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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,940,582,572,945,400 | negative | 1 | Flight Booking Problems | 0.3652 | American | null | dgoot | null | 0 | @AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr | null | 2015-02-23 11:23:18 -0800 | Boston, MA | Mountain Time (US & Canada) |
569,940,199,842,525,200 | negative | 1 | Customer Service Issue | 1 | American | null | lwestrada | null | 0 | @AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers | null | 2015-02-23 11:21:47 -0800 | null | null |
569,940,147,615,113,200 | negative | 1 | Customer Service Issue | 1 | American | null | kayliemj | null | 0 | @AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day. | null | 2015-02-23 11:21:34 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,940,075,120,873,500 | negative | 1 | Customer Service Issue | 0.3455 | American | null | DanJWillis | null | 0 | @AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ?? | null | 2015-02-23 11:21:17 -0800 | my top secret gaming facility | Casablanca |
569,939,736,782,962,700 | negative | 1 | Customer Service Issue | 1 | American | null | flemmingerin | null | 0 | @AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day. | null | 2015-02-23 11:19:56 -0800 | San Diego | null |
569,939,391,277,350,900 | positive | 1 | null | null | American | null | scottfmurphy | null | 0 | @AmericanAir SFO. Natt (the agent who helped me) really did an awesome job. | null | 2015-02-23 11:18:34 -0800 | New York, NY | Central Time (US & Canada) |
569,939,156,740,149,250 | negative | 1 | Flight Booking Problems | 0.6454 | American | null | ipodipoor | null | 0 | @AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP! | null | 2015-02-23 11:17:38 -0800 | null | null |
569,938,864,028,012,540 | positive | 1 | null | null | American | null | Lvalenzuela14 | null | 0 | @AmericanAir thanks! | [0.0, 0.0] | 2015-02-23 11:16:28 -0800 | Chile | null |
569,938,844,746,956,800 | positive | 1 | null | null | American | null | survivorsburg | null | 0 | @AmericanAir well Done all of you xx | null | 2015-02-23 11:16:24 -0800 | Scotland | London |
569,938,485,844,422,660 | positive | 0.714 | null | null | American | null | flemmingerin | null | 0 | @AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info. | null | 2015-02-23 11:14:58 -0800 | San Diego | null |
569,938,319,024,332,800 | negative | 1 | Can't Tell | 0.6905 | American | null | weezerandburnie | null | 0 | @AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister | null | 2015-02-23 11:14:18 -0800 | Belle MO | null |
569,937,998,806,011,900 | negative | 1 | Customer Service Issue | 1 | American | null | Rozzinbags5 | null | 0 | @AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us. | null | 2015-02-23 11:13:02 -0800 | null | null |
569,937,987,619,803,140 | negative | 1 | Flight Booking Problems | 0.6509 | American | null | CraigPokorny | null | 0 | @AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too | null | 2015-02-23 11:12:59 -0800 | Bennington, NE | Central Time (US & Canada) |
569,937,801,942,310,900 | negative | 1 | Customer Service Issue | 1 | American | null | tgd011 | null | 0 | @AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr.. | null | 2015-02-23 11:12:15 -0800 | null | null |
569,937,673,206,534,140 | positive | 1 | null | null | American | null | CliffordGries | null | 0 | @AmericanAir My father loved working for you as well as PanAm | null | 2015-02-23 11:11:44 -0800 | Phoenix, AZ | Arizona |
569,937,638,674,829,300 | negative | 1 | Late Flight | 1 | American | null | AdamWocel | null | 0 | @AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us? | [40.68625909, -74.17970876] | 2015-02-23 11:11:36 -0800 | NYC | Quito |
569,937,108,095,205,400 | negative | 1 | Flight Booking Problems | 0.6812 | American | null | LJoyce11 | null | 0 | @AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available. | null | 2015-02-23 11:09:30 -0800 | null | Mountain Time (US & Canada) |
