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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,092,530,236,149,760 | negative | 1 | Flight Booking Problems | 0.6527 | American | null | samcurly | null | 0 | @AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario | null | 2015-02-23 21:27:05 -0800 | LA | Pacific Time (US & Canada) |
570,092,218,058,346,500 | negative | 0.6705 | Cancelled Flight | 0.3363 | American | null | uneek1908 | null | 0 | @AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁 | null | 2015-02-23 21:25:51 -0800 | The Great State of TEXAS | Central Time (US & Canada) |
570,092,210,466,611,200 | negative | 1 | Flight Booking Problems | 0.6527 | American | null | Onna_Del_Rey | null | 0 | @AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done? | null | 2015-02-23 21:25:49 -0800 | Cincity, ❤️hio | Eastern Time (US & Canada) |
570,092,184,948,645,900 | positive | 1 | null | null | American | null | FOHeming | null | 0 | @AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy. | null | 2015-02-23 21:25:43 -0800 | Left hand seat in flightdeck | London |
570,090,452,809,949,200 | neutral | 1 | null | null | American | null | uneek1908 | null | 0 | @AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD? | null | 2015-02-23 21:18:50 -0800 | The Great State of TEXAS | Central Time (US & Canada) |
570,090,252,544,708,600 | neutral | 1 | null | null | American | null | CineDrones | null | 0 | @AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune | null | 2015-02-23 21:18:02 -0800 | Orlando, FL | Eastern Time (US & Canada) |
570,090,251,122,663,400 | neutral | 0.6799 | null | 0 | American | null | talonclaw126 | null | 0 | @AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow | null | 2015-02-23 21:18:02 -0800 | null | null |
570,088,600,949,411,840 | negative | 0.6945 | Can't Tell | 0.363 | American | null | Lauren_Nann | null | 0 | @AmericanAir #2298. Everyone else was outstanding. | [40.77382001, -73.87315003] | 2015-02-23 21:11:28 -0800 | Harrison, New York | Eastern Time (US & Canada) |
570,088,470,171,013,100 | negative | 1 | Late Flight | 1 | American | null | Charles_Joly | null | 0 | @AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well | null | 2015-02-23 21:10:57 -0800 | Chicago, Il | Central Time (US & Canada) |
570,088,310,334,484,500 | negative | 0.656 | Lost Luggage | 0.656 | American | null | sannimaarit | null | 0 | @AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to. | null | 2015-02-23 21:10:19 -0800 | Finn between Detroit & Toledo | Helsinki |
570,088,135,851,266,050 | neutral | 1 | null | null | American | null | jordnnicole7 | null | 0 | @AmericanAir follow me back so I can DM you guys | null | 2015-02-23 21:09:37 -0800 | null | Eastern Time (US & Canada) |
570,087,950,156,898,300 | negative | 1 | Cancelled Flight | 1 | American | null | marcy_test | null | 0 | @AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets | null | 2015-02-23 21:08:53 -0800 | Arlington VA | null |
570,087,510,941,962,240 | negative | 1 | Cancelled Flight | 1 | American | null | H00SIERB0Y | null | 0 | @americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right? | null | 2015-02-23 21:07:08 -0800 | null | Arizona |
570,087,305,320,357,900 | negative | 1 | Customer Service Issue | 1 | American | null | GrxntChristian | null | 0 | @AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need | null | 2015-02-23 21:06:19 -0800 | null | Central Time (US & Canada) |
570,087,222,663,229,440 | negative | 0.6978 | Cancelled Flight | 0.3674 | American | null | GarrettBogar | null | 0 | @AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah "I" got it rebooked | null | 2015-02-23 21:06:00 -0800 | null | null |
570,087,022,292,906,000 | positive | 0.6702 | null | null | American | null | fmisle | null | 0 | @americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3 | null | 2015-02-23 21:05:12 -0800 | San Antonio, TX / Boston, MA | Eastern Time (US & Canada) |
