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week. | null | 2015-02-23 15:22:30 -0800 | null | null |
570,000,126,636,216,300 | negative | 1 | Customer Service Issue | 0.7117 | American | null | drestuart | null | 0 | @AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents? | null | 2015-02-23 15:19:54 -0800 | I am from Internet! | Atlantic Time (Canada) |
570,000,101,654,925,300 | neutral | 0.6733 | null | 0 | American | null | CineDrones | null | 0 | @AmericanAir We've sent you more info via DM. I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc | null | 2015-02-23 15:19:48 -0800 | Orlando, FL | Eastern Time (US & Canada) |
569,999,640,516,370,400 | negative | 1 | Flight Booking Problems | 0.6901 | American | null | redeyes313 | null | 0 | @AmericanAir I've never had anything bad to say until now. No love for faithful customers. | null | 2015-02-23 15:17:59 -0800 | Lake County, Illinois | null |
569,999,632,920,674,300 | negative | 1 | Flight Attendant Complaints | 0.6999 | American | null | waynebevan | null | 0 | @AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE | null | 2015-02-23 15:17:57 -0800 | null | Alaska |
569,999,295,631,527,940 | negative | 1 | Customer Service Issue | 0.6805 | American | null | waynebevan | null | 0 | @AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice | null | 2015-02-23 15:16:36 -0800 | null | Alaska |
569,999,091,028,983,800 | negative | 0.656 | Flight Booking Problems | 0.3477 | American | null | redeyes313 | null | 0 | @AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify | null | 2015-02-23 15:15:48 -0800 | Lake County, Illinois | null |
569,999,076,143,423,500 | neutral | 0.6575 | null | null | American | null | NRellas | null | 0 | @AmericanAir amen! | null | 2015-02-23 15:15:44 -0800 | Boston | Atlantic Time (Canada) |
569,998,992,475,627,500 | negative | 1 | Customer Service Issue | 1 | American | null | waynebevan | null | 0 | @AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice | null | 2015-02-23 15:15:24 -0800 | null | Alaska |
569,998,668,775,862,300 | negative | 1 | Flight Booking Problems | 0.3764 | American | null | redeyes313 | null | 0 | @AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each. | null | 2015-02-23 15:14:07 -0800 | Lake County, Illinois | null |
569,998,120,999,759,900 | positive | 0.6826 | null | 0 | American | null | EarlGrice | null | 0 | @AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled! | null | 2015-02-23 15:11:56 -0800 | Lee's Summit | Central Time (US & Canada) |
569,997,655,713,173,500 | negative | 1 | Customer Service Issue | 1 | American | null | AsianInTheSun | null | 0 | @AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it. | null | 2015-02-23 15:10:05 -0800 | New York, New York | Eastern Time (US & Canada) |
569,997,258,772,455,400 | negative | 0.6784 | Can't Tell | 0.6784 | American | null | joseglopez00 | null | 0 | @AmericanAir what's done is done. Not much you can do at this point. Trip is already over. | null | 2015-02-23 15:08:31 -0800 | Springfield, MO | Central Time (US & Canada) |
569,997,215,453,855,740 | neutral | 0.6769 | null | 0 | American | null | runsammrun | null | 0 | @AmericanAir basically u right now http://t.co/IN24Bpb7dw | [0.0, 0.0] | 2015-02-23 15:08:20 -0800 | NYC - Miami - Chicago | Eastern Time (US & Canada) |
569,997,196,298,293,250 | neutral | 1 | null | null | American | null | jetsetterprob | null | 0 | @AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐 | null | 2015-02-23 15:08:16 -0800 | Brooklyn to Across the Globe | null |
569,996,776,436,068,350 | neutral | 0.6778 | null | 0 | American | null | leahstokes | null | 0 | @AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work. | null | 2015-02-23 15:06:36 -0800 | Cambridge, MA, USA | Eastern Time (US & Canada) |
