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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,057,416,718,491,650 | negative | 1 | Flight Booking Problems | 0.6324 | American | null | amandakryska | null | 0 | @AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice | null | 2015-02-23 19:07:33 -0800 | Chicago | Central Time (US & Canada) |
570,056,907,634,798,600 | negative | 1 | Customer Service Issue | 1 | American | null | weezerandburnie | null | 0 | @AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u. | null | 2015-02-23 19:05:32 -0800 | Belle MO | null |
570,056,289,419,526,140 | negative | 0.6513 | Customer Service Issue | 0.3293 | American | null | foschini3 | null | 0 | @AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help? | null | 2015-02-23 19:03:05 -0800 | Houston | Central Time (US & Canada) |
570,056,002,692,710,400 | positive | 1 | null | null | American | null | WanderLustErin | null | 0 | @AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality! | null | 2015-02-23 19:01:56 -0800 | Chicago | Central Time (US & Canada) |
570,054,549,915,873,300 | positive | 1 | null | null | American | null | Kristimb | null | 0 | @AmericanAir Thank you for the response. Much appreciated! | null | 2015-02-23 18:56:10 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,053,952,856,854,500 | negative | 1 | Late Flight | 0.6514 | American | null | rduffy487 | null | 0 | @AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight | null | 2015-02-23 18:53:48 -0800 | null | null |
570,053,168,349,851,650 | negative | 1 | Customer Service Issue | 1 | American | null | archetype_snypo | null | 0 | @AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money? | null | 2015-02-23 18:50:41 -0800 | null | null |
570,052,723,409,874,940 | negative | 1 | Customer Service Issue | 1 | American | null | Rizzilient | null | 0 | @AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help! | null | 2015-02-23 18:48:54 -0800 | null | null |
570,052,545,298,759,700 | negative | 1 | Customer Service Issue | 1 | American | null | sirmunchie | null | 0 | @AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help! | null | 2015-02-23 18:48:12 -0800 | eating curly fries w/ the wife | Eastern Time (US & Canada) |
570,051,874,537,271,300 | neutral | 0.6278 | null | 0 | American | null | alnanderson | null | 0 | @AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago? | null | 2015-02-23 18:45:32 -0800 | ÜT: 34.658262,-86.479396 | Central Time (US & Canada) |
570,051,834,188,075,000 | positive | 1 | null | null | American | null | RobertCossar | null | 0 | @AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m | null | 2015-02-23 18:45:22 -0800 | null | Central Time (US & Canada) |
570,050,754,158,800,900 | negative | 1 | Customer Service Issue | 1 | American | null | RobGlaser | null | 0 | @AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message. | [47.6171292, -122.2803409] | 2015-02-23 18:41:05 -0800 | Seattle, WA, USA | null |
570,050,635,703,300,100 | neutral | 1 | null | null | American | null | kiasuchick | null | 0 | @AmericanAir Did the policy change? I've seen people with hamsters and rabbits before. | null | 2015-02-23 18:40:37 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,050,603,927,392,260 | negative | 1 | Customer Service Issue | 1 | American | null | faisal_tayebjee | null | 0 | @AmericanAir thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami | null | 2015-02-23 18:40:29 -0800 | null | Dublin |
570,049,704,618,299,400 | negative | 1 | Customer Service Issue | 1 | American | null | MSFHQ | null | 0 | @AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys. | null | 2015-02-23 18:36:55 -0800 | null | Quito |
570,048,310,876,119,040 | negative | 1 | Lost Luggage | 0.6572 | American | null | kock | null | 0 | @AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy | null | 2015-02-23 18:31:22 -0800 | USA | null |
