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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,986,246,648,442,900 | negative | 1 | Customer Service Issue | 1 | American | null | T_Money84 | null | 0 | @AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight | null | 2015-02-23 14:24:45 -0800 | DMV | Eastern Time (US & Canada) |
569,986,129,820,196,860 | negative | 1 | Lost Luggage | 0.3478 | American | null | pantsasnapkins | null | 0 | @AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane. | null | 2015-02-23 14:24:17 -0800 | The Specific Ocean
| null |
569,985,685,723,209,700 | negative | 1 | Lost Luggage | 0.6491 | American | null | GrrraceSM | null | 0 | @AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing. | null | 2015-02-23 14:22:31 -0800 | London | null |
569,984,380,061,351,940 | negative | 1 | Customer Service Issue | 1 | American | null | shelleyward73 | null | 0 | @AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane | null | 2015-02-23 14:17:20 -0800 | OREGON | Pacific Time (US & Canada) |
569,984,339,800,416,260 | negative | 0.6402 | Lost Luggage | 0.6402 | American | null | reebokpumped | null | 0 | @AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho? | null | 2015-02-23 14:17:11 -0800 | Milwaukee | Central Time (US & Canada) |
569,983,967,467,868,160 | negative | 1 | Late Flight | 0.6878 | American | null | cubexg | null | 0 | @AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating | null | 2015-02-23 14:15:42 -0800 | New York | Eastern Time (US & Canada) |
569,983,854,464,921,600 | negative | 1 | Customer Service Issue | 1 | American | null | hamms6 | null | 0 | @AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk | null | 2015-02-23 14:15:15 -0800 | PNW | Pacific Time (US & Canada) |
569,983,373,378,252,800 | negative | 0.6984 | Customer Service Issue | 0.6984 | American | null | GabrielleRubyM | null | 0 | @AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left! | null | 2015-02-23 14:13:20 -0800 | Washington, D.C | null |
569,983,093,341,347,840 | negative | 1 | Customer Service Issue | 1 | American | null | msc9004 | null | 0 | @AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it. | null | 2015-02-23 14:12:13 -0800 | NYC | Atlantic Time (Canada) |
569,983,030,108,024,800 | negative | 1 | Customer Service Issue | 0.6613 | American | null | Rizzilient | null | 0 | @AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model. | null | 2015-02-23 14:11:58 -0800 | null | null |
569,982,323,598,368,800 | negative | 1 | Late Flight | 1 | American | null | jasemccarty | null | 0 | @AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS. | null | 2015-02-23 14:09:10 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,981,968,655,519,740 | neutral | 1 | null | null | American | null | leahstokes | null | 0 | @AmericanAir so, what should he do next exactly?! | null | 2015-02-23 14:07:45 -0800 | Cambridge, MA, USA | Eastern Time (US & Canada) |
569,981,947,612,676,100 | positive | 0.6749 | null | 0 | American | null | deongordon | null | 0 | @AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks! | null | 2015-02-23 14:07:40 -0800 | birmingham, usa | Central Time (US & Canada) |
569,981,899,332,059,140 | negative | 1 | Customer Service Issue | 1 | American | null | leahstokes | null | 0 | @AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume | null | 2015-02-23 14:07:29 -0800 | Cambridge, MA, USA | Eastern Time (US & Canada) |
569,981,722,470,834,200 | negative | 1 | Customer Service Issue | 0.6554 | American | null | leahstokes | null | 0 | @AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out. | null | 2015-02-23 14:06:47 -0800 | Cambridge, MA, USA | Eastern Time (US & Canada) |
569,981,614,543,007,740 | neutral | 1 | null | null | American | null | KestrelEng | null | 0 | @AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW | null | 2015-02-23 14:06:21 -0800 | Dublin, Ireland | null |
