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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,915,992,777,687,040 | negative | 1 | Customer Service Issue | 1 | American | null | AMHerbs | null | 0 | @AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help? | null | 2015-02-23 09:45:35 -0800 | null | Pacific Time (US & Canada) |
569,915,972,758,446,100 | neutral | 1 | null | null | American | null | luzer | null | 0 | @AmericanAir need help changing a flight. Please dm | null | 2015-02-23 09:45:31 -0800 | null | Quito |
569,915,269,767,757,800 | negative | 1 | Cancelled Flight | 0.6212 | American | null | soundsofsatori | null | 0 | @AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back | [39.60813937, -105.9548521] | 2015-02-23 09:42:43 -0800 | Milky Way:Orion Arm:Earth:DFW | Central Time (US & Canada) |
569,915,248,620,150,800 | neutral | 1 | null | null | American | null | DJoyles | null | 0 | @AmericanAir Will my us air points now be combined with yours? | null | 2015-02-23 09:42:38 -0800 | Could be Anywhere | null |
569,915,039,114,661,900 | negative | 1 | Can't Tell | 1 | American | null | _mhertz | null | 0 | @AmericanAir and feel free to email me [email protected] - don't worry, we're not going anywhere but this damn Tarmac for a bit! | null | 2015-02-23 09:41:48 -0800 | null | Pacific Time (US & Canada) |
569,914,894,868,328,450 | neutral | 0.6732 | null | 0 | American | null | _mhertz | null | 0 | @AmericanAir research buddy. Read my previous tweets and get some context. | null | 2015-02-23 09:41:14 -0800 | null | Pacific Time (US & Canada) |
569,914,848,991,010,800 | negative | 0.6938 | Customer Service Issue | 0.6938 | American | null | urduckcommander | null | 0 | @AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help? | null | 2015-02-23 09:41:03 -0800 | null | Quito |
569,914,808,339,836,900 | negative | 1 | Bad Flight | 0.3658 | American | null | _mhertz | null | 0 | @AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some... | null | 2015-02-23 09:40:53 -0800 | null | Pacific Time (US & Canada) |
569,914,641,414,905,860 | negative | 1 | Flight Booking Problems | 0.3659 | American | null | _mhertz | null | 0 | @AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD | null | 2015-02-23 09:40:13 -0800 | null | Pacific Time (US & Canada) |
569,914,552,382,418,940 | neutral | 1 | null | null | American | null | DL_Dub | null | 0 | @AmericanAir is 2513 and 1555 on time or Cancelled Flightled? | null | 2015-02-23 09:39:52 -0800 | 'Merica | null |
569,914,488,541,069,300 | positive | 0.6789 | null | null | American | null | maggiecoliver | null | 0 | @AmericanAir Thank you. | null | 2015-02-23 09:39:37 -0800 | null | Eastern Time (US & Canada) |
569,914,468,404,035,600 | negative | 0.6751 | Late Flight | 0.6751 | American | null | AGHJustin | null | 0 | @AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun | null | 2015-02-23 09:39:32 -0800 | QCA | Central Time (US & Canada) |
569,914,141,814,726,660 | negative | 1 | Flight Booking Problems | 0.3405 | American | null | Sean_Hirschhorn | null | 0 | @AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter | null | 2015-02-23 09:38:14 -0800 | null | null |
569,913,899,648,098,300 | neutral | 1 | null | null | American | null | Gauyo | null | 0 | @AmericanAir done. | null | 2015-02-23 09:37:16 -0800 | Buenos Aires, Argentina | Buenos Aires |
569,913,796,875,161,600 | neutral | 1 | null | null | American | null | norwaywithlove | null | 0 | @AmericanAir would it be possible to change my flight on your website? Many thanks | [10.42269832, -75.54540857] | 2015-02-23 09:36:52 -0800 | Where the wind takes me | Greenland |
569,913,274,218,623,000 | negative | 1 | Cancelled Flight | 1 | American | null | KatieBLang | null | 0 | @AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline | null | 2015-02-23 09:34:47 -0800 | Chicago, IL | Central Time (US & Canada) |