569,936,893,166,489,600 | negative | 1 | Can't Tell | 0.7044 | American | null | maxfitgirl29 | null | 0 | @AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain | null | 2015-02-23 11:08:38 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,936,251,551,232,000 | positive | 1 | null | null | American | null | 2lnr | null | 0 | @AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out! | null | 2015-02-23 11:06:05 -0800 | Texas | null |
569,935,980,129,447,940 | negative | 1 | Late Flight | 1 | American | null | maxfitgirl29 | null | 0 | @AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service. | null | 2015-02-23 11:05:01 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,935,692,161,134,600 | neutral | 0.7145 | null | 0 | American | null | softwaredoug | null | 0 | @AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair | null | 2015-02-23 11:03:52 -0800 | Charlottesville, VA | Hawaii |
569,935,135,895,883,800 | negative | 1 | Flight Booking Problems | 0.3409 | American | null | nic_tudobem | null | 0 | @AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true | null | 2015-02-23 11:01:39 -0800 | New York | null |
569,934,460,617,039,900 | neutral | 1 | null | null | American | null | steveyuhas | null | 0 | @AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy! | null | 2015-02-23 10:58:58 -0800 | ✡ Los Angeles ✡ | Pacific Time (US & Canada) |
569,934,458,364,813,300 | neutral | 1 | null | null | American | null | Cottopanama85 | null | 0 | @AmericanAir followback | null | 2015-02-23 10:58:58 -0800 | ohio,panama | null |
569,934,457,215,410,200 | neutral | 1 | null | null | American | null | TheAdamRizz | null | 0 | @AmericanAir Hahaha.... "Meanwhile in Russia...." | null | 2015-02-23 10:58:58 -0800 | Dallas, Texas | Pacific Time (US & Canada) |
569,934,371,488,202,750 | positive | 0.7107 | null | null | American | null | TomDorans | null | 0 | @AmericanAir thanks for keeping us safe | null | 2015-02-23 10:58:37 -0800 | Chicago Subs | null |
569,934,354,241,212,400 | negative | 0.6984 | Flight Attendant Complaints | 0.3764 | American | null | Airportcluster | null | 1 | @AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops | null | 2015-02-23 10:58:33 -0800 | Helsinki Airport | Helsinki |
569,934,205,611,872,260 | neutral | 1 | null | null | American | null | UllCon | null | 0 | @AmericanAir is that the "record locator"? | null | 2015-02-23 10:57:58 -0800 | Michigan, US | Quito |
569,934,170,819,948,540 | negative | 1 | Customer Service Issue | 1 | American | null | revelsbl | null | 0 | @AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight! | null | 2015-02-23 10:57:49 -0800 | null | Eastern Time (US & Canada) |
569,934,076,641,030,140 | negative | 1 | Customer Service Issue | 1 | American | null | soundsofsatori | null | 0 | @AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating | [39.60778027, -105.95470209] | 2015-02-23 10:57:27 -0800 | Milky Way:Orion Arm:Earth:DFW | Central Time (US & Canada) |
569,933,901,944,066,050 | negative | 0.683 | Can't Tell | 0.3812 | American | null | elwoodblues77 | null | 0 | @AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help | null | 2015-02-23 10:56:45 -0800 | Dallas | null |
569,933,724,743,274,500 | negative | 1 | Lost Luggage | 0.7078 | American | null | Gregm528 | null | 0 | @AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to. | null | 2015-02-23 10:56:03 -0800 | NY | Eastern Time (US & Canada) |
569,933,646,385,188,860 | neutral | 1 | null | null | American | null | elwoodblues77 | null | 0 | @AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place | null | 2015-02-23 10:55:44 -0800 | Dallas | null |
569,933,565,321,990,140 | negative | 1 | Customer Service Issue | 1 | American | null | blogblogblog | null | 0 | @AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected | null | 2015-02-23 10:55:25 -0800 | Brevard, NC | Central Time (US & Canada) |