569,981,473,060,560,900 | negative | 1 | Late Flight | 1 | American | null | jasemccarty | null | 0 | @AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight | null | 2015-02-23 14:05:47 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
569,980,963,926,765,600 | neutral | 1 | null | null | American | null | KestrelEng | null | 0 | @AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg | null | 2015-02-23 14:03:46 -0800 | Dublin, Ireland | null |
569,980,695,184,957,440 | negative | 1 | Customer Service Issue | 0.6371 | American | null | TejasGooner | null | 0 | @AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered. | null | 2015-02-23 14:02:42 -0800 | The Republic of Texas | Central Time (US & Canada) |
569,980,631,548,973,060 | negative | 0.6613 | Cancelled Flight | 0.6613 | American | null | dustinpjones | null | 0 | @AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz? | null | 2015-02-23 14:02:26 -0800 | Bartlesville, OK | Central Time (US & Canada) |
569,980,365,386,809,340 | negative | 1 | Customer Service Issue | 0.6575 | American | null | redeyes313 | null | 0 | @AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up? | null | 2015-02-23 14:01:23 -0800 | Lake County, Illinois | null |
569,980,358,206,361,600 | negative | 1 | Late Flight | 0.6639 | American | null | drinkmud | null | 0 | @AmericanAir thanks - I miss my dog and this delay is costing me a lot of money. | null | 2015-02-23 14:01:21 -0800 | Present | Eastern Time (US & Canada) |
569,979,612,865,925,100 | positive | 0.6527 | null | 0 | American | null | Princessk91 | null | 0 | @AmericanAir yes, it says it should be deliver within 6 hours after pick up line. | null | 2015-02-23 13:58:24 -0800 | ☀️SoFla☀️ | Atlantic Time (Canada) |
569,978,804,690,669,600 | negative | 1 | Customer Service Issue | 0.6387 | American | null | DCrunner926 | null | 0 | @AmericanAir I still can't get through to change my flight. This is really important plz help! | null | 2015-02-23 13:55:11 -0800 | Washington DC | Eastern Time (US & Canada) |
569,978,315,072,610,300 | neutral | 1 | null | null | American | null | DigitalEdMom | null | 0 | @AmericanAir 3127. Just landed in LIT. | null | 2015-02-23 13:53:14 -0800 | Wisconsin | Central Time (US & Canada) |
569,978,312,157,589,500 | negative | 1 | Can't Tell | 0.6781 | American | null | FNMacDougall | null | 0 | @AmericanAir I ended up emailing my #Complaint to [email protected], hope that works. #TravelProblems | null | 2015-02-23 13:53:13 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,978,298,765,344,800 | negative | 0.6163 | Cancelled Flight | 0.6163 | American | null | Rpavesio | null | 0 | @AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it? | null | 2015-02-23 13:53:10 -0800 | NYC | null |
569,978,119,530,029,060 | neutral | 1 | null | null | American | null | soshoreqt | null | 0 | @AmericanAir are pets allowed in first class? | null | 2015-02-23 13:52:28 -0800 | null | Eastern Time (US & Canada) |
569,977,887,136,342,000 | negative | 1 | Lost Luggage | 0.6427 | American | null | FunNateofPMG | null | 0 | @AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air... | null | 2015-02-23 13:51:32 -0800 | null | Quito |
569,977,806,320,476,160 | negative | 1 | Customer Service Issue | 0.658 | American | null | roblasvegas | null | 0 | @AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days. | null | 2015-02-23 13:51:13 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,977,585,003,827,200 | negative | 1 | Customer Service Issue | 0.6949 | American | null | fantacychristin | null | 0 | @AmericanAir the worst first class boarding service I ever had. | [41.97417744, -87.9004223] | 2015-02-23 13:50:20 -0800 | null | Eastern Time (US & Canada) |
569,977,521,690,669,060 | negative | 1 | Bad Flight | 1 | American | null | DavidVing | null | 0 | @AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt | null | 2015-02-23 13:50:05 -0800 | null | null |