570,086,891,342,733,300 | negative | 1 | Lost Luggage | 0.6416 | American | null | showbiz411 | null | 0 | @AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much | null | 2015-02-23 21:04:41 -0800 | New York, NY | Eastern Time (US & Canada) |
570,086,501,222,096,900 | negative | 1 | Customer Service Issue | 0.3666 | American | null | CathyS_1109 | null | 0 | @AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral. | null | 2015-02-23 21:03:08 -0800 | null | Eastern Time (US & Canada) |
570,086,488,324,485,100 | negative | 1 | Flight Attendant Complaints | 0.354 | American | null | GarrettBogar | null | 0 | Nice try @AmericanAir I heard your crew whisper "she's still at the hotel, she probably doesn't think she has to work until tomorrow" | null | 2015-02-23 21:03:05 -0800 | null | null |
570,086,434,410,930,200 | neutral | 1 | null | null | American | null | MDTwankyTwank | null | 0 | @AmericanAir do you have hand sanitizer in the bathrooms on your flights? | null | 2015-02-23 21:02:52 -0800 | Greenbow, Alabama | null |
570,086,014,980,648,960 | negative | 1 | Flight Attendant Complaints | 0.6846 | American | null | Alefishman | null | 0 | @AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated. | null | 2015-02-23 21:01:12 -0800 | Argentina | Buenos Aires |
570,085,896,319,402,000 | positive | 0.6807 | null | null | American | null | csckirk | null | 0 | @AmericanAir Thank you | null | 2015-02-23 21:00:44 -0800 | North Texas | Central Time (US & Canada) |
570,085,859,132,878,850 | negative | 0.6661 | Customer Service Issue | 0.6661 | American | null | CineDrones | null | 0 | @AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN | null | 2015-02-23 21:00:35 -0800 | Orlando, FL | Eastern Time (US & Canada) |
570,085,625,061,384,200 | negative | 0.6722 | Cancelled Flight | 0.6722 | American | null | iWorldSolutions | null | 1 | @americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy | null | 2015-02-23 20:59:39 -0800 | World Wide | Pretoria |
570,085,165,378,068,500 | negative | 1 | Can't Tell | 0.6651 | American | null | Caleigh_Wilson | null | 0 | @AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat. | null | 2015-02-23 20:57:49 -0800 | Los Angeles, CA | null |
570,085,025,896,665,100 | positive | 0.6605 | null | null | American | null | tifotter | null | 0 | @AmericanAir No apology necessary. It was wind and I was on Delta. XOXO | null | 2015-02-23 20:57:16 -0800 | Sugarhood, SLC | Mountain Time (US & Canada) |
570,084,690,608,201,700 | negative | 1 | Can't Tell | 1 | American | null | em_fitzpatrick | null | 0 | @AmericanAir YOU FUCKING SUCK | null | 2015-02-23 20:55:56 -0800 | null | Eastern Time (US & Canada) |
570,083,543,553,945,600 | positive | 0.669 | null | null | American | null | lczand | null | 0 | @AmericanAir thank you | null | 2015-02-23 20:51:23 -0800 | SE USA | Central Time (US & Canada) |
570,082,819,025,838,100 | neutral | 1 | null | null | American | null | Gww1863 | null | 0 | @AmericanAir on our way now | [39.8893997, -75.219676] | 2015-02-23 20:48:30 -0800 | null | null |
570,082,289,939,406,850 | neutral | 0.669 | null | 0 | American | null | uneek1908 | null | 0 | @AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD? | null | 2015-02-23 20:46:24 -0800 | The Great State of TEXAS | Central Time (US & Canada) |
570,081,797,427,621,900 | negative | 1 | Can't Tell | 0.6139 | American | null | nrosenb1 | null | 0 | @AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail | null | 2015-02-23 20:44:26 -0800 | null | null |
570,081,695,342,309,400 | negative | 1 | Customer Service Issue | 0.3599 | American | null | jdl_il | null | 0 | @AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm | null | 2015-02-23 20:44:02 -0800 | null | null |
570,081,679,844,319,200 | positive | 1 | null | null | American | null | SusieKapnas | null | 0 | @AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone. | [32.9176348, -97.0163282] | 2015-02-23 20:43:58 -0800 | null | Eastern Time (US & Canada) |