570,047,946,932,101,100 | negative | 1 | Lost Luggage | 0.6644 | American | null | monumentsinking | null | 0 | @AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag. | null | 2015-02-23 18:29:56 -0800 | PDX JFK SFO BDL | Pacific Time (US & Canada) |
570,047,669,370,036,200 | negative | 1 | Cancelled Flight | 0.6741 | American | null | StephFCampbell | null | 0 | @AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry | null | 2015-02-23 18:28:50 -0800 | Kansas City, MO | Central Time (US & Canada) |
570,046,633,418,891,260 | negative | 1 | Late Flight | 0.7192 | American | null | vickyyp__ | null | 0 | @AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous | [41.95627333, -87.87860345] | 2015-02-23 18:24:43 -0800 | null | Alaska |
570,046,387,825,410,050 | neutral | 0.6648 | null | 0 | American | null | PareshRP | null | 0 | @AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help | null | 2015-02-23 18:23:44 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
570,045,914,347,237,400 | negative | 1 | Customer Service Issue | 0.7078 | American | null | Amrutafrika | null | 0 | @AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting | null | 2015-02-23 18:21:51 -0800 | null | null |
570,045,645,714,620,400 | negative | 1 | Customer Service Issue | 1 | American | null | msofka | null | 0 | @AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH | [41.45858699, -81.86780822] | 2015-02-23 18:20:47 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,045,585,149,063,200 | negative | 1 | Cancelled Flight | 0.6968 | American | null | NickWellen | null | 0 | @AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled | null | 2015-02-23 18:20:33 -0800 | Minnesota | null |
570,045,461,077,352,450 | neutral | 1 | null | null | American | null | NickWellen | null | 0 | @AmericanAir is that the flight for tomorrow? | null | 2015-02-23 18:20:03 -0800 | Minnesota | null |
570,044,700,951,838,700 | positive | 1 | null | null | American | null | TheCandaceSmith | null | 0 | “@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines! | null | 2015-02-23 18:17:02 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,044,497,330,987,000 | negative | 1 | Cancelled Flight | 1 | American | null | krescate | null | 0 | Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us." | null | 2015-02-23 18:16:13 -0800 | San Diego | Pacific Time (US & Canada) |
570,044,332,843,135,000 | positive | 1 | null | null | American | null | momsgoodeats | null | 0 | Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come | null | 2015-02-23 18:15:34 -0800 | #Omaha | Central Time (US & Canada) |
570,044,138,302,808,060 | neutral | 1 | null | null | American | null | DeputyBrans | null | 0 | @AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5? | null | 2015-02-23 18:14:48 -0800 | null | null |
570,043,591,927,537,660 | negative | 0.6749 | Customer Service Issue | 0.6749 | American | null | Amrutafrika | null | 0 | @AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty | null | 2015-02-23 18:12:37 -0800 | null | null |
570,043,390,773,084,160 | negative | 1 | Customer Service Issue | 1 | American | null | blogblogblog | null | 0 | @AmericanAir customer service (if you can call it that) refunded my money | null | 2015-02-23 18:11:49 -0800 | Brevard, NC | Central Time (US & Canada) |
570,043,199,596,531,700 | negative | 0.7221 | Customer Service Issue | 0.7221 | American | null | msofka | null | 1 | @AmericanAir im still on hold... | [41.45856783, -81.86763782] | 2015-02-23 18:11:04 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,042,981,794,730,000 | negative | 1 | Can't Tell | 0.6983 | American | null | BridgeburnerFid | null | 1 | @AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks. | null | 2015-02-23 18:10:12 -0800 | null | Atlantic Time (Canada) |
570,042,963,021,205,500 | negative | 1 | Customer Service Issue | 1 | American | null | AJDelgado13 | null | 1 | @AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?! | null | 2015-02-23 18:10:07 -0800 | about.me/ajdelgado | Eastern Time (US & Canada) |