569,913,149,505,163,260 | negative | 1 | Customer Service Issue | 0.7201 | American | null | ipodipoor | null | 0 | @AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service! | null | 2015-02-23 09:34:17 -0800 | null | null |
569,912,888,866,906,100 | neutral | 0.662 | null | 0 | American | null | softwaredoug | null | 0 | @AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher | null | 2015-02-23 09:33:15 -0800 | Charlottesville, VA | Hawaii |
569,912,835,871,879,200 | negative | 1 | Customer Service Issue | 0.6864 | American | null | ipodipoor | null | 0 | @AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected. | null | 2015-02-23 09:33:03 -0800 | null | null |
569,912,753,479,147,500 | negative | 1 | Customer Service Issue | 1 | American | null | JustineTomkins | null | 0 | @AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems! | null | 2015-02-23 09:32:43 -0800 | null | null |
569,912,608,901,373,950 | negative | 1 | Customer Service Issue | 0.65 | American | null | charliebrand | null | 0 | @AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again | null | 2015-02-23 09:32:09 -0800 | null | Pacific Time (US & Canada) |
569,912,213,068,066,800 | negative | 1 | Customer Service Issue | 1 | American | null | JaJillian | null | 0 | @americanair why am I not being given a callback option??! Why has this service been turned off? | [34.10971017, -118.32188864] | 2015-02-23 09:30:34 -0800 | New York, NY | Eastern Time (US & Canada) |
569,911,783,596,560,400 | negative | 0.6752 | Cancelled Flight | 0.6752 | American | null | lalonajera7 | null | 0 | @AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight? | null | 2015-02-23 09:28:52 -0800 | Monterrey, Nuevo Leon | Eastern Time (US & Canada) |
569,911,608,278,974,460 | negative | 0.6914 | Customer Service Issue | 0.6914 | American | null | BethMyn | null | 0 | @AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do | null | 2015-02-23 09:28:10 -0800 | null | null |
569,911,528,368,926,700 | negative | 1 | Flight Booking Problems | 0.3699 | American | null | MackShultz | null | 0 | @AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us. | null | 2015-02-23 09:27:51 -0800 | Seattle | Hawaii |
569,911,501,626,028,000 | neutral | 1 | null | null | American | null | sfty1intx | null | 0 | @AmericanAir that's what I am hoping for | null | 2015-02-23 09:27:45 -0800 | null | null |
569,911,344,658,386,940 | negative | 1 | Customer Service Issue | 1 | American | null | pornobobbie | null | 0 | @AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :( | null | 2015-02-23 09:27:07 -0800 | ÜT: 37.77581,-122.419796 | Pacific Time (US & Canada) |
569,911,255,399,596,000 | negative | 0.6878 | longlines | 0.3444 | American | null | rockyparr | null | 0 | @AmericanAir make that 7hours now | null | 2015-02-23 09:26:46 -0800 | VB/VA | null |
569,911,005,557,338,100 | positive | 1 | null | null | American | null | elisakathleen | null | 0 | @AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️ | null | 2015-02-23 09:25:46 -0800 | Boston, MA | null |
569,910,943,720,669,200 | negative | 1 | Customer Service Issue | 0.6822 | American | null | pornobobbie | null | 0 | @AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :( | null | 2015-02-23 09:25:32 -0800 | ÜT: 37.77581,-122.419796 | Pacific Time (US & Canada) |
569,910,789,651,496,960 | negative | 1 | Customer Service Issue | 1 | American | null | rockyparr | null | 0 | @AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend | null | 2015-02-23 09:24:55 -0800 | VB/VA | null |
569,910,774,556,004,350 | negative | 1 | Customer Service Issue | 1 | American | null | pornobobbie | null | 0 | @AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy. | null | 2015-02-23 09:24:51 -0800 | ÜT: 37.77581,-122.419796 | Pacific Time (US & Canada) |
569,910,765,173,362,700 | positive | 0.6721 | null | null | American | null | hautetravelgirl | null | 0 | @AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat | null | 2015-02-23 09:24:49 -0800 | Santa Monica, CA | null |