570,081,513,087,369,200 | negative | 1 | Lost Luggage | 1 | American | null | showbiz411 | null | 0 | @AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse | null | 2015-02-23 20:43:18 -0800 | New York, NY | Eastern Time (US & Canada) |
570,081,165,459,259,400 | neutral | 1 | null | null | American | null | Amrutafrika | null | 0 | @AmericanAir sent | null | 2015-02-23 20:41:56 -0800 | null | null |
570,080,703,171,448,800 | neutral | 1 | null | null | American | null | aprilteybrown | null | 0 | @AmericanAir what about flight 1239? | null | 2015-02-23 20:40:05 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
570,080,608,996,556,800 | positive | 1 | null | null | American | null | JohnHam2500 | null | 0 | @AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia | null | 2015-02-23 20:39:43 -0800 | null | null |
570,080,545,461,407,740 | negative | 1 | Customer Service Issue | 1 | American | null | samcurly | null | 0 | @AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail | null | 2015-02-23 20:39:28 -0800 | LA | Pacific Time (US & Canada) |
570,080,397,628,825,600 | negative | 1 | Can't Tell | 1 | American | null | JasonShaw2 | null | 0 | @AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke | null | 2015-02-23 20:38:53 -0800 | Belleville | Eastern Time (US & Canada) |
570,079,755,560,595,460 | negative | 0.6648 | Cancelled Flight | 0.6648 | American | null | SarahFoglia | null | 0 | @AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why? | null | 2015-02-23 20:36:19 -0800 | Tampa, Florida | Quito |
570,079,290,953,486,340 | negative | 0.6569 | Damaged Luggage | 0.3449 | American | null | CineDrones | null | 0 | @AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear | null | 2015-02-23 20:34:29 -0800 | Orlando, FL | Eastern Time (US & Canada) |
570,079,030,029,848,600 | negative | 1 | Late Flight | 1 | American | null | titoebc | null | 0 | @AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8 | null | 2015-02-23 20:33:26 -0800 | null | null |
570,078,673,090,408,450 | negative | 0.6827 | Flight Booking Problems | 0.6827 | American | null | Rachelgaffney | null | 0 | @AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ? | null | 2015-02-23 20:32:01 -0800 | Dallas,Tx | Central Time (US & Canada) |
570,078,556,711,026,700 | positive | 0.6487 | null | null | American | null | Ben_Epperson | null | 0 | @AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening. | null | 2015-02-23 20:31:34 -0800 | Texas | Central Time (US & Canada) |
570,078,022,201,532,400 | negative | 1 | Flight Booking Problems | 0.6564 | American | null | kiasuchick | null | 0 | @AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :( | null | 2015-02-23 20:29:26 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,077,997,648,064,500 | negative | 1 | longlines | 0.3866 | American | null | _apm_23 | null | 0 | @AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty | null | 2015-02-23 20:29:20 -0800 | null | null |
570,077,431,484,121,100 | neutral | 0.651 | null | 0 | American | null | csckirk | null | 0 | @AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway?? | null | 2015-02-23 20:27:05 -0800 | North Texas | Central Time (US & Canada) |
570,077,011,324,096,500 | positive | 0.6832 | null | 0 | American | null | ZamaTea | null | 0 | @AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644 | [41.99335821, -87.91260807] | 2015-02-23 20:25:25 -0800 | null | Pacific Time (US & Canada) |
570,075,821,127,249,900 | negative | 1 | Late Flight | 1 | American | null | RealDavidSilva | null | 0 | @AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical | null | 2015-02-23 20:20:41 -0800 | null | Arizona |
570,075,716,861,206,500 | neutral | 0.6468 | null | 0 | American | null | King_Lito10 | null | 0 | @AmericanAir do you guys have wifi on international flights? | null | 2015-02-23 20:20:17 -0800 | The gym, having a pizza. | Eastern Time (US & Canada) |