569,933,008,217,755,650 | positive | 1 | null | null | American | null | TimMoore | null | 0 | @AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :) | null | 2015-02-23 10:53:12 -0800 | New York | Hong Kong | Eastern Time (US & Canada) |
569,932,833,709,527,040 | negative | 1 | Cancelled Flight | 0.3408 | American | null | CandaceAlper | null | 0 | @AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening. | null | 2015-02-23 10:52:31 -0800 | Toronto | Atlantic Time (Canada) |
569,932,363,641,298,940 | negative | 1 | Customer Service Issue | 0.7276 | American | null | angeltoia95 | null | 0 | @AmericanAir why have I been on hold for almost 3 hours? This is ridiculous | null | 2015-02-23 10:50:38 -0800 | Long Island / Albany | Eastern Time (US & Canada) |
569,932,216,966,516,740 | negative | 1 | Lost Luggage | 0.6685 | American | null | schwartz2max | null | 0 | @AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that. | null | 2015-02-23 10:50:04 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,931,787,398,303,740 | positive | 1 | null | null | American | null | pornobobbie | null | 0 | @AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair | null | 2015-02-23 10:48:21 -0800 | ÜT: 37.77581,-122.419796 | Pacific Time (US & Canada) |
569,931,677,868,273,660 | negative | 1 | Lost Luggage | 1 | American | null | derekc21 | null | 0 | @AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here . | null | 2015-02-23 10:47:55 -0800 | Innisfail, Alberta | Mountain Time (US & Canada) |
569,931,363,505,315,840 | negative | 1 | Flight Booking Problems | 0.3422 | American | null | CandaceAlper | null | 0 | @AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this? | null | 2015-02-23 10:46:40 -0800 | Toronto | Atlantic Time (Canada) |
569,931,327,253,966,850 | negative | 1 | Bad Flight | 1 | American | null | Aero0729 | null | 0 | @AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm | null | 2015-02-23 10:46:31 -0800 | null | null |
569,930,805,688,053,760 | negative | 1 | Customer Service Issue | 1 | American | null | LeslieWolfson | null | 0 | @AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage | null | 2015-02-23 10:44:27 -0800 | Miami Beach | Central Time (US & Canada) |
569,930,733,512,491,000 | negative | 1 | Can't Tell | 1 | American | null | WorstThingsBot | null | 0 | @AmericanAir really | null | 2015-02-23 10:44:10 -0800 | null | null |
569,930,613,962,072,060 | negative | 1 | Customer Service Issue | 0.6877 | American | null | MikeBarr63 | null | 0 | @AmericanAir how can I when system always hangs up on me? | null | 2015-02-23 10:43:41 -0800 | Allen, TX | null |
569,930,406,591,664,100 | neutral | 1 | null | null | American | null | MarkMan23 | null | 0 | @AmericanAir DM sent | [39.91337753, -75.3408263] | 2015-02-23 10:42:52 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,929,944,291,127,300 | positive | 1 | null | null | American | null | neiljcohen | null | 0 | @AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you! | null | 2015-02-23 10:41:02 -0800 | the one, the only.... NYC | Quito |
569,929,677,214,609,400 | negative | 1 | Customer Service Issue | 1 | American | null | ImprotaD | null | 0 | @AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing. | null | 2015-02-23 10:39:58 -0800 | null | null |
569,929,141,962,698,750 | negative | 1 | Customer Service Issue | 1 | American | null | AyDiosMio | null | 0 | @AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24. | [34.02389944, -118.45541773] | 2015-02-23 10:37:50 -0800 | null | Pacific Time (US & Canada) |
569,928,501,966,450,700 | neutral | 1 | null | null | American | null | urduckcommander | null | 0 | @AmericanAir okay. I just sent it. | null | 2015-02-23 10:35:18 -0800 | null | Quito |
569,927,843,666,366,460 | negative | 1 | Customer Service Issue | 1 | American | null | stevecorb9 | null | 0 | @AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply | null | 2015-02-23 10:32:41 -0800 | Bromyard | null |