569,910,528,279,228,400 | negative | 1 | Customer Service Issue | 1 | American | null | 1JENSABA | null | 0 | @AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU | null | 2015-02-23 09:23:53 -0800 | Chicago,IL | Central Time (US & Canada) |
569,910,395,667,935,200 | negative | 1 | Customer Service Issue | 0.6424 | American | null | waynebevan | null | 0 | @AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change | null | 2015-02-23 09:23:21 -0800 | null | Alaska |
569,910,053,249,142,800 | negative | 1 | Cancelled Flight | 0.7019 | American | null | cumulusmind | null | 0 | @AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes. | null | 2015-02-23 09:21:59 -0800 | Everywhere | Mountain Time (US & Canada) |
569,909,945,514,233,860 | negative | 1 | Customer Service Issue | 0.6825 | American | null | kslaven | null | 0 | @AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in | null | 2015-02-23 09:21:34 -0800 | Chicago, IL | Central Time (US & Canada) |
569,909,908,738,580,500 | negative | 1 | Late Flight | 1 | American | null | rockyparr | null | 0 | @AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag | null | 2015-02-23 09:21:25 -0800 | VB/VA | null |
569,909,711,962,640,400 | neutral | 1 | null | null | American | null | StarkJedi | null | 0 | @AmericanAir dmed the name | null | 2015-02-23 09:20:38 -0800 | null | null |
569,908,990,118,723,600 | negative | 1 | Cancelled Flight | 1 | American | null | AGHJustin | null | 0 | @AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA | null | 2015-02-23 09:17:46 -0800 | QCA | Central Time (US & Canada) |
569,908,918,421,299,200 | negative | 1 | Cancelled Flight | 1 | American | null | jocelyalatorre | null | 0 | @AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children. | null | 2015-02-23 09:17:29 -0800 | Guadalajara, México | Guadalajara |
569,908,722,778,157,060 | negative | 1 | Late Flight | 0.6572 | American | null | StaceyEWard | null | 0 | @AmericanAir long mait. Repair wait at gate - Capt Said "paperwork formality"- forced to check bag rudely-returning CC reader doesn't work | null | 2015-02-23 09:16:42 -0800 | null | null |
569,908,067,762,094,100 | negative | 1 | longlines | 1 | American | null | jongann | null | 0 | @AmericanAir One hour to check in is 45 minutes too long. MIA FAIL. | null | 2015-02-23 09:14:06 -0800 | iPhone: 38.961334,-77.006119 | Eastern Time (US & Canada) |
569,907,965,223,764,000 | negative | 1 | Customer Service Issue | 1 | American | null | J0eSmith | null | 0 | @AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel | null | 2015-02-23 09:13:41 -0800 | null | null |
569,907,544,124,219,400 | positive | 1 | null | null | American | null | MeeestarCoke | null | 0 | @AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways} | null | 2015-02-23 09:12:01 -0800 | BK | null |
569,907,019,081,228,300 | negative | 1 | Customer Service Issue | 1 | American | null | MusseZam | null | 0 | @AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got. | null | 2015-02-23 09:09:56 -0800 | null | null |
569,906,807,696,551,940 | positive | 1 | null | null | American | null | KaraAtDell | null | 0 | @AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone! | null | 2015-02-23 09:09:05 -0800 | Round Rock, TX | null |
569,906,662,061,944,800 | neutral | 1 | null | null | American | null | yourlocalnyer | null | 0 | @AmericanAir flight 353 | null | 2015-02-23 09:08:31 -0800 | Dallas, TX | Central Time (US & Canada) |
569,906,532,277,731,300 | negative | 1 | Flight Attendant Complaints | 0.3855 | American | null | nic_tudobem | null | 0 | @AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at. | null | 2015-02-23 09:08:00 -0800 | New York | null |
569,906,446,881,697,800 | negative | 0.6606 | Customer Service Issue | 0.6606 | American | null | MeeestarCoke | null | 0 | @AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep} | null | 2015-02-23 09:07:39 -0800 | BK | null |