570,075,101,326,024,700 | negative | 1 | Can't Tell | 0.6942 | American | null | siltonygonzalez | null | 0 | @AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on. | null | 2015-02-23 20:17:50 -0800 | null | null |
570,074,976,428,159,000 | negative | 1 | Lost Luggage | 0.7059 | American | null | siltonygonzalez | null | 0 | @AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen. | null | 2015-02-23 20:17:20 -0800 | null | null |
570,074,886,606,958,600 | positive | 0.7009 | null | null | American | null | lsongne | null | 0 | @AmericanAir Just followed you. | null | 2015-02-23 20:16:59 -0800 | Orange County, CA | Pacific Time (US & Canada) |
570,074,601,801,318,400 | neutral | 1 | null | null | American | null | nrosenb1 | null | 0 | @AmericanAir What are Preferred Seats? | null | 2015-02-23 20:15:51 -0800 | null | null |
570,073,396,152,676,350 | negative | 1 | Late Flight | 0.3485 | American | null | jdl_il | null | 0 | @AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable | null | 2015-02-23 20:11:03 -0800 | null | null |
570,072,578,540,347,400 | neutral | 0.6876 | null | 0 | American | null | JMeszar | null | 0 | @AmericanAir the Late Flightst usair4603. Earlier 4591 | null | 2015-02-23 20:07:48 -0800 | Bedford, NH | Eastern Time (US & Canada) |
570,072,153,607,049,200 | neutral | 0.6678 | null | 0 | American | null | aprilteybrown | null | 0 | @AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board. | null | 2015-02-23 20:06:07 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
570,072,031,502,340,100 | negative | 0.6827 | Late Flight | 0.6827 | American | null | samuel_cloude | null | 0 | @AmericanAir what is going on with the flight 2417? It has been delay a lot . | null | 2015-02-23 20:05:38 -0800 | Mexico DF | null |
570,071,877,089,148,900 | neutral | 1 | null | null | American | null | muyguapo8 | null | 0 | @AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)? Thanks in advance for the help! | null | 2015-02-23 20:05:01 -0800 | null | Eastern Time (US & Canada) |
570,070,485,653,786,600 | negative | 1 | Customer Service Issue | 1 | American | null | Caleigh_Wilson | null | 0 | @AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere. | null | 2015-02-23 19:59:29 -0800 | Los Angeles, CA | null |
570,070,483,338,731,500 | negative | 1 | Flight Booking Problems | 1 | American | null | JMeszar | null | 0 | @AmericanAir which one.?i have been booked on 6 different ones in the past 2 days | null | 2015-02-23 19:59:29 -0800 | Bedford, NH | Eastern Time (US & Canada) |
570,070,364,723,814,400 | negative | 1 | Customer Service Issue | 0.6791 | American | null | sirmunchie | null | 0 | @AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed. | null | 2015-02-23 19:59:01 -0800 | eating curly fries w/ the wife | Eastern Time (US & Canada) |
570,070,044,547,403,800 | negative | 1 | Customer Service Issue | 1 | American | null | CineDrones | null | 0 | @AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew | null | 2015-02-23 19:57:44 -0800 | Orlando, FL | Eastern Time (US & Canada) |
570,069,642,976,239,600 | neutral | 0.6685 | null | 0 | American | null | DWare_Laflare | null | 0 | @AmericanAir yes....twice...for two different flights and occasions | null | 2015-02-23 19:56:08 -0800 | Miami | Pacific Time (US & Canada) |
570,069,345,818,161,150 | neutral | 1 | null | null | American | null | stormxlove47 | null | 0 | @AmericanAir Why is your cover photo of TWA? Just wondering. | null | 2015-02-23 19:54:58 -0800 | AJ's Heart | Pacific Time (US & Canada) |
570,069,262,586,540,000 | negative | 1 | Customer Service Issue | 0.6707 | American | null | AtomicSyzygy | null | 0 | @AmericanAir unable to access the website. Will try again. | null | 2015-02-23 19:54:38 -0800 | null | null |
570,069,217,879,461,900 | neutral | 1 | null | null | American | null | MEGENTRIPODI | null | 0 | @AmericanAir yikes. | null | 2015-02-23 19:54:27 -0800 | null | null |