569,927,644,575,182,850 | positive | 0.6795 | null | null | American | null | DL_Dub | null | 0 | @AmericanAir thanks..... | null | 2015-02-23 10:31:53 -0800 | 'Merica | null |
569,927,442,657,386,500 | negative | 1 | Customer Service Issue | 1 | American | null | ezemanalyst | null | 0 | @AmericanAir seriously, you treat your passengers like shit. | null | 2015-02-23 10:31:05 -0800 | null | null |
569,927,042,931,814,400 | negative | 1 | Late Flight | 0.3807 | American | null | wellapp | null | 0 | @americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay | null | 2015-02-23 10:29:30 -0800 | NYC area | Eastern Time (US & Canada) |
569,926,859,699,437,600 | negative | 1 | Customer Service Issue | 0.638 | American | null | gingermc23 | null | 0 | @AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again. | null | 2015-02-23 10:28:46 -0800 | milford. | Eastern Time (US & Canada) |
569,926,212,400,709,600 | negative | 1 | Customer Service Issue | 1 | American | null | ikeNball | null | 0 | @AmericanAir Define "sincerely". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media. | [33.43417698, -111.99680158] | 2015-02-23 10:26:12 -0800 | Memphis, TN | Central Time (US & Canada) |
569,925,990,283,145,200 | neutral | 0.6697 | null | 0 | American | null | iSmellNothing | null | 0 | @AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination. | null | 2015-02-23 10:25:19 -0800 | Boston | Eastern Time (US & Canada) |
569,925,940,224,139,260 | neutral | 1 | null | null | American | null | Vaomatua | null | 0 | @AmericanAir #AmericanView
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq | [30.441566, -84.281745] | 2015-02-23 10:25:07 -0800 | null | Arizona |
569,925,680,168,726,500 | positive | 1 | null | null | American | null | RaulNath | null | 0 | @AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation!
#thanksamericanairlines | null | 2015-02-23 10:24:05 -0800 | Los Angeles | null |
569,925,362,471,211,000 | negative | 0.6494 | Can't Tell | 0.6494 | American | null | nmatasci | null | 0 | @AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New "Economy Dungeon" class coming? http://t.co/pl9Sop5IHu | null | 2015-02-23 10:22:49 -0800 | Los Angeles, California | Pacific Time (US & Canada) |
569,925,308,368,883,700 | negative | 1 | Customer Service Issue | 1 | American | null | unicatfan | null | 0 | @AmericanAir @usairways who is the next stop after customer service. | null | 2015-02-23 10:22:36 -0800 | ÜT: 41.5333,-93.62944 | Central Time (US & Canada) |
569,925,291,331,735,550 | negative | 1 | Customer Service Issue | 1 | American | null | JustineTomkins | null | 0 | @AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email. | null | 2015-02-23 10:22:32 -0800 | null | null |
569,925,171,294,953,500 | positive | 1 | null | null | American | null | 1JENSABA | null | 0 | @AmericanAir sure, thank you! | null | 2015-02-23 10:22:04 -0800 | Chicago,IL | Central Time (US & Canada) |
569,924,772,349,538,300 | neutral | 1 | null | null | American | null | MarkMan23 | null | 0 | @AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways. | [39.91370182, -75.3405344] | 2015-02-23 10:20:29 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,924,309,902,356,500 | negative | 0.6546 | Flight Booking Problems | 0.6546 | American | null | hellomichaellee | null | 0 | @AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation? | null | 2015-02-23 10:18:38 -0800 | Cary, NC | Eastern Time (US & Canada) |
569,923,730,614,460,400 | negative | 1 | Late Flight | 0.652 | American | null | Badbic | null | 0 | @AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on | null | 2015-02-23 10:16:20 -0800 | null | null |
569,923,360,982,900,740 | negative | 0.6606 | Cancelled Flight | 0.6606 | American | null | horns3939 | null | 0 | @AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is? | null | 2015-02-23 10:14:52 -0800 | Lantana, Tx USA | null |