569,906,183,487,643,650 | negative | 1 | Customer Service Issue | 0.6505 | American | null | _mhertz | null | 0 | @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face | null | 2015-02-23 09:06:37 -0800 | null | Pacific Time (US & Canada) |
569,906,117,100,351,500 | negative | 1 | Customer Service Issue | 1 | American | null | Bank1960 | null | 0 | @AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff | null | 2015-02-23 09:06:21 -0800 | null | null |
569,906,035,269,324,800 | negative | 1 | Customer Service Issue | 1 | American | null | _mhertz | null | 0 | @AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... | null | 2015-02-23 09:06:01 -0800 | null | Pacific Time (US & Canada) |
569,905,765,420,441,600 | negative | 0.6488 | Customer Service Issue | 0.3346 | American | null | MackShultz | null | 0 | @AmericanAir I DM'd you. Anything you can do? | null | 2015-02-23 09:04:57 -0800 | Seattle | Hawaii |
569,905,298,481,274,900 | negative | 1 | Customer Service Issue | 0.6668 | American | null | nic_tudobem | null | 0 | @AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra | null | 2015-02-23 09:03:06 -0800 | New York | null |
569,905,122,047,758,340 | negative | 0.6694 | Flight Attendant Complaints | 0.3451 | American | null | nataliadarling | null | 0 | @AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL | null | 2015-02-23 09:02:24 -0800 | ⋆city of lost angels⋆ | Central Time (US & Canada) |
569,905,052,447,592,450 | negative | 1 | Customer Service Issue | 0.6592 | American | null | nic_tudobem | null | 0 | @AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC | null | 2015-02-23 09:02:07 -0800 | New York | null |
569,903,268,312,125,440 | negative | 1 | Cancelled Flight | 1 | American | null | entouchscreen | null | 0 | @AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today? | null | 2015-02-23 08:55:02 -0800 | Los Angeles | null |
569,903,197,835,407,360 | negative | 1 | Customer Service Issue | 1 | American | null | Alfgeiger | null | 0 | @AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold | null | 2015-02-23 08:54:45 -0800 | null | null |
569,903,191,279,710,200 | negative | 0.6864 | Can't Tell | 0.3523 | American | null | ezemanalyst | null | 0 | @AmericanAir refund | null | 2015-02-23 08:54:43 -0800 | null | null |
569,903,088,632,352,800 | negative | 1 | Customer Service Issue | 1 | American | null | Shay_Dine | null | 0 | @AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? | null | 2015-02-23 08:54:19 -0800 | Saint LOUis | Central Time (US & Canada) |
569,903,058,299,199,500 | negative | 1 | Customer Service Issue | 1 | American | null | JaJillian | null | 0 | @AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE. | [34.10909961, -118.32361693] | 2015-02-23 08:54:12 -0800 | New York, NY | Eastern Time (US & Canada) |
569,903,056,403,505,150 | negative | 1 | Lost Luggage | 0.7201 | American | null | schwartz2max | null | 0 | @AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional | null | 2015-02-23 08:54:11 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,902,322,718,871,550 | negative | 1 | Customer Service Issue | 1 | American | null | carlw1980 | null | 0 | @AmericanAir SJC->LAX. After the fourth time, I gave up! | null | 2015-02-23 08:51:16 -0800 | null | null |
569,901,979,151,024,100 | negative | 1 | Cancelled Flight | 1 | American | null | m_huxhold | null | 0 | @AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect | null | 2015-02-23 08:49:54 -0800 | null | null |
569,901,314,026,692,600 | negative | 1 | Customer Service Issue | 0.66 | American | null | youmaythinkso | null | 0 | @AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide? | null | 2015-02-23 08:47:16 -0800 | Portsmouth UK | London |
569,900,867,324,932,100 | negative | 1 | Flight Attendant Complaints | 0.3547 | American | null | slippysam | null | 0 | @AmericanAir your staff at JFK airport are discussing the way we we're left stranded | [52.51022081, -2.98091961] | 2015-02-23 08:45:29 -0800 | lydham shropshire uk | London |