569,996,647,100,346,400 | negative | 1 | Customer Service Issue | 1 | American | null | shelleyward73 | null | 0 | @AmericanAir just messaged you. Please have someone contact us immediately. | null | 2015-02-23 15:06:05 -0800 | OREGON | Pacific Time (US & Canada) |
569,996,479,416,438,800 | negative | 0.6406 | Can't Tell | 0.6406 | American | null | nathanwoodward | null | 0 | @AmericanAir why can't @dfwairport have the capability to spread salt on a runway?! | null | 2015-02-23 15:05:25 -0800 | Dallas, TX, USA | Central Time (US & Canada) |
569,995,513,623,408,640 | negative | 1 | Late Flight | 0.6596 | American | null | samoss58 | null | 0 | @AmericanAir 3349, was supposed to be in little rock at 10am this morning. | null | 2015-02-23 15:01:35 -0800 | null | null |
569,995,335,893,848,060 | neutral | 0.639 | null | null | American | null | scottfmurphy | null | 0 | @AmericanAir boom. http://t.co/PzGc6Jch7n | null | 2015-02-23 15:00:52 -0800 | New York, NY | Central Time (US & Canada) |
569,995,212,296,200,200 | negative | 1 | Customer Service Issue | 1 | American | null | amydresnick | null | 0 | @AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall | null | 2015-02-23 15:00:23 -0800 | null | null |
569,994,134,997,610,500 | positive | 1 | null | null | American | null | brianvautour | null | 0 | @AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT | null | 2015-02-23 14:56:06 -0800 | Preferably on a plane | America/Los_Angeles |
569,994,090,147,909,600 | positive | 1 | null | null | American | null | deongordon | null | 0 | @AmericanAir No worries at all. Y’all have a good one!! | null | 2015-02-23 14:55:55 -0800 | birmingham, usa | Central Time (US & Canada) |
569,993,908,324,663,300 | neutral | 0.6654 | null | null | American | null | kiasuchick | null | 0 | @AmericanAir Yes, thanks I found those, didn't see the gray tab at first :) | null | 2015-02-23 14:55:12 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,993,494,715,977,700 | negative | 0.7004 | Late Flight | 0.3686 | American | null | SenorIanAllan | null | 0 | @AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul | null | 2015-02-23 14:53:33 -0800 | NYC | Central Time (US & Canada) |
569,993,218,730,934,300 | negative | 1 | Damaged Luggage | 0.3769 | American | null | SamuelMondo | null | 0 | @AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr! | null | 2015-02-23 14:52:27 -0800 | Manchester | London |
569,993,098,023,063,550 | negative | 1 | Customer Service Issue | 1 | American | null | GREATNESSEOA | null | 0 | @AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that | null | 2015-02-23 14:51:59 -0800 | McKinney TX | null |
569,992,886,256,832,500 | negative | 1 | Customer Service Issue | 1 | American | null | GREATNESSEOA | null | 0 | @AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it... | null | 2015-02-23 14:51:08 -0800 | McKinney TX | null |
569,992,815,624,781,800 | neutral | 1 | null | null | American | null | 2tsieRole | null | 0 | @AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz | null | 2015-02-23 14:50:51 -0800 | I'm everywhere. | Brasilia |
569,992,712,117,747,700 | negative | 1 | Can't Tell | 0.6716 | American | null | GREATNESSEOA | null | 0 | @AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after | null | 2015-02-23 14:50:27 -0800 | McKinney TX | null |
569,992,708,447,711,200 | negative | 1 | Customer Service Issue | 0.6858 | American | null | Africanbeauteee | null | 0 | @AmericanAir no I will be calling corporate! | null | 2015-02-23 14:50:26 -0800 | null | Quito |
569,992,602,025,644,000 | negative | 1 | Damaged Luggage | 0.6663 | American | null | SamuelMondo | null | 0 | @AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage | null | 2015-02-23 14:50:00 -0800 | Manchester | London |