570,042,828,983,820,300 | neutral | 1 | null | null | American | null | SGMo_ | null | 0 | @AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am? | null | 2015-02-23 18:09:35 -0800 | The Onion Land | Eastern Time (US & Canada) |
570,042,700,835,082,240 | negative | 1 | Bad Flight | 0.662 | American | null | louprice13 | null | 0 | @AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal. | null | 2015-02-23 18:09:05 -0800 | Chicago | null |
570,042,296,357,539,840 | positive | 1 | null | null | American | null | gcollingwood | null | 0 | @AmericanAir @contactcej thanks! | null | 2015-02-23 18:07:28 -0800 | Atlanta, GA USA | null |
570,042,155,634,450,400 | negative | 1 | Late Flight | 1 | American | null | gcollingwood | null | 0 | @AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL. | null | 2015-02-23 18:06:55 -0800 | Atlanta, GA USA | null |
570,042,096,242,917,400 | negative | 1 | Can't Tell | 0.6521 | American | null | davidsalomonr | null | 0 | @AmericanAir SO BAD service in Miami, AirPort.. | null | 2015-02-23 18:06:41 -0800 | Mexico | Central Time (US & Canada) |
570,041,376,005,443,600 | negative | 1 | Customer Service Issue | 1 | American | null | DWare_Laflare | null | 0 | @AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service | null | 2015-02-23 18:03:49 -0800 | Miami | Pacific Time (US & Canada) |
570,041,195,113,492,500 | negative | 1 | Can't Tell | 1 | American | null | Amrutafrika | null | 1 | @AmericanAir are you guys intentionally trying to lose customers and money? | null | 2015-02-23 18:03:06 -0800 | null | null |
570,041,144,488,230,900 | negative | 1 | Customer Service Issue | 1 | American | null | msofka | null | 0 | @AmericanAir why do you continually play the "according to federal regulations" every 58 seconds. I could see if you had quicker service... | [41.45862827, -81.86766456] | 2015-02-23 18:02:54 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,040,903,735,373,800 | neutral | 1 | null | null | American | null | chaigen1 | null | 0 | @AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre? | null | 2015-02-23 18:01:56 -0800 | null | null |
570,040,802,845,421,600 | negative | 0.702 | Lost Luggage | 0.702 | American | null | AMoChapman | null | 0 | @AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport????? | null | 2015-02-23 18:01:32 -0800 | 'Straya' | Sydney |
570,040,750,412,406,800 | positive | 1 | null | null | American | null | projectguy | null | 0 | @AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW. | null | 2015-02-23 18:01:20 -0800 | San Antonio Texas | Central Time (US & Canada) |
570,040,411,206,631,400 | positive | 0.6874 | null | 0 | American | null | cubexg | null | 0 | @AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process? | null | 2015-02-23 17:59:59 -0800 | New York | Eastern Time (US & Canada) |
570,039,635,541,274,600 | negative | 1 | Cancelled Flight | 1 | American | null | youroptimallife | null | 1 | @AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService | null | 2015-02-23 17:56:54 -0800 | New York | null |
570,038,882,294,607,900 | negative | 1 | Late Flight | 0.6827 | American | null | archetype_snypo | null | 0 | @AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this? | null | 2015-02-23 17:53:55 -0800 | null | null |
570,038,580,967,383,040 | negative | 1 | Flight Attendant Complaints | 0.6812 | American | null | garytx | null | 0 | .@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action. | null | 2015-02-23 17:52:43 -0800 | Austin, Texas area | Central Time (US & Canada) |
570,038,564,110,467,100 | negative | 1 | Customer Service Issue | 0.6458 | American | null | DWare_Laflare | null | 0 | @AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem | null | 2015-02-23 17:52:39 -0800 | Miami | Pacific Time (US & Canada) |
570,038,498,566,283,260 | neutral | 0.6594 | null | 0 | American | null | JohnMHaaland | null | 0 | @AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status! | null | 2015-02-23 17:52:23 -0800 | New York Tri-State | Eastern Time (US & Canada) |