569,977,357,055,864,800 | negative | 1 | Flight Booking Problems | 1 | American | null | soshoreqt | null | 0 | @AmericanAir im tryin to book a flight but cant get ahold of anyone! | null | 2015-02-23 13:49:26 -0800 | null | Eastern Time (US & Canada) |
569,976,751,205,584,900 | neutral | 1 | null | null | American | null | djjohnpayne | null | 0 | @AmericanAir Am I upgraded on my next flight? | null | 2015-02-23 13:47:01 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
569,976,628,220,182,500 | negative | 1 | Late Flight | 1 | American | null | dinner_thoughts | null | 0 | @AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience? | null | 2015-02-23 13:46:32 -0800 | Boston, MA - Scottsdale, AZ | Eastern Time (US & Canada) |
569,976,293,573,447,700 | neutral | 0.6812 | null | 0 | American | null | cmkest | null | 0 | @AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest? | null | 2015-02-23 13:45:12 -0800 | null | null |
569,976,030,708,047,900 | positive | 1 | null | null | American | null | AmySaunders19 | null | 0 | @AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you! | null | 2015-02-23 13:44:10 -0800 | null | null |
569,975,778,953,142,300 | negative | 1 | Customer Service Issue | 1 | American | null | cbratch67 | null | 0 | @AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck! | null | 2015-02-23 13:43:09 -0800 | null | null |
569,975,659,730,051,100 | negative | 1 | Customer Service Issue | 1 | American | null | RHFIT | null | 0 | @AmericanAir already shared with them. Nothing done! | null | 2015-02-23 13:42:41 -0800 | null | null |
569,975,650,691,330,050 | negative | 1 | Late Flight | 0.6545 | American | null | MDTwankyTwank | null | 0 | @AmericanAir @kanne822 @SouthwestAir is better than AA. | null | 2015-02-23 13:42:39 -0800 | Greenbow, Alabama | null |
569,975,294,158,901,250 | negative | 0.6714 | Customer Service Issue | 0.6714 | American | null | MusseZam | null | 0 | @AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out! | null | 2015-02-23 13:41:14 -0800 | null | null |
569,975,287,364,001,800 | negative | 1 | Customer Service Issue | 0.3964 | American | null | kanne822 | null | 0 | @AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together! | null | 2015-02-23 13:41:12 -0800 | Gilbert, AZ | Arizona |
569,975,175,321,653,250 | negative | 0.6595 | Flight Booking Problems | 0.6595 | American | null | yesimsure_1 | null | 0 | @AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y? | null | 2015-02-23 13:40:46 -0800 | null | West Central Africa |
569,975,126,659,342,340 | negative | 1 | Customer Service Issue | 0.6704 | American | null | evlev1 | null | 0 | @AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291 | null | 2015-02-23 13:40:34 -0800 | CHI/ATX | Central Time (US & Canada) |
569,975,113,694,760,960 | positive | 1 | null | null | American | null | BethMyn | null | 0 | @AmericanAir thanks... I finally got through this afternoon. :) | null | 2015-02-23 13:40:31 -0800 | null | null |
569,975,063,094,501,400 | negative | 1 | Late Flight | 1 | American | null | kanne822 | null | 0 | @AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.. | null | 2015-02-23 13:40:19 -0800 | Gilbert, AZ | Arizona |
569,974,766,393,823,200 | negative | 1 | Lost Luggage | 1 | American | null | FunNateofPMG | null | 0 | @AmericanAir WHERE IS MY BAG?!?!?! | null | 2015-02-23 13:39:08 -0800 | null | Quito |
569,974,705,811,107,840 | neutral | 0.6438 | null | 0 | American | null | kanne822 | null | 0 | @AmericanAir it was 639 | null | 2015-02-23 13:38:54 -0800 | Gilbert, AZ | Arizona |
569,974,668,406,296,600 | negative | 1 | Late Flight | 0.3442 | American | null | kanne822 | null | 0 | @AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes! | null | 2015-02-23 13:38:45 -0800 | Gilbert, AZ | Arizona |
569,974,641,214,644,200 | neutral | 0.6491 | null | null | American | null | mmalarkey | null | 0 | @AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW | null | 2015-02-23 13:38:38 -0800 | Washington, D.C. | null |