569,923,221,341,909,000 | negative | 1 | Bad Flight | 1 | American | null | Chuckwede65 | null | 0 | @AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB | null | 2015-02-23 10:14:19 -0800 | null | null |
569,922,451,913,777,150 | neutral | 0.6602 | null | null | American | null | _dashingxmizfit | null | 0 | @AmericanAir dmed back | null | 2015-02-23 10:11:15 -0800 | Milwaukee, WI | Central Time (US & Canada) |
569,922,437,195,829,250 | neutral | 0.6399 | null | null | American | null | yourlocalnyer | null | 0 | Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.” | null | 2015-02-23 10:11:12 -0800 | Dallas, TX | Central Time (US & Canada) |
569,922,305,423,495,200 | negative | 1 | Cancelled Flight | 1 | American | null | paylukkar | null | 0 | @AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email | null | 2015-02-23 10:10:40 -0800 | null | Beijing |
569,921,142,971,969,540 | negative | 1 | Late Flight | 1 | American | null | jongann | null | 0 | @AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta | null | 2015-02-23 10:06:03 -0800 | iPhone: 38.961334,-77.006119 | Eastern Time (US & Canada) |
569,921,082,708,389,900 | negative | 1 | Customer Service Issue | 1 | American | null | Rizzilient | null | 0 | @AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up. | null | 2015-02-23 10:05:49 -0800 | null | null |
569,921,001,301,024,800 | negative | 1 | Flight Booking Problems | 0.6402 | American | null | kris_bailey | null | 0 | @AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help | null | 2015-02-23 10:05:29 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
569,920,778,306,584,600 | negative | 1 | Flight Attendant Complaints | 0.3408 | American | null | TNLtraining | null | 0 | @AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable | null | 2015-02-23 10:04:36 -0800 | Aspen, Colorado | Mountain Time (US & Canada) |
569,920,773,105,840,100 | negative | 1 | Customer Service Issue | 1 | American | null | BloomBuzz | null | 0 | @AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now??? | null | 2015-02-23 10:04:35 -0800 | Amityville, NY | null |
569,920,723,038,416,900 | negative | 1 | Cancelled Flight | 1 | American | null | whyemes | null | 0 | @AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡 | null | 2015-02-23 10:04:23 -0800 | null | null |
569,920,618,843,521,000 | negative | 1 | Customer Service Issue | 1 | American | null | ctj823 | null | 0 | @AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min | null | 2015-02-23 10:03:58 -0800 | null | null |
569,919,996,568,215,550 | positive | 1 | null | null | American | null | bobd60067 | null | 0 | @AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service! | null | 2015-02-23 10:01:30 -0800 | suburban Chicago, IL | null |
569,919,970,446,053,400 | negative | 1 | Can't Tell | 0.374 | American | null | rafalotto | null | 0 | @AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure. | null | 2015-02-23 10:01:24 -0800 | São Paulo | Brasilia |
569,919,793,572,261,900 | negative | 1 | Can't Tell | 0.6274 | American | null | ameliasaletan | null | 0 | @AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options | null | 2015-02-23 10:00:42 -0800 | null | Eastern Time (US & Canada) |
569,919,787,888,988,160 | negative | 0.6961 | Flight Booking Problems | 0.6961 | American | null | Baynhambristol | null | 0 | @AmericanAir 2 months and still no exec platinum member cards. What gives? | null | 2015-02-23 10:00:40 -0800 | New York | Hawaii |
569,919,703,054,991,360 | negative | 0.6955 | Customer Service Issue | 0.6955 | American | null | ameliasaletan | null | 0 | @AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts | null | 2015-02-23 10:00:20 -0800 | null | Eastern Time (US & Canada) |
569,919,625,640,615,940 | negative | 1 | Customer Service Issue | 0.7282 | American | null | JaJillian | null | 0 | @AmericanAir you can tweet but not call! You're like a bad boyfriend! | [34.09822952, -118.34307851] | 2015-02-23 10:00:02 -0800 | New York, NY | Eastern Time (US & Canada) |