570,037,969,819,545,600 | negative | 1 | Customer Service Issue | 1 | American | null | weezerandburnie | null | 0 | @AmericanAir how about you give us a number to call instead of the empty email since you are not working on it | null | 2015-02-23 17:50:17 -0800 | Belle MO | null |
570,037,613,899,481,100 | negative | 1 | Customer Service Issue | 0.668 | American | null | sammi2943 | null | 0 | @AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed. | null | 2015-02-23 17:48:52 -0800 | null | null |
570,036,538,488,139,800 | positive | 1 | null | null | American | null | unadesmemoriada | null | 0 | @AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌 | null | 2015-02-23 17:44:36 -0800 | México | Mexico City |
570,036,463,729,020,900 | neutral | 0.71 | null | 0 | American | null | lczand | null | 0 | @AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle. | null | 2015-02-23 17:44:18 -0800 | SE USA | Central Time (US & Canada) |
570,036,327,825,195,000 | negative | 1 | Flight Attendant Complaints | 0.666 | American | null | Lauren_Nann | null | 0 | @AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience | [25.79667815, -80.28050395] | 2015-02-23 17:43:45 -0800 | Harrison, New York | Eastern Time (US & Canada) |
570,036,187,815,149,600 | negative | 0.657 | Bad Flight | 0.3548 | American | null | rkaradi | null | 0 | @AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first. | null | 2015-02-23 17:43:12 -0800 | null | null |
570,035,338,925,592,600 | negative | 0.6804 | Flight Booking Problems | 0.3512 | American | null | redeyes313 | null | 0 | @AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530 | null | 2015-02-23 17:39:50 -0800 | Lake County, Illinois | null |
570,034,368,086,827,000 | negative | 1 | Customer Service Issue | 1 | American | null | mikesnavely | null | 0 | @AmericanAir it's not about the delay. It's about the communication. | null | 2015-02-23 17:35:58 -0800 | Austin, TX | Central Time (US & Canada) |
570,034,112,863,608,800 | negative | 1 | Customer Service Issue | 0.6599 | American | null | AChinRust | null | 0 | @AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service? | null | 2015-02-23 17:34:57 -0800 | null | null |
570,034,025,148,108,800 | negative | 0.7206 | Late Flight | 0.7206 | American | null | nf14jk | null | 0 | @AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central. | null | 2015-02-23 17:34:36 -0800 | null | null |
570,033,764,044,304,400 | positive | 1 | null | null | American | null | maryella_green | null | 0 | @AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much! | null | 2015-02-23 17:33:34 -0800 | Sassy southerner in Chicago | Central Time (US & Canada) |
570,033,624,306,708,500 | positive | 1 | null | null | American | null | sherscott | null | 0 | @AmericanAir Absolutely! | null | 2015-02-23 17:33:01 -0800 | Houston | Central Time (US & Canada) |
570,033,439,857,979,400 | negative | 1 | Bad Flight | 0.6954 | American | null | kathyjazztx | null | 0 | @AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted | null | 2015-02-23 17:32:17 -0800 | null | null |
570,033,429,816,999,940 | negative | 1 | Customer Service Issue | 1 | American | null | StephFCampbell | null | 0 | @AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault? | null | 2015-02-23 17:32:15 -0800 | Kansas City, MO | Central Time (US & Canada) |
570,033,259,842,801,660 | negative | 1 | Late Flight | 1 | American | null | LunaStarwind | null | 0 | @AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME. | null | 2015-02-23 17:31:34 -0800 | Menomonee Falls, WI, USA | Central Time (US & Canada) |
570,033,099,939,184,640 | positive | 1 | null | null | American | null | maryella_green | null | 0 | @AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!! | null | 2015-02-23 17:30:56 -0800 | Sassy southerner in Chicago | Central Time (US & Canada) |
570,033,000,777,457,660 | neutral | 0.6677 | null | 0 | American | null | NickWellen | null | 0 | @AmericanAir are flights from Pensacola fl delayed flight 3670 | null | 2015-02-23 17:30:32 -0800 | Minnesota | null |