569,974,508,435,562,500 | negative | 1 | Customer Service Issue | 0.6412 | American | null | TejasGooner | null | 0 | @AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available | null | 2015-02-23 13:38:07 -0800 | The Republic of Texas | Central Time (US & Canada) |
569,974,423,903,715,300 | negative | 0.6488 | Flight Booking Problems | 0.3346 | American | null | UllCon | null | 0 | @AmericanAir I paid using Paypal online and after I was charged there was a "System Error" which is what I ended up calling about. | null | 2015-02-23 13:37:46 -0800 | Michigan, US | Quito |
569,974,318,463,119,360 | positive | 1 | null | null | American | null | jjqb1 | null | 0 | @AmericanAir #AATeam thanks for working in very rigorous weather conditions for all | null | 2015-02-23 13:37:21 -0800 | null | Buenos Aires |
569,974,287,286,845,440 | negative | 1 | Flight Booking Problems | 0.6541 | American | null | AnnaIntheCity | null | 0 | @AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket. | null | 2015-02-23 13:37:14 -0800 | Northern Virginia | Eastern Time (US & Canada) |
569,974,234,908,389,400 | positive | 1 | null | null | American | null | softwaredoug | null | 0 | @AmericanAir thanks, I'll look forward to the response. | null | 2015-02-23 13:37:01 -0800 | Charlottesville, VA | Hawaii |
569,973,945,270,546,400 | negative | 1 | Customer Service Issue | 1 | American | null | TERRILHERNANDEZ | null | 0 | @AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent! | null | 2015-02-23 13:35:52 -0800 | Fort Lauderdale-Dallas-Boston | Central Time (US & Canada) |
569,973,504,390,639,600 | negative | 1 | Customer Service Issue | 1 | American | null | iAMalexmetz | null | 0 | @AmericanAir yes there's issues on the site as well unfortunately. | null | 2015-02-23 13:34:07 -0800 | Los Angeles, CA | Atlantic Time (Canada) |
569,973,352,837,853,200 | neutral | 1 | null | null | American | null | TheRealOsleger | null | 0 | @AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard? | null | 2015-02-23 13:33:31 -0800 | null | null |
569,973,337,050,341,400 | negative | 0.6578 | Cancelled Flight | 0.6578 | American | null | dustinpjones | null | 0 | @AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning. | null | 2015-02-23 13:33:27 -0800 | Bartlesville, OK | Central Time (US & Canada) |
569,973,278,699,352,060 | negative | 0.7014 | Customer Service Issue | 0.7014 | American | null | onefjef | null | 0 | @AmericanAir Will it be this year, do you think? | null | 2015-02-23 13:33:13 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,973,105,075,990,500 | positive | 0.6763 | null | 0 | American | null | soundsofsatori | null | 0 | @AmericanAir thank you, truly appreciate the help, just sent a DM | [39.57991628, -105.94147157] | 2015-02-23 13:32:32 -0800 | Milky Way:Orion Arm:Earth:DFW | Central Time (US & Canada) |
569,973,034,880,098,300 | negative | 1 | Customer Service Issue | 1 | American | null | skadott | null | 0 | @americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo | null | 2015-02-23 13:32:15 -0800 | san marcos,ca | null |
569,972,985,521,532,900 | negative | 1 | Customer Service Issue | 1 | American | null | T_Lubinski | null | 0 | @AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck | null | 2015-02-23 13:32:03 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,972,935,227,674,600 | negative | 1 | longlines | 0.3469 | American | null | Itoe20 | null | 0 | @AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized | null | 2015-02-23 13:31:52 -0800 | DFW | Central Time (US & Canada) |
569,972,777,593,262,100 | negative | 1 | Cancelled Flight | 1 | American | null | StephanSDalal | null | 0 | @AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful. | null | 2015-02-23 13:31:14 -0800 | null | null |
569,972,721,901,277,200 | negative | 1 | Lost Luggage | 1 | American | null | FunNateofPMG | null | 0 | @AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG! | null | 2015-02-23 13:31:01 -0800 | null | Quito |
569,972,513,721,229,300 | negative | 1 | Can't Tell | 0.6777 | American | null | ezemanalyst | null | 0 | @AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic | null | 2015-02-23 13:30:11 -0800 | null | null |