569,919,414,948,237,300 | positive | 0.671 | null | 0 | American | null | _JamesGlenn | null | 0 | .@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one. | [41.97629096, -87.89888444] | 2015-02-23 09:59:11 -0800 | KFAR | Central Time (US & Canada) |
569,919,092,540,510,200 | positive | 1 | null | null | American | null | ThatEricAlper | null | 0 | @AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is. | null | 2015-02-23 09:57:54 -0800 | Toronto | Eastern Time (US & Canada) |
569,918,774,788,419,600 | negative | 1 | Customer Service Issue | 1 | American | null | jeffsberry | null | 0 | @AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help? | null | 2015-02-23 09:56:39 -0800 | null | null |
569,918,189,909,487,600 | negative | 1 | Lost Luggage | 1 | American | null | schwartz2max | null | 0 | @AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability | null | 2015-02-23 09:54:19 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,917,869,296,758,800 | negative | 1 | Customer Service Issue | 1 | American | null | Rozzinbags5 | null | 0 | @AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again. | null | 2015-02-23 09:53:03 -0800 | null | null |
569,917,824,078,090,240 | negative | 1 | Cancelled Flight | 1 | American | null | slippysam | null | 0 | @AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink | [52.51012486, -2.98098622] | 2015-02-23 09:52:52 -0800 | lydham shropshire uk | London |
569,917,791,228,157,950 | negative | 1 | Customer Service Issue | 1 | American | null | weezerandburnie | null | 0 | @AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help | null | 2015-02-23 09:52:44 -0800 | Belle MO | null |
569,917,442,455,175,200 | neutral | 0.6431 | null | 0 | American | null | politicalpizza | null | 0 | @AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks! | null | 2015-02-23 09:51:21 -0800 | NYC | Eastern Time (US & Canada) |
569,917,319,381,712,900 | negative | 1 | Can't Tell | 0.3641 | American | null | slippysam | null | 0 | @AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help | [52.51012488, -2.98098624] | 2015-02-23 09:50:52 -0800 | lydham shropshire uk | London |
569,917,183,385,432,060 | negative | 1 | Customer Service Issue | 0.6736 | American | null | J0eSmith | null | 0 | @AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service. | null | 2015-02-23 09:50:19 -0800 | null | null |
569,917,117,576,949,760 | negative | 1 | Late Flight | 1 | American | null | ricmarias | null | 0 | @AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay | null | 2015-02-23 09:50:04 -0800 | null | Madrid |
569,916,664,130,637,800 | negative | 1 | Flight Booking Problems | 0.6628 | American | null | MikeBarr63 | null | 0 | @AmericanAir I need to rebook and I cannot get an agent. Can you help? | [28.35144756, -81.54358392] | 2015-02-23 09:48:15 -0800 | Allen, TX | null |
569,916,606,064,828,400 | negative | 1 | Flight Attendant Complaints | 1 | American | null | slippysam | null | 0 | @AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us | [52.51012533, -2.98099904] | 2015-02-23 09:48:02 -0800 | lydham shropshire uk | London |
569,916,590,814,203,900 | negative | 0.6397 | Can't Tell | 0.3567 | American | null | sindhurella67 | null | 0 | @AmericanAir followed. I tried to @USAirways record locator number, gave me an error code | [32.78951797, -96.79891462] | 2015-02-23 09:47:58 -0800 | null | Eastern Time (US & Canada) |
569,916,323,725,217,800 | negative | 1 | Customer Service Issue | 0.6687 | American | null | RPA_CRE | null | 0 | @AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit. | null | 2015-02-23 09:46:54 -0800 | null | Pacific Time (US & Canada) |
569,916,061,891,633,150 | positive | 0.6594 | null | 0 | American | null | twizda | null | 0 | @AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice! | null | 2015-02-23 09:45:52 -0800 | null | Central Time (US & Canada) |
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