569,900,784,965,554,200 | negative | 0.7123 | Flight Booking Problems | 0.7123 | American | null | milz02315 | null | 0 | @AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online.... | null | 2015-02-23 08:45:10 -0800 | null | null |
569,900,705,852,608,500 | negative | 1 | Customer Service Issue | 1 | American | null | tranpham18 | null | 0 | @AmericanAir still no response from AA. great job guys! | null | 2015-02-23 08:44:51 -0800 | New York City | Eastern Time (US & Canada) |
569,899,836,063,019,000 | neutral | 0.7282 | null | 0 | American | null | iSmellNothing | null | 0 | @AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist? | null | 2015-02-23 08:41:23 -0800 | Boston | Eastern Time (US & Canada) |
569,899,646,509,666,300 | negative | 1 | Bad Flight | 0.6737 | American | null | gingermc23 | null | 0 | @AmericanAir confused at the definition of a "preferred seat." I paid extra for one and got a regular seat with no legroom. Unimpressed. | null | 2015-02-23 08:40:38 -0800 | milford. | Eastern Time (US & Canada) |
569,899,522,152,726,500 | neutral | 0.6671 | null | 0 | American | null | miajain | null | 0 | @AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20. | null | 2015-02-23 08:40:08 -0800 | New York | Pacific Time (US & Canada) |
569,898,893,262,983,200 | neutral | 0.6337 | null | 0 | American | null | brandycolbert | null | 0 | @AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today. | null | 2015-02-23 08:37:39 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,898,392,647,811,100 | neutral | 1 | null | null | American | null | ephilp | null | 0 | @AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville? | null | 2015-02-23 08:35:39 -0800 | Branchburg, NJ | null |
569,897,809,731,854,340 | negative | 0.6782 | Flight Booking Problems | 0.3493 | American | null | twizda | null | 0 | @AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help? | null | 2015-02-23 08:33:20 -0800 | null | Central Time (US & Canada) |
569,897,748,859,744,260 | negative | 1 | Customer Service Issue | 1 | American | null | _mhertz | null | 0 | @AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL | null | 2015-02-23 08:33:06 -0800 | null | Pacific Time (US & Canada) |
569,897,733,466,628,100 | negative | 1 | Cancelled Flight | 0.6972 | American | null | jongann | null | 0 | @AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights. | null | 2015-02-23 08:33:02 -0800 | iPhone: 38.961334,-77.006119 | Eastern Time (US & Canada) |
569,897,060,717,105,150 | negative | 1 | Late Flight | 0.6795 | American | null | urduckcommander | null | 0 | @AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous | null | 2015-02-23 08:30:22 -0800 | null | Quito |
569,897,005,297,709,060 | negative | 0.6707 | Can't Tell | 0.6707 | American | null | RiseChino | null | 0 | @AmericanAir I dmed | null | 2015-02-23 08:30:08 -0800 | null | Central Time (US & Canada) |
569,896,666,465,087,500 | negative | 0.7063 | Customer Service Issue | 0.3666 | American | null | takingthekids | null | 0 | @AmericanAir don't see response! | null | 2015-02-23 08:28:48 -0800 | New England | Quito |
569,896,560,936,374,300 | positive | 1 | null | null | American | null | elisakathleen | null | 0 | @AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face | null | 2015-02-23 08:28:22 -0800 | Boston, MA | null |
569,896,010,010,353,660 | negative | 1 | Lost Luggage | 1 | American | null | charliebrand | null | 0 | @AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME! | null | 2015-02-23 08:26:11 -0800 | null | Pacific Time (US & Canada) |
569,895,932,394,917,900 | negative | 1 | Cancelled Flight | 0.6343 | American | null | slaydonstravel | null | 0 | @AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! | null | 2015-02-23 08:25:53 -0800 | Chesapeake, VA | Eastern Time (US & Canada) |
569,895,927,273,517,060 | negative | 1 | Can't Tell | 1 | American | null | _mhertz | null | 0 | @AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated | null | 2015-02-23 08:25:51 -0800 | null | Pacific Time (US & Canada) |