569,992,310,563,450,900 | negative | 1 | Customer Service Issue | 0.6638 | American | null | SamuelMondo | null | 0 | @AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it! | null | 2015-02-23 14:48:51 -0800 | Manchester | London |
569,991,566,087,073,800 | negative | 1 | Customer Service Issue | 1 | American | null | vairamo | null | 0 | @AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting! | null | 2015-02-23 14:45:53 -0800 | null | Eastern Time (US & Canada) |
569,990,481,452,539,900 | neutral | 1 | null | null | American | null | HanlonBrothers | null | 0 | @AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V | null | 2015-02-23 14:41:35 -0800 | Gold Coast, Australia | Brisbane |
569,990,229,576,196,100 | negative | 0.6749 | Can't Tell | 0.3599 | American | null | ebaska225 | null | 0 | @AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over | null | 2015-02-23 14:40:35 -0800 | null | null |
569,989,697,449,140,200 | negative | 1 | Customer Service Issue | 0.7066 | American | null | leahstokes | null | 0 | @AmericanAir thanks for being entirely unhelpful and wasting hours of my time today | null | 2015-02-23 14:38:28 -0800 | Cambridge, MA, USA | Eastern Time (US & Canada) |
569,989,598,388,084,740 | negative | 0.65 | Cancelled Flight | 0.3269 | American | null | leahstokes | null | 0 | Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free! | null | 2015-02-23 14:38:04 -0800 | Cambridge, MA, USA | Eastern Time (US & Canada) |
569,989,551,051,178,000 | negative | 1 | Damaged Luggage | 0.6579 | American | null | CineDrones | null | 0 | @AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg | null | 2015-02-23 14:37:53 -0800 | Orlando, FL | Eastern Time (US & Canada) |
569,989,330,057,343,000 | neutral | 1 | null | null | American | null | hellodukesy | null | 0 | @AmericanAir originating at SFO and going to LAX. | null | 2015-02-23 14:37:00 -0800 | San Francisco | Pacific Time (US & Canada) |
569,989,252,613,689,340 | negative | 1 | Customer Service Issue | 1 | American | null | hellodukesy | null | 0 | @AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!! | null | 2015-02-23 14:36:42 -0800 | San Francisco | Pacific Time (US & Canada) |
569,988,849,608,364,000 | neutral | 1 | null | null | American | null | jckaufman | null | 0 | @AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT | null | 2015-02-23 14:35:06 -0800 | Cuenca, Azuay, Ecuador | Central Time (US & Canada) |
569,988,479,540,695,040 | negative | 1 | Customer Service Issue | 0.6776 | American | null | ekatz24 | null | 1 | @AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m | null | 2015-02-23 14:33:38 -0800 | null | Central Time (US & Canada) |
569,988,207,489,777,660 | neutral | 0.6641 | null | 0 | American | null | Andyba25 | null | 0 | @AmericanAir I've tried...its @USAirways anyway | null | 2015-02-23 14:32:33 -0800 | South | null |
569,988,016,074,149,900 | negative | 0.6952 | Customer Service Issue | 0.6952 | American | null | kanne822 | null | 0 | @AmericanAir oh I did. All I received back was an email saying " delays happen".. Uh huh.. | null | 2015-02-23 14:31:47 -0800 | Gilbert, AZ | Arizona |
569,987,992,858,837,000 | negative | 0.6991 | Flight Booking Problems | 0.6991 | American | null | UllCon | null | 0 | @AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page. | null | 2015-02-23 14:31:42 -0800 | Michigan, US | Quito |
569,986,978,684,362,750 | negative | 1 | Customer Service Issue | 1 | American | null | ShannonRuetsch | null | 0 | @AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated | null | 2015-02-23 14:27:40 -0800 | NYC | Eastern Time (US & Canada) |
569,986,326,168,268,800 | neutral | 0.6873 | null | 0 | American | null | hoagy10 | null | 0 | @AmericanAir Flight Get Me Out Of Chicago. | null | 2015-02-23 14:25:04 -0800 | null | Central Time (US & Canada) |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.