570,068,649,295,241,200 | neutral | 1 | null | null | American | null | jaxyeary | null | 0 | .@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board. | null | 2015-02-23 19:52:12 -0800 | Washington, DC via Wisconsin | Eastern Time (US & Canada) |
570,068,466,717,237,250 | negative | 0.6648 | Bad Flight | 0.345 | American | null | csw65 | null | 0 | @AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF | null | 2015-02-23 19:51:28 -0800 | Louisville KY | Eastern Time (US & Canada) |
570,068,449,646,346,240 | neutral | 1 | null | null | American | null | kiasuchick | null | 0 | @AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter? | null | 2015-02-23 19:51:24 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,068,397,544,710,140 | negative | 0.7023 | Bad Flight | 0.7023 | American | null | zZzTeHzZz | null | 0 | @AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm | null | 2015-02-23 19:51:11 -0800 | null | Central Time (US & Canada) |
570,068,393,736,302,600 | positive | 1 | null | null | American | null | nickandriani | null | 0 | Keep it up :) @AmericanAir | null | 2015-02-23 19:51:11 -0800 | kansas city | Central Time (US & Canada) |
570,067,446,712,791,040 | negative | 1 | Late Flight | 1 | American | null | louprice13 | null | 0 | @AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable. | null | 2015-02-23 19:47:25 -0800 | Chicago | null |
570,066,231,757,180,900 | negative | 0.6566 | Customer Service Issue | 0.6566 | American | null | RobGlaser | null | 0 | @AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still. | null | 2015-02-23 19:42:35 -0800 | Seattle, WA, USA | null |
570,066,226,233,417,700 | negative | 1 | Bad Flight | 0.6966 | American | null | lczand | null | 0 | @AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child. | null | 2015-02-23 19:42:34 -0800 | SE USA | Central Time (US & Canada) |
570,065,545,392,861,200 | negative | 1 | Can't Tell | 1 | American | null | JasonShaw2 | null | 4 | @AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke | null | 2015-02-23 19:39:51 -0800 | Belleville | Eastern Time (US & Canada) |
570,065,322,369,101,800 | negative | 1 | Customer Service Issue | 0.3579 | American | null | JasonShaw2 | null | 4 | @AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather | null | 2015-02-23 19:38:58 -0800 | Belleville | Eastern Time (US & Canada) |
570,064,927,550,890,000 | negative | 1 | Customer Service Issue | 1 | American | null | JasonShaw2 | null | 4 | @AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will | null | 2015-02-23 19:37:24 -0800 | Belleville | Eastern Time (US & Canada) |
570,064,554,232,688,640 | negative | 1 | Cancelled Flight | 0.6657 | American | null | JasonShaw2 | null | 4 | @AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth | null | 2015-02-23 19:35:55 -0800 | Belleville | Eastern Time (US & Canada) |
570,064,443,159,089,150 | negative | 1 | Customer Service Issue | 1 | American | null | youroptimallife | null | 0 | @AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient | null | 2015-02-23 19:35:29 -0800 | New York | null |
570,064,285,860,171,800 | negative | 1 | Cancelled Flight | 1 | American | null | JasonShaw2 | null | 5 | @AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight | null | 2015-02-23 19:34:51 -0800 | Belleville | Eastern Time (US & Canada) |
570,064,025,918,115,840 | negative | 1 | Cancelled Flight | 1 | American | null | JasonShaw2 | null | 4 | @AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have | null | 2015-02-23 19:33:49 -0800 | Belleville | Eastern Time (US & Canada) |
570,063,648,468,688,900 | negative | 1 | Customer Service Issue | 0.6624 | American | null | nrosenb1 | null | 0 | @AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment. | null | 2015-02-23 19:32:19 -0800 | null | null |