570,032,636,657,311,740 | neutral | 0.7219 | null | 0 | American | null | shaun_souza | null | 0 | @AmericanAir the status on my itinerary says on request in red. What's that mean? | null | 2015-02-23 17:29:05 -0800 | null | null |
570,032,541,933,051,900 | negative | 1 | Lost Luggage | 1 | American | null | vickky1319 | null | 0 | @AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back. | null | 2015-02-23 17:28:43 -0800 | Somewhere In The World... | Eastern Time (US & Canada) |
570,032,010,145,607,700 | neutral | 0.6804 | null | 0 | American | null | msofka | null | 0 | @AmericanAir @jokerunning this happened to me too!!! | null | 2015-02-23 17:26:36 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,031,758,546,063,360 | negative | 1 | Customer Service Issue | 1 | American | null | msofka | null | 0 | @AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call | null | 2015-02-23 17:25:36 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,031,615,130,394,600 | positive | 0.6708 | null | null | American | null | Princessk91 | null | 0 | @AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭 | null | 2015-02-23 17:25:02 -0800 | ☀️SoFla☀️ | Atlantic Time (Canada) |
570,031,138,913,329,150 | negative | 1 | Customer Service Issue | 0.6887 | American | null | jokerunning | null | 0 | @AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow? | null | 2015-02-23 17:23:08 -0800 | South Wales | London |
570,030,165,788,459,000 | negative | 1 | Late Flight | 1 | American | null | contactcej | null | 0 | @AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco?? | null | 2015-02-23 17:19:16 -0800 | null | null |
570,029,599,930,880,000 | neutral | 1 | null | null | American | null | adams_jaco | null | 0 | @AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in | null | 2015-02-23 17:17:01 -0800 | null | null |
570,029,442,514,333,700 | negative | 1 | Customer Service Issue | 1 | American | null | TinaHovsepian | null | 0 | @AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you | null | 2015-02-23 17:16:24 -0800 | North Hollywood | null |
570,028,289,399,525,400 | negative | 1 | Lost Luggage | 0.6777 | American | null | Captain_A_Hab | null | 0 | @AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings? | null | 2015-02-23 17:11:49 -0800 | Charlotte,NC | null |
570,028,125,024,706,560 | negative | 1 | Late Flight | 0.6629 | American | null | msofka | null | 0 | @AmericanAir now I have to wait "more than 60 minutes" | [41.45875201, -81.86775899] | 2015-02-23 17:11:10 -0800 | Cleveland, OH | Central Time (US & Canada) |
570,028,083,606,122,500 | positive | 1 | null | null | American | null | LSlay19 | null | 0 | @AmericanAir thanks, me too | null | 2015-02-23 17:11:00 -0800 | NC by day, DC by night.... | Quito |
570,027,031,326,535,700 | negative | 0.7038 | Flight Booking Problems | 0.3613 | American | null | theresa_harrell | null | 0 | @AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit | [36.29164025, -94.11796975] | 2015-02-23 17:06:49 -0800 | null | Central Time (US & Canada) |
570,026,470,741,032,960 | negative | 0.642 | Late Flight | 0.642 | American | null | cubexg | null | 0 | @AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane? | null | 2015-02-23 17:04:35 -0800 | New York | Eastern Time (US & Canada) |
570,025,681,062,633,500 | neutral | 1 | null | null | American | null | lizzybethc | null | 0 | @AmericanAir the dinner and called me "hon". Not the service I would expect from 1st class. #disappointed | null | 2015-02-23 17:01:27 -0800 | Seattle, WA | America/Los_Angeles |
570,025,428,095,770,600 | neutral | 1 | null | null | American | null | lizzybethc | null | 0 | @AmericanAir upgraded to 1st class. Inquired about red wine. "Sauvignon blanc & I can't pronounce the other one." Couldn't describe... | null | 2015-02-23 17:00:27 -0800 | Seattle, WA | America/Los_Angeles |
570,024,324,666,564,600 | negative | 1 | Customer Service Issue | 0.6927 | American | null | garytx | null | 3 | .@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported | null | 2015-02-23 16:56:04 -0800 | Austin, Texas area | Central Time (US & Canada) |
570,022,265,343,123,460 | positive | 1 | null | null | American | null | MarkMan23 | null | 0 | @AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight! | null | 2015-02-23 16:47:53 -0800 | San Diego, CA | Pacific Time (US & Canada) |
570,021,871,577,477,100 | negative | 1 | Can't Tell | 0.6601 | American | null | chagaga2013 | null | 0 | @AmericanAir my Mistake multibillion dollar company | null | 2015-02-23 16:46:19 -0800 | new york city | Central Time (US & Canada) |
570,021,795,123,699,700 | negative | 1 | Customer Service Issue | 0.6688 | American | null | fsugoldy | null | 0 | @AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this? | null | 2015-02-23 16:46:01 -0800 | Ft. Lauderdale | Central Time (US & Canada) |
570,021,682,569,556,000 | negative | 1 | Late Flight | 0.684 | American | null | chagaga2013 | null | 0 | @AmericanAir for our delays !!! I'm out of more money because of you | null | 2015-02-23 16:45:34 -0800 | new york city | Central Time (US & Canada) |
570,021,599,392,329,700 | negative | 1 | Flight Attendant Complaints | 0.3764 | American | null | chagaga2013 | null | 0 | @AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit | null | 2015-02-23 16:45:14 -0800 | new york city | Central Time (US & Canada) |
570,021,329,065,394,200 | negative | 1 | Customer Service Issue | 1 | American | null | FunNateofPMG | null | 0 | @AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ | null | 2015-02-23 16:44:09 -0800 | null | Quito |
570,021,225,323,298,800 | negative | 1 | Customer Service Issue | 0.669 | American | null | chagaga2013 | null | 0 | @AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right | null | 2015-02-23 16:43:45 -0800 | new york city | Central Time (US & Canada) |
570,021,054,015,541,250 | negative | 0.6659 | Can't Tell | 0.6659 | American | null | djjohnpayne | null | 0 | @AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT | null | 2015-02-23 16:43:04 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
570,020,117,284,724,740 | positive | 1 | null | null | American | null | mikeschmenger | null | 0 | @AmericanAir keep up the good work. Got me to my destination safe and on time today | null | 2015-02-23 16:39:21 -0800 | null | null |
570,019,099,268,358,140 | negative | 1 | Can't Tell | 0.6496 | American | null | redeyes313 | null | 1 | @AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA. | null | 2015-02-23 16:35:18 -0800 | Lake County, Illinois | null |
570,018,532,727,103,500 | negative | 1 | Customer Service Issue | 0.64 | American | null | AChinRust | null | 0 | @AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding | null | 2015-02-23 16:33:03 -0800 | null | null |
570,018,285,544,206,340 | negative | 1 | Lost Luggage | 1 | American | null | sammi2943 | null | 1 | @AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines | null | 2015-02-23 16:32:04 -0800 | null | null |
570,017,905,879,986,200 | negative | 1 | Cancelled Flight | 1 | American | null | shelia_talia | null | 0 | @AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere | null | 2015-02-23 16:30:33 -0800 | null | null |
570,017,867,342,725,100 | negative | 1 | Lost Luggage | 1 | American | null | Wswallace1 | null | 0 | @AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again | null | 2015-02-23 16:30:24 -0800 | null | null |
570,017,634,495,787,000 | negative | 1 | Late Flight | 1 | American | null | nf14jk | null | 0 | @AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster! | null | 2015-02-23 16:29:29 -0800 | null | null |
570,017,101,097,934,850 | negative | 1 | Cancelled Flight | 1 | American | null | melindaeasley | null | 0 | @AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta! | [35.87658269, -78.79254351] | 2015-02-23 16:27:21 -0800 | Manhattan | Eastern Time (US & Canada) |
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