569,972,422,130,032,640 | negative | 1 | Cancelled Flight | 1 | American | null | Itoe20 | null | 0 | @AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to "weather", while other flights were still landing at DFW | null | 2015-02-23 13:29:49 -0800 | DFW | Central Time (US & Canada) |
569,972,047,931,002,900 | neutral | 0.3485 | null | 0 | American | null | _CHarrington_ | null | 0 | @AmericanAir boarding in 2mins YAY!!!! | null | 2015-02-23 13:28:20 -0800 | Turks and Caicos Islands | Pacific Time (US & Canada) |
569,971,998,572,589,060 | negative | 1 | Customer Service Issue | 0.3526 | American | null | ezemanalyst | null | 0 | @AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck | null | 2015-02-23 13:28:08 -0800 | null | null |
569,971,756,498,329,600 | positive | 0.6498 | null | null | American | null | davidmacho | null | 0 | @AmericanAir Thank you so much. | null | 2015-02-23 13:27:10 -0800 | ÜT: 41.498967,2.186957 | Madrid |
569,971,722,155,208,700 | negative | 1 | Customer Service Issue | 1 | American | null | skadott | null | 0 | @AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever | null | 2015-02-23 13:27:02 -0800 | san marcos,ca | null |
569,971,637,296,082,940 | negative | 1 | Customer Service Issue | 1 | American | null | pantsasnapkins | null | 0 | @AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters! | null | 2015-02-23 13:26:42 -0800 | The Specific Ocean
| null |
569,971,216,934,527,000 | negative | 0.7052 | Customer Service Issue | 0.3808 | American | null | pantsasnapkins | null | 0 | @AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes. | null | 2015-02-23 13:25:02 -0800 | The Specific Ocean
| null |
569,970,829,322,260,500 | negative | 1 | Customer Service Issue | 1 | American | null | hamms6 | null | 0 | .@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now | null | 2015-02-23 13:23:29 -0800 | PNW | Pacific Time (US & Canada) |
569,970,775,517,741,060 | neutral | 1 | null | null | American | null | stackach | null | 0 | @AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks! | null | 2015-02-23 13:23:17 -0800 | NYC | Eastern Time (US & Canada) |
569,970,318,305,046,500 | negative | 1 | Customer Service Issue | 0.6113 | American | null | horizon_endless | null | 0 | @AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat. | null | 2015-02-23 13:21:28 -0800 | Brooklyn, NY | null |
569,970,235,392,073,700 | negative | 1 | Customer Service Issue | 0.6576 | American | null | IlyssaPanitz | null | 0 | @AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers? | null | 2015-02-23 13:21:08 -0800 | New York, NY | Central Time (US & Canada) |
569,969,599,711,572,000 | negative | 1 | Customer Service Issue | 1 | American | null | joseglopez00 | null | 1 | @AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day | null | 2015-02-23 13:18:36 -0800 | Springfield, MO | Central Time (US & Canada) |
569,969,456,190,869,500 | negative | 1 | Flight Attendant Complaints | 0.3587 | American | null | ashritt | null | 0 | @AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant | null | 2015-02-23 13:18:02 -0800 | Iowa City, IA | Eastern Time (US & Canada) |
569,969,455,171,813,400 | negative | 1 | Customer Service Issue | 0.6326 | American | null | SyracuseJen | null | 0 | @AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again...... | null | 2015-02-23 13:18:02 -0800 | null | Eastern Time (US & Canada) |
569,969,374,875,881,500 | negative | 1 | Customer Service Issue | 1 | American | null | iAMalexmetz | null | 0 | @AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ | null | 2015-02-23 13:17:43 -0800 | Los Angeles, CA | Atlantic Time (Canada) |
569,969,267,589,947,400 | negative | 1 | Customer Service Issue | 1 | American | null | LightSuitcase | null | 0 | @AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now. | null | 2015-02-23 13:17:17 -0800 | Here. But I want to be there. | null |
569,968,904,409,215,000 | negative | 1 | Flight Attendant Complaints | 0.6553 | American | null | ashritt | null | 0 | @AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied! | null | 2015-02-23 13:15:50 -0800 | Iowa City, IA | Eastern Time (US & Canada) |
569,968,010,431,066,100 | negative | 1 | Customer Service Issue | 0.3455 | American | null | ashritt | null | 0 | @AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby. | null | 2015-02-23 13:12:17 -0800 | Iowa City, IA | Eastern Time (US & Canada) |
569,967,909,155,446,800 | positive | 1 | null | null | American | null | paylukkar | null | 0 | @AmericanAir thank you for the assistance | null | 2015-02-23 13:11:53 -0800 | null | Beijing |
569,967,897,600,139,260 | negative | 0.664 | Late Flight | 0.664 | American | null | Potatopainter | null | 0 | @AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes? | null | 2015-02-23 13:11:50 -0800 | Earth | null |
569,967,441,591,144,450 | negative | 0.6466 | Late Flight | 0.3313 | American | null | ChuyAlberto | null | 0 | @AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB | [31.93684422, -102.20753682] | 2015-02-23 13:10:02 -0800 | null | null |
569,967,045,544,005,600 | negative | 1 | Customer Service Issue | 1 | American | null | _rtuck | null | 0 | @AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim | null | 2015-02-23 13:08:27 -0800 | null | Pacific Time (US & Canada) |
569,966,826,639,110,140 | negative | 0.6817 | Cancelled Flight | 0.6817 | American | null | almarc44 | null | 0 | @AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me? | [32.90431463, -97.03489789] | 2015-02-23 13:07:35 -0800 | null | null |
569,966,496,698,343,400 | negative | 1 | Late Flight | 0.3645 | American | null | beejy | null | 0 | @AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain | null | 2015-02-23 13:06:16 -0800 | New York, NY | Quito |
569,966,076,047,437,800 | neutral | 0.6421 | null | 0 | American | null | flemmingerin | null | 0 | @AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw | null | 2015-02-23 13:04:36 -0800 | San Diego | null |
569,966,060,926,947,300 | neutral | 1 | null | null | American | null | kayliemj | null | 0 | @AmericanAir what's the best number to use? | null | 2015-02-23 13:04:33 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,965,873,752,104,960 | negative | 1 | Customer Service Issue | 0.72 | American | null | kcgent | null | 0 | @AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on. | null | 2015-02-23 13:03:48 -0800 | null | Central Time (US & Canada) |
569,965,247,093,731,300 | negative | 1 | Customer Service Issue | 1 | American | null | PhilAuxier | null | 0 | @AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice? | null | 2015-02-23 13:01:19 -0800 | Hutchinson, KS | Central Time (US & Canada) |
569,964,670,531,973,100 | positive | 1 | null | null | American | null | Laurelinesblog | null | 0 | @AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN | null | 2015-02-23 12:59:01 -0800 | Chapel Hill, NC | null |
569,964,493,066,919,940 | positive | 0.6537 | null | 0 | American | null | MikeThomas_Says | null | 0 | @AmericanAir thanks. Delivery status?? | null | 2015-02-23 12:58:19 -0800 | DC | null |
569,964,335,038,124,000 | negative | 1 | Customer Service Issue | 0.657 | American | null | aepleiss | null | 0 | @AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard. | null | 2015-02-23 12:57:41 -0800 | null | null |
569,964,162,979,221,500 | negative | 1 | Customer Service Issue | 0.6905 | American | null | FNMacDougall | null | 0 | @AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address? | null | 2015-02-23 12:57:00 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,963,767,066,271,740 | negative | 1 | Late Flight | 1 | American | null | hootkurtis | null | 0 | @AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call? | null | 2015-02-23 12:55:26 -0800 | Vancouver | Pacific Time (US & Canada) |
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