570,063,451,143,462,900 | positive | 1 | null | null | American | null | shaun_souza | null | 0 | @AmericanAir I've just received the ticket. Thank you for your help | null | 2015-02-23 19:31:32 -0800 | null | null |
570,063,192,581,390,340 | neutral | 1 | null | null | American | null | wfaachannel8 | null | 5 | @AmericanAir jet slides off icy taxiway at @dfwairport
STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr | null | 2015-02-23 19:30:31 -0800 | Dallas, TX | Central Time (US & Canada) |
570,063,107,701,272,600 | negative | 1 | Customer Service Issue | 1 | American | null | nrosenb1 | null | 0 | @AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee... | null | 2015-02-23 19:30:10 -0800 | null | null |
570,062,369,096,908,800 | negative | 1 | Late Flight | 1 | American | null | ImagineHC | null | 0 | @AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen. | null | 2015-02-23 19:27:14 -0800 | Miami FL | Eastern Time (US & Canada) |
570,061,921,145,065,500 | negative | 1 | Can't Tell | 0.656 | American | null | joshua_saucedo | null | 0 | @AmericanAir so disappointed with this airline never again will I book with you guys | null | 2015-02-23 19:25:27 -0800 | null | null |
570,060,846,241,611,800 | positive | 1 | null | null | American | null | NickWellen | null | 0 | @AmericanAir thanks | null | 2015-02-23 19:21:11 -0800 | Minnesota | null |
570,060,776,301,424,640 | negative | 1 | Lost Luggage | 0.3564 | American | null | jwmb6c | null | 0 | @AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service | null | 2015-02-23 19:20:54 -0800 | Kansas City, MO | Central Time (US & Canada) |
570,060,726,523,584,500 | negative | 0.6356 | Customer Service Issue | 0.6356 | American | null | Tai00 | null | 0 | @AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long? | null | 2015-02-23 19:20:43 -0800 | null | Eastern Time (US & Canada) |
570,060,687,164,067,840 | negative | 0.6548 | Cancelled Flight | 0.3327 | American | null | shelia_talia | null | 0 | @AmericanAir "sorry you were disappointed" #outoftouchwithreality #people have kids and jobs | null | 2015-02-23 19:20:33 -0800 | null | null |
570,060,649,780,400,100 | negative | 1 | Flight Booking Problems | 0.7033 | American | null | nrosenb1 | null | 0 | @AmericanAir @nrosenb1 It's not allowing me to book available seats | null | 2015-02-23 19:20:24 -0800 | null | null |
570,059,874,480,091,140 | negative | 1 | Cancelled Flight | 1 | American | null | DonnyrMartin | null | 0 | @AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids. | null | 2015-02-23 19:17:19 -0800 | Waco, TX | Central Time (US & Canada) |
570,058,070,224,728,060 | negative | 1 | Late Flight | 0.6802 | American | null | Vink401 | null | 0 | @AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail | null | 2015-02-23 19:10:09 -0800 | Miami, FL | null |
570,057,993,770,831,900 | negative | 1 | Customer Service Issue | 1 | American | null | Caleigh_Wilson | null | 0 | @AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW | null | 2015-02-23 19:09:51 -0800 | Los Angeles, CA | null |
570,057,871,058,079,740 | negative | 1 | Customer Service Issue | 1 | American | null | weezerandburnie | null | 0 | @AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern | null | 2015-02-23 19:09:22 -0800 | Belle MO | null |
570,057,855,358,935,040 | negative | 1 | Customer Service Issue | 1 | American | null | amydresnick | null | 0 | @AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help | null | 2015-02-23 19:09:18 -0800 | null | null |
570,057,809,037,008,900 | negative | 1 | Late Flight | 1 | American | null | Vink401 | null | 0 | @AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting | null | 2015-02-23 19:09:07 -0800 | Miami, FL | null |
570,057,784,114,303,000 | negative | 0.6454 | Can't Tell | 0.345 | American | null | eb83125 | null | 0 | @AmericanAir If it's in my backpack, why do I need to see agent? | [32.92215312, -96.97563515] | 2015-02-23 19:09:01 -0800 | null | null |
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