569,895,817,403,768,800 | negative | 0.6753 | Can't Tell | 0.6753 | American | null | _mhertz | null | 0 | @AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure" - no shit. | null | 2015-02-23 08:25:25 -0800 | null | Pacific Time (US & Canada) |
569,895,723,208,040,450 | negative | 1 | Customer Service Issue | 0.6532 | American | null | _mhertz | null | 0 | @AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru | null | 2015-02-23 08:25:03 -0800 | null | Pacific Time (US & Canada) |
569,895,618,866,315,260 | negative | 1 | Customer Service Issue | 0.3605 | American | null | _mhertz | null | 0 | @AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to... | null | 2015-02-23 08:24:38 -0800 | null | Pacific Time (US & Canada) |
569,895,538,046,296,060 | negative | 1 | Bad Flight | 0.6801 | American | null | weezerandburnie | null | 0 | @AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane | null | 2015-02-23 08:24:19 -0800 | Belle MO | null |
569,895,516,139,421,700 | negative | 1 | Customer Service Issue | 0.6379 | American | null | _mhertz | null | 0 | @AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me "it's been a challenging" | null | 2015-02-23 08:24:13 -0800 | null | Pacific Time (US & Canada) |
569,895,498,527,727,600 | negative | 1 | Lost Luggage | 0.6471 | American | null | TravelingProf | null | 0 | @AmericanAir Priority baggage evidently means it comes out last | null | 2015-02-23 08:24:09 -0800 | Great Barrington, MA | Eastern Time (US & Canada) |
569,895,385,851,760,640 | negative | 1 | Can't Tell | 0.6666 | American | null | _mhertz | null | 0 | @AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client | null | 2015-02-23 08:23:42 -0800 | null | Pacific Time (US & Canada) |
569,895,266,670,612,500 | negative | 1 | Late Flight | 0.7083 | American | null | _mhertz | null | 0 | @AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars... | null | 2015-02-23 08:23:14 -0800 | null | Pacific Time (US & Canada) |
569,895,210,777,501,700 | negative | 1 | Cancelled Flight | 0.6703 | American | null | crazydavy12 | null | 0 | @AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now. | null | 2015-02-23 08:23:01 -0800 | College Station, Tx | Eastern Time (US & Canada) |
569,895,176,631,554,050 | negative | 1 | Bad Flight | 0.7127 | American | null | _mhertz | null | 0 | @AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me... | null | 2015-02-23 08:22:52 -0800 | null | Pacific Time (US & Canada) |
569,895,082,402,295,800 | negative | 1 | Late Flight | 1 | American | null | _mhertz | null | 0 | @AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a... | null | 2015-02-23 08:22:30 -0800 | null | Pacific Time (US & Canada) |
569,894,969,332,400,100 | neutral | 0.6979 | null | 0 | American | null | Sean_Hirschhorn | null | 0 | @AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly | null | 2015-02-23 08:22:03 -0800 | null | null |
569,894,963,665,707,000 | negative | 1 | Flight Attendant Complaints | 1 | American | null | weezerandburnie | null | 0 | @AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help | null | 2015-02-23 08:22:02 -0800 | Belle MO | null |
569,894,690,566,369,300 | negative | 1 | Customer Service Issue | 0.6604 | American | null | danjambrands | null | 0 | @AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold | null | 2015-02-23 08:20:57 -0800 | null | Atlantic Time (Canada) |
569,894,356,393,570,300 | negative | 1 | Customer Service Issue | 0.6412 | American | null | phesic86 | null | 0 | @AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks | null | 2015-02-23 08:19:37 -0800 | null | null |
569,893,723,091,238,900 | negative | 1 | longlines | 0.3512 | American | null | elisakathleen | null | 0 | @AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes | null | 2015-02-23 08:17:06 -0800 | Boston, MA